Wyndham Hotels

Usually have a great experience with Wyndham. I am a platinum member rent about four hotels a month. This is by far the worst experience I have ever had with any hotel. There is scum dirt and dust on the walls everywhere feces, and blood on the toilet scum in the bathtub floor Closet area has dirt and what seems to be tobacco. Just absolutely horrid.

I have several pictures taken with my invoice showing the date and time in those pictures.

My husband, son and myself were flying from Vancouver, Canada to Atlanta, GA and realized that we needed a hotel stay in Atlanta instead of driving home so we booked a 1 bedroom (2) queen size beds non smoking room at Days Inn Atlanta airport west for $87 when we arrived just after midnight we were informed that there was only 1 room left and it only had 1 king size room with a pull out couch..

we took that room but he then charged my card $174.. my son, a grown man had no sheets, pillows or blankets for the pull out couch which they said they were out of. The room smelled of cigarette smoke and was very dirty but we were tired.

I went to the bathroom and was locked inside the bathroom as the lock did not work correctly. My husband had to call maintenance as the tv was not working right.…

The Microtel I stayed at in Henrietta New York was not what I have come to expect staying at Microtel this place was a step above staying in a shelter plastic furniture, bugs, broken hinges on doors, front door lock didn't lock well, stickers and filth on the walls very disappointed that microtel's name would be on such a place I will be extremely careful from now on not to trust just the name of Microtel I have several pictures but

for some reason your page will not allow me to upload them to you but would be glad to give them to you if you offer me a text message page or email the place was disgusting stickers on the wall filled on the wall mold on the ceilings in the bathroom just disgusting

when we checked in we requested early check in ashley (who was very nice)at front desk told us it would be $ 25 early check in fee (which i feel is petty) but we agreed and got our room , when we checked out they had a $ 50 early check in fee on bill, i advised person at front desk it was supposed to be $ 25, she said it was $ 50 on the weekends, when i told her ashley said $ 25 she said she would have to confirm w/ashley and then they would credit my credit car, now they are not answering the phones, i have 4 witnesses that heard her say $ 25..

the hotel smelled of chemicals and was dirty..had to clean filters on the heat/ac unit

I stayed at a days inn on May 7th in Durham NC. I am very unhappy and would actually like my money back or a free stay somewhere else. There were cockroaches crawling around the room, and bedding. I have cancer and that was a completely dangerous situation for me to be in.

I spent over $100 for one night for that

Super 8 by Wyndham Bernalillo NM Let me just say that I have no misgivings when booking a night at a Super 8. I know what I'm getting for the money. But when I see first thing when pulling into the hotel property parking lot, in the first parking spot closest to the street entrance, a derelict vehicle I know the rest of my experience will go poorly.

The vehicle in question belongs to the hotel owner, hasn't been moved in 4 years according to the front desk personnel, and has become part of the landscape of the property. I stay at chain hotels for the consistency and reliability of each properties management knowing they are held accountable for minimum standards throughout.

This will not be a property I will visit again.

Racism and discrimination-We came to celebrate a good friend’s birthday with our families, rented 6 rooms at a high price. We were with kids and talking normally and doing what families do when they are in vacation. The receptionist have been watching us the whole day behind the glass, saying to kids that they need to shhhh and be quiet (and they were just being kids but nothing that bother anybody), he changed the channel on the lobby tv meanwhile one of us we watching q movie and

told her she could stay if she wanted to read a newspaper with him, forcing her to leave, we were on the parking lot talking normally and he called the police saying that a “customer” complaint about it. The police didn’t do anything because he just realized this was a call for anything bad at all.

This hotel…

57. All of these reservations were held by either my credit card or my daughters and when we got there each day I handed them my husbands credit card for all room charges to be charged to. 06). 92). I called the hotel and the lady who answered the phone named Constance was very rude and said they didn't even have my husbands debit card information so they couldn't have charged his card.

