Yahoo logo

Yahoo

2.0
340 complaints

Address

701 First Avenue, Sunnyvale, CA, 94089

Yahoo users are predominantly frustrated with account access issues, especially password recovery complicated by outdated phone numbers and verification requirements. Customer support is widely criticized for being unhelpful, requiring payment for basic assistance, and having poorly trained representatives. Many users report being locked out of accounts containing critical information with no viable recovery options.

Common Issues

45% (152)
passwordlocked outcan't sign in
30% (101)
customer servicesupportno help
15% (51)
can't accessemails deletedkicked out
10% (34)
censorshipcomments blockedliberal

Complaints

Yahoo logo

Tom Moore

Aug 8, 2016
0

My yahoo page has been down graded to the point that it is no longer of use. If I could, I would give it a negative 10 star rating. Someone at Yahoo! corporate has gone totally insane.

Yahoo logo

daniel luce

Aug 8, 2016
0

I would like your Yahoo start page to put true news and no more bull. There is a article about Trump quitting the race. It is false. Why do you put things like that up. You are tuning your credibility.

Yahoo logo

Philip

Aug 7, 2016
0

The most distracting, is all of the ads that take up all the page space. Cannot read my full pages as this makes my screen small and also the Pop ups are extremely annoying.

Yahoo logo

Sarah

Aug 6, 2016
0

Articles every other article is about Trump which is fine but it is all NEGATIVE which is really hard to believe is middle of the line how the public feels. Now the public went after facebook and after reporter who are not journalists but think they are.

Their popularity is about what congresses popularity is 9% with the public. You would think you want to please the public would you. Or a novelty would be put in accurate information no some of the information isn't even the truth far from it.

Yahoo logo

Clifford Porteous

Aug 6, 2016
0

I am not interested in the olympics at all. At the beginning of your web site there are blobs of colors with RIO in it and it automaticly goes to the olymics. I'm not a computer goru so some things I don't know how to do and don't think your co.

puts things on that isn't of interest.

Yahoo logo

Dwight Hannah

Aug 3, 2016
0

I have been on yahoo for many years and have just about had enough of the BS regarding the lying, let them die in Benghazi, Hillary Clinton. I do understand yahoo like all people have ideas of what is best in america, but please be balanced. Not asking for much here...serve both sides fairly or I will be gone.

Yahoo logo

Leon Turner

Aug 2, 2016
0

com as our E-mail server for a few years and I have to use the home page to access e-mail. I read many news articles on the home page however it has become more difficult to read ANY story because of all the pop-up ads.

My computer is slow so it is very frustrating to read one paragraph of a story then have to click on the read more, wait for all the pop-up ads again, read another paragraph, then repeat again just to read a story that leads you on to more ads. I realize yahoo makes it's money in ads but this is ridiculous.

Recently yahoo has changed to the "read more" tactic of pushing ads. If I cannot read a story after one or two "clicks", then I will not pursue it. As of today, all stories you click own takes you to another paragraph and you wait for downloads.

Screw this, will be…

Yahoo logo

Danielle

Jul 26, 2016
0

Lost all my emails prior to June 24th. I had emails dating back to 2008 and I have nothing now. Filed a request 5 times within a week to help retrieve them before the 7-day deadline and never got a response from anyone at Yahoo. Yahoo!

management has the worst customer service. Thanks a lot Yahoo, I will be changing my email address now.

Yahoo logo

Mike

Jul 25, 2016
0

Much of the time when I access a news article and start to read it, I have to click on "Read More" to access anything past the introductory paragraph. Then in doing so, I'm usually denied reading the article because I don't subscribe to the source. Why post an article in your news section if I can't read it.

Yahoo logo

Rod Werner

Jul 21, 2016
0

Who are the losers that redesigned these pages? This was the best financial website on the internet. Everything was right where it should be, concise an clear. The person that designed these pages knew what they were doing long ago, that's why they haven't been changed. Then you clowns wrecked the home page about a year ago.

Now you change things again, it's a jumbled mess with lots of info missing on each individual stock page. I take it a 12 year old designed these who doesn't have any knowledge about investments. Go back to playing games.

