Woolworths

Not only are shelves depleted but Woolworths are now price gouging.

For example, A carton of diet coke has more than doubled..

They will not even answer their phones.

At your Ferntree gully store, I phoned their store and three staff were chatting amongst themselves. Nobody would answer the phone

Hi I am and old age pensioner who has been coming to Woolworths for years . I have always had good service but of late it has gotten worse. This morning after getting my shopping i could not find staff to to get through a checkout and instead had to go through the self service checkout, I also noticed a lot of other pensioners having to do the same. The staff say that they are not allowed to start early so are we putting profits before customers ? If this does not improve then may be i might have to start thinking about shopping somewhere else.

Disgruntled customer

We as Australians celebrate Australia day if you don't we won't shop at woolworths. It is Australia day.

My complaint is that Woolworths has now fallen for the woke plan to eliminate all Australia Day merchandise from its store because of lack of interest in the products. I can think of MANY products that are not huge sellers but that has not stopped you from stocking them.

I have shopped in your stores all my life but I will no longer set foot in your stores. When will management get on with supplying cheaper produce to it's customers and better service and leave the woke agenda to the lefties??

Hi Team,

We purchased through Woolworths online click & collect (order number 177174716) recently in order to get the 4000 bonus points when purchased over $120 (ends on 5/11/2023).

However, because of the unexpected changes of order, our order became less than $120 so we lost the chance to get our bonus points which is really disappointing. Moreover, we couldn't cancel the order because it's already been done.

We could have pick up from the store near by, but we selected the shop where has a little distance from us just so they have what we want in stock. But things happened like this which is unacceptable.

Please advise if we could still have our bonus point.

I recently 23rd October 2023 bought a crackling roast pork. Upon opening the sealed bag I realized the crackling was nor crackly but rubbery which I could not eat either. I returned it back the following day with the purchased docket and was refunded.

My complaint is why is the pork advertised as crackling when it is not which is false advertising. I was told by the check out person that I won't be refunded next time which I believe is incorrect. An unsatisfied customer I feel has the right to return any product if dissatisfied.

Sick of either bread stocks being low,or bread being really stale, Takeway dinners are just thrown into the fridge, and half the time ,there's hardly any choice have noticed a deterioration in the past 6mths of woolworths marooka

I purchased a phone from woolies Cardiff nsw does not work and when I tried to return it the manager Nicole was rude and intimating ,she stated that phones were not refundable as the money went directly to Optus . When I asked about the signs stating no return she said we just tell you,.when the phone was purchased on 28/09 /2023 the staff member did not say it was a no return item. I can understand what is being said to me and hand gestures and over talking me are not necessary I felt belittled because of a mistake they made in not divulging a non refund when purchased . I sincerely hope this can be rectified and the staff member can have a little more patience and respect for customers

Regards Kim Wood Ph 0412185508

Why is the Woolworths curried sausages been discontinued???

They are the nicest and most popular items

Typical of Woolies though, only bottom line matters, instead of customer satisfaction

Eastgardens woolworths only 2 checkouts staffed and the women in front of me wanted to return half her products so after 10 min I asked to be served as my food was on the rollator already. I was told I had to wait even though by this time 2 staff were attending this woman and everyone else had avoided this checkout as it was obvious this woman was going to take a long time. I put my food in my trolley and went to self checkout which was a balancing act by the end. I will not shop there again. This was today the 12/9/23 about 12 midday bad timing but I work shift work and look after my patients a lot better than your staff thank god.

i had to wait

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45pm. The driver in question did not drive the delivery truck close enough to the stairwell that accesses my unit. Then he left 3 bags outside my door, DID NOT KNOCK, because if he had our dog would have barked and she didn't.

Then my flatmate saw his truck so went to see at front door,opened the door as the driver got there with more bags. The driver said did you take the other bags I just put here,my flatmate said no,these are the first I've seen.

So the driver said he saw someone stealing our first 3 bags. He said he saw that person go into the stairwell where he parked near. After some conversation he said he would call his boss and I had to call the online chat to clear up about my order. Thank you.

But I want to know if the incident has been reported to the police as the driver…

Brought 2 punnet of strawberry from your Chester pass road shop albany Western Australia When opened there was about 2 or 3 that could be eaten rest were rotten Very disappointing

I was in the geralton store today, which i shop at on a regular bacis, today i was spoken to by an employee very rudely.. she was very nasty at the way she spoke to me.. i am a regular customer and itoo work in retail and would never speak to a customer in such a way .. 50pm...

she needs to be spoken to on the way she deals with customers .. it left me quiet upset and stressed... this is not acceptable behaviour..

on the 22/08/2023 I brought a 3 litre Woolworth’s milk it has the use by date of the 2 Sept 2023 this seems the same as other times I have brought milk from there except that instead of starting to become watery after 4 days this started to become watery two days later I therefore feel that Woolworth’s is in breach of there service that they state that there food is fresh each day and are the freshest products.

