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Yahoo

2.0
341 complaints

Address

701 First Avenue, Sunnyvale, CA, 94089

Yahoo users are predominantly frustrated with account access issues, especially password recovery complicated by outdated phone numbers and verification requirements. Customer support is widely criticized for being unhelpful, requiring payment for basic assistance, and having poorly trained representatives. Many users report being locked out of accounts containing critical information with no viable recovery options.

Common Issues

45% (152)
passwordlocked outcan't sign in
30% (101)
customer servicesupportno help
15% (51)
can't accessemails deletedkicked out
10% (34)
censorshipcomments blockedliberal

Complaints

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Richard Pizzardi

Nov 16, 2015
0

I got an e-mail saying my Yahoo! email account will be cancelled in 24 hours. I never made such a request. Please ignore that request. I tried to reply, it was blocked. I tried to call the customer support number, it was busy.

Someone has sent that and I want not to loose my e-mail history of contacts. Let me know what is going on?

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joanne

Nov 14, 2015
0

Our school, Morningside Academy at 901 Lenora St, Seattle WA is listed as CLOSED. We are not. Yahoo! needs to do a better job of getting these things right. Tried to call the support line to contact Yahoo! but no answer came back.

We do not have a high school, but our school is NOT closed. Thank you for spreading the word so they can hopefully start making this change.

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Kaye Fisher

Nov 13, 2015
0

After a year of poor service and tons of spam, I decided to delete my Yahoo email account.

However, even though I log into the account successfully using my ID and password, when asked for my password in the "deletion page" , the password I have always used is not accepted.

Also, no matter how many times I type the scrambled word, it also is not accepted. This is a blatant unethical business practice. Yahoo should be banned from the internet. Do I need an attorney to get rid of yahoo mail and all their spam?

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cynthia sanchez

Nov 11, 2015
0

What exactly happened has been happening for 7 years or so. Yahoo is the worse regardless of who is at the helm. I can't open my mail to view, I get a response "having difficulty loading email-try again. I try again and again and again.

I will be leaving Yahoo and transferring everything to GMAIL. They seem to have it together. It's always one thing or another with Yahoo. I receive my business emails through Yahoo, and it's nothing but a headache. You don't deserve 1 star--minus 1 star because you don't do your jobs in improving the customer's experience.

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Saha Talukdar

Nov 10, 2015
0

We are not receiving any mails for the past three days. We have sent many requests to your Bangalore office, but nothing has been done so far. I am unable to contact your Bangalore office by telephone for past three days.

We are losing business and our reputation. We are missing important inquiries. Our customers all over the world have been complaining that all mails sent to us have 'bounced'. We have informed them that our mail is through YAHOO and they are not able to help us.

Can we really depend up on YAHOO or you suggest we switch over to some other service providers. Can you really do something? Please let us know what has to be done to get back our domain from you. We had purchased it from Net4.

Can I expect a reply?

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Thomas McDonald

Nov 10, 2015
0

I am getting hundreds (anywhere from 125 to 200) of failure to deliever notices dumped into my e-mail in-box more than once a day for e-mails I did not send! They usually show up on log-in in the early AM and then again mid-day.

Definitely am a fan of Yahoo! email but this is getting annoying. Is there a support line I can call to get someone to walk me through this problem?

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odette

Nov 9, 2015
0

I hate the new Yahoo mail format. It's just rubbish. The main reason I always used yahoo was because I liked the way email was laid out. Please please change it back I don't really want to change my mail address and go back to gmail but I will if I have to.

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Andrew James Portlock

Nov 6, 2015
0

I am fed up each time I travel to a different country or region and to have to confirm my identity via a call or text to Yahoo! every single time. I can't always take my mobile phone with me.

I travel a lot and I am fed up with this security nonsense. I need to access my email immediately and yet again I am asked for a code to be sent to my phone. I need to log on to get an address for my hotel and directions sent to me by email and I cannot access this.

I have not got my mobile with me here in Phuket, Thailand. Accept the fact on this email address I travel a lot. Will you stop asking me for a code and just accept the fact I travel a lot.

Please just let me log on to my email server.

