Woolworths

Two runaway trolleys were stem pres to be pushed into the other trolleys by the Hadfield Store Manager 18/4/19 & the trolleys did not go into the others, then came flying damaging my car. Woolworths rejected my claim to fix my car. The store Managee Donella lied to the insurance company I believe in Karma & will take this to woolworths CEO

50 and decided to stock up. I bought 8 sachets at that price. 50. 50 printed on it. So why was I charged the higher rate?

I am a extremely long time exclusive Woolworth customer (approx plus 40 years) & I recently had a bad experience with the meat department at the Sebastopol supermarket. I have recently started purchasing the prepackaged cuts of meat, which up till now I have been quite happy with, until last week I opened a 400gram pack of BRUEMAR pork.

The piece of meat that was visible through the clear wrap looked very nice but to my shock and surprise the piece under the cardboard wrapper was of a totally unacceptable standard. It was very small and consisted almost totally of grizzel and sinew, totally uneatable, as I was at the time, preparing to cook said meat this was very annoying & frustrating & resulted in a less than enjoyable meal.

I have spoken to my supermarket meat supervisor and was…

To whom it may concern

I have a Woolworths Credit Card and it has been block because of the FICA. I have send email 4 times already and I have been to the store in Paarl Mall and they have also email it thru twice but still nothing. I must say the Ackermans service is better then Woolworths. Can someone please be in contact with me and sort it out ASAP or I will take it further.

I always thought Woolworths is on top of everything but I was wrong.

Regards

I have been to more than 5 woolworths stores looking for all day bras size 36 F since last year November to no avail. For a reputable store like woolworths not to have stock is to disappointing and unprofessional. I cant buy or wear any other bras because they not as comfortable as all day bras.

This week I went to Woolworths in Kerk Street, Jabulani and Maponya still to no avail and I cant go any further than that to get what I want and by the looks of things bras are hardly on stock for people with big breast. This is not on and need to be rectified ASAP.

I need feedback ASAP and a solution to this.

Purchased a pack of five Lamb Chops, the top 2 looked great but they covered the bottom 3.When we took all the chops out the bottom 3 were so fatty we could not eat them and gave them to our dog. Not good how they cover fatty chops with some good chops. Should off gone to the Butcher, at least you can see what you are buying

I called woolworths at Musgrave centre to find out if they had stock of the bread that I liked. The first time I called I was put on hold for forever and the switchboard did not even have the decency to come back to me.

This was a cell call. The second call I made, I mentioned this to the lady and she said she was going to put me through - with the same result. I then made a third call to speak to the manager and was rudely cut off.

This is the type of service I get when I am always shopping at Woolies - totally disgusting. I then further made a call to the Durban Head office where a lady by the name of Leverne told me that she would try and find out what I needed.

Lo and behold your staff does not even know what the store stocks. I was told that what I wanted was discontinued, by then…

30 hours my daughter and I were going through the self – serve checkout which was located next to the staff member overseeing everyone. This girl came over and asked if we had checked through and item which she proceed to use her finger to check what we had already checked through, she proceeded to do this 3-4 times, not once did she check anyone else.

I understand they need to oversee customers and there are not so honest people but we were right next to her and dressed nice. I did ask if she wanted to check items through herself and if she thought we were stealing also why she was not doing the same to others, it was only then did she check 1 customer’s items.

She then asked if we checked through the toilet paper and proceeded to do this herself – I went back to tell her we already did…

30 pm on Friday 26/4/2019, I asked to be put through to the bakery I sat on the telephone for 10 minutes and the call kept bouncing backwards and forwards. I hung up and rang again the same a staff member answered the telephone and I complained that I have been waiting for ten minutes for someone in the bakery she said I will put you through, I complained to her, what is the point of you putting me through to there if obviously no one is in the bakery, surely there is some one else that can help me to check stock, she put me through to grocery department and

