Wyndham Hotels

I want to file a form 10/02/2021 to 10/03/21 Days Inn by Wyndham Little Rock/Medical Center at this hotel from my one night stay I traveled from St Louis to Arkansas on Saturday on my one night stay I had booked a stay when I got there I had a smoking room and no ashtray was in room, the light switch in the bathroom did not work so I could not use the mirror, the toilet was very nasty , only 1 bar of soap in room two ppl stayed in room one of the pillow cases was so

dirty I took that pillow off me bed the comforter was stained the lamp in the middle of the bed went on and off when you closed the night stand drawer, the main light switch did not work bathroom floor needed to be mopped wanted to make you aware of these issues not enough to put then all down my conformation # was…

I stayed at Days Inn Ruther Glen on 9/20-9/21 of this year, confirmation number was 82681EC034965. When my room key did not work, I went to the front desk and was told it was disabled because I had a pet dog and did not pay extra.

I responded that I did not have a pet dog but I had a service animal. The front desk said that I needed proof that my animal was a service dog. I returned with my service dog wearing her service dog vest that indicated her status.

The front desk said that their policy was to require additional documents to certify that the dog was trained as a service animal. I explained that the policy was in violation of Virginia state law and Federal law in the American Disabilities Act.

They stated that they had to follow Hotel Policy. The issue was finally resolve by the…

70 for a 2 night stay on Sep 24-26 at Marshalltown, Ia. I decided to come one day early so I called added another night and had to reserve a single room since the hotel was booked. 38. C. but when I returned home and checked my Bank Account.

43 for another single night room. I was only there 3 nights and they charged me for 4 nights. 43) but that was 2 days ago and still no refund. I fill that the hotel owes me a refund. 38.

why the extra night room? 43 to which the hotel said he would refund me. but I have not received it yet. Please let me know when this will be solved. Thank you Robert Adams

I told the manager in an email and on the phone i wasnt asking for much and would report them to the health dept and better business burreau

This is about the extended stay inside Titusville and it is very very disturbing to me I have been calling and calling and calling that front desk I have a very severe handicap uncle there we got him the room there yesterday but I had a bucket again through my Expedia and they are harassing him continuously calling him and he's reassuring them that I did it and I did do it it is booked I have the literary number and

everything it's booked it's done the thing is he's already been in that room so he doesn't want to leave that room because they don't have any other rooms I guess downstairs with it a bathroom without a tub he needs to fat floor bathroom shower he cannot whatsoever getting to a bathtub both of his legs are severely really really damaged he wanted privacy because he's trying to…

I can't rate there are no negative numbers made reservation on expedia. The pictures made it look like a nice hotel. When we got there it was filthy the people there were nasty and rude. The beds looked used the carpet was filthy and stunk.

The vanity had broken wood. The entire premises looked drug infested and dirty. I asked for a refund to go stay somewhere else as I had my elderly mother with me. 00 from us because we refused to stay in a filthy place.

The here dept will be called. I wanted to take pics but was not able I am going to make a claim with my bank I also made a claim with expedia. I will leave bad reviews until my money is returned to me.

Patrons should not be treated this way and that hotel needs to be closed down do to health concerns. We met a man that was bitten by a…

I stayed three night. I had to get my key re-keyed 8 times during my stay. The door would not shut completely and self lock. You had to pull it shut. Room 2769.

Very bad experience, the front desk attendant was very unprofessional, the mini fridge didn’t work “wasn’t getting cold made food go bad” And the heater didn’t work it turned on and off multiple times all night. Will not be going to another American inn again just because of the service. The only good part about the stay was the breakfast!

Before booking a person named Manuel quoted me a price of $15 for a pet when I arrived we were charged $20 a pet After checking we discovered roaches or whatever on the walls , we were given another room but no apologies for the inconvenience . Surely not an incentive to return or give a good rating .

We stayed at the AmericInn in Ham Lake MN on 9/10/21 for one night in room 128. com website which added additional fees to my room rate. When I tried to cancel the room, I was told that it was non-refundable! 77.

