Woolworths

Shopping today was a nightmare as there were not enough registers open for the amount of customers waiting and it seems to be getting worse. 2 registers out of 6 is not good enough and not everyone is prepared to use the selfservice area.

There were hugh line ups at the open registers and I am surprised that some people didnt just leave their trollys and walk out in frustration. Hopping these few words might help to improve customer service. Val Bailey

good day I bought boots last year and they cracked under Neath the boots on the legs are perfect , what do I do in this case I haven't worn them all the time bought them on my account not I cant wear them as they cracked .so my 500 boots didn't last as my other woolies shoes do.???

please advise. Will take picture and send tomorrow .

I went too your Coolalinga NT shop tonight at 2150 hrs as i was waking across the forecourt in plain view of the staff at the front quick service counter a staff member quickly shut the door before I could get there again I reiterate this was at 2150 hrs .......... 10 minutes before your advertised closing advertised on the door which is 2200 hours I managed to attract the attention of the staff by tapping on the window an told them all i needed was 3 ltrs milk they said they were closed at this point i was very annoyed at their lack of customer service and

general ignorance they refused my repeated requests to allow me to purchase the milk for 10 minutes until a male staff member came and showed me his phone with 2 hrs time on it then he mouthed sarcastically "were closed" i am appalled…

94 for dinner at Woolworths Westfield Coomera. I bought all the ingredients to cook these Mullets. Got home and get the oven ready to bake all the Mullets for four dinners. But soon I start unwrapping the pack, the Mullet was off.

I then wrapped it again and rushed back to Woolworth Westfield Coomera to get it sorted. I spoke to Luke at the front counter where I was asked to go to the Deli and pick a replacement. I picked Salmon with skin on which I always buy due to Omega-3 content.

The deli staff packed the salmon that was equivalent to the weight of the Mullet. Luke took the pack of salmon with him to the front counter but he…

I am a loyal Woolworths customer for more than 20 years. Recently I purchased a pack of 2 ladies long sleeved vests. I am extremely annoyed at the quality of the material used. It is hard and see through. Not vest material at all. It looks like you have on a net vest. Why the change in quality of material used??? 2 years ago the same vest cost less and the material quality was excellent - (thick and warm) On comparison of the old and new vest I am truly disappointed with the quality.

If I have not thrown out the packaging I would have returned the goods purchased. Woolworths is known for its excellent QUALITY, why do you want to produce cheaper quality goods?? Maybe it is time to start purchasing else where!!!

Diasppointed customer.

Shopped online after several attempts to sign up - got help from customer service Placed first order yesterday - top of page said you are eligible for 14 ooshies Order came- no ooshies. Got online to be told I opted out - rang customer service to again be told I opted out

I would not have knowingly done this - I was told by two different people that it's my bad luck but I opted out, being new to online orders I had no idea that I had opted out. I said this but got told bad luck My kids collect them and I added items to get additional ooshies - won't do that again We send shoe boxes of love overseas to undepriveleged kids at Christmas time and some ooshies were heading to these children I really pissed and won't ever order online again if these ooshies are not honoured I'm asking for the…

00 on 26 July 2019. I had selected one pinot gris bottle, then while standing back continuing to peruse specials and deals for about a further minute, a bottle along the aisle from me toppled out and crashed to the floor.

I was nowhere near the bottle at the time and can only conclude it had been irregularly stacked, bizarre as it may seem. At 74 I've lead an honest life, and had I been clearly at fault I would have accepted and paid for the broken bottle (as I would any store breakage or damage), but when alerting the accident and advising "I didn't do it" ..

the manager I assume .. a grey haired man with a gruff attitude arrived with bucket and mop saying roughly "I want you out of here". While I completely understood this to mean for my safety, it was stated with controlled anger.

He…

I have been shopping with Woolworths/safeways for over 37 years. Now that I collecting and spending lot of money collecting OOSHIES for my grandkids I cannot get TWO Collectible boxes. I have been sent from store to store however no BOXES. VERY UPSET AND DISSAPOINTED. PLEASE be more organized. I think I will swap over to COLES. I would be grateful if two boxes could be sent to 110 McNeill Court LARA VIC 3212. HAPPY TO PAY THE COST.

KIND regards Nicky Quaranta

Every single time I go to the Woolworths Upper Burnie deli the staff are rude and you wait too long!

For instance today I stood there waiting along with other customers while there was one person serving and the other staff member behind the deli was filling up the cabinet. It would have been far more polite and pro active to stop filling the cabinetry and serve the customers but no they are so rude and always look like they hate their jobs.

It's very disappointing and frustrating.

