Wyndham Hotels

The Super 8 hotel in Peterborough decided to steal my $200 room deposit because they said my room smelled like smoke. Yes I am a smoker and all belongings smell like smoke. I did not smoke in the room. I went outside to smoke.

I asked them to confirm this with night clerk which they were not willing to do. I am a person with a recognized disability. The manger his name is Lawrence . Lawrence is one of the most rude uncooperative people I have ever come across I tried to explain all of this to him and it was like trying to explain the theory of relativity to a 5 year old and his staff are a bunch of children.

I wonder if the owner of this Super 8 knows what is going on. With some investigation on the reviews of this particular hotel iam not the only one who has experienced this scam of…

I was on the phone with Wyndham trying to explain a recent problem and get somebody to help address it. I was transferred multiple times, back and forth between the departments. They even transferred be back to departments I had already spoken to.

I was on the phone with Wyndham for 5 hours, had 4 calls disconnect in which I had to call back 3 of those times, spoke with many different people, and still did not get the issue resolved. The next day I called back, nobody knew who I spoke to so I had to start all over.

They said that if I'm on hold for longer than I think 4 1/2 minutes then it automatically disconnects. This is ridiculous 1) The wait time was 10 min 2) When I called back after getting disconnected then my time started all over.

I then was told that there were 2 steps to do…

I would like to file a formal complaint against the manager Robert at the Days Inn Wyndham in Hershey, PA. I called to receive information about my reservation and to see if possibly I could make changes because of the upcoming storm and I was berated on the phone and made to feel like an idiot because I booked with a “3rd party vendor”.

I wasn’t aware booking through an online website was not directly linked to the hotel and Robert, the manager, made me feel like I did something wrong. He told me “if you didn’t take the cheap route booking I could try to help you” while laughing on the other end of the phone.

I would like a complaint against him to be filed and him to be made aware of how incredibly rude customer service that is and how I also plan to file a complaint online so the…

I was treating very young professionally and poorly my family was left outside in the cold for over 6 hours they refused to let me use coins that I approved they refused to do the company a couple of thousand points to get up for you today messed up you may laugh at me lying to me several times got caught lying at me and still denied it and it's the worst reward the team I've ever had that displeasure called me

27 to my debit card2 days after an initial $1400 was applied. There is no record of the charge from the hotel and no reason given for the charge. Manager said it should come off in 5-7 days . WHY was the charge applied and why such an odd number.

My bank confirmed the charge and has a dispute filed against it .

Wingate by Wyndham Frisco, Tx. I started out with an amazing experience with the preparation of giving a raving review despite some minor inconveniences.

However, on my day of checkout, I asked the front desk clerk if I could have an extended check out time. She claimed that they could not give me that but said that although checkout was at 11:30am, give or take you still can have a few minutes.

I had to leave quickly to take my son somewhere with the intent on being back by 11:30a. At exactly 11:30, I get a phone call that I missed due to low volume. ". " This is unacceptable behavior. Your policy may be your policy, but speaking to someone as if they are your child is not the way to handle any situation.

I would like something to be done about her behavior. This was on 12/21/2022 @…

the female was answering the phone while helping a customer in front of her and at the same time yelling to another coworker about somebody’s check name Dillinger. Extremely unprofessional. The young man who was a clerk who to actually took care of us was very professional.

I have no issues with him. The room had stains all over the carpet, in the bottom of the bathtub had stained dirt that looks like it’s been there for years. There was rips in the furniture and the place looks about 100 years old.

We were up until 1:30 in the morning listening to a drug addict/Alcoholic yelling and screaming and carrying on with other friends. I took hours before anybody did something about it because all of a sudden they finally quieted down.

We had to be on the road at seven in the morning and were…

Hello I recently stayed at the days inn in Runnemede, NJ and I was totally dissatisfied with my stay. I arrived at the hotel and the front desk did not have any more rooms left just the one left for my reservation.

Upon entering the room the beds had stains, hair and black spots on the pillow cases. I went in the bathroom and it had mold on the ceiling of the bathroom as well as dirty linen as well in the bathroom.

One towel had a brown stain on while the wash rags were completely dirty as well. I stayed one night and had no other choice to stay there due to the fact I was on the road at night and needed somewhere to stay.

I would like to receive a refund back as soon as possible for my horrible experience please.

Beach on 12/9. The first thing we saw when we entered our room was a large cockroach in our bathroom. We did not have any cold water and that was not found out until my daughter was burned in the shower. The water was scalding.

