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Windows

2.0
61 complaints

Address

One Microsoft Way, Redmond, WA, 98052-6399

Complaints

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Betty Tanner

Feb 12, 2019
0

This del computer is the worse computer I ever saw I hate it and it should never be sold for the $ I paid for it first no Microsoft office, next all the POP ups and the ads never saw so much PLUS some garbage says buy I am not buying anything fixing to get a HP they do not a have this junk next the start up menu all that junk when finally desk top comes up can't find a way to put something in it so

don't have to look every where for it and no file edit & ect on top next can not put some things on desk top call to ask a simple ?? and want to take control no way with some one you do not k now just tell me where to look NEXY those stupid pictures when turn computer on why do you need these you DON'T a nuisance this window 10 is awful especially when had 1 for so

many years a lot of programs…

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Benjamin Gervais

Dec 26, 2018
0

I have to vent about this issue on a website that seems to welcome consumer feedback, because of course Microsoft themselves have no time to waste actually listening to their customers. I figured there's no real point using the forums or any official form of communication, because let's face it, they don't care about what people have to say. In terms of big corporations, Microsoft has, after all, astoundingly, and consistently, remained one of the worst throughout the years.

Now, the issue itself: Windows Update. This honestly wasn't such a big deal a few years, or even a few months, ago. I certainly can't remember having this difficult of a time on Windows 7. But nowadays, it seems every three days or so (sometimes it's less than that, sometimes it's one day after the other), Windows…

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Bridget Patterson

Apr 14, 2018
0

After the last update my solitaire collection disappeared, prior to that my magic puzzles also went. Why has that happened?

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Richard Lloyd

Sep 12, 2016
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After 1 yr anniversary update on Windows 10 my Logitech cam stopped launching. Here are my latest case number 1353623013. After the tech contacted me he told me in about half an hour he was going off shift and would contact me the next day.

that was on Sept 9th and I have not heard back. I also tried to have Logitech come up with a solution and they say Microsoft needs an update on their files. because of the Anniversary update. I am caught in the middle and this is very poor customer services when you have customers wait for your agents and they never get back with you.

I cannot even go back to the previous build now because of the time elapse. Just send me a new installation disk for Windows 10 home plus with key and I will redo everything myself and be able to start over with this…

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Roger Slater

Aug 24, 2016
0

I have owned my computer for years with Windows 7 on it and I liked it just fine. Then, those idiots at Microsoft started sending me these free offers to upgrade to Windows 10. I am not interested. I turned it down multiple times.

Then, one morning, I woke up to find that windows 10 had been downloaded onto my computer without my consent. Over the next week the computer performed more and more poorly and, finally, at the end of the week it would not work at all.

I asked some of my coworkers to look at it for me but no one could make it work (I work in Afghanistan). I spent $52 to send it to my home office in Guam where they told me that there was nothing that could be done - my computer is now nothing more than a boat anchor.

So, I ordered a used older computer on eBay that still has…

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Dave Dunglinson

Aug 15, 2016
0

Whilst I understand, from Microsoft's point of view, that automatic update downloads may be preferred, it is however infuriating when the process causes my PC to slow down to the point I have to stop work for an hour or so to preserve my sanity. What possible justification can there be for not allowing users to schedule downloads and installation at a time of their choosing? Microsoft's idea of idle time does not coincide with mine.

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Jack Wilson

Aug 6, 2016
0

I want to burn a copy of a cd using Windows 10 but you only allow it with XP 32bit. I am fed up with Windows 10 and wish I had never accepting the "so called" upgrade. How can I make a copy?

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Lynne Maclachlan

Aug 2, 2016
0

Since switching to Microsoft 10, I find the games experience has been terrible. The games either stop in the middle of the game or they cut off entirely switching me back to the desktop. As a senior, I enjoy playing these games as they keep my mind active.

However, I now find that I end up turning the computer off. Is there a way to fix this problem? I would certainly appreciate it. Thank you for any help.

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Cindy Clay

Aug 1, 2016
0

I kept getting a message telling me there was a upgrade for my phone every day for a month, so I finally clicked for the upgrade to proceed. After doing this it gave me an email address without giving me my password.

