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Wyndham Hotels

1.0
1,625 complaints

Address

22 Sylvan Way, Parsippany, NJ 07054

Wyndham Hotels faces significant operational challenges centered on poor facility cleanliness, maintenance failures, and inconsistent customer service. Customers frequently report billing discrepancies, missing reservations, and serious safety concerns including theft, drug activity, and pest infestations. Corporate response appears inadequate with long delays in addressing complaints and minimal compensation offered.

Common Issues

42% (521)
dirtyfilthymold
28% (347)
rudeunprofessionalno response
20% (248)
overchargedcharged multiple timesno refund
16% (198)
theftbroken locksdrug use
18% (223)
no ACno hot waterbroken elevator

Complaints

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Regina Smith

Jul 23, 2023
0

Days Inn Melbourne, FL. com I checked in Wednesday July 19th I told the desk clerk I may need to extend my stay she said no problem just let us know and we can do that. #83582EE017870 I didn't think anymore about it then I was eating lunch Sunday July 23, 2023 and got a phone call from front desk saying I was supposed to check out today I said I thought it was Monday she said no I said ok I'll take care of it right away in about 30 minutes she said that's fine no problem just come to front desk everything is fine I thought!!!!

I told her I had a reservation she said it is for Monday is already ok, I said great I'll be right there and pay for tonight I was mixed up or I heard incorrectly again she assured me no problem, no big deal, just come to front desk and take care of it I said I'll…

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Diane eldridge

Jul 22, 2023
0

Here is a picture of a roach that ran across the bed. This is unacceptable! Absolutely disgusting. I embark on the ship tomorrow and I won't enjoy the first day because I will be sleeping since I cannot get any sleep in this nasty room.

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Diane eldridge

Jul 22, 2023
0

I am currently staying at your Super 8 in West Palm Beach. It is absolutely disgusting. Because there are no refunds I have no choice but to stay until morning. I will not even take a shower here. Over $100 was paid for this room.

I was not able to upload the video but I uploaded the picture of the blood on the platform of the bed. If I am contacted I will send the video of the room. This is truly unacceptable and a poor representation of Wyndham Hotels.

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Marty BURNS

Jul 21, 2023
0

Reserved room thru priceline. Handicap accessible--confirmed. Got to hotel at midnight. No Handicap room. Desk person asked me to step away from desk then called soneone about a problem with no Handicap room for guest. They gave us deluxe room on second floor which is great except i have difficulty with stairs.

Small town, no hotels close by. Have filed complaint.

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Jan

Jul 20, 2023
0

1st Room that was assigned, beds were unmade and the room was filthy! 2nd room assigned key did not work, I had to contact the front desk and she could not open the door for about 15 minutes, therefore she knocked on doors to check rooms and all rooms were dirty.

She finally found a room and the room had a slight odor, -a damp, musty odor, however, after an hour later we were tired! My mother is 77 years old and had to take the stairs to the 3rd floor because the elevator did not work and the carpet was squishy wet because there was a busted pipe issue and everything smelled damp and musty.

There were missing tiles in the ceiling and trash on the floor. The tub was filthy and old! The pictures on the website looked nothing like the actual room! The front desk rep was the only one in the…

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Ashley ball

Jul 18, 2023
0

My card was used without my permission at one of your locations I contacted the location they informed me that someone was checked in under my name but insured me that my card was not used I emailed the manager Peter the transactions from my bank and he emailed me back days later that my card was used they made the person leave that used my information but didn't contact law enforcement I need this matter taken care of I'm currently out of 400 dollars he hasn't emailed me back sense he told me my card was used

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Lydia A Parker

Jul 16, 2023
0

Is it the policy of Wyndham hotels to hold (more than) $100.00 from account. On my departure from W. after staying just one night, my bill was $247.38. +100.00 hold. The front desk staff took a total of $594.00 from my account. Subsequently, $347.38 was put back into my account a week later but when I called to complain why my card was authorized multiple times, the staff lied to me about my money and dismissed me. They would not just admit that they made a mistake. I have bank activity statements and email.

Laquinta New York, NY 333 West 38th Street New York, NY 10018

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Natasha N Flock

Jul 16, 2023
0

We stayed 2 nights at the Davenport Iowa. Our first room the toilet would not flush and no water was in the tank, the fire place was taken apart and the window to the room was so fogged and stained you could not see out.

I requested a move, got moved... I will attach pictures, there were small holes in the sheets and stains throughout. The curtains are worn with holes as sunlight shines through them when closed. We had one bath towel and one hand towel.

