Wayfair

00 and delivery date would be june 10th and its the same chair

Okay so this was my 3rd order placed for 8 panels burnt orange rod pocket order number 2579917353 1. Panels were 1 week late arriving 2. when they finally arrived they were the wrong panels they were supposed to be rod pocket. 3.

I call customer service and they change the order to rod pocket. They have been shipped will be there on WED. 4. how can they cancel an order that has been shipped?? 5. I speak with a great rep Keith who tells me the panels are not availiable at all in rod pocket, error on the website. 6.

Keith takes the time to look for panels that will work for my client. he finds some, he processes the order for overnight shipping they will be here on Friday. 7. Friday I get a text from wayfair saying fedex has the wrong…

I purchased a chair on clearance. Got sent a confirmation of it's shipping, an estimated delivery date and my card was charged. After waiting several days past that date and several phone calls later, I still had no chair. Well apparently Wayfair would have me believe that the chair just disappeared.

A solid object, just disappeared in transit.

However, through the magic of Bait and Switch Trickery, another one could appear.

However I would have to pay full price, basically twice as much. Apparently no one at Wayfair has the authority to transfer an instock item into the clearance stock category in order to fulfill an order promised to one of it's customers.

Terrible customer service, an insult to my intelligence.

No problem with your product. It's your delivery service. I cannot believe it's FedEx. One of the pkgs. went to a location in Cranbury. After 3 telephone calls I now have both pkgs. and both just left in the lobby.

There is a big sign indicating that all pkgs. must be brought to individual apartments. , on two different days, sitting in lobby for anyone to take. There is a lot of traffic in lobby & I had advised FedEx of this in one of our conversations, and also in one of my conversations with your rep. This is FedEx?

They come here every day & I have never seen this degree of I don't give a damn.

scheduled an installation with handy...installer was late because he had to rent the tools he needed to complete job.that tells me two things,he is not a licensed electrician and the company was not properly vetted.I will never schedule an installation with wayfair again

Hi.. how is it the four times I contacted you still resulted in a failure of communication...

I bought a bunkbed and the day after it was delivered I found the same exact bunkbed that popped up on a search of that same vendor. It was several hundred dollars cheaper and they are telling me that it is not the same exact bunkbed which is very confusing because it did not show up on any bunkbed searches before I made the purchase.

But you can look at the photos and it is exactly the same bunkbed and it is made by the same manufacturer and sold by L C kids. I just wanted them to credit me the price difference since it was within the seven days that they are supposed to honor the sale price but their excuse is that it is not the same bunk bed which is ridiculous.

I ordered a blue office chair. The box arrived so I hauled it up the stairs to my second floor office. Not easy for a 74 year old man - the box is very heavy. I opened the box only to find out that the wrong chair was sent - it was grey.

I called and a replacement will be forthcoming. So, just now I had to haul the wrong chair back downstairs and tape up the box. When the replacement arrives, I'll have to drag it upstairs again. I understand mistakes happen, but this is a VERY big deal for an elderly person who lives alone and has to do everything himself.

I am VERY disappointed in Wayfair.

this is the worst thing ive ever had to do complain but I ordered a pool table on dec 27th 2018 and I still have not gotten it and I have called to complain they have done nothing but give me the run around if they dont have the item to send they need to tell me I dont understand what the problem is they need to get on the ball I have gotten other stuff and

they delivered on time and very happy with the orther stuff I have received but now I cant get my sons pool table he is driving me crazy waiting on it well thats my complaint I think you should do something about it call me 6068245063 its under my daughters name on the order tonya morgan

Your credit card Comenity Bank Account ending in 4449 12/02/2018 ordered Headboard order #2646609207 40 dll credit with Comenity credit card Payment due 01/11/2019 Payment sent 01/03/2019 Paid in Full Bank received per them on 01/18/2019 15 days in transit Was charged 25.00 late fee and 4.97 finance charge Called bank on 01/25/2019 and they reduced to 10.00 dlls Robert M. Schroeder 2607 W Aiden St Tucson Az. 85745 We have top credit rating and WE ARE NOT HAPPY

Placed order with a delivery date of January 4,2019. NO update to order as of today other that the status of processing which was that shortly after order was placed. Wayfair has my money but unknown if order will ever ship.