Now when I try to download a game or an apt it ask for my password which I can not provide because I don't know what it is because I didn't ask for a new email address or password. I tried on line four times and could not get a password so I called trying to get it and got transferred from one person to another about four time which wad upsetting and got aggravated and hung up.

All I want is a password for the new email address that you gave with the new update because if not your windows is not worth much to me. If I can't use my phone for what I want.

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Sue Dillard

Jul 31, 2016
0

Downloaded Windows 10. Got to a place given a choice of "install now" or "enter date to install". Install date was today, 8/31/2016. Had computer turned on as had been instructed. Got an email from Microsoft customer service that install was about to begin and gave minutes and ticking seconds until installation.

Employee said computer may turn off from time to time but for me not to touch anything and they would send me a contact message when the installation was completed. All I have received is several messages stating upgrades were found but failed. Last message stated the " FREE installation of Windows 10 is over". It is a good thing this was supposed to be Free. So far, it has not cost me anything but a great deal of my time and a greater deal of frustration.

If I had paid for this…

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Magali Ramage

Jul 20, 2016
0

Windows 10 is a scam. I have nothing but issues. I spend half my time looking for fixes. I used to enjoy using my computer. Now I hate it because of windows 10. How do Microsoft bring out a product that we pay for that is an inferior product!

I can't even open a file in file explorer! All I get is Not responding. What a joke.

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Lex Shennan

Jul 18, 2016
0

Three times now I have been working on a Word 10 file and haven't had a chance to manually save the document, when windows ten has installed updates and I have lost days worth of work because it didn't autosave before installing updates. I didn't want to update to windows ten in the first place and know it is deleting files for me.

This has already impacted my job performance due to not being able to produce work that I have already done yet gets deleted or lost. I have searched everywhere on my computer for where these files may have been backed up and have found nothing.

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Arlene Branc

Jul 15, 2016
0

On July 14th Microsoft had installed some updates, I had several games already on my computer that worked fine and now they will not open in full screen, I have gone in the options to be sure the full screen box is checked but my games still will not comply.

I have noticed every time Microsoft does an upgrade on one thing it prevents something else from working, and it is very annoying. I am reluctant to have a tech remote in on to my computer because they only make it worst downloading malware and garbage.

Just inform me as to how I can get my game to work with what ever Microsoft installed on my computer.

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Beverley reynolds

Jul 11, 2016
0

I downloaded Windows 10 and I hate it. Why call it an update when it actually wipes away all the good stuff. d. no games cannot shut it down properly. You do not mention any of these things when you keep advertising it but clearly they are a problem as it is plastered all over google.

I am disgusted that you can do this to your customers - you have caused me no end of stress and time wasted. Don't do it again - I don't want to be plagued by messages saying update to windows 10 when it is rubbish.

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Kenneth E. Biggs

Jul 11, 2016
0

When I upgraded to windows 10 it dropped my tree spider solitaire card game. When I try to reload the free version it goes to a version that charges a fee. Typical ripoff from Microsoft.

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John Taylor

Jul 9, 2016
0

Bought a Dell laptop with a pre installed version of Windows 10. 3 weeks later the software will not allow me to access printer/scanner. than tells me the printer is off or is offline. ) they sent me a replacement printer the next day.

reinstalled software and the problem still persists. Called Microsoft tech. support and they want $100 to perform advanced troubleshooting! I guess I need to return this computer, losing all the data saved on it and buy an Apple. I need help with a brand new computer and Microsoft charges 100 dollars for that. Very poor customer service.

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Paula

Jul 8, 2016
0

Windows 10 has been trying to download for quit sometime now. I keep refusing it. Now when I get on MSN or facebook my laptop freezes up. I can't x out or anything. Keep getting windows has a problem and needs to restart.

This is more then 5 times when I am on the computer. I thought it was from something else but then it dawned on me it's Windows and Microsoft doing this. How can I make it stop so I can do my work and relax on my computer?

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Scott Leibold

Jul 7, 2016
0

Working on my HP PC running Windows 7 and popup came up offering the free upgrade to windows 10. Attempted to close it but it automatically started and completed the upgrade with no option to decline the upgrade. Disabled some applications and made others not operational.