I found out what I wanted to know. If Woolworth's want people to shop in their stores you need to train your people to be more efficient, I don't shop at Woolworth's never have always been a Cole's…

your stores in kzn shelly beach and margate branch shocking never got stock ask promises nerver get what we ask for.... fresh fish, redt meat chicken never got a lot same to chooswe from cherry juice we buy you mix 5 lites... yogurt ice cream... various fruit and vegs. never got variety... biscuits never got variety

margate put in book also promised never get stock BAD SERVICE NEVER GOT STOCK........ NEW STORE WAS GOOD WHEN OPENED A FEW MONTHS AGO NOW DOWN THE DRAIN.

shelly beACH NO STOCK FISH BAD SERVICE ALWWAYS SAYCOME NEXY WEEK.......

I LOVE WOOLWORTHS STAY IN PORT EDWARD TRAVEL ALL THE WAY HALF HOUR DRIVE TO YOUR SHOPS NEVER GET WHAT I WANT GETTING BAD MONTHLY...... DO SOMETHING PLEASE BREADS OLD CAKE NOT ENOUGH SELECTIONS CHECKENS READY MADE ALWAYS SAY WAIT ANOTHER HOUR.... TO COOK…

At the end of last winter I bought a pair of slippers (stokies) from your store . I wore them for 2/3 weeks and put them away for the next winter . this is not in my opinion fair wear and tear but the use of a sole material that is not fit for purpose , they were machine washed once in cold water and only worn indoors or on occasionally onto our lawn .

The slippers are available for inspection , and I can wassap photos to a number of your choice . com.

Lack of tills being open always. Yesterday afternoon there were 3 tills open, with queues snaking around. I waited approx 15 mins, outrageous. Why?

The self service section also had a large queue. Is it that you do not wish to pay the wages by making your customers wait. This is not the only occasion and find it insulting to all of your customers. I think I will shop at Coles and Aldi and am sure not the only one if you keep making everyone wait, so unnecessary.

The branch was at Ocean Keys, WA

THREE of young male atttendants at Woolworths Whitfords Mall WA 6025 sit behind us at Muffin break photographing us.They then abuse us verbally.Led by a buck toothed guy, 22 glasses eating Hamburgers at (onions ) at 9.05 am His other two nasty mates ar a Chinese guy age 20 or so and a tall brown haired guy with a Mt T hairdo Where do we get these guys?Two are South African nutters..

I layby David Jones jacket size 24 in Groblersdal mall,unfortunately I sent someone to collect it,they gave her Woolworths jacket. My worry is am working at Ermelo now and at Ermelo they could not be able to help me when I want to do the payment.

Dear Manager,

On 03/04/2019, I purchased Australian grown milk full cream 2l (12 packets) from New Town Woolworths (7008) .

I start using the milk and i start having flu and diarrhea. My partner also start having diarrhea. But we did not lealised it's happening because of the milk. I had medicine from doctor 10th April and she gave medicine for flu but she said diarrhea will be get better. But flu get bit better execept diarrhea. Then we went 3 days to interstate, by the time our diarrhea get bit better and today (17/04/19) i came home and start using milk again and our diarrhea get worse. Then i open another milk and try as well unfortunately both same. Then I realised milk is the issue.

I understand that under the Australian Consumer Law, when I buy products and services they come…

30pm) my daughter and I were shocked to hear one of your staff , who was stocking the ice cream fridge, speak very rudely and loudly to another staff member who she called Clayton (an Aboriginal man). She spoke to him in a derogatory manner after he asked which isle he needed to take his trolley of goods to stack.

She did not show him which isle to go to and her directions were abrupt and sarcastic "It's the one that says dishwashing liquid". He looked around at the isles and could not find it. I looked down the next isle and the sign was half way down the isle so i told him where it was.

Then the staff member muttered rudely under her breath, she looked very annoyed rolling her eyes and ignoring the fact that we were standing in front of her watching the whole situation. It was very…

I Shop @LaLucia Mall - saw a Black Pants (David Jones - S04109390) they only had a 8 - I require a 12 - they checked the computer and told me Gateway had 1 x 10 and 4 x 12 - so I rushed off to Gateway - Was told it is not on the floor but in the Storeroom.

