Woolworths

We have just finished our weekly shop and would like to complain about the service at the checkout. The operator was very slow,we waited for nearly half an hour for groceries to be put through, we could not go to another checkout as we had already unloaded them on to the checkout.

The packing of the bags was very poor ,She has no customer service,or communication skills at all, very hard to understand,has a very abrupt and rude manner.

Also it is not a very good look to be serving customers while you are chewing gum. This is the first time that I have complained because normally the service is excellent.

30pm my handbag was stolen in Woolworths, Menlyn branch, Pretoria, Gauteng. I immediately reported it, but they apparently could not see me on their security cameras which \i found very odd, because I was moving around in the store for sometime!

I lost my purse, cash, car keys, house keys, cell phone, reading glasses, bank cards and all store cards. After being told they could not see me on cameras I immediately went to customers services to report and stop my Woolworths card.

00 for goods I returned on the 18th of February. 00 at home, and later I went back with it to customer service. They took the slip into an office to phone the gift department so they could cancel it, and…

I have been buying from Woolworths Broadacres meat and on a few occasions it has come back smelling badly. Just after the load shedding. I took the one steak back and they replaced it, Then the next time we bought duck legs and that came back smelling. I did not even bother to take it back I threw it away. Now today I went to Woolworths Dainfern and ordered Granola yogurt berry breakfast. Not sure of the name.- I think Acadia. It was so hard the raisins and the currents, it was like eating hard candy, I could have broken my teeth on it. I called the manageress and she agreed with me.

Woolworths always used to be the best store, but now it has completely lost its touch.

I was very disappointed.

Kind regards

Lynette Bernstein

Woolworths Riverton Store Perth 5 March 15:16pm Cadbury Turkish Delight bars advertised at half price for $1.00. I purchased 8. At home I checked my docket. I was changed $16.00 Upon return to the store, the manager explained the discount sign had not been removed. Sale had finished a week ago on the 26/2/19. No Apology until I asked for one and then it was a feeble "sorry" that was dripping with sarcasm. She gave a refund of $7 on my card and a two dollar coin.

Very stressful and a huge time waster driving back and forth to shop, parking, walking, waiting, waiting, waiting while manager worked on a check out.

Not worth my time! Guess it works for Woolies.... False advertising and quite unrepentant.

Customer service very very bad change wrong money did not say sorry my daughter buy a bead with $3.40 she give $10.40 need change $7 but the cashier only give $6.00 ,she going to ask the right money back but the cashier unhappy to give back $1 more but did not say sorry with my daughter I very angry giong in ask ,why you do wrong did not say sorry with my daughter and you do not happy to give back the change

89. The cashier gave me 6 Disney tiles for this. I reminded her that it was a 2 for 1 weekend so she called her supervisor who informed me in a not so nice way that "don't be silly, this only started this week and

we would not be doing that" (meaning 2 for 1 tiles) I asked her to look it up but she walked away. I found this a bit embarrassing as there were lots of shoppers around. I then left and went home and then I rang the store.

They informed me I would have to go down there again and take my receipt with me so they could check it - no problem - went down explained again at the desk and they gave me a few more tiles. When I got home I counted the tiles and I was still short - only a couple but that is not my point.

I was not about to go down again it would have cost me more in…

I bought the mango 100% fruit juice blend today and it tastes nothing like a mango fruit juice that I'm used to. its so sour it felt like I was drinking the mango pineapple fruit juice blend. and because I know the difference between the two, I think this is mango pineapple fruit juice packaged in mango fruit juice.

Good morning, at 8 50 on the 26th of the 2nd 19 a staff member who identified himself as Edward was speeding through the undercover parking area and came to an abrupt stop after screeching his tires near the zebra crossing at the first zebra crossing I thought the man was literally going to run me over, as he got out on the second zebra crossing I told him there is a speed limit in the car park as and

he then said to me whos having a bad morning. I replied that he should stick to the speed limit has was in uniform and worked in the complex. I told him I would be reporting him then he said close to my face that I should go ahead he didn't care as his wife was the manager.

We were now in front of the customer service desk when he said what country are you from as I'm an immigrant I found…

Good day,

I bought Tropical fruits on the 22.02.19 and the strawberries in there had mould growth in before reaching expiry date.

Hi I would like to raise some issue when I returned the incomplete set in Wooloworths Westfiled Belconnen the staff in charge in Customer Enquiries told me to just get a new set as replacement. To make sure that the box has the complete hair coloring set, I have to open the box and double check before grabbing it.

