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Woolworths

1,282 complaints

Address

GPO box 4535, Sydney, 2001

Woolworths is facing significant customer dissatisfaction across multiple areas. The most prevalent complaints involve poor customer service with rude or unhelpful staff, followed by serious product quality issues particularly with fresh food items. Technical problems with self-service checkouts, inadequate staffing levels, stock availability issues, and pricing concerns are also major pain points affecting customer experience.

Common Issues

32% (234)
rude staffno helpnot answering phone
26% (190)
poor qualityovercooked chickenrotten
20% (146)
self servicelong waitonly two checkouts
14% (102)
shelves depletedout of stockempty shelves
8% (58)
price gougingoverchargedexpensive

Complaints

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Jacqualine Chiodo

Jan 30, 2019
0

I've lived in my suburb for 2 years, we have 2 woolworths stores. I throw out over half of my fruit everyday I buy it. My baby has special dietary requirements and his fibre needs to come from fruit. Everyday i buy strawberries, blueberries, grapes and raspberries or blackberries.

I do not get more that 3 or 4 strawberries out of a packet, daily they are rotten, theimported grapesin winter from America arebetter quality than australian. Blueberries lucky to get 6 out of a packet. Its all rotten when i get home, doesnt last a day.

And their meat, wow, thats really bad, boxes and boxes of pre packaged rubbish, 3times i have been sold off chicken mince, yesterday i took back beef mince, its become to expensive for me to shop there, i cant throw all my food in the bin everyday. Yesterday I…

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Rod Tonkins

Jan 30, 2019
0

Hi I am writing on behalf of many neighbours on Peel St Tuncurry, I am at 20 Peel St Tuncurry. They have spoken with staff with no result. 1. The grounds now are very untidy & not kept clean. 2.

Sometimes various Derelicts abusing & hanging around front doors & grounds. ) 3. The guy who blows the leafs on Peel St (photo attached), blows out onto the road, & with the N/East Winds, these leafs end up all over our front yards.

He only needs to use a Vacuum instead of a blower, a neighour spoke with him, & no results. 4. I have had a Semi Trailer, drop off his trailer? Across from Loading Dock in front of my driveway, blocking any emergency egress.

Very very dangerous & poor commitment by Driver & staff not realizing the emergency danger if a situation occurred.…

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Jeff Williams

Jan 29, 2019
0

49pm. Most of the ice cream in this section was in a thawing state, some were liquid. I let the lady at the self service know that there appears to be a temperature problem that has not just happened. This should be monitored regularly though out the day and never be left in this state for customers to purchase.

Obviously a fridge break down that hasn’t been dealt with in the correct manner. I hope that the ice cream is not refrozen for resale.

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Vicki Botha

Jan 28, 2019
0

I live in Montana area in Pretoria... near my business, however to shop at your store at Zambezi Junction , which is so sub standard to Woolworths brand... and the management are so arrogant. I adked manager to put a sign up which is more teuthful & he said no he cant ..

so i adked would he rather bullshit people , which he took exception to... i did jot swear at him but yeah, rather not put sign up at all than to have a sign up which we have seen fir padt 2 weeks so it cant be “for a few hours”

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jennifer sibley

Jan 28, 2019
0

I have no complaint about staff, but am extremely disappointed with quality control. On Friday 26th January, Australia Day, I bought flowers from Woolworths Kingsway. To be specific, dahlias at $10 for three blooms and Singapore orchids at $10 for five sprigs When I went to arrange them, at the most half an hour after being bought, the dahlias lost at least half of their petals when they were released from the plastic sleeve. The Singapore orchids only lost a few of the lesser blooms, The NEXT day the dahlias had wilted and were significantly browner and in not good shape. Today,Monday 28th Jan, the orchids are dropping a large amount of blooms. This may not seem like a big deal however, as I am on a restricted budget,$20 for flowers that don't last is seriously NOT acceptable.