And that the extra charge on my debit card #4277, wasn't charged, when I am looking at my bank transactions and all 3 charges are on there. I would like for someone to get in contact with me about this matter.

I am very unsatisfied with the customer service that this hotel had. You can contact me by e-mail or phone # (337) 396-9607. Thank you, Doris Johnson

The manager Brenda was disrespectful the whole time we stayed there. The room was dirty and found roaches in the room. We since been gone and she is texting me and emailing me after I told her to leave me alone.

She is a problem when we were there as she couldn't keep employees. There always getting"Fired". And we are not the only ones, that think she is a bad employee/manager.

Front desk person was rude. Room was not clean.

Wouldnt give me my s deposit back because they said someone smoked in the room. Which is not so. The room smelled horrible when we arrived. The air conditioning did not cool the room and there was electic outlets with no covers.

The bathroom was disgusting and the toliet kept over flowing which we had to get a plunger and fix our selves.

Spent time on phone with supervisor and he dropped my call and never called back. I had several issues. No wyndham rep. is interested in talking to me about all the problems. They don't rate a single star. Worst run company I've ever had to do business with.

I'm staying at days in. In Davenport Florida. When I checked in had wifi and one ice machine working told pool would be open next Monday after 2 weeks both ice machines broken no wifi pool still closed told manager called customer service this stuff needs to be repaired I need wifi

While at wyndam resort in pompano beach fl. Iwas evvacuated from my room by Broward County police. We were told it was a chemical concern in the building. We did not receive a text or any communication from managent regarding the problem.

There was no plan in place to insure all visitors were out of the building and in a safe place. Later found out there was a visitor to the resort who was a possible threat to employees and visitors. The evacuation continued for hours and we were never informed it was safe to return to resort.

When we did call to find out if it was safe management said that we should have received a text, yet no one we spoke had received one. When we did speak to management they blamed us for lack of communication.

Must have blocked their text. Spoke to a nber of…

Hello my name is Dontaye Laury I am a gold Wyndham member but I rented a room almost a month ago for a friend not knowing it’s against Palestine, then ended up on the do not sell to list but as soon as I found out I contacted the manger/owner of the property and reinstated that I was not involved and as well as learned that renting rooms for others is prohibited I apologized and

he stated that he will take me off of that list. Just don’t do it again and how everything will go back to normal and I will be taking off that list. So thinking everything is OK today I try to book a room and as I was rudely screamed at by the front desk lady calling me a liar and saying that the manager has no recollection nothing of that day and

speaking to me as she refused to give me any contact information…

Not handicap user ability. Drug use was very bad in the building. Lot of litter around the pool area. Desk staff acted like she hated her job. Rooms were not supplied when we checked in.

Came to Wichita falls Texas from Alabama to see my daughter and got a room at laquinta for 4 nights they put us in a dirty room no towels or blankets with a promise to switch rooms and 2 days later they did move us but the new room wasn't much better with no refrigerator and then the power goes out for about an hr with no explanation!

The people running the place are a joke!! Never will I stay here again!!! So disappointed and it was just mishap after mishap!!

We checked in April 5 2023, Rammada Tukwilla Southcenter 15901 West Valley Hwy Tukwilla, Wa 98188, noises started from 1230am- 445 am I went down to the front desk approached a African american lady long briaded hair with red dye in it. Told her either upstairs or downstairs someone is making a lot of noise and its keeping us up, she looked at me said go to the door to tell them to be quiet, I told her its your job not mine Im the customer their s an issue you fix it , the whole time just smiled at me no sorry no I apologize.

We were leaving that morning to catch the 715 am flight out of Seatac heading to Boston for an important meeting in Boston I was completley bagged after that meetin I had to apologize to our group. I called the hotel April 10 talked to the front desk I think by her…

Super 8 in Pasadena CA. Roaches And no wifi called reapetively no accomodations . Poor customer service. Changed rooms still roaches. No wifi.