Purchased a hot bbq chicken from Coffs Harbour park avenue store Sunday 21st July. It was so over cooked both drumsticks were inedible, very little amount of meat on thighs. Breast meat was dry and had to dig right to back of bird to find any seasoning.

The bird looked very small. Maybe this was the reason it was so over cooked

Your Woolworths morningside center restaurant is absolutely appalling. We were seated given menus and not looked again for another 10 minutes. Called the manger to say that we have not been served yet. He took our our which was 2 x five roses tea, 1 x rooiboos tea, 1 x cinnamon and vanilla cappuccino and an iced coffee.

Another 12 min passed and we still had not received our order. We decided to leave and I told the manager to please cancel our order. He got a little agro in his tone and said our order was almost ready and I need to consider that it was BIG ORDER! Whaaaattt?

5 drinks a big order. What a joke. He is clearly not the right person to be running your restaurant. He has no idea what a big order is.

Items are frequently discontinued and other items put in their place. The egg section at Wheelers Hill is a disgrace. Stop screw ing suppliers and manufacturers and suppliers. For once think about customer service ahead of profits.

Just want to complain re the level of service at your Canelands store in Mackay Queensland. We were at this store mid last week & experienced a particularly long wait to get through the checkouts - long line of people & only two checkouts operating. After a long delay a third checkout was opened which alleviated the problem slightly. Visited this same supermarket today 15/07/19 around 11.00 am & it was worse, even longer delays, again only two checkouts operating with approx. ten people waiting in line. Eventually a third checkout was opened but that was mobbed by people standing at the back of the que. I estimate it would have taken approx 30 minutes to get through the checkout. The self service line up was even worse with 12 to fifteen people waiting in line.

Appears that you have…

Customer service at the self check in Berala is so disappointing. Today and a month ago during the school sticker promotion i was humiliated by the same lady at self serve check out for no good reason, a month ago after paying,packing my stuff and

walking just afew steps i remembered my receipt to get stickers for my son, to which the lady yell out that im not aloud to to that, thats not mine, and even after explaining what had happened she pulls my bag and demands to check my bag infront of everyone,and after realizing she was wrong she just turns her back without an apology and

carrys on,sying its her job to check bags. She could have atleast asked me nicely to step aside,rather than embarrasse me. And today, after scanning and checking out, there was a problem with my card, the red…

Good day hope you well yesterday afternoon i had bought ready made pies from woolworths food at Tygervalley Centre but i was not very happy with it as the pie been giving me heartburns since yesterday afternoon this is the first time i have experienced this with your i always recommend the store as one good store. please kindly attend to this as am having heartburns that i never got before am not even someone who is allegic to certain food.

Article in question is; HANSELLS all natural syrups 750ml, For sometime now we have been able to purchase this product at our woollies stores in the Illawarra region. But recently we have not been able to buy it anywhere in the Illawarra area, from Shellharbour up to the Bulli/Woonona store.

No explanation for the product not now being available in the stores from staff approached. It is a New Zealand product have we had a falling out with the kiwis? or are we now got to look for a similar product to take its place.

Was this product only for a trial product? or were you getting complaints about it? It is a good product, why has it gone? Heather Mackander

I did not receive my weekly brochure commencing Wed 3rd July however, I did receive the small two page 'mobile phone' offers brochure.

This is an ongoing issue with Woolies brochure failing to be delivered on a regular basis.

I can access the Woolies brochure on line but my neighbours miss out, however, the Coles brochure was delivered in full in our area.

As a current share holder I must advise Woolworths Ltd is paying for a service; - Woolworths Ltd pay a contractor to deliver the brochure - Contractor receives the payment from Woolies - Contractor pays a person to deliver - what happens to brochures not delivered (are they dumped)? - Unsatisfactory customers - Competitors (Coles) brochure was delivered - Coles have a Supermarket at Berowra

I had a past experience where I reported…

I am on an incorrectt site, but I am going to continue. I have a compliment. I saw a jacket at a certain branch but needed it in another size. I phoned Woolworths Table Bay, Blouberg and was fortunate enough to be put through to a very efficient and helpful assistant, Lucretia Lubbe.

I knew the colour, description and price of the jacket but unfortunately not the bar code. This specific assistant found the jacket which fitted the description, but I was still not convinced. She then proceeded to take a photo of the jacket and send it through to me - which confirmed it was the correct jacket She put the jacket aside and my daughter picked it up the following day.

This experience was about two weeks ago and I almost forgot to contact you. Her whole demeanor was so reassuring although it was…

I went to Grassy Park branch and there were only 2 cashiers available despite a long line of customers. When I eventually reached the cashier I asked where the staff was, apparently 2 staff members left early and another 1 resigned today.