77 in taxes, fees and a service fee. Things only got worse when we checked into our room. The room was not well maintained at all. Here is a list of just some of the problems: fridge in the room was so iced up that it would not work, wardrobe had a broken hinges and we could barely open it to get our clothes in and

out, there was a "security" door around the corner from our room to the exit but it was broken and did not lock, when I pulled the desk chair out there was no arm on the right side -- only a sharp metal base, there was a big hole in the fiberglass shower that had been…

I am in a Ramada Inn that I have stayed in twice before. There was no remote for the tv, so i asked for and received one from the front desk. It did not work. So i went back to the front desk and was told if it didn't turn on, the tv is broken.

Instead of apologizing, i was asked if i was going to extend my stay. I fly out today, so the answer is no. She then looked at me and waited, finally saying she would report it (later). I told her I expected better out of Ramada Inn.

This is the second Wyndham Hotel in a row that i had a distasteful experience. The other was much worse, but i am wondering about the whole chain now.

I am a diamond member and can ask for free upgrade but when I did so was told I had to pay full price for room then I call there customer service team and they told them that they just booked the room it is now 1200am and the room has not been touched all day this is no good to top it off coming back to hotel after work on my hoverboard and

was pushed from behind and they stole my hoverboard right in front of the hotel you think accommodating to the diamonds members request should have been no problem please help thank you

Had an online booking problem. Called customer help and was told someone would contact me in a few days. Called again after 5 days with my case number. The customer help supervisor was not very friendly. I was told very rudely that I have to wait 10 days before anyone contacts me.

I have reservation at days inn Florence and when we arrive we found extremely dirty hotel room with cigarettes burns in comforters in non smoking room and when I pulled them down there was big stains on covers. Smelled terrible and I refused to allow my family to stay there.

When I went to desk there was a gentleman who said he worked at laquinta next store and he would get me a clean room. I still have not received my refund from days inn after writing to them 3 times confirmation 2637740021 pin 4231. 8/14/21.

Don’t think I need to pay for 2 rooms at your hotels

Platinum member number 202138555D

I have a complaint regarding our stay and the two employees Imari and Timothy and asst mgr christa at la Quinta inn and suites at Wyndham dallas Addison galleria and also would to make a complaint regarding 3 different calls made to customer service rep was hung up twice by 2 different people. We payed for 2 rooms forone night last and check was today. I can not seem to get anyone on the phone that will transfer to a manager to help me or give me any contact info in regards to my complaint. No one will give me manager or corporate contact. I have stayed many times with your company and am a platinum member. The 3 employees at hotel and the 3 different customer services have both lied to us about my rewards and among other incorrect information. One of the…

A recent stay in Asheville, NC for 3 nights booked via my rewards account. NO secure WIFI, NO "FREE breakfast", and NO room attendance. Property was contacted via phone the day before and the day of arrival with incorrect info provided by staff.

Manager on site "Baxi" explained all problems due to COVID and no adjustments due to lack of amenities!! Online with reservation "pool closed". Of course pool was open, but we didn't bring suits, due to inaccurate info online. Upon arrival informed "NO breakfast and no room services" due to COVID "unable to get/keep good help", not my problem!!

There should be an adjustment to this bill, which the manager was NOT willing to discuss, actually stating "the breakfast was free" and not part of the room charge as well as cleaning services. We placed…

I am writing in regards to our most recent stay. We planned for a few nights at the Houston Medical Center (MD Anderson Affiliate), we were forced to stay one nt as it was too late to find a hotel at that time of night.

I will be sending a letter as well in more details but to provide some detail, upon arriving, our room was disgusting. Let’s just start in the bathroom, I have several pictures to share and I’m still in utter disgust.

The corners were so dirty, the floor had ladies hair all over it, the top of toilet I could wipe my fingers thru the dust, top of sink & mirror had toothpaste spit & remnants from the guest prior, the bathtub had pubic hair in it, the beds looked slept in, the dust ruffle wasn’t even on the bed and the sheets didn’t fit the bed.

