Wyndham Hotels

Filthy room...I paid $400 for 2 nights. When I finally complained to staff the agreed that the room was filthy they gave me the GM's email I then called a complaint and emailed her and she can't even get my emails because she doesn't answer her emails the boxes are full I want a full refund for her at $400 I had to clean my own room because I don't trust the maids here I will never stay here again

My mother booked me a hotel with a late check out the cleaning staff came in my room without knocking yelling at me saying that I didn't have a late check out the manager I told the manager he didn't care he said that I only booked the room for one person when a friend of mine came to the room and only knew the room number was because the manager left my paperwork on the counter for everyone to see when I complained about the staff coming in my room he didn't care and

later on that day with the staff member found me on messenger and called me and screamed at me saying the room was trashed when there was minimal garbage and we didn't even use all the towels the room is perfectly tidy I've never been harassed by staff before like this or had a manager be so dismissive of the things going on…

Unclean room. Stranger with working key enter my room. Shower broke. Locked out of room

Wyndham has been extremely deceitful with me!! I have been trying to cancel a previous engagement where everything was misrepresented for 7 months. The gatekeepers are the only people I have ever talked with. I have written numerous complaints to every address I can find.

Please help me get free!!!

Hotel at Virginia Beach: Paid for 2 queen beds, they were doubles Urine was in the tiolet at 4 pm when we were allowed into the room linens were dirty No towels or comfortors, call for linens after 1 hour we went down to the front desk and asked for linens and towels.

A lady brought them up along with cleaning supplies. We cleaned our own room and made our own beds. I paid $2,000 dollars for 5 nights. Of course, we were very upset about these conditions, especialy with covid.

The lady who work at the front desk at the North ramada in Fresno stole our Ipad on Sunday July 25, 2021. We had a horrible experience with her. The manager Dave for that property is not of any help at all.

I need assistance ASAP on recovering my stolen property from your employer. Please give me a call at 7148733891 or 5622413272

First was told I would receive e-mail confirmation of my reservation did not receive it. Room wasn't ready at check in time. WiFi did not work. dried feces on toilet seat. The inn's book in the room said the continental breakfast would include pancakes, fresh fruit, cold cereal, breads and breakfast sandwich.

The breakfast consisted of cold cereal and waffles only and there were no cups to measure waffle batter with, plus cold cereal scattered everywhere. when I asked the front desk about breakfast I was told he couldn't control what the owner served.

I had two rooms for the night of July 15th Under my name Gary Overton and I am a Wyndham rewards member that was very dissatisfied with the Buffalo Inn.

Farmington MO 63640 currently its 91° outside with heat index reaching over 100, staff has been friendly but the franchise owner, Nirav Patel chooses what he charges. It's nearly $45-50 over what the app or website says the price is.

Then today we were told they need our belongings off the floor or in our car because they are cleaning the carpets. They just now are cleaning the carpet in my room. I have severe asthma and have been hospitalized well over 150 times, been in coma and on a ventilator for 10 days a couple years ago.

At home, when we clean our carpets I cant stay because every single time, cleaning our carpets, causes me to go into a severe asthma attack from the wetness and stirring upsell the dust and whatever else happens but I can whole heartedly say there hasn't been 1…

If I could give this location (10155 N. Freeway, Houston, Tx. 77037) 0 stars I definitely would! Front desk staff very rude, especially the Hispanic girl with the glasses and curly hair. She has no customer service skills at all. The room had earwigs bugs in the tub, the back parking lot was filled with trash and looked very disgusting and I'm sure their was some prostitution and drug activity going on out there! The back key entry door was always left prompt open by a nasty, filthy Baymont door mat.

To top it off, I left my Red, Michael Jordan slides in room 112 yesterday, 7/26/21. I called yesterday as soon as I realized that I had left them, and the front desk staff placed me on a brief hold( that ended up being 20 minutes), only to tell me to call back in the am because Housekeeping…

100 words are not enough. Reservation#87494EC051010. super 8 175 Tennessee ave, nj this is a dump. If I was Wyndham this place would not be a franchise of mine. I checked out the very next day. Web site is misleading.

Dumb me should of read the reviews. Apparently this has been on going and your company has done nothing.

I can't even begin with 100 words. I have never been treated so badly by anyone as the hotel manager at Baymont in Hammond, LA.