No coffee in the room and no cups. There was hair in the bathtub and urine on the outside if the toilet.. I didn't expect the world from a super 8 but I sure expected more... i also went and asked for an extra blanket because there was only one thin one on the bed and was told they have no blankets....

i have multiple pictures but it…

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James Profitt

Jul 15, 2023
0

Hotel was very dirty. was told I would be moving rooms but that never happened. Room smelled like marijuana and was very loud.v

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Tyler Collins

Jul 13, 2023
0

I sent this to the manager with no response. They literally just stole her money because their staff was too incompetent to address our concern

My girlfriend will now have to sleep in her car after work. I will be filing a lawsuit if this is not rectified before the end of the day

Dear Manager of Days Inn & Suites by Wyndham Strathmore,

I trust this message finds you well. I am writing on behalf of Ms. Alix Aldred, who encountered a regrettable issue with a recent booking at your establishment. The handling of this issue, it seems, has fallen short of both acceptable business practices and the requirements set forth by provincial consumer protection legislation.

Early this morning, precisely at 1:21 AM, a reservation was made under Ms. Aldred's name at your hotel. We understood from…

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Timothy John Watson

Jul 12, 2023
0

I stayed last Friday night - July 7th - at the "Wyngate" Inn ( I was told it was a Ramada in until just recently ) on Everhard Rd. In Canton, Ohio for one night. This room should never have been leased to the public in its condition.

The bathroom ceiling was falling down. The A/C unit was LOUD. There was litter on the carpet. The hair dryer was sprawled out on the counter, letting me think no one may have actually cleaned this room. The mirror above the sick must have just been installed, and the crew left it half done, bare gypsum board, holes, gouges all around it.

Worst of all, despite having to give your signature and two sets of initials stating there is no smoking, THE ROOM SMELLED OF CIGARETTES. I was told it was the last room available at check-in. I am so glad I only wanted one…

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Barbara Lydiate

Jul 9, 2023
0

La Quinta Inns in clearwater 3301 Ulmerton RD. This is the most diabolical excuse of a hotel. This hotel is nasty, dirty,fiftly . People are so rude and not helpful. I was called out my a desk employee by the name of Milly, very nasyt,rude person. I checked in on the 7/7/23 and was asked if I had any pets I told the front desk person,yes two and was told there was a pet fee, no problem. On the 7/8/23 my daughter and I was on our way out to eat when I was called out by Milly,saying that did I have two dogs. Told her no, two cats that were here for a show. I was told they were not allowed, because they pee, this room is nasty, I would never allowed my cats to walk on the carpet in this room they, may catch something.

Milly telling me it was the policy that no cats allowed, why wasn't I…

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Drifford Burt Christine Cwiklinski

Jul 7, 2023
0

We booked a room at The LaQuinta by Wyndham in Orlando Airport west 7931 Daetwyler dr and it was the worst experience in a Laquinta hotel. The rooms smelled bad the air conditioner leaked and water dripping outside. The parking lot had big pot holes.

The bathroom tuo had patches missing in it and was rusty. We was going to be there from July 1 to the 5 and had a small dog with us. They charged us 100 dollars for the dog even when the policy states not to exceed 75 dollars.

Tv didn't work properly couldn't turn the volume up. And the carpet felt saturated. We ended up having to stay one night since we would be charged but left the next day. Ther also was no fridge and ice machine was broken

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Gary Mathis Tara Jarrett

Jul 5, 2023
0

On May 28 23 booked a room with Agoda online and paid for room after 7pm arrives after function at around 1030 management said they didn’t have a room and would refund my money l have been in contact with them several times with no avail l want my money saying that it’s got to be approved by the general manager l got to talk to him every time l call the hotel l get nothing how hard is it to get my money refunded booking Id 611509678

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Naomi Danneman

Jul 4, 2023
0

We are staying at the Days Inn in Colorado Springs (1780 Areoplaza Drive). We had to ask for hand towels and wash clothes, the ice machine is broken. House keeping never left fresh towels or emptied our garbage. I once again had to ask for towels and was only given two bath towels nothing else and was not given a new bag for the garbage can.

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Roberta Rolle

Jul 4, 2023
0

I stayed at this property for one night from June 26 to June 27, 2023. , which would be returned to the card once I Checked out. That is what they told me, (which was a LIE). After I checked out and a few days later I checked my CC only to discover that the CC was charged $50.