Jennifer…

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Virgilene

Jan 28, 2019
0

I was unable to find stock on the shelves at two Woolworths stores - Greenstone Mall and Green Valley. I went on Saturday at 10h30 and Sunday at 13h00, there was no low fat drinking yoghurt, 6 pack low fat strawberry joyhurt, red apples and Lite Hummus.Surelt these stores shoudl not run out of stock knowing full well that this is the peak period.... it so frustrating!!!!

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Iris Owen

Jan 28, 2019
0

I am writing for clarification of when a refund and no charge for an item is applied. Very occasionally I have purchased something which may have been officially reduced by about $1 but have been charged the full price but I have not bothered to return for a correction as the amount has been so little and I was prepared to pay the normal price.

Surely I am not at fault for scanning errors. I await your reply in anticipation. com

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Carmen

Jan 23, 2019
0

Shopped at your Woolworths Warriewood store, was served by a girls called Charlotte, she is extremely rude, it’s not the first time I have been served by her. All the other girls are extremely nice bar this one. I do not like to use the self checkout as I feel I am taking someone’s job away but if need be I may have to start using them.

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Jana van der Merwe

Jan 23, 2019
0

Dear Woolworths I buy roses on a weekly basis as I believe that every home and office should have flowers. Yesterday however I went and bought roses from Woolworths in Palmyra and not even 24hrs later and my roses look half dead.

Now this is really not the norm, especially being a very cool day and it is sooo appauling. Please can you rectify this. Jana

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Ben Clark

Jan 22, 2019
0

I shopped at Woolworths Upper Burnie in Tasmania, and went thru a register and the staff member's name was Madison. No greeting, no smile, no farewell. Sour faced and she was also rude to another staff member at your store.

How do you employ staff like this. Get rid of her. She is hopeless. I have gone thru her register in the past and i see she is the same at all times. Needless to say disappointed but with not enough manned registers available i had no choice but to go thru her, very rude !

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Sheree Schofield

Jan 21, 2019
0

Woolworths Campus Square - Ladies under wear - bra division - There is a huge sign stating that a trained staff member will assist.

December I was told that the lady was on leave. I went again yesterday and was informed that non of the staff is trained to assist. I asked for a tape measure and w I Was told that they do not offer the service at all.

Shocking as I had wasted petrol to go there. I chose this branch as I thought that there would be more privacy .

SO MUC H FOR THE BRAND. THIS IS MIS ADVERTISING ..SHOCKING

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Mitch

Jan 20, 2019
0

Hi there, I was shopping at Woolworths store. You have advertised the 1.2kg weetbix at everyday low price $4 on a big sign in the cerl isle, but today it scanned up at $5. I was using self service and mentioned it to the lady working there. She wouldn't do anything about it, even when i mentioned about the massive isle sign, she just said all the prices that scan up correctly. If thats correct you probably should take the sign down since it's false adverising.

Thanks

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Aaron Mirshahi

Jan 19, 2019
0

Hi I have a really bad experience in customer service on the 19/01 at woolworth Springvale. When i came to the front desk, I was given a distaseful facial gesture by One of the customer service name Jessica, she was helping another customer and she told me to wait and will get back to me after she finished helping the customer, i said ok.

but afrer awhile i have waited at the front desk. when she was finished helping the first customer, she came toward the front desk with her body facing me, but her face kept away and avoided to eye contact, as though i am nonexistence and

then turned and proceeded to serve another customer that was there after me at the register 6. i still waited for her to serve me but after a while but i felt small waiting there deliberately neglected, i decided to line…

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Geoff Weston

Jan 19, 2019
0

My local Woolworths supermarket at St Clair has recently undergone a makeover which I believe is a standard design for all of your stores. The net result of this refurbishment for the customer has been one of confusion, frustration and anger. The dropping of certain product lines while understandable in the competitive world is disappointing as many appear to have been local product. The main concern from my perspective and many of the other customers is the ridiculous product placement. Comments from other shoppers are less than complimentary when discussing the designers of the store layout