Horrible! I choose this location because it said it had a restaurant and also breakfast was included, the restaurant was closed and there wasn't any breakfast or even coffee available! There was no ice in the one ice machine in the lobby.

This place is so run down and there are homeless people sleeping directly on the other side of the fence, the room was fine and the only place I felt safe. Full trash bags were pilled up along the back of the hotel against the wall of the hotel.

I will also be contacting Whndahm Corp directly and I will write a letter, I chose this hotel because breakfast and free parking were said to be included, if it wasn't for both those things I would have stayed someplace else and paid a little bit more so I did not get what I was promised when I booked, I will…

This is in reference to an overpayment complaint at Wingate, Chantilly-VA. I have stayed uninterrupted at Wingate Chantilly VA since 5/2/21. 69 for the week of 7/11 through 7/17. Three charges were made to my account. 69. Mr. Jagannath Sharma told me not to make a payment for the following week (7/18 through 7/24) until he will fix the overpayment issue.

Today, when I went to check out, to check back in, he told me that I owed him last week??? He said he doesn't have enough people to work on fixing my overpayment. He doesn't have any problem though overcharging my account.

Every time I talk with him he tells me something different. The bottom line is that he wants to keep on overcharging me. Today I rented for the next 3 days using my reward points. 5/25, 5/26, & 5/27. 69 for last week.…

I stayed at a days inn by Wyndham ,Auburn, Washington last night 7/24 for a one night accommodation. they had since been decommissioned and cemented over. The photos show fresh,updated rooms and clean property. Unfortunately reality varies greatly from photos.

Here is how my room#118 was; old ,used soap in bathtub. Bathroom door didnt close or open easily. Tub spout broken. Frudge mot working, property ice machines not working, delapitated vending machines. Trash and cigarette butts all over the property.

My room and bedding smelled like urine and sweat.... undesirable people freely roam the parking lot and around the rooms. The online price listing was $165 plus tax, picture included of quote. My credit card was billed 247 plus 100 deposit.

The staff was unwilling to fix…

I expect a certain level of quality when I stay at a Wyndham property. If I could give a 0 rating to the Days Inn by Wyndham in Arlington TX I would. The hotel was filthy. The rooms smell of a combination of smoke and mold.

The bedding, the towels, everything smelled horrid. Management told me that the problem was the air conditioner, but they had no replacements and they had no vacancies. The key holder was obviously used. They advertise breakfast, but claimed it was discontinued because of COVID.

I was not refunded the night I had to stay. I will not assume quality at any Wyndham property in the future. I will avoid any booking associated with a Wyndham property. I travel often. You will continue to lose customers if you neglect quality associated with your corporate image.

This hotel was the worst hotel I have ever stayed. It was a complete joke and honestly you should be embarrassed at the establishment you have. The rooms looked like they have never been cleaned. Stains, mold, dirty sheets, ceiling peeling, a steel I can't describe.

No covers in some if the outlets. Our smoke detector hanging from the ceiling. I'm sure that against regulation. We brought our CHILDREN here on a vacation stop. ZERO STARS. How convenient that the website won't allow me to upload my pictures.

The super 8 located at 979 Old National Hwy College Park, GA 30349 This hotel deserves a a 0. I had the most scariest, unsanitized stay ever. The front desk completely unprofessional, the agent had kn a crop top and short shorts when I checked in.

Then had family and friend pull up and smoke outside the lobby with them.

Second the property was filthy trash all around everywhere on the floor, roaches all on the walls and stairwell. My room was completely disgusting there was dead and live roaches, dirty sheets, dirty stained towels, holes in the wall, molded curtains, no phone, the door had screws coming out, it was just disgusting.

I cried until I could find a new hotel this was my last resort as a delayed flight from Miami. The pictures online do not match the property. I slept in my…

My recent stay at the Travelodge on 1101 Oak St Bakersfield, CA was to say the least awful and I was left having to make sure there was no cockroaches in my belongings. I had to change my dogs food and water at the very least 6 times a day because there would be cockroaches floating in the water and crawling out of her food bowl.

The infestation is so bad that I was sitting in the restroom and one fell from the ceiling and landed on my leg. YUCK! The AC in the room was not blowing like it should either. I had to go out and buy 2 fans just to be comfortable when its 100°+ outside.

The manager also takes money from people as bribes.

I stayed at the Days Inn and Suites by Wyndham Resorts at 1606 Central Avenue, in Albany, NY, two nights ago. It was advertised as having a pool, hot tub, hot continental breakfast and clean, safe rooms.