I called the hotel and tried to get some information as to why my card was charged, and when I did get someone, I asked her name but she didn't reply, she said that the refund would go back to the card after 30 days. I continued trying to get some information and asking to speak with the manager but was put on MUTE for 30 minutes while waiting for someone to help and assist me, but nobody came back to the phone.

The front desk persons at this hotel were very unprofessional and didn't make eye contact. This hotel is…

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Latanya

Jul 3, 2023
0

Hello. This is disgusting. We drove 7 hours to stay in Days In @ fort Walton Beach. We paid $863 for four nights (July 3rd-6th) We viewed the pictures online and saw clean rooms. Upon arrival we checked in then left out to visit my daughter who's here in the US Airforce.

We arrived back and were preparing for bed and realized our room is disgusting. We requested clean sheets only to be asked, "are you just now seeing this". So all our sheets and mattresses is stained with filth. Our mattresses has urine stains.

The staff has terrible attitudes behind us requesting sheets and a blanket. This is not what I expected from Wyndham.

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Leah Huffman

Jun 28, 2023
0

The place is disgusting. Dirty clothes were still in the drawers. There was dust all over stuff. The walls and doors have hand dirty marks all over them. Wyndham hotels have disappointed me 3 times in a row and no breakfast at all 3 as advertised.

3 strikes Wyndham you're out.

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susan perkins

Jun 26, 2023
0

I checked into the Yankee in in Lenix Saturday afternoon when I spoke to the check-in person, I told him in the morning I would pay $280 in cash and $60 on credit card and to make sure the morning staff knew that when I checked out, I paid the 280 in cash and charge the 60 they had meant to head and charged for my room and

incidentals, and between the calls to Yankee in then my bank, then Yankee in and then my bank I have now been told Yankee and release your funds yet the money has not come to my bank and I will have to wait till Monday if I don’t receive my money to start a dispute I handle the situation and went as far as I could go now my bank is telling me they can’t release the funds because the hotel has it on hold The yankee inn stated there was nothing I could do except start a…

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MYRON E JONES SR

Jun 24, 2023
0

MY ROOM EAS NOT CLEANING ON THE DAILY STAY BEDS WET FROM HOUSE KEEPING ASK FOR CLEANING BUT HOUSE KEEPING REFUSES TO FOLLOW REQUEST OF GUESTS 5102 N STATE LINE AVE TEXARKANA ARKANSAS 71854 PERSONNEL IS PATRICIA FROM HOUSE KEEPING SHE TALKED TO ME AFTER SHE REFUSED TO CLEAN PER REQUEST.

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Terry L Smith

Jun 23, 2023
0

I own a deeded Wyndam (since 1987) but deed was ever filed. Last month I had an offer to sell my unit but there was no deed on file with Carteret Co. NC. I contacted Wyndam's deed dept and they said I owned $43 so I paid it on May 26 2023.

On May 31 the Deed Dept claims they sent my paperwork to Carteret Co. After numerous calls they said it can take 5-8months for Carteret Co. To record the deed. That is not true. I Called Carteret Co. and they post deeds the day the get the paperwork from Wyndam.

Wyndam is lying to me and will not tell me why they have not sent the paperwork. My sale is about to fall through unless I can get this resolved ASAP.

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Jessica Alcantar

Jun 20, 2023
0

I reserved a room through price line when I got to hotel tk pay deposit and ger my room. They refused to accept my deposit.

First tbeh said it was a 250 deposit I called priceline who spoke with Maria and was told they would drop it to 50 this one time. While on phone I go to check in had my card for deposit and driver's license.

Maria Said her boss said my deposit had to be cash for someone like me. I said what with priceline on tbe phone. For somsone liks you. I asked my color or sexuality means i havs to pay cash thar my debit card isnt good snough she said my manager called and said you pay cash because of complaining about 250 deposit.

even though it clearly said card. After being talked to like trash and them refusing to refund my money I went and got cash. I was then informed…

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Kasahun Woldemariam

Jun 19, 2023
0

I made a reservation (Conf# 2582701266) for three nights from Friday June 16 to June 19 to stay in Wingate by Wyndham, 50 Sylvester C. Formey Dr, Savannah, GA 31408. My wife and I drove from Atlanta to Pooler, GA, and arrived at the hotel around 3:15pm.

Although check in was supposed to be starting at 3pm, one of the front desk attendants, Takeema Coney, said that our room is not ready yet. She apologized for the inconvenience and asked if we can give her about 15 to 20 minutes to get the room ready for us.

