Windstream

I pay my bill on time every month. I'm supposed to have high speed internet. Yea, thats a joke! Every month at least 2 or 3 times my internet will stop working. So I call support services. They're no help.

Tells me to unplug and plug the modem like I haven't tried that already. Then tell me they can't establish a connection and will have to dispatch a tech. Tech comes out and does nothing in the house but look at the box.

Looks at the wires outside and tells me its fixed now. It lasts a couple weeks and I have to repeat the process. I pay 90 bucks for the most crappy service ever! Why not change providers you ask? Because they're the only ones who service my area so with alot of business you'd think they would get their crap together. Do better Windstream!! this makes no sense!

And I'm…

Asked for billing changes, service turned off 3 weeks. No on speaks or understands English. Worst company ever!

I have been having a problem with my internet going off for about 3 months straight and every time I call customer service they are rude and unprofessional my problem doesn't get resolved for 5 or 6 days I have to wait everytime I made a complaint I always had to wait missing my work I tell them that I work online but they don't seem to care I miss whole weeks cause of my service and thats not right for the price that I have to pay I just wish my problem can be resolved when I call instead of waiting a week each time.

Grand Rental Station, Inc. has not had incoming telephone service since Monday morning, August 2, 2021. It is now August 5, 2021, and the service has still not been repaired/restored. After extensive and time-consuming phone calls with customer service on a daily basis it can be noted there was a multitude of different responses to include:

1. First day: We will resolve the issue by 3:00pm. 2. First day: We will resolve the issue by 6:00pm. 3. First day: The first two "tickets" were closed out with the identification of "Customer Education" without resolution. 4. The second day was more of the same. 5. Second day: We will resolve the issue today. 5. Second day: A prior representative had indicated a tech would be here between 10-12pm. They never arrived. I had also indicated they could…

Called to complain online would not accept my user name, password that I've been using for past years. It locked me out, then when I called I had a phone solicitor that was determined to read her sales pitch for some emergency button while I kept saying "NO, I just want to pay my bill" She just kept talking over me and

wanted my approval to send me to another person for My Free gift (while I'm saying I didnt want a free gift) . This company doesn't want to hear any problems, only an opportunity to sell you something, whether you want it or not.

They keep raising your bill by a few dollars for fees of the universe which they can't explain. They know most people will just pay the extra amount rather than waste their time arguing the points to them.

After having problems with my internet for sometime, Windstream came to my house and said that I needed a new line. So two weeks later they came to install the new line. After they left, my land line telephone would not work!

I called Windstream to report this and they said that it would be August 5, 2021 before they could come. I am very upset about this because I called immediately and someone could have called the workers and asked them to return to correct the problem.

I need my land line and I need it now. I have always been patient with Windstream in the past, but I have reached my breaking point with Windstream. This is why we never hear good things about Windstream!

I am without landline telephone service. I contacted Windstream on 7/29/2021 and reported the problem. I was sent a text message giving me a repair date of 8/9/2021. As directed I was told to reply with RESCHEDULE which I did twice. I did not hear back from Windstream. I also email Windstream with my request to have the 8/9 appointment rescheduled. Nothing. 7/30/2021 I call the repair number for Windstream and was told they will try to move up the repairs as soon as they can , but it depends on contacting service people. No firm date.

If I can go without Windstream for about two weeks I am wondering why I need the service at all.

I contacted Windstream re: constant interruption of my service.I was scheduled for service call 7-23-21).This matter still persists.I have spoken to two supervisors Wellington &Javen.The latter (7-24) said he would overnight me a new modem and have a service man bury the cable that was left above ground.My service still goes in and out, nor have I received a new modem l(7-26-21)

I called to the 1 (833) 464-3225 number to solicit an Internet service, the first product specialist that I talked it was very rude, unfriendly, asking me straight to verify my identity with a very rude tonality with out explaining the reason, the tonality in his voice and attitude was very confrontational, when I was asking him that I will like to know my options first before giving my information he got mad of me and started arguing, I have to hang out, and

call again to get another rep, I did not get his name but I’m sure you can research from the recorded phone call , I called again to ask for a manager Idk if was the same person he refused to pass me with a manager with out first tell him the whole story I’m very disappointed about this kind of misrepresentation of your company ppl…

Where to begin. There has been nothing but negative since making the fatal and much regretted decision to combine services with this compamy. All we requested was to have our phone service and current bill switched to them and add to our current internet service with them.

