We had the worst service at Pretoriuskop Wimpy in the Kruger. Dirty, no service, we took the plates of the previous customers and placed it on nearby chair. After an half a hour we decided to order take aways and eat that. Bad bad bad.
We ordered bacon cheese omelette at Wimpy Grabouw. It was half burned my husband had almost no bacon in his omelette. We asked for the coffee to be served with the meal and she brought it earlier. I wanted brown bread and my husband white when she brought the meals she said the bread was placed on the wrong plates we had to change it ourselves.
We usually order omelette but this was the most unenjoyable meal at Wimpy.
On Monday July 4 2016 a young man and good customer who goes to wimpys on a regular basis and has a disability (druleing problem ) was told by owner that he was no longer welcome at this location, due to what he said was a customer complaint. No one has ever said anything in over 20 years this person has a disability and by making the demand he did is discrimination and that is against the law in this province.
This young man had also worked in this location, so what is the problem? This has caused a great uproar in our community, please handle this issue right away and respond to me in writing. Customers who have been loyal for many years will not be returning until this is resolved.
while there the woman that came in after us also asked for 2 eggs but no had to have 3 eggs.
My husband found a staple in his burger patty. The waitress was very helpful but the manager was a no show. It's not the first time that this has happened. We were sitting at a table that had chip lying all over the floor. Then I had to wait 40 minutes for my food. The service is pathetic. I had to ask someone to clean under the table so that I could put my feet down. And then I had to go outside of the shopping center to draw money because the swipe machine wasn't working.
Poor service for the third time. Arrived and seated at table 140/1 with a starving six year old boy. We sat at 6:45 placed an order immediately due to our boarding time being at 7:30 on 6 July 2016. We received our drinks only after I had to get the attention of yet another waitress after 15 minutes and waited for our…
I went into your branch in Romford today and was very unhappy with the service I received. We was seated and handed menus, around 10 minutes later we was ready to order our food so we waited for the waitress to come over.
We waited for over 10 minutes before we called her over in which she replied you can not order your food yet as the chef was too busy with orders. We was slightly shocked but understood however we was not offered any drinks in the mean time.
5 minutes passed and we ordered, I received my food soon after however I us nearly finished my meal before my friends meal was bought over. We then had to call the waitress over again to order desserts. I received my desert but the doughnut was stale !!
I am very disappointed with my experience today as I expect a little bit more…
I have visited this Wimpy several times, The service is very bad. Nobody welcomes you at the door, I enjoy sitting outside, with the result I walk through the Wimpy and wait hours before they attend to me. Now I walk through and tell a waiter that I am sitting outside, that is if you can get their attention, one carries on sweeping the others just look at me. I usually order a breakfast, they don't ask whether you want white or brown bread, I order tea, after waiting a very long time, luke warm tea arrives, no milk, the waiters don't come back, I have to go inside, call someone to get me milk, wait!!! by the time the milk arrives tea is cold. They never come back to hear whether everything is okay.
This happens every time. I once asked for a toothpick, I think it could be the manageress,…
My wife and I visited Wimpy at Boulders Mall Midrand around lunch time. We both ordered chicken sweet wraps and a potion chips to share, coffee fir myself and she a pot of tea. While eating, I noticed something black and on unwrapping the Wrap I discovered that I was served a spoiled lettuce leaf; where in part it was like it over stored in the freezer. I had already eaten a large amount of the Wrap by then. I took a picture hereof, reported this to the waiter (tag on his chest showed name Nkosi). He then reported this to a lady, whom I presumed was a supervisor or manager.
She concurred with our observation and apologized. 'Be that as it may, I find this act of negligent if the food safety act unacceptable given the possible Good Poisoning which can result from it. On arriving home I…
00 change. we sit there from 15:35 to 18:05 when we wanted to go the waiter was long gone he didn't bring the change back . when we asked the change at the till they said i must wait full 2 weeks until that guy comes back to work.
they can't help i should have come and fetch my change myself.
On the 12th, Visited Wimpy at Aliwal North on my way Pretoria from Butterworth to participate in the South African Masters athletics. stopped over at Wimpy had to wait for service and had to complain to the manager. Today on my way back to Butterworth stopped at the same Wimpy waited for almost 10 minutes and walked out in disgust as nobody bothered.
Shall never visit Wimpy again.
Was given the wrong change, when I went back it took him 4 times for him to get the manager eventually he did after raising his voice to me and saying to me " you bloody English women", I was then asked to leave my address and number so they can check the cctv.
