Wendy's

Purchased a single no cheese & apple pecan salad, 12-13-23 approx 9pm. Once home, the burger was not fit for human consumption. Burger hard, Bun the same. Very Very Sad.

I put in a mobile order. It was PAID . Went to Wendy’s as they were OPEN NOONE answered at drive thru. Held on for a while I even honked the horn but no one answered. I pulled around to the drive thru window honked horn and knocked on window.

It was 15 minutes before someone came to the drive thru window since I had put in my order. She was rude didn’t even apologize. She said Go ahead with your order. Didn’t acknowledge me or just what happened. At this I didn’t even want my food for the way I was treated.

I feel she may have done something to my food. She not once apologized had attitude came back said Here you go. Is that really the way a customer should be treated. I’m sure you guys have Video. Please play it. This is so ridiculous.

I should have just went across the street to…

My name is Vanessa Smith my boyfriend came in Wendy's in Jackson tn!!!! At the North Highland store!!!! He went in to order about 4:15pm as he got ready to place his order he was not happy at all!!!! The black skinny lady cuss him out talking about she was going to beat his ass 2employees was trying to come her she told them too shut she was cussing really really and ready too fight!!!!!

We will not be back bad customer service

We went to our local Wendy's on highland blvd Wilkes barre and they do not give military discount. I am a disabled veteran who served for your freedom and you don't even give veterans a measley percent off you should be ashamed it stated Wendy's gives discount to military nationwide but they stated they only give SENIOR CITIZENS discounts unreal!

i have lived her for 7 years and have never received food that is edible from local wendys 33709 fries are always cold and way too much mayo and ketchup on burgers disgusting i have given up trying to order from wendys always a letdown please teach the employees how to make good food getting tiered of wasting good money on heartburn and not edible food what is the problem?

I stopped at Wendy's Southside location, 3150 Irvin Cobb Dr. Paducah, KY this morning and ordered breakfast in the drive-thru. There was only 1 car in front of me, which was already asked to pull up from the window to wait for their food, and I was asked to do the same.

I waited to get my food for 30 minutes, only to receive it COLD. Both breakfast sandwiched were COLD. The potatoes were fine, so I took both sandwiches into the store and handed them to the manager and told her that I waited for 30 minutes and got cold food.

She took the sandwiches and I stood there waiting for another 5 minutes before someone else asked if I had been waited on. I stated that the manager was taking care of me. After a few more minutes went by, the other employee started talking to me because I'm sure she…

Prices increase as quality decreases. 10pc nugget meal is $2 more than McDonald’s. Place was filthy. Soda machine was covered in goo, condiment area had dried ketchup smeared everywhere even on the napkins. Half the tables were dirty, floors covered in food.

My double stack was inedible because it was so cold. I think they used frozen cheese, it never melted. The burger was more bread than meat. I avoided Wendy’s for years due to lack of service during Covid, often never seeing more than 1 person working.

It’s going been several more years before I attempt again due to the poor quality of food. Restaurant#: 00000193

46110 Michigan Ave, Canton, MI

11/19th I went through the drive thru at approximately 7:20pm and ordered the Chicken sandwich meal, #6 I believe. I asked that my fries be fresh and that I was willing to wait. I used a coupon off my Wendy’s app. When I got home my soda was completely flat (no syrup) and my fries were limp and cold. She didn’t provide me a receipt but I did you a coupon on my Wendy’s account so you might be able to pull it up. Your food is overpriced but it is worth it when the food is fresh and it was not fresh. I would like a refund please. My Wendy’s app is under e-mail: cecediallo@aol.com. Thank you for your time.

