Woolworths

Hi purchased some choclate fingers on march 29 they were all melted stuck together really un eatable just giving you some feedback i know things happen time to time would be happy to exchange

I walked in to woolworths at Hurstville westfield this morning and had a not so happy customer service at the check out. The store was practically empty at 9 in the morning. I walked up to pay four items at the desk and Biana who was at the desk truly looked like she didnt want to be there.

Not even hello or good morning not even a smile she scanned my items and placed it there .. I myself tapped my bank card.. picked up my items and filled my bag took receipt . I did come to know though that she was going away on a holiday soon as she chatted away with her friends while I was being served.

This may not seem a very big issue but I work in the same industry and I know how important customer service is. If the store was busy and it was the end of shift time , it was a different story too…

I was at you Waterfront branch where the assistant double scanned an item, no problem but she walks away without notifying me that she is going to call a manager. She then comes back and says she called a manager to do line void, I told her that she was wrong by not letting me know that she's just leaving her till to get someone, she apologized...

I waited about 5 minutes and still no one, there was a guy busy with something behind her, I think he works at Country Road mens department opposite tills I was paying at, she then asked him to do line void which he did and still no manager. Now I'm a General Manager of several stores and if any of my staff had to take their own time to sort out a customer, they would be in trouble because my motto is "Customer comes first, no matter what you're…

The fruit they sell are most of it salty and rotten

Since the beginning of the year the service at the checkout point has been atrocious because customers queue for ages. On 25 March for example there were only two checkout points at the food section at 16h30. The shelves are also empty with many products not being available. It seems as if management is not visible and crisis engagement takes place. When a teller was questioned about the long queue she responded to say that they were understaffed. I have shopped at many trances recently but to me this is unacceptable. Are you perhaps considering closing down the store? Our nearest alternative is in Vanderbijlpark - a distance of more than 17km; in today's busy age nobody can afford these kind of challenges.

Regards Renske Pieterse

I am disappointed by the Woolworhts Mokopane ( staff and manager : Lorna) I bought the pair of trouser cash and did not fit it. When I fir the pans the following day , it was small. I decided to return the articlewith the slip.

I was told by the security lady that " I wonder if she is going to authorise" I quoote. And I humbly went to the cashiers whereby they were talking to each other as if i don't exist. Then one cashier said " let me help the customer and will your article later" refering to her colleaque.

I was asked to come and I did as requested. I explained my story again and she said to her colleages " I wonder if wa mahlo will accept it" and I ask why because the article is still in good condition, they all laughed at me.

I was foaming as I also work with customers and put myself…

what a disappointment. 00. 98 and I said your price for two bags is R35. still the vacant stare. but lets see Dan Morton

Good morning Further to my in store (Mandurah Forum WA) complaint on Friday 22nd March 2019 I have now decided to contact you direct. Whilst the staff at the store were very receptive to my issues, offering replacement products it was all too late.

I am a loyal Woolworths shopper and have been for many years. My issue is regarding the constant poor quality of the fruit and vegetables. Over recent times I have purchased inferior watermelon, cucumber, strawberries, raspberries, potatoes and other produce only to bin most of it.

My last purchases were for a special family gathering and I have to say most of it was tasteless and damaged. This put considerable pressure on my wife and myself in preparing the luncheon as I had to source alternative products from other stores. It made our…

Last week I placed an order for my elderly mother who lives far away from me I live in the Blue Mountains when her order arrived how carton of cigarettes were missing. I called up the customer service or non-service line on sat 16th waited 30 minutes to get through then was put on hold for another 10 minutes while they called the shop and the truck they found that the cigarettes had been left in the shop.

I explained they had to be re-delivered right away and they said they couldn’t do it until the next day I advise them that unless they delivered it right away it was the last order I was placing with Woolworths I was telling everybody about my experience and placing a formal complaint into head office Woolworths.

I have since put these same comments in the survey you sent me and have had…

I live in a small town called Carnarvon and as a very regular customer of Woolworths I have never had a bad experience until recently.. Not once but twice with the same staff member.

She is the manager at the customer service desk an older lady but I did not catch her name. Anyway my first encounter with this staff member was when I arrived 2mins to closing which I fully understand why I might not be able to enter, however I begged if I could just grab a tin of baby milk I would be 30seconds, note at this time customers were still in the check out putting through alot of items so I thought slim chance but wouldn't hurt to ask, when doing so this staff members reply was "Don't be stupid!" frowned at me and walked off. I replied "A simple no would have done love" to which she turned around…

I placed an on line order during the big frozen foods special you had a few weeks a go. With next day pick up. Upon entering the store I had to wait 20 mins for them to find someone to serve me.