Found info on how to go back to Windows 7 but I was away for a month and the ability was lost. 99.

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Maureen Goede

Jul 6, 2016
0

I have received two calls from this number 1-949-009-0302 and they tell me that my microsoft windows products have been tampered with or hacked or whatever and that I should contact them immediately. There is no such number and I do not call them, but, I think you would like to know what is going on just in case you can trace it. Thanks and I do like your product but this is the only way I know to get in touch.

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peter goode

Jul 4, 2016
0

I had notices on my computer to update to windows 10 witch I cancelled. It has now done that, presumably by you. I have had to change my email address as well and I am not at all happy. I know it can be rectified with a charge but don't see why I should be paying for something that is down to you.

Would you please put this matter right or I will be looking at this further.

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graham thompson

Jun 18, 2016
0

MSFT "hacked" my computer, installing windows 10 without my knowledge or consent. A call to your tech support resulted in being on hold for 1/2 hour or more then being transferred to someone that could help. I was disconnected. Somehow I managed to get rid of this program.

Now you've done something else to my computer with one of your automatic "updates" (more hacking). It has changed my screen, e-mail function. Now my inbox reads I have 25 unread e-mails when in fact I have 7. Exactly what right does the Microsoft corporate office with my computer?

We're done as a customer.

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GP Young

Jun 16, 2016
0

I bought a new computer earlier this year and was advised not to use Windows 10. I have been constantly bombarded with requests to' Upgrade to Windows 10' all of which I 'delayed' ( since I was not given the option to cancel).

A few days ago I found that my machine had been turned on remotely and Windows 10 had been installed. I asked for it to be uninstalled and it reverted to Windows 7.

However, it has wiped off my' Office' app and I am unable to restore it. Since I use my computer only for writing documents it effectively useless to me! It seems that all my security systems can not stop Microsoft from hijacking my computer! Naturally I am furious.

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paul scherig

Jun 15, 2016
0

Microsoft upgraded me to version 10 without my ok. I called to have them put old version and they lost my email. I have legal documents there. They haven't restored outlook which was on there before. I need my email and my legal documents.

They put me on hold and never came back.

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Sharon

Jun 9, 2016
0

Was on the internet doing patient contacts, went to the sand box, and came back to Microsoft hijacking my laptop to install Windows 10, they had no decline/opt out button, had disabled the keyboard and this went on for hours bringing my sick day to a screeching halt. Thank God, I found the decline button on the customer agreement form which then allowed me to opt out of Windows 10, but then it took hours to restore my previous software and then had to reconnect to the wifi.

Thanks for wasting my whole day Microsoft, you're no better than Malware. I'm switching to Linux. Say goodbye to a 30+ year customer.

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Karen Pullin

Jun 2, 2016
0

I woke up this morning and my computer said welcome to windows 10. I knew at that point that I would have a horrible day since my computer was not compatible with it, that is why I never downloaded it myself. I called Microsoft at 8:00am this morning and talked to Santos and he tried a bunch of stuff and then said that he needed to repair my files. That took until about noon. He disconnected the chat session, I let the repair run and when it was finished I waited on hold for another hour and called and talked to another gentleman and he tried a couple of thing and sent me to level 2 support who proceeded to fix it as well - he did a malware scan and an adware scan and then told me that my computer was not compatible with windows 10 duh, I already knew that.

He said that I would have to…

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Frank G Vit

Jun 2, 2016
0

My Internet Explorer was removed when I even declined Windows 10. A friend was trying to use a DVD with my computer for me. showing me how and must have hit the update of Toshiba. I declined it twice and it would not let me out of the program.

None of my files are found for several favorites. I did not want Windows 10. I want my internet explorer back with all my information and bar across the top. Please contact me asap.

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Glenn

May 31, 2016
0

A windows "upgrade" scam by Microsoft appeared on my screen demanding that I either schedule windows 10 "now or later". There was no other way to remove the scam than to schedule it so could be removed from my screen.