The store located at McCorkle avenue in South Charleston West Virginia 25309

I am a regular customer in there and there have been several times I've gone in in the evenings and the manager and the employees are flirting with each other the manager is a male the employees are young females. It makes me and other customers I have spoken with very uncomfortable and I'm hoping that it can be addressed and taken to a professional level from now on so that the customers feel comfortable being in that store and not subjected to profanity and inappropriate behavior thank you

Sandwich was cold. I asked her if it was supposed to be cold and she said yes the breakfast sandwich was supposed to be cold. I don’t know why I even buy anything anymore

My friend decided to to buy my me dinner which was very nice of him , he suggested wendy's i said harvey's , seeing as we were closer to wendy's well we decided to do it i live 5 min away from the store , up on getting home we started with the cold fries that were dry and cold garbage i had a daves double it was so dry no juice came out at all it was very dark and the dog even turned his nose up my friend had a jr bacon cheese delux which had no bacon and

was dry as well cold fries we were not even asked what size we wanted the frosty i got was the smallest i have ever seen and honestly wanted to throw back at the window with prices as hi as they r extremely dissappointed and will never go back to the welland ave store as this is the third time we have had shit service cold food and very…

For the second time in the last few months, I ordered a hamburger fries and a drink. I have to say. The hamburger was just passable, the fries were dry and limp and cold, the drink had no flavor at all.

I remember an an advertizment a few months ago bragging about the "new" fries. I am not likely to buy from Wendy's again, unless the food drastically improves. Joyce Firmim New Iberia, La.

I purchased a sausage biscuit November 13 th at or around 9:05am once I made it to my destination I opened up my food. The sausage looked like it was from yesterday, reheated and burned today. SAD SAD SAD SAD SAD SAD SAD SAD

I usually meet with friends every Friday at store #00011077. The last couple times the lobby has been cold, 58 degrees. The staff said the heating has been down for all of two weeks and they are looking at getting some temporary heaters in the next week or so.

Why should it take so long to get temporary heaters?? They also have an outside door that sticks and is hard to open. It has been that way for over a year. Restroom about B-.

ZERO STARS. The dinning room is always closed. This issue has been on going for three years. I can understand during the height of Covid but that’s long past. This Wendy’s location is on Tinsley Way, Rock Hill SC. On 11/11/2023 we tried the door and it was locked.

I drove through the drive through to talk to an employee. She stated the dinning room was open but they did not have enough help. This has been the response since 2022. The employees keep the door locked. Oddly enough only Wendy’s in this area has an issue with not attracting workers.

Maybe they don’t pay enough. My husband and I went across the street to Firehouse Subs and they had four employees. Obviously they don’t have a problem finding help. It’s my guess the employees keep the door locked and management does not know.…

The local Wendy’s in my area ((Erwin North Carolina) is out g it’s signature chili before prime dining hours even start. For the last three times I have dined there t urchase cili have been told they are it. Yesterday my family went around 5:00 pm and since it was a vol evening, They really looked forward to chili but was told they were it.

Two other customers after us tres t Eder chil also and left the restaurant when they were told there was none.

The Wendy's in Winchester TN there was no one in the restraunt all the employees were outside in the back smocking and hanging out so I walked out of Wendy's there was nobody to take my order I will never go there again

WENT ON LUNCH WAITED 3 BACK NO BIGGIE ONE GUY LEFT CAUSE TOOK TO LONG SO WITH 3 CARS TOOK ME 12 MIN TO GET TO ORDER THEY SAID PLEASE WAIT AFTER ABOUT 5 MIN NO ANSWER I SAID HELLO? THEY SAID PLEASE WAIT i SAID HOW MUCH LONGER IM ON LUNCH AND CANT WAIT ALL DAY.

ONLY ONE PERSON AHEAD SHOULD HAVE BEEN DONE SO SHE GOT RUDE SO i SAID IM LEAVING AS I DROVE AROUND CORNER AND YOUR DRIVER THRU WORKER HAD FACE OUT WINDOW CLAPPING AND YELLING YAYYYYYYYYY AS I DROVE BY WAS THE MOST UNPROFESSIONAL IVE EVER BEEN PART OF AT FAST FOOD NOT ONLY AM I NEVER GOING TO THAT STORE(I GO 4-5 TIMES A MONTH) I WILL TAKE BUSINESS ELSEWHERE AND

IM TELLING EVERYONE I KNOW AND THEY KNOW TO NEVER GOTO WENDYS AGIN AT THAT STORE SO DISAPPOINTED AND UPSET WAS JUST SOOOOOO LOW CLASS

I went through drive thru, as I was coming around the so called manager was coming from the trash can and then when I order I see him come in dressed in regular clothes, didn’t wash his hands other employees were on the phone using terrible language, some were dress in regular clothes , I get to the window pay for my food, I get my tea and it’s unsweetened so I ask the cashier can I get a Mellow yellow, she slams the window have me waiting in line for 5 to 7 min.