We asked for television as well. This is with a business, small but viable for 17 years, that is now on the verge of collapse due to interruption in ALL services. No television for going on 4 weeks, internet that was consistently functional until "the switch" is now nonexistent, the worst is the lack of phone service.

We were force fed, with no informed consent as to the scope of the changes they planned for us, am entire Office Suite with crazy phones that require a computer to set up and then don't work, calls being…

43 it was electronically withdrawn. 95 The bill said I only paid 18. 43 The first person I got told me to hold while dropping the call. I called back got same girl I told her I want to speak to supervisor she said she will call you in 15 or 20 minutes.

I’m still waiting for that call. This girl needs a good scolding not who you want representing your business! I said I was still waiting we’ll I called back and got regular employee not billing department. She removed the bogus charge!

I’m looking at this like this company tried to steal my money! How could this happen? I have proof that it did through bank statements! I’ll be waiting for a reply!

Over and over I been told I could get your internet service and guarantee 3 mbs and every time I can get it because the line are is so full and don't even get 1 mbs . So now I don't even get your service and plus you can't guarantee 3mbs there people out here need service and at least 3mbs.Im hoping you upgrade the area so I can get decent internet at 1060 west hope church Rd Alamo ga 30411

Over and over I been told I could get your internet service and guarantee 3 mbs and every time the are is so full and don't even get 1 mbs . So now I don't even get your service and plus you can't guarantee 3mbs there people out here need service and at least 3mbs.Im hoping you upgrade the area so I can get decent internet at 1060 west hope church Rd Alamo ga 30411

I called to pay my bill I told them to pay my last months bill that was due. They overcharged me and took more money. It was $92 and the took$182. I called they said they were going to cancel the payment and I could do it again they never sent my money back to me

I've been trying to call my elderly mother for days. I finally had the police do a welfare check on her and her phone is with Windstream and it's been out for days!!! I called and they said yes they have a ticket on it.

She's got no way to call anyone. There's no sense in letting elderly people go days without access to a phone. She can't see well to use a cell phone. Her vision is very poor.

I've had windstream for about 3 years now and it seems my bill just keeps going up. I'm constantly having to get new boxes and am without wifi for at least 2 weeks out of the month. I've had complained before when I didn't have it for a month but they still wanted me to pay the bill.

I have now been without wifi since the 19th and won't get a person out here until April 1st. No one else I know has this problem. I just paid $240 and 2 days later I have no wifi. It's just sad to be honest.

Service, there is no I can keep this at 100 words or less. All started on the 16th if April my internet has been going in and out. I called and received a ticket #43663387 for a tech to come out since according to the CSR I spoke to that following Saturday.

She stated the engineer/tech that there was to many errors in the outside lines which is windstream line. So I has to wait until Thursday the 23rd of April. I work from home so that was really going to be a problem however I went ahead and lost 3 days of work.

I called on Thursday the 23rd and spoke to a Rachelle and she stated the she was closing my ticket I told her no. My internet is not fixed. What did she do she closed my ticket and turns around and gives me a new making where it would another week.

"I CAN'T GO ANOTHER WEEK WITH…

I canceled my service as I was moving and was told that I wouldn t be charged anymore as it was before statement date. I canceled on 09/23/2019. 30 from my bank account. Called and told them and they apologized for it and said they would return it.

As of 12/2/2019 it hasn t been returned. Trying to get someone at the financial is a pain. Iwould like to get my money back as you shouldn t have taken it to start with. Windstream is the worst service I have ever had.

I was so glad to get out of their area. Send me my money.

I called as I have for almost 10 years with this company to set up a payment plan for my past due balance. My letter was dated for today and I have ALWAYS called on the date of the letter and had my payment to come out the following Friday.

TODAY, rude customer service reps refused to set my payment up unless I paid half of the past due amount instead of paying it in FULL FRIDAY! Why after all these years would this be an issue? As soon as I have access to another internet provider, that is in the process of putting up towers near my home, I will be switching providers.

The reps acted like I was ignorant and I couldn't understand what they were saying, I don't know if you all use offshore reps but if not, you need to get better English speaking reps. I'm extremely upset and humiliated.

I have never been treated as rudely as i was last night. I have been a customer for several years but recently fell brhind a little due to unforeseen circumstances. 00 on phone bill. I was only wanting to pay it on friday with my paycheck and was told i could not do that, i hadnt paid enough, etc.

I was even told to call back because I didnt find my account number fast enough. It was horrible and you can have my phone and internet service. I will not be treated like that by anyone

Automated telemarketer calls. About 90% of the calls I receive are from telemarketers. A recent EO from President Trump is in effect for phone companies to cut down on the amount of calls being delivered to consumers of phone services.