I reserved a room with LaQuinta in Douglasville, Ga for Easter weekend 3/7-3/10/23. I had one room and called on my way from Michigan to get a second room. After driving 12 hours my family arrived to the hotel which had the worse dead animal/sewage smell in the main lobby and rooms.

I asked the customer service rep, what the smell was, he replied he didn’t know. Asked him how long it’s had the smell, again he didn’t know. I asked for a manager he stated one will be there in the morning.

Getting to the rooms, the white comforter in one room was filthy with visible dirt. My daughter had to get clean sheets and comforter. The rooms had the same smell. I went to the near by Walmart to purchase air freshener and Lysol wipes to help with the smell.

After two days of no manager being seen. I…

Well I have never been treated so horribly in my life. The front desk agent by the name of Herb located at their property Ramada Wyndham salt lake City... Was the worst and meanest individual I think I've met in a long time.

Well let's just say spoken with never met him in person. Had to call him three times because he kept hanging up on me then I had to get the travel agent to call and then he hung up on her.

Finally somebody else called that's a little bit higher up and he finally gave the information we had been requesting to get a refund. He had told us explicitly that he was busy and he was not appreciating us being interruptive in his day. m. m.

to get the one answer that we needed was his name and he would not provide it over the phone. He said he refused and then he didn't like…

Was told to call back in a hour did just that. Phone was picked up and hung up in face several times. Called back 30 minutes late to hear I will call you in 15 min never to receive a call back.

Waited another hour to call back to hear the receptionist say in a rude manner you can book your reservation in another way.

com. I paid $61 for the room, I had been working all day, and I door dashed that night to have money for a room, it was all I had on my card. When I arrived, I waited approximately 8 min for the guy at the desk to get off a personal phone call and acknowledge me, when he did, he told me the room was $91 I told him I already paid for it online and that seemed to aggravate him.

He then told me he needed my card for a $50 hold. I told him I didn't have $50 left on the card and he said no room then and threw my card and my license at me. com and explained what happened hoping they could refund my money they said they could if the hotel agreed.

The hotel refused to refund it and said I canceled the res. That's not what happened. I didn't canel it, I made it and 5 min later I was told I…

Stayed at the Days Inn Portage La Prairie Manitoba Canada April 7 to 10th. The following outlines my complaint: 1. Staff was areguementative & unprofessional. Dressed in lounge wear, no name tag. 2. Mattress in room old & wore out.

Was given adjoining room (at no additional charge) after having to argue with staff. 3. No housekeeping provided during stay 4. Free continental breakfast consisted of old muffins, out dated condiments (jam, peanut butter), fresh fruit was old (black bananas) & dirty. 5. Pool is not heated.

Hit tub not heated 6. Garbage L& crumbs left on pool side table the entire stay 7. Outside garbage at entry doors overflowing 8. Roof leaked causing ceiling tiles to fall to floor, at an exit, no warning signs, not cleaned up for several hours! 9.

Sent email to Days Inn &…

I had a reservation at Days Inn, Archdale, NC beginning 4/11/22 for 9 days. I arrived around 7pm on the 11th to check in. I was surprised to see groups of men loitering around the parking area. I went into the small lobby to check in, there was no at the desk or anywhere to be found.

I waited about 20 min and another man came in the check in, eventually there were 5 of us waiting around. A man arrived looking for help, he had checked in earlier but was not given a key, he explained he had been given three rooms, each with a problem- TV didn’t work, toilet wasn’t working, one already had guests he walked in on.

At that point my instinct told me this was not going to work, in addition my auto was packed with valuable Asian antiques as reason for this trip. I left, never did see anyone at…

I need to speak with a supervisor about a manager at one of your hotels

Room 131date 4/7/2023 my complaint is my husband and i stayed one night and it was the absolutely the worst place we have ever stayed. Our room stunk so bad because of the BLACK mold on the curtains and on the bathroom Ceiling.