Maintenance came to our room four different times to fix it and the last time they came was at 10:30 pm. The maintenance worker stated to me that it was a main valve that needed to be replaced but never has.

We were not able to take showers until the next afternoon when we had to pack our stuff back up and switch rooms. Our stay was unacceptable. I was told a manager would get in touch with me and that never happened.

I have filed a complaint 3805392 ( complaint number) and was told it would be 24-72 hrs before I would hear anything and here it is past 72hrs and…

In 100 words? Really? I posted the worst stay in 30-40 years on yelp, google and trip advisor. Property manager did NOT return my call. This is BS

Paid $100 cash deposit and after I checked out was told it was given to someone else!

Yesterday I had been harassed threatened and forced to get out of mine and my boyfriends room. The gm at days inn on 3114 N Kentwood unlocked my door while I was asleep came into my room with one of her other employees told me I couldn't have none of my belongings she made up lies stating she seen me on camera breaking into another room but

when I asked to see this footage she blew it off and told me to get off her property. My boyfriend who also worked there told me she had been making sexual comments towards him and she wanted me out the way.

My son has asked for washcloths/towels alot today, to only just recently got,also when we checked in yesterday, I asked for washcloths, I feel that this motel is not living up to Wyndham standards, I would like to be contacted via email/443 400 4571, thank you.

My name is Hazel. I stayed at Wyndham garden hotel downtown buffalo NY Dec. 15,2022 and checked out the next day. My complaint is about the morning manager I was told her name is Jean. My credit card was charged twice and I was attempting to explain to this manager what the issue was.

She wouldn't allow me to finish what I was trying to explain to her. She continuously cut me off, aggressive in her tone and would out talk me so that I couldn't get a word in. I told her she was being rude and she hung up on me.

I called back and Diana answered the phone and her attitude was just as bad. My problem was finally resolved but not by your hotel manager and staff. Needless to say this was the worst experience and I will never return to that hotel again.

I had to get moved to another room at 3:00 in the morning because the smoke alarm kept going off, the battery was dead I guess. It took over an hour for somebody to come and fix it. The smoke detector started around 1:00 in the morning.

Then in my new room I had no hot water and it smelled very weird and I was around the highway area so traffic was loud and my neighbor had his TV on 24/7 loud so I didn't get Much sleep after that. I was staying there a week I asked for an extra day or a refund for that one night since I didn't get any sleep and of course that was a NO.

I contacted customer service booking and the front desk with no support. I loved the hotel the first few days were great but the rest was s***. I'm sorry I have no photo of me not being able to sleep and the smell of the…

worst customer service ever, unprofessional and rude. Will never book with wyndham again.

07 Booked 11/10 and cancelled / confirmed 8/12 ref 83488 EE 001178X All 3 were booked on the flexible rate and I have confirmation emails for each advising there will be no charge if cancelled prior to 12noon on day of arrival which all 3 were. 13 from me for payment of these 3 bookings.

I have attempted to resolve this matter directly with the hotel and despite 2 telephone conversations have had no refund or promise of any refunds. I am 70 years old and very poorly on chemotherapy and do not need this unnecessary stress.

For a member of staff AND a manager to inform me that I have to pay because I didn’t cancel by 12 noon on the day prior to arrival is disgraceful especially when I have bookings under flexible terms to cancel by 12 noon on day of arrival. I was even told that there…

I stayed at the Baymont on Delk rd in Marietta Georgia for four months, There are roaches coming out of the walls , crawling in the bathroom,and under the door. There was black mold in the bathroom that caused me and my boyfriend to get sick a few days ago, the housekeepers do not come for days and when I told the front desk they told me to complain.

The stairs are falling apart and I almost fell ,there is no caution sign or tape. The house keepers go in people's rooms and steal, Danny the hotel manager is rude to paying Customers. I had mold on my shower curtain ain't asked for a new shower curtain and never got one.

I have photos of the mold to email, it is too big to upload here.

I’ve been trying to get a folio from the Ramada at Baymeadows in Jacksonville for weeks. I had my guys staying there off and on for 8 months before taking over a new position at a new company. Now I need receipts to get my money back.

I sent my guys back and was told I’d have to call back after 5 to speak to a manager. Then nobody answers. I finally got the manager. Gave her the dates and received 1 out of 4 folios. Now I can’t get in touch with anyone again.