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Bobbi Segal

Nov 2, 2015
0

Someone is using my email address. I, myself, am receiving 6 to 8 daily. You can tell who bought you by the fact Yahoo no longer has a customer service who can help you solve your problem. The 3 time I tried for assistance I actually got someone who tried.

They had access to my computer and saw the emails (which every email is selling something else) and had me change my password. Still getting emails. I have also sent letters to the two names that was posted on one of the emails your staff opened.

Address no good and were returned. How do I stop this. I shouldn't have to change my email address - it is your site and it is up to you to find and report the person who is doing this.

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Clive Walford

Nov 2, 2015
0

I started receiving obscene emails, usually in my spam folder. The emails were listed as coming from my email address. I tried to change my password but was blocked from doing so. I went through the long procedure of getting an email to yahoo customer care and then contacting the official support line.

The main issue was the obscene emails. The second issue was the inability to change my password. Yahoo informed after a few days that they had solved the problem of not being able to change my password. They did not refer to the obscene emails that apparently came from my email address.

They informed me the case was therefor closed. When I tried to reply to the failure to resolve that problem I was told to start a new complaint as the case was closed. After two hours of going round in…

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Robert reeve

Oct 23, 2015
0

Every time I use your weather forecast service it is at least one day behind and the hourly forecast predictions are from one or two days in the past. Really hard to imagine a high tech ( supposedly) company with such a pathetic programming error.

Fix it or cancel the service. It seems like something mundane to repair and it is hard to believe this simple program error has been allowed to occur for this long. Try to have some pride in what you do.

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Beverly

Oct 19, 2015
0

I am very pleased and have been for a long time with yahoo . However do you EVER check to see who is advertising on your site? If not I suggest you look through and delete or block all the scams which are on it. I had a problem with an order from Amazon and I was looking to speak to someone from Amazon and typed Amazon.com in the Yahoo space (my mistake big time) I got the site that said Amazon.com with a telephone number for it. I called and could not understand the accents of these men who were telling me they would fix it etc.

I kept saying I couldn't understand them and hung up. I finally learned that it was a bogus number on Yahoo for amazon and it was those rotten guys from India who were trying to get my information. It was a SCAM that was listed on your web site. I was annoyed to…

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Barbara Thomas

Oct 1, 2015
0

What is going on with Yahoo? My home page is not the way it has been forever. ,, I am not happy that this happened all of a sudden with no warning, no public input on the ideas. Please put it back the way it was or YAHOO will lose a lot of people and I will one of them, very soon.

Please, I am sure you have had many upset people about this matter. Is Marissa Meyer responsible for this? I thought she was much more savvy than this.

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Irene Aubry

Sep 27, 2015
0

com before I can go any father. I didn't ask for this chance and I definitely do not like it . Is there a way to switch it back to the way it was? I don't even like avg and I don't want it.

I have my own antivirus and have no idea why it has changed. Please help.

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sanford jetton

Sep 26, 2015
0

I can't access my email account. I haven't changed my password, but everytime I try to access it, it tells me the password is wrong. When I try to change my password so I can get into my account again, it sends me to my yahoo account and I don't know the password for that, and

when I try to fix it, the information on how to fix it is sent to my email which I can't access. I haven't changed anything, so I think the problem is with yahoo.

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Colleen Granda

Sep 24, 2015
0

I feel that all the ads surrounding articles is slowing down delivery of said articles. Half the time I don't bother reading the article. Pretty poor delivery on Yahoo's part. Today my big beef is in my mail. Mail for me has become hit and miss, mostly miss.

Lost so much e-mail as it just disappears from my screen never to be seen again. Very irritating when one types out 3 or 4 sentences and it suddenly disappears. When perusing articles posted by yahoo, until ads are finished filling in one gets nothing!

Time lapse of 30 seconds of ads is way too much. Especially when the ads are repeated over and over. I don't have the time to sit through all that. I have a life to live. If I wanted to see these advertisements I would buy a magazine and read them, in fact a magazine is better as there…

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Wes Lamb

Sep 19, 2015
0

Yahoo! the other day emailed me a note stating that my credit card listed with you had expired. And that my annual renewal was due. So I updated my credit card but heard nothing back from you. So what's up?

Why can't you send me a bill just like other companies do? Why is it so difficult? I updated my credit card information and sent it to you but never heard back. How come?

