Woolworths

COOMA

For some time Cooma has been undergoing a "Re vamp" including the carpark. For approximately 4 weeks the carpark has had next to no lighting and in the last week NO lights at all. Cooma is dark by 5.30pm at this time of the year and the car park is very dangerous as to falls etc and also crime. A few weeks ago I managed to speak to the Assistant Manager who assured me that the re furbishments including car park would be completed by 20 May 2019. It's now 12 June and still in darkness. As a local, shopping every day, I knew were to park, but now in the dark parking spots are hard to define.

I find it very incompetent from a project management perspective that the last improvement would be one impacting on safety to customers.

As to the asphalting of the car park no signage was…

I went to Woolworths Wonderboom/Lavender Branch 6 times in the last 3 weeks. There was no Full Cream Long Life Milk in stock. The lady /head at the cashiers took my name and telephone nr in there book done and she promise to phone me the moment it arrives. The milk was on special for R64.99 box on 6 one liteers. She also said this is not my or her fault and if the milk arrives after the special is over i will be able this still at the special price. The special was over on Sunday the 09/06 and the milk arrives on the 11/06.

I phoned there myself and speak to Eugene Ntuli {manager food section}}and ask him to look my name is in there book and i will come and buy my milk on the order. He said i can not have this on the special price.

So actually this details was taken down in there book…

Some time back I purchased a Select Automatic Air Freshener Diffuser & Refill which has worked quite well for some months. Recently it stopped working. i tried replacing the batteries but it still didn't work. I returned it to my local Woolworths store at Forest Lake and explained the situation.

A female staff member told me that was about the normal life span and gingerly agree to replace the product. Now I find that the brand new replacement also doesn't work. It hasn't even been a week. After my last experience I am reluctant to return with it.

Am I now stuck with this defective product and out of pocket?

I went into Woolworths Brooklyn to hand in a pair of slippers I bought on Saturday which were too small. I only managed to go on Tuesday to change the slippers. The lady at the exchange counter was insisting that I wore the slippers and I told I had not.

She was challenging me with her eyes and I said to her I had not worn the slippers but i agreed witb her that the sole looked as it was worn. I probably should have checked the sole of the slipoet before buying it.

She kept in challenging me with her look until her colleague said something to her language. The look this lady gave me made me feel like a lier and a thief. As you can see I'm a frequent customer and a reliable one when it comes to paying my account.

This incident is giving me second thoughts on whether to close my account…

Bought a shoes two days ago, returned it as it was hurting me.. Customer service refused to take the shoe back after two days. Highly annoyed

the 2 staff members in the store were on a checkout and the self service area and too busy to interrupt altho i did try. The product I sought had an empty box on the shelf. I was disappointed to have to go elsewhere but I won't waste my time in woolies again. T Tribes

I went in the Kalamunda store this afternoon to recycle my plastics. There was no bag in the bin so I asked for one. I was told I needed to purchase a 15c bag even though they failed to provide one.

After this I wanted to get some fresh fruit and veg. Disgusting quality to say they are the fresh food people.

My 82 year old mum bought a kilo of Woolard fugi apples this morning (10/6/19) at the main Woolies shop in our town Geraldton-WA and cut them open when she got home. This is what was on the inside of a perfect on the outside apple.

I have had 2 major disappointments in Bundaberg Stockland recently, Bought 2 whole fish (they were marked down) and got home to cook them and soon as they were out of the bag it was obvious from the disgusting smell they were rotting!!! I live out of town so it wasn't worth driving back for refund, I would have been embarrassed walking into a store with rotten fish.

Next was Woolworths own Cheesecake, I have been caught twice with this, the base of the cheesecake is not set at all, it was nothing but crumbs and the entire cheesecake fell apart. I had guests that night and it was again very embarrassing.

I prefer Woolworths to Coles but Coles hasn't disappointed me as much as Woolies has.

50pm at the Katoomba store my wife needed assistance at the self service register. Normally we do not use the self service cashier. When requested service 3 times the assistant present huffed and puffed as if we requested her to pay for the goods.

I wish to remind Woolworths that such employees, regardless of the reasons for their behaviour, bring discredit to Woolworths. I also wish to indicate that there are alternatives to shopping at your store.

