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Whirlpool

1.5
259 complaints

Address

2000 N. M-63, Benton Harbor, MI, 49022-2692

Complaints

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Anonymous

Feb 16, 2015
0

I recently had to replace my microwave wall oven combo of 17 years when the microwave would no longer work. I went with another Whirlpool. I love the microwave but the oven unit whistles the whole time it is on so loudly that it is very disturbing.

It also still gives off a strange smell even though I have used it at least 20 times. My kitchen is part of the great room and this new unit disturbs everyone in the room which is the center of all my entertaining.

What can be done to fix this problem?

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Anonymous

Feb 16, 2015
0

We bought our Whirlpool electric oven in June of 2011. Eighteen months later, the oven and broiler do not function. We had a repairman come today and the electronic control board is shot. 00. The repairman will have the part tomorrow.

We are having it fixed. 00. This is just not right. It shows a very faulty product. I hope someone reads this and cares enough to contact me.

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Anonymous

Feb 16, 2015
0

I bought a side by side 8/18/2012 and it's been nothing but trouble. Now the in door ice maker doesn't work. we have a condo in savannah and we hardly use the thing and we can't get it to make ice.

The switch is on, water is flowing and I bought it at Lowes. My whole house is whirlpool. I'm sick of this fridge and I'm sick of whirlpool. I shouldn't have to put up with this it is realy stressfull when we go there to relax and I have a appliance that is crap.

The freezer door has been replaced and it still doesn't work. I plan on being there for the Thanksgiving holiday and I want results. my other house has whirlpool in it also and I believe we need to handle this.

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Anonymous

Feb 16, 2015
0

I only had my whirlpool duet sport for one month and had to have the entire washer tub and weights replaced. I was not allowed to get a new washer. It leaks water when running a cycle no matter how big or small.

Even during the cleaning cycle it leaks a lot of water. It also always stops during a cycle and I have to restart the machine by unplugging it from the wall socket. It also is always having error codes coming up for no reason at all.

Even had repairmen come out and tell me they don't know why the codes are coming up. I have never been happy with this washer. I bought it based on the whirlpool brand BUT now I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT!!!!

I will tell all my family and friends not to buy whirlpool.

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Anonymous

Feb 16, 2015
0

I've purchased your Whirlpool top loading washer model WTW4820Xq0, serial no. C10421328 just 2 years ago and now its not functioning. When you attempt to start the machine the lid locks and about 30 seconds later it unlocks without starting. I've pull the plug out and waiter 1 hour hoping that it would reboot and fix its self however it didn't solve the issue. I've called repair services and on average its $80 just to look at the machine plus parts and labor at who knows how much.

I've decided that its not worth a couple of hundred dollars to fix and will buy a new, (not Whirlpool) machine. Certainly a washing machine should last more than 2 years. My experience with this machine has sworn me off Whirlpool products. It a shame this used to be a good brand but obviously times have changed

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Anonymous

Feb 16, 2015
0

i bought a whirlpool stove and havent had it very long less then a year i have called out repair for the stove and the repair said it was normal. i want something done about my stove what is happening is it burn my cornbread and i make galic bread and it burned it also.

it get way to hot inside and out side and someone is going to get burnned on it and then youll have a real problem. im a 74 year old women and i think this is danagers. someone from your company need to result this problem. or this will be the last whirlpool i ever bye. please contact me about this problem before this stove burn down my house.

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Anonymous

Feb 16, 2015
0

DEAR SIR. This is magesh from chennai. iam staying near to your whirlpool godown (Ramapuram) and iam using whirlpool washingmachine. I went to bought your product scalegon and whirlpool washing soap liquid. But they told there is no direct sales after that they told you meet karthik.

After that i orderedyour product. 1600. As a customer why should i have to get lose my money. Some of ethics is going there. I fell very bad to be your customer.

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Anonymous

Feb 16, 2015
0

The Whirlpool Cabrio is a fraud. These things are nothing but a pain in the rear end, the cloths do the following while TRYING to wash,,horribly wrinkle, tie themselves in knots, get off balance and shut the washer down, and sometimes don't even get everything WET no less clean. We HATE this thing its like a DEMON!!! I can't believe that Consumer Reports say it's a top of the line washer, they have never used one I guess, they are truly LIEING about this thing, or they are being paid to say " It's a great washer".