No reply from the storeroom, she said she will let me know. Day after I get a sms to say sorry, but they have not got stock - so it is still showing on the computer, because I went back to La Lucia to ask to check Pavilion.

Within 5 minutes she phone to say sorry they have no stock in Pavilion. My question is why is it still showing on computer if there is NO stock???????????????????????

I have just washed the Woolworth Green Bag in my washing machine. On removing from the machine it has left a very, very bad green stain!! around the top. I'm trying to work out how to remove it. Please let me and other shoppers with similar experience how to remove this ugly green stain from around the top of my washing machine.

Very annoyed that this would happen, the bags should be tested before selling to the public. Extremely unhappy!

Homebrand Sweetner (artificial sweetner) 300 tabs (blue and white). Today i attempted to dispense two sweetners into my coffee, when i couldnt get it to dispense i took the top off the sweetner and was discusted.....there was black mould and spores all through the sweetner, it made me feel ill as i had used two previously this morning. I have attached a photo. I wiould like to organise a reimbursement. They were purchased at Woolworths Tea Tree Plaza Modbury South Australia.

Catherine McBeath 7 Lester Street Hope Valley SA 5090

I purchased a couple of kilos of red nectarines yesterday from Woolworths in Emerald, Victoria.

Eating some today they were brown inside and tasteless.

The quality was unacceptable especially when Woolworths use the slogan the "fresh food people."

This is not the only time I have had very poor quality fruits from Woolworths.

I was at Woolworths Kings Langley today and experienced the worst service. There was a packet of 2 hatchimals on sale for $5 on clearance (end of the isle). I walked past them and saw them on special with a yellow tag because they were high my 4 year old son didn't see them.

Then when we walked past the actual isle that they were kept my son reached up and took one off the shelf. I looked and they also had a price tag of $5 so I allowed him to purchase them.

When I checked out at the self service the price came up to $10. I informed the lady they were $5. She went for a walk and came back and told me no they were $10. I then said to her they are also $5 at the other end of the isle.

Instead of her walking there to look for the price she asked me to take her there while I was in the…

Today at our local store where we have shopped for 45 years the checkouts were terrible...room to line up is limited because of other shoppers only two were open...self service of course but I will never do that...we were not the only ones frustrated ....the staff at the store are fantastic but service desk staff were not on the ball today and it is a week away from Easter so mayb that was the reason but management has to be ready for those occasions

Why is it getting harder to find brands on your shelves,sick of going to coles to get sliced pickled onions and other things that we could once get. Will be taking my shopping to Coles from now on , money hungry you are and your so called fresh fruit is shocking get it home rotten in 2 days WHY

You have reintroduced talking self checkout machines. I hate them and will not tolerate them. Coles have turned there's off. I'm going from a dedicated Woolworths customer to embrace Coles.

I went into The Store at Northland last Sunday to buy Hor Cross Buns.The add in store says Mouth .watering Hot Cross Buns well I picked up a packet of the Traditional ones only to find they were Frozen Stiff,I picked up another 2 packets and they were frozen.I was.. not happy So I did not buy them.I want fresh ones not frozen ones.When are these buns made??. I wont be buying any from Woolworths again.

I am international student from India and I am frequent visitor to your stockland Woolworths supermarket at Merrylands. This time when I billed my things and while getting out I had a really bad experience from the security guard who was standing just opposite to the billing place , where I billed my things.

He asked me two three times as I billed my things or not. I felt it really bad and I have to show the bill. It is not at a good customer approach from brand like Woolworths. Really disappointing.