On going through self service today I was being harassed by staff member on what I had scanned and she would not give me a chance to get to my items with her constant interference this happens from her every time I go through self service the sign say we are here to HELP not over ride what Iam do I will no longer be shopping at that store

Hi I got boots for mothersday gift and i wored it for a day but it hurt my foot and wanted to exchange it for another or other boots but the store in vangate woolies did not want to exchange so now what do i as a penssioner do with boots that cost R899.00 ii just need a more comfortable boot to wear please advise Thank you Latiefa Parker

I would like to know why you have discontined TURKEY and LAMB from DINE Saucy Morsels varieties. Thats is my cat favourite meal. Not happy. Do you have any explanation?

I have purchased your gourmet tomatoes every week ,they are normally lovely but the past month I have discarded 3 of my purchases due to the fact that tomatoes are inedible , They were woody inside and even cooking them didn’t make them edible ,they are very expensive at the moment ,please pass this on to your buyer ,I shop at Warner and Eaton’s hill stores ,I will be returning the ones I purchased yesterday to the store also

Very poor product quality of chestnuts.

Today I went into shop at this store and get a few things. Earlier that day I had purchased a water from the store and I had the receipt in my bag. I had eaten some lunch and in the trolley was the water I purchased earlier, half full.

This brand of water can be purchased anywhere in the Shopping Centre. I went to a checkout with a lady who knows me well, I have been shopping here for many years and I also know this lady from the old Woolworths store at Jackson Court, Doncaster East.

She asked me where did I purchase the water, and I showed her my receipt, which she just glanced at. But its the way its done, I feel like I'm a criminal. And its happened twice before with this same person.

Asking whether my other purchases were from this store. In all cases I had the proof that I bought…

Hi I have a complaint on my woolworths store card account I have been backwards on my payment but did make a payment on what I owe has I did I was told that I can only use the card 1st was told 24hrs then again said 10 working days after was said 3 working days now according to your only next month so why I have to wait so long has I need to do shopping that's the reason I took the card I need answers on what is the storie with my account

Ashwin sewsunker

I went to the Northland Safeway to get a chopping board. Got help from a person called Emma who was really helpful & pleasant to deal with (I didn't know then that she was the manager). No luck with the chopping board but while I had her there, I asked her if I could bring a blanket back I'd bought the day before at the Ivanhoe Safeway as I thought it would be good if I didn't have to drive all the way over to Ivanhoe as I had the blanket with me.

She said fine, if you've got the receipt then no problem. Ok so I went out to the car and got it and then went back into the store to the service desk. The person I dealt with (unfortunately didn't get her name) looked at the receipt and said because it's got bits torn off ( I tore off the bottom section as that has the discounted petrol voucher…

This is my second complaint my husband purchased a cooked chicken last weekend in the morning as we wanted it for our picnic on opening it we were disgusted it was overly cooked looked old and dry even tasted dry . We threw it out . With the price of things we would expect better.

The attendant at the self-serve checkouts attempted to snatch my bag from me and refused to unlock the scanner when it froze up.

Without a doubt the single worst customer service experience of my life.

I have sent additional information to 4361livingston@woolworths.com.au and copied feedback@woolworths.com.au.

My complaint is about my store in Deloraine Tasmania.. The staff are hard working and blameless however I will list the following. Plastic bags that you force customers to pay for have overtime greatly reduced in quality. In short I am very unhappy and very very dissapointed.

hi just a quick note about a jar of dolmio creamy mushroom pasta sauce I just opened.When I opened it I got the pop but looking at the lid I noticed this black stuff on the lid ,it doesn't look right to me so I thought I would make you aware of it.The jar is dated to expire in 2020 so still in date.warm regards Katherine

Woolworths has always maintained a High Standard of fresh fruit/veg but of recent experience I am utterly unhappy with the standards the fruits are sold. As an example, I have bought grapes for the last 3 occasions and they have no taste and not fresh. Yesterday I bought grapes from one of the stores and to my disappointment the grapes were shriveled /wrinkled and look like they about to expire. I spent close to R40 for these grapes and I find this unacceptable.