I order a desk and chair on the same day (Dec. 26th, 2018). The desk came in on Dec. 28th, but the chair not until Jan. 17th. This was supposed to be a surprise for my son who comes home Jan. 7th. Not too impressed... Very disappointed!

i Will never order another item from you all if it's from South Side i ordered a dresser 3 to 4 weeks there was a part missing plus 2 drawer fronts were damaged after coming for a replacement twice they still sended the wrong items twice but i did get the back board to my drawer that was missing the 1st time

UPS continues billing me for return shipping of barstools to Wayfair. Wayfair authorized 3 barstools to be returned after they had stated that they were unavailable (and I bought others). Although three barstools were involved, UPS driver came to pick them up with just 1 return label; he was told to pick up all 3 and return labels would be applied before their return to Wayfair. They were all returned... 2 without return labels. UPS seeks payment for the other 2. Total now, with 2 late fees, is $116.20. They are going to suspend my account (which I don't have).

So, UPS screwed up, but Wayfair has received 2 barstools without paying for the shipment which they authorized. I have some paperwork, but first I'd like to see email acknowledgement of this complaint. For 2 months, nobody has…

27 per sq ft. When I received the tile, I only received 8 units of tile, not the 8 boxes I was expecting. 27 per sq ft. 92 I placed the 8 boxes in my cart and the quantity ordered at checkout also reflected 8, which I assumed represented 8 boxes, but upon delivery I only received 8 units of tile.

I called Wayfair and explained the situation and advised them that I was only shipped 8 units and still needed 7 boxes and 3 units to complete my order. I directed the representative to search the Wayfair website and order to verify the price and quantity ordered.

I was placed on a brief hold and later advised that the price was a glitch in the system and suggested I return the tile for a refund. Then I advised him that I would much rather purchase the quantity of tile at the advertised price.…

The first problem that I have with Wayfair is the way they handling shipping. After my purchase of theater seating, I found out it would take approximately eight weeks for them to be delivered. My wife and I waited anxiously for our chairs to arrive.

Finally, the day came and the delivery seemed to have went off very well. The men who handled the delivery were unpacked each item quite quickly and even took away the boxes and packaging materials that came with the boxes.

There were instruction booklets attached to each seat and as my wife was reading them, she asked why it stated in the instructions to turn the chair over to find the plug. I told her it was because I ordered seating with LED lighting along the bottom and cup holder of the chair.

As she looked it over, she found that…

I ordered a Birch Lane Sommerset twin sleeper sofa. by Rowe Furniture(reference # 50-28-08-07-71 . I paid cash for it. I ordered in August and received in October.

First, The color I ordered was the wrong color. It was to be trimmed in burgundy and that was not the color. I had drapes made to match the color and that was disappointing. I was told I needed a mattress for the sofa and the associate sold me a mattress I did not need, because a mattress came with the sofa.

00 which I have never seen. This is very heart breaking to me treated this way. I have tried to contact someone and nothing has happen. Will some one please email me to help with this situation.

I ordered some items online and I checked the order it was placed on hold for 11 days with no notification. So I called spoke to a rep who advised that there was something wrong with the billing address but didn’t know what.

She told me to call my credit card company so I did there was nothing wrong on their end they processed payment. While speaking with the credit card company she hung up. I called back spoke to Cammy who said she fixed my issue but what she did was take my debit card information and placed the order for my order which I DID NOT AUTHORIZE to do, I gave a my credit card # for the order!!!!

They pulled the funds from my bank again I DID NOT AUTHORIZE and I am VERY VERY UPSET about that I am a first time purchaser with Wayfair and the experience is VERY ILLEGAL due to…

I used to love shopping on line at Wayfair & I could easily read ALL about the product & when I ordered it was SIMple and the products usually arrived in good shape. But now I am bombarded with zap, zap, zap different products I hadn't asked to view, not the even the basic product I want to order and switch to other products, and it's some mysterious puzzle to get descriptions & dimensions and reviews.

I just soon decide I won't be manipulated and leave the site EVEN THOUGH I KNEW ALMOST EXACTLY WHAT I WANTED! The last time I did order - a couch - it arrived 3 weeks after promised delivery (I can tolerate some delay) but it was not the manufacturer who was listed on line and it was scraped up on 3 edges.

