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Woolworths

1,314 complaints

Address

GPO box 4535, Sydney, 2001

Woolworths is facing significant customer dissatisfaction across multiple areas. The most prevalent complaints involve poor customer service with rude or unhelpful staff, followed by serious product quality issues particularly with fresh food items. Technical problems with self-service checkouts, inadequate staffing levels, stock availability issues, and pricing concerns are also major pain points affecting customer experience.

Common Issues

32% (234)
rude staffno helpnot answering phone
26% (190)
poor qualityovercooked chickenrotten
20% (146)
self servicelong waitonly two checkouts
14% (102)
shelves depletedout of stockempty shelves
8% (58)
price gougingoverchargedexpensive

Complaints

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Corinne Caqueux

Jan 11, 2019
0

Please, do not sell Ben & Jerry ice cream who has been under intense scrutiny in the US as described by a reputated US consumer association. Ben & Jerry have been found to lie consumers regarding their "quality ingredients" as they like to claim.

Sadly it is loaded with glyphosate as well as other unhealthy ones. org/press/organic-consumers-association-wins-motion-dismiss-case-against-unilever-owned-ben-jerrys Note: make sure you keep updated on imported products for protection against such unhealthy practices of farming and what those products are labelled with.

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Rf

Jan 10, 2019
0

A employee at Northgate south Australia 5086 her name Sharon she was dispectful annoyed mean nasty not helpful didn't even want to help out me at all.

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Rene Sasman

Jan 9, 2019
0

Every week I buy bananas from Woolworths Blue Route, when I want to use the banana after a day it all rotten inside, I have to throw the bananas away, very disappointed.

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Vanessa Devlin

Jan 9, 2019
0

00 cash out. 00 cash out. I didn't realze the mistake tll I got home. I rang the store and said I would bring it back the next day to have it fixed up to which the person on the phone said" that is a good idea as the service manager and store manager will be in and know what to do.

I returned today and the service manager had no idea what to do. "oh I will ring someone and find out what do" Then she said. "here you keep the card and I will see what I can do and I will let you know when I find out. 00 on it.

Well that was a mistake. I was put threw to 3 different people to wich I had to relay the story each. And was finally told that there was nothing that could be done about it. I Asked the girl on the phone to pass it on to someone who could do something about it.

I was then told that…

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Rex Simmons

Jan 8, 2019
0

I have been purchasing Vaalia "Natural" Yoghurt 900g tubs from Woolworths for years, but suddenly Woolworths no longer stocks it, only the sugar-added fruit versions. Coles still sells the "natural" (plain, unsugared) variety, so the manufacturer still makes it. Why then did Woolworths take the HEALTHIEST CHOICE off the supermarket shelf?

If you wish to boost your reputation as the healthy, so-called "fresh food people", it does you NO SERVICE in the public eye to stop stocking the healthiest yoghurt option for this old Australian supplier! " Please consider re-stocking the healthiest version of Vaalia yoghurt forthwith.

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Michelle Gray

Jan 8, 2019
0

Why is the quality of your meat department in the new Deey Why store poor and looks like it’s been there all day where The Mall with Tim the butcher it’s fabulous and why at Dee Why is the meat old and dry so disappointing and the butcher is too busy texting

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Amie

Jan 7, 2019
0

Hi i have bought milk from my local woolworths and it was off I tried it 3 times with 2 different coffee's just to confirm it was the milk.... The milk is in date.... Thank you

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D. REEVE

Jan 7, 2019
0

On Sunday 6/01/2019 I went to shop at Woolworths at Mall@Carnival. I was absolutely shocked to see how filthy the trolleys were. There was not even any cleaning equipment to wipe them off. PLEASE! Food gets put into these trolleys. This is unacceptible!!!!!

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Marilyn Watson

Jan 5, 2019
0

IYesterday I purchased a "250 gram" block of Woolworths Essentials unsalted butter at Woolworths Margate and when i weighed the product I had only received 219 grams.

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Wendy Jones

Jan 5, 2019
0

Where I live in Mossman, NQ, we have one option to buy food, and that is in a Woolworths. Since the megastore opened, all other small food retailers have closed, now we have no choice. Our store is open at 6 am, so to avoid the crowds and/or use the only time you have available, this is when you shop. zilch, nada!

The fruit and vegetable section, has not been restocked, so many items are missing. One would have to question the wisdom of opening that early, if you are not going to staff adequately. ) produce. I gave up buying stonefruit this year except for apricots, because they were rotting before they ripened, ditto for the avocados, I kept buying ones black and/or stringy inside.