Once again I understand that product placement is something of an art-form for the savvy marketers but wandering up and down looking for a specific product is not an enjoyable shopping experience…

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Charlene nagiah

Jan 18, 2019
0

I was at your West Street Woolies store on the 15/01/2019 , I made a total purchase of 488.85. I bought LF CHOC pack of 4 milkshake on promotion .When I got home my son had opened it and it was horribly spoilt. I also tasted . My concern is that this is not the first experience I had . I purchased the chicken steaklets last week also on promotion and that was sour . I purchase food items regularly at woolworths and im concerned as it seems like stuff that go on promo seem to have a defect.

Unfortunately I mislaid the till slip from last week items , but I do have the tillslip fot the pack of milkshakes . I have been a customer with woolworths for years and I am very concerned now about the quality of goods sold.

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Tania Scheepers

Jan 18, 2019
0

I am a regular client at Woolworths Rondebosch, I love all the staff at the tills even the floor staff, but the problem I have is your Management, especially the Lady, she does not greet at all, not helpful either. it never was be like that before, you hardly see them on the floor.

Secondly , you never find what YOU LOOKING FOR, LIKE TODAY I WAS LOOKING FOR 6PACK HOTDOG ROLLS AND KEBABS, no stock it is Friday and the weekend.

Very disappointing.

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Charlaine Love

Jan 18, 2019
0

00 hours and that was all we had for dinner when coming to dishing up the chicken was still bleeding inside and pink. Which I then had to put into the oven as there was no other food to make.

I just feel this is unexceptable . I love my woolworths chickens . Anyhow think you should just check on your ovens or something. thanking you kindly

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Teresa Rose

Jan 17, 2019
0

I spent about 3 minutes in woolworths tonight, (Casuarina woolworths, Darwin NT) walked in grabbed some oranges and bananas and quickly went to the self sevice cashier to pay. As i was walking out i was stopped by the security guard and asked if he can look in my little bag.

I was quite insulted as they saw me walk inside (security was standing with 2 other woolworths staff) I said why? the security said again that he wanted to check my bag i refused and said that i was already out of the shop and told him to check the camera if they were suspicious of me.

I was upset as im a regular customer and not once has my bag been checked in woolworths. Think there was a previous incident tonight as it was noisy before i walked into Woolworths. they think they can do that to any customer but all…

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GEOFF ROBINS

Jan 17, 2019
0

A month ago approx. I spoke to the regular Manager about poor quality meat from Drysdale store Victoria. I might ad I have been a happy customer for 40yrs until this pig of a manager NEEDS A REFRESHER COURSE IN PR.THERE ARE NOW 3 Supermarkets in Drysdale now Id love to see an improvement THANKYOU.

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Rashmi Gupta

Jan 14, 2019
0

I bought this packet of Bicarbonate Soda from Woolworths and weighed to use from the packet. To my surprise the packet only contained 250g whereas it is clearly marked as containing 500g. This is not expected from Woolworths !!! I feel cheated and I don't know if I can trust Woolworths for other products.

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Marlene Sharpe

Jan 13, 2019
0

Pickled fish... fish is is now in my own container . So revolted and horrified that I expect immediate attention please for you to collect and analyse what this foreign peace could be ( now frozen) . Jhb . Cellphone 0828519701 MARLENE SHARPE

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philip Kavanagh

Jan 12, 2019
0

having problems with your "essentials sardines" in spring water. made in Thailand product inside is fine and ok its the crap packaging. so far every can I have opened the ring pull tab has snapped off before the can is fully opened.

opens probably 1/3 to 1\4 and ring tab snaps off the can.

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Corinne Caqueux

Jan 11, 2019
0

Please, do not sell Ben & Jerry ice cream who has been under intense scrutiny in the US as described by a reputated US consumer association. Ben & Jerry have been found to lie consumers regarding their "quality ingredients" as they like to claim.