THE CARPET WAS SO STICKY we kept our socks on. We had to ask for pillows, there was no ice bucket but does not matter because vending did not work anyway. we slept in our clothes because the unwashed sheets AND the hospitality was um um um. THE WORST PLACE EVER!!!!!

01 FOR ALL THE ABOVE. RIDICULOUS!!!!!!!!!! 1-5 STARS -O

My husband and I stayed at Hawthorn Suites East by Wyndham in Wichita, KS for one night on April 1, 2023. We are gold club members. That shouldn’t really matter because no one should have had to stay in the room we had.

The ceiling above our bathtub/shower gushed water when the guests upstairs of us took a shower or a bath. My husband was unable to take a shower in the morning because of such deplorable conditions. We have a video of the water pouring through our ceiling and a photo of the area right outside of our room.

You’d be appalled to see what is going on at that property, if you don’t already know. The person “in charge” told us we should have requested another room when we checked in. I don’t think it is reasonable for us to have known at check in that our ceiling was going to…

My 10 year old daughter was treated to be raped by 3 teenage boys I was threaten to be sliced. I wanted a refund so I could leave however the staff told me no because I reserved it the same day so I had to stay up all night for safety and my child’s I need to speak with someone in regards to my stay at days inn 937-570-3843.

The hotel was extremely dirty no shower curtain my daughter had bites all over her and was complaining of be itchy when we home. The following night after we were home my daughter found a bedbug crawling on her. Now I’ve spent over 700$ on an exterminator and cleaning supplies and I threw away my daughters mattress

Where do I begin?

First, we were tracked down in the lobby just after checking in. The promotions person was determined to get us to go to an Owner's Presentation. I was promised 1 free week and a $200 Visa gift card. Neither of which I received.

We were told a very different story once we were checking into the presentation. Not only that they insisted on a credit card to hold our reservation. I was then assured that the $40 reservation hold would only be posted to my credit card IF we didn't show to the reservation.

Unbeknownst to me, the $40 charge was immediately posted on a Wednesday to my card, 2 days prior to the reservation (which was scheduled for that following Friday). I found this out when I got my credit card statement. FOR the record, we did go, we were actually early, we sat…

False advertisement, room was nasty dirty rug chair filthy dried up pee on the toilet we had to Lysol the room just to sit all the fire alarms covered with tape..no ice smh just demolish it… owner don’t care I would love to see how their home look

My complain is the that you guys hotel service sucks . I shouldn’t be having to having issue with the front desk every week . My car got broken into and they won’t show me the video they keep making excuses .

Been there for two months and they still charging me for taxes one week they didn’t next week they did . They charge my card extra every week . And act like they don’t know what they doing . Until I confront them that’s when they want to give me the refund .

I’m so tired of these scammer hotel . Hotel is bay mount hotel in el dorado ks

I stayed there and after I left the staff started talking about me to other customers. Got people harassing me about things they said. I never had a private conversation with anyone working there but they are saying they know my life and spreading financial information with others too.

My new reservation started 3/27/2023. Nyah is attending front desk upon my arrival, she couldn't find the c/c authorization form, (so I stated "not again, please check the file b/c this happened last time I was here & after 45 minutes I had to leave b/c of my ride (it was misfiled).

Then, I was marked as a no show and 4th floor reserved room for 3 weeks was given away. I told front desk to check cameras to prove my presence & relayed the same info to ALE Solution. Now yesterday while I'm on hold with ALE Solutions, I hear Nyah talking about me to?

employee on his way out & he state "ALE, she'll be there for a while" and leaves. When ALE rep connected, I placed her on speaker with Nyah so this issue can get resolved or so I thought. I requested the lowest floor possible, clostofobic, got…