And then another 25 mins to have my order brought out from the back. Once home I found that more than half the items I purchased were melted, softened or defrosted. Because of this the ice creams now has frost in it.

The bag of ice melted and then re froze causing it to stick together like glue not to mention the water that's now frozen in the bottom of the freezer!

Went to do a small amount of shopping. 30pm, Shelves had little to no stock. g. Homebrand tinned applea, homebrand Domesto s- no stock of either. That got me looking at other areas and that's when I noticed there was a shortage of a lot of items.

Have also been into your store and you have had no carry baskets for small amount of shopping, I walked out that day. Today I only had 6 items so I went through express checkout. I was acknowledged at the checkout but before I had finished paying, the operator spoke to the person (staff member) standing in the queue behind me. How rude!

Your express checkouts are not express. Bring on self serve checkout, at least I can handle their bad manners. Coles have it all over Woolworths Yeppoon

Have been going through self checkout at Unanderra Woolworths for years. A new system is in place today with bag weighing etc. It takes so much longer to self check out. It was not working properly, 2 staff were on self check out today.

The older one ( in her 60's ) was hesitant and unsure, the young one was extremely rude. I asked for help with an item that didn't want to register a weight, I have to admit I was extremely frustrated and my manner wasn't friendly like I usually am, ( I got an "eye roll" from another worker at the customer service desk ).

This was really rude as well. The only reason I use the self checkout is of course the obvious reason of never enough staff on customer registers.

Also of note as I was leaving there were 4 people waiting at the cigarette/mobile phone…

no stock on shelves and to matters worse waited to go to the checkout for over twenty minutes with only checkout open. I spend over two hundred dollars a week and i dont think this good enough. I will be going elseware from now on . Marilyn Murray

Tried to online shop with Woolworths for the first time last Thursday 14/03/19. Not only did my order get cancelled with still 7 days and 2 phone calls later still no refund. Did any one else know AMEND AND CANCEL apparently are the same.

If l could remove that 1 star that is there l would because you guys deserve nothing just like what l got. NOTHING.

I am a Rewards member - I was recently offered a 11000 point incentive, which I duly completed but never had confirmation from Woolworths Rewards. Upon calling I was informed I had received the points.

The fact I had to make the call and the fact I only received a single email at end of week 2 is not customer service. I have noted an indifference to customers all across the Woolworths areas but none more so in Rewards. Previously I received an email weekly confirming attaining each weeks goal and a final acknowledgement of achieving the reward points - now it is a sadder state. Decent communication is expected even in these days - just begrudgingly awarding the points is not good enough

My son purchased a cooked organic chicken from Emerald Woolworths, Victoria, today 19/30/2019 for myself to use in a recipe that we have every couple of months or so. However, upon opening the chicken I was surprised to see that this chicken was literally no bigger than a pigeon! This chicken was at least half the size of the last one that I purchased from the same store. I am disgusted at such a blatant rip off by your organisation.

I have been a loyal supporter of your supermarket chain for decades and now I am confronted with the need to look elsewhere to do my shopping. I understand the economics and the need to down size but buying a chicken and getting a pigeon is beyond a joke!

My Wife and I are regular weekly On-Line Shoppers from Woolworths - We order AM Sunday and the Groceries are delivered AM Monday - Fine.

In the case of past Two (2) Deliveries for example:

One Navel Orange out of the Two Ordered was "BAD" and I mean so bad that half of the orange had turned Purple - We had to simply throw it out

This week we get the same issue One of the Two is bad although not quite as bad as last week.

Given that your Company Logo is the "Fresh Food People" not the "Off Food People" - What do Woolworths intend to do about rectifying this matter.

Doug Pickersgill, 7 Sheoak Street, Middle Park, QLD 4074 - Phone 0419 799 387

There was Spilt coke or liquid on the floor at the entrance to the check out. Asked the check out male to call for someone to clean it for safety reasons. Apparently customer service comes before the safety of your customers. The responce I got was unacceptable and included how about I don't finish serving you and go and clean it up. I repeated that safety comes first and yet again all I got was no customer service comes first I have just done training and customer service comes first. As I left the store the spill remained I only hope no one trips and hurts themselves on it as it was at the front of the register. Poor responce to an unsafe situation that was easy to fix.

Regards David Humble

my family and friends and I shop at the Woolworths Riverton store a few times a week.

on 7.3.19 I went through the checkout of an older lady, brown hair, bigger set, terminal ID W4382001.

