Wells Fargo

5% (Platinum) Savings (as seen in the Lobby) - looked interesting. So we sat down with a "banker" last Friday and asked about the "deal". But it is only open to NEW Money Not from existing accounts. BUT if we used a cashiers check with funds from our existing checking account and returned on Monday we could open a Platinum Savings Account (our "banker" even checked with the rest of his team to make sure that this was OK.

Well we made an appointment for 10 am this morning and another "banker" said because the cashiers check was issued by Wells Fargo that it was not "new" money and No we could not open and account. Of…

I have been in contact with Wells Fargo over this and other things that have been happening with my account! Wells Fargo has been well aware of the extensive fraud I've experienced! Yet, WF was unable to srop it or control it! I've had 8-10,debit cards!!!!! In October which I trported as fraud, since it was!!!! WF denied the claim, which I filed several times! I was given a provisional credit, so WF took all the money from my savings accounts! Yet, no one from WF contacted me personally! The charge was from Akibo tours, and this was while my husband was ill and dying! I certainly was not traveling! I would like someone from the Executive offices to contact me and tell me how we can resolve this!

I did not charge this and I want WF to return my money! My husband has since passed away, so I…

99 on my wells debit card. Waiting for new card takes 2-3 weeks every time , thank god I can atleast access my new card before that using Apple Pay on iPhone……. As I’ve done 100 times. What the hell ??????

Now they have removed Apple Pay from my phone but they have totally disabled my entire account I can’t even log in. Been 2 days this is a huge pia. No need for such stupidity. Who trains these people????? Or do they????? Who does this?????

I called Wells Fargo ref a cd that would expire while I was out of town for two weeks. I was told that nothing could be done until the maturity date. I was in Alaska and called after the maturity date and made my request for cd renewal but was connected to another banker to verify my identity.

One of her questions was to quote the license numbers on our three vehicles. I failed this test. Upon return I went immediately to the branch in Rockport to renew the cd. I was told that it had been renewed for six months at 2%. I found this unacceptable.

Wells Fargo solution was to cancel the cd but the penalty to cancel was $4600. With no other options I did cancel paying this huge hickey and moved the cd to another institution. This doesn’t seem to be good customer service.

My other checking…

You have a teller with a serious attitude problem. I recently went into the S. Nevada branch in Colorado Springs to cash a check and this woman acted like she could not stand her job or me. It was a black woman named Raqqa, I believe.

She mumbled and did not look me in the eye. She took her sweet time while eating a snack and had an angry expression on her face the whole time. I received crinkled bills which she did not bother to count out and she could not wait to put up her going on break sign.

With her piss poor attitude it really made me feel unwelcome there and I do not want to ever go back.

I have been for more than 38 years a customer of Wells Fargo bank without any problem, everything was satisfactory until 3 years ago when Wells Fargo hired the ENTERPRISE COMPLAINT MANAGEMENT. for 3 years now, Wells Fargo is been violating my privacy rights, my civil rights and my account preferences by refusing to use my mailing address and by refusing to contact me by phone.

In 3 years,I files more than 250 complaints to Wells Fargo at the first year my complaints were over the phone but because of the lies I received from the Enterprise complaints Management Employees ECMOs. last 2 years I start complaining in writing and refusing their phone calls and collecting the lies I received from the ECMOs in writing.

They never provided a solution, for this issue, they always blame their…

The Wells Fargo location at 240 Peachtree Street in Atlanta is an extremely unfriendly place to visit. I tried to schedule an appointment with them by calling but no pick up the phone. Because the bank is closest to my work I thought visiting the bank by simply visiting the bank to open the account.

They will not let me open the account saying I do not have an appointment. I requested and pleaded that I really need to open the account but the bank staff was so unfriendly that they will not allow me to open the account (even though I was willing to wait).