I feel that Woolworth’s is watering down their milk products to save costs I therefore request an investigation into watering down Woolworths milk products.

00. 00. 00 and she went over and brought the sticker and said that the description on the sticker was different from the 2 packets of nivea I had. I said to her that the sign was right under u der the creams I picked up.

She showed no care and just went on about the scanning policy. I said that the items scanned higher than the price on the shelf and There was no other sticker there. She just went on and on snd very abruptly said I will match the price.

I spoke to a lady at head office and I was on the phone with her for 49 mins going over and over my experience. I felt that she was not listening to me as I had to repeat myself so many times.

She to went on about the scanning policy but the fact remains the shelf price was one price and the scanning price was higher. I was made to feel…

On the 09/08/2023 I shopped at your Darwin City, NTstore as I do most times

On this day I purchased a Bega Peanut Butter Smooth 780g at a cost to me for 7.50. Today I discovered the best before date is 19/08/2023. Yes, I realise it is a best before date, but when I purchase an item I would expect at least six months on an item such as this, not ten days.

I am concerned that a store as busy as this would have had this still on the shelf and not purchased ages ago, so my only conclusion is that the staff at this store are not carrying out stock rotation correctly or at all.

I should not have to check these dates every time I purchase an item

Needless to say I am definitely not happy about this purchase.

I have attached a copy of my receipt and best before date, as only one attachment…

Hi Team my id no 7303100540088 on the 26 .08.22 i make payment of 551.01 but now when i check my credit score i owe you 570 .so i like to know before i made my 551.01 what was my balance , becouse my credit limit was 810 please help

Ref /Woolworths Bargara . I have in the past always elected to address my complaints and service issues with In Store personnel ( supervisors ,managers etc ) rather than make an official complaint , the response in the pastas been mixed , more negative than positive sadly .

I am the first to admit that I can be a difficult and demanding customer when it comes to Customer Service and Recognition ( comes from 40 years in the Front of House / Hospitality Industry ) . I and have on numerous occasions previously addressed the lack of customer service , staff enthusiasm , customer recognition and staff attitude with numerous store managers ( have lost count of the number of store…

When purchasing petrol at Woolworth's Eltham, Vic, I was informed, after filling up, that the system for discounts was not functioning. 809 p/l. I am a very regular Woolworth's customer and found this rather annoying, even though the amount lost was not large.

Maybe you could authorize operators to compensate customers when these failures occur. Peter De La Rue

Takes so long for anyone to answer the phone I asked if these people are working from home and yes most are what do they do make coffee shower go out for half an hour cannot trust them. The waiting time for customer care is ridiculous.

Woolworths needs to look into the problem, this was the reason I left and went to Coles there is little waiting time if at all, I recently went back to Wollies because of a store I had a problem with and after a year the same Customer care waiting has not changed.

The young nsw Woolworths is revolting it stinks every day and is always dirty and crap everywhere. Nothing is stocked correctly. I do not recommend it to anyone and multiple people have chose to shop elsewhere. It is unhealthy and unhygienic and will be reported to further up.

I am sick to death of your de Angelo family add being repeated constantly. Get some variety

Yesterday Saturday evening while shopping at biscuits section, I was with my 2 kids there looking for Ritz biscuits and there were 2 big trolleys pile of cartoons and suddenly some cartoons fell upon me. I was so shocked and there were no staffs to ask even for help and help me..

I could only say run to my kid and another was on pram with me ...

however I managed to help myself and my kids run out of there. I had a horrible experience since I had never had such unsafe experience at Woolworths campsie. I felt very poor management and unsafe while coming with kids. Thanks

There has been so many times I have gone shopping and there has only been self service available. While I don’t mind if I have a small amount of groceries but it is very frustrating when I have a trolley full.

What has happened yo good old customer service! We all pay more for our groceries these days and now have to scan and bag it all!

Hello,

I am writing in pure frustration at the delays and issues which are being encountered in trying to claim through insurance. Claim number 96901000030 - policy MOT106352142 Josephine Zaini 35 Northwood Drive, Burpengary East 4505 7.1.67

In relation to car insurance. I rang Wooloworths on 1300 101 234.

My car had been hit by a kangaroo quite a distance from home in the early hours of Saturday 1.7.23.

Phone coverage was poor as I was out on country roads.

The first call @ 6.31am lasted 46 min 58 sec before we were cut off by lack of reception. During this call I was told I don't have cover and I had to also wait about 15min for the computer to start up. ( I never got a call back- though unsure as I mentioned due to reception ) At this stage of the day - I was waiting by the car on…

Last week Peter's Ice Cream. 50. 50. 00. You are starving people with your rises and making more profit from us all. YOU and COLES are making Billions from us little people that have to eat. 00 at a time.