So we accepted all of the…

The rate I was quoted by customer service rep is not the rate I received upon my arrival. Unfortunately it was too late too cancel and we never received the confirmation email with pricing because rep must have realized her error. I was advised that you have a recording of calls and would like for my reservation to be reviewed. I received an email on 8/11/2021 with the following: Wyndham Corporate researched your reservation and found no modifications. They found one reservation for arrival July 31, 2021 at a rate of 312.82 plus tax, which is exactly what you were charged at our property.

The issue is not with the property but with the 800 number quoting a different rate. I am a Navy Vet and very disappointed in the service and followup response received. I would like adjustment for the…

My step son was injured on the pool slide on Saturday. I was told by the manager on duty when it happened that "someone would check on us and send something up to our room". Absolutely no first aid was administered except me holding a towel to stop the massive amount of blood that was coming out.

Nobody checked on us until later in the morning Sunday. At that point I had nothing to say to anyone.. our trip was ruined. We had to change flights and fly home early instead of going to Orlando to the parks because he had staples in his head..

We had to be up all night to make sure he was breathing after returning from the hospital. When I returned, I went to the pool deck to make sure the blood had been cleaned up and there was blood everywhere still and was told no managers were there and…

I booked a hotel room at your Baymont at Wyndam Reno ( 2050 Market St ) for 7/31/21 for a 4 night 3 day stay. The problem was that NO ONE ever answered the phone and the voicemail was not set up.

Not only could I not confirm, I could not cancel either. When we arrived in town there was still no answer at the hotel so I wound up paying more money to stay somewhere else. We were very upset about this turn of events.

As it happened it was the weekend of Hot August Nights so many places were all booked up! Not sure how often your reps do surprise drop ins on some of your locations as this was, I am sure you would agree, completely unacceptable.

The fact that I had to pay for a room I did not use because I could not reach anyone is deplorable. Is the no show clause a trick? A person cannot…

On Friday August 15th, 2021, three of us checked into one of your sister hotels The La Quinta Hotel and Suites by Wyndham, located at 1910 Beach Lakes Blvd, West Palm Beach, Florida.

The receptionist was very polite, professional and informative. I was a bit skeptical when she mentioned that the rooms are cleaned once every three days so if we were in need of supplies we have to come to the front desk to retrieve them ourselves. Since we were only spending two nights and a cousin was also staying there we settled for the room.

On Saturday August 16, 2021, around 9:00pm we returned from the burial of my two cousins. It was a very long day so we were preparing for bed. Suddenly there was a knock on the door. It was Deon from the front desk stating that he had several complaints of noise…

94 charge online and toki. I paid $120 at which point I was told that they had no change to give me. and no explanation on when or why I wouldn't get change. I had to argue about extra towels with the gentleman's wife a vending machine that ate my money that the gentleman told me to call the number on the vending machine that it wasn't his problem nothing but

rude and disrespectful remarks and treatment I contacted door customer care I was put on hold for roughly 20 minutes this is unacceptable I cannot believe you would allow such behavior for one of your franchises

Lets start with saying, unless things are made right, I do not think I will ever stay at a Wyndham hotel ever again due to the quality and staffing at this hotel. When I called for the reservation, I was reserving two rooms for 3 nights.

I specifically asked for adjoining rooms and was told that will no be an issue. Upon arrival, I was told that they did not have any adjoining rooms available. After waiting and the staff searching, they were able to accommodate us.

One of the rooms was clearly dirty. The microwave had old food in it, the bathroom floor and corners of the counter had hair all over it. The toilet was not clean at all. There was fecal matter, urine, and mold on the toilet.

The shower was moldy and smelled of mildew, due to a moldy shower curtain. Three of the towels had…

My wife , and I checked in to windham hotel and suites on kyrene and Chandler Blvd in Chandler az on Friday for a one month stand paid in full approx 2200 dollars in advance . I was very pleased with the room and amenities however I got a call the following day from the desk saying that.

There was complaint of traffick at my room and allegation of illegal drug activity!! I certainly did not and have no part of any such thing ... I am nearly 60 years old and l am not in great health. I just. wanted to rest.