Sadly it is loaded with glyphosate as well as other unhealthy ones. org/press/organic-consumers-association-wins-motion-dismiss-case-against-unilever-owned-ben-jerrys Note: make sure you keep updated on imported products for protection against such unhealthy practices of farming and what those products are labelled with.

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Rf

Jan 10, 2019
0

A employee at Northgate south Australia 5086 her name Sharon she was dispectful annoyed mean nasty not helpful didn't even want to help out me at all.

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Rene Sasman

Jan 9, 2019
0

Every week I buy bananas from Woolworths Blue Route, when I want to use the banana after a day it all rotten inside, I have to throw the bananas away, very disappointed.

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Vanessa Devlin

Jan 9, 2019
0

00 cash out. 00 cash out. I didn't realze the mistake tll I got home. I rang the store and said I would bring it back the next day to have it fixed up to which the person on the phone said" that is a good idea as the service manager and store manager will be in and know what to do.

I returned today and the service manager had no idea what to do. "oh I will ring someone and find out what do" Then she said. "here you keep the card and I will see what I can do and I will let you know when I find out. 00 on it.

Well that was a mistake. I was put threw to 3 different people to wich I had to relay the story each. And was finally told that there was nothing that could be done about it. I Asked the girl on the phone to pass it on to someone who could do something about it.

I was then told that…

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Rex Simmons

Jan 8, 2019
0

I have been purchasing Vaalia "Natural" Yoghurt 900g tubs from Woolworths for years, but suddenly Woolworths no longer stocks it, only the sugar-added fruit versions. Coles still sells the "natural" (plain, unsugared) variety, so the manufacturer still makes it. Why then did Woolworths take the HEALTHIEST CHOICE off the supermarket shelf?

If you wish to boost your reputation as the healthy, so-called "fresh food people", it does you NO SERVICE in the public eye to stop stocking the healthiest yoghurt option for this old Australian supplier! " Please consider re-stocking the healthiest version of Vaalia yoghurt forthwith.

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Michelle Gray

Jan 8, 2019
0

Why is the quality of your meat department in the new Deey Why store poor and looks like it’s been there all day where The Mall with Tim the butcher it’s fabulous and why at Dee Why is the meat old and dry so disappointing and the butcher is too busy texting

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Amie

Jan 7, 2019
0

Hi i have bought milk from my local woolworths and it was off I tried it 3 times with 2 different coffee's just to confirm it was the milk.... The milk is in date.... Thank you

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D. REEVE

Jan 7, 2019
0

On Sunday 6/01/2019 I went to shop at Woolworths at Mall@Carnival. I was absolutely shocked to see how filthy the trolleys were. There was not even any cleaning equipment to wipe them off. PLEASE! Food gets put into these trolleys. This is unacceptible!!!!!

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Marilyn Watson

Jan 5, 2019
0

IYesterday I purchased a "250 gram" block of Woolworths Essentials unsalted butter at Woolworths Margate and when i weighed the product I had only received 219 grams.

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Wendy Jones

Jan 5, 2019
0

Where I live in Mossman, NQ, we have one option to buy food, and that is in a Woolworths. Since the megastore opened, all other small food retailers have closed, now we have no choice. Our store is open at 6 am, so to avoid the crowds and/or use the only time you have available, this is when you shop. zilch, nada!

The fruit and vegetable section, has not been restocked, so many items are missing. One would have to question the wisdom of opening that early, if you are not going to staff adequately. ) produce. I gave up buying stonefruit this year except for apricots, because they were rotting before they ripened, ditto for the avocados, I kept buying ones black and/or stringy inside.

30 am, I could not find a punnet of strawberries that did not have one or more rotten fruit in the punnet,…

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Mrs. C. Wilson

Jan 3, 2019
0

I am a very frequent customer of Woolworth Abbot Street but Also Smithfield. I have had some rather very unpleasant dealings with a female employee at the Abbot Street shop, actually on December 27, 2018. The 1st was when I asked at a cash counter if I could have a word with the manager.