I was not greeted and began loading my items on the conveyor belt, including my shopping bags. when the cashier saw these, she said 'I did ask if you had bags' quite rudely. i was shocked- so was the man behind me. I said 'well I didn't hear you'. nothing elsewas said. i paid for my shopping $150 odd- a normal figure for me, and began loading my bags. The man behind me proceeded to be served, and asked her "how are you" she said "good" and that was it.

honestly if your staff are going to be rude and clearly over it (it was the afternoon, maybe she was tired) then you should give them other jobs to do…

Hi

(Current rating should be - 5 ) currently I am so angry and upset I cannot put into words my disgust in your store currently, firstly you put on a promotion that pretty much makes it impossible to do I personally tried for hours to summit an order without success as my email address or card number was invalid always no matter what I did which really annoyed me as only used it not too long ago to buy a coffee machine from you card number 9344 428 869 353 .

Then ask my daughter to do it for as I can’t keep playing with it due to work and has the same trouble as me nonstop her name was Natasha Fernandez, so she then logs in under my grandson which surprise surprise works what a joke.

So she then commences to place orders for all of us keeping to the 20 items per person at a time – all…

I am a current Woolworths employee, I have 2 Woolworths car insurance policies! 1 policy is up for renewal, I was very shocked to see my policy increase for the year, as I have never made a claim, my car value go down, but my policy goes up.

So I call to talk about my renewal, instead of start shopping around. I wanted to stay within my company I work for! The operator "Keith" couldn't do anything except tell me to go online to the woolworths staff benefit site and go though there to get a better policy!

no reduction offered, even tho I have another car policy with you with my already staff benefit applied! He told me how does he know I am a team member? anybody can say they work for us! sorry???? I said because of my staff employee benefit card, which is also applied to my other policy!…

I HAVE been a customer at Woolworths for many many years and use various stores HOWEVER, Merrylands, Stockland Mall has been my main store for a few years now and I used to LOVE the bakery, but in the last few months there is never the variety in fresh baked available that there used to be during the week, especially before 10am.

I have on a few occasions looked in the bakery and no-one was around to ask. There used to be a Lovely Blonde Lady, Michelle was her name but I have been told she has left?? I am very very disappointed in the fact that especially sourdough bread and donuts are not available early enough.

I am now travelling to Greystanes where I find it is almost always well stocked, even in the late afternoon. thankyou for your time

I have had a Woolworth's online delivery and was missing two items I have paid for. Date-10 March 2019 Invoice order no-34037631 Items are-Woolworth's country loaf wholegrain 850g x 2 Can I have a refund for these items please.

We have just finished our weekly shop and would like to complain about the service at the checkout. The operator was very slow,we waited for nearly half an hour for groceries to be put through, we could not go to another checkout as we had already unloaded them on to the checkout.

The packing of the bags was very poor ,She has no customer service,or communication skills at all, very hard to understand,has a very abrupt and rude manner.

Also it is not a very good look to be serving customers while you are chewing gum. This is the first time that I have complained because normally the service is excellent.

30pm my handbag was stolen in Woolworths, Menlyn branch, Pretoria, Gauteng. I immediately reported it, but they apparently could not see me on their security cameras which \i found very odd, because I was moving around in the store for sometime!

I lost my purse, cash, car keys, house keys, cell phone, reading glasses, bank cards and all store cards. After being told they could not see me on cameras I immediately went to customers services to report and stop my Woolworths card.

00 for goods I returned on the 18th of February. 00 at home, and later I went back with it to customer service. They took the slip into an office to phone the gift department so they could cancel it, and…

I have been buying from Woolworths Broadacres meat and on a few occasions it has come back smelling badly. Just after the load shedding. I took the one steak back and they replaced it, Then the next time we bought duck legs and that came back smelling. I did not even bother to take it back I threw it away. Now today I went to Woolworths Dainfern and ordered Granola yogurt berry breakfast. Not sure of the name.- I think Acadia. It was so hard the raisins and the currents, it was like eating hard candy, I could have broken my teeth on it. I called the manageress and she agreed with me.

Woolworths always used to be the best store, but now it has completely lost its touch.

I was very disappointed.

Kind regards

Lynette Bernstein

Woolworths Riverton Store Perth 5 March 15:16pm Cadbury Turkish Delight bars advertised at half price for $1.00. I purchased 8. At home I checked my docket. I was changed $16.00 Upon return to the store, the manager explained the discount sign had not been removed. Sale had finished a week ago on the 26/2/19. No Apology until I asked for one and then it was a feeble "sorry" that was dripping with sarcasm. She gave a refund of $7 on my card and a two dollar coin.