By this time cars are backed up behind me, then she opens the window with a attitude so I ask for the manager so the guy that was taking out trash came to the window, he didn’t really tell his employee how to treat customers I was just dissatisfied with the order and the food .

So after about 10 min. I just left got home the…

I ordered a big bacon double meat burger and a sour cream and chives potato. I had this delivered through Uber Eats. I received a small single meat hamburger with nothing on it and a plain potato with no sour cream.

I paid $25 for this order tip included. I always tip well and don’t complain about much but this was really ridiculous The store is attached

I had a coupon buy one baconator get one for a dollar and when I got home I had one hamburger patty, 3 small 1/2slices of bacon one slice of cheese . Called our local Wendy’s back where I placed my order and they said that is the way the baconator comes. On the app it says 2 patties, 2 slices cheese and I’m sure it was supposed to have 6 slices of bacon.also put jalapeños on queso fries

This afternoon (11/2/20320 I was serviced the worst tasting double burger in a lifetime.

The wendys in az on val vista and warner. Is so slow. Like took 40 minutes to get through 4 cars. Fast food? What a joke. Might as well be a sit down with a hostess to take this long.

Im trying to get food on my lunchbreak and im gonna get stuck in the drive through for almost an hour. Ridiculous

I placed my order inside, for take out, after I did I handed the clerk my coupon, she didn't know how to use it, so she called over to someone else for assistance. He looked at the coupon and said it had expired, I stated that you put coupons on every order, every time, and that you would prefer to have no sale than some sale? So I left without purchasing anything. I will think twice about going to a Wendy's again in the near future.

Thank You Melvin Mayes

Hello, I don't mean to disturb you but I need to talk to someone from your company about how poorly I have been treated by the staff that runs their social media pages. Basically they choose to like and reply to literally everyone's comments EXCEPT mine and even called me horrible names on the discord server and told me to 'kill myself'.

I am shocked and disgusted with this behavior. You're supposed to be a RESPECTFUL company so start acting like it! As a redhead myself growing up with no friends I related to Wendy because seeing her smile made me feel better and I wasn't alone as far as being the only redhead in my school but

now I feel like even if she was real she would just hurt and tease me like everyone else does! All I wanted was a reply or at least a like but I guess I'm not good…

Yes o order a 4 for 4 meal it was 4.00 i give the girl 10.00 she didn't give me my right change back.I will not be going back there.

First location I went to only could take cash. Second location I went to had no bottled water. No sprite. No frosty except for pumpkin.

Get your act together!

A worker at wendys store 124 on 12th st and market in canton ohio is stealing people's debit card info and trying to purchase things with it would definitely like to find out who it is and have them fired or prosecuted I'm sure I'm not the only person they ha e done this to

I ordered 2 orders of biscuits and gravy with an egg added. When I got them home I discovered that the eggs had been left out and the servings were in the middle of the container with the gravy stopped on top not covering the biscuits very well with a lot of space between the entre and

the ends of the container. Very unappetizing. They wouldn't fix it because they had just changed to lunch and didn't offer my money back. They said they would get me something else if I wanted but I didn't want anything else.

If this doesn't get fixed, I will not be going back to this facility.

Wendy’s in Paragould Arkansas has really gone down hill last several months. Food always cold and employees have such a poor attitude. Went thru drive thru today and the gentleman at one window didn’t even look my way he just shoved the food out the window while talking to another employee.

The attitude of the employees there is really bad and food is also..

This is the second time I've went into your Wendy's store in Chino Hills on Pomona Rincon Road.... this time I took pictures to make a complaints. Every time I order a six piece French toast I get two big piece of French toast and then he skinny ass little piece of bread that literally look like french fries..

every time I get cheated out of a full size 6 piece or eight piece French toast by time I get home and look at it it's too far to go all the way back. Who would look at this and allow this to go out as French toast for a customer absolutely the worst in service

Went to Wendy’s on hwy 155 Mcdonough Ga I live less than a mile from there Ive been going there alot since they opened a couple years ago and always order 5 or more biggie bags. So yesterday I I went through drive thru and ordered 5 and they said I could not order over 4 in drive thru that I would have to go back through the line..