Woolworths is dropping their standards!!! Considering the price we pay for fresh fruit/veg, this is extremely disappointing.

Since Monday of this week Woolworths at Westfields Liverpool have not had any stickers to give to customers. They do announce they have run out but have not offered to sign our dockets so we can claim our stickers at a latter date.

Your promotion is false and many schools are missing out of there stickers.

I have been shopping at Woolworths to try and collect for my grandsons school. He was very disappointed I could not donate to his school this week.

Yours faithfully Mrs Eileen Lees 207 Meadows Road Mount Pritchard NSW

029823-9502

No more half celery? Why?

Very unsupportive of small households.

Only celery hearts...v expensive or huge/whole celery.

Pls return this choice.

I wish to make a complaint about the new system implemented on the self serve registers in the supermarkets. Today at Woolworths Morayfield was my first experience with this system and I am unhappy about the whole experience. I have always used my own bags for at least the last 20 years (even though back then I was looked at as though I was from another planet) and now I am questioned every time I shop?

The bagging area is not very roomy and now if I attempt to shift the bags into the trolley or even just rearrange them this machine questions my motifs and demands that I put them back. If I have heavy or bulky items I do place them in the bagging area after they are scanned but if I attempt to then transfer them into the trolley it tells me to place them back in the bag.

This is a " Big…

Very very very rude arrogant and insulting customer service from Woolworths 2613 paradise centre staff name Amaliya this is third time i am experience same service from the same person. in the morning i went to Woolies to buy chicken brest while i am returning to the gym.

When i went to self service reg I realised I forgot my bank card so i said to the girl i dnt want it and she said you need to put this one back in deli. And so rudely she tell me that so insulting. I put it back.

Second incident i have 4 yrs boy wid me and he scan lollipop twice so i called her and she is so rude and tell me make sure you scan it properly so so rude again.

Third exp is in my grocery i bought A2 lite instead of fullcream and i ask can i change it and she is so rudely how long you bought and i am like…

GLEN VILLAGE WOOLWORTHS - The service at your fruit and vegetable department absolutely pathetic. No matter when if i requested something from that department, there is no stock, while they were busy unpacking the new stock , but when going back after 15 min the new stock is on the selve.

It happened again yesterday and I locked a call via your customer services department by phone. There is a Mr Karabo who got an attitute thinking Woolworths belongs to him. He will decide whether or not there is stock , or he will do it his way even if he is allocated at that department .

As well as your Management department, according to me everbody is running the shop. If there is one he or she is definitly not aware of what is going on in the shop. 2 Cassiers at peak time , people standing in a long…

first off. star rating -0. I do my online shop weekly. things are always forgotten, this week it was 4kg of chicken breasts. my weekly orders are close to $1000. This week was only $439. Tomorrow I will have a lot of angry teachers and teachers having to deal with parents.

My job is to order their food. Today I asked for my chicken to be delivered as it was missing from order. $38 worth. I was told twice that because the chicken was only $39 I couldn't have it re delivered as it was under $50.

Then I was asked could I go to Nerang and just pick it up. Your kidding me right. So NOT EXCEPTABLE. I am now in trouble with finance and HOD as money was refunded to corporate card and Im not allowed to do that.

We will now take our business else where as this is bad work ethic. You can contact…

50 now she did not explain to me before she scanned in a gift card that the limit was $30 I desperately needed the cash as I owed someone money she swipes the card and then says to me the limit is $30 it's tooo late I've scanned the gift card you have to take it I work in retail and I know she could have cancelled it and

given me half the batterie back I said to her why didn't you tell me this beforehand she says really rude it's too late and walks off so she lied to me and walked off and never told me about the $30 policy beforehand I am so furious with this rudeness and deceitful behaviour I will never shop at Woolworths ever again and I am going to the social media about this and

the radio and tv station it's a scam she could have reversed it and asked me what would I like to do…

poor customer service as I have applied for wolworths card at march to date I do nit have my card ,everytime I get to the store I get the same excuse that I should wait for two weeks. I don't even think this customer complains helps as it seems it falls on deaf ears, did email last week about this query to date no one has contacted me .This is so useless no wonder the staff is like that as well. so disappointed in this service as it is disgusting as well.

