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Yahoo

2.0
339 complaints

Address

701 First Avenue, Sunnyvale, CA, 94089

Yahoo users are predominantly frustrated with account access issues, especially password recovery complicated by outdated phone numbers and verification requirements. Customer support is widely criticized for being unhelpful, requiring payment for basic assistance, and having poorly trained representatives. Many users report being locked out of accounts containing critical information with no viable recovery options.

Common Issues

45% (152)
passwordlocked outcan't sign in
30% (101)
customer servicesupportno help
15% (51)
can't accessemails deletedkicked out
10% (34)
censorshipcomments blockedliberal

Complaints

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Danny Finn

Feb 8, 2018
0

Yahoo Sports has an NBA site with articles by someone named Shams C, He is African American, and is a racist disgrace, he lets Black fans (which are few) post anti White comments all the time, but if someone respectfully addresses the poor comment, he often deletes That comment..You are losing many fans because of this..Just view todays article about Utah Jazz player Hood maybe leaving that team, and see a racist named Maatman and all of his anti White hate..This moderator Shams is a disgrace, and for you to allow this is sad. Thank you.

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Vicky Watson

Feb 3, 2018
0

it is a shame when I go on line and see the nasty rotten, rude junk on President Trump! I do not care if he is disliked or not. , puts out on the internet about him, there is enough on the TV news.

I go on line to relax and play a few games, and what do I see, more nastiness about President Trump! What happen to respect??? Event if someone dose not respect another, there is no need in making fun and downing another!!!

You all should be ashamed of your self's.

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Habiba Bature

Feb 1, 2018
0

i can't have access to my email because i have forgotten my password. Tried to recover my email by linking to my son's email but it just takes me to his email no access to mine still.

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Paul McIsaac

Jan 28, 2018
0

I am trying to leave Yahoo because I am so frustrated with their service.

They just responded to my complaint with

A new comment has been added to your support case! (00689498)

Not only was the response incomplete, the address they sent me to has not connected after three tries.

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Paul McIsaac

Jan 25, 2018
0

I have had so much trouble with Yahoo Small Business that I have moved my account to WIX.

I have been trying to find out 1 - how to export my stored Yahoo emails to my new WIX account and 2 - how to close my Yahoo account

It is difficulties like this that made me decide to move my account

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Robert McDougal

Jan 18, 2018
0

going on your web site has become so sickening that I cannot continue to do it anymore. I am sick of the political opinion you carry. You have no respect for this president or the people that voted for him.

You never report anything positive and your influence is not going to accomplish anything other than your company suffering..

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manish pol

Dec 30, 2017
0

i did not access my yahoo id whose manish_pol@yahoo.in i change my mobile no and mobile device so pls help me to connect my yahoo id as soon as possibale

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Terry Barnhart

Dec 9, 2017
0

Zagline offer to help you find new 2015 and 2916 cars and trucks at up to 70% off retail prices but when I ckick on their ads all I get is a blank gray screen. So I know it is just a come on to get a person to buy into their other junk.

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Christina Armsden

Nov 30, 2017
0

I am sick and tired of all the ads all over every page. I try to listen to commentary from a late night show but cannot understand what is being said because the ad underneath is talking at the same time trying to sell me a mattress because apparently mattress's are always on sale.

Stop with the advertising. We know already and if we want to buy something we know how to access it.

Just want some shred of peace in this un-peaceful world.

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J ford

Nov 24, 2017
0

Get some juevos! Tell the the truth!? Why is it you can’t be honest? (More specifically people of color? Nobody is brave enough to tell the real truth.

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Daniel

Nov 23, 2017
0

I have signup for a ads services on Yahoo Gemini, I had to pre deposit R$ 60 before submit any advertise. After I deposit and submit the advertise, I have been notified my ads has been regected. So far so good. but I've already sent at least a 6 email requesting the refund the money in this period since the beginning the only thing they respond to me is that they are working to get send my money back.

They have no problem receiving the money but to refund it is practically impossible.