I don't like they now have my address and he also called me a liar. Absolutely disgusting service, this was an hour after I seen him swearing at another customer for the same thing!! If I don't have a call back tomorrow I will be phoning the police!
We were not greeted at the entrance, had to seat ourselves at a dirty table. 2 minutes later a waiter came, dropped a menu and came back again to clean the table with a dry cloth. We placed our food and beverage order and waited 20 min for 2 coffee's and one lime milkshake, with that a farmhouse breakfast, bacon & egg baguette and a bacon cheese omelette.
Why did we have to wait for 20min just to get our beverages? Please see attached a photo of the omelette. I used to be a manager at Wimpy for 4 years, this is the worst service and quality of food I have seen.
I went to wimpy at Mall of Newmarket, Alberton, waited 10 min for a waiter to even approach my table. Ordered Coffee, when it arrived, no brown sugar on table, and both my and my husbands tea spoons were dirty, sticky.
Asked for sugar and clean tea spoons. Ordered our breakfasts, waited about 30 min and customers that came in after me were served already. Tried calling or signal manager, (who waived at me....? ) When I eventually got my toasted mince, it smelled off, and I could not eat it. Disgusted.
They offered us free coffees, which I declined, I could only eat the two eggs which was the only edible (sort of) on my plate. Cutlery was not clean. I love wimpy but after this I will def tell all my friends to stay away from this specific wimpy.
How is it possible to remove the only vegetarian meal from the new 2016 menu. Compared to other restaurants it catered brilliantly for the average vegetarian,who already have difficulty finding comprehensive meals from other similar chains. Famous Brands, as a Greek founded company should be all the more aware of this dietary need in countries outside of Greece.
See your slam burger attached, which is false advertising as the Wimpy Slam burger is not remotely like that when you receive it. Wolmaranstad Wimpy did not explain there is diffent Slam burgers. We ate there on 28/04/2016 and again on 29/04/2016.
The patty was the same as all your other burgers, cheese not melted. No bacon, no onions. Patty raw. We waited both times for more then half an hour. I ordered from the picture as i was offered only a breakfast menu and saw the Slam burger on a picture ob the table.
I had to google to see there is different Slam burgers.
I had pathetic customer service from the so called "manager Sbu" I waited for more than 20 minutes just to get a menu, & when he arrives he gives breakfast menu & I ask him for kiddies menu for my sons who were busy playing. He didn't show any response he carried on wiping the table next me, after few minutes he asked the waitress to bring the menu.
What pissed me off is that when finally got served I asked to speak to the manager & I was shocked when I was told its the guy that gave me breakfast menu & he refused to come & speak to me. Horrible customer services.
I visit Wimpy Soneike in Kuils River, Cape Town every day during lunch, where I am served my cappuccino by Phumi (except when it's her day off of course) as it was the case today. I went inside to ask the lady behind the till to call any available waitress to my table, as I could only see 1 waitress serving a table then.
I sat outside for 15 minutes without being served, when someone from the kitchen came outside and caught my eye. She then went inside to fetch my cappuccino herself. I then paid and tipped her for being willing to help me as it was not her job to do so.
I did not report this to Rob,the owner, as I was already late to return to work due to this delay.
Firstly I had to wait 20 minutes as Wimpy opened late. At the table I waited another 12 minutes to be served. The table was filthy and the staff was unpleasant. I waited another 18 minutes for my order to be taken and another 21 minutes for my breakfast to arrive, still with a filthy table. When my order arrived there was no jam or butter, as I ordered. 3 / 4 of the way into my meal the waitron ask if all was OK. I noted that there was no jam or butter for my toast.
The chips was dry and the supposed 2 streaks of bacon was 1 streak that was sliced in half. The butter and jam arrived after I finished my meal. I asked for my top up coffee. Its been 27 minutes and I'm still waiting. I left the still filthy table and paid my bill. This is unacceptable. I support Wimpy at least 4 times a week.…
My husband and I went to Wimpy Empangeni for breakfast. We seated ourselves as there was no staff at the entrance. We waited 20 minutes still no service. Two other couple who were there before us got up and left because they had not been served.
We got up to leave, before we left my husband spoke to the waitress about the service. She said she would send someone. My husband asked for the manager, she said she was the manager. Wimpy Empangeni was not full or that busy at 10h00 this morning 29/03/2016. Absolutely disgusting service.