Hi there,

Just writing to advise of the highly inappropriate security officer working in the Surry Hills Metro store today at 12pm.

I regularly shop at this location and am continually harassed and profiled, perhaps for being a young woman in my 20s with tattoos, unsure exactly what it could be. However every single time I come to this store I am harassed at the checkout with a security guard standing behind me so close I can barely move to put things in my bag.

Today, said security guard got so close that he grazed my behind. If this happens again I will be pressing charges for sexual harassment. It is absolutely outlandish and incredibly disrespectful, not to mention DISGUSTING.

I would suggest better training your incompetent staff, or perhaps if you have an issue with customers…

I wish to make a complaint about Woolworths home brand vanilla creamed rice. The last four tins purchased (with a use by date of 01-2021) were almost pure liquid. You could drink them. No need for a spoon. I made this same complain some time ago and thought that the problem had been rectified.

Whilst shopping in your store at Morayfield today I picked up several of the cans on the shelf and shook them. They all made a sloshing sound confirming that they too are mostly liquid. The label states "THICK & creamy.

This is in fact false advertising and is misleading customers. What has happened to this former great product which I note is now made in Belgium? I would appreciate an email reply regarding this. Do not phone me or ask me to phone you. Barb Bowtell

Whist shopping at the ponds woolworths, a staff member told another employee off, I believe that the staff member was a shift supervisor. While she had every right to tell this employee off it should have been done in private, and not for all to hear.

She shouted at this other lady and I would class it as verball bullying, also this shift supervisor was complaining that she had no staff to cover in three weeks, she said it was her birthday and she had the weekend off. I was uncertain who she was talking Tom but she spoke very loud for everyone to hear, again these sort of issues should be dealt with personally and not in front of customers and other staff members.

The lady in question was working on j he cigarette counter where also customers get assistance with their shopping if they…

90 from w'worths DY NSW. You used to sell the 1 litre bottles for approx. the same price. 64. I told him that there must be a mix up with the pricing. he told me he wasn't responsible for the pricing & that was the price.

He showed no interest whatsoever in checking as to whether there was a pricing mistake, & cared even less that the product was selling for twice the amount than Coles. I shop in W'worths 3-4 times a week spending several $1000's a year.

His attitude & others like…

I constantly go into Woolworths Raymond Terrace to shop but find the produce lacking in freshness - you advertise you are the "fresh food people" - I dont think so. The main store is sadly lacking in both freshness and customer service. Some of the "behind counter staff" certainly lack manners and helpfulness. There always seems to be lack of product on the shelves - why is this ?

I dont normally complain but my experiences recently have led to this email.

Hi I am a loyal Woolworths Customer since landing in Australia late 1987 and especially at Woolworths Pacific Pines where I’ve live the last 16 years. 40 so time to stock up. 80 pls see screenshot Wow how many times over 30 years have I been overcharged?

40 refund with the excuse that the checkout machine makes that error Seriously Woolworths? Wow... wrong answer to the wrong person on the wrong night.

From time to time I receive Woolworths My Rewards vouchers and find that frequently, the items listed are not available in store. The latest one listed R10 off 2 WW 400g strawberries. On my first visit to Woolworths - no strawberries, and on enquiry, none available!

A few days later, they only stocked 250g strawberries, so still not able to be used! The same voucher offered a discount on Fresh butchery products, excluding poultry, so I selected red meat to the relevant value, only to find it did not qualify as is was not from the Fresh butchery section.

I would have thought all the meat you sold qualified as Fresh!!! I find your system very user unfriendly!

We would like to make formal complaint about our bad experience happened at Narellan Woolworths on 27/4/19. Full of written complaint in the attachment

Regards Stevanus Heniwan 9344638355301

I would just like to know every time there is a special on something at Woolworths food in Witbank both stores there is never vegables and if I ask for a rain check they never give out any they tell me they can't provide me with a rain check for the vegables so I would just like to know why does some Woolworths food stores gives out rain check for there customers but both the Woolworths food in Witbank don't give at all

I purchased a Celebration Carrot Cake from your Dural Round Corner store on 27 January 2019 which was of poor quality. I posted a letter to PO Box 8000, Baulkham Hills 2153 on the 31 January outlining my disappointment at the quality of the cake which on taking home was found to be extremely dry and not very pleasant to eat.