The pool is empty and has been for years. Same with the hot tub.

There was no hot breakfast; just a small, cold bag.

Worst of all, the rooms were neither clean nor safe. Simply put, the hotel is an open-door, unlocked drug den and prostitution ring. My children stepped over a passed-out prostitute in the lobby at 7 a.m. to get to our car. We took a picture of this nearly-dead prostitute for proof if needed. Drug needles were seen and drugs were smelled everywhere. Homeless people wander in and out of the doors all day and all night. It was, simply put, an absolute nightmare and one of…

We stayed at a Baymont Hotel in Swanton, OH on July 22, 2021. The lobby and breakfast area was very clean which we were happy about. The desk clerk was friendly. We were very tired and wanted to shower and sleep.

The bed was nicely made and then noticed the carpet was newer but had lint, dirt on it and I knew it had not been vacuumed. I was not going to walk on it with bare feet. I was ready to take my shower, and saw no wash cloths, towels, so my husband went down & got me some. Comfy bed, slept well.

Went to make coffee in room. Only 1 cup. Hubby went down to get coffee & to check on breakfast. He came back with 2 warm fruit cups and 2 danishes. I asked him what time breakfast was, he said I brought it.

No, cereal, no juice, yogurt…very disappointed. The site said breakfast. We stayed…

no quran was available in the hotel room. just a bible

We checked into the hotel on Monday the 19th of July at 9 pm. When we got to our room number 229 and walked in our shoes stuck the the tile floor. Dirty coffee cups on the bathroom sink with a Ritz cracker in it.

Didn’t appear they had vacuumed the floor. Told the lady at the front desk. Couldn’t change room. At 11:30 pm a house keeper knocked on our door and woke us up. Wanted to mop the floor. Asked him to come back next day and he did.

At 2:30 am I had to call the desk because the next door room was still watching the tv very loud and they did. Kids running up and down the halls yelling all weekend. 55 and wasn’t happy both days.

Have stayed there before in the past and never had this much trouble. My wife and I both agree to never stay there again. We didn’t drive there for 7 hours…

July 23, 2021 Our family stayed at the Super 8 in Tomahawk, Wis. from July 15 -18, 2021. I am using this format to let you know about our experience. I called 7-21 to share this information with the local manager but “she was not available”.

I also shared some with the lady who answered the phone and on the email requesting a response.. Property: The front of the Super 8 had fresh mulch and looked very nice.

However once you were around to the other side and at the back door the grounds were weedy. There was trash and cigarette butts everywhere. An outdoor ashtray might be helpful.. We were surprised that the back door did not need a key card to enter. J Check in. Easy and courteous.

She explained how breakfast worked. I asked about the Wyndham points and the clerk looked up the number…

This is a copy of the letter sent to the manager of Hawthorn Suites in Lubbock, Texas.

16212 Zagros Way Austin, Texas 78738 July 22, 2021

Mr. Sean Patel General Manager Hawthorn Suites by Wyndham 4435 Marsha Sharp Freeway Lubbock, Texas 79407

Dear Mr. Patel,

We had occasion to have 3 rooms and stay at your motel on the nights of July 14-15. A major reason we selected your accommodations was the hot breakfast advertised. On the 14th when we went for breakfast, we were told that they were out of English muffins, pancakes, and that the only juice available was cranberry. The lady in charge of the breakfast indicated that they had been out of apple and orange juice for a while as well as the muffins and pancake batter. She told me that she had asked the front desk to order items, but…

Burn holes in furniture and sheets, cockroaches all over, in and around the refrigerator, And in the bathroom, terribly dirty carpet, poorly patched large holes in the dry wall, pictures don’t match internet pictures, horrible odor, incredibly questionable tenants working at the hotel and also living at the hotel. Broken sink faucet, bathroom door didn’t close, also ants all over the bathroom floor!! Burn holes all over!!

Trash under both beds from previous occupants!! We voiced these complaints but got told there was nothing that could be done!!

Also only got clean towels once in the 7 days we were there

Wyndham resorts is a big company name just to be wasted under few people. I am complaining on the behalf of the stuff working at Wyndham Dubai Deira as much as they are trying they are not happy and we can't get good service if stuff are not happy and are leaving.

com and his colllugue Chris will spoil the name of the company. It's a big shame to spoil the reputation. Look after the people you employ. Great employee leave and employ indians who have no idea what hospitality is about.