30 am, I could not find a punnet of strawberries that did not have one or more rotten fruit in the punnet,…

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Mrs. C. Wilson

Jan 3, 2019
0

I am a very frequent customer of Woolworth Abbot Street but Also Smithfield. I have had some rather very unpleasant dealings with a female employee at the Abbot Street shop, actually on December 27, 2018. The 1st was when I asked at a cash counter if I could have a word with the manager.

The young girl serving me shrugged her shoulder, moved her head towards another female employee, she then whispered something in her ear. The female employee came to me and her body language alone was hostile. I asked if she was the manager and with a swift nod she acknowledged that.

I told her the reason; our daughter had done shopping for me from a list I had given her. Emptying the shopping bags I found a packet of cigarettes on the bottom of the shopping bag. We don't smoke in our house and she knew…

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Ricki Clarke

Jan 3, 2019
0

One the worst front end services I had took my own bag in self checkout and when I used it she said have to use a Woolworths bag in this area and to made it worst she looked in my bag took things out after I was done then put it back felt like my space was taken away from me , her name was Mellissa blonde person Upper Burnie in Tasmania … cant miss her she always talking to customers at self service instead giving people there space acting like being friendly very rude person … beware customers of this snake very fake at her job :(

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Brett Noonan

Jan 2, 2019
0

My wife purchased Golden crumpets 6 pack bar code 9310043003014 Expiry date Jan 19 from BellPost store on Monday Dec 31st and when we went to use them on Jan 2nd they had already gone mouldy. Considering the time from between date of purchase and date of use by I find this unacceptable by any standards. I await a response.

Yours Brett Noonan.

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Suzanne

Jan 1, 2019
0

Wonderful that Woolworths store were open on New Year's Day, however the staff never felt the same at Besonia , we went to shop for our holiday. Decided to pop in and and have a quick breakfast, ground staff were great, however your kitchen staff and management where a no show waited for over nearly a hour , and to top it all got the incorrect breakfast the garnish was so old....

in my opinion it should just be a quick cake and coffee shop...... very poorly managed ....

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Katherine Kavanagh

Dec 31, 2018
0

i am sick to death of poor service and experience. At 4:00 today I was shunted from one of the two (only) checkouts open to go to the express lane. 50 for a rockmelon, as labelled. The assistant couldn't have cared less until I left the till and checked the label leaving my things at the till.

The beans in your fresh food people shop were brown and discoloured. The lettuces shabby and wilted. It's so often like this.

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Helen Morcom

Dec 31, 2018
0

00 worth of vouchers which are used as prizes for competitions in our Golf Club each week. The person who served me clearly did not want to be saddled with the purchase of gift cards and made this painfully obvious, this is my experience each time I purchase gift cards at this store, some staff are just more rude than others.

I was not greeted and when purchase completed staff member said "There you go". If this is such a problem should I take my business elsewhere?

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Brett reardon

Dec 29, 2018
0

Orders 1kg chicken thighs got to counter to pay $5.50 a kg and was charged $29.50 for ham that is not on woolies got the big eye on you now.have made complaints to the right authorities. Not a very happy chappy woolies.had this happen once before at another store .No regards Brett...PS can't supply products as was taken away and replaced.so left store just so I didn't blow up.but be warned airlie beach woolies next time will have on fraud.(got it).?

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Paul HOGG

Dec 26, 2018
0

In early November this year I approached the Woolworth's Store at River link Shopping complex and spoke to the store manager requesting that I receive the weekly specials brochure at my residential address via Australia Post surface mail. To date I have not received any brochures.

As it is now two months since I made the request, I find the situation unacceptable and urge you to arrange the immediate delivery of these brochures each week.. I can not see why a simple matter is placed in the too hard basket.

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Mrs Robinson

Dec 22, 2018
0

Morning, as I have been shopping only in Woolworths supermarkets for over 51 years and 20 of those years as a Deli manager for your stores. I opened the Deli at Chester hill so I can appreciate how busy food departments are.

This morning I went into Chester Hill to buy your double pack of round plain unfilled sponges. I asked the girl in the bakery isle had any as I had checked the shelves in the bread isle and display case outside the bakery.

They only had rectangle ones which I did not want. The young girl asked the two lads ( I will call them lads as they do not deserve the respect of being called men ) the oldest one which I think is the Bakery manager or 2nd in charge came over looked at me and

I said " Do you have any unfilled sponges " he turned away and at the top of his voice…

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Paru chetty

Dec 20, 2018
0

YES I WILL BE VERY SPECIFIC.