My wife and I went back to our car, stayed there for about 20 minutes, and walked back into the hotel. About five minutes later, Takeema checked us in room 109. We carried our luggage and went to the room only to find out that room was a mess.

Bedsheets and blankets were on the floor,…

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Tammie Bethel

Jun 18, 2023
0

I would not have stayed but it was almost midnight and I had been up since 6 AM. The floors were beyond dirty and lots of stains, the security lock was gone on the door, I blocked the door with the chair because the hotel was not secure.

The back door I went is was broken and anyone could enter through it. There was a chair but it was stained so bad I wouldn't sit on it. The few towels that were there looked like rags and not towels.

I would never stay there again.

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Sandra McGee

Jun 17, 2023
0

The person I originally spoke to couldn't locate my reservation with Expedia. I then made a hotel direct one#5136B387422843. I found the original reservation. I have tried thru phone call and e-mails to please cancel #5136B387422843. I haven't received a cancellation number.

Can you, please help me? Thanks, Sandra McGee

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Sally Andersen

Jun 15, 2023
0

Toaks a long story short. 00 Refunded back. Last Friday June 9th I need a reservations for my grandchildren and I and I dropped him off at the hotel I ran some errands 15 minutes later I was called and

the hotel had asked my children to leave when I asked for a refund they said we were in the room we checked in we did not deserve a refund we didn't go in the room we didn't go in the pool we didn't go anywhere in that motel except for drop our bags off and try to go swimming but they wouldn't let us go in I just don't have $100 I can throw around and stop on I believe I deserve my $102 refunded thank name is Sally Anderson thank you.. Reference #

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Thomasine

Jun 14, 2023
0

Not family friendly! I want a refund due to the unhospitality of clerk who rang my room as soon as we walked in. I had my younger children n grandkids come visit upon 6pm check in. He threatened me basically with finances spent.

I was uncomfortable knowing he was watching my room!

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Wendy Fields

Jun 14, 2023
0

The hotel here in Baytown Tx does not help residents when you stay 30 days room become tax exempt but why then doesn't those taxes go back to the hotel so the resident can get a free week all the hotels in this area do that when the county gets the taxes back from the hotels they use it for hotels some that work here are very rude too

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Jacob Smith

Jun 10, 2023
0

Got a room at the Days in Newbury. I was put in the room in the back of the hotel, which look like a bunch of drug activity going on. The view was looking down into a dumpster that’s fine no big deal.

Room was absolutely disgusting hair in the bed and in the bath towels toilet was clogged up, a drip was coming from the ceiling in the room and AC smell like urine and mold. Carpet was ripped and torn. I told the guy at the front desk so he moved me to the room next-door where it was just as bad room smell, my urine and nothing cleaned.. hair everywhere..

I just felt very dirty and just not clean or safe. I left after two hours because I could not stay in this room. The man at the front desk would not give me any kind of discount or refund so I was out $90 and this hotel is very misleading,…

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Cynthia A Salazar

Jun 9, 2023
0

, and university in Tempe Arizona. I checked in one night. I went back the next morning to pay for two more nights. I came home from work at night in my room was rented out the $80 the two cards that I had credit and debit on $100 worth of new clothes and $100 worth of hygiene is gone.

I tried to reach the general manager in the front desk girl that made the mistake was very rude to me and hung up the phone on me. Several times I’ve tried to call corporate and get a hold of somebody there in the day to no avail. La Quinta.

When I finally got a general manager to speak with me, her solution was not to get my things back after two weeks I’m pretty sure that’s not gonna happen, but to give me one night free at the hotel. Why would I want to stay at that hotel after they ripped me off.

I…

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Dianna K Bryant

Jun 7, 2023
0

This place is the most filthiest hotel I've ever seen it mold, peeling wallpaper with mold, whoever they have for maintenance as a horrible job overall completely filthy hotel, ceiling falling, curtains ripped, furniture falling apart, holes and walls, just overall a bad experience

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Rachelle Johnson

Jun 7, 2023
0

I prepaid for a 2 night stay. I have been charged again for said stay. I brought it to the manager's attention on Saturday June 3rd and was told it was taken care of. I checked out Sunday and have called to speak with the manager again 4x!

No one has bothered to provide one ounce of customer service to even address my issue. My bank account has been overdrawn. There were several issues with my stay, this is by far the most important! I am beyond upset and am planning a scathing review.

Horrible customer service and total lack of concern. I am highly disappointed in what I considered to be a reputable company. I demand retribution and satisfaction. This never should have happened considering my stay was prepaid!