I tried to schedule it as far in advance as it would allow but that was only about five days. I called Microsoft to cancel this schedule and after spending hours online with their operator, I thought she was able to cancel it.

However, days after when I turned on my computer it was downloading windows 10. So trying to avoid corruption I left it continue. Of course as I suspected, it totally messed up my computer and now I am forced to buy a new computer.

I have spent an unbelievable number of hours and aggravation with this problem. I am looking at Apple and will avoid all…

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Glenn

May 31, 2016
0

A windows "upgrade" scam appeared on my screen demanding that I either schedule windows 10 "now or later". There was no other way to remove the scam by MICROSOFT than to schedule it so it could be removed from my screen. I tried to schedule it as far in advance as it would allow but only was about five days. I called Microsoft to cancel this schedule and after spending hours on line with one of their operators going on my computer, I thought she was able to fix it.

However, days after when I turned on my computer it was downloading windows 10. So to avoid corruption I left it continue. Of course as I suspected, it totally messed up my computer and now I am forced to buy a new computer. I have spend an unbelievable number of hours and aggravation with this problem. I will avoid ever using…

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Mary Rynard

May 25, 2016
0

My computer automatically downloaded Windows 10 although I did not expect it to when the pop up window came up & I hit the X. I have just read various articles online in regards to this issue & I see that Microsoft has inadvertently configured the X button to automatically download Windows 10 onto unsuspecting users.

This is not acceptable especially from a highly respected company such as Microsoft! They are trying to shove this program down our throats & it is totally unnecessary. Due to the download I was unable to work (I work from home) & I am demanding to receive renumeration from Microsoft for my lost time. unacceptable!

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Teresa

May 2, 2016
0

I can not log into my own computer after downloading Windows 10. And now Microsoft goes overseas support hung up the phone, because they couldn't help. If this is customer service, then Microsoft has re written the dictionary. On a scale of 1 to 5, I give them 0.

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Amanda

Apr 6, 2016
0

I have had a Nokia Lumia for 2 years now. My phone never updates my apps automatically, even when I click on them and try to update, as seen in the photo. My phone also hangs up on me, when I'm on the phone with someone I or out of the state, it will just hang up whenever, its so annoying I will definitely not be buying another Window product.

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Vicki White

Apr 2, 2016
0

I had a Microsoft windows pop up recommending that I upgrade to windows 10 from windows 7. I did do that and I will now have to have my computer worked on to fix the problems that it caused.

First of all it deleted almost everything on my desk top. My computer does not shut off and stay off like it should. There are so many things that it does that it did not use to do that it is crazy.

Windows 10 is NOT easier to use. In fact, I have way more issues with getting things to run than I ever did before. I am so angry with the fact that most of my desk top was deleted. I will not upgrade my computer again.

I will not recommend it to anyone. In fact, I already told another person about what had happen and she was thinking about upgrading until she found out about my experience.

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Sara Grinblat

Mar 17, 2016
0

I am 73 years old. I am using computer every day. I did work on my computer all the time using Windows 7. Month before a got on my screen letter with question :" Do you like to have Windows 10 on your computer?

" I voided this letter all the time because I supposed that I will need to have pay for this system but after that may be in two weeks after I got another letter on my screen::" You have to upgrade your Windows. I wanted to void this letter and couldn't.

It was more and more times again. They insisted and made me to upgrades. Right now I have on my computer a lot of programs that I don't need. My printer is not working after this. I ask on Microsoft technical support.

They refuse to help me because I don't have money to pay for their service. I even can't find my computer Control…

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allan thomas

Jan 18, 2016
0

Windows 10 Complaint: On August 20th I attempted to download and install windows 10. I didn't have any success so I contacted the Microsoft Support for help. A tech support guy checked my pc signed in etc then attempted to download and install win 10. He then signed out told me to do a shut down and try again. This didn't work came up with same problem. Contacted support again but couldn't get the same tech person. Another etch person did the same thing signed into my pc etc and tried to install win 10 at least 3 times, but it didnt work.