Why don't you have all your online offers for Durban on your Christmas cake offers

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Mrs Theresa Quinlivan

Dec 18, 2018
0

I was doing my weekly shopping as usual at woolworths, But this time i was shopping at the new woolworths in Coolbellup for the 3rd time, lovely store , plenty of produce but after paying i went to the cigarette kiosk to buy a carton of cigarettes, my 20 year old daughter was standing almost at the next checkout with my trolley waiting for me, The service girl by the name of Chealsea kept looking over at her and

asked if she was my daughter, I said yes and she refused to sell me the cigarettes unless my daughter came over to her and showed her ID, MY daughter was not near me and usually doesnt have her bag, I was lucky on this occasion she did, I found the service girl to be quite rude and lucky i had already paid for my groceries or i would have just walked out.

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jenny wheaton

Dec 15, 2018
0

Vitasoy oatmilk has been removed from the shelf this is the only milk I can drink and prefer and it is not being stocked in this store anymore I would like to no why and also why it cannot be but back on the shelf. Woolworths is removing to many items from there stock of grocerys that some customers prefer. Come on woolworths but my oatmilk back on the shelf.

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Julie Tye

Dec 12, 2018
0

It is actually my father that I’m complaining for. For the last 3 weeks he has not received any brochures from Woolworths not a good time of the year for this to happen. His address is 98 Wehl Street North Mount Gambier SA 5291

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Lee

Dec 8, 2018
0

I Can’t eat in an enclosed space, kept asking to open the door and the staff kept closing it, when I said I can’t eat in an enclosed space they took my food away...this is incredibly rude. Never felt so humiliated, won’t be eating here again!!!!

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Gayle Shirley

Dec 7, 2018
0

And customers should not have to explain their actions re id no matter if item is 5 dollars or 50 dollars.

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Lisa Gerrard

Dec 7, 2018
0

My husband and have shop at valley place Woolworths for several years now. Spending $350 - $550 each fortnight and have seen major changes in the last year which is not for the but the worst. Thursday night when there should be two or more check outs open we find every time we need to ask for service.

I know this self check out thing is what you think everyone wants but I am not putting that amount through self serve or waiting for someone to open a check out . Last night was the last straw young lady said I am closed but there was not another check out open.

She did serve us then was quite blunt to next few customers. I am only giving this feed back in hope you will look at your store and hopefully fix it for the best ,but if not I don’t care because you have lost our money. $22,100

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norma bou-nehme

Dec 6, 2018
0

I was at Woolworths this evening at Marrickville metro at the deli department. I asked the gentleman who served me for 200grams of mortadella and had asked him if he could cut it fresh for me as I wanted it thinly cut.

He proceeded to tell me that he had cut the mortadella that was on display only ten minutes ago, but I asked him if he would like it cut fresh as I wanted it thin. He then went out the back and was shaking his head as if he was disgusted that I dare ask him to cut it for me.

I watched him as he went about cutting the meat but I noticed that he was cutting the mortadella on a slicer that was filled with left over ham that had been cut and the slicer was dirty. I personally understand that it is all cold meats that are being cut on these slicers but having worked in the food…

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Phyllis Harris

Dec 6, 2018
0

Yesterday I purchased an Asian Salad Bowl from your Woolworths store at Burleigh Waters, Qld. Upon eating the salad I crunched down on a piece of what appears to be hard plastic material and almost broke my tooth. It would appear that this hard material has fallen into the salad during the manufacturing process.

I was very annoyed that this could occur and worried that I could have swallowed it. I've attached a photograph of the piece of material mentioned and also of the label on the salad showing the date, location and time of manufacture.

Can someone please contact me to let me know what is going to be done about this and what compensation I can expect to receive. I am a regular Woolworths shopper and feel very concerned that this occurred and it makes me very wary to purchasing any…

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Phillip Mfanunje Dlamini

Dec 4, 2018
0

On the 04 November 2018 I visited Hillcrest corner Woolworth food store. I joined the quee and when it was my turn to be assisted the indicated that I must go till number 6. When I reach that till the cashier and the lady, I later learnt that she is the supervisor on duty at the time were busy with another customer who was not in the quee.

Both the cashier and the supervisor just ignored me as I do not exist till asked as what was going on. She just said sorry. She continued assisting the customer who was not in the quee. Please note that that customer was carrying clothing items.

I was left confused and my place in the quee was taken by other customer. No body cared except the cashier who was working in till number 5. I am very angry about this. What is the purpose of quee when…

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Prakash

Dec 2, 2018
0

A disappointment with Woolworths credit card. My card had been compromised online and was cancelled. A new card was re-issued and I was told 7-10 working days. On enquiring I was now told that they had ordered a new card for me but did not send it to the branch as agreed(Mall of Africa). They now rectified it. But it would take another 7-10 days to arrive and even thought it was their fault they cannot assist a customer.