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Elizabeth Valles

Jun 6, 2023
0

My stay was Saturday June 3, 2023 WIngate by Wyndham New Castle - Glenwood Springs Colorado My Confirmation # 91424EE001979

I demand a refund! I am a single woman who travels for business.

At 8:00AM on the morning of Sunday June 4th, 2023, I was just coming out of the shower ( NOT DRESSED) when I heard the key in the door and the door opened!!!!!! I screamed out that I was still in the room! HE DID NOT KNOCK!!!

I immediately got dress and went outside to find the cleaning crew. It was two very young boys (high school age). I told him he was out of line - he didn't knock! I was coming out of the shower and it was only 8:00AM - Check out is 11:00AM! WTH?

He just looked at me and responded like a dumb kid- never apologized, just grunted. I ran into them again on the way out at 9:00AM and…

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Chelsea McPhail

Jun 5, 2023
0

To whom it may concern,

I thank you for your quick response on Reference #05659960, but I desperately need to have a conversation about my issue as this reply is not what I needed. Apparently, there was some misunderstanding when I called my report in. Therefore, I am writing this to help clear up my needs and expectations.

I would like to start off by expressing my frustration and disappointment about the issue I had with my recent hotel booking. I am a travel agent and this reservation was made through my travel booking engine through Funjet, in Nov. 2022, for a hotel in LaPlace, LA. The travel agency has already resolved the issue with Funjet for a refund of what was paid to them.

However, a few weeks before my Feb. 16th, 2023 departure I tried calling the Days Inn Hotel in LaPlace…

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Patricia Bonds

Jun 4, 2023
0

The Super 8 hotel in Natchez, MS was a horrible experience. I booked 2 separate rooms for two night the dates June 2 and June 3 during the time of my mother’s funeral. The rooms were not clean, the towels were inadequate, no face tissue in the room.

We only got clean towels after harassing the front desk.

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John dragstra

Jun 3, 2023
0

2June23: Days Inn Santa Fe, NM: Room 128 had an overhead bathroom leak due to upstairs shower leaking into our room at 9pm. Ceiling is a mess. The following morning we had to move everything to another room. Took some time.

Hotel staff took pictures and were helpful.

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Ramona A Ricks

Jun 3, 2023
0

I attempted to book a room at THREE properties but was met with the same excuse, "no check-in until 3p." I explained to all of the employees that we had been on the road for over 16 hours and still had 12 or more to go, I received the same response. This was all face-to-face. I informed the associates that I am disabled and my husband is a disabled vet. Still received the same answer. It was as if we were being a bother due to the television.

However, after feeling hopeless, I made one final attempt and spoke with an associate at another Wyndham property and she was more than understanding about the safety issues involved with driving EXHAUSTED! She checked the system and reserved our stay to be able to get some sleep.

You would think a company of this size hired employees who at least…

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cindy cross

Jun 2, 2023
0

It says there is a fitness centwr on site. The front desk laughed at me when I adked about it. The power strip was inplugged. My husband had to move the very heavy dresser to plug it in. Very bad experience. We are reward members.

We may chose another place to start staying

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Bonnie Katzman

Jun 2, 2023
0

2 hour + wait for a shuttle. At the point I checked in I asked about shuttle service and was told it would not be a problem. I called them , as requested, from MPLS to say I would be arriving at 10 pm.

They assured I would be picked. When I called for the shuttle in MKE, no one answered for about 10 min. They said they had to check someone in before coming. Multiple times waiting, then calling again getting excuses, being put on hold and finally being told to get my own ride.

This went on for 2 + hours. At one point the answer I got was that she was only 17 and not allowed to drive the shuttle. They finally ordered a Lyft ride for me. I finally got to my car, but still had 1 hour to drive home.

I am 83 and will never use your motels again and will make sure others know what they may…

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Lucila Morales

May 31, 2023
0

Well where can I start first of all I've been staying here for 9 months whybam I still paying taxes.Acco4ding to the Tax Exempt Law in TX after 30 days I'm considered a permanent resident.

Second the staff here is very very lazy , the cleaning ladies take all the basic cleaning toiletries to they own personal rooms but never have none for the residents , plus they never want to clean your room or if that borrow you the equipment to do it yourself.

Third maintenance doesn't come when you need something fixed in your room . It's been month I've been waiting for them to fix the door in my bathroom . And on top of that they have serious issues with roaches , at the beginning pest control would cone buy its been months now and it's getting out of control . They offer a pool on they website…

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Melvina Hale

May 30, 2023
0

I was a customer for 6 or more days. When I checked in May 6, 2023 I put my deposit down with cash and I was going to use my card put the desk person said that she had trouble swiping my debit card( no chip) so I paid in cash.