I purchased a Whirlpool Washer 9/06/11. In addition I purchased new Washer Fill Hoses and 10 year washer Component . Needless to say, I am very unhappy with the washing machine. It does not do a good job of cleaning the clothes and the water barely covers the clothes. It takes a…

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Anonymous

Feb 16, 2015
0

I am extremely upset that my Whirlpool Model: ED5FHFHEXTB00 that I purchased four years ago through HHGregg is already broken! I spent approximately $1400 on this refrigerator and it now needs a new condenser! The cost is no longer worth it!

The crisper drawers inside cracked and broke about two years ago, the ice maker continuously jams and now, the condenser? I am extremely dissatisfied with the quality of this product and will not be repurchasing a Whirlpool appliance in the future.

Each person I have spoken with, both at HHGregg and at Whirlpool have been less-than-helpful and completely uncaring! I was under the impression that your company possessed a higher quality product and better customer service. I am completely disappointed!

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Anonymous

Feb 16, 2015
0

Have Amana washer that's leaking oil from the transmission. Product 4 years old. This is unusual problem. Want transmission replaced. Would cost me $375 to repairl; paid $429 for washer. They want money to answer me or give me any help.

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Anonymous

Feb 16, 2015
0

I purchased a hotwater heater about 2yrs ago and for the past 3 months one thing after the other kept going wrong. My home has been flooded 3 times by the heater. I live in a trailer so my floor boards my carpet and walls have been damaged .

I couldnt find my receipt and I called Lowes and ask what I could do since I couldnt find my receipt. The first lady I talked to said there was nothing I could do so she let me talk to a really nice gentleman in that dept.

He told me to call Whirlpool and that they could help. So I did and they gave me a number to give lowes and it would be replaced. Thats all well and good but what about all the damage it has done to my home.

I really need some advise as to what I need to do. Thank you and Blessed Be.

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Anonymous

Feb 16, 2015
0

I purchased a Whirlpool Kitchen dishwasher on 2 Oct 2011 which has never worked for more than two weeks. After many attempts to have the product repaired using our warranty service, it was decided that product would be replaced by you in Dec. We were contacted by Nichole the week before Christmas who told us the product would be ordered immediately and shipped to San Antonio for installation. At that time she told us the delivery should be arrive within 10-12 business days for installation.

Since then we have followup with Nichole, her "supervisor" Jake and Rhonda as to the status of our dishwasher, all we get is that Optima has received the dishwasher and should be contacting you immediately, which has not happened. When we call Optima, they tell us that nothing has even been shipped to…

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Anonymous

Feb 16, 2015
0

dear whirlpool: super disappointed with this whirlpool microwave we purchased- bought this in july2011 from ikea -burlington-renovated our kitchen and in the kitchen we had an undermount microwave installed - over the year - it sparked in aug 2012-thought ok maybe it was something we used - (it wasnt ) then did it again in october 2012( THANKSGIVING) SAME THING but on dec62012 this microwave really sparked,and popped and blue flames shot out .

there was at least 5 people in my kitchen when this happened-anyways i made the phone call to your whirlpool center - numerous times - first call- dec6/12 - finally someone came out jan10/12 - technician checked it - microwaved something for 1 min and left- THE BOTTOM LINE IS THAT EVEN THOU HE SAID IT WAS FINE - WE SAW WHAT WE SAW- 3 DIFFERENT…

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Anonymous

Feb 16, 2015
0

When the fridge part of my Amana Refrigerator was not cooling properly I phoned W3 Solutions on Sept 26, 2011, and was given the Extended Warranty Order number. The freezer was working fine at this time. A week later a technician came and told me he needed to order parts. On Nov 7, 2011 a technician came and told me that he replaced the compressor and relay and that the fridge would work fine for many years to come. On Nov 8, 2011, I awoke to find my fridge and freezer not working at all and all the food in the freezer melted. I phoned the technician all day and left messages, on his answering machine, but no reply.