Employees with attitudes like that should not be working there.
I went to Wimpy Carleton Centre I asked for the waiter to serve me he called another one and she also refused saying why can't he serve me they both treats like a dog. I called the manager all he said was he will deal with them.
I'm so disappointed if it wasn't about waiting for someone I should have left and go. I'm so disappointed with the service there.
All I ask for is a thoroughly fried egg, no rawness in the yolk. " 3 different locations, (maun, Ftown and gaborone), 6 different visits and as many waitors and always the same outcome. Your food is overpriced and half assed, your waiters don't listen and the managers have nothing to say so I hereby boycott you, I'm taking my dates, family dinners, bday parties and lazy Sunday business elsewhere.
And I'm going to make it my mission to take anyone who agrees with me. #wimpysoutofafrica
Today, 1/3/2016 at 12pm, i purchased a wimpy chicken baguette and the chicken and bread was terrible. chicken was hard and tasted old. really spoilt my day. the only reason i gave Wimpy 2 stars is due to the excellent service by staff and the chips that tasted very good.
I purchased from the Wimpy at Pavillion shopping centre, Durban, KZN.
On Friday, 26 February 2016 me and my mom wanted to eat lunch at Wimpy. While we were sitting at the desk, my brother and his wife found us their and we asked them to join us. But our table was to small for 4 people.
We asked te be moved to a bigger table. We were sitting at the bigger table for more than a half and hour without even ons waiter to help us. The people around us all was helped, but no one to help us.
We decide to stand up and leave and have our lunch at Caramello's. As we walked out I walked to the lady working in front at the casier and told her that we were sitting their for more than a half an hour without any one helping us.
It seems to me that they are use to complains, she didn't even give an reaction. Very dissapointing.
This happened today at wimpy waterfall mall Rusternburg. I ordered a meal for R99 which was supposed to come with chips then the wait or asked me if I would like to substitute chips with salad which I agreed but he failed to explain to me that there is an extra charge of R5. I also ordered a lemon freeze for drinking a small one R26 and he brought the big one for R33. I couldn't even drink it it was too sweet for me. So my problem here is your staff communication. Waiter was supposed to explain to me that there is an extra charge for salads.
The drink as well if he didn't hear me well he was supposed to ask not do what he did. He just ordered a big juice instead of small size. I must say I was really disappointed with the service that I received and it was my first time in that restaurant…
Me and my wife went to wimpy safe ways to have breakfast. We order one cup of coffee and one cup of cupitino. We order double ups when we receive it the pork russiers was burnt and half raw. The service was slow and they look at you if you don't sit there.
They don't even ask if you want brown bread or white bread with your meal. When i complain they look at me if im mad.
My husband and I decided to go to Wimpy for breakfast. I asked him to order me a coffee while I went to the ladies restroom. As I arrived there were two waitress's standing waiting to use the single cubicle ahead of me. As the cubicle became free, the lady who exited was clearly kitchen staff, as she wore a hair net on her head and the kitchen attire. She moved to stand in front of the basin, and adjusted her hair net, and checked her make up.
She then left the bathroom - WITHOUT washing her hands. As I stood waiting, the next lady, a waitress, as I mentioned, came out of the same cubicle, adjusted her HAIR this time, and once again left the bathroom SANS WASHING HANDS!!!! At this point I become really worried that these are people that are dealing with food, and drinks and are NOT…
I took my sister out to breakfast on Saturday, 31/12/2015 at Wimpy Soneike. We sat down and a waitress came to take our order. We've waited for ten minutes just to get our coffee. Then the order was incorrect by the egg not being as we ordered. We left is at that. In the whole time, more than an hour and a half, the waitress never came to our table once. We were suppose to get 2 cups of coffee, which never happened.
Wanting to take my food home, I had to carry the plate to the cashier and asked her to put it away in a 'doggie bag' and I would like my bill. I also ordered a take away sandwich for my husband and a coffee. And that was the last of my temper. I said nothing, but walked away. This kind of service is unacceptable.
This is why I'm complaining and I would like feedback on this,…
As a Regular at Wimpy i am disappointed in Wimpy in South Hills. We eat at Wimpy every weekend and always get the best of Service. This morning we visited the Wimpy in South Hills at the PNP and we waited for 10 min, my husband had to go and call someone to take our order.
When i spoke to the lady she just said "we short staffed" . She then shrugged her shoulders and said "ahh well".