They had nobody inside nor anyone else in line behind me at drive thru. I also ordered the boo coupon book for frosty’s. When I got to the window they give me 3 bags wich was my first order and they had me pull to the curb to get the rest and my 2nd order..

so I sat and waited and I still didn’t receive my boo coupon book.. They were very rude the way they treated me and they didn’t give me a receipt

We were 2nd in li e at coldwater mi drive theough. We waited 32 mi utes to even pay for our small order if 2frostys,a daves single, order of fries and chicken nuggets(6 piece). We were told the order wasnt ready and we would be waiting longer as they were short staffed.

Totally unacceptable for a gast food chain

I was on the drive up at your Whiting NJ location at approximately 11 am. I was the only car there. I waited a few minutes - maybe 2-3 - and thought perhaps the employees didn't know there was someone there as they often move about the store. ' Her response?

"Just a minute" and this time her voice had even more of an edge to it (her first response was a bit annoyed). " Certainly no sorry for the wait, confusion or surliness. I said "No, you can't. " Her response?

If you are anticipating an apology or a professional tone of voice, you will be disappointed. What she said was: "Alright" and off I drove. I realize it is difficult to find help these days and this is a minimum wage position but: seriously?

Sorry, I am sure 99 out of 100 customers would have placed the order just as I am sure…

location 4610 w lake ave. glenview,il. absolutely terrible service from the teenage girls working there. did not come over to the front for a long time. then acted like they were doing me a big favor. the food looked like it fell on the floor.

I have the Wendys App and employees do not know how to access or punch in the code for payment. I had reminaning balance on a gift card, and I have been in two wendys and they do not know how to do it.

THe last Wendys I went, I ordered 2 salads and used a coupon and the reminaing balance I wanted to pay from my gift card loaded in my app. They could not figure it out. I told them training was needed.

They told me that they did not know how to put that number in and it was the first time they see that. The Wendys Restaurant was 00008452, located at 648 Barnes Blvd in Rockledge, FL 32955. 14 and I had to pay without using the app for payment. Very inconvenient.

Staff at that restaurant needs to be re-train or have guidance on how to do it. Thanks. gma

Why are they only accepting CASH?

Why are they charging $5.99 for the Biggy $5.00 meal?

This is NOT making sense and it seems someone is charging more for the items that are clearly posted for $5.00. This is false advertising on every level!!!

A worker named Rachel at the downtown Newark Ohio Wendy's was rude obnoxious she should not be able to work customer service

The Wendy’s @ 5825 S. Lindbergh Blvd , Mehlville Missouri Made my order the food was Luke warm, fries Luke warm. I went into Womens bathroom & there were no paper towels & it reeked if the smell of Pot.

I don’t like the odor & it should not be smoked by the employees in the bathroom. A couple other employees were sitting in the dining room and I could smell it on their clothing. When you got the French fries from the girl behind cash register gives your change & with no gloves, turned and stick her finger in the French fry box to hand it to me.

I will never go to that Wendy’s again.

31. Not in my whole life have to pay more than the price on your menu. Very rude employees also are at this Wendy's per the other employees at our company. 930 NW 62nd St, Fort Lauderdale, FL 33309. I don't have a problem

To Whom It May Concern: I recently returned from a trip from Jacksonville, FL to Kentucky. On September 18, 2023 I bought food from the Wendy's on I-95 North in Ridgeland, GA. Trying to stay on a budget, I ordered a single hamburger and a cup of water.

The cashier asked what size, and I said Large. NO mention was made of any cost, for any size of water. In some restaurants I have been charged perhaps 50 cents, for the cup. Period. 00. That is OUTRAGEOUS. Rather than waste the water and a plastic (don't like plastic, bad for the environment), I took the water and paid the ridiculous price.

