Windstream

I got my Windstream service in September 2018. The first week was a nightmare. I had to call customer support three times and finally I got someone to assist me instead of ignoring my problems. I thanked her Supervisor for her great service. My T. V. Service “freezes”.

I will be watching a program and then the screen will show that the connection has been lost. Several service men have been to check the problem. They have replaced the box, the modem, checked the connections and replaced the card on the outside of the house.

I am still having the same issue. I called 12/15 to report the same problem and was told another service appointment could not be scheduled because of an outage in my area. I was not happy but I called back on 12/17 and again was told no service appointment could be…

5meg, but I'm paying for 24meg. I work from home and use a company IP phone and the speeds are so slow, the phone connection keeps going in and out of Service. The same thing happens when using WIFI calling on Iphones.

When we first upgraded to 24meg DSL, we were getting 20 to 24meg and didn't have any problems for a few 2 to 3 years. the speed test I attached is at 6:00pm. I can no longer get the upload speed above 1meg.

I've called in to Windstream several times, but get the same response ( someone will reach out to you soon to schedule a tech visit). I was suppose to get a call back today about a schedule, but that didn't happen.

I want continue to pay $100 a month for this level of service. Either someone takes the time to look into this issue and give me the speeds I'm paying for,…

Since January this year, I've had to put up with the needlessly complex and troublesome Windstream Webmail IMAP platform. An unsatisfactory substitute for the simple, straightforward PoP platform it replaced, Windstream Webmail continues to present problems on a daily basis. Some of these are admittedly minor, but they're a constant annoyance.

Multiple login attempts are required frequently.

After login, the mail folder list routinely doesn't appear unless the screen is refreshed.

Opening mail, moving mail to folders, and deleting mail is often slow or very slow, with the following message appearing regularly - "The server or network is slow to respond. To cancel request, press Cancel Request". Who's the 'genius' responsible for the phrase, "To cancel request, press Cancel Request"?…

The customer service numbers is busy 24/7. The cost has risen dramatically. I filed with FCC and Windstream sent them and me a letter saying they know they have problems yet did nothing to resolve. 00 a month. 00 for their profit surely not for my service.

Applied for internet service on order C22104 with a due date of 12/5/18. We applied around the 1st or 2nd of November. We have since requested service much sooner with a requested date of 12/9/18, but we have not received a firm commitment for ant date other than the 12/5/18 date.

Our service is located at 125 Sunflower Lane,Flinton,pa 16640 and phone number is 814--6873126. We would like to have a firm commitment date for this work to be completed,and waiting 30 days for service is a bit too much. Any assistance and answere woud be very helpful.

Thank you for looking into this matter.

I have had trouble with my phone service going on three months now. m. I have called and talked with Supervisor, tech. and other operators. I have oreded several , several tickets, But all i get is the run around , I am tied of paying for service I do not get.

I have stayed with them becuse the Rural area I live in . But they truly do not care about thier customers. You are talked to like you are stupid . -606-336-3795

Less that one star, way less.

My number at service is 803-359-2828.

My cell phone is 803-447-5291.

I left a long message about my problems, and you system crashed just like the rest of your service.

Call me Monday

I discontinued my service with windstream last month, I was told after we were finished our business there would be no additional charges unless my modem was not return within the allowable 30 days after the envelope they sent me. 96, my usual monthly charge. much to my disappointment.

so I called your customer service she told me I went a day into the billing cycle winch I believe she is wrong because the other costumer service lady checked everything before we ended the conversation because this is exactly what I thought would happen and was trying to prevent.

I have had a long history with windstream and I have always paid my bill, (even when I didn't have service for 8 months, I still paid, and now I feel so angry after my conversation with…

Since July 12, I have been trying to get my phone hook up using my same phone number Here is a list of my phone calls: 7/13 Anita-did get port verification and told it should take 3-4 days 7/16 Anita -Left message and did not return my call 7/16 Ten minute wait-had to hang up 7/16 Pam-Will check into it 7/17 Anna-will be done by tomorrow 7/18 Angela Will be done today (8 A.M.) 7/18 Simon Will be done by the 20th (4 P.M.) In the mean time I am paying both Spectrum and Direct T. V.