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Margie Bailes

Nov 17, 2017
0

Couldn't get onto Yahoo on my cell phone. Went to Verizon and they gave me a phone number to Yahoo Tech which I called and it was a terrible experience . I got a rep Justin Dawson who said he was a tech for Yahoo and told me he could find anything wrong on his end and he would need about 1 hour to check out my system (wrong move on my part) Well I called him back as he didn't call back and

he said it will take a few minutes to check out my computer system then said I have a lot of problems and my computer is infected. When I asked him to clean it out so I can get online said he would have to check with the other techs.

) Then came back on the phone to say I have a security issue and he would need to download a security and ask me for how long did I want this . , 3 yrs $600. My husband…

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Don Kaufman

Oct 14, 2017
0

Fucking block button does not do a fucking Goddamn thing. And, it fucking limits me to how many fucking shit sites that I can block. Yahoo can go to Goddamn fucking hell

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John Murphy

Oct 13, 2017
0

My complaint I have the ad for Paul Gaultier splashed across my screen so I cannot see anything I don't wish to see this ad I don't use his perfume never will use his perfume I am a male so please take the ad off my computer, or you will force me to go to Google.

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Bonnie Hanson

Oct 9, 2017
0

I give wrong answers and still I have won. I can’t quit it and still can’t read article. A deplorable tactic. If I keep getting these unwanted gimics I will change my search engine and hopefully the problem will be solved.

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Douglas Wicks

Oct 6, 2017
0

I have not been able to access my account for about two weeks. I depend on it for business and personal contacts. I have attempted every thing I know to do and can't get any assistance from Yahoo. This situation is causing me financial lost. HELP!

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sharon topham

Sep 24, 2017
0

I would like to know when I save something to my folder it gets deleted lost a lot of inportment information because of this do delete my folder

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jbsilver

Sep 19, 2017
0

News threads. I scroll down the thread and see many stories I'd like to read. But if I click on one to read and try to return to the news thread it won't take me back to where I left off. WHY.

Many of the articles disappear. GONE. I might find some of them again but I have to scroll up and down the thread. This is frustrating and time consuming. I don't understand why Yahoo won't let you go back to where you left off.

If breaking news comes up it could be put at the top of the page. But Yahoo keep rearranging the threads. WHY. I don't get it. How can I make this stop is it even possible. What is YAHOO's reasoning for making it difficult to read their site news threads on purpose.

Is this only happening to me. Does Yahoo have a problem with me. What gives. And why would I make you my…

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Trevor Cave

Aug 30, 2017
0

Yahoo has to do a better job of keeping viruses from being immediately accessible through it's links it provides. On multiple occasions in the last few months since Yahoo switched to its new HEAVILY LADEN ad driven home page, I have had multiple issues with the page causing computer freezing also simply sitting on the home page of Yahoo will generate multiple virus warnings from things such as Zeus, Mal/HTMLGen-A, and ProcDump to generate.

There are also multiple incidents that simply clicking one link down into a new story will cause viruses to be unleashed as well.

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Jerry

Aug 11, 2017
0

You have gone to the read more and it takes you to the same front page and not to the article for further review---And in general your services sucks---I am currently looking to change internet supplier---I know you do not give a damn but just wanted to tell you---

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M Martin

Aug 10, 2017
0

I have BLOCKED Yahoo notifications. The reason for this is that there is NEVER at any time any notification from Yahoo that is worth my time. However, I CONTINUE to get your notices that I have blocked Yahoo notifications. I know this. I have blocked them BECAUSE I DO NOT WANT TO WASTE MY TIME WITH YOUR DRIVEL.

HOW CAN I GET THE POINT ACROSS THAT I NEITHER NEED NOR WANT NOTIFICATIONS, and I have NO NEED to receive a message that I have blocked them?