00 and my inability to return to the store at that particular time I decided to send my comments in writing and have been awaiting a response, which to date I have not received. I can supply a copy of the letter and a copy of my receipt if required but I would particularly like some feedback about my complaint so I know you have taken my concerns seriously. Kind regards Jeannette Speak

Two runaway trolleys were stem pres to be pushed into the other trolleys by the Hadfield Store Manager 18/4/19 & the trolleys did not go into the others, then came flying damaging my car. Woolworths rejected my claim to fix my car. The store Managee Donella lied to the insurance company I believe in Karma & will take this to woolworths CEO

Two runaway trolleys were stem pres to be pushed into the other trolleys by the Hadfield Store Manager 18/4/19 & the trolleys did not go into the others, then came flying damaging my car. Woolworths rejected my claim to fix my car. The store Managee Donella lied to the insurance company I believe in Karma & will take this to woolworths CEO

50 and decided to stock up. I bought 8 sachets at that price. 50. 50 printed on it. So why was I charged the higher rate?

I am a extremely long time exclusive Woolworth customer (approx plus 40 years) & I recently had a bad experience with the meat department at the Sebastopol supermarket. I have recently started purchasing the prepackaged cuts of meat, which up till now I have been quite happy with, until last week I opened a 400gram pack of BRUEMAR pork.

The piece of meat that was visible through the clear wrap looked very nice but to my shock and surprise the piece under the cardboard wrapper was of a totally unacceptable standard. It was very small and consisted almost totally of grizzel and sinew, totally uneatable, as I was at the time, preparing to cook said meat this was very annoying & frustrating & resulted in a less than enjoyable meal.

I have spoken to my supermarket meat supervisor and was…

To whom it may concern

I have a Woolworths Credit Card and it has been block because of the FICA. I have send email 4 times already and I have been to the store in Paarl Mall and they have also email it thru twice but still nothing. I must say the Ackermans service is better then Woolworths. Can someone please be in contact with me and sort it out ASAP or I will take it further.

I always thought Woolworths is on top of everything but I was wrong.

Regards

I have been to more than 5 woolworths stores looking for all day bras size 36 F since last year November to no avail. For a reputable store like woolworths not to have stock is to disappointing and unprofessional. I cant buy or wear any other bras because they not as comfortable as all day bras.

This week I went to Woolworths in Kerk Street, Jabulani and Maponya still to no avail and I cant go any further than that to get what I want and by the looks of things bras are hardly on stock for people with big breast. This is not on and need to be rectified ASAP.

I need feedback ASAP and a solution to this.

Purchased a pack of five Lamb Chops, the top 2 looked great but they covered the bottom 3.When we took all the chops out the bottom 3 were so fatty we could not eat them and gave them to our dog. Not good how they cover fatty chops with some good chops. Should off gone to the Butcher, at least you can see what you are buying

I called woolworths at Musgrave centre to find out if they had stock of the bread that I liked. The first time I called I was put on hold for forever and the switchboard did not even have the decency to come back to me.

This was a cell call. The second call I made, I mentioned this to the lady and she said she was going to put me through - with the same result. I then made a third call to speak to the manager and was rudely cut off.

This is the type of service I get when I am always shopping at Woolies - totally disgusting. I then further made a call to the Durban Head office where a lady by the name of Leverne told me that she would try and find out what I needed.

Lo and behold your staff does not even know what the store stocks. I was told that what I wanted was discontinued, by then…

30 hours my daughter and I were going through the self – serve checkout which was located next to the staff member overseeing everyone. This girl came over and asked if we had checked through and item which she proceed to use her finger to check what we had already checked through, she proceeded to do this 3-4 times, not once did she check anyone else.

I understand they need to oversee customers and there are not so honest people but we were right next to her and dressed nice. I did ask if she wanted to check items through herself and if she thought we were stealing also why she was not doing the same to others, it was only then did she check 1 customer’s items.

She then asked if we checked through the toilet paper and proceeded to do this herself – I went back to tell her we already did…