Look at the stars it's like whoever is in charge doesn't take action. Big shame again

7/21/21-7/22/21

TravelLodge 200 6th Ave N, Seattle, WA 98109 ROOM # 402

To TraveLodge Management and Wyndham Hotels,

I checked into your hotel and I made it known that I was fleeing domestic violence. My husband stalks and harassess me and continues to destroy , vandalize and cause havoc. I heard a knock on the door and I was expecting a food order and I opened the door without looking and it was my husband. He was very disrespectful and loud and would not leave when asked. I tried to call the front desk for help but he kept preventing me from doing so. He punched the T V and lucky didn't break it and her squirted this red hair color all over the room.

I finally got him to leave , in shock I called the front desk and told them I was just assaulted and that I was in shock. She asked me…

I had a very poor experience at the Days Inn in Bellingham, WA. I reserved two rooms for the 18th and 19th of July. One of the reasons to select this hotel was access to the pool, when we arrived we realized the pool was not in service and it appeared to have not been in service for some time.

The pool not being in service was not noted on the website. The lobby was long past needing remodeling and a through cleaning. The room did not appear to have been remodeled in decades other than a relatively new television.

The bathtub/shower had tile with mold on it, the wallpaper was pealing from the walls, the door and frame were in bad need of paint, the carpet appeared very dirty and the room was not pleasant at all. The other room (occupied by my daughter and granddaughter was essentially…

We were to stay at the Microtel Inn & Suites by Wyndham Philadelphia Airport - We (My spouse, and two children) walked into the Lobby and literally turned around and walked right out. The smell of Marijuana was so strong, from the quick glance that I saw, there was paint peeling off the walls, one chair in the lobby to - if you dared to - sit in it. There were woman wearing next to nothing walking around the parking lot, it is definitely not a family hotel. As much as Wyndham pushes their timeshare business, and hotels - It makes me wonder what kind of business Wyndham really is. Don't be deceived by pictures on the website - the only resemblance of that hotel is the shape of the building on the website pictures.

Definitely will never ever stay at a Wyndham property - I do not recommend…

The room and the hotel is in terrible condition. The room I was in had not been cleaned. I requested my own cleaning supplies to clean the room which I have never done . There is mold in the bathroom , mold in hallway behind the ice machines, roaches everywhere downstairs, rats downstairs in the hallway , unclean sheets , and the list goes on and on.

The address is 5700 Atlantic ave Virginia Beach.

I stayed at a days in bend or on the 28th of June. Upon getting to the room it was disgusting. The TV didn't work and it was pure filth. The couch littered with stains and cigarette burns. I spoke to the front desk and said I was leaving.

I recorded a video of me checking out ten min after checking in. I was told to call the third party booker and I would be refunded. They ate 5efusing to do so. I have sent multiple emails to your help desk showing I left and showing my new booking.

The customer service is disgusting!! I've been hung up on 10 times now. I will be seeking legal action against wyndham. I've recorded every conversation. They took my money and I refuse to accept this.

Days Inn by Wyndham Okmulgee, 1221 South Wood Drive, Okmulgee, Oklahoma 74447 This place needs the health inspector to do a surprise visit. There is BLACK MOLD in the rooms, and the 2 girls who are suppose to be cleaning the rooms do not do their jobs.

I have many pictures from my room and my Son’s adjoining room. There is dust so thick on top of the coffee pots and tissue boxes. Black mold on the bed skirt, in the air conditioning all over the fins!!

No smoke alarm in my room. 00 for my dogs fee and refuses to give me any compensation for the 6 nights we have spent here! Over $1,000 I spent and I’ve been breathing in black mold!! Which I’m severely allergic to, it can and has put me in the hospital!

The van vents above the shower hasn’t been cleaned in months it looks like! The…

I made a reservation on7/15/21 @days inn oceanfront daytona beach shores.only to arrive to wrong room.Daniel after speaking to roger mahood told me to cancel room he had another room for me.after confirming they agree to cancellation he informs us he has no room.we drove 16 hours to thus hotel only to be without room.daniel was acting very suspicious.my recommendation is -10.

Texarkana location is an embarrassment to the Wyndham brand. I rented 2 rooms on July 16th and they were dirty. I physically had to strip beds, clean all hard surfaces , bring in my sleeping bags to sleep and used towels from my camping trip.