What and when can you reduce the amount unwanted calls?

My complaint is that I have been with windstream for almost a year now and I am usually on time with my payments, until they charged me $120 for a installation of a phone jack when the service rep I had talked to on the phone had said it would only cost $10. I informed Windstream that I have that phone call recorded and would be happy to send it to them because I am not paying the extra money.

They said No and said they would offer me a $20 credit. That never even happened. When trying to make payment arrangements they told me that if I dont pay the $200 bill my internet will be shut off when its their fault that my account is even that high.

Told them to come get the jack and they can take that money off my account they refused. They have shown no empathy or customer support towards the…

My name is CathyHarris but the account in Charvis Myrick account ending in 5880 mailing address p.o.box 706 Gordon GA. 31031 100 Oak street we have been with winstream for 3years we have wifi and we have been charged monthly $124.00 for a home phone that we didn't have we havn't had a home phone in 8 years Charvis told the tech that came out to the house i'm not asking for no money back i just want credit off our bill.Thank you

not long after maybe a week later everything shut off. i have been a costumer for years and I'm fixing to have you turned off.

My service went out July 3 was repaired yesterday (8th). This morning repair man came to fix my neighbors phone (don’t know why he couldn’t have done his while he was in the neighborhood fixing mine) and as he fixed my neighbors he disconnected mine..

now I am out of service until 15!!!!! Not only did he disconnect phone and internet he now has it where I can’t use my smart phone to access internet. I work at home wonder if I will still have a job?

I am looking for another carrier !!

My phone has had static on the line for over two weeks. I called in, got a work order for the 18 of June. The technician came out but was unable to fix it. This morning I called customer service to ask that since I hadn't had phone service for over two weeks I wanted a credit on my bill.

The representative asked me for a pass word. I do not have your internet service or a password. When I told her she said I had to have one. I told her then I would just quit the service, she again told me I couldn't do that without a password.

I was frustrated and hung up. I've had the phone since July, 1975 and was never asked to have a password. Please clarify your password requirements. I've never missed a bill or even been late but if this isn't taken care of I will cancel my service and just use my…

My service was suspended due to non payment on 06/11/2019. m. for renewal of service. Customer Service Representative stated it can take up to 4hrs to reinstated service. After 2 hours past, I call to see what was going on and CRS reported the system was down and it was nothing that she could do. m. m.

I spoke to tech support, He informed me that normally the CSR call them and requested a ticket to turn service back on. He stated that I could have my service back on last night 06/11/2019. M ON 06/12/2019, MY SERVICE IS STILL NOT ON.

I have been with your company for over 30 years or more. I never seen customer service department in such poor condition. A few month back, I had a CSR…

Windstream tech Sid he was going to change PIN last Friday. O. All I get is apologies from repair service center but no repair results. Donald R. Vogel 903-389-3907

Asked for current bill-did not receive answer, was not connected to supervisor, then transferred me to "employee number?" My telephone number is 678-880-0849. Carole A. Fitzpatrick

I buy a house, I sign up for them to allow me to take over their service. On the day of service, I get a text that there is active service at the house, please call us. I call. I email in titles.

They send an email, we'll now come out on Wednesday. I call back and tell them someone is at the house now and took a day off to be there, for them. Can't do it. Escalate the call. Supervisor gets on, says they can't send someone out today. I raise holy hades.

They say, we'll waive the activation fee and have someone out tomorrow. I call back the next day, since someone was supposed to call me that night. My account is on hold. I patiently (cursing everyone of them, plus their families) explain I had sent in the info.

They say, okay we'll send someone out today. Nope. I get another email,…

Very very very poor phone service. Every time is rains phone goes out, no line, no dial tone, can not not receive or place call. This issue has been going on for ever for months with no permanent fixes. This time phone has been out for over a month I have called in 8 or 9 times and moreover 25 times in the last month or so. Each time turned in a repair request within not results. Have to give same info to at least 3 people on every call. There are several open tickets on this number now at least since the April 1, 2010. Phone # 903-223-6989 it's still out. What's the issue with getting repair ????

Lionell Joseph 1960 Gun Club Rd Texarkana,Tx . 75501 Cell 903-276-1805. NEED SOMETHING or RESPONSE. NOW

To Windstream management ,.. Alachua, Lake City, Florida area,..