I noted that there was essentially no customer at the time of visit and bankers were simply sitting and chatting with each other. There is a banker name "Cassandra" who was extremely unfriendly and firm that I cannot open the account.…

SEVERAL COMPLAINTS, OVER CHARGED VARIOUS AMOUNTS FOR MORTGAGE PAYMENTS , EACH WEEK , FOR SEVERAL MONTHS STARTING IN DECEMBER 2022, THRU THE FOLLOWING YEAR 2023- , HERE ARE A FEW OF THE PAYMENT AMOUT THAT CAME TO MY ADDRESS VIA MAIL JUST TO NAME A FEW FROM WELLS FARGO HOME MORTGAGE DEPT. 98, THIS HAPPEN EACH TIME I DISCUSSED THE MATTER VIA PHONE WITH A FEMALE EMPLOYEE THAT HAS BEEN A SUPERVISOR FOR 5 YEARS WITH IN THE HOMEOWNERS INSURANCE DEPT.

2022 WHILE WAITING FOR THE PERMITS FROM THE CITY OF HOUSTON, MY INSURANCE COMPANY CLEAR BLUE INSURANCE, REFUSE TO RENEW MY POLICY AND NEVER GAVE ME A REASON WHY, BACK IN JUNE 22, IMMEDIATELY AFTER I FOUND OUT THAT MY INSURANCE WAS CANCELED AND WOULD NOT BE RENEWED FOR WHATEVER REASON I CONTACTED THE BANK SEVERAL TIMES DURING THE MONTHS OF JUNE AND…

Wells Fargo never processed my wire transfer by the date they confirmed they would do. In fact, Wells Fargo is still holding to my cash. Because of Wells Fargo incompetence, and poor response to customer calls, I am being penalized because I did not have my cash available to fulfill financial obligations by the deadline.

When I called wells Fargo twice, i got customer service representatives with Indian accents. Wells Fargo does not even hold jobs in the USA. Wells Fargo sucks.

Wells fargo Bank is ignoring my privacy rights and my civil rights. Wells Fargo is refusing to use my mailing address as indicating on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. BOX.

for the safety of my mail and for my privacy. Everything was fine till the last 2 and half years When Wells Fargo start the illegal activities and subcontracted the customer service to a company called EXECUTIVE COMPLAINTS MANAGEMENT OFFICE (ECMO). Box.

anymore and they start directing my mail to my residential address. BOX. not to my resident. BOX. Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they sent misleading answers…

If I could give a 0 star I would. I had a nasty rude rep named Lori in level 2 support today who I spoke to around 12:45 pm or so that LITERALLY told me to “F offf” and hung up the phone in my face. I’m disgusted and shocked.

I can’t even believe this just happened. All because I expressed my frustration at my card being blocked and having to call literally EVERY 2 DAYS.

Terrible wait at drive thru..39 mins or more..what is the deal here..kinston nc branch

I wanted to tell you about an experience that I recently had at Wells Fargo Bank at 12040 Colorado Blvd, Thornton, CO 80241.

My family and I travel a lot and for the first time, we decided to get Japanese currency before we left the USA. To do this we sought out Wells Fargo and opened accounts that we absolutely intended to keep for the long run, mainly because I THOUGHT, Wells Fargo was a top international banking corporation. When we returned, I went to have the bank buy back the Japanese currency. First, it blew my mind that the exchange rate was currently at .72 cents / dollar but Wells Fargo bought the paper money back at a rate of .68 cents/ dollar. I don't know what math they're doing or if they're not able to look up the current exchange rate, but without other options, I went…

Wells Fargo treats customers like they are dirt

I went into the branch at 3750 Oleander Drive in Wilmington,NC 28403 on 7/13/2023. My purpose was to cash a check written to me and the bank was Wells Fargo on the check and apparently I was wrong for asking to do this because I was told by the manager that I was wrong and

that I was not going to insult the teller at the bank. All I was asking for was to cash a check and then I got disrespected in front of other customers at the bank. I will never step foot in any other Wells Fargo banks ever again.