An old guy customer was watching me doing this and call my attention and ask why I am opening the box. I said that I have to check the box to make sure it is complete as I have bought incomplete set previously and he suddenly said that I am a "BULLSHIT".

It hurt my feelings and it is really upsetting because of this incident. I think the one that should be getting the replacement for me is one of the woollies staff and not the customer to avoid this kind of incident.

And also…

I have just thrown out my ladyfingers bananas even though they looked beautiful and ripe they were hard and not ripe, why do all the Bananas I buy from Woolworths end up tasting like green bananas that only look ripe? 0416 988 894 is my phone number if you want to ask more questions.

I have been shopping here for 4 months since I moved to Croydon and I have never experienced such poor customer experience, lack of stock and the dirtiest store I have ever shopped in. This store seems to be run by incompetent staff who literally dont give a crap about any standards.

I would like to take this further to an external body and ensure your store is audited against standards you should be complying with. To provide more detail in relation to what I have experienced I have outlined some examples below: - deli staff not using gloves or tying their hair up - not enough lanes open even during peak times - dirty scales at the checkouts so

you cant even weigh your fruit and vegetable in fear of some horrid disease - empty shelves all the time, especially bread and milk and these are…

Looked forward to the free Mil Lel cheese samples this week, however, the three Woolworths stores which I visited did not have any of the products advertised.

I would like to make a complaint about your attendant at Woolworths Petrol Brown Plains. 30pm. I got out of the car with my 8 year old grandson and went to the pump. I put the pump in my car and realised the preset amount was not working so I asked my grandson to hold the pump while I figured out what was wrong with it.

Your attendant came outside and started screaming at me saying he cannot fill up. I said to her I know he’s not filling the car he’s just holding it for me. She kept yelling a me even though I said three times, he’s not filling up.

The pump was not working. While I accept her right to inform me that my grandson is too young to fill up, what I will not accept is her abuse and her continuous screaming at me. It was way out of line.

I am a customer and I will not be spoken…

I did a survey for Woolworths for which I was promised a voucher in Feb 2018, have been sending e-mail to customer service they are of no assistance.

Approximately one month ago I purchased a Woolworths Cheese Cake, just a few days later I suffered an attach of diverticulitis, I was treated for that condition. About 10 days later I again purchased another Woolworths Cheese Cake & suffered the same fate, unfortunately with more severe symptoms, unfortunately the items purchased contained peanuts which I am allergic to.

My complaint is that the labelling on this item is not legible, I was obliged to use a magnifying glass to read the label. I am disappointed that your company engage in the practice of selling items with labels that are not legible, the company's duty of care towards customers is quite questionable.

To who it may concern,

Ref: car insurance claim no 911424

I had a minor car accident early this year & what should have been relatively easy lodging a claim to repair my car has caused me just so much stress & major upsets. I went to a repairer & they quoted $1,402 & sent it to you but I got the "we never received it", I then have sent it 15 times & it's the same story. I feel so let down & on the brink of a breakdown & therefore are withdrawing my claim with naturally a lot of hurt & anger, the bottom line is it's just too hard & not worth it if it effects my health & well being. You must work out a better system & much clearer email address to forward quotes as I truly do not want another person to go through what I have, it's been a very bad joke & has really taken it's toll on my…

On 13th Feb, I bought a punnet (250gm) of Imported Strawberries at Woolworths Eastate for R44.99 and they have no juice and are sour and unpleasant. Sell by date is 16th Feb. Please arrange replacement or credit.

Good day I bought Posh Pets Sachet of dog food today and noticed at home that the best before for this sachet was in October 2018 already

This is really disappointing for me from Woolworths, we do all we can to prevent our dogs from getting sick at all, didn't expected this from Woolworths

Charlotte

My post paid mobile (NOT! prepaid) is not allowing me to make a call with a voice message telling me that there are insufficient funds to make this call please recharge you account bla bla bla.... I have never ever missed a payment and i am unable to contact some one to sort it out when i very much need to use my phone. I have tried to call support using another phone only to find that this area is closed and won't be open till 09:00am. I have also tried online chat only to have chat repeatedly closed.

This is an extremely inconvenient system error this morning!

I have recently reported tower error/fault as well which is also another ongoing inconvenient error!

Having to type this instead of being able to utilise the very unit that is designed to talk to some this pains me as well!…

I buy a raffle ticket and then every time I enter the store I'm asked to buy again so to avoid this I will shop elsewere

On 10 February, 2019 I purchased a 400 gram tub of Potato Salad (at a cost of $4.50) from the Woolworths Store at Allison Crescent, Menai.