IS THIS A STANDARD COST for water at Wendy's??? Or is that specific franchise location scalping its customers? What a BAD PR move!

First of all, a customer should be told that a cup of water will cost…

My wife and I ordered 2 junior bacon cheeseburgers and 1 small chocolate frosty from the Wendy's located at 6025 W 10th St, Indianapolis, IN 46224. We were at the drive through around 1:30 and not given a receipt. 56.

My wife and I pulled over to eat our purchase in the parking lot and I wanted to go inside to complain because I knew we were overcharged. My wife did not want for me to create a scene. I am still very upset.

I feel there is a possibility the employees are overcharging at the drive through and pocketing the excess. Please investigate. 45. 56. May we be compensated for our overcharge and time to submit a complaint? Thank you.

I normally eat lunch at the #00000384 restaurant but will no much longer if maintenance is not performed. There is significant bird droppings all around the roof and the parking lot has so many pot holes and deteriorating parent I’m afraid my tires will be damaged if nothing is done. I have voiced my concerns several times to the staff but nothing has been done in over 6 months!

Good morning. Yesterday I purchased a $5 Chicken sandwich biggie bag, & and the limited time pumpkin spice frosty and I ended up feeling nauseous, and after examined that I wasn't feeling well, I ended throwing up 2 hours later after eating what i had spent $5.50 on.

I ordered a burger and some fries and a large chili when I got home the large chili was less than a half full it was the size of a small chili but I paid for a large chili. Quite angry

I went to the Wendy's restaurant number 00011806 at 1510 East Franklin Blvd Gastonia NC on Saturday at 3:39 pm went I went inside noone was at the register after a few minutes a young lady whose name is venlencia walked around she had earbuds in one ear talking on her phone she asked me for my order whe on the phone which made me have to repeat things twice after I paid I took my cup to get a drink decided I wanted tea the managar was standing there I asked him if they had any tea he just looked at me and

after doing what he was doing which took a few minutes he grabbed my cup and put tea in it never speaking and walks off when i got my food the young lady handed me the bag and I look inside and informed her I didn't receive a small fry I paid for she was still talking on her phone so she…

I did an online order around 5:00 pm and paid ahead of time. I selected to pick up my order at the drive through window. When I got to the window, the girl informed me that the frosty machine was broken AGAIN.

I said "Ok" waiting for her to offer another beverage or something. She stared at me for a few seconds and walked away. When she came back she just told me that the fries were not ready. I asked her what they were going to do about the drink.

She basically said that she didn't know. Again, no offer to try to make it right. She was just going to leave off a beverage that I paid for.

Finally, I asked if I could have a different drink. She said she guessed so. I asked for a pumpkin coffee and all she said was that they didn't have that either and stared at me. Of course there was no…

The employees could care less if your there or not and if they actually did an order right and gave it to you the way you ordered it for a change it would be great!! And what happened to throwing in the condiments that SHOULD come free and automatically with whatever you ordered?!?!

I have worked at many fast food restaurants and i actually CARED if people's orders were fixed right. It has seemed like the more the employee's make, ...... The less work they do for it!! It has gotten ABSOLUTELY RIDICULOUS!!!

The manager put something in my food that gave me very bad gas for a week. I go there a lot and use the coupons that come in the mail. Idk why the manager did that ,but she did. I ordered 2 bacon baconators and they had no bacon on them.

When I received my food she winked at me, I thought it was odd but just left. When I got home I realized there was no bacon on my food. I called 5 times and finally she answered and gave me an additude.

That's when I realized why I had such bad gas for the past week. She could of gave me colon cancer. I'm an not joking or lieing.

I was in your store on woodman drive dayton ohio 45432 tonight and witnessed your night manager putting another customers sandwich in the trash can then remove the sandwich could barley stop laughing continued to wrap it and serve it to the customer and her little girl prob between 8 and 9 this evening give or take ...

didnt catch her name but i did hear her say something about the customer had previously complained about an order and she had done the same thing with the same customers food when she had complained about her order prior to tonight ... Im actually trying to figure out who i can contact other than wendys because clearly this wasnt the first time the manager had done this not just to the one customer who knows how many more orders was contaminated and

the way she encouraged…