I stayed at microtel in Lexington Kentucky I I get my autistic son every weekend for the past 4 or 5 months and get a room at microtel by Wyndham. I overslept and I was going to clean the room myself cuz it was messy so I went and got a broom no problem nobody said anything 10 minutes later my wife comes through the door and

says the front desk called her and said that I had left my son in the room by his self for 2 hours this almost cost me to ever see my kid again I could not in a million words let alone 100 understand why anybody would ever do that of course when the cameras played over I never left the room except to go get that broom my wife was out of town and drove for an hour thinking my son was in a room by his self four different employees lied and was proven on camera and is on…

We booked our hotel through Trivago to stay for one night. The elevator did not work and we were on 3rd floor, the bathroom floor and entrance area of the room was vey sticky. No hot water in am for shower. The desk clerk would not make eye contact and am not sure as how to describe him but very odd. The whole stay put me off of Wyndham and La Quinta hotels for a very long time

I understand stuff happens but all at the same time! Very poor maintenance for a hotel of what I thought was a reputable hotel chain. Not again! Address of hotel LaQuinta 9 Crossing Cr Little Rock, Ar

ALL IHEARD WAS MUSIC FOR 1 HOUR. 5 HOURS. I HAVE 8 NUMBERS IN FRONT OF ME NOHELP. HOW CAN I TRANSFER MY 154000 POINTS TO RCI BEFORE I LOSS THEM. I GET BETTER SERVICE FROM RCI. COM DATE MARCH 28 2023 TIME 10 AM EST

We stayed at your hotel in Phoenix on 3/13/2023. We arrived around midnight. We Were told there was a shuttle and free breakfast. No shuttle or breakfast. The hotel was a dump! I have pics of the room showing no lock on the door so no safety, the toilet was filthy, the plugs were broken( a safety issue).

The tiles in the bathroom were just put down not even grouted down. The bulbs in the lamps were broken. Air conditioner didn’t work. Your staff was rude. 16! We were out of there by 7am! If we down receive our money back I am going to the attorney general of arizona and the board of health!

I stayed at the LaQuinta Inn (The Colony) Friscoe, TX and during my stay my wedding ring and bracelet was taken from my room. Front office staff reporting theat their key card monitoring system doesn't work so there's no way of knowing who went into my room and that there's no good video footage because of the room being in the middle of the hallway.

Upon check in the front desk clerk changed our original booked room which was on a different floor to the 3rd in 308 stating that there were plumbing issues at the end of the hallway which are in perfect view of the camera. Which makes me feel that this was planned out.

He said that I'm changing your room because they have you on the pet floor and I know you don't want to stay on that floor. He moved us without even asking, which is…

I was living at super 8 in beckley wv kn harper road . 2014 harper road, WAS my adress iv lives here since Nov ofn2022 one of whyndams corporate members came down and told out manager Ken that several of us had to go.

We WERE like a family ,now we're a family being split apart!!! Ken was the beat manager anyone could've asked for , we would've had a lo g cold winter had it not been for him and the super 8 hotel!!!

As long as we're paying our bills why is it such a problem for us to be staying here , there was no one in any trouble and there was no one doing an uh type of drugs so I don't understand why we were asked to leave??? Now we're gonna be out in the cold with no where to turn to and llaces on a no rent list!!!! t tho!!!

I will never stay at a Wyndham again.

My experience with Wyndham in general has been lackluster in general. The local hotel location support for business accounts is lacking. The front desk is very poorly trained on business accounts and the fact that i am reserving this room for someone other then myself.

I use the business account booking information. I always call ahead of time to inform that my employees would be the ones checking in and that i need a credit card third party authorization form. Most do not know what that form is and most still call me even after I provided all the information when my employees are at the desk attempting to check in .

All staff should be trained on protocol for business accounts. When i provide the cc auth and my license and my credit card there should be no reason why they can not check in…

On the evening of March,10th we checked in to WIngate by Wyndham hotel in Macon, Georgia. I had reserved 3 rooms for my family. This was just a one-night stay as we were traveling to Orlando for vacation. There was some confusion with my reservation, but that issue was resolved and we were assigned 3 rooms.