The majority of the potato within potato salad was near uncooked/raw and uneatable.

We had a gathering to celebrate my partners birthday, and everyone complained that the potato in the salad was hard and uncooked.

I have attached a copy of the receipt.

Hi

This is the second time I've submitted this complaint about poor customer service. As yet I've received no verification of receipt of my complaint via the above email address.

The complaint submitted was in regard to an incident which occurred on 9th Saturday at 3:30 pm. The shop in question was Woolworths, Ocean Keys in Perth. As I said in the previous email I was rudely affronted by one of the packers, a female ,middle aged , brunette who admonished me for replacing food containers on the wrong shelf. consequently I had a not very enjoyable shopping experience as I was astounded at her rudeness. I assume and hope it was not racially motivated on account she had heard our accents just prior before putting me down. I've been a loyal Woollies customers for many years and now it makes…

Recently purchased Woolworths essentials smoked oysters in vegetable oil 100 g and crunched on a large portion of oyster shell. Extremely unhappy.

My complaint is with the trolley collectors, they are rude and disrespectful. Placing my 2 yr old granddaughter in the trolley, apparently taking to long for him. He jammed the trolleys through the door, which then trapped both of us against the window amongst all the other trolleys until he moved the ones blocking the door.

I totally understand he has to deal with cars and trucks and pedestrians and some people are just very unhelpful and rude. I am not one of those people and he make me feel quite angry and disgusted in his behaviour.

I am not one to complain but this man left a very sour strike against your otherwise great supermarket.

My complaint is about an on going insurance car claim no. 911424, I just want my car fixed with is my right & I've just about given up trying ! so very hard when it shouldn't be, impossible to get answers & correct email addresses via phone & no-one replies to my emails except when you wanted me to pay my $800 excess which I promptly did.

I have a quote for repairs but just so hard to know where to send it & after waiting 30 minutes on phone on 7/2/19 I was given the incorrect email address. Just so frustrated & will definitely be changing insurer's.

The service I have received deserves zero stars. Extremely disappointed & really don't think I will ever get repairs to my car & close to paying the $1,500 myself, out of my own pocket as just not worth the stress dealing with your…

Sharp Plast piece on the neck of a Woolworths 600ml spring water bottle Very sharp and hard

Photos attached

BBD 19/01/2021

Hi I've been a loyal Woollies customer for the last 10 years and in particular I shop often at the Ocean Keys branch despite living in Alkimos. I occasionally shop at the Butler branch. The reason I chose Woollies as my preferred grocery store as that the staff have always been very courteous and helpful, probably on par with Bunnings.

However, yesterday afternoon, 9/02/19, at about 3:30 in aisle 9, all that changed. I was behind my schedule and in a hurry. My wife had added disposable plastic food containers to our trolley. After a brief discussion we decided we had enough of these containers at home and did not need more. I proceeded to place them on the adjacent shelf,(not from where I had collected them from). I was then confronted by an Woolworths employee( a middle aged, brunette…

On 28th January 2019 I bought double pack Lean Mince (R99.99) at Woolies Soneike. Used the first one on Wednesday evening only to realised that there was something wrong with it. Didn't smell but the taste was different. Took the other one back to Somerset Mall (this is where I usually do most of my shopping) and was told by the Food Manager (unable to get the name) with an attitude that he finds it very strange. I kept my cool and just asked him what he suggest I do. made no contact with the cashier and told me "yes".

As a loyal customer of Woolworths I really felt disappointed in the way I was treated. This is not the first time it happened. I had a similar experience at another branch a while back.

I look forward to your reply and a resolution to my query.

Regards Denise February…

On January 10, 2019, @ 12:23 pm, I paid $6.49 on assisted checkout using my NAB Visa credit card. Took a bus home, and when I reached Castle Towers and needed to buy something, can't find my credit card, went home and did ring NAB right away. While talking with a guy he cancelled the card right away, was told, same store, purchased of $79.65 was made at 12:30 pm, a gap to 7 minutes..

When I reach home, did ring Woolworth Town Hall in the city, I was told someone will get back to me. After @15 minutes someone called me saying I left my card in the machine and can come back to the store to get it. When I asked how come someone used it, as if maybe, a voice of an Indian girl had a panicked attack. She talked so fast, addressing me darling, telling me not to worry because it will be reversed,…

I've lived in my suburb for 2 years, we have 2 woolworths stores. I throw out over half of my fruit everyday I buy it. My baby has special dietary requirements and his fibre needs to come from fruit. Everyday i buy strawberries, blueberries, grapes and raspberries or blackberries.