We are a small neighborhood consisting of 13 houses located in the 5200 -6800 blocks of NW 246 Ave, Alachua County, Florida. ( just north of LaCrosse).... Our neighborhood is accessed solely by means of a narrow elevated limerock road that goes through about 400 feet of low ground at the corner of NW 52 terrace and NW 246 ave. The area consists of a seasonal creek and is regularly flooded whenever we have rains in excess of 5" in a 24 hour period. The water that flows through the area is channelled through nine 36" diameter culverts. They are all at least 50 years old and are completely rusted out and failing. We replaced three of them several years ago and now need to replace the other six. Two are actively collapsing and…

Wished i could give 0 stars. Been with these thieves for well over 20 years only sevvice in area. I have never watched a movie all the way through without dropped service,call and waited for hours and it always the same runaround, quit calling a couple years ago.

else in our area,By By windstream i cant wait. U should send me my money back, thieves,

After complaining to the FCC our service was downgraded without our permission. We were assured that constant outages would be a thing of the past. Not so. Since the last major outage several weeks ago service has been shit. Slow slow slow downloading, it can take 30 seconds for a page to load.

My husband cannot do research at peak load times, and it is difficult during off-times. I can type three or four words in a search-box before the first letter appears. Upload speeds are microscopic. We have called the "no-help" line and gotten nowhere.

We have repeatedly been told a tech person is scheduled to come out and investigate the problem. Over the last six to twelve times this has happened NOT EVEN ONCE has a tech person arrived. Windstream DSL is the only option where we live, so…

First, I will provide some background on my situation. Your service is provided at my weekend home at 34081 Palm Beach Road, zip code 30731. I have also seen it listed as 34081 Highway 57. The account number is 070085484, and the associated phone number is 706.862.2639. The account is still listed in the name of my deceased mother, Lenora McCalley. I have requested this to be changed into my name for several years, but have been unsuccessful. That, though, is unrelated to my current issues. I pay approximately $95 a month, including taxes, for a location I use for at most ten days a month.

When I arrived on 03.22.19 for a weekend visit, my service was not working. It was losing connection and having to reboot multiple times. I called for repairs and was told that they would work on it and…

Everytime i call they cant explain my charges they tell me they dont know why they are on there or where those charges come from then say they will transfer you but instead hang up refuse to let you speak to a manager. And NO ONE speaks english.

Email security has failed. Windstream won’t allow me to access or change email account information.

On 2/8/19, I set up a payment arrangement with customer service for a specified date. In spite of that arrangement my service was still disconnected. I contacted them immediately and was told it would be reconnected within FOUR (4) HOURS. LIE IT WAS NOT RECONNECTED AT ALL!! On 2/9/19 I contacted Windstream again and was transferred back and forth over FIVE times between Windstream and dish network with no one seeming to comprehend their own polices of sticking to their end of committment. Not one person accepted the confirmation number that I was given by Garrett, the customer service agent from 2/8 which would have confirmed what I was saying.

This is the worst service provider that I have ever had to deal with. I deal with them only because its the provider that the apartment complex…

United States Add a Comment I have had Windstream internet service since 1995 in the same location. The absolute only reason I have been a Windstream customer for this long is because I have no other option in my area.

Windstreams prices are high and I have never had good service. I lose my internet service multiple times per month sometimes multiple times per day. I have had hundreds of service calls and tech visits over the years but I have never had good consistent service.

Windstream's own internet site is terrible. Their customer service set up on the phone is terrible. There is absolutely nothing at all that is redeeming about Windstream. Windstream does not care they have never tried to resolve my issues nor have they tried to make anything different or better to make sure I am…

I was promised a lower price for my Windstream internet. I have had to contact you every month since spending over two hours on the phone. This employee called and has sent me several emails with assurances. Now she basically says she has lied, oops. Number: 912-583-2050 I have checked the account. We have given you a 60.00 plan per month and a 1 year promo for 20.00 that equals 40.00 per month +taxes. Your Bill shouldn’t be more than 45.00 per month. Please let me know if you have any questions or concerns.

Tammy Seiser Supervisor – Early Life Cycle & Retention │ Windstream

115 S 2nd AV West│ Newton, IA 50208

O: 1-877-610-2905 Ext. 43026 │ F: 330.486.4125

I applied for service over Three weeks ago no one contacted me yesterday I contacted them I was told my order was canceled reordered tried to port my number last night and today now I’m told it’ will be ported but no one got the info to port it and told it’s too early to know what was done there has been such a mix up with this credit went through so that was no problem paid 50.00 connect fee first time I would like to personally speak with someone on this 229- 794- 2282

Regarding Account #7116052 on hold with Customer Service for 46minutes and still holding. Because I asked to speak with a supervisor regarding the account. Dan place me on hold after 17minutes to reach out to his supervisor and never can back. You can confirm via your recording the call and request. 1/23/2019. I assuming he was counting on me hanging up or the line disconnecting. Wow! talk about bad customer Service!