The young girl serving me shrugged her shoulder, moved her head towards another female employee, she then whispered something in her ear. The female employee came to me and her body language alone was hostile. I asked if she was the manager and with a swift nod she acknowledged that.

I told her the reason; our daughter had done shopping for me from a list I had given her. Emptying the shopping bags I found a packet of cigarettes on the bottom of the shopping bag. We don't smoke in our house and she knew…

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Ricki Clarke

Jan 3, 2019
0

One the worst front end services I had took my own bag in self checkout and when I used it she said have to use a Woolworths bag in this area and to made it worst she looked in my bag took things out after I was done then put it back felt like my space was taken away from me , her name was Mellissa blonde person Upper Burnie in Tasmania … cant miss her she always talking to customers at self service instead giving people there space acting like being friendly very rude person … beware customers of this snake very fake at her job :(

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Brett Noonan

Jan 2, 2019
0

My wife purchased Golden crumpets 6 pack bar code 9310043003014 Expiry date Jan 19 from BellPost store on Monday Dec 31st and when we went to use them on Jan 2nd they had already gone mouldy. Considering the time from between date of purchase and date of use by I find this unacceptable by any standards. I await a response.

Yours Brett Noonan.

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Suzanne

Jan 1, 2019
0

Wonderful that Woolworths store were open on New Year's Day, however the staff never felt the same at Besonia , we went to shop for our holiday. Decided to pop in and and have a quick breakfast, ground staff were great, however your kitchen staff and management where a no show waited for over nearly a hour , and to top it all got the incorrect breakfast the garnish was so old....

in my opinion it should just be a quick cake and coffee shop...... very poorly managed ....

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Katherine Kavanagh

Dec 31, 2018
0

i am sick to death of poor service and experience. At 4:00 today I was shunted from one of the two (only) checkouts open to go to the express lane. 50 for a rockmelon, as labelled. The assistant couldn't have cared less until I left the till and checked the label leaving my things at the till.

The beans in your fresh food people shop were brown and discoloured. The lettuces shabby and wilted. It's so often like this.

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Helen Morcom

Dec 31, 2018
0

00 worth of vouchers which are used as prizes for competitions in our Golf Club each week. The person who served me clearly did not want to be saddled with the purchase of gift cards and made this painfully obvious, this is my experience each time I purchase gift cards at this store, some staff are just more rude than others.

I was not greeted and when purchase completed staff member said "There you go". If this is such a problem should I take my business elsewhere?

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Brett reardon

Dec 29, 2018
0

Orders 1kg chicken thighs got to counter to pay $5.50 a kg and was charged $29.50 for ham that is not on woolies got the big eye on you now.have made complaints to the right authorities. Not a very happy chappy woolies.had this happen once before at another store .No regards Brett...PS can't supply products as was taken away and replaced.so left store just so I didn't blow up.but be warned airlie beach woolies next time will have on fraud.(got it).?

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Paul HOGG

Dec 26, 2018
0

In early November this year I approached the Woolworth's Store at River link Shopping complex and spoke to the store manager requesting that I receive the weekly specials brochure at my residential address via Australia Post surface mail. To date I have not received any brochures.

As it is now two months since I made the request, I find the situation unacceptable and urge you to arrange the immediate delivery of these brochures each week.. I can not see why a simple matter is placed in the too hard basket.

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Mrs Robinson

Dec 22, 2018
0

Morning, as I have been shopping only in Woolworths supermarkets for over 51 years and 20 of those years as a Deli manager for your stores. I opened the Deli at Chester hill so I can appreciate how busy food departments are.

This morning I went into Chester Hill to buy your double pack of round plain unfilled sponges. I asked the girl in the bakery isle had any as I had checked the shelves in the bread isle and display case outside the bakery.

They only had rectangle ones which I did not want. The young girl asked the two lads ( I will call them lads as they do not deserve the respect of being called men ) the oldest one which I think is the Bakery manager or 2nd in charge came over looked at me and

I said " Do you have any unfilled sponges " he turned away and at the top of his voice…

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Paru chetty

Dec 20, 2018
0

YES I WILL BE VERY SPECIFIC.