Why isn’t there someone there during business hours?

I have called over and over to get points added to my membership. I've stayed here over 19 nights I called for them to fix and add my point. Both times they hung up on me. Were rude and didn't help me.

I just want what this hotel advertised and Said they would give me if I enrolled in your program. I have no point on my app. No one would help me with point.

In November we stayed one night at the Days Inn in Kennesaw Georgia, deplorable. 1. No lighting outside, we had to ask an adjacent hotel where it was. 2. The parking lot was torn up with garbage and cigarette butts everywhere, didn’t see that until the next morning because of the no lighting outside. 3.

Given the trash outside we figured our room would be non smoking, which apparently didn’t make a difference. 4. There was a coffee maker with no carafe. 5. Mould all over the bathtub, shower and a non slip mat was pulling away from the tub floor. 6.

The room stunk of smoke. 7. Front desk employee said he wasn’t surprised with our complaints. We’ve stayed at many Days Inn and that will be the last one for us!

Half drank liquor and water bottle left in fridge, broken fire alarm, towel rack, and clothes rack barely hanging, unfriendly staff, poor unsafe parking, entry door from parking lot permanently sealed for no entrance. No warm breakfast. Extremely disappointed with disrepair and inattention to room.

Location: LaQuinta Inn 617 Broadway Street Little Rock, AR

Room and hall smelled like urine.

#baymountbywyndham . My daddy was dying . I'm coming in from Tulsa. I found them on line. They said they were pet friendly. They lied only if the are support dogs. They do not tell you that. I didn't have an extra 55 dollars anight for my loyal dogs.

If they had put that on line I would have never made a reservation non refundable. So after going to the hotel only to be turn away and kept my money because the manager at the time denied my request for my money back. This was around 130pm.

We finally found a hotel LaQuinta that allowed my dogs around 6pm. I went to the hospital and had an hour with my daddy before he passed. Normally I would never say a word but in a time like this..

I never want anyone to go through what I went through. No my money was ever returned no sorry for your…

I wouldn't care if I had 5 million points with this company anymore. I will never walk into a Wyndham Hotel again after watching that tough guy who needs his ass kicked going after Mark Curry. I would love to meet up with the little tough guy and put him in his place

I was hurt and upset at the treatment of Actor and Comedian Mark Curry, while staying at your hotel. This man is well known as well as an upstanding citizen. How in the world could you all treat your customers with such disdain.

You publicly embarrassed and humiliated him because of his race. I am African American and, I can't being treated like this. I will be sharing this.

22 while I was staying at La Quinta Inn and Suites by Wyndham at 265 route 3 east Clifton NJ an incident happened with my son. He was in our room (he is 17 yrs old) and I was visited the next room ( I booked 2 rooms).

He was talking a bath and was in the tub when the next thing he knew there was a man knocking at the bathroom door, He was scared and did not understand how he got in. He asked my son if there was water on the floor and my son said no. This is not acceptable.

This was not an emergency ,,,they could have called either room. If they did not get an answer it is still not ok to let yourself in a room, This was at night after 8 and we had a long day.

He could have been sleeping and it would not be okay to wake up and find a man standing in your room, This is so unsafe, However,…

Access plate above shower fell off on my head. Phone did not work my entire stay even after I initially complained. Upon entering my room for the first time food was left from previous guest. What was most disturbing is that Rachel the manager did not seem to care and sent me to the house keeping manager Julissa.

Watch the video of a very famous comic named Mark Curry racially profiled in the lobby. This is totally unacceptable that man was just sitting down having his coffee and he was being harrassed by security asking him if he had a card and if he'd stayed there.

That is absolutely unacceptable and completely racist being a fan and a citizen I am appalled and do not appreciate our people being treated like that... All the other people in the hotel sitting there were not carded but him you have got a problem and you need to fix it .

That was BS and unacceptable I will tell everybody on Earth not to stay there because you made a huge mistake that was so wrong. You could have had the hotel clerk look it up then if that was a problem but to harass him like that for no reasonc AT ALL..

Good luck…

While taking a shower An access plate fell on my head. Upon entering the room for the first time there was food left behind from the previous guest. The phone did not work. Complained to Rachel the manager and another attendant but no one seemed to care.

When I inquired I was told to take it up with the house keeping supervisor. Later the access was plate was repaired.

We stayed at Wingate West Monroe because it is a Wyndham Hotel, this place was horrible to say the least. It was dirty, not well maintained, our first room was a total mess. We asked for another room which they accommodated but it was not much better.