ALDI will be our new place to shop but we realise you couldn't care less. Sandy Mester A 77 year old pensioner.

at approx 10am friday 16/6/23 we went in to scottsdale woolworths this morning and were greeted by staff in the aisles, all were happy and eager to help,that was until i went to the deli to get some items,i suppose i waited a minute or so and no other customers were waiting, the guy that served me slammed the door to the chicken oven, no hello or how can i help you, i asked for two items, the door to the deli was slammed open and

i got one item which was thrown onto the counter, he said what else, i said nothing thanks and walked away. when i spoke to the checkout person who again was so nice, about what happened he said hes always like that when things dont go his way.

this isnt what the staff are like who work there, many are so helpfull and friendly but this guy spoiled our visit.…

I was in the store doing my weekly shopping today I went to get some eggs but the shelves were empty. On the opposite side is the meat section where 2 team members where stacking the shelves. I approached the team member (Liam) which didn't acknowledge me while I was standing there because he was having a chat with the other team member.

I interrupted them talking and asked him if there where any caged eggs in stock. " I replied back by asking him if he could go and see if there where any size 70 eggs and he said that if I had anymore shopping to do in the store to do it and

come back in 15 minutes, so l told him okay continued on shopping. I went back to the egg section shelf after sometime it was still empty he saw me there continued on chatting away with the team member asked him if…

On Tuesday 30th May I placed a large ($337.50) click-and-collect order with your Naracoorte branch. We live in Padthaway which is 47kms away from the branch but it is the nearest and we like Woolworths. My husband drove the 47kms yesterday (31st May) there and back to collect the order. When he came home I realised quite a few items were missing. Fifteen in fact.

I rang the store and eventually spoke to someone who said they had found the missing items and asked when we wanted to collect it. I explained this meant another 94km round trip but no offer was made to deliver it or for any compensation for the error that was entirely down to the shop. This left us no option but to make the trip yet again. So today my husband returned and collected the missing shopping. The store gave us an $8…

An absolutely rude staff member at the Woolworths Durbanville store last Friday .A witness who had heard her little tirade came up to me and offered his contact details. I contacted a store Manager Andre Campbell who mentioned he would call me back on Monday as he had similar complaints about the particular person. Not heard a thing, I can only feel Woolworths don’t care, so the last time I shop there for sure.

I went to Woolworths food in tygervalley centre I asked for 2 whole chickens they said I must come back in 40 minutes 30 minutes I came back asking the lady is the chicken ready she said yes it came out just now I have to wait she helped all the other people before me even though I was there first then came back to me asking what is that I'm looking for I said 2 whole chicken she said I must wait again another 40 minutes after I told her just now I waited already and

why is she helping other people while she is busy with me I'm just a customer as that person I want to know is it because I am colored and the other people were all white I'm not being racist but I really feel this is unacceptable because isn't she suppose to finish the customer she's busy with then helped the others and when…

Dear customer service, After working all day I needed to get groceries for the long weekend,, ( Friday is a public holiday) ,, I bought nearly $ 150 of assorted goods. It was very busy in the store and when I got to the checkout I was shocked to see only two checkouts working with a line-up of customers.

After waiting for 5 or so minutes I decided to go to the self checkouts which I hate , especially when I have a lot of groceries. After a painful period of dispatching all the items through the self checkout,,, I got home , only to find I was a shopping bag short.

It had almost $60 of cold meat products in it for the long weekend. I am very disappointed with myself and the frustration I experienced at Eli Waters Woolies. We live at Toogoom and have always preferred to shop at Woolies Eli…

00 pm I was putting my stuff thought the self service now this staff woman (black and biggest) and about leave came up said going put veg thought. I said I will just forgot now what happen is that. She said has loud she said you are theft and went thought all my stuff and make me so small and upset went she finsh her that guy thought was funny I feel so

bad don't want go in koorgnial shop I want something done with her if don't take it higher like fired her I never stole Notting from their

Never enough staff. Always waiting. 00 pm 1 check out open and the trolley is full and it took 4 priority calls to get someone else to open a register. This has to be the worst Woolworths operating in this area.

The ONLY reason I go there is because it is very close to where I live.

I settled my credit card account on the 23rd March 2023. I was still debited my monthly installment of R900 on the same date. I kept on calling to ask my account to be closed but was send from pillar to post.

My account kept on accumulating charges I asked that everything that was charged on my account to be reversed and my that I be refunded. I was told finance is busy with it. It is over two months already.

My order # 158648694 was left in front of the door without notifing us, even though I had put a note for this order as 'don't leave the delivery without attend", hope it will be improved in the future.