I want the original pages back, might as well go to Google, they are just as incompetent as this, and always have been. If you don't know what I'm talking about, then find someone with some Knowledge of investments. They will tell you what is right…

Yahoo logo

luanne acierno

Jul 12, 2016
0

What was Yahoo thinking? " No wonder you have a one star rating. I do have sympathy for those that have to read these complaints, as I was in customer service. Friends and family that use Yahoo are all up in arms, and will likely go to other sources. One star.

What was Yahoo thinking when it altered the e:mail format so drastically? Friends and family that use Yahoo are rethinking.

Yahoo logo

Scott Wilson

Jul 7, 2016
0

I know you need advertising, but after I listen to it, and then video starts, 1/2 way through the video, your damn add starts again and there is no way to stop it. This is nuts. Fix your programming so that once we see the add and start the video news feed, we dont have to listen to the add in the middle of the video.

If it keeps up, im going to move my home page to MSN.

Yahoo logo

Jon Griffith

Jun 27, 2016
0

I followed your convoluted instructions for changing my password. At one point your system said I was successful. Now I cannot sign in. I would not give you even one star. This is like letting the mice feed the cat. You should be able to fix your own issues there. IF your system accepted my new password today then it should be available to you. Apparently not ....you don't accept the password you claimed was successfully changed.

With your recent changes to this page makes it madding to just pick up the information like you could before. When I am looking for the box score I don't want to know what happened each inning with each player. Just the summary as it use to be if I want details I will watch the game. I further ask that you delete any other user name I may have had in the past.…

Yahoo logo

Yong Meow Fatt

Jun 20, 2016
0

Have been receiving mail supposedly from Yahoo informing of my intention to terminate my yahoo mail service. A form is provided to fill in my yahoo mail user name and to key and confirm the access password. Having submitted the above with provided writings that I did not make such request, the next day I received a mail from Yahoo informing me that there was an attempt to log into my mail in Turkey.

A few hours later I received a similar mail informing me again of my intention to terminate my yahoo mail service. Kindly confirm if this is a spam mail.

Yahoo logo

Melissa Aguinaldo

May 30, 2016
0

I discovered sometime April 2016 the unauthorized use of a photo in a banner ad that appears in Yahoo Mail. Had never authorized any person or entity, or have given consent to the use of their photo for commercial or private use.

As you may be aware, under existing laws, such unauthorized use is tantamount to a violation of rights, and may sue and/or claim for damages. I am attaching the banner ad and the link to the site when the banner ad is clicked.

Yahoo logo

James Richards

May 8, 2016
0

It is frustrating to start to read something then get a "to read more notice" and when you to that page there is a statement that if you want to read the remainder you need to subscribe to a news paper. If I wanted a subscription to the New York Times, the Miami Herald or the Los Angles Times, I would get it. I depend on Yahoo for my news from other sources besides my local newspaper.

Yahoo logo

Geoff Veasey

May 4, 2016
0

Since Friday my attempts to reply to incoming mail and to "compose" messages destined outwards are being lost because the screen hangs,then freezes,the buffering icon kicks in and then I get some weird "kill it" messages. I would say that currently, 95% of my drafts and replies are lost in this fashion. This does not happen on any other web pages.

Yahoo logo

Paul Linville

Apr 25, 2016
0

When I open my email inbox, there is a narrow column listing the emails I've received, but three-fourths of the page is taken up by a square with a small icon representing an envelope in the center. Why would anyone want that much blank space on their screen? Your "improvements" are getting worse and worse. My e-mails are not in my box for 3 days now. No pass word gets me in my e-mails. There was a number popped up too help me, and it was the same program as before when they hacked me the first time.

They use a worm program too scare people into letting them in their computers and too buy their fix it program too get me back into my e-mail and clean my machine up. I hung up on them 3 days ago now. and they have taken my e-mails from yahoo, Incredimail and gmail. I can't get in no e-mail…

Yahoo logo

Michael Rushford

Apr 18, 2016
0

I use Yahoo News as my homepage. It used to have a link to local news, which I used daily. A couple of weeks ago Yahoo dropped the Local link from the page and there does not seem to be any alternative means of accessing the same kind of coverage you used to provide. This was a mistake and you should restore local news to your news page. If you don't, I'll find another homepage.

