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Yahoo

2.0
341 complaints

Address

701 First Avenue, Sunnyvale, CA, 94089

Yahoo users are predominantly frustrated with account access issues, especially password recovery complicated by outdated phone numbers and verification requirements. Customer support is widely criticized for being unhelpful, requiring payment for basic assistance, and having poorly trained representatives. Many users report being locked out of accounts containing critical information with no viable recovery options.

Common Issues

45% (152)
passwordlocked outcan't sign in
30% (101)
customer servicesupportno help
15% (51)
can't accessemails deletedkicked out
10% (34)
censorshipcomments blockedliberal

Complaints

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Devinder Kumar Kaushik

Apr 12, 2015
0

I am unable to send any message or mail to anybody as I get the feedback that same has been blocked. Though, I receive the mail from outsiders. Please help me so that I can send my mails also.

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James O. Trychon

Apr 11, 2015
0

I want to read my mail. I read it every day. The notice said my account has been inactive too long. I put in my Yahoo name or whatever -- and didn't help . I don't give a fly'in @##@@ about computers.

Your messing with my life. Please straiten your stuff out. Thank You!

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Norma Bokaie

Apr 11, 2015
0

I'm desperately trying to sign into my account, but every time I do so the same question pops up which is: WHAT WAS YOUR CHILD'S NICKNAME?

First of all, when I decided the Security Questions I just picked a random name, it wasn't the real nickname of my child as I didn't want anyone to know the real nickname. So what happened is that I simply forgotten the name I gave as the answer to the Security Question!

And because I have forgotten that I am not able to sign in, even though I know my correct password. I feel completely helpless, as I seem to be talking to MACHINES and not humans, and the bloody machines ask me the same question whenever I'm trying to sign in!

And to make matters worse I have also forgotten the password to sign into my Facebook, but without my yahoo account I can't…

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Helen Westover

Apr 11, 2015
0

You changed the email format. It sucks. Fix it! I will NOT use Yahoo mail until you respond to my complaint. I am a long time Yahoo customer and have been using their email for many years now. If they lose people like me than they might have nothing left.

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Helen Westover

Apr 11, 2015
0

I woke up this morning, and my email function was crazy! What makes you think that this change was an "improvement"? I can't read the subjects of my email - and i have less access to it. Change it back, or I'll go to another server!

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Laurence Mann

Apr 9, 2015
0

I phoned Yahoo help line today and I was chatting with a man called, 'Jerry'. com. He ran a diagnostic test and confirmed that my laptop was in breach of security. 99. As you can appreciate this information can't be legal and I intend to hand this matter over to my solicitor.

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Mike Lewis

Apr 8, 2015
0

I tried to sign in to my account but I forgot my password. You asked me for my text number for verification purposes and sent me my partial phone number and asked me to fill in the missing numbers. However, you would not let me type in the numbers.

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Phil Conners

Apr 7, 2015
0

My email from Yahoo! is not working since last 2 hours and showing error f4004. What happened this is horrible and I cannot access any mail which is critical. Please fix it as it is causing lot of trouble for me.

I have tried to contact Yahoo! complaints and customer service with no success. The phone number places me on hold.

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Sue Warneke

Apr 6, 2015
0

In one year yahoo managed to screw up their email by hooking all the emails back forth and not having pages. The emails are all hooked together crap crap! Try finding a old email good luck...

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amanda dragland

Apr 6, 2015
0

Every time I try to access my account I cannot. After trying to find out what my pw is, it sends me a code on my cell phone and tells me to change my password, after doing so it still will not let me into my account.

The email account they have on file is one I closed several years ago so I cannot receive any pw help there. Then it will ask me WHAT IS THE FIRST NAME OF YOUR FAVORITE UNCLE which is easy because I only have one uncle.

It will not accept my answer. I have had this yahoo account for 15 + years and do not want to have to change and loose all my contacts info, the 87 + emails its telling me I have, and all the emails I have saved in my files.

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Kathy Geronzin

Apr 6, 2015
0

My email account is getting an ever increasing number of spam email message from prostitutes and male enhancement drugs. Can you filter some of this out on your end? The number of these email messages coming through has ballooned in the last two weeks.

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Todd Keeler

Apr 6, 2015
0

Pisses me off when I cant close banner ad at top of home page. When I cannot close them I know you don't check them. That's my problem with websites like Yahoo!

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D Brothersen

Apr 3, 2015
0

I don't mind some Yahoo advertising pop-ups but I'm constantly getting them one after another. Freezing my screen that I have too wait constantly to forward a emails. My friends don't have this problem. Sometimes I log out because it's so bad.

What's going on at Yahoo?

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dennis overhiser

Apr 2, 2015
0

Please fix your extended weather forecasts

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Randy

Apr 1, 2015
0

Comments written about articles on Yahoo news feeds are deleted by Yahoo because political bias that has nothing to do with bad language, name calling or any sort of "rude" behavior. I spend $177 a month on ATT telephone and internet services, not including my ATT cell.

The internet speed is terrible and the censorship is a deal breaker. I plan to try giving my $177 a month to a faster less ideological company than ATT!