Bed linens were stained, bath towels were dingy and thin. One room had a gapping bullet hole in the window. Bugs were crawling on the walls. I sprayed bug spray everywhere. Upholstery chair was stained and dirty. One bathroom had no toilet tissue.

My son in law complained to front desk but was told we could change rooms but it would take hours because none were cleaned and it would take hours. Carpets were old and dirty. Looked like dogs or some animal had scratch box spring coverings and it was shredded. Only one elevator worked.

Sign at pool area…

How can you have the audacity to charge $300.00 for a room of such a poor quality. While I understand that the hotel was under a management/Owner transition, you should have taken that in consideration in the pricing of a room. The breakfast area was not available, the bathtub was not draining and even the size of the bath towels was insufficient to cover an average size person.

Front desk clerk was not polite at all when going to check in. We were not informed the pool was out of service prior to checking in either which was one of the main reasons for staying at the hotel.

Also the continental breakfast was a joke. Really they could do any better than a banana and a frozen sandwich in a brown bag for breakfast. Furniture in the room as very worn and the bed was not comfortable at all.

Will most likely never stay anywhere with the Wyndham name attached to it again. Worst experience at a hotel in my 42 years alive

I made reservations at La Quinta Inn and Suites in Columbus Ga on Warm Springs Rd. For dates of July 15th, 16, and checkout on the 17th. When I made reservations I made them for 4 adults and 1 grandson.

I was told I would have a suite with a king bed, a queen bed and a pull out. When I got there my room had a king bed and a pull out. I was told when I checked in by the staff that someone else got my rooms.

Why did someone else get my room. The girl out front told me that I ask for a king suite, but I told her I didn’t ask for a king suite, I was told I would have a king bed, queen bed and pull out.

First of all m nearly 69 yrs old, I had to sleep on the pull out because my 2 sons and grandson slept on the king bed. It’s hard for me to get up off that pull out when it’s on the floor.

On…

The motel was completely dirty the manager gave false information she told me she would give me a refund never did she never gave me my deposit back so this motel owes me $450 and some change and I would like that I have 17 pictures I've already turned it into the BBB the attorney general the people that you got working for them or for you and

Chandler Arizona on Chandler boulevard are gross disgusting people come in and out that motel the doors don't lock crackheads are there and I want my money back and you can send it to me my address is 2217 should I get a Street Northeast Salem Oregon 97301 if you would like to issue me a check in $451 thank you

My spouse & I arrived early so we were told that they had 2 rooms available so we took Room #826. When we entered the room the AC was blowing warm air, the fridge was also warm inside, we had no towels or washcloths, The phone did not work at all , the ice machine was out of order, the patio rail on the sliding door came off and

hit me on the head as I was trying to go out, we went downstairs to report everything, nothing was done. The next day the maintenance came to replace the fridge so we had to go to the 6th floor to get ice to keep my husbands meds cold, they fixed the AC the next day so

it was very miserable that night because we couldn't close the patio door all the way , the sliding door was missing a screw told to us by the maintenance. We even explained this to management and…

We booked with the understanding that breakfast would be provided. When we arrived we were told they would provide a bag breakfast. I asked for an adjustment in the rate because we selected based on location, hotel chain name and amenities.

They said I needed to talk with the manager. I tried 2 different times today with no success. The front desk only told me corporate approved the bag breakfast. I don't feel this is fair to advertise breakfast and then not provide it.

If you can't provide what you advertised then an adjustment in the rate should be applied. Gail Parks 404-317-9091

We did not have a good experience with the room. The floor by the a/c was damp, the cable didn't work, the carpet was ripped, no shower curtain in the bathroom, no trash can in the bathroom, the room smelled like mildew.

There was sand on the bed. There were 4 things to plug in, tv, microwave and fridge and coffee pot, with only two outlets..... I expect better from Wyndham. I have pictures that I can share. I am requesting a refund.

Truly disguised right now!! I had to find some place for my husband and 5 year old daughter to stay quickly. com and found this place because it was cheap I booked it for 2 nights. My husband went there with our child so they can get some rest but when they got there they told them that it had only been booked for one night and they needed a $100 deposit.

These fees was not told to us on Expedia so of course we are confused, i called the hotel but the man at the front desk just kept repeating the same thing every time I call and hanging up, his exact words "Theres another customer that I am with I cannot talk to you now".