I told the lady ji had two different visitors both my employees whom came buy too get their checks . So I had no visitors after ten or ten thirty yet she is going on about ill the people! She refused to listene ,at one point Puttlng her hands up to my wife a tellng her" your not on the…

I have called 5 phone numbers and yet to speak into a human!!! I have been at this 40 minutes now on hold. I have several reservations through you. For the first time I was charged in full for a reservation 6 weeks out.

The hotel says you charged me not them. Now I see on my confirmation I paid for a non refundable reservation there was no info about that when I booked on my app. I’m a platinum member and have never heard if this but mostly, I am furious I could never get a human on the line.

This is no way to treat your customers!! If I do not hear from you about this, I guarantee I will never use a Wyndham hotel again.

I checked in at 3pm on 8/18/21 for a 1 night stay(thank god) when I arrived the host after giving me my key informed me that there was no running water but it should be on in a hour and no refunds were allowed. I proceeded to my room which on my pathway it was littered with shards of glass and nobody cleaning it up. 11pm still no water and glass is still on the walkway.

Stay in hot springs Arkansas Absolutely DISGUSTING. ESPECIALLY in a time with Covid.

First room had dirty table with sticky cup marks, pubic hair on the toilet and smelled like mold.

Second room The floors felt damp, went to shower and got out and grabbed a towel and there was a USED bar soap between them and a used conditioner bottle sitting up at the top of shower. Front desk did not apologize once.

Said she couldn’t refund and would have to wait for morning crew. This was almost 180$ and so gross. Drove down to another hotel for 140$ and have zero complaints. We travel a lot and this our first review we have ever had to do.

Who knows what I rubbed on my body after that shower with that towel. So freaking gross!! Amy Adams was the desk clerk and will be talking to chrissy Rodgers,…

I would give the rating 0/5 if it was an option. The Ramada downtown in Anchorage, AK was a dump. The online photo was at least 20 years old. The desk clerk was shabbily dressed and surly. The room was cramped.

The amenities were piled in a corner with an old ironing board leaning over the pile. The window was cracked. At 4:30 am, I rose to use the toilet. It continued to run after I flushed it. My partner got up shortly thereafter to use the toilet and attend to the running issue.

When he flushed it, water began to spray out from under the tank top. Fortunately he is handy. He shut the valve off, removed the tank top, fixed the toilet, then returned to the lumpy bed. I think my full price for the room should be returned as payment for services rendered, not to mention the other issues.…

Arrived at motel 6 in modesto ca on orangeburg at my check-in time but was I'd have to wait or downgrade my room. I made the reservation earlier this morning. I have been waiting all day already and because I'm residentially challenged my wife and I need to be inside and relax for the amount of time we paid for no exceptions, as we do not have money to be getting rooms very often.

This is poor customer service. And I know this because I have extensive work history in the field. This is bullshit and I want something done about this lazy un accommodating work ethic. They say they were down a housekeeper but they lie.

It's always this way with this orangeburg location. I can not afford to waste any of my paid time by being stuck outside any longer than I have already paid to alleviate

Is on July 22nd or around they mountain by Wyndham hotel drafted $189 from my account $100 for a deposit $89 for the stay. $100 was never returned to my account. I have reached out to the general manager Patel. With no response.

I have contacted the Better Business Bureau and they were not able to reach either. My next step is to follow the complaint with the Attorney General's office for predatory practices. Every time I called there the associates say he is not there or he will be here he is not there he will be here and every time I arrive at the time when hes supposed to be there hes never there.

All I want is my deposit backOf $100.

Please call me it’s to long to say the worse hotel I have stayed in very disappointed I thought Wyndham had a better standard

This guy worked for you either currently or in the past. I am alerting every major hotel chain. This is BEYOND unacceptable. He should be charged with THEFT.

my boss has been on vacation in the last week he has come back and his whole family has tested positive for covid-19 and he has not stayed home i fear for my life and my employes and my life at home. this is the location of the buisness 4056 Tamiami Trail, Port Charlotte, FL 33952.....i really wish something was done over this matter

I needed a break, time to clear my head, so I decided to get a hotel room about 15 miles or so from my home. com to make the reservation. com website, the outside parking lot and lawn looked very unkept and poorly maintained with weeds and broken glass bottles everywhere, (and this place said they were pet friendly).