I had to hire a guy to come over & lift one end & put blocks under it so could reach…

I ordered the Bryce 2-piece living room set on 8/4/18. Only one piece was delivered to my local delivery agent. My Wayfair case manager was supposed to order the missing piece or order me a complete new set and she is no longer answering my emails or available by phone. I do not received status updates of any kind regarding my order. I hear nothing!!!!!!!!!!!!!!!!!!!!

This order has been paid for and I have not received my living room set. I cannot get any satisfaction when contacting Wayfair or any resolution to this problem.

If this issue is not resolved to my satisfaction I plan to take legal action.

I have noticed an increase in frequency of wayfair commercials lately.,unfortunately,all of the music jingles are still off key and extremely Obnoxious. Your products aren't that bad but your advertising department has little to poor taste.I suggest you replace them all.Sincerely, a former wayfair custom.

Ordered a porch swing in June.They said it was delayed.Called today. THEY SAID I CANCELLED THE ORDER.NEVER.NOW SUMMER IS GONE WASTED MY TIME WSITING MONTHS FOR MY SWING.JUST TOTALLY UPSET.

We ordered a new daybed with a storage drawer.. well they only sent the drawer... I called the company and they don’t even sellllll the actual bed.. it’s not offered on their site!!

I been trying for a year to get help with slipcovers I bought when I bought the furniture. Can’t find anyone to help or call me back. I’ve messaged multiple times with no response. Please have someone call me at 4102413741/leave a message Thank you

We bought a rug which was delivered yesterday, it is not the rug we ordered, it is not the color we ordered; the attempt to contact you per phone on any of the multiple numbers displayed on the website has been futile, the attempt to arrange a return on the website has also been futile. I do not know what the problem is but one would think that some announcement of your problems and an apology would be helpful!

Needless to say, I want my money back, how do I get this taken care of??? I now see online that you have multiple complaints regarding your lack of customer service, so I guess my best choice is to contact my bank and make an official complaint and then to pass this on to the Better Business Bureau.

I purchased a chair from you with the intent of paying it off in less than 6 months. I did that and received a bill for interest in the amount of $24.07. When I spoke with your representative, I was told that I did not check the box for financing under 6 months at zero interest if paid according to those terms. I can't believe your representative did not waive the interest, as it was obvious the account had been paid well before the final date to receive the zero interest. I will tell you this was my first purchase from Wayfair, and it is the last. This is not the way you treat customers who comply with your terms.

For Your Information, my account number is 7788-5020-0757-1688

MY ORDER #272869699 WHICH IS A SECTIONAL COUCHWITH A 2.5 INCH CUT IN ARM TODAY I HAVE LEFT E- MAILS &VOICEMAILS TO DONNA HAWK-ALSO TO DEBBIE QUINNEY TO NO AVAIL -NO RESPONSE- WE WANT A REFUND ON THIS ITEM BUT WE ALSO WANT TO GET ANOTHER ITEM! BUT THATS UP TO YOU -I WANT TO CLEAR THIS UP TODAY-5-21-2018 I MADE THE E-MAILS & VOICE MAILS TODAY BUT NO REPLYS DONNA HAD THE FIRST VOICE MAIL EARLY THIS MORNING--PARKERANDCOMPNY15@GMAIL.COM

I placed an order with Wayfair on July 12, 2016, it was delivered on October 16, 2016, after several delays. The flooring was installed by a professional. I began to notice what looked like a blister or a knot in the middle and on the edge on some of the flooring December 2017 and more in January 2018, but it began to spread on more planks.

I am aware that flooring will shift over time, but this is not shifting (see attached pictures). My Journey began (when I started to keep a record) on February 19, 2018, to get replacement planks. I asked for 4 boxes to replace the damaged planks and for any future planks that may start to blister or knot.

I was referred to the company Happy Feet. They were very rude and never returned my call, but the female that answered said I needed to talk to…

My complaint pertains to your cancellation of sponsorship to Laura Ingragams program on Fox. I have been looking at an Oriental carpet on you site, but will buy elsewhere. When companies become political, they need to be aware of the potential fallout.

Laura did nothing wrong and even apologized for not doing anything wrong. Who is pulling your strings?