He did this more than 5 times!! WOW but I am also a customer, at this point we told them ok never mind we will go somewhere else because they never gave a key never…

I experienced a theft by housekeeping. They stole from me and then neither the hotel staff or management did anything about it! They were very unprofessional and not helpful at all! I am so upset and feel so violated! The monetary value of the item is unimportant!

It is the fact that someone stole from me in an establishment we trusted in and paid to stay at! I will not return or recommend!

On July 9 thru 11 I reseved two rooms 609 and 507 at the WYNDHAM VIRGINIA B 07-09 VA BEACH VA The rooms were dirty, there was only two towels and no wash rags in ether room, the light over the sink and refrigerator didn't work, the door windows to the deck was dirty, and there was ants all over the room even in the bed and

staff didn't even have towels or wash rags on their cart. How do you think my Stay Was?????

33. Yes I did book a nonrefundable room because Id stayed there a few years ago while it was going thru renovation and it was suitable. For starters, entering the parking lot there were people loitering and hanging in the lobby which smelled badly of smoke.

I asked to see the room that I booked, and afterwards decided that there was no way I could stay there. It has been ran down and I didnt feel safe there. I gave the young lady the key back and left.

33 refunded with NO response. Ive called and been told that the owner would get back to me. No word as of yet. Id like MY MONEY REFUNDED immediately and would advise someone from corporate to visit the hotel that represents Wyndham.

Its definitely not a place suitable to represent Wyndham unless of course Wyndham is lowering its…

I attempted to make a reservation on line. I remembered last year it was a special request to have a connecting room. So I called the number and it sent me to a reservation desk. I explained to the man that I "needed" connecting rooms.

This is due to my aunt who we are bringing. She is handicapped and can not be unaccessible. She has a disease called Progressive Supranuclear Palsy. This is a death sentence. She is cared for by UVA and it is unknown how long she will live.

I was told 2-4 years. There is no treatment. I can not drive her from Staunton, VA not knowing of we have appropriate accommodations. I am told that we will get a room "if" it's available. I want to know why a person can call and they will get accommodations guaranteed.

Yet the handicapped are told.. " This is…

Puke in the pool, and left on the pool skimmer hanging on the wall. No room cleaning after multiple times of asking. Your hotel charged me $150 for a room cleaning fee when they refused to clean the room. Then to be told by the gm that its hotel policy to only clean the rooms once a week.

That is disgusting and I have 3 kids that were with us. Worst hotel ever. There is much much more but no room.

I stayed at the Ramada Inn sioux city iowa, June 18, 2021. It was the filthiest hotel I have ever been in my life. Wyndham advertises clean sanitized rooms and this hotel honestly should not be in operation. When you first walk in the lobby it smells like mold.

The room was dirty, the bathtub was filthy. Old dried up food in the corners of the room, dust and filth filled the room, chocolate candy fell out of the bedding. When complained to the front desk and asked for a different room she said there was none available, and she was the only person working so no one could come and clean.

We tried different hotel chains to get a new room somewhere else and no rooms available any where. The entry way at the top of the steps was filthy dirt/cobwebs hanging on the chandelier and walls. Lobby…

Filthy - just disgusting. Stairways were like an inner city subway. Our room was disgusting. Stains on the couch that looked like feces. Rips in the furniture. No Mattress pad or protector - just the sheet on the mattress. as the front of the cabinets looked like they hadn’t been wiped down in months.

Had to beg for towels, toilet paper, and coffee. The best way to get was off the maid cart - except towels. They did not replenish you had to get them. Garbage can in hallway overflowing. Carpet in hall way never swept.

Some trash was in the hallway the 4 days we were there. Dogs were taking craps all over the hotel grounds and the disgusting clientele Wasn’t picking it up. 69 for 3 nights - ocean front. Tried to leave after the first night and everything else was booked and we had a non…

My stay at baymont wyndham was fine. Reviewing my bill. I was charged for having a pet in my room. I don't own a pet. I called to rectify this. I was told they have video footage of me with a dog.

I explained this couldn't be possible. I want to see the footage and I was worried a stranger was in my room. Management said they will review and call me in 24hrs. They didn't. I called. Very hostel conversation. Refused to show me the footage.

He hung up on me and charged me again. My phone can place me not at the hotel at the times. Have you ever been stolen from. Then had someone get mad at you for it.