I do not get more that 3 or 4 strawberries out of a packet, daily they are rotten, theimported grapesin winter from America arebetter quality than australian. Blueberries lucky to get 6 out of a packet. Its all rotten when i get home, doesnt last a day.

And their meat, wow, thats really bad, boxes and boxes of pre packaged rubbish, 3times i have been sold off chicken mince, yesterday i took back beef mince, its become to expensive for me to shop there, i cant throw all my food in the bin everyday. Yesterday I…

Hi I am writing on behalf of many neighbours on Peel St Tuncurry, I am at 20 Peel St Tuncurry. They have spoken with staff with no result. 1. The grounds now are very untidy & not kept clean. 2.

Sometimes various Derelicts abusing & hanging around front doors & grounds. ) 3. The guy who blows the leafs on Peel St (photo attached), blows out onto the road, & with the N/East Winds, these leafs end up all over our front yards.

He only needs to use a Vacuum instead of a blower, a neighour spoke with him, & no results. 4. I have had a Semi Trailer, drop off his trailer? Across from Loading Dock in front of my driveway, blocking any emergency egress.

Very very dangerous & poor commitment by Driver & staff not realizing the emergency danger if a situation occurred.…

49pm. Most of the ice cream in this section was in a thawing state, some were liquid. I let the lady at the self service know that there appears to be a temperature problem that has not just happened. This should be monitored regularly though out the day and never be left in this state for customers to purchase.

Obviously a fridge break down that hasn’t been dealt with in the correct manner. I hope that the ice cream is not refrozen for resale.

I live in Montana area in Pretoria... near my business, however to shop at your store at Zambezi Junction , which is so sub standard to Woolworths brand... and the management are so arrogant. I adked manager to put a sign up which is more teuthful & he said no he cant ..

so i adked would he rather bullshit people , which he took exception to... i did jot swear at him but yeah, rather not put sign up at all than to have a sign up which we have seen fir padt 2 weeks so it cant be “for a few hours”

I have no complaint about staff, but am extremely disappointed with quality control. On Friday 26th January, Australia Day, I bought flowers from Woolworths Kingsway. To be specific, dahlias at $10 for three blooms and Singapore orchids at $10 for five sprigs When I went to arrange them, at the most half an hour after being bought, the dahlias lost at least half of their petals when they were released from the plastic sleeve. The Singapore orchids only lost a few of the lesser blooms, The NEXT day the dahlias had wilted and were significantly browner and in not good shape. Today,Monday 28th Jan, the orchids are dropping a large amount of blooms. This may not seem like a big deal however, as I am on a restricted budget,$20 for flowers that don't last is seriously NOT acceptable.

Jennifer…

I was unable to find stock on the shelves at two Woolworths stores - Greenstone Mall and Green Valley. I went on Saturday at 10h30 and Sunday at 13h00, there was no low fat drinking yoghurt, 6 pack low fat strawberry joyhurt, red apples and Lite Hummus.Surelt these stores shoudl not run out of stock knowing full well that this is the peak period.... it so frustrating!!!!

I am writing for clarification of when a refund and no charge for an item is applied. Very occasionally I have purchased something which may have been officially reduced by about $1 but have been charged the full price but I have not bothered to return for a correction as the amount has been so little and I was prepared to pay the normal price.

Surely I am not at fault for scanning errors. I await your reply in anticipation. com

Shopped at your Woolworths Warriewood store, was served by a girls called Charlotte, she is extremely rude, it’s not the first time I have been served by her. All the other girls are extremely nice bar this one. I do not like to use the self checkout as I feel I am taking someone’s job away but if need be I may have to start using them.

Dear Woolworths I buy roses on a weekly basis as I believe that every home and office should have flowers. Yesterday however I went and bought roses from Woolworths in Palmyra and not even 24hrs later and my roses look half dead.

Now this is really not the norm, especially being a very cool day and it is sooo appauling. Please can you rectify this. Jana

I shopped at Woolworths Upper Burnie in Tasmania, and went thru a register and the staff member's name was Madison. No greeting, no smile, no farewell. Sour faced and she was also rude to another staff member at your store.

How do you employ staff like this. Get rid of her. She is hopeless. I have gone thru her register in the past and i see she is the same at all times. Needless to say disappointed but with not enough manned registers available i had no choice but to go thru her, very rude !