I then asked where the manager was, apparently on lunch. Having worked in retail before, I know that there is certain peak times at a store, in Grassy Park, the peak time is between 4pm and 6pm, when people are on their way home from work.

No one should take lunch during those hours. I believe that when there is a shortfall of staff, the manager should step up and assist where possible. I think the situation this evening at Woolworth Grassy Park was unacceptable and should be addressed. Thank you

Regarding order number 37213056 dated 3 July 2019. Upon delivery the driver informed me that there was a broken egg in the carton as it had been packed too high in the crate. It was only one egg that was broken but it had run all through 2 bags of groceries.

I was not going to complain but then I unpacked a 3 pack of corn on the cob and the expiry date was the 7/7 but the corn was visibly rotting and slimy. Time to complain. Whomever packed this order needs to take some care as it sullies an otherwise great service. Yours sincerely Julie Pisani

I only wear shine extra sheer stockings and only on Sundays to church.. Last Sunday it ladder under the feet before I left the house . Today again new pair and at this price it cannot be coincidence and should be related to quality

I shop at Bonnyrigg shops almost every day, mainly Woolworths. They have been promoting the recent Earn & Learn program running in this area. Unfortunately, during this time, I found some of the staff at the Bonnyrigg store rude and absolutely no help whatsoever.

" After numerous attempts asking for the sheets, I decided to approach the front desk only to be told "We are too busy to deal with the sheets now as we are in the middle of a renovation". The last time that I checked, Woolworths had hired contractors to complete the renovations and the staff were not tasked with these duties.

Their responsibility remains to fulfil customer service and ensure that they do their best to maintain the satisfaction of each customer, even by simply responding in a respectful and calm manner. Whilst I…

I am complaining about the self check out system, this system says 'skip bagging' but when I did this I was immediately and impertinently instructed by counter staff today that I was not allowed to press this. It is my personal choice to place my scanned articles in separate bags but the bagging area is far to small to hold 2 separate bags. I found todays shopping experience very exasperating and I do not wish to shop at 2605 or any other Woolies grocery stores.

Yesterday I bought an Easy to Cook 28-days matured Beef Rump Roast with Mustard & Barley Stuffing at Woolworths Meyersdal in Alberton. I was looking forward to trying this and cooked it as per instructions to medium rare on the same day.

I am bitterly disappointed in the quality of beef used in this product as it is not of a good standard and is was so though and not a pleasant meal. For this reason I will not ever try one of these products again as it is not cheap and leaves you very disappointed in the end. Regards Marie

Today I shopped at Woolworths Neutral Bay and attempted to use a Fairy Dishwasher Promotion Offer but was told at the checkout that it was not able to be used as the offer only related to the two packs advertised on the ticket. On reading the back of the offer, it clearly states '50% off the RRP on any Fairy Dishwashing tablets'.

I have attached a copy of the front and back of the promotion ticket. The offer expires on Sunday 30 June 2019. Can you please explain to me why this offer was not honoured. Kind regards Wendy Robinson

In the specials brochure for week 19th June 2019 2 Cases of Tooheys Beer 30 x 375 was advertised for $98.00 On the 22nd June I went to Bomaderry bws and was told they are $54.00 I did not buy. On the 24th June I went to Nowra Woolworths and was told they are not on special they are $54.00 each and it is a printing mistake I refused to buy.

Why have specials advertised and not honour them?

We are regular shoppers at this particular Woolworths & have been for years.

However after this last incident , we feel let down. 72 ?????. 40. After convincing staff of the problem , then told that the cash register at that checkout was malfunctioning. So the result was move to another checkout , unload all of the shopping , cancel previous docket & start all over again putting all of the items through .

So from the time of arrival to departure was extended by an extra 45 minutes to sort this out. We feel let down , as their should have been some sort of compensation . We have both dockets.

Good day

My son wants to change a chino and ordered a bigger size Chino from the Centurion Woolworths about the 14th of April. They called us about a month ago and when we went to fetch the Chino it was the same size he had. Now we hadn't heard from you since then. Can you please follow up on this for me?

Thank you. Amanda

MOST DISGUSTING TRAUMA, ABUSE INFLICTED ON A WOOLWORTHS CLIENT /SHOPPER @ WOOLWORTHS LABORI Paarl . south Africa the complaint are woolworths head office cape town, for two years with out closure Rosalene Jacobs SOLE PROVIDER LOST HER Job, woolworths tag her job references , defamed the character as A MENTAL DISABLE PERSON UNFIT FOR ANY OCCUPATION WORKING WITH HUMANS/PUBLIC.