This is totally unacceptable especially over the festive time after it being Woolsworth mistake. Unsatisfied Customer

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Noel Brink

Nov 30, 2018
0

No proper stock taking or stock ordering in place, popular lines often not on shelves, and in some instances out of stock for two to three days.This issue raised on 4 occasions with store management and I was told its not their fault that certain lines move quickly????.

Surely management should know how to do proper stock ordering based on customer purchase behavior, and historical purchase data at the store and a have a handle how to run the store properly.

Net result - will not use Woolworths Elridge again as 9 times out of 10 I end up having to go to Woolworths on North Rand Road in any case.

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Gaurav Sharma

Nov 28, 2018
0

Hi There,

I reallly had a bad experience with the woolworths store inside forest hill chase and wanna lodge a formal complaint about my ordeal. Store number - 3150 Assistant store manager (Unwilling to help at all) - Shamila Abayakoon Store assistant - Lucas Hepner

Store manager (Not contacted/not available etc) - Jesse Hughes

Can you please guide me in the right direction to lodge this formally.

Gaurav Sharma 0431 218 436

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Angelique

Nov 25, 2018
0

To whom it may concern,

On the 24/11/2018 me and my Fiance whent to go and buy some food from your crossings store.

When getting to the till and having to want to put this on the woolworths card something was wrong so there was a lady that took my Fiance's ID and card to try and resolve the problem. After about 10 minutes she called my Fiance he spoke to the people on the phone. She then said that she needs to void the slip and fax this to head office so all the while standing one side while feeling embarresed because everyone can see there is a problem. So after about another 20 odd minutes passing i decided to ask where she whent as i have arthiritus and my legs and feet are hurting from the standing. I walked to the last till and asked where the manager was and the other lady said i…

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Paul North

Nov 25, 2018
0

OVER COOKED CHICKEN AGAIN. !!! store ID 1180 010 trans 9050 24/11/2018

Great new store layout. Obviously new chicken cookers installed.

Chicken as above receipt at 17.19pm cooked 16.10pm. The lower leg portion was that overcooked it had completely dried up. The breast meat was dry and tough. As a regular customer your roast chickens are no longer tender and moist. Please do something about it.!!! If Coles and IGA can do so should Woolworths. I am not happy as I have previously complained about overcooked chicken and obviously nothing has changed...

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Elize du Preez

Nov 24, 2018
0

The rap music that they play in the store is so loud it is impossible to do your shopping it sounds like a rock concert even the other shoppers were complaining even the manager at East Gate said that it was very loud but could not assist as it head office

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Riaan Pretorius

Nov 22, 2018
0

There are very few non-Halaal options in your Nelspruit Stores. All Unilever products are Halaal and there are no other non-Halaal product equivalents. An example would be Magnum Ice Cream.

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Kim L Groombridge

Nov 20, 2018
0

I shopped in woolies at Beaudesert today at 12:55 pm.

I bought I packet of candy canes and was charged for 2.

This is not my normal shopping town and probably wont be returning there for a while.

Many thanks Kim Groombridge

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Lavina Staader

Nov 20, 2018
0

I have a question more than a complaint. I have been a loyal Woolworths customer for many years however I have recently been puzzled & surprised by the rise in the price of butter I buy. 00 when on special.

70 I understand that prices have to rise however this is a very big price hike. Wondering what could cause this in such a short time. Look forward to your reply. S. I shop at Beresfiel, Raymond Terrace & Warabrooj.

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Gazi saydul Hosain

Nov 17, 2018
0

My name is Gazi Hosain i am a regular shopper of Woolworths Ltd at their Marrickville store located at 463 Illawarra Rd Marrickville NSW 2204On 14/102018 at about 1830 hours me and my family went to Woolworths at their Illawarra Rd store. While we were busy shopping my 2 and half year old daughter placed my wife's I-phone 8 at the Bakery section which gone unnoticed by me and by my wife.

After we got back home realized mobile is not with us. We went back to store and had a look every where failed to locate it. We spoke to Duty Manager Mark and request him to check the CCTV footage.