At Undanderra store there is a older 50 plus lady which sometimes is on self serve- this has happened - about 5 times now- while all other staff are friendly helpful and clearly have to supervise this women stalks me- I mean i walk in and she follows a few cms behind and stand over me while i start doing my products- to the point one day i forgot to scan my 15 cent bags- it is intimidating and

i feel harassed and can never think straight when people stand over me in a dominating passive aggressive way. Today was no different- I often turn down the volume on the machines as they are so loud i get ahead ache- and i did so today- there is enough noise and

activity and I have sensitive hearing and immediately felt the pressure of the noise giving me a headache- this women moved to the exit…

Bought chicken on 04/04 at Town Hall n try to use today. It was smelly n slimy. Went to checkout counter n talked to supervisor who told me bring the chicken to show deli staff. Went to counter n explain to this staff who I can’t see her name tag. She was in her defence mode asked me 1. How did I handle the chicken 2. Is my fridge working probably 3. No one complaint except me since she has been working there 4. Why I don’t cook chicken on the date I bought I’m not looking for argument n want to replace chicken. Told my experience to the checkout supervisor, she is apologetic n replaced for free. I have been shopping with Woolworth many years , this is my first complaint. She was very rude n not deal with professional service.

Regards Wendy Mackenzie

Just purchased 6 bottles of wine At BWS noosa Village and have never encountered such an abrupt and un helpful woman, she needs training in customer service. Back to Dan Murphy's for me the staff atr friendly and help pack. Bottles into boxes and even help older people to their car.

I am so flabaghasted with the nightmare of experience I am having with my woolworths ccard. I hv since paid over R10000 into urlls woolworths bank account but according to ur records, it is still reflecting that the last payment that was made was only in November 2018 meanwhile urll kp telling me that ALL my payments hv been updated.

Although, Ive complained abt it, the guy in ur finance dept basically kps sending me wrong information n of latest has conveniently tried to pass the buck onto the co that woolworths just handed me over to. Absolutely flabhaghasted!!

Mildura Langtree Ave Store. 50 Young man started putting my items through. He had trouble locating the asparagus tag on the computer. He checked the spelling with me. Asked if it was a vegetable or fruit. Searched again. He then called for help from a supervisor. Then waited .

He apologised to everyone in line and particularly me. He called again. Still no response from the supervisor. The check out girl next door could see he was in trouble so she called for help on his behalf. No one fronted up to assist.

After about another four minutes we jointly decided to give up. He apologised profusely. His customer service was nothing short of excellent. Pity the senior staff did not back him up. And please do not tell me it was busy.

At five o'clock it will be busy and should be staffed…

Today I shopped at your Golden Grove store which I shop at often. I purchased two packets of your Extra soft Jumbo Hamburger rolls with the date on the label stating that they were baked on the 3rd April 2019 and best before 6th April 2019.

My husband and I had the rolls for lunch and there is no way these rolls were baked today, they were extremely stale and not at all fresh as indicated by the labelling. I am totally disappointed with this product and feel that your bakery department relabelled the bread rolls so as to sell them.

I have frozen the second packet in the hopes that it may freshen the rolls up.

This morning I shopped at your Golden Grove Village Shopping Centre store. I shop here often and have bought items from you bakery on numerous occasions. Today I purchased your home brand Extra soft Jumbo Hamburger rolls packet of 6 which stated on the label that they were baked on 3rd April 2019 and best before 6th April 2019.

I purchased two packets of these rolls. There is no way that these rolls were baked today as they were stale. I am most disappointed with your labelling as it was quite obvious that it is false from the taste of these rolls.

I opened only one packet placing the other in my freezer, lets hope that by freezing them it may improve the rolls.

We go shopping in a local Woolworths Banyo QLD 4014 nearly every day, we like because has many positive things convenient, products prices, good values and nearly all employees a great. From the beginning of the opening at the store it was an employee that really not look at me very well considering I am not Australian native may she has a discrimination issue still it is work, she is a customer representative at this store. I through may supervise should be observing her more closely at this particular issue. Maybe she should be working but at other areas that do not require customer representative services if she is not able to handle everyone on an equal matter.