Very stressful and a huge time waster driving back and forth to shop, parking, walking, waiting, waiting, waiting while manager worked on a check out.

Not worth my time! Guess it works for Woolies.... False advertising and quite unrepentant.

Customer service very very bad change wrong money did not say sorry my daughter buy a bead with $3.40 she give $10.40 need change $7 but the cashier only give $6.00 ,she going to ask the right money back but the cashier unhappy to give back $1 more but did not say sorry with my daughter I very angry giong in ask ,why you do wrong did not say sorry with my daughter and you do not happy to give back the change

89. The cashier gave me 6 Disney tiles for this. I reminded her that it was a 2 for 1 weekend so she called her supervisor who informed me in a not so nice way that "don't be silly, this only started this week and

we would not be doing that" (meaning 2 for 1 tiles) I asked her to look it up but she walked away. I found this a bit embarrassing as there were lots of shoppers around. I then left and went home and then I rang the store.

They informed me I would have to go down there again and take my receipt with me so they could check it - no problem - went down explained again at the desk and they gave me a few more tiles. When I got home I counted the tiles and I was still short - only a couple but that is not my point.

I was not about to go down again it would have cost me more in…

I bought the mango 100% fruit juice blend today and it tastes nothing like a mango fruit juice that I'm used to. its so sour it felt like I was drinking the mango pineapple fruit juice blend. and because I know the difference between the two, I think this is mango pineapple fruit juice packaged in mango fruit juice.

Good morning, at 8 50 on the 26th of the 2nd 19 a staff member who identified himself as Edward was speeding through the undercover parking area and came to an abrupt stop after screeching his tires near the zebra crossing at the first zebra crossing I thought the man was literally going to run me over, as he got out on the second zebra crossing I told him there is a speed limit in the car park as and

he then said to me whos having a bad morning. I replied that he should stick to the speed limit has was in uniform and worked in the complex. I told him I would be reporting him then he said close to my face that I should go ahead he didn't care as his wife was the manager.

We were now in front of the customer service desk when he said what country are you from as I'm an immigrant I found…

Good day,

I bought Tropical fruits on the 22.02.19 and the strawberries in there had mould growth in before reaching expiry date.

Hi I would like to raise some issue when I returned the incomplete set in Wooloworths Westfiled Belconnen the staff in charge in Customer Enquiries told me to just get a new set as replacement. To make sure that the box has the complete hair coloring set, I have to open the box and double check before grabbing it.

An old guy customer was watching me doing this and call my attention and ask why I am opening the box. I said that I have to check the box to make sure it is complete as I have bought incomplete set previously and he suddenly said that I am a "BULLSHIT".

It hurt my feelings and it is really upsetting because of this incident. I think the one that should be getting the replacement for me is one of the woollies staff and not the customer to avoid this kind of incident.

And also…

I have just thrown out my ladyfingers bananas even though they looked beautiful and ripe they were hard and not ripe, why do all the Bananas I buy from Woolworths end up tasting like green bananas that only look ripe? 0416 988 894 is my phone number if you want to ask more questions.

I have been shopping here for 4 months since I moved to Croydon and I have never experienced such poor customer experience, lack of stock and the dirtiest store I have ever shopped in. This store seems to be run by incompetent staff who literally dont give a crap about any standards.

I would like to take this further to an external body and ensure your store is audited against standards you should be complying with. To provide more detail in relation to what I have experienced I have outlined some examples below: - deli staff not using gloves or tying their hair up - not enough lanes open even during peak times - dirty scales at the checkouts so

you cant even weigh your fruit and vegetable in fear of some horrid disease - empty shelves all the time, especially bread and milk and these are…

Looked forward to the free Mil Lel cheese samples this week, however, the three Woolworths stores which I visited did not have any of the products advertised.

I would like to make a complaint about your attendant at Woolworths Petrol Brown Plains. 30pm. I got out of the car with my 8 year old grandson and went to the pump. I put the pump in my car and realised the preset amount was not working so I asked my grandson to hold the pump while I figured out what was wrong with it.

Your attendant came outside and started screaming at me saying he cannot fill up. I said to her I know he’s not filling the car he’s just holding it for me. She kept yelling a me even though I said three times, he’s not filling up.

The pump was not working. While I accept her right to inform me that my grandson is too young to fill up, what I will not accept is her abuse and her continuous screaming at me. It was way out of line.

I am a customer and I will not be spoken…

I did a survey for Woolworths for which I was promised a voucher in Feb 2018, have been sending e-mail to customer service they are of no assistance.