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matt

Aug 7, 2017
0

IM VERY DISAPOINTED AND UPSET WITH THE INTERRNET RIGHT NOW ID BEEN TRYING AND TRYING SO HARD TO DOWNLOAD LIVE TELESCOPE FEEDS AROUND THE EARTH AND ALL I GET IS YOU HAVE BUY THE SOFTWEAR I NOT RICH ME AND MILLIONS AROUND WORLD ARE VERY POOR NO INCOME YOU TELL THIS WHY OTHER PEPOLE CAN DOWNLOAD AND WE CANT AND THATS UNFAIR TO INCOME PEPOLE LIKE MYSELF I JUST FOUND OUT BUY SOME PEPOLE THAT NOTHING IS FREE NO MORE THE TELESCOPE DOWNLOAD ARE NOW NOT FREE THEY ARE NOW PAY-PRE-VIEW IS THAT TRUE YES OR NO IF ITS YES THEN

ILL HAVE TO SALE ALL MY COMPUTER ROKU TO THE MISER MONEY IN APLETON DO YOU WANT ME TO THAT SALE MY PCS YES OR NO IM SPEAKING ON BEHALF OF ALL INTERNET USERS WE MUST NEED FREE TELESCOPES TO VIEW THE NIGHT SKY 24HRS ADAY IF WE DONT GET THIS TAKING CARE ILL LEAVE YAHOO 100% AND SALE…

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marvin batts

Mar 30, 2017
0

My issue is why the FUCK I have to go through this BULLSHIT every time I Sign In Is this you Are you a robot How come I just can't logon by signing in like Normal Accounts If someone wanna Hack your Shit They do it regardless I'm Bout ready to say FUCK This Account It's just too much BULLSHIT every time I Login

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shirley callanan

Dec 17, 2016
0

Yahoo will not let me recover my password. I forgot my new password. They have sent me a pin number twice to my phone that still did not allow me to access my account and I will be CHARGED FOR these text messages. ' very poor service. very poor instructions.

could someone contact me please.

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David grierson

Dec 11, 2016
0

For some reason i am having trouble getting into my yahoo mail account. I have yahoo mail on my laptop, my mobile and my tablet. My tablet froze up the other day so had to reboot everything , now working fine .

But when i come to get onto my mail you sms my phone but my phone can not up the message with the code to get my e mail working on my tablet or my laptop. can you please tell what has gone wrong not by e mail but in a phone call.

I don't want to have to open up another e mail account as i have had yahoo for a lot of years now. Please can somebody help. Thanks , mobile number 07749799511.

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armah armakye

Dec 4, 2016
0

yahoo have sent me mail that i have deleted a phone number from my two step verification account.MY problem is i do not know that number would u please sent that number so that i can contact the police The mail was sent on December 04 2016 at 2:39 AM

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Janet Chapman

Nov 19, 2016
0

If I didn't have a yahoo.com e-mail address and will change it if I need to, I would not go on yahoo.com website.I can't stand the propaganda that Yahoo! corporate posts. It is disgusting and all the ads to divert attention while just on this site for my e-mails. I am thinking of changing to Google and hopefully not all the negative, ads that appear when you click on something you think is of interest.

Our world is in enough trouble and many believe we are in the end times, without all this negative "S _ _ _". Those ads using famous people names to get our attention and believe we are going to learn, only to find out it is just an ad to sell, sell, sell, sell. I clearly see you have a lot more complaints than mine so "get smart" and bring us some happy and true information and not…

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dennis rueffer

Nov 18, 2016
0

Your over-the-top, liberal philosophy and support of the left side of politics has completely turned me off and I will be jumping your email train first opportunity. Your constant bashing of the man whom I voted for to lead our nation forward has become sickening to me.

"I fart in your general direction". sincerely, Dennis Rueffer

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Robert Mandarino

Nov 17, 2016
0

Your email server is terrible. It takes minutes to work with the service. I want to delete a mail and it just sits and waits for something. I will look for an improvement, if no improvement I will go to gmail.

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Kish

Nov 16, 2016
0

I like reading yahoo news everyday. There are some clandestine items among them.

For example today I was reading the news and as I was browsing I noticed one which says "Sponsored All Rookie" "She didn't realize it and crowd went crazy". I clicked on it out of curiosity and my computer almost froze.