I went to Nerang Woolworths and this red head lady scanning us up down with rudeness in her face and yelled at my children it was unbelievable and ascused us of stealing .I don't have a car and I much rather walk to coles then Nerang Woolworths then be treated like a lower class citizens.she put full force on MY child and she got 3 brusies on her leg and arm I still can't believe it and called me a cunt

Mimi Pui Mei Cheung 4 Julie Close, Wantirna South, VIC 3152 Ph: 0412 508 231

Store Manager Woolworths Glen The Glen, 235 Springvale Road, Glen Waverley, VIC 3150

05 May 2023

Re: A formal Complaint on Deli Staff Attitude

Dear Sir/Madam,

I would like to bring your attention to an incident I have experienced recently at your shop that will definitely affect the reputation of your store.

I was shopping with my friend yesterday (04 May 2023) at 2pm at your Deli Department for chicken drumsticks. There were 4 staff in the Deli section and there is no other customer waiting except my friend and me. I have waited for a couple of minutes and no one serve me until I have to wave my hand and caught their attention. I have bought some chicken drumsticks and would like to buy other stuff as well.…

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50. To find there was well over 100g of fat on the brisket was really disappointing, as a retired butcher I do have a good understanding on meat products. 50. I will think twice before purchase this product again.

The line was long only 2 cashiers and the customer service department were closed.

I boost join Bupa. I log into everyday rewards and proceed to join Bupa for 95,000 rewards points. Yet everyday rewards had a systems error and wouldn't let me join Bupa Silver Single with correct loading. So I had to go to Bupa instore to join.

48 hours later, yesterday, I got email notification from bupa I joined. And then linked my frequent rewards card. Yet missed out on my 95,000 rewards points. Unfair. Sob sob

Bought 2 packets identical lamb chops but both were two different price per kg one $16. One $19. I pointed this out to Aria at service desk she shrugged her shoulders saying I cant help you with that too bad.

This is NOT your policy is it ? Treating customers in this way, I am stuck with this problem now I have sent an earlier email but it went un answered Not Happy Maddie

Disappointed and misleading with your fuel discount dockets at your frankston north Ampol outlet only to be told they don't except fuel discount dockets not a happy chappy won't be shopping at Woolworths or Ampol outlets any time soon

I and my husband had a shopping at Burwood westfield woolies on 11/4/23 in about 05:35 pm. 60, 4 pcs left, we just grabbed one for us. while scanning in the self counter it appeared $ 22. So we asked staff to check it.

Staff, Irene checked and immediately removed the price tag saying that this is wrong. 60 and she just placed the coffee on the self serve counter very rudely and walked away, I was requesting her to adjust the price as it was already scanned with other items, and

as a customer I have no access to adjust the price or cancel, or I am not allowed to do so. But she did not listen to me, just walked away, did not even look at my. I would understand if she told me circumstances.

I felt so humiliated, what did I do wrong? I wanted pay the right amount for right goods, I have a…

Two issues. 1. Refunds for 2 orders have not been received. Every time I chat to someone through the app, they disappear and never come back 2. Our delivery driver won’t ring the door bell to let us know the order has arrived.

He leaves the order and disappears. My cottage cheese won’t last 10 mins in Perth on a 40°C day .

A very bad customer manager, her name is Rayan, she has no way to deal with customers and is very racist and hateful towards Christians peoples .., as well as an employee named Dinky, her style is very dirty with customers, we also complained several times and we also complained to the security guard who witnessed these corrupt behaviors. Please act and put an end to this farce

I am gluten intolerant and have a special diet. The GF bread at my local (Croydon, Vic) store was frozen (not fresh) on the shelf on 6th April 2023. This means that an ordinary-tasting product is even less appetising by the time I get to consume it.

I was always taught that one does not re-freeze food. As the product is frozen, this means that I cannot refreeze the product. I do not use a complete loaf in 24 hours. It is usually eaten over 7 - 10 days, so I usually freeze the loaf and take what I need.

This saves wastage of both food and money. It would seem that this was unwise. The practice of pre-freezing the GF bread for sale is unhygienic, dangerous, and I believe against good food-handling standards as there is no notification on the shelves that it has been so. Apart from this,…

I was in Tuggeranong store in the ACT I was going to buy some oysters for Easter as there was no one around to serve me well There was 2 staff members at the back of seafood section talking about if there was working on the weekend So glad customers are important in the store After doing our weekly shop we went to get frozen fish just not the same

I recently had a fall in Woolworths lake haven im currently nursing a buldging disc that fall did not help it at all ive been in considerable ammount of pain there was something on the floor in the fruit and vegie section ive been advised to see my doctor there was know body around to help me i made my way to the front desk and reported it