I use yahoo almost all the time and have for years. I have gotten use to all the ads, I realize you have to make money some how. Now you have ads that will come on with loud music or people talking loud in the middle of the night,or during the day when the computer is at rest. These ads are going to far. They are breaking all the rules of privacy. I know I can't stop you from using these ads, but I don't have to…

Yahoo logo

Ron and Bonnie Gaudette

Apr 6, 2016
0

A few weeks ago I couldn't sign in the my yahoo mail. We tried all our passwords and nothing worked. I am finally not impressed with yahoo e-mail. besiders our e-mail doesn't work anymore because of the virus or whatever so I don't know how you can help with our problem.

I have since order another computer because of this and I don't know if its been shipped or not. Thank you very much for screwing up my computer.

Yahoo logo

Mohd Abu Hannoud

Apr 6, 2016
0

I have another email on yahoo. I cannot login without the user name and password. To login it was requested by yahoo to verify the email through the alternative email which was already expired and not on use, even registered phone was cancelled.

I need to log in and update my alternative email and phone number.

Yahoo logo

steve mckinney

Mar 30, 2016
0

I thought my e-mail site was secure. I have pop-up ads AND videos Now in my supposed secure e-mail. Not only do I not want those ads and videos, you've completely slowed my internet! You advertise speed and deliver poorly.

Please take care of this.

Yahoo logo

Terry

Mar 24, 2016
0

Just want to say my co workers and I all hate the new yahoo home page. We liked the old way of scrolling through current news stories. Half of the links now are some sponsor crap that isn't remotely true. just my opinion.

Yahoo logo

Ron Anderson

Mar 23, 2016
0

When I am trying to type an e-mal message the pop-up ads keep blocking me from continuing. I get the "Bling" sound, and the little blue circle going around on my screen. I am unable to type at this time.

This is not a casual thing. It is a continuous thing, that makes it hard to complete an e-mail. It takes at least three to four times as long to complete an e-mail, which is frustrating. I hope you can resolve this for me. Thank You.

Yahoo logo

Charles Botzko

Mar 22, 2016
0

While I am trying to type an e-mail message, Yahoo advertising interrupts my typing so much that I have to go back and fill in missing or messed up letters. The adds are hogging my computer resources by doing fancy animations. I have tried to limit what is presented by using the add choices but they still keep coming.

Yahoo logo

Audrey Chambers

Mar 11, 2016
0

I totally dislike the e-mail login separated as it is now. Your e-mail name on one page and then you have to go to another page to use password. It's time consuming and inconvenient, especially if you are in a hurry. Why was it changed?

Is this the CEO's fault, I thought she would be fired long ago for running Yahoo! into the ground. Can it be put back the way it was so all you have to do is tab and your cursor is moved to the password line?

Yahoo logo

Larisa

Mar 7, 2016
0

Yahoo, are you left just a name? Where are you controls over the garbage is displayed over my page? Common. Internet is a social advertising under the rules of the state. it's not really a business. The price is right. So, why do so much junk over my web page. Please, I like to see only my side. Looks like you all filled with the entire idiots. Go to the mental clinic then, Off the internet, get out or now. So, make it visible.

Take all others junks- links away, off and away! You advertise all junk on my page. What I would think about your staff - Illegal and unprofessional; That's what the yahoo today! Got you. You must like when people have such opinion about your invasion over the internet. Soon you be out. Can't wait till those days, dream about it ! Good people will come and work.…

Yahoo logo

Barry Mason

Mar 7, 2016
0

The new homepage yahoo is currently forcing on to everyone, sucks. I know you guys over there know this since all I see online is a disdain for this experiment we are all having to put up with. Why doesn't anyone in charge over there want to listen to the customer/user?

" attitude that yahoo is currently adopting is going to ruin yahoo. Once people go over to google, most of them you will never get back, so stop screwing around and admit you made a mistake before you lose more people,including the one who is writing this message.