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Craig Pekarek

Sep 17, 2015
0

Advertisements at the top of the page need to be changed. When I go to the top of the ad to close it, it toggles to view the ad to make it pop up. I had no desire to look at the ad, but it pops up as a result of trying to close it.

There needs to be a separate tab to open it if one desires. I will discontinue to use yahoo's sit and the email service if this problem continues.

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Brenda Alexander

Sep 14, 2015
0

I have sent in multiple complaints and received no support from yahoo. Tonight, me and another guy were physically threatened with stoning or crucifixion by another commenter. Do I need to go to the authorities or are you going to handle it.

If you need the link, then email me or check your complaint for harassment records. If you fail to do anything to stop this, I am going to drop Yahoo completely, buy my website from another source and will make spread it to everybody how you allow physical threats to occur on your forums.

At this point, unless I receive help from you, I will never use your services nor will any of my many family or friends. They are in full support of me. I expect to hear from you immediately.

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John Probst

Sep 13, 2015
0

After being on my mail page, for about 3-5 transactions, I have to go back and put in my e mail address and code. Why? And can you fix it so I have more time on my email page without having to return to put in my address and code.

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Jack Frey

Sep 13, 2015
0

Why do you keep putting the same commercials on even after I've opted out? I detest your constantly putting up all these inane stupid commercials,I don't think you people really care what your customers think or want.

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Beveley-Ann Marro

Sep 3, 2015
0

I have now been remarried for 3 years after being alone for 30 years and have been trying to change my personal account information and profile picture on yahoo for more than 2 and a half years with much luck at all. I have followed all instructions and saved all information as instructed by your "help" department.

What is the problem here and how can it be rectified. Please would you be so kind and help me sort this out once and for all. Can a person go back to the older yahoo and do it that way perhaps? Please let me know.

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Alan Adams

Aug 18, 2015
0

For about the past 3 weeks when I open an email using my iPad and then try to clink on a link in that email, more times than not the mail app shuts down completely taking me back to my desk top. So I have to re-open the mail app, click on the email to open it, click on the link and it just shuts down again.

Sometimes it works, but most of the time I get shut out. This has become aggravating to the point that I'm seriously contemplating the hassle of changing email providers. If this doesn't get fixed VERY soon Yahoo will be loosing a long time user.

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Marilyn Kordik

Jul 1, 2015
0

I have only 10 gigs a month from my internet server. That is all I can afford. I am so frustrated by the automatic video presentations that appear when I look at the news or other yahoo apps. I am not allowed to stop them.

They keep running using up my precious monthly allotment. How do I stop this? I have attempted to stop as much of the advertising as possible but these videos are a real problem for me. Thank you in advance for any assistance you might give me.

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Sandra Reilly

May 19, 2015
0

My E-Mail has been invaded by hundreds of messages from Local Flavor.com. I don't know how they got my e-mail address. I tried calling them, they answer the phone, and then leave you waiting on the line, its so like a ploy.

I feel helpless about the situation. I also wish you would make it easier to complain about something, Like a icon that says complaint department. I do get many messages out of know-where, but none are so intrusive. I really feel this is an invasion to my privacy.

I hope you can help me. I may have to change my e-mail address, Please E-Mail me about what you can do.

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Craig Meister

May 19, 2015
0

I am very frustrated with the advertisement every time I go to my home page. If I want an Apple watch I will look into it, but I don't really want it. I use your web page for the reasons I like: going to get news, mail and things I am interested in, not for someone or some company that wants to sell me. Have a separate page for your advertising instead of taking up my home page, Google is taking over incase you have not notice.

Just so you know if this is your way to the future, I will be changing my home page e-mail address and anything to stop the BS I don't care about. I do know Apple is paying you for that top slot, but I have used this as my home page for years. All things change and maybe its time for me to move on. Also, I really don't expect a reply, you are to busy for the little…

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Michael Wade

May 14, 2015
0

You get minus 10 damn stars. I have had enough of your annoying, offensive, popup advertisements. One of which I am now looking at to my right all about Resting In Peace. Several years ago, I was on AOL, but the combination of them and their Hughes Net idiots made me fire them and switch over to you. Now, your popups are everywhere and I have to wait forever for anything to load and no matter what comments I place in the X you continue to bombard me with your stupid popup advertisements. This is an invasion of my privacy and most likely, illegal. This is something I will be investigating and reporting to the proper Federal Agencies.