The original request for this account was regarding any outstanding invoices, if we have any open invoice please email or mail to us regarding account number#7116052. I'm going to hang up now after the customer service person (Dan) not picking back up on the call.

I have been with your company for over 17 years and have not had a problem up until the past month. I started noticing slower than usual Internet back in December 2018 and called and had a service call set up for a tech to come out.

the tech came out (granted not once come to my house) and worked on the lines that are on my road. This fixed the problem for about 20 minutes. I called back to let them know the problem had started back and they told me I would have to wait for another appointment "10 days later".

10 days later I received a call from tier support who told me that they saw some virtual errors on the line and cleared them up and that the problem should be fixed. I was at work and I told them I would check it got when I got home.

Of course when I got home the service was back…

Took 421.00 out of my bank and will not refund it admitted they did and keep switching me to people in other countries can not get a financial person in the USA going to find other options for phone and internet

M. this past Friday night (1/5). We had a tech out to our house a few weeks ago to address slow speed. That tech performed work at the box, and moved the router/modem into our new office. Tech suggested that we look into having Cable Annex run to our house, since our neighbor across the street had that service.

However, lines would need to be run under the street and under our driveway. The tech left. Apparently, he set up a new account, which cancelled our exisistant service, Our initial call Saturday began with demands for payment; payments that were not due, Those have been refunded.

Every call Saturday, Sunday and Monday began with demands for payment; payments that were not due. Having a business and being in Real Estate, our internet is crucial. We’ve been scrambling to conduct…

Internet service is down.

On Wednesday, January 2, 2019, I noticed that the rated 25 megabit access was reported as 13 Megabit on Speedtest.Windstream.Net. I contacted Windstream Internet Technical support and reported the issue. After testing the line, rebooting the modem/router and the remote Tech executing some kind of line refresh, the Tech decided that someone would have to be sent to my house to diagnose the problem. The Tech wanted to send someone Friday, January 4, 2019. I informed the Tech no one would be home to provide assistance until Monday, January 7, 2019. I was assured that the Service Tech would contact us on Monday to provide a solution.

On Friday, January 4, the Service Tech contacted me from my home to work on the problem. I informed the Service Tech that the…

I got my Windstream service in September 2018. The first week was a nightmare. I had to call customer support three times and finally I got someone to assist me instead of ignoring my problems. I thanked her Supervisor for her great service. My T. V. Service “freezes”.

I will be watching a program and then the screen will show that the connection has been lost. Several service men have been to check the problem. They have replaced the box, the modem, checked the connections and replaced the card on the outside of the house.

I am still having the same issue. I called 12/15 to report the same problem and was told another service appointment could not be scheduled because of an outage in my area. I was not happy but I called back on 12/17 and again was told no service appointment could be…

5meg, but I'm paying for 24meg. I work from home and use a company IP phone and the speeds are so slow, the phone connection keeps going in and out of Service. The same thing happens when using WIFI calling on Iphones.

When we first upgraded to 24meg DSL, we were getting 20 to 24meg and didn't have any problems for a few 2 to 3 years. the speed test I attached is at 6:00pm. I can no longer get the upload speed above 1meg.

I've called in to Windstream several times, but get the same response ( someone will reach out to you soon to schedule a tech visit). I was suppose to get a call back today about a schedule, but that didn't happen.

I want continue to pay $100 a month for this level of service. Either someone takes the time to look into this issue and give me the speeds I'm paying for,…

Since January this year, I've had to put up with the needlessly complex and troublesome Windstream Webmail IMAP platform. An unsatisfactory substitute for the simple, straightforward PoP platform it replaced, Windstream Webmail continues to present problems on a daily basis. Some of these are admittedly minor, but they're a constant annoyance.

Multiple login attempts are required frequently.

After login, the mail folder list routinely doesn't appear unless the screen is refreshed.

Opening mail, moving mail to folders, and deleting mail is often slow or very slow, with the following message appearing regularly - "The server or network is slow to respond. To cancel request, press Cancel Request". Who's the 'genius' responsible for the phrase, "To cancel request, press Cancel Request"?…

The customer service numbers is busy 24/7. The cost has risen dramatically. I filed with FCC and Windstream sent them and me a letter saying they know they have problems yet did nothing to resolve. 00 a month. 00 for their profit surely not for my service.