Yahoo logo

Keith Frank

Mar 7, 2016
0

I am giving you legal notice that a lawsuit is being filed against after you hacked my account, stole my email, & refuse to give me access to the account. Every social media outlet in the world will get a copy of my complaint & eventually you will be out of business for the fraudulent way you run your mickey mouse operation with gestapo like policies.

Yahoo logo

Ashraf Solaiman

Mar 6, 2016
0

Yahoo Arabic edition "maktoob", the politics news always speaking with Muslim brotherhood way (terrorist organization by law in Egypt) as they keep on mentioning Coupe in Egypt even the election raised new president and no one calling coup anymore except this terrorist organization. We are expecting neutral politics site as I'm using yahoo for long time and always yahoo is my homepage.

Yahoo logo

Robert Jones

Feb 23, 2016
0

I still have pop up annoying ads on yahoo. I will need to cancel service if this is not stops.

Yahoo logo

Alan

Feb 17, 2016
0

My web page with Internet Explorer does not look right. The writing is in big block writing and I have to click on the news portion each time I want to view them. It use to be that I could just scroll thru the news, but now each news item has icons that show twitter, comment, etc.

All of my family has the version that I use to have, and now I have this downgraded version to deal with. I would like to have this fixed if possible.

Yahoo logo

Kantilal Ranchhod

Feb 15, 2016
0

My Yahoo Mail is giving me a problem. When I start typing an email, after a few words it freezes up the typed words show up after some time. The cursor freezes up and then starts up after some time.

It is very frustrating and embarrassing as sometimes you think you have typed the word only to find that the word does not contain some of the letters after you have sent off the email.

Yahoo logo

Gilles Thivierge

Feb 13, 2016
0

I want to let you guys at Yahoo know how pissed off your browser invasion on my computer is causing me a lot of frustration. I downloaded a game (minecraft) on my computer and i never asked to see yahoo set itself my default browser. I truly believe this is an invasive tactic and has no place without my permission. You can always use if you would read well before downloading it would not happen BUT i do not buy such an answer for you use a very hypocrite style of marketing tactic and I need to let you people at yahoo know this should never happen.

Proof that your tactic is invasive one cannot even correct this default browser. It is like a big secret to a normal person. You people should be a shame of invading people's computers without them knowing the dirty tactic you use to get people…

Yahoo logo

barbara rivera

Feb 7, 2016
0

What happened to the ability to make articles disappear? I don't want to see photos of animal cruelty-- I don't want to click through to this, I don't want my children to see this. This is awful. Please bring back my ability to disappear things like this.

Yahoo logo

Dale Norton

Feb 5, 2016
0

Dear Yahoo! com Home page was changed on 1/28/16. I don’t know what happened, if the system is down or what: Why is it taking you so long to fix it. I can't see my comments anymore, or communicate with other people about current news articles on your site.

Please tell me this is not your new homepage. I give it a thumbs down...

Yahoo logo

ryan

Feb 4, 2016
0

The new Yahoo home page is crap. I used to visit yahoo several times a day for the scrolling articles and pictures. Now there are no more pictures of articles to sift through. Am I supposed to scroll down for the same old links?

Not a fan, go back to how it used to be.

Yahoo logo

Barbara Cooley

Jan 28, 2016
0

I'm tired of Yahoo continually changing the Yahoo Main Page and email formats. You just start to understand them and are able to find your way around and boom! They have changed. I'm a very busy person and don't have time to sit and read all the articles on the Home Page.

I loved the fact that you could use the arrows to scan through all the recent new items in the little boxes and stop on the one that interested you. Now there are only three. Of course you have to see an add for everything you want to look at.

I think I will go back to the printed Newspaper and forget Yahoo. At least I can scan it and read just what I want.

Yahoo logo

William Gibson

Jan 25, 2016
0

The ads have gotten to intrusive. I enjoy the quiet solitude of my office and when I check the mail and see an interesting article I should not have ads cut video on without my permission and blast the sound on.

It is absolutely ridiculous that I cant read yahoo news in peace and quiet. Plus on older computers the ads lock up the computers and don't play or fail to play correctly. Yahoo is terrible with news articles and some of the worst writing I have ever seen comes from yahoo writers.