On Nov 9, 2011 at 10am, I phoned W3 solutions at 1-866-913-1350 and let them know what was happening, He issued a new work order and told me it would be a number of days…

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Anonymous

Feb 16, 2015
0

The first part of this complaint concerns an order for a refrigerator, washer and dryer which we were told that the order was never placed after waiting for the delivery and being told it was out for delivery. We then canceled the order and went out an bought Sumsung appliances.

Our new home has a whirlpool stove. The oven does not work. We had a repairman out on the 21st of September. We were told it would take 5 to 10 days for the part to come in. We called today (October 3) and found out the part is on back order.

Now we are told it will be another 5 days. We should have been called earlier.

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Anonymous

Feb 16, 2015
0

it quit heating on 12/04 2012. i e mailed whirlpool and they said they will send a repair man. they force you to buy an extended warrenty. thank you joan kane.

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Anonymous

Feb 16, 2015
0

We purchased a Whirlpool microwave with a fan for over the stove. The door cracked on the bottom. We order another one and that one has broken in the same place IDENTICAL to the previous crack. The right side of the microwave, where the function buttons are, is so loose that is also falling off.

I will NEVER purchase anything from Whirlpool again. I have told this to my friends and posted it on my FaceBook page. At the store told a lady who was getting ready to purchase a Whirlpool microwave heard my story and didn't buy it.

I am 61 years old and I am the sort of customer who really makes a company, the 'Bread & Butter' so to say as I have been a repeat customer but NO MORE! Whirlpool will NEVER get another cent of mine if I can help it.

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Anonymous

Feb 16, 2015
0

with reference to previous complaint dt-20/04/2013 No-MB0413012199, the compalint was attended and the freeze bulb was replaced on next day the same bulb was also not lighting and from the switch of bulb the red ant was comming, the same again was complaint to Whirlpool service centre on29/04/2013 and they gave me SR Number : MB413016563 but yet now the complaint has not been attended, the freeze is working with problem no light in freeze and ant's comming from the knob or switch of the bulb, kindly solve the problem.

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Anonymous

Feb 16, 2015
0

00 they told us at best buy it was the top of the line (Cabrio model wtw6600sw1) what a piece of garbage that turned out to be. 00 we found out that the bearing went out on the washer. 00 to fix since you have to lift everything out of the washer.

We called whirlpool and found out that they were rude and no help they don't stand behind their products. I had my old may tag for 26 years and it was still going when we sold it. I plan on filing a complain daily for the big $$$$$$$ I spend on a pice of garbage washer, I'm sure the dryer will go out soon.

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Anonymous

Feb 16, 2015
0

I'm fed up with whirlpool not helping me and in fixing this issue. Job number is 556966. Contact me via phone and I will explain it all. 0427527730. Not happy at all.

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Anonymous

Feb 16, 2015
0

On December 19, 2011, I purchased a Whirlpool washer and dryer at Lowe's in Olive Branch, MS. In April of 2013, just 18 months after the purchase, the washer malfunctioned and a repair service recommended by Lowe's was called. When the serviceman diagnosed the problem, he said it would cost over $260.00 to repair. Since I had no other choice, I told him to order the part.

It seems so wrong that in less than 18 months it would cost almost as much to repair as it cost to purchase the machine. I believe the machine was defective because it took a very, very long time to run one load of clothes from the beginning. I always believed that Whirlpool was a very reliable company who produced very reliable products. I am very disappointed that I have had to pay so much for this repair in so short a…

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Anonymous

Feb 16, 2015
0

Dear sir, I had launch a complaint against your product, which I purchase before 2 months. Initially in demonstration your man given demo to us and found that some sound is coming inside from the machine due to the plate of the water heater is fitted without screw, temporary he fitted the duplicate screw and satisfied us. But, in 17 Sep 2011 same sound is coming from the washing machine.