What happened to customer service and respect?

WF teller on 6-14-2023 Orange grove and oracle office Tucson Az

I needed to make a cash deposit into my wf savings today. I am handicapped in my spine at the neck and lower back. I lined up without going to handicapped window because there was only 1 person ahead of me. A teller walked up to a regular window and offered to help me. I think her name was something that started with an S like Sabrina. Hard to see with spinal neck problem. She had dark hair and eyes. I asked if we could go over to the handicapped window because I needed to sit. She refused, saying she’s was set up there I said I have trouble standing and she asked what I needed to do. I told her I had a simple deposit with no cash back. She asked to see it. I fumbled and the cash fell on the ledge. Again I told her I needed…

On June 9 I sent money via Bill Pay. My balance immediately showed the withdrawal of those funds. The check never arrived. On June 26 I requested a stop payment request on the check which was granted. On June 30 I called to ask when the funds would be returned and fortunately got through to someone who was at an overseas call center and he said the funds would be returned within 3 business days after the stop payment order had been issued.

By this time it was already 5 business days after the stop payment order and the funds had not been returned. As I wrote this it is 8 July and shocker, the funds still have not been turned. There is no customer service email address I can use to get help, the live chat is not working nor are any of the three telephone numbers I called (multiple times,…

J used bill pay $1696.25 was sent electronically but not received by the recipient -wells Fargo insists it was received but refuses to provide me proof - the money was essentially stolen and Wells Fargo does nothing to help tesolve the issue. I have well over a million dollars in this bank and am concerned about how they do business - will be closing my accounts with them but still need to be made whole from the missing money

00 dollars chase atemted to recall money from wells fargo many atemts were made no responce from wells fargo i was told to contact you i feel wells fargo bears responsibility in this you are enabling scammer to use your bank to laundry money for scammer by law to open actt you go into bank show id ss number you shoud know who theses peope are if your going gov rules transfer na121000248 on 03/14 2023 under name aliyah smith this fake name what actt got my money you should have this onfo imad314b1qgco8co6669 trn3477533073es please check this actt jeff theodore

m. appointment today at the location Fredericksburg and loop 410 here in San Antonio. The personal banker should get a five she was great. I was trying to get information on opening an annuity so she said she had to refer me to a premier banker.

The premier banker never called me all day so that tells me there's not much interest. I wish your personal bankers could be licensed to do the work. Now I'm going to go ahead and get my annuity through an insurance company and not wait around to see if the premier banker will call me.

210-420-6677 if anyone wants to call me from your office for feedback. com

On May 31st I deposited a check for $5,200, it was a 401K withdrawal issued by ADP, I deposited it through the ATM because the branch is open when I'm at work, so I had no choice. The amount was credited to my account, then taken out of my account, I called customer service at least 6 times to try and find out why the money wasn't in my account.

The answers that I received were anywhere form "I don't know" to "ADP wouldn't honor the check" to "Rita Dallas Gaiger isn't your name it's an alias", it's the only name I have. I was told by customer service that the check had been mailed back to me on June 1 and it should arrive in the mail within 7 to 10 business days.

As of today 6/8/2023, I don't have it which is just unacceptable. Today 6/8 a young woman had called me from Wells Fargo…

They refuse to refund over $150 in fees or allow access to cash. They refuse to listen when I call to ask about it. Even corporate says there's nothing they can do. I want all fees returned immediately.

Wells Fargo Manteca manager Jeff very rude and disrespectful . He disrespect me front everyone and refused to give me service because I don't have subtotal I tell him I will bring next time I trust bank just deposit cash to business account but he refused

José Pérez lacks customer service. Does not greet or say thank you. This has happened several times. Kingwood, TX branch

WellsFargo has lines out the door and very few tellers and account officers. They purposely down size their staff and have no regards for customer service. Their fraud dept has horrible customer svc skills. I asked them to wait to cancel my atm card before I receive my new ATM card.