Once I arrived they sent me away because I was about 30 minutes early for my reservation, and I asked for the nearest next location. By the time I got back into my car and pulled off the clerk at the front desk called me saying a room had become available, during the transaction I was charged a pet fee which was not mention on-line which was $25…

Stayed at Hawthorn Suites, Louisville North this past Sat. 8/7/21. I was not feeling well & could not make the rest of my drive home, was put into the 1st room, 3rd floor & there were puddles of water on the floor, was moved, to 2nd floor the other side of the building, air didn't work & fridge not plugged in, was moved to a 3rd room, no in a totally different building, turn the water on in the kitchen, the fossette was so

loose, it come up out of the base of the sink, big yellow stain on shower curtain, short towels, no remote control, smelled bad. At this point my legs & feet are so swelled I couldn't pack my stuff to a 4th room.

I had to pay almost $200 for this crap. Front desk was suppose to call me after she talked with MGR. didn't. , they should have applied it regardless & they…

Stayed at Virginia Wyndham resort on the beach checked in on 7-25-2021 at 1145 pm . when we started to check in we were confronted with your desk clerk your which really frightened me and my wife, he was so wasted on drugs that I had to take another look to make sure we were at Wyndham and we were.

This young male had no clue how to check us in and called someone for help, after almost 50 min we were checked in. Went to our room and the bed had no sheets just a blanket on it, we called front desk multiple times and finally he answered , told him we would like some sheets and

said he could not help me at this moment that he was short on help, I told him I can come down and get them and he said he didn't have any. Great now I'm really upset. next morning called front desk and told them of my…

Stayed 8/6 to 8/8 Confirmation #89783EC015379 I have never, in all my 50+ years of travel, encountered a hotel so blatantly rude and filthy. Check in was abrupt, discourteous and of NO help in regards to any inquiries about the area.

Sloppily dressed desk attendants on every shift with a MAJOR attitude of "what do you want, you're bothering me" - and none were ever at the desk, you had to ring the bell every time. Signs everywhere telling us rooms wouldn't be serviced for overnight stays, no printing available, no check in please wait 30 minutes. It goes on.

Elevator had the same cheerios on the floor from our arrival until our departure 2 days later. Sign requiring face masks, yet NONE of the staff wore them. " as though I was a randy teen vandalizing hotel rooms. In room phones not…

This customer service experience and the cleanliness issues at the hotel were not up to par. We got in late and kept the lights dim so our 1 year old could sleep, but when I used the toilet in the middle of the night I almost fell off the toilet because the toilet seat is broken.

I also woke up to an uncharged phone because the port and lamp was not working. When we tried to turn the lamp on it did not work, even though it was plugged in. There were stains on the floor and the chair. The walls were cracked.

I have pictures I can send you. I took my daughter at 7:50a to go swim. We were in our swim suits and walked downstairs and we're told the pool did not open until 10am. Most hotels we have stayed at open the pool at 6am or 8 at the latest so that children can swim in the morning.…

Filthy & several health code violations!! Price of room triple normal cost!! Food from previous guest in fridge. Carpets not vacuumed & stained. No comforters on the beds. Hair in bath tub. A/c unit not working properly. Staff told us that we would be accommodated for the problems at checkout.

When we went to check out my credit card had already been charged the full amount & I was told no changes could be made to the charges. I am VERY upset!!

This place is a wreck. Tile flooring in shower looks like a kindergarten child did it. The shower water floods the bath room. The pillows on the bed look 20 years old. AC and shower smells of mildew. My computer monitor is bigger than the TV.

Picture hooks on the wall but no picture. I booked a week and would love to leave this place but everything is booked. This place is discusting.

Hotel was filthy. There are stains on the bathroom walls and doors. The mattress box spring is soaked with a reddish, brown substance. Even the light switch and remote control are filthy. This is a hotel located near a Major airport; I’m appalled by the condition of this building.