It was telling me to give my details or they will unleash virus in my computer. Reputable Yahoo with its GEEK FORCE should be able to recognize them before posting and take down such postings beforehand or else it could be seen as siding with blackmailers and thugs.

This is second time, it happened. Yahoo do you want fans? Or you choose to chase them away?

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Sarah Lyons

Nov 16, 2016
0

I bought a new laptop in the spring of 2016 and ever since when I go into my yahoo mail the pop up aids cause freezing or slowing down of my mail , cause me to click on something I don't want, makes it slow to delete the trash. delete the mail and spam and makes it hard to type an e-mail to someone.

I am very unhappy with the problem. I just use it for personal use, but I am old and want to get in and out of it as fast as possible.

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Don

Nov 14, 2016
0

You know, Yahoo news used to be a reliable, easy way to read the news. With all the darn popups, videos that I don't want to see, advertisements, etc, its almost impossible to read any news now. Don't you know that I will ignore any advertisement just because of the annoyance?

And I'll make a special effort not to buy the product.

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Kaylee Kornn

Nov 14, 2016
0

I use google as my search engine. I always have because yahoo sucks and I can't find what i need. Recently yahoo forces itself into being my search engine. I have deleted it and disabled the rights of it and reset my search engine back to google.

However yahoo continues to force itself onto my computer. Stop or I will sue. I've had it, and due to my research on how to stop this, I'm not the only one.

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Michele Imes

Oct 29, 2016
0

My email account has been hacked and I have found it impossible to change my password or delete my account. I keep getting redirected to an AT&T site, which I don't have a login or password for. When I contact ATT, they are not helpful, unsympathetic, and rude. This is criminal.

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Scott McGuire

Oct 21, 2016
0

's left leaning reporting. It is so obvious that your company is supporting Hillary Clinton. Almost every news feed is a negative on Donald Trump. I feel like I am watching ABC,NBC, or CBS. If it continues I will not use Yahoo going forward.

I have already cancelled my USA newspaper subscription for the same reason. News was meant to be reported so that the customer/client/observer would not have a clue as to which way the reporting media felt about the issues(or candidates in this example).

This is not the case. Yahoo! should be ashamed of yourself.

However, trust me you are not fooling anyone and are only fueling the fire.

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Mike

Oct 19, 2016
0

The Yahoo sites are way to bloated with adds that make them so slow that we can not use them! I have a fast computer and everything updated and a fast internet connection but when ever I hit a yahoo page it slows down so much I have to end task the browser just to move on.

Please reduce advertising (running) adds. If I want to watch 5 video adds at once I will click on them. I know it's not just me. I avoid yahoo as much as possible because of this.

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allen

Oct 18, 2016
0

When ever I make a comment on Yahoo news articles, someone at Yahoo adds to my paragraph changing the entire point. Please stop this. Yahoo can't handle the truth? And what is really sad is that who ever is doing this at Yahoo has no brass, or they would state their name and give reason as to why they do this.

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Michael Gibson

Oct 14, 2016
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For over a week, a poster named boomer has been able to hack into my account somehow and add his comments, I can't even edit my own comments. He responded directly this morning for the first time, that's the reason I know who he is.

I thought everyone had free speech. He's doing this to shut me up, circumventing my Constitutional rights and stalk me. He does this on every comment I make, every one.

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Graham

Oct 9, 2016
0

I have been using Yahoo email service for many years and never had a problem.

However I am having a great deal of trouble inputting text now that I am using windows 10. It looks like the adds and the mail program are overwhelming my laptop to the point where I have to wait for my system to catch up before I can add another letter to the word I am trying to input.

I have had no problem using other email providers or any other site.

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nancy csakany

Oct 7, 2016
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Follow up to yesterday's complaint that was ignored by corporate. So I will post it here and see if it helps! Trying to comment on any news posts is like walking through molasses. This is the 4th complaint about the same thing.