Instead she cancelled my card and forced me to come to the bank and wait an hour for svc to withdrawal CASH. WellsFargo does not care about there customers.

entering wells fargo bank , i wish to speak to some one ,a worker refuse to answer our question, so we ask for the manager she refuse to talk to us because she had no time it was 1 hour before closing. the only thing we ask for was and appointment to open up my company account.i have been banking for 9 years and this is what i get for trying to open up a business account.i'll take my service account and my company account to chase.

Wells Fargo employee who works at the Peachtree City, Ga. Branch (Hispanic female) has refused to assist me with getting a correspondence notorized on 2 separate occasions. The latest refusal was 6/2/23. Each time I have come into this branch office, she has told me she was too busy to assist me when there was no one or one other customer behind me for assistance.

I am a Wells Fargo customer. This is unacceptable.

I called Wells Fargo to close my personal credit card. I had it set up for automatic withdrawal So when I called to close it was in the morning. I spoke to someone who had it in her mind that I was talking about a business checking acct.

Mind you I never used this acct to pay this card and I never wrote a check on this acct. There are other people on this acct. Anyhow we reversed the charge and made sure it came out of my personal acct.

Wells Fargo refused to admit they made a mistake. Okay. I can live with that. They then never closed my acct or used my personal acct to close the card even though I called numerous times to accomplish this. Then when I call I get nastiness bc I refuse to accept their version of the story.

I get I’ll be hung up on for yelling. I’m only yelling bc they…

Wells Fargo on Jan 2023 started taking out a payment they said I gave them permission to do so but I didn’t give them permission to go in my account they said my PIN number was use so I got another debit card to stop that payment so I will be closing this account

Good afternoon,

I am sending this message under very unfortunate circumstances, and I hope my complaint is taken seriously and strict action is taken against the offending staff.

I have experienced extremely rude customer service at the Wells Fargo branch located at Winrock & San Felipe (Houston TX) branch code : MAC-T0123-010, repeatedly.

I am a loyal customer with the bank, with my personal and business accounts, my family’s accounts, and a hefty brokerage account with Wells Fargo, and I have repeatedly been mistreated by the Staff, specifically Ms INDENISHIA WASHINGTON, an associate personal banker at the branch who refused to count the cash for a deposit, threw cash at me on multiple occasions and yelled at me at the top of her lungs despite me telling her not to, again, repeatedly.…

77. I’ve been a customer over 50 yrs when it was Wachovia Bank. they were good. I sent my bank card in with my check teller told me she needed more ID. I told her as long as I’ve cashing checks he tell say if it is $100 or more they need two IDs under that just a bank card. 77 check.

You would have thought it was a huge amount on the check ; she told me to come on the inside. I told her to give me my check back and she did. I went where I have another account and no problem with them.

The branch on Hwy 68 (Eastchester Dr) and Skeet Club Rd in High Point, NC they have a…

I was slandered , I was humiliated, I was discriminated so was my family that was with me. I've been banking at Wells Fargo since 3022. I had put my spouses settlement check in the ATM not knowing it would cause do much commotion.

I didn't know for this transaction to go in branch awhile ago you were able to deposit someos check I know it's not against the law asong if they have my consent they sign over to me we both sign we wouldn't have a problem we called ATM operstiou I spoke with a Jackie she said go in branch show form of id have them call you'll be fine. We go to branch even spoke to manager they say oh the check is not the problem we just need identity I had 2 forms of id he only had paper id front and

back we didn't have money they took my balance I had to pay a negative fee I…

Wells Fargo took over accounts from Barclay Bank May 1st. I have tried numerous times to enroll in on-line banking but have been unsuccessful, I am told by Customer service that my cell phone is illegal and they cannot send me a code to verify who I am. They have my correct number but say it is illegal and they cannot change it. This has not been an issue with anybody else and indicate the only FIX is to visit a Wells Fargo Bank but the closest one is over 100 miles away. They say this my only option and travelling that far is OK. Hope someone can help.