The mini fridge and the microwave are seated on the floor! Cigarette smoke feels the hallway. This is an embarrassment

My mother who is in her late 80’s was traveling to New York for a Grand child’s baby shower. We added an extra night so she could rest up before we got there. I also added her to the reservation.

She forgot her card but had ID and cash. 5hrs in the lobby while we tried to send credit card authorizations through the phone while driving from Georgia to New York. The lady that we spoke to was rude, dismissive and very uncaring.

The name Wyndham used to mean something in the past. Nit anymore.

Had to listen to a 10 minute story about someone cheating on their wife from the front desk lady at checkin. Then the next day they charge us a 250 smoking fee.

FIRE, LIFE, & SAFETY ISSUES Suite 202, Wires thru hole in wall, vents heavy dust build up, mold bath ceiling & tub, red spots by micro wave, ripped furniture, common areas very rough and dirty. FrontDesk Agent moved us to #108, a little better but still dirty.

MOTEL6 IS CLEANER AND BETTER CARED FOR . Not enough room for all pictures Contact us if you are concerned.

On 07/07/2021 I had a very bad experience when I stayed at the Days Inn Fremont in Fremont Ohio.The room had a bad odor,the box spring on the bed was broken(uncomfortable sleep)and the bathroom was filthy and totally unacceptable(especially the bathtub and shower curtain).I was totally disgusted.

I am at Ramada by Wyndham Nashville. The place is deplorable. There is no airconditioning in the lobby, they advertise free breakfast and there is none, they are not cleaning the rooms each day, the phone in the room does not work, there are holes in the walls, the toilet paper holder in the wall is falling out, doors needing paint, the air conditioner unit in my room has a large piece extending out of it, and

there are times when the is no one at the reception desk. The rooms next to me on the second floor have a STOP WORK ORDER NOTICE posted on them from the Metropolitan Government of Nashville for performing construction work without a permit.

7/22/2021: Wyndham Garden Sacramento Airport Natomas Southwest Booking number: 2446539478

My wife and I arrived early and phoned the hotel. They said we could check in early for a $50 fee, which we accepted. The shuttle driver picked us up. I told the driver that we had another party arriving around 3:00 and asked if he had scheduled run to airport, or if they should call when they arrived. He stated that they should call the hotel. I had the same conversation with the check-in desk, and they also said my other party should call when they arrived.

When they called the hotel, slightly after 3:00 PM, they were told that the shuttle was no longer running. I talked to the hotel desk and they said the shuttle driver had already gone home, and that they did not have shuttle service after 2:00…

Good morning, I trust you are doing well. My name is Ricardo Lees. I am writing to you as a guest in your hotel. My team and I were staying at the Ramada in Daveport on Hwy 27. On Saturday July 31st,2021, late that night we had return to the hotel when we noticed that items in our rooms were stolen. Nike tennis, clothing etc.

In addition to items being stolen from our room my boys and I were threaten by a guest in the hotel. I took this threat seriously because I am traveling with minors. " I spoke with the manger about all of my items being refunded to me and the threats that were made to the minors, because of safety reasons and the threat being taken seriously I moved my boys out of the hotel.

I need this matter to me resolved, with some satisfaction with the refund of my items that…

I am writing this email in regards to a recent trip that I took to North Myrtle Beach with my family. The trip was booked in March 2021 and we arrived in North Myrtle on 7/16/2021. This is when the problems began.

To our dismay we were victims of a bait and switch scam. The room that we thought we booked was nothing like the dirty, dingy small musty room we arrived to. We thought we rented a suite with two bedrooms, one of which had 2 beds, an eat-in kitchen with an island and balcony large enough to accommodate myself, my wife and 2 adult sons.

What we received was a room with 2 bedrooms and only two beds in total: a full and a king. A galley kitchen sparsely equipped with a garbage can prominently displayed in the center of the floor as there was no set place for the refuse and so we…

I wrote a letter to Ceo of Super 8 and Wyndham. For my visit at Super 8 on July 4th. NOTHING Back! WOW our bed had URINE in it with flies and roaches!! Very sad little guy ! DOES NOT MATTER!