Approximately one month ago I purchased a Woolworths Cheese Cake, just a few days later I suffered an attach of diverticulitis, I was treated for that condition. About 10 days later I again purchased another Woolworths Cheese Cake & suffered the same fate, unfortunately with more severe symptoms, unfortunately the items purchased contained peanuts which I am allergic to.

My complaint is that the labelling on this item is not legible, I was obliged to use a magnifying glass to read the label. I am disappointed that your company engage in the practice of selling items with labels that are not legible, the company's duty of care towards customers is quite questionable.

To who it may concern,

Ref: car insurance claim no 911424

I had a minor car accident early this year & what should have been relatively easy lodging a claim to repair my car has caused me just so much stress & major upsets. I went to a repairer & they quoted $1,402 & sent it to you but I got the "we never received it", I then have sent it 15 times & it's the same story. I feel so let down & on the brink of a breakdown & therefore are withdrawing my claim with naturally a lot of hurt & anger, the bottom line is it's just too hard & not worth it if it effects my health & well being. You must work out a better system & much clearer email address to forward quotes as I truly do not want another person to go through what I have, it's been a very bad joke & has really taken it's toll on my…

On 13th Feb, I bought a punnet (250gm) of Imported Strawberries at Woolworths Eastate for R44.99 and they have no juice and are sour and unpleasant. Sell by date is 16th Feb. Please arrange replacement or credit.

Good day I bought Posh Pets Sachet of dog food today and noticed at home that the best before for this sachet was in October 2018 already

This is really disappointing for me from Woolworths, we do all we can to prevent our dogs from getting sick at all, didn't expected this from Woolworths

Charlotte

My post paid mobile (NOT! prepaid) is not allowing me to make a call with a voice message telling me that there are insufficient funds to make this call please recharge you account bla bla bla.... I have never ever missed a payment and i am unable to contact some one to sort it out when i very much need to use my phone. I have tried to call support using another phone only to find that this area is closed and won't be open till 09:00am. I have also tried online chat only to have chat repeatedly closed.

This is an extremely inconvenient system error this morning!

I have recently reported tower error/fault as well which is also another ongoing inconvenient error!

Having to type this instead of being able to utilise the very unit that is designed to talk to some this pains me as well!…

I buy a raffle ticket and then every time I enter the store I'm asked to buy again so to avoid this I will shop elsewere

On 10 February, 2019 I purchased a 400 gram tub of Potato Salad (at a cost of $4.50) from the Woolworths Store at Allison Crescent, Menai.

The majority of the potato within potato salad was near uncooked/raw and uneatable.

We had a gathering to celebrate my partners birthday, and everyone complained that the potato in the salad was hard and uncooked.

I have attached a copy of the receipt.

Hi

This is the second time I've submitted this complaint about poor customer service. As yet I've received no verification of receipt of my complaint via the above email address.

The complaint submitted was in regard to an incident which occurred on 9th Saturday at 3:30 pm. The shop in question was Woolworths, Ocean Keys in Perth. As I said in the previous email I was rudely affronted by one of the packers, a female ,middle aged , brunette who admonished me for replacing food containers on the wrong shelf. consequently I had a not very enjoyable shopping experience as I was astounded at her rudeness. I assume and hope it was not racially motivated on account she had heard our accents just prior before putting me down. I've been a loyal Woollies customers for many years and now it makes…

Recently purchased Woolworths essentials smoked oysters in vegetable oil 100 g and crunched on a large portion of oyster shell. Extremely unhappy.

My complaint is with the trolley collectors, they are rude and disrespectful. Placing my 2 yr old granddaughter in the trolley, apparently taking to long for him. He jammed the trolleys through the door, which then trapped both of us against the window amongst all the other trolleys until he moved the ones blocking the door.

I totally understand he has to deal with cars and trucks and pedestrians and some people are just very unhelpful and rude. I am not one of those people and he make me feel quite angry and disgusted in his behaviour.

I am not one to complain but this man left a very sour strike against your otherwise great supermarket.

My complaint is about an on going insurance car claim no. 911424, I just want my car fixed with is my right & I've just about given up trying ! so very hard when it shouldn't be, impossible to get answers & correct email addresses via phone & no-one replies to my emails except when you wanted me to pay my $800 excess which I promptly did.

I have a quote for repairs but just so hard to know where to send it & after waiting 30 minutes on phone on 7/2/19 I was given the incorrect email address. Just so frustrated & will definitely be changing insurer's.

The service I have received deserves zero stars. Extremely disappointed & really don't think I will ever get repairs to my car & close to paying the $1,500 myself, out of my own pocket as just not worth the stress dealing with your…