I was then told for help I would have to pay $120 for dedicated tech support, which I agreed to as this problem was beyond my capabilities. Tech support person then passed me onto another department. When this didn't work I asked for the $120 to be…

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Peter Windrush

Jan 15, 2016
0

For approximately 4 weeks I have been dealing with a windows 10 pop up offer to upgrade to this Microsoft 10 platform. To say that this is annoying would be to understate the situation significantly. I do not currently want a windows 10 upgrade.

Further more I did not give Microsoft my permission to usurp my personal time to spend even one microsecond dealing with this unwelcome pop-up every time I sign on to my computer. If I have inadvertently signed a doc. giving you free reign to do this kind of thing I do at this time wish to retract it.

This heavy handed "giveaway" is in very poor taste and I for one am very disappointed in your business practices pertaining to this matter.

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John Ladwig

Jan 1, 2016
0

I constantly have my task bar windows options "lock up" a i need to reboot a few times a day to get them working. I did not have this problem with Windows 8. Or my initial upgrade to Windows 10.

It is very upsetting to me and have tried my things to correct the problem. Is there a problem with the current Window 10 software I have? I have check some of the on-line forms and others are having the same issues.

Is there a fix in the near future. Currently, I "hate Windows 10".

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Cass C

Dec 30, 2015
0

Absolutely sick of forced Windows 10 updates. I've had to disable automatic updates and do research on patches before I install because I just don't trust Microsoft anymore. My computer works fine. It doesn't need an "upgrade" that'll screw with my setup and sell off my personal info to the highest bidder.

I like things the way they are and have no plans to update for the future. If anything, I'll probably just be switching to Linux if this crap keeps up.

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Colin Walton

Dec 21, 2015
0

Windows 10 is taking up so much of my time. When I shut down my computer I never know how long it will take to start again with all the updates. I do not want to login to windows as there is only me.

I have got rid (netplwiz) of it but after the last update I cannot get rid of it altogether any more. I can get rid of login at startup but then if I leave the computer I need to login later.

It is pestering me about startup pictures and Cortana and will not default to google search. This is just a waste of my time. When I ask for help I have to trawl through internet trash about replacement glazing and windows 8.

You guys have jobs for life and have been playing around for over 6 months now.

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Viv Frigot

Dec 19, 2015
0

not anymore! I just want to be able to watch films without having to pay for something that worked just fine before "upgrading". No wonder Windows 10 is free. Although, given your customer service record, it's hardly surprising, you can't charge people for this software and expect happy customers.

Sort it out, why can't media player player DVDs anymore. Is film not media?

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Mr. Rockie Bates

Dec 18, 2015
0

I had to completely restore windows 10. Because, my Microsoft Store, would not even work. But now, that I finally got windows 10 restored. I can even download any thing. Because, every I try to download. It says it is pending.

Which, I absolutely do not get, because, I went on Microsoft and checked, to see if I was using the right email address and password and I absolutely did not have any problems getting on. Plus, when, I was restoring windows 10.

It came up and asked me what my phone number was, so I absolutely could not fill it out. Because, I absolutely do not have a cell phone any more. So, how in the hell can I fix this problem.

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dorris arnold

Dec 14, 2015
0

Since upgrading to 10, the updates lock up at 45, 85, & 99%. The last update successfully downloaded and installed was on 10/25/15. Since then all updates have failed to install according to the update records. I have the updates waiting to install since 10/25/15.

This has been a problem since upgrading to 10. I'm not happy with this product at all. I really need help as I'm not the sharpest tack in the box with computers. I am using a H/P laptop Pavilion g6 which is 3 years old.

Please advise to my Email address and also to my husband's computer.

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Manford

Dec 14, 2015
0

Why should I have to be computer programmer to change my home page to internet explorer come on guys lets make it easier it took me 3 days just to find the tools icon. Cortana is useless it just sends u to stupid forums that's no help at all other than letting you see all the people having the same problems.

You guys need to stupid it up for people that don't know a thing about computers at least put the control panel in the start window for us that should be easy enough! Cortana acts like it doesn't even know what it is.

it just sends u to web sites, let it find things on your computer.

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Bobby D

Dec 11, 2015
0

Make no mistake how much I despise YES despise Microsoft 10. I use my computer in a limited way BUT I depend upon it in my job. You have made my 'computer' life now so complicated by your incessant badgering to 'so called' UPGRADE to Microsoft 10.