He said he is busy now he will have a look next day. Next day we went to police station to file this incident report. Marrickville police station asked to us to call 131 444 to file a report we did so. During…

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Ray

Nov 17, 2018
0

Hi there

I visited your petrol site at Gracemere qld 4702 on Thursday 15 November 2018 at approx 6pm,after filling up my vehicle I proceeded to wash my windscreen, I could only find one watering can and one bucket with on the whole forecourt with about an inch of yellow dirty water in the bottom of it. So I couldn't wash my windscreen

I then proceed to pay for my fuel, and entered the shop I noticed drumsticks on special for $2.00, I went over to the ice cream freezer to get a drumstick and found that their wasn't any, all the favours were empty

I then went to the counter to pay for my fuel, I asked the operater if there were any more drumstick as the ice cream freezer was empty', the attendant said no there wasn't any, I asked abut the water buckets on the forecourt as I couldnt wash…

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Lyn Humphris

Nov 15, 2018
0

I purchased what was labelled as "Roast Pork" from the heated stand at your store in Malvern Vic last night about 5:15pm. When I got home I discovered it was actually a piece of ham inside a net bag and completely sealed in plastic!

Had I lived locally I would have returned to the store immediately but I live in Heidelberg and travel by public transport so that was not an option. ) Needless to say, I wasn't very happy as I can rarely afford to buy meat and only purchased this as it had been heavily reduced in price.

) I am a pensioner and was most upset that I had wasted my money. Not only did I consider it a problem having the plastic bag in the oven, I am unable to consume high salt foods. I hope you will at least instruct your deli staff on the difference between roast pork and ham as…

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Lyn smith

Nov 12, 2018
0

Went shopping at Woolworths kinkora Gladstone walked to the service deli and it was disgusting. Looked like the inside and outside glass hasn't been cleaned for a long time, it looked the same as the last time I was there.

The way the ham are thrown in the counter to fill a cabinet that they do not use anymore, the products in the caninet were as dry and not well presented. Just wondering if the store manager or the deli manager actually look at the department from a customers view.

All I can say is I will not be buying anything from that department.

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Vicki Collins

Nov 11, 2018
0

We have just moved back to the Lockyer Valley from Hervey Bay and two days in a row attempted to buy roast chickens from Woolworths at Plainland. Both times, no chickens?!!! I assumed at 12 noon the chickens would be ready, but not a chicken to be had!

Unfortunately, Woolworths seem to be the only supermarket in the immediate area, too bad for the customers. We drove to Laidley and IGA had plenty of beautiful BBQ chickens. I will be letting my friends know this, so they don't make a wasted trip to Woolworths at Plainland in the future.

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phiindile machi

Nov 10, 2018
0

I call customer care to close my credit card after i pay all the money,they didn't close it ,now i get a msg each and everymonth that i have to pay

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christine rhodes

Nov 8, 2018
0

53 08/11/2018. I trust you will speak with the store manager and perhaps some of the staff need retraining.

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Sandra Tam

Nov 7, 2018
0

In early October this year I bought two bottles of Blackmores Glucosamine Sulfate 1500 at $23.50 per bottle which was advertised as half price on your catalogue. As a regular customer of Woolworths, I thought this was a very good bargain and did not bother to check prices of similar product with your competitors.

Subsequently I found out Coles offered only 35% discounts of the same product and yet their discounted price was lower at $22.75.

I was very disappointed that the original price offered by Woolworth of this product was $47, a huge 34% more expensive than the original price of $35 as offered by Coles.

Consumers tend to be attracted by the percentage of the discounts generally rather than checking with the original price.

On this occasion I felt being cheated by Woolworths, a…

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Sam Stamos

Nov 6, 2018
0

I called Camberwell store Wednesday 9am, three times. Each time the call was not answered and each time i waited for a very long time, not, simply hang up after a few rings. In the end i gave up.

I am aware, staff are busy, but, i am also aware there is always someone at the front desk that could pick up the phone.

In the end, i called your competition and picked up what i required from them. I still shop at Woolies, but, believe you should be aware and advise your store manager

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jan brand

Nov 5, 2018
0

have been going to cafe at double bay for a long time i have had to complain have put it off for ages the service isappaling please give the girls a lessen in smiling anything to shake them up the wpoman who is pregnant is the worst a surley and unfriendly please do something

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Teresa

Nov 3, 2018
0

I had one bottle of milk to pay for and because there was a lady in EXPRESS lane with a trolley full I had to wait 15 minutes came on OPEN more checkouts EXPRESS lane is 15 items or less and you SHOULD put that on the sign to let people know. No wonder you are losing customers I would have left the item on the checkout and go else where but Mum likes Woolworths milk I don’t know why

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Jan Wynne

Nov 3, 2018
0

55 3/11/2018) The girl Elle informed me that it is not their fault if the machine does not work and that she could not fix the problem and told me to 'have a good night'. I informed her I was not happy with the store as the previous night Elle had charged me twice on an item (excuse change over - staff swapped over on the register while in the middle of my purchases) Her manner was condescending, repeating over and

over to 'have a good night'. Her responses to my complaints incensed me…

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