Sometime between 12:30 and 1:00 am other occupants entered one of our rooms where two young women, and a toddler were sleeping. The other occupants realized that the room was occupied and left. Shortly after that a Wyndham employee(s) was knocking at the door of one of our other rooms asking them who was in the room, wanting their names.

This room was occupied by another 2 young women, and a 1 1/2 year old that were all sleeping. My family members did not open the door as they were…

We had a two nite stay in Arlington,Tx. on March 9th -10th. , at a Super 8 motel at 2712 E. Abram St. Not familiar with area ,but checked in.

First room , tv didn"t work and no coffee maker. Complained to front desk, she showed us another room, which was suppose to be a NO SMOKING, but room reaked of smoke. but refrigarator wasn"t cold, and coffee maker didn"t work.

Asked if we could check out and get our money back, was told NO. Stayed that nite,but was able to check out and cancel that nite. We needed a shower, so when my Husband stepped into the tub/shower, the bottom of the tub was so slicky, he slipped and fell.

Will never stay at another Super 8, and not to sure I will trust the Wyndham name associated with other hotels. The shower curtain was filthy at the bottom and looked as if…

Stayed at La Quinta Mesilla Valley in Las Cruces 3/15 - 3/17. After work on 3/16 I returned to my room & found other people in it. Hotel has checked me out & my personal items & 2 laptops were missing.

After an hour they found my item as guests had brought them to desk (honest people). Wyndham/La Quinta offered nothing & said I was lucky to get my stuff back. Customer care only helps with Rewards questions. Unreal

Our hiking club had made reservations for 16 people to stay at the hotel. Upon my arrival, about 3:45, we were unable to check in, as one of the hotel staff was stuck in the elevator. They would not check us in.

I used the bathroom there and found the paper towel dispenser empty. So, we left and came back around 5:00 PM. By now there were long lines waiting to check-in. We finally got checked in and headed to our room using the baggage cart.

I opened the door to our room and discovered the room had not been cleaned. We went back to the front desk and once again we had to wait while she dealt with other customers. After I started to complain, the manager, Pamela Sage, offered to cancel our reservation.

When I asked her how that would help, she insulted us, canceled our reservation, and…

My wife stayed at the Wyndham NRG Houston, Texas on March 13th and 14th 2023. She is almost 60 years of age. Her room was assigned on the 4th floor. The day of check out both elevators were broken. My wife called and went in person to the front desk and spoke to a young man named "Danny".

My wife requested assistance with her luggage due to the fact that she needed to carry it down 4 flights of stairs. The hotel personnel REFUSED to render assistance. She is a Senior Citizen carrying all of the luggage down FLIGHTS OF STAIRS.

This resulted in aggravating an existing back injury. I discovered this development hours later and began calling the Hotel Manager. His name is Dallas. I chased him for more than 30 hours attempting to speak to him regarding this incident.

When he finally worked…

I went to the hotel in Wichita, KS and there was blood on the curtains and the door wouldn’t lock I felt very unsafe in that hotel and when I told them I wanted my money back they denied my refund. Horrible service

I stayed at the Ramada in Abbotsford, BC, Canada on night if Mar 14. It was in deplorable condition. Looks like a place that is slated for being torn down. The attached photos show what the room was like .

I've stayed in a lot of Ramadas but this is a terrible reflection of the brand Thanks

I made an online reservation with your property in Green Bay, Wisconsin. It's the Baymont. On the website it says it is pet friendly. I made the reservation and I was supposed to be charged a total of 70 some odd dollars.

I got there and the owner said that he didn't have any pet friendly rooms available in that price range and tried to charge me more for another pet friendly room. I told him I did not then want the room.

I have a cancellation notice but it's showing that my card is being built and I need to know that I am not billed for the state. That was a bait and switch and I don't like it and I don't appreciate it.

He is either pet friendly or he is not, it is not up to me as the customer to know if only certain rooms are pet friendly and what is available at any given time. I…