Saturday 2 Jan 2016 I went into Wimpy Waverley Pretoria. Sat down at a table waiting to be served with a Wimpy coffee and waffle. TWENTY minutes later I got up and told the cashier that I was still waiting while some of the waiters were having a lovely loud get together at the counter.
I just thought that you should know of your franchise with the poorest supervision - if any! Thank you for listening. I went to Queens Corner and what a pleasure!
Wimpy bathrooms are dirty and neglected it was always our pub but no it was horrible. Could not order what we wanted for ice machine was broken and air conditioners did not work. This is bad and someone should send these photos to the corporate office at Wimpy.
The bathroom was completely trashed. Please fix this!
I went to wimpy to buy a waffle. The staff looked at each other like they never heard about waffles. It took then 10 min to find out they do sell waffles. Ive asked if they can give me ice cream and cream with the waffle.
Again they looked confused and said they will find out. SERIOUSLY how can your staff not know about this. I left the wimpy straight away. I will NEVER EVER go to wimpy again.
Waitress is drunk -Emma. Couldnt take our order right. We all got the wrong drinks and food. After i told her it is not acceptable,she stormed off and never returned. This all happened in front of the management and other staff.
No one took over or reacted. We are horrified of what happened. It is shocking and I will make sure everyone knows Wimpy Kroonvaal is the worst place to stop for food.
I would like to express concern with the local Wimpy at the Crossing Shopping Complex in Mafikeng. I eat my lunch there every day until to day when i was told that I can't order the food that i normally eat.
The Manager thereof was rude and could not explain why i can't order the type of food and never cared to listen to my request. I always thought that Wimpy's service was the best but what i saw today was the something else.
Maybe it's because I am Black and the owner is white.
Went to the Wimpy at the new SARS office/Pick and Pay centre in Alberton. Order some drinks and food. 00 for a 340ml Sprite Zero. Spoke to the managers and are told that they can not do anything about it as they get the prices from head office and that i have to order from the soda fountain next time. 99.
Now i would like Wimpy to explain to me how do they get to a price about 2 times more than Pick and Pay. ABI, so there is not extra costs to deliver then, so why the huge profit margin?.
I did report this to a facebook page and asked people to share this bad ripping off service by Wimpy. You need to revise your prices.
First we waited a very long time for our barone milkshakes that they could not prepare due to a problem with the cream, when we eventually received it it was more milk than a actual shake. We placed our order which was a mixed grill (eggs scrambled, steak medium), 2 calamari and chips and a honey and mustard chicken salad, when the food arrived there was a calamari salad, honey and mustard chicken salad and a mixed grill we send back the calamari salad as we did not order that.
The mixed grill had a piece of meat I am not sure what it was, a dried out patty and raw scrambled egg, the waiter came to say we have to wait for the calamari and chips as there is no chips. When we complained about the eggs the waiter looked at us as if we were crazy to complain. We said she should leave the food…
Today at Wimpy Middelburg at the mall mpumalanga, I had lunch! The restaurant was not full! There was no one at the door to seat us, a party of 4! We sat down at a table, which first of all was so unstable that everything moved on it, and I noticed the people next to us also had trouble with their table! We ordered our food and waited about 15 min for our drinks and then more than 40 min for our food! A kiddies meal of fish fingers, which was fine a kiddied breakfast of which the bacon and sausage was burnt.
A chicken burger and a cheese burger of which the buns was so stale, it was dry and horrible! The people were all complaining! We were in a hurry so we just left half of it and payed for it! At the till more people complained to the cashier! We asked for the manager, but after 10 min…
I often shop at the Mall. The service is getting worse. Nobody to greet you at the entrance. If you seat yourself you wait forever for service. Staff chatting in the kitchen. Today was the third time I walked out of the Wimpy because of NO service.
I love to eat / drink coffee at the Wimpy but I think I will skip Wimpy Westwood Mall!
I have been a happy Wimpy customer for many years until this morning. I always have my breakfast meetings at any Wimpy nearby as I travel quite a bit and prefer your breakfast and service to other restaurants. This morning I had an early morning meeting in Durban North and decided to pop in at the Wimpy in Game City for breakfast.
It was my first experience at that branch/franchise and I must say that it was beyond unpleasant. I ordered the breakfast special on display (2 eggs, 3 hash browns, a tomato slice, cheese griller, brown toast and a cup of rooibos with lemon) for R35.00. Before I had completed placing my order another meal caught my eye but the waitress helping me said "make up your mind and decide what you want to eat", and i told her that it was fine and I would stick to my…
On route home, Wimpy at Engen outside Bloemfontein towards JHB. Waited 20 min for a coffee and hot chocolate. Workers stood around not helping. Seems layout was not effective as staff walked up and down. After complaining to staff, I received a coffee and cold hot chocolate. Staff unfriendly!!