Woolworths Campus Square - Ladies under wear - bra division - There is a huge sign stating that a trained staff member will assist.

December I was told that the lady was on leave. I went again yesterday and was informed that non of the staff is trained to assist. I asked for a tape measure and w I Was told that they do not offer the service at all.

Shocking as I had wasted petrol to go there. I chose this branch as I thought that there would be more privacy .

SO MUC H FOR THE BRAND. THIS IS MIS ADVERTISING ..SHOCKING

Hi there, I was shopping at Woolworths store. You have advertised the 1.2kg weetbix at everyday low price $4 on a big sign in the cerl isle, but today it scanned up at $5. I was using self service and mentioned it to the lady working there. She wouldn't do anything about it, even when i mentioned about the massive isle sign, she just said all the prices that scan up correctly. If thats correct you probably should take the sign down since it's false adverising.

Thanks

Hi I have a really bad experience in customer service on the 19/01 at woolworth Springvale. When i came to the front desk, I was given a distaseful facial gesture by One of the customer service name Jessica, she was helping another customer and she told me to wait and will get back to me after she finished helping the customer, i said ok.

but afrer awhile i have waited at the front desk. when she was finished helping the first customer, she came toward the front desk with her body facing me, but her face kept away and avoided to eye contact, as though i am nonexistence and

then turned and proceeded to serve another customer that was there after me at the register 6. i still waited for her to serve me but after a while but i felt small waiting there deliberately neglected, i decided to line…

My local Woolworths supermarket at St Clair has recently undergone a makeover which I believe is a standard design for all of your stores. The net result of this refurbishment for the customer has been one of confusion, frustration and anger. The dropping of certain product lines while understandable in the competitive world is disappointing as many appear to have been local product. The main concern from my perspective and many of the other customers is the ridiculous product placement. Comments from other shoppers are less than complimentary when discussing the designers of the store layout

Once again I understand that product placement is something of an art-form for the savvy marketers but wandering up and down looking for a specific product is not an enjoyable shopping experience…

I was at your West Street Woolies store on the 15/01/2019 , I made a total purchase of 488.85. I bought LF CHOC pack of 4 milkshake on promotion .When I got home my son had opened it and it was horribly spoilt. I also tasted . My concern is that this is not the first experience I had . I purchased the chicken steaklets last week also on promotion and that was sour . I purchase food items regularly at woolworths and im concerned as it seems like stuff that go on promo seem to have a defect.

Unfortunately I mislaid the till slip from last week items , but I do have the tillslip fot the pack of milkshakes . I have been a customer with woolworths for years and I am very concerned now about the quality of goods sold.

I am a regular client at Woolworths Rondebosch, I love all the staff at the tills even the floor staff, but the problem I have is your Management, especially the Lady, she does not greet at all, not helpful either. it never was be like that before, you hardly see them on the floor.

Secondly , you never find what YOU LOOKING FOR, LIKE TODAY I WAS LOOKING FOR 6PACK HOTDOG ROLLS AND KEBABS, no stock it is Friday and the weekend.

Very disappointing.

00 hours and that was all we had for dinner when coming to dishing up the chicken was still bleeding inside and pink. Which I then had to put into the oven as there was no other food to make.

I just feel this is unexceptable . I love my woolworths chickens . Anyhow think you should just check on your ovens or something. thanking you kindly

I spent about 3 minutes in woolworths tonight, (Casuarina woolworths, Darwin NT) walked in grabbed some oranges and bananas and quickly went to the self sevice cashier to pay. As i was walking out i was stopped by the security guard and asked if he can look in my little bag.

I was quite insulted as they saw me walk inside (security was standing with 2 other woolworths staff) I said why? the security said again that he wanted to check my bag i refused and said that i was already out of the shop and told him to check the camera if they were suspicious of me.

I was upset as im a regular customer and not once has my bag been checked in woolworths. Think there was a previous incident tonight as it was noisy before i walked into Woolworths. they think they can do that to any customer but all…

A month ago approx. I spoke to the regular Manager about poor quality meat from Drysdale store Victoria. I might ad I have been a happy customer for 40yrs until this pig of a manager NEEDS A REFRESHER COURSE IN PR.THERE ARE NOW 3 Supermarkets in Drysdale now Id love to see an improvement THANKYOU.

I bought this packet of Bicarbonate Soda from Woolworths and weighed to use from the packet. To my surprise the packet only contained 250g whereas it is clearly marked as containing 500g. This is not expected from Woolworths !!! I feel cheated and I don't know if I can trust Woolworths for other products.