The breakfast food was 4th rate not what you expect from this brand of hotel. The floors were dirty, the bathroom linens were thread bare. Had we not been so tired we would have left for another hotel. Not the kind of quality we associate with this brand.

The Days Inn in Hamilton, Ontario, Canada charged my credit card $200. This was unauthorized by me. They will not reply to my emails, will not answer my phone calls - the manager Vubin hung up on me this morning.

This is fraud & theft! What are my next steps?

Phone call to manager Delphi at the Travelodge by Wyndham in Fort Meyers, Florida on Cleveland Ave. Dec 8th. I used Expedia to make Reservation for Dec 4-7. Cancelled this myself on phone call to Travelodge with a young lady that answered the phone on November 14th and said yes, I can cancel that reservation for you so she did while I waited on the phone.

She then said OK all cancelled, your all set. Didn't know then I was to call Expedia and cancel until Manager Delphi said that to me on Dec 8th. This manager was so rude to me right off the bat.

I had called 2 times to speak with her and left message on her voicemail but never received a call back. 80. She also put in her records that I was a "No Show" which I felt was so wrong of her to do that as I had already cancelled this…

Hotel booked the wrong day and they tried to make us believe it was our fault. No apology’s No discount on the package room etc. Nothing. We had to stay in a non jacuzzi suit because all the rooms were full (despite our reservation). Trying to make the best of it. I said (to front desk) I guess we will have to just use the hot tub in the water park …….. which apparently was closed. Maybe they could have mentioned that…. Sent two emails in and never had any response.

I would like a response please. \

Wifi at Wyndham Grande Cancun is absolutely horrible... Please. Invest in a full wifi system. I know many cannot possibly be here and work... That will prohibit my (and any business person's) travel here... We don't stop having responsibilities and duties when we travel... Thank you.

During our stay at La Quinta St. Augustine on Nov. 26th, we were unhappy with the cleanliness of the room, the poor Wi-Fi, the lack of room and overcrowding at breakfast and the poor value for the cost. Our comparison was staying at a La Quinta in Morgantown, WV, where everything was very good.

Stephen Zamon

I checked in and to pay deposit of 100 dollars. Went to the room and it had one and a half curtains hanging up. its a king size bed so it's suppose to have a coffee pot, it only had two towels.

I can't smoke neither can my husband, I have cancer. the bathroom has mold under the sink in the bathroom and around the base board. I'm a great person and I am loyal to Wyndham. I want all my money back

Geoff Ballotti President and Chief Executive Officer 22 Sylvan Way Parsippany, NJ 07054

Good Morning Mr. Ballotti,

My wife and I recently made a trip from Florida to Missouri and back during which we stayed in 7 different hotels, one being the Wyndham Garden Marietta Atlanta North at 455 Franklin Gateway SE, Marietta GA, on Nov 29, 2022. I must be perfectly honest and say that our stay was underwhelming, at best.

Upon check in, the desk clerk Javier gave us key cards which we had to return to the desk because they didn't work (The cards all looked worn and scratched). Javier came up to the room to see that the cards did not, in fact, work, and stated the battey in the lock may be dead, and switched us to the room across the hall. I tested both cards which seemed to work. When we…

I had booked a room for three nights (for Military duty and travel) at the Baymont by Wyndham in Prattville, Alabama. My main concern and complaint is that I did not feel my room was properly cleaned and or checked by a supervisor to clear this room for rent.

As a matter of fact, the cleanliness of the room was gross and very disgusting. Going around the room I found garbage left in the trashcan, dirt and debris surrounding the bed, leading to the under the sink showing that this room was not vacuumed.

The Coffee maker dispensing container was just left out on the countertop (heavily stained), one of my end table lamp lightbulb was out (unable to use lamp), the wash cloths were not properly stalked, toilet paper was used and not replaced, and in the bathroom, the floor had droplets of…

I called the front desk from my room to make additional reservations. The clerk said they could not do it because it was 5am??? It was actually 5:36am, why would this matter? The hotel environment is unclean, rugs stained, front desk is completely unhelpful. Thanks

86696EE000805 For the amount that we paid for 2 nights was absolutely not worth it. We will never stay again. When we got there we had to wait 10-15 for someone to come to the counter to check us in.