Try to hire someone to read the news before it goes out. I also don't like yahoo being one sided on political views. Try to be objective and report reality and truth. I enjoy non political articles on yahoo and you have some great articles and some that could be great but are poorly written.

Then the…

Yahoo logo

Brad Dannelley

Jan 23, 2016
0

I am going to find another email solution to yahoo mail. The scroll of video ads on right eat up my process time and I can not type. Need a solution, tired of dealing with it or moving on.

Yahoo logo

Ida Cook

Jan 13, 2016
0

I want to know why you quit offering the comics page right after the year was over. I used to be a big fan of Yahoo! and never saw myself complaining.

Yahoo logo

Allan Warfield

Dec 29, 2015
0

I called yahoo customer service because i lost my password to my other email. The customer service representative was very rude, she didn't introduce herself when she answered and she immediately put me on hold. 00 to fix my problem I thought this was absurd.

After I declined she immediately hung up on me. I still cant access my email and all she had to do was reset it. I am now changing all of my email traffic to googles gmail. There is no excuse for this type of service.

Yahoo logo

Carol Leslie

Dec 23, 2015
0

Why does Yahoo have to thrive on gossip? I HATE it. All I want is important news, I couldn't give a monkey's about gossip, I don't care and other people's lives are none of my business, why do you intrude on celebrities?

You don't know the facts anyway, none of your business and so it should remain. Please stop this. Grow up for God's sake, or I will delete my account. It's such playground stuff and not adult at all, not sensible ones anyway.

Yahoo logo

Glenn Fontenot

Dec 14, 2015
0

When I try and access My Yahoo home page on my Samsung 4 mobile phone I receive a message "We're sorry! your customized page is temporarily unavailable". I have been receiving the message for days. I have had the phone for over two years and never experienced the problem before.

Yahoo logo

Paul Wotherspoon

Dec 11, 2015
0

I am constantly overloaded with update down loads that can lock up my computer for hours. A recent occurrence with 75 downloads took 14 hours. This is followed by a period of not being able to open my accounts, having to confirm my identity, change passwords and other inconveniences. Please do not tell me this is necessary to to preserve security. In Malta last year my Surface tablet got completely frozen up because you had 'noticed some unusual activity', simply because I was traveling in foreign parts.

No one could unlock it and to continue my travels I had to spend NZ$1000 on a new computer. (eventually, in England I found an expert who opened it up and got it going again but in the process I lost all my data, simply because you could not accept I was out of my home territory. ). Then…

Yahoo logo

Barbara Doyle

Dec 5, 2015
0

An advertiser on your Main page seems to be a scam--TB Dresses. I checked around and there are complaints everywhere about them. Decided to not order there--if it seems to good to be true, it surely is. You should not permit this type of thing on your Main page or anywhere else. Disappointed. Your ad dept.

needs to be much more vigilant.

Yahoo logo

Susan Swoish

Dec 1, 2015
0

I've been with yahoo many years and never had a problem until now. I have had to change my password and I've completely forgot what it is. I have tried everything to get into it to change it again. When the screen comes up showing my phone number, the last two numbers are wrong, so I have not found out where to go from here.

I am giving you permission to send me a message to my husband's email account.

Yahoo logo

Lawrence Reed

Nov 24, 2015
0

When using yahoo search there are way to many advertising sites before finding the true search sight. This is very time consuming. I've been searching for 20 years don't know why I have to search though such a mess when I get to the results!

Yahoo logo

Eve

Nov 23, 2015
0

A Yahoo! 99 to have Yahoo mail restored. He said my system was infected by a virus through Mozilla Firefox refresh and that everything was wiped out. He said my computer was ruined, including the modem. When I asked him what he meant, I was not understanding what he was saying, he said " before you understood me, but now that I mention money you don't understand me".

Yahoo logo

Richard Pizzardi

Nov 16, 2015
0

I got an e-mail saying my Yahoo! email account will be cancelled in 24 hours. I never made such a request. Please ignore that request. I tried to reply, it was blocked. I tried to call the customer support number, it was busy.

Someone has sent that and I want not to loose my e-mail history of contacts. Let me know what is going on?

PreviousPage 5 of 7Next