Bob Wells bobwells42@gmail.com

While Wells Fargo has been ok managing our mortgage the last 5 years I received a letter from them today about selling our mortgage that is highly disturbing. I know that Wells Fargo is on the list of potential banks to go bankrupt so I can understand them selling mortgages for cash flow. My problem is who they sold this mortgage to as it all looks very shady. According to the documents they sold my mortgage to Mr. Cooper, no first name, no credentials, just Mr. Cooper. I have been involved in real estate for over 30 years and I have NEVER seen anything this shady and questionable looking.

They did provide and address (looks like a residence address) and phone number. There is no website provided, etc. In North Carolina this individual must be licensed to buy mortgages so I have written…

A check made payable to myself and my late husband for $151,000 was endorsed by someone other than myself, deposited without my knowledge, and the monies were put into a Wells Fargo account without my name on it. This was all done at a Wells Fargo bank in Delaware county PA however, I have been in dispute with WF Executive offices for years giving them the information they have requested and

then receive a letter basically saying I have passed the statute of limitations and they won't do anything. They have stolen a large portion of my retirement money. Carolyn

Every time you walk into the branch, people are twiddling their thumbs. No one steps up to talk to you or serve your needs. In this particular case, their manager Lorenzo Mata and business correspondent Mina Shah were just sitting there.

When asked, they both didn't want to help. Mina said she had an appointment in 10 minutes. She was doing absolutely nothing. All we needed was four pieces of information (beneficiary for an account set up) that would have taken a person of average intelligence less than 2 minutes to note on a piece of paper or a printout. But no!

These geniuses did not want to do the work. I'm not sure how these people get hired to work in customer service at these worthless banks.

Both Customer Service Reps I spoke to were terrible no courtesy or friendly tone on the phone dry and rude. One of the reps name was Cristian who was the worst I have ever had to deal with hung up on me.

That is why I have been taking my money elsewhere. I highly recommend you consider taking your money to another banking Institution these people don't care about anything else than ripping you off while providing the worst customer service on the planet.

The Dover branch manager is not helpful to black folks. They cash a payment when we told them to stop the check from processing

My home branch at 702 N University Drive, in Pembroke Pines, Florida, has a serious customer service problem. I needed to access my safety deposit box, so I went online to make an appointment. There are none for any days or times.

Next step, a phone call. After a prolonged hold, I was disconnected. I then went to the branch to ask what was happening. The sole representative said she was working alone, and couldn't turn on the appointment system. I then asked for an appointment, and was denied that as well.

She did, however, grant me access to my box, but this is not acceptable. The need help, and they need to reactivate their appointment system and take phone calls.

I called to see if my debt card could be replaced as well as the amt in my acct. The first response I got was that they could not give me a million dollars. The second one did not understand English.

Ybe 3rd one stated it would take too long to get my information. The 4h one was the most helpful they were sble to tell me my information. I have been with wells fargo or whatever it's been called for over 40 years and have NEVER EVER received such disquesting service!

Wells Fargo is a joke of a bank. Customer service is shifty, loss prevention are asshats and the bank as a whole is bullshit. I will be contacting a lawyer and filing a lawsuit against Wells Fargo . Worst bank imaginable.

I'll also be going to the news media. I would give this bank 0 stars if I could

I have been a long time loyal customer. I have the wells Fargo app on my phone in Wich I use very often. I for some reason can't log in no more. I can't even change my log in info because I can't receive a code, because my phone is broke and I'm using a old one with no service so I can't send or receive text messages and I can not make or receive calls.

I can only use WiFi and send and receive emails. I am paralyzed also, so I can't get to a wells Fargo branch. I need access to my account because I really need to buy some medical supplies for my being paralyzed now.