Why don't you have all your online offers for Durban on your Christmas cake offers

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Mrs Theresa Quinlivan

Dec 18, 2018
0

I was doing my weekly shopping as usual at woolworths, But this time i was shopping at the new woolworths in Coolbellup for the 3rd time, lovely store , plenty of produce but after paying i went to the cigarette kiosk to buy a carton of cigarettes, my 20 year old daughter was standing almost at the next checkout with my trolley waiting for me, The service girl by the name of Chealsea kept looking over at her and

asked if she was my daughter, I said yes and she refused to sell me the cigarettes unless my daughter came over to her and showed her ID, MY daughter was not near me and usually doesnt have her bag, I was lucky on this occasion she did, I found the service girl to be quite rude and lucky i had already paid for my groceries or i would have just walked out.

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jenny wheaton

Dec 15, 2018
0

Vitasoy oatmilk has been removed from the shelf this is the only milk I can drink and prefer and it is not being stocked in this store anymore I would like to no why and also why it cannot be but back on the shelf. Woolworths is removing to many items from there stock of grocerys that some customers prefer. Come on woolworths but my oatmilk back on the shelf.

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Julie Tye

Dec 12, 2018
0

It is actually my father that I’m complaining for. For the last 3 weeks he has not received any brochures from Woolworths not a good time of the year for this to happen. His address is 98 Wehl Street North Mount Gambier SA 5291

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Lee

Dec 8, 2018
0

I Can’t eat in an enclosed space, kept asking to open the door and the staff kept closing it, when I said I can’t eat in an enclosed space they took my food away...this is incredibly rude. Never felt so humiliated, won’t be eating here again!!!!

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Gayle Shirley

Dec 7, 2018
0

And customers should not have to explain their actions re id no matter if item is 5 dollars or 50 dollars.

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Lisa Gerrard

Dec 7, 2018
0

My husband and have shop at valley place Woolworths for several years now. Spending $350 - $550 each fortnight and have seen major changes in the last year which is not for the but the worst. Thursday night when there should be two or more check outs open we find every time we need to ask for service.

I know this self check out thing is what you think everyone wants but I am not putting that amount through self serve or waiting for someone to open a check out . Last night was the last straw young lady said I am closed but there was not another check out open.

She did serve us then was quite blunt to next few customers. I am only giving this feed back in hope you will look at your store and hopefully fix it for the best ,but if not I don’t care because you have lost our money. $22,100

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norma bou-nehme

Dec 6, 2018
0

I was at Woolworths this evening at Marrickville metro at the deli department. I asked the gentleman who served me for 200grams of mortadella and had asked him if he could cut it fresh for me as I wanted it thinly cut.

He proceeded to tell me that he had cut the mortadella that was on display only ten minutes ago, but I asked him if he would like it cut fresh as I wanted it thin. He then went out the back and was shaking his head as if he was disgusted that I dare ask him to cut it for me.

I watched him as he went about cutting the meat but I noticed that he was cutting the mortadella on a slicer that was filled with left over ham that had been cut and the slicer was dirty. I personally understand that it is all cold meats that are being cut on these slicers but having worked in the food…

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Phyllis Harris

Dec 6, 2018
0

Yesterday I purchased an Asian Salad Bowl from your Woolworths store at Burleigh Waters, Qld. Upon eating the salad I crunched down on a piece of what appears to be hard plastic material and almost broke my tooth. It would appear that this hard material has fallen into the salad during the manufacturing process.

I was very annoyed that this could occur and worried that I could have swallowed it. I've attached a photograph of the piece of material mentioned and also of the label on the salad showing the date, location and time of manufacture.

Can someone please contact me to let me know what is going to be done about this and what compensation I can expect to receive. I am a regular Woolworths shopper and feel very concerned that this occurred and it makes me very wary to purchasing any…

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