As a previous customer, I wanted to express my displeasure with your corporate decision to no longer advertise on the Laura Ingraham Show on FNC. The inability of your company to differentiate between empathy and capitulation is something I cannot abide with, and as a result, will no longer purchase your products. It is my sincere desire that Wayfair experience the same financial effect that Target has in the recent past.

I have purchased a bedroom set augst gove from you I have been on to your dept all I wanted to buy is another bediside cabinet but told no I have bought a lot of your furniture I'm sue your depot can at least let me buy a single one I love your products but if I am unable to buy one you have lost a good customer you have single ones in cream so why not in grey hope to hear from you soon regards

I recently ordered an wicker glider chair through Wayfair. The items was a nice little chair, however, it looked like it was for a child and not an adult. The adult who I bought the chair for decided they did not want it as they could not comfortably fit into this chair.

There are a couple of issues that should be brought to your attention:

1) The shipping carton that the item came in was flimsy and looked like it have been run over by an 18 wheeler. I was amazed that the chair arrived in good condition.

2) This caused a significant problem with the return, as I now have to find a new shipping container. This was extremely difficult as most retailers that I contacted did not have a size of 40" (H), 30" (W), 30" (D). If they did, they would not sell me 1 carton as their minimums were at…

We recently bought entire bedroom furniture on Wayfair (two months ago,order numbers attached). Two night stands,chest and bed sleigh. 00 Three months later paint on night stands started peeling off,drawers are stuck and can not open,some open half way only. One drawer fell off.

Chest has the same issue with drawers,they can not open . Bed sleigh,upholstered part came with two big stains. I called they said return window is done,there is nothing they can do. I will never buy anything again from Wayfair!

5 with cheap rate for example the will send you to do pluming job take half day pay you $ 90 but they charge the customer $ 450 its happen for me not once or twice or they send you to assemble an piece of furniture pay you $30 and they charge the customer $168 plus other fees and scams they do i need help to expose them and wayfair to the public so we can stop blood sucking this both company are the best example for legalize scam please help put down this unfair treatment for hard worker and

share to every person you know and stop order their services

We were originally scheduled to receive a kitchen table (Order No. 2416230401/Conf. No. CS 88717816) on Wednesday, 27 September 2017, my wife took the day off so that she could be at the house to receive the delivery. Wayfair took it upon themselves to reschedule the delivery to Friday, 29 September 2017.

My wife and I both took Friday off to receive the delivery. Friday came however there was no delivery! When we reached out to the local Wayfair Home Delivery Terminal the woman we spoke with, "Nichole", advised us that the driver had been to our house at 8:30AM, beat on the door and no one was home.

We advised Nichole that this was not a correct representation of the facts as I was personally in my kitchen, less than 15 yards from the front door and less that 10 yards for the garage door,…

We placed an order on Friday. Friday night attempted to issue cancellation request online. Would not accept. Called 8am Saturday. Just received notice items couldn't be cancelled. Completely unacceptable based on time span and fair customer service request cancellation be issued.

Have done and was planned to make additional orders. Would not have issues this memo to you unless felt we had promptly notified in due time.

I order a chair that was defective and refused to accept the chair. I talked with someone in shipping at Wayfair customer service and they promise me a new one that was checkout. I was told the chair would be received Sept 8.

It arrived several week ahead of this date and I was not informed. They said I was called (the only time I was out of my home in when I had a doctors visit. Now they are changing for the chair being returned.

I use a cell phone and no call was ever recorded. They also said they tried to email me several times. Sorry that is not true, nothing appeared in my email an I look also in the Junk and Spam area.

I have never been impressed with Wayfair, and stopped buying from them after just one purchase, for a friend, who was sent the wrong item. The hassle to return and get the correct item was just ridiculous. When Wayfair stated they were going to set up shop in my area (Bangor, Maine) and numerous friends were hired, I wished them good luck. They stated the two week training period was a joke, and the trainers didn't seem to know what they were doing; except for telling everyone how they needed to think that Wayfair was the best company the could work for!

My friends had to start without knowing exactly how to do thing, as there were SO many ways to access the information, and the trainers didn't seem to understand how to tell them how to do it, while talking to the new employees like they…

I bought an item 10/23/15 through Walmart wayfair for Christmas and upon our son opening it was not what he expected and we called about refund. They said it was too long ( it was bought for a Christmas present) they refused to do a refund and it was never used.