I was told they would be out July 3rd and would call. Why can't your repair people call to set up a time that I can be at home?

no phone service since June 3 2018. no one at Windstream.net will help us. please pass this on to someone who can help.

We have had multiple issues with our phone service. We've been customers since 2009. Service used to be great but this year it has been very bad. We are searching for a new provider.

I am about ready to call the PUCO. My Outlook 2007 email will not go out. It will come in. I have called and they tell me they are upgrading after trying to fix it and I will just have to wait.

I am tired of waiting. I pay my bill each month for service. Sunday I could not make a long distance call, I would dial the number and the phone did nothing. I do not want to talk to someone when I call for help that I cannot understand.

I have been a Windstream customer for many years but I am about to not longer be one!

why dont you fix my phone and internet ihave heart problems and it has been a week andno one has showed up you are the worst service i have ever had

Been with windstream for 30 years. This year my motem keeps going out If I call them they re set it ( proof athey can control it) Now I re set it my self. 95. A month They won't sell me a new one or give me one I am starting to wonder -- are they shutting it down so they get more $ or month ?

Sort of looks that way Guess what Windstream u aren't the only company out there May be saying u loose. Bye bye

We have been trying to get Windstream to tell us if they can run internet into an industrial site for three weeks.

First they did not know how to read a map even with Gps coordinates. We finally got some one to come to location who said he could not make a decision if it could be run about 250 feet.. We have now been thee weeks and counting.

They have been told we were not putting a building on that site if we could not get internet. They are oblivious..... and forget Windstream... Thats how bad it is....

I have been with Windstream for 3years so I give them a call about my bill could I make some type of arrangement on them every time I ask them they are like no we can't make any arrangements on the bill come on everybody has a bump and need help sometimes this is the worst phone company I have ever been with I hate Windstream.

Poor DSL service & poor corporate customer service. I own an internet business which subscribes to 12mg DSL with a static IP address through Windstream. About 2 months ago my static IP address encountered a problem which resulted in "no internet connection".

To report the problem - one must first call into report the problem, the Repair representative then goes through their normal check the modem process, they can't find a problem since it is a static IP address. They refer the problem to their Level 2 tech, who still cannot identify the problem.

Luckily I am a former telephony employee and personally know some of the local technicians. The local technician then calls the Level 2 tech, explains that we have a static IP address and to please check the CO equipment to see if it is working…

I've been a Windstream customer for the last 11 years and never gotten the speeds I paid for. I pay for 10mbps and get 1 to 2mbps. There customer service is horrible and promise more than they can deliver. I was told, I was getting 10mbps unlimited access not even close.

On 10/24/16 Their contracted tree trimmers did something to my lines, I have A 81 year old father , no phone service and they could care less if he should need 911. The 2nd person Jaron, lied to get me off phone, someone would be out.

Then automated machine called confirmed appointment for next day, not that day. Called back 3rd person Johnathan very nice very sympathetic emailed his supervisor to call me it is now 2 days later and still have not received their call.

After a couple hours called back 4th person Christopher Very Rude, ask for his supervisor when Jeff got on the phone and informed me Christopher is not a rude person, also informed me no one was going to call me back that night nor fix my phone. Then informs me no one will be here till 10/27/16 when I told him automated…

Lighting knocked out my router yesterday. Windstream said it would be about 5 days before a serviceman could come. Decided to take computer to Best Buy to see if the Ethernet connection was good. Technician checked it and said it was bad. He said if I purchased the Geek Squad warranty that they would repair the computer to original condition. I told him the CCA was probably bad but he assured me it would be changed if it was bad. I purchased the 2 year warranty for $281.10.

They called the next day and said the computer was repaired. I went to pick it up and they had a sheet listing of the things they done to it. The last item said that the Ethernet connection wasn’t working because the drivers weren’t compatible with Microsoft Windows 10. I have been using Windows 10 since around July so…