Entered the shop. Waited for about 10 minutes. The waiters were just passing. I called one and asked what must I do in order to order. she told me to do whatever I want to do. She never came and was helped by another one!
Hi, just to bring to your attention - Recently, the Wimpy coffee is not up to standard, at one time it used to be the best tasting and the creamiest coffee ever, but recently the standard has dropped, the coffee tastes terrible, so strong and bitter. We have been to a number of your stores, ie Gateway, Pavillion, Westwood, La-Lucia. Please look into this and bring back the original great tasting coffee.
The quality of Wimpy's coffee Is very disappointing. I have tried a few of your branches, most recent your Graaff Reinet branch on our way back to Pretoria this morning. I paid R88 for 4 coffees and we all could not finish it.
It tasted terrible, very weak. What has happened? With this poor service, you are going to loose a lot of your long standing customers. In the future, I am going to support Mugg & Bean where I always get great quality.
We travelled to the Wilderness on the N2, stopped at the 1st Wimpy on route for breakfast. The breakfast was okay, not fabulous. Used the toilet and to my disgust, it was so filthy it wasn't fit for a dog.
We went to another Wimpy whilst on vacation in the wilderness on route to George on the N2. Waited for 40 minutes for our waffle and when we received the waffle was raw, ordered something else and waited another 30 minutes, keeping in mind that there was no more than 8 people all in all in the wimpy.
Used the toilet inside the wimpy and once again the toilet was so filthy, disgusting, it surprises me (the lack of hygiene) in most of the Wimpy's is questionable. I use to be a huge Wimpy fan, not anymore. Will not be supporting the Wimpy along with tons of people I know
Long wait for a waffle and the waffle was raw, the manager said they will make another, waited again for a while, don't know why we waited so long cos the wimpy was empty, if there were 5 people that was alot, she came back saying that the waffle remade was no better and that there was probably something wrong with the mixture.
We ordered chicken wings instead, well, the wings were not grilled probably tasted like boiled chucked, horrible. I used the toilet at the same place and to my disgrace, the toilet wad filthy, unfit for a dog, it amazes me that the staff are doing absolutely nothing, no customers to serve and
yet nobody checks up the toilets, how is a woman expected to use a toilet in that state, without getting some sort of a decease from that dump they call a toilet. Stopped at…
There is a staff member with an attitude problem which we have encountered for the second time. We were there on the 10/04/2015 at 15h01. We have spoken to the manager who is aware of our complaint. We have reason to believe that she will not take any action against the aforesaid staff member.
The staff member did not want to give us her name and she is described as a big sized african female who was serving at the counter at the entrance. I would appreciate feedback on this matter
Have you changed the blend of coffee? I used to really enjoy a cup from the Wimpy nearest my house but now it tastes awful and I wish you would go back to how it was before. If it's not broke then don't fix it I always say.
I called wimpy Carlton centre at about 09h45 this morning to order breakfast, my order was taken by a lady names Segametsi, I waited for my order for over an hour and after numerous calls she then advised they are busy and its month end next time they will ask for us to come collect our own orders.
all well, when the order arrived firstly it was wrng: I requested white bread I was given brown, the food was so cold but that doesn't come close to the Mushrooms I received, they were in such a filthy package no one actually wanted to even taste them, the packaging was greasy and had blackish dirts this is a transparent containe but it was actually cream white due to the dirt!
I then called the manager and asked for my money back and first off he had such appalling attitude, I overhead him…
We went in to have a bite to eat at the Wimpy at the Engen garage on the R21 (the one going from Pretoria to Kempton). The manger took us to take a seat. The table was extremely dirty and when I asked her to clean it, she asked me, very supprised, that is the table not clean? (dirty papers and tomato sauce all over the table????). We then ordered a Bar One Up-size milkshake and my fiance ordered chocolate brownies as well. Then the milkshake and brownies came and the milkshake was small and watery. The brownies were sour? On the food order the manager did not even know the menu (after I ordered a Bacon and Cheese burger - she told me she needs to check the menu first due to customers not ordering that so much!!!!)
On asking the waiter regarding how long the manager has been there, the…