WOOLWORTHS CLAIM ED THAT ALL MY PREVIOS EMPLOYERS CONTACT THEM / THEIR WITTNISSES WITH LEGAL MEDICAL CERITICATE TAGG IN PLACE THE INCEDENT WAS REPORTED 15 June 2017 to woolworths head office, cape town, wfs head of your investigation /sa police, customer bad serviSe complaint, ceo, iAN MOIR, AND COPIES TO ALL BOARD MEMBERS WITH NO CLOSURE ALL THE PROMISES OF HELP, TRAUMA COUNSELING, COMPENSATON WHILE THE DISPUTE ARE…

To Whom it may concern

I went to Wollies few minutes ago to buy tissues and some staff. As it is winter time I happen to take the LOZENGES from the shelves. To my surprise one the packets states that best before 20 June 2019. The other pack 26 June. I do not understand how can such a reputable store like Wollies would reduce the price only to be putting our lives at risk ,more because This is winter time and customers will run for this type of products.

This Is so unethical,Does this mean you don’t have a store Manager who checks all this regularly? I need an answer and something must be done about this .

By the way I do have a Wollies account but I decided to buy cash since it was buying lunch as well.

Regards MA Mokoena/Padi

Josh Frontline Manager at Woolworths Turbot St was very rude, unaccomodating and threatened to ban a customer from the store today at about 11. He asked for a customer's ID prior to serving a tobaco but when ID was inaccessible initially, he disrespectfully told the customer that he's not going to serve her until she presents an ID.

Few minutes later, the husband of the customer presented IDs to be able to purchase then Josh started to threaten the customers that he will ban them from coming to the store with his power as a "Manager" of the store. " He only had shown very poor customer service.

The issue was resolved only when another manager legitimately and professionally handled the situation. Josh's behaviour towards the customer was appalling, unprofessional, and unacceptable. He…

Telstra prepaid phones where advertised at half price in Watergardens shopping centre.Why today advertising stands where still up with half price phones.Why should I have to pay full price,because staff haven't taking them down. .

I went to Wollies. in jhb Harrison and main street) few minutes ago to buy tissues and some staff. As it is winter time I happen to take the LOZENGES from the shelves. To my surprise one the packets states that best before 20 June 2019. The other pack 26 June. I do not understand how can such a reputable store like Wollies would reduce the price only to be putting our lives at risk ,more because This is winter time and customers will run for this type of products.

This Is so unethical,Does this mean you don’t have a store Manager who checks all this regularly? I need an answer and something must be done about this .

By the way I do have a Wollies account but I decided to buy cash since it was buying lunch as well.

I lost my card about 2 months ago. I went inside a store to apply for a new card. Since then I still don't have a card or get any feedback from nobody. In this case I want this account to be closed ASAP?????

Hopefully someone will respond to this ??????

I don't think I was the only one as other people seemed to be experiencing the same problem, unsure if the young lady was also not very courteous to them? Just also would like to say that the lady that is normally on the self service check out is extremely helpful and courteous.

I can't believe that the Green stone branch is always low on stock when a person complain they say that it is head office. Woolworths quality is not the same any more they do nothing about it I Never ever see any white people employed at Woolworths but they want the money of the white people we should all boycott them

The use by date 15/7/19. It was awful. It didn't cut like silverside usually does. Was tough. I had cooked lovely vegetables and was really looking forward to dinner and was so disappointed I got in my car and returned it immediately.

The staff were very apologetic and I said I wanted the meat dept to know. I really am not happy with the quality of meat generally and wish woolworths to know. I am a daily customer as I live very nearby.

Today at approximately 3pm I went into my local woolworths store to buy some groceries.

After I had done my shopping I went to the self service counter and started using the first register which was a card only machine, as I was using the register the woman (tall, blonde with pimples on her face) stood over me in a threatening manner while I was scanning my groceries.

When I went to use my atm card to pay for my shopping she stood even closer, so close that I had to ask the woman in the cigarette shop (Mandy) to tell her to please step back as I did not want her to see my pin number to which Mandy replied that “No I won’t do that as it was the womans job to stand there”.

This isn’t the first time I have had some sort of drama from this woman, if she just did her job I would have been…

While shopping at my local woolworths shoreline Tasmania I was using the self service checkout. I am a frequent customer and know that this service has recently changed and is a bit slow and temperamental.

However when there was a problem I looked around for your customer service staff member. This was a busy saturday morning. The staff member Sarah was chatting to another staff member. So I waited and waited until I had to say excuse me.

Well she was obviously not happy that i had interrupted her conversation. And promptly informed me that the error was of my own doing. Ok no problem. Then it happened again. I turn around for Sarah who is once again talking to the staff member.