I can't buy what I need because I can't even see what's in my bank or what's going on at all with my bank account. Please help me. I really need to get my medical supplies. Thank you, Jason Lee Burrows.

I went to Wells Fargo bank to cash a check that issued to y’all bank to be cash and I felt as if racism play a part in this bank today I will never return back please call me at 2672517991

I opened two accounts on 6/9/2020. Immediately after the account became compromised and I alerted the bank to the problem. They told me that they would suspend the account. Unfortunately it was too little and too late. The thieves had deposited fake checks into both accounts and withdrew their funds which the bank made available after the fake checks were deposited.

I had to contact police when I had the officer who took my report said that the bank should be able to verify that I did not deposit checks in the account. But after going and giving wellsfargo the police reports number they said they will investigate it.

2 years later I decided to open a bank account with a different bank. Mission Federal Credit Union said that I had unsettled business with wellsfargo and that until the…

We had a family member pass away and went into the local WF branch to remove the deceased persons name and add 2 other family members names to the account. it takes time. NEVER have seen such lack of caring or empathy for clients during a time like this and to tell us to "sit back and wait" while their system processes the change is RIDICULOUS.

WF personnel have given us different responses as to the amount of time it takes ~ we were originally told 2 business days, then 3-5 business days then it could take as long as 10 business days. DOES ANYONE AT WF KNOW HOW LONG IT TAKES to perform something like this??? WORST CUSTOMER SERVICE EVER!!!

Do not use Wells Fargo!! They closed a credit card account I had with them for 11+ years. No one can tell me why other than to refer to the generic letter I got in the email. The only reason I care about this is because that was my oldest credit account so now it is going to negatively impact my score.

I did not have an overdue balance or anything negative on the account.

Wells Fargo is the absolute worst financial institution I’ve ever dealt with!!

There was an extreme reduction of the line of credit on my Wells Fargo Visa card - which caused my credit score to drop by 65 points!

I understand that they the right to make any changes on the account however, it is important that whatever changes are made won’t put their customers in a situation that can ruin their lives!

This account has been in good standing; No late payments, no going over the credit limit….Nothing!

I will pay the remaining balance on the account and never deal with this greedy bank!

Hello, My name is Eugeine and I am a I recently has closed out my account thru a Netspend and they mailed me my remaining balance and my tax refund was apart of that balance so it was a bit high, however it was my remaining balance. I opened an account thru with online banking with Wells Fargo March 8 with knowing my check may come and it did so I went into my local branch on 9th of March and

everything went smooth I didn’t have a psysical debit card from bank and money was made available time of deposit and teller sldo daid remaining will be available next day. Later that evening I get email about closure to account, and now also a hold on check I called they stated the money would be available March 15 2023, so I went into branch on that date with hopes of withdrawing my money.

I went…

EITHER I OVER PAID OR MY BANK OVER PAID ITS A few thousand dollars out of my account and it’s been 2 weeks now and i have heard 3 or 4 different reasons why it’s not been returned to me including they have to worry about fraud??? They are the fraudster i can’t get the same story from them as to why and when my money will be returned .

I’m out of money and everyone there said i understand ? understand by giving me back my money last thing i heard was i need to sign an affidavit but no one has sent me one so you tell me what is the real reason for their not returning my money if i owed them they would bug me charge me extra etc.

they need to pay me extra

I love Wells Fargo because the employees are all wonderful. At all the branches I have been to, well all except one. I am talking about Eileen at Branch #0066253 23. This woman has been rude on every occasion I have been fortunate to end up with her for my service needs.

To the point that my child had sworn to never use Wells Fargo when she grows up! I stay with the bank because she is the only negative experiences I have in banking but I do not agree that she is a good person for the bank logo on customer service.

I dread the thought of having to do my banking with her but don't want to be rude and wait for another teller. My complaint is that she is a mean person. She has a bad attitude while serving your customers.