No coffee in the room and 1 bottle of shampoo. The carpet had burn marks in it and the plaster in the bathroom was falling off. The microwave was old and not in great shape. They didn’t waste anytime to charge my card or we would have left.

I will be placing a bad I will be filing a formal complaint to the BBB.

Rude service. I’ve been staying at the Houston Galleria location for about a month. I book a new reservation for the night of the 25th. Informed by hotel front desk that they would waive security deposit as room was prepaid. When requesting new towels.

The front desk rudely denied me new towels and demand that I pay the security deposit or I have to leave and have to cancel my reservation.

Someone vandalized our car in the hotel parking lot and your staff didn't even care. How is it that NONE of the security cameras on site were operational? We were so freaked out and disappointed, we checked out an entire day early, even though we paid for 6 nights, and again, the uncaring staff didn't even ask why.

We couldn't get clean towels or wash cloths unless we turned in the dirty ones and we were only alloted 3 of each, since we reserved the room for 3 guests. There were burn holes and marks everywhere, a big hole in the bathroom door with clear goop filling the hole.

There were tears in both bedspreads all over with batting coming out. Half the outlets didn't work. It said it included a light breakfast, but there was none. We overlooked the filthy conditions for the 5 nights we…

I’ve already complained multiple times and was told I was going to get a call or email back and I have not spoken to anyone yet. I recently reserved a room for a bath which I was not able to have after being switched rooms.

To make a long story short which has nothing to do with wanting a bath. I was charged a cleanup fee for smoking marijuana in the room. When I don’t even smoke marijuana! This was at the Ramada Wyndham in Lindsay Ontario

On Tuesday, November 1, 2022, I went in person to the Day’s Inn in 5135 University Parkway, Natchitoches, LA, 71457 (Phone Number 318-352-0783), in order to ask about prices, and reserve a room for the following week. I was scheduled for surgery for Wednesday, November 9, 2022, and wanted a play to stay in order to scrub up the night before and the morning of surgery, which was scheduled at 6 am.

I made arrangements with the manager, named Rachel, and paid with my Barclaycard, ending in 0110. 85 While making preparations for my trip, I called Day’s Inn several times asking about my reservation. The night clerk, a handicapped man in his 50’s, seemed to know nothing about the reservation, or how to use the computer.

Later on, I spoke with a clerk named Erin, who also could not find the…

Howard Johnson Staunton VA Disgusting gross mess! Pot "roach" in room, place generally torn up looking, lamps dirty with shades tipped back, hallway torn up looking... mostly upset finding the pot roach, tells me how poorly housekeeping is doing, no way can I trust the bed sheets ate clean.

If not tired and hurting I would have left!

Is there new ownership yet at the Valley Fair Travelodge Shakopee MN. About 3 months ago the location was raided with 9 squad cars with search warrant on owner for COVID fraud of funds. I won't let visiting family stay til new ownership. Thank u

I recently stayed 11/19/22 at Days Inn at542 Hwy 601 South, Lugoff, SC 29078. The facility was disgusting. Roaches, uncleaned bathroom and filthy floors. Bedding had holes, what appeared to be done by burning cigarette. I orginally resevered the room (416) for two days, but after, I saw the state of the room I checked out early.

Additionally, securing the room was a challange and the heater barely work (cold in room). I am requesting a full refund. It is diffilcult to believe this facility is still operating, because it is unsafe and unhealthy not to mentioned extremly uncomfortable.

I am writing this complaint against the super 8 hotel in cado valley Arkadelphia Arkansas. I have been in Arkadelphia for the past month for work. com to get my rooms and I have never had any issues, and I would like to add that I stay in hotels way more than the average person would, and I have been getting my rooms the same way for the past 5yrs!!

So, on the website where it says "pay at the property" that is and always has been what it means!! Every time I rent a room at this hotel on Expedia, the woman at the hotel always says that it tried to charge my card even though I clicked" pay at property" and

that it got declined and she cancelled my reservation and then she always gives me a price that is 30 to 40$ more than what I agree to after I'm always there! Then the rude and…

I’ve had a horrible stay at your Laquinta Hotel here in Charlotte, North Carolina this weekend. I came here for my wife’s birthday to visit family and the service at the front desk was rude. The room was unclean and crawling with roaches.

The hallways were disgusting, trash bags were up and down the hallway, and the entire hotel smelled of rotten meat. It’s been a disastrous stay and I need a refund asap. I spent $200 for 2 nights when I could spend half that elsewhere and have received better customer care.