I usually just don't care considering she always so rude it makes me feel like the store it is her house but I am not welcome…

I have bought 2 ladies tops, both made from the same material in the same style. The one I bought about 3 months ago but have only worn it about 6 times. The other one a bought about 3 weeks ago and have worn it about 3 times. Both tops have developed small holes around the tummy area. This is not the first time that this is happening to tops that I have bought from Woolworths.

I am very disappointed with the quality of the tops. At the price that we pay for the clothing, and the statements that the company makes about the quality of their clothes, I really don't expect this to happen so soon as purchasing them.

Online order number: o726946715 I have ordered a parcel from Woolworths online scheduled to be delivered today, 30 March 2019 between 10:00 and 13:00. It is now 13:50, and no parcel has been delivered. This is now the second time in 2 weeks that exactly the same thing happened. I am deeply disappointed and unhappy, as I relied on this delivery. Numerous phone calls to your Centre produced no results as the kind lady who assisted me could not get hold of the DSV Courier driver, as his contact phone was on voicemail.... exactly the same as 2 weeks ago. Maybe it’s time that Woolworths review using this courier as they are unreliable and giving Woolworths a bad name.

I have ordered LOTS of times in the past, and this has never happened before! Now, with this courier it is the 2nd time in 2…

I have done everything possible to access my account I have been with Woolworths for 18 months. I have redeemed points twice the rest I have been saving. The problem is my points are disappearing. I have done every thing possible to access my account.

I have been requesting replacement cards with new bar codes but the same bar codes are sent. I shop at Wyndham Vale Woolworths Vic 3024. I asked customer service to cancel my account today until the problem is fixed or I will shop else where.

Hi purchased some choclate fingers on march 29 they were all melted stuck together really un eatable just giving you some feedback i know things happen time to time would be happy to exchange

I walked in to woolworths at Hurstville westfield this morning and had a not so happy customer service at the check out. The store was practically empty at 9 in the morning. I walked up to pay four items at the desk and Biana who was at the desk truly looked like she didnt want to be there.

Not even hello or good morning not even a smile she scanned my items and placed it there .. I myself tapped my bank card.. picked up my items and filled my bag took receipt . I did come to know though that she was going away on a holiday soon as she chatted away with her friends while I was being served.

This may not seem a very big issue but I work in the same industry and I know how important customer service is. If the store was busy and it was the end of shift time , it was a different story too…

I was at you Waterfront branch where the assistant double scanned an item, no problem but she walks away without notifying me that she is going to call a manager. She then comes back and says she called a manager to do line void, I told her that she was wrong by not letting me know that she's just leaving her till to get someone, she apologized...

I waited about 5 minutes and still no one, there was a guy busy with something behind her, I think he works at Country Road mens department opposite tills I was paying at, she then asked him to do line void which he did and still no manager. Now I'm a General Manager of several stores and if any of my staff had to take their own time to sort out a customer, they would be in trouble because my motto is "Customer comes first, no matter what you're…

The fruit they sell are most of it salty and rotten

Since the beginning of the year the service at the checkout point has been atrocious because customers queue for ages. On 25 March for example there were only two checkout points at the food section at 16h30. The shelves are also empty with many products not being available. It seems as if management is not visible and crisis engagement takes place. When a teller was questioned about the long queue she responded to say that they were understaffed. I have shopped at many trances recently but to me this is unacceptable. Are you perhaps considering closing down the store? Our nearest alternative is in Vanderbijlpark - a distance of more than 17km; in today's busy age nobody can afford these kind of challenges.

Regards Renske Pieterse

I am disappointed by the Woolworhts Mokopane ( staff and manager : Lorna) I bought the pair of trouser cash and did not fit it. When I fir the pans the following day , it was small. I decided to return the articlewith the slip.

I was told by the security lady that " I wonder if she is going to authorise" I quoote. And I humbly went to the cashiers whereby they were talking to each other as if i don't exist. Then one cashier said " let me help the customer and will your article later" refering to her colleaque.