The program is horrible, non user friendly and I despise Microsoft for forcing it on me.

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kathy price

Dec 11, 2015
0

I installed lightroom cc 2015 and photoshop cc 2015. I am unable to make a slide show because when I updated my computer from windows 7 to windows 10 they didn't update my driver to my graphics card. This is twice I have sent this didn't receive no link to my email.

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Joe Pronack

Dec 10, 2015
0

Bought new computer with windows 10. Windows would not open, took 2 days to get help and get it to work. Set up computer to sign in using a pin. That lasted for 2 days and now computer is asking for password?

What happened with this pile of junk? Had to spend about 2 hours on another computer to change password which I had forgotten since I use a pin. If I did not have another computer to set up new password, the new computer would have been useless.

So my rating for windows 10 is it is the usual pile of junk. Sorry I bought a new computer with windows 10. If I ever buy a new computer again it will not have Microsoft system it will be Apple a quality company.

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margaret athanasia

Dec 9, 2015
0

Last Thursday, Dec 4th, my order of ink was delivered. Just prior to that date you automatically updated my computer to Windows 10. Since then I have had nothing but problems. No apps were working and I only have a few.

In Word I could not navigate, delete a sentence or anything else! My files were gone! AND when I tried to print (Dell v525w printer)that did not work and when it did it printed some 80 pages of computer speak schematics.

This computer and printer is not even two years old. 00. Since then I have had to call them several times! This is just not right. I am a senior citizen on a very limited income. Now I am told that the inks are low.

I am extremely frustrated and now I have to order more ink. What else can I say? I just want to cry.

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vivek pawar

Nov 28, 2015
0

1 and due to technical problem it forced me to format. After reinstalling windows 10 from CD I am still having problems with it. Some apps like food and drink, health and fitness, sports and travel are missing. This is such a joke from MSFT corporate, and I hope my complaint reaches them!

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Steve Summa

Oct 26, 2015
0

Why is IE 11 so unstable with Win 8.1? Why do you barrage your clients with upgrade requests to 8.1 from 8.0. I never wanted this crap and accidentally hit yes when you threw up a dialog box while I was typing a message. I have no doubt my problems have been because I am now on 8.1 and MSFT did not bother to properly test IE with 8.1.

And please don not say go to Win 10. I have learned from decades of experience with MSFT you never go on a new OS until at least 2 years after its release. But what is most annoying is your not so subtle efforts to renege on your fully paid licenses for client applications like Outlook and Office. I know you want me to pay you money every year instead of using the perfectly good perpetual licenses I bought from MSFT. But it is truly ridiculous when MSFT…

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Judith Inanchy

Sep 28, 2015
0

I was using Word 7 and was content. Then daily, a notification to upgrade to Word 10 was posted on my computer, a real harassment But since Microsoft "guaranteed" that if I don't like W10, within 30 days I can return to W7. why worry. So I made the bad move, but soon was convinced that Window 7 suited my needs better. No problem, I thought, back to 7 then. Unfortunately, Microsoft's technical department is not wort a dime. The woman who took my call, assured me that that is not a problem, she will do it in no time.

Three hours later, I could not even turn on my computer and keep it turned on. There was nothing left on the computer that worked. I called a professional, who told me that the technical help emptied all my program files and transferred them to her own hard drive and was in the…

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Verne Wolfe

Sep 19, 2015
0

I upgraded my windows 8.1 to windows 10, since I already had a copy of Minecraft 8.1 edition on my computer I was supposed to get a free copy of Windows 10 Minecraft beta edition, all I had to do is enter a redeem code to download it. When I tried, it said that I already used the code, which I didn't. After trying to figure it out for a couple of hours I decided to go to the App. store and purchase it for $9.99. After I downloaded it my grandson went to play it and it said we weren't connected to the internet, when we most certainly were so he was unable to use it.

I contacted game chat support where she took remote access of my computer but was unable to figure it out. She told me to contact game support by phone and talk to someone there, so I did. He also went through what the last…

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