We stopped the machine and talk to your customer care executive and launch the complaint. After 2 days I call to your customer care executive and said about my complaint, then he is telling me that your complaint has been attended and complain is closed. The executive another time fake complaint registered on 20 Sep 2011 and give me time for 24 hours but no positive response has been given to me…

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Anonymous

Feb 16, 2015
0

Sir, I have purchased the whirlpool White magic 123 700h washing machine from allied business corporation , Raghunath bazaar Jammu on 24-10-2012.

First of all the free gift ;electric iron was given of BAJAJ company instead of whirlpool.

secondly, instead of the repeated requests to the person nominated by the company , he didn't installed my machine. At last on Monday 29-10-2012 I managed a local Mechanic and got my machine installed. The next day there was a telephone call from whirlpool Jammu.

i was assured that the Engineer shall certainly come and install by that evening. But till now no Engineer of the company has installed my machine. Hence it is requested that the necessary disciplinary action under rules be initiated against the person responsible otherwise i shall be compelled…

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Anonymous

Feb 16, 2015
0

Bought a side-by-side in April 2012. In first seven months have had the ice crusher motor replaced and the ice maker replaced. A third service repair on the ice maker again today. " However, that does not correct the fact that I have a defect problem with this fridge. 00 unit.

Last Whirlpool product I will buy no mater how good the deal.

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Anonymous

Feb 16, 2015
0

On Monday February 18, 2013 a new Whirlpool waser/dryer ws delivered to my home. On the very FIRST cycle of the machine, a huge flood occurred on the floor. My flooring is ruined. On Wednesday February 20, I noticed that the machine is starting on its own WITH THE DOOR IN THE OPEN POSITION.

This is a SAFETY AND FIRE HAZARD. It is now Thursday February 21, 2013 and I have yet to see a Whirlpool service person. All I get on the phone is : "I am sorry for the inconvenience. Stop apologizing and remove this piece of junk.

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Carol Rutkowski

Feb 3, 2015
0

My refrigerator is only 15 months old and had a ice cube maker leak. The part will cost $100-$!50 plus service. (water valve and water line.) I am not happy and will probably think twice before I would purchase another whirlpool product.

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Vaughn L Grasso

Feb 1, 2015
0

My wife chose all Whirlpool appliances for our custom built home 16 years ago. We have been quite satisfied until we had to replace the refrigerator with a newer version of the original one which is now a model ED5LHAXWTOO.

The problems with the newer version are the redesign of the ice maker which freezes up about every three days and the degrading of the draw tracks which make the draws difficult to slide in and out. You have degraded this product from being of good quality to a high maintenance piece of junk causing great grief and stress to my wife and myself.

Why take a user friendly design and change it? We are very disappointed with your modern engineering and cheapening of this product and, if it is an example of what we will experience when necessary to replace our other…

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Rebecca Z

Jan 26, 2015
0

I do not have the time to explain what has been going on with this awful company the past 4 months. In short, we were sold a broken machine. We have been sent repairman after repairman. Each one does a temporary fix, allowing us to get in 1-2 loads, and then the machine breaks down.

On Friday, 3 days ago, I spoke with a supervisor, Michael. I requested the machine be completely replaced because clearly the machine is irreparable and the last few repairmen told us not to call them back. Michael informed me that the warranty DOES NOT cover replacement, it SOLELY includes repairs.

" Oh, and best part of all, after I posted this message on their Facebook wall, they BLOCKED me from posting on their page! That just makes me believe they know they are wrong and want to get out to the warranty.…

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Linda Disalvatore

Jan 18, 2015
0

We purchased a Whirlpool electric range Model GFE461LVQ60 in May of 2012. We had purchased a 2nd home and were having it renovated in anticipation of selling our 1st home. We did sell the 1st home in Oct. 2013 and moved Oct. 20th, 2013.

Two days later I had extensive surgery that left my leg in a cast for 6 months. Needless to say, I didn’t do much cooking. Fast forward to December 25, 2014 (Christmas morning with seven guests arriving in five hours), I turned on the oven at 8:00 am to cook a turkey, the oven began to heat up and then quit.

00 to replace it, (two weeks to get the part) about the same as a new range. We try to purchase American made product’s, so far, two out of the five products we purchased that were made by your company have had problems within a year’s time.

We have…

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