Someone said it was because of too many ads shoved on that bogs it down. I'm beginning to think it's because my comments are pro-conservative, today's comment was about the war on police. I guess if I got tired enough of waiting, a positive comment regarding the police would be lost.

I'm about ready to give up on Yahoo! news which is, 80% of the time liberal anyway. I would appreciate someone, anyone fixing this.

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Bennett Bourassa

Oct 6, 2016
0

I have learned that a court order has allowed the government to scan my personal emails. I have not given "Yahoo" any permission to scan my emails. My family and I will be leaving Yahoo mail. You should have contested or at least notified account holders the court order before sifting through millions of emails. probably the NSA.

You are not protecting my privacy. My rights have been violated.

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robert eggers

Sep 29, 2016
0

I am very unhappy of how anti Trump your reporting is as well as most all of your "reporting" (being left leaning) . How about just giving us the facts (all of them, both sides equally) and we can form our own opinions. if you all don't move back to the center I am going to move away from yahoo.

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Katrina Avant

Sep 24, 2016
0

I am beyond sick of the Yahoo! email platform. I spent several hours trying to send an email to a client that never received it. I eventually gave up and sent it through Gmail. Over the last several months, emails have be delayed for hours sometimes days and I have had it.

I have had a yahoo mail account for years and can understand why there is so many problems. As soon as I have enough time, I am moving to Gmail permanently and deleting all of my yahoo accounts. I can't conduct my business effectively with this mess.

If I could give Yahoo! no stars I would.

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Matthew Kennedy

Sep 1, 2016
0

I use Yahoo for e-mail and news, and I'm concerned that some of the news posted on Yahoo's main page is not objective.

Specifically several news reports about High Speed Rail both in California and the world. One is on 9/01/2016 by Triple Pundit author Holly Whitman and on another earlier date by the Los Angeles Times. They seem to be Anti-high Speed Rail with data omitted that is favorable to High Speed Rail.

Wondering if Oil company sponsors are influencing how reporting is done at yahoo? Or is Yahoo's position against High Speed Rail for another reason?

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Sandra VanAmburgh

Aug 28, 2016
0

The new yahoo sending a e-mail is horrible. There is nothing on it like there was in the old one. Cannot change size of print, color of print, boarder that was fairly new and have a hard job sending an attachment.

Please add this to the email program or change back to the old one.

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George Hayn

Aug 23, 2016
0

When I open Yahoo! sports page, I am forced to respond to your fantasy promo. Last year the questions were demeaning, At least you have gotten past that.

However, I have no interest in fantasy sports of any kind. And, if I did, I could find them and you. I will not hit an "opt out" each time I open the page. I will go to ESPN or Bing, or Google, or some other source rather than repeatedly click "no".

If this persists, I will remove you as my home page and start elsewhere.

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Heather

Aug 16, 2016
0

Ads appearing in my Inbox are intrusive, distracting and unnecessary. How is this any different than spam showing up in my Inbox. I tried to turn them off, but I realize the only way is to pay for email service. This is ridiculous.

After all the years I've been with Yahoo, I think it is time to change email providers.

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Sholom

Aug 16, 2016
0

I searched fact check Hillary clinton and the 1st thing that popped up was a Clinton ad, the next 3 things were negative stories about Donald Trump then the stories about Hillary. While I can understand perhaps, the ad for Hillary I DO NOT understand why anything about Donald Trump came up.

Had I not scrolled further down I never would have seen the Hillary information and I would have believed only Trump gets fact checked. Yahoo! Why is your information finding so deplorable?

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JM Miller

Aug 13, 2016
0

Please do something about Yahoo! news reporting! The headlines, and subject matter are currently designed for the average twelve-year-old. Some non-celebrity, non-personality-oriented, factual reporting would be a pleasant change' I also resent the non-news items with the misleading titles that are inserted in the article synopses such as today's supposed article on Tom Hanks' health.

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Tom Moore

Aug 8, 2016
0

My yahoo page has been down graded to the point that it is no longer of use. If I could, I would give it a negative 10 star rating. Someone at Yahoo! corporate has gone totally insane.

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