I ask her if this time it is my fault and she says yes it is as I have jiggled the bags. I ask her for her…

I purchased the Mongolian lamb strips . The flavours were lovely & the meat was very tender BUT the pieces weren't strips & very inconsistent in there size. Some really long pieces & then very small & also large pieces .

I used scissors to cut some pieces . Presentation didn't look like the photo on the back of the Woolworths magazine where it shows similar sized pieces.

COOMA

For some time Cooma has been undergoing a "Re vamp" including the carpark. For approximately 4 weeks the carpark has had next to no lighting and in the last week NO lights at all. Cooma is dark by 5.30pm at this time of the year and the car park is very dangerous as to falls etc and also crime. A few weeks ago I managed to speak to the Assistant Manager who assured me that the re furbishments including car park would be completed by 20 May 2019. It's now 12 June and still in darkness. As a local, shopping every day, I knew were to park, but now in the dark parking spots are hard to define.

I find it very incompetent from a project management perspective that the last improvement would be one impacting on safety to customers.

As to the asphalting of the car park no signage was…

I went to Woolworths Wonderboom/Lavender Branch 6 times in the last 3 weeks. There was no Full Cream Long Life Milk in stock. The lady /head at the cashiers took my name and telephone nr in there book done and she promise to phone me the moment it arrives. The milk was on special for R64.99 box on 6 one liteers. She also said this is not my or her fault and if the milk arrives after the special is over i will be able this still at the special price. The special was over on Sunday the 09/06 and the milk arrives on the 11/06.

I phoned there myself and speak to Eugene Ntuli {manager food section}}and ask him to look my name is in there book and i will come and buy my milk on the order. He said i can not have this on the special price.

So actually this details was taken down in there book…

Some time back I purchased a Select Automatic Air Freshener Diffuser & Refill which has worked quite well for some months. Recently it stopped working. i tried replacing the batteries but it still didn't work. I returned it to my local Woolworths store at Forest Lake and explained the situation.

A female staff member told me that was about the normal life span and gingerly agree to replace the product. Now I find that the brand new replacement also doesn't work. It hasn't even been a week. After my last experience I am reluctant to return with it.

Am I now stuck with this defective product and out of pocket?

I went into Woolworths Brooklyn to hand in a pair of slippers I bought on Saturday which were too small. I only managed to go on Tuesday to change the slippers. The lady at the exchange counter was insisting that I wore the slippers and I told I had not.

She was challenging me with her eyes and I said to her I had not worn the slippers but i agreed witb her that the sole looked as it was worn. I probably should have checked the sole of the slipoet before buying it.

She kept in challenging me with her look until her colleague said something to her language. The look this lady gave me made me feel like a lier and a thief. As you can see I'm a frequent customer and a reliable one when it comes to paying my account.

This incident is giving me second thoughts on whether to close my account…

Bought a shoes two days ago, returned it as it was hurting me.. Customer service refused to take the shoe back after two days. Highly annoyed

the 2 staff members in the store were on a checkout and the self service area and too busy to interrupt altho i did try. The product I sought had an empty box on the shelf. I was disappointed to have to go elsewhere but I won't waste my time in woolies again. T Tribes

I went in the Kalamunda store this afternoon to recycle my plastics. There was no bag in the bin so I asked for one. I was told I needed to purchase a 15c bag even though they failed to provide one.

After this I wanted to get some fresh fruit and veg. Disgusting quality to say they are the fresh food people.

My 82 year old mum bought a kilo of Woolard fugi apples this morning (10/6/19) at the main Woolies shop in our town Geraldton-WA and cut them open when she got home. This is what was on the inside of a perfect on the outside apple.

I have had 2 major disappointments in Bundaberg Stockland recently, Bought 2 whole fish (they were marked down) and got home to cook them and soon as they were out of the bag it was obvious from the disgusting smell they were rotting!!! I live out of town so it wasn't worth driving back for refund, I would have been embarrassed walking into a store with rotten fish.

Next was Woolworths own Cheesecake, I have been caught twice with this, the base of the cheesecake is not set at all, it was nothing but crumbs and the entire cheesecake fell apart. I had guests that night and it was again very embarrassing.

I prefer Woolworths to Coles but Coles hasn't disappointed me as much as Woolies has.

50pm at the Katoomba store my wife needed assistance at the self service register. Normally we do not use the self service cashier. When requested service 3 times the assistant present huffed and puffed as if we requested her to pay for the goods.

I wish to remind Woolworths that such employees, regardless of the reasons for their behaviour, bring discredit to Woolworths. I also wish to indicate that there are alternatives to shopping at your store.