Not sure if you keep up with current events, but Verizon just bought AOL and there is this other carrier called G-Mail. Whatever do I need to do to stop this…

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Michael Ivy

May 8, 2015
0

I have made several request of Yahoo regarding my account. All have gone unattended. I want to know why you keep changing the YAHOO site. I asked my site remain as it was, since I have to pay for it; I'd like to keep it the way I can best use and understand it.

You refused to respond to request, and have refused to address my complaint. Now, you have recently changed the site/mail, again! And you have made it even more difficult to find past and present e-mails. Why do you keep changing the mailing and sending and receiving part of YAHOO?

And it takes forever to access old e-mails. Annoying!

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Robert Ragusa

May 7, 2015
0

I have not been able to get to my My Yahoo custom page for three days now. I keep getting the following banner on the top of the screen. "We're sorry! Your customized page is temporarily unavailable. Please refresh or try again later." I am able to get into my Yahoo account with my password but unable to get to my customized page.

This apparently is a systemic issue with Yahoo customers. So far, I have not been able to reach a live person at Yahoo to complain about this. Yahoo customers are to say the least very angry and upset over such poor support from Yahoo! What gives?

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theunis

May 7, 2015
0

My email has been hacked and need it sorted. People phoning me to ask if I'm ok and why am I in the Philippines and do I need financial help.

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inlas

May 7, 2015
0

I do not want when I am typing the mail address of the person I want to send a mail that other mail addresses do appear. This is not convenient at all and I am losing time to try to escape the pop up that is coming.

I want that you remove such pop up that I have never asked for. In case you do not do it, I will take an account on another competitor of Yahoo.

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Ron Larkin

May 6, 2015
0

I have been locked out of my email account. I called a number and it was from India, and a very rude person ask if he could take control of my computer and that will never happen.

Also any time I get locked out of my email account or if it has been a week since I logged in I have to get a text message and if you mess up on that it will lock you out. I feel like that Yahoo doesn't care about people and are loosing their credibility.

I wish that there was a real American that I could talk to and just real disappointed in Yahoo since they went to the new email system.

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Ogbonna Victor. Chidi

May 4, 2015
0

My email was hacked for the past days and it has not being easy with my office work as all my official email are being tampered and wrongly used. I have being receiving complaints from our partners and friends of attempt to defraud them using my name.

Am scheduled to attend a United Nations summit this month in New York and other events in Europe as part of our CLIMATE CHANGE PROJECT as part of the work we do but unfortunately everything remains on hold as we are facing embarrassing situation right away. My invitations and other sensitive documents are all warehoused in the email.

kindly help me to block the email and possibly send a retrieve information to my gmail address.

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Donald jones

May 3, 2015
0

I called Yahoo tech-support and the way I was treated there I was not very happy with it and I got hung up on by him I was trying to explain my problem I was having. When I called back they would not pick up the phone, they would not try and help me.

I'm not very happy with the way I was treated by your tech-support. They may not have anything to do with you, but it was very ignorant the way they acted

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Judy Harper

May 2, 2015
0

com on 4/17/2015. 98. I have not received either dvds. I have emailed the company 3 times with no response. Either I get my money back or they send the dvds asap.

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Evelyn McQuillan

May 1, 2015
0

I can not access my email. I can get to the page where it exist but refuses to allow me to see any of it. I am a US Citizen living in Australia, and trying to set things up back in the States my banks all are aware I am here and doing business back in the States.

SO DONT seize my emails. If I have to will report to the attorney generals office. This is a violation of my rights. Thank you and see what you can do to fix the problem.

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Sussex Writer

Apr 30, 2015
0

I am currently with BT Internet. Yahoo runs the mail section and has recently introduced an 'improved' system which is a complete shambles. Access to any given email is twice as difficult and takes twice as long. Emails in a 'conversation' are lumped together so that finding them is a time consuming and irritating process..

Even something as simple as editing an email that I am writing now requires at least two attempts as every time I try to insert my cursor the email shoots off the page. I will be switching to another internet service provider very shortly.