When we were going to stay a little longer, ( It was me, my daughter and my 3 grandchildren) My daughter decided that she was going to pay, but some kind of way my card was charged. 88. 88, but as of today May 30, 2023, which is the 20th day on hold, I have not received my refund.

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Edward blunt

May 30, 2023
0

I stayed in the bellingham washington hotel last week, i had left several bags of clothing and shoes in the room for my friend to pick up.

I had to drive to work, so i checked out, she had the other card key. I assumed if she didnt maje it by check out that her belongings would be stored safely in the office.

This was not the case. I believe that security footage will show who has taken these items .. its theft by employee no matter how you veiw it.

We would like that property returned. And your staff instructed on personal property protocol.

Do you agree?

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Brendan Cunningham

May 29, 2023
0

I have traveled extensively and stayed at Wyndham properties many times in the course of my 40 year plus business career. I am extremely disappointed by this hotel. com for my partner and I and the reservation stated that a breakfast was included for both of us.

Upon checking in the desk clerk and the manager Mr. Rodney Tyre stated that breakfast was not Included. They stated that they were aware of this problem with third party booking services but have done nothing to correct it. Wyndham hotels needs to correct that situation or refund the cost of said breakfast.

I also want to make you aware of the condition of this property. The hotel is poorly maintained and is potentially unsafe in the event of a fire. One of the 3 elevators does not work properly and we were trapped in the…

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Christopher Flanery

May 27, 2023
0

I usually have a pleasant experience at Wyndham hotels, but the hotel in Bridgeport mi put an udder bad taste in my mouth. Booked hotel 2 weeks in advance, I was informed jacuzzi was in working order. One of the reasons my wife and I booked it.

Informed that it has been down 5 weeks.

Also had bottled water at pool and were told it wasint allowed. Dri king fountains were terrible.

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Althea Nicole Williams

May 26, 2023
0

Hi I was a previous employee this is what goes on at the travelodge essington ave Philadelphia pa the general manager (Victoria) say racial things out her mouth when she hired me as executive director of housekeeping she told me she trying to get rid of the Puerto Rican’s which is racist so on my 3 day there the front desk manager(andres ) at that time stole $1000 from the register all she did was demote him but still had him handling the money he tried to set me up by writing rooms on housekeeping board’s saying we was turning rooms over dirty which is not true they nit pick with the African American there I quit because Victoria don’t listen to nothing the African American have to say she take sides and

I was trying to help make change in that motel because I have over 15 years of hotel…

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Gregory Mack

May 26, 2023
0

The room was infested with ROACHES and I believe that should sum it all up Gregory Mack 89014EE006528

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Bulinda Wolfe

May 23, 2023
0

I have always had good service through Wyndham but I went to Google looked up a place to stay in Lima ohio beautiful pictures breakfast next day with stay. Wifi coffee and tea in room, it was all a lie!!

The pictures where completely opposite. The place smelled of smoke and weed. The hall was filthy. We got into room and nothing worked. The outlets need updated there was a blood stain on floor front of bathroom. The comforter was ripped dirty and had burn holes in it. No breakfast next day. Lobby closed.

I would like to have my money back and I will never tell anyone about Wyndham again. The worst experience we ever had.

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Arnold Fortune

May 21, 2023
0

My wife and I had an uneasy stay at your hotel. We were originally scheduled to leave on Friday 19th but felt the need to leave before the end of our intended stay for the reasons below. 1. When we arrived on Friday 12th evening and used the toilet, it was not flushing properly; we spoke with the office and they told us to use the plunger and if it still was not working, we should call them back.

I used the plunger several times and it eventually worked. 2. On late Saturday evening, while we were trying to make the bed, the side of the sheets next to the window was very dirty of what appeared to be blood stains; they could have been there for a while. (see pixs).

We called staff and 2 members came and changed the sheets. 3. The dishwasher was malfunctioning as it was not cleaning the…

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James campbell

May 21, 2023
0

cart at check out

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Heidi Murphy

May 18, 2023
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Horrific customer service, employee named Tao should have been terminated after complaining about him six months ago during my two week stay. Not only is he rude beyond belief, I watched and heard him intimidate a “senior couple” staying at the property.

He physically got up from his chair to tower over them. They ran to their room. Unfortunately they were too afraid of him to call he police. Management should pay attention to guest comments!! DO NOT STAY HERE

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