I was asked to come and I did as requested. I explained my story again and she said to her colleages " I wonder if wa mahlo will accept it" and I ask why because the article is still in good condition, they all laughed at me.

I was foaming as I also work with customers and put myself…

what a disappointment. 00. 98 and I said your price for two bags is R35. still the vacant stare. but lets see Dan Morton

Good morning Further to my in store (Mandurah Forum WA) complaint on Friday 22nd March 2019 I have now decided to contact you direct. Whilst the staff at the store were very receptive to my issues, offering replacement products it was all too late.

I am a loyal Woolworths shopper and have been for many years. My issue is regarding the constant poor quality of the fruit and vegetables. Over recent times I have purchased inferior watermelon, cucumber, strawberries, raspberries, potatoes and other produce only to bin most of it.

My last purchases were for a special family gathering and I have to say most of it was tasteless and damaged. This put considerable pressure on my wife and myself in preparing the luncheon as I had to source alternative products from other stores. It made our…

Last week I placed an order for my elderly mother who lives far away from me I live in the Blue Mountains when her order arrived how carton of cigarettes were missing. I called up the customer service or non-service line on sat 16th waited 30 minutes to get through then was put on hold for another 10 minutes while they called the shop and the truck they found that the cigarettes had been left in the shop.

I explained they had to be re-delivered right away and they said they couldn’t do it until the next day I advise them that unless they delivered it right away it was the last order I was placing with Woolworths I was telling everybody about my experience and placing a formal complaint into head office Woolworths.

I have since put these same comments in the survey you sent me and have had…

I live in a small town called Carnarvon and as a very regular customer of Woolworths I have never had a bad experience until recently.. Not once but twice with the same staff member.

She is the manager at the customer service desk an older lady but I did not catch her name. Anyway my first encounter with this staff member was when I arrived 2mins to closing which I fully understand why I might not be able to enter, however I begged if I could just grab a tin of baby milk I would be 30seconds, note at this time customers were still in the check out putting through alot of items so I thought slim chance but wouldn't hurt to ask, when doing so this staff members reply was "Don't be stupid!" frowned at me and walked off. I replied "A simple no would have done love" to which she turned around…

I placed an on line order during the big frozen foods special you had a few weeks a go. With next day pick up. Upon entering the store I had to wait 20 mins for them to find someone to serve me.

And then another 25 mins to have my order brought out from the back. Once home I found that more than half the items I purchased were melted, softened or defrosted. Because of this the ice creams now has frost in it.

The bag of ice melted and then re froze causing it to stick together like glue not to mention the water that's now frozen in the bottom of the freezer!

Went to do a small amount of shopping. 30pm, Shelves had little to no stock. g. Homebrand tinned applea, homebrand Domesto s- no stock of either. That got me looking at other areas and that's when I noticed there was a shortage of a lot of items.

Have also been into your store and you have had no carry baskets for small amount of shopping, I walked out that day. Today I only had 6 items so I went through express checkout. I was acknowledged at the checkout but before I had finished paying, the operator spoke to the person (staff member) standing in the queue behind me. How rude!

Your express checkouts are not express. Bring on self serve checkout, at least I can handle their bad manners. Coles have it all over Woolworths Yeppoon

Have been going through self checkout at Unanderra Woolworths for years. A new system is in place today with bag weighing etc. It takes so much longer to self check out. It was not working properly, 2 staff were on self check out today.

The older one ( in her 60's ) was hesitant and unsure, the young one was extremely rude. I asked for help with an item that didn't want to register a weight, I have to admit I was extremely frustrated and my manner wasn't friendly like I usually am, ( I got an "eye roll" from another worker at the customer service desk ).

This was really rude as well. The only reason I use the self checkout is of course the obvious reason of never enough staff on customer registers.

Also of note as I was leaving there were 4 people waiting at the cigarette/mobile phone…