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Paul Zimmerman

Apr 29, 2015
0

I'm very upset with Yahoo sports. It's a voice add on every call-up I go to view. All I want is the scores on MLB but there is a advertisement just to see the scores of games. It's overbearing and I'm sick of all the adds.

Guess it's time to change to ESPN Sports and just stop using Yahoo. sports.

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Elvera Knutson

Apr 28, 2015
0

How come lately it asks me to sign in every time I want to read my mail? Then when I start to read my mail, it says my time is up and to reenter my password and username. I have been a yahoo member for years and even when I check the 'Keep me checked in" it still asks me to sign in. This gets me mad.

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Richard Sutter

Apr 25, 2015
0

I note that you have apparently dropped the little markers on sites that discriminate between actual news stories and sponsored items. I object to this decision which further blurs the difference between truth and fiction. It appears that Yahoo is moving further into the land of advertizing fantasy.

One specific example are the current "news" stories predicting a calamitous collapse of the US economy which are really designed to panic small investors into switching their investments to those being promoted by the sponsors of these stories. For shame! Money isn't everything.

Your integrity as a news reporting organization should be of some value to you.

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Dha Unicor

Apr 23, 2015
0

Cannot login into Flickr. Keep going round in circles, this has been going on for months since they removed their 'sign in with Facebook' feature. I keep getting a notification saying I need to remove a certain Email address before signing in but do not know how to.

I cannot find any where I can send then an Email for help. I have also cancelled my Flickr membership and will never sign up to anything related to Yahoo again. I am not the only one with this issue and am yet to find anywhere with such a complicated login process!

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Dave Porter

Apr 22, 2015
0

Every time i tried to log on to my yahoo messenger is saying it be locked and i need it to be able to chat to my yahoo messenger friends as i tried so many times now to get my yahoo messenger back with know luck at all and i don't like to complain but i had it with yahoo and i see again the change my yahoo mail again with out saying any thing and

again it said i had 11 mail messages but when i go to may mail box it empty ever time so it about time yahoo sorted out these problems i am having every single day now.

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Carol Pierre

Apr 20, 2015
0

Yahoo! mail does not open until after many attempts. Service is very slow. Filter on spam does not seem to work at all, since I receive the same spam mail many times.

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Stan Riedel

Apr 20, 2015
0

Once again your security question is different then any answer I have listed. It happens all the time over the years. It is getting to hard to use Yahoo.

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Moreah Sandwell

Apr 19, 2015
0

g. rugby I get all news from Australia. I'm not interested in a lot of news about Australian rugby and nothing so far about NZ rugby. If I am pressing Yahoo NZ why do I get Australian feeds?

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Elvera Knutson 842 105th Lane Coon Rapids,Mn 55433

Apr 19, 2015
0

I have been a Yahoo customer for years and now it asks for my user name and password every time I log in and then I am in the middle of reading my e-mails and it says my time is up and I am supposed to give my e-mail address again . It is driving me nuts.

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luke maxwell

Apr 17, 2015
0

There is a Apple advertisement on my Yahoo main page that I cannot clear (there are no "X" icon on the page), I'd like to clean this off of my main page.

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Thel

Apr 16, 2015
0

Wow the most terrible thing is Yahoo! customer service, I am really annoyed, I cannot get into my e mail, the sign won t let me put in my full yahoo address. It says then I have a bad password, but it won t let me write my full yahoo address so it won t let me in.

When i write my password it says i must sign my whole yahoo address , and the darn thing won t let me. Whats up with that, I am super frustrated so please help. I guess you will have to send instruction to my Hotmail address, since i can't get into Yahoo!

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Maxine Troxell

Apr 13, 2015
0

I am a web developer trying to get a domain transfer number to transfer. The website registrar is Melbourneit which I understand is an associate with Yahoo. The website uses Yahoo's nameservers. I am getting the run around. Need to know how to get the domain transfer number.

The Yahoo user id which is what my client has. When I talk to Customer Support, they can't seem to bring up the account. This needs to be resolved ASAP!!!

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Donald Richards

Apr 12, 2015
0

I have been trying for two days to sign in to my Yahoo 'group' account and using every ID I have ever used with Yahoo over the years. I want to speak to a person who can resolve my problem and let me enter the 'groups' that I want to review.

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