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Amanda Person

Mar 26, 2015
0

When are you going to actually boot these racists off! Today's example is from a post made by Bob on the article "video shows motorist pulled from car, beaten by officers" and he is not even censored for saying nigger!!!!!!

here is is post "All you have to do is listen and you can go on your way. But for some reason niggers won't listen and do as their told, and things like this happens. " NOW ACTUALLY DO SOMETHING!!!

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Bruce S

Mar 26, 2015
0

Your ads are extremely intrusive immediately take up most of my screen. Very annoying and intrusive. If not changed, I can always use another browser. Yahoo is not without competiion. I have left feedback in the past and apparently, this does not concern Yahoo.

Please make your ads less intrusive and annoying when we logon to your site. I have always liked Yahoo as my home page, but I can make other arragements, if necessary. Thank you, if this ever gets read and acted upon.

Maybe Yahoo is like other copoprate america businesses and just doesn't care. Really?? Without us, you wouldn't have an audiennce.

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Monica

Mar 22, 2015
0

I cannot get rid of the Fabletics ad that is in the articles. I hate that ad, yet I receive it constantly. It is an ad that usually focuses on a woman's butt in Fabletic spandex. I am aware that i am a woman.

Why Yahoo thinks I want to see the image of a woman's spandex butt is beyond me. Plus, it's embedded in most articles. It doesn't matter what the article is about. A new candidate for President? A picture of a woman's butt in spandex is embedded in the story. Train collision? Spandex butt. Some one shot dead? Spandex butt. Cat rescued? Spandex butt. New drug trial? Spandex butt. Weather report? Spandex butt.

I want to stay with Yahoo, but I can't. There used to be a way to provide feedback directly to Yahoo about posted content by going to the bottom of the page, but that isn't…

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Victoria

Mar 22, 2015
0

I’m really frustrated with the new yahoo email site. It used to work really well, and fast, but I don’t know if you’ve recently created a new update for it or something but the display was all changed (which isn’t what bothered me) and the site itself was five times slower than before.

It takes me forever to log on to my email and then even more time for the site to load. Scrolling down to look in my inbox takes forever, it’s constantly freezing then it tells me yahoo page is not working and I have to exit out and bring it up all over again.

On top of that- I can’t even open it on a mobile device because it just freezes before I do anything. It does that on my computer too though whenever I go to open it- so all in all the new yahoo email site is really, really horrible and really…

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Laurie Meyers

Mar 18, 2015
0

Anytime there is a problem with your account there is no way of contacting anyone personally besides their stupid email and the problem never gets resolved. Poor business from Yahoo!

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Thomas Roberts

Mar 17, 2015
0

I need someone to explain why I had a working email account yesterday and today cant use it wont let me reset password had to set up new account I have emails in that account that are important that I saved but cannot now access them. Called your tech support no help at all.

One of them even wanted to charge me a fee to fix it I want to reset the password on the address above. com Please work on to customer service People want to talk to someone, and when they finally get to talk to them, they would like to be able to understand them

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Jim culp

Mar 10, 2015
0

My account was locked and all my updata info was changed back so I can't access my account. I have tried using Yahoo's crap support a nd still nothing. com still same no help. If yahoo wonders why they are 2nd rate this is why no service.

I will be going to bing or google so I can get help when needed. I have had this account since 1994 and it has all my contacts that I will loose due to incomptanance on Yahoo's part. I would suggest to everyone that they drop yahoo and let it die off.

Good riddance of bad customer service.

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Shelia Lewis

Mar 9, 2015
0

Yahoo deactivated my account and I am not able to get access to my emails and all of my personal. business, medical, e-books, pictures and etc. I have over ten (10) years of important documents and business resumes. I tried to contacted yahoo by phone and got a voice message that says they do not take phone calls any longer and you will have to get help online.

I also tried there online process and they have been giving me the run around, not responding to my request, closing my request and saying that it has been resolved but I still do not have my account re-instated. has been going on for over two weeks now and I have not been able to get in contact with anyone at yahoo.

I do know where else to go. I must get my account I need my personal information.

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dorothy

Feb 23, 2015
0

i changed my password because that masage requesting me to change my password kept popping.and i jus changed my pssword because i was tired of that pop up text.the problem is i have forgotten my passwoerd and cannot remember the password of my alternative email.now how will i ever access my emails because if it wasnt for that pop up masage i would hve never changed my password.

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HERMAN WILLIAMS

Feb 19, 2015
0

Why can't you guys leave something alone that works. The greatest thing I enjoyed was having a Categories for emails. Now, there isn't anything that I can categorize my emails. You guys wasted a lot of money. I am considering using a different provider.

Fire the guy who allowed this to happen. The Yahoo Mail classic was great.

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Carol Kaniowski

Feb 16, 2015
0

The amount of spam I get is unreal on my Yahoo email account. On some days it can be over 100 entries. I try to stay ahead of all the garbage but it's impossible. I can delete 20 or so and before I go back to incoming mail there will be 6 or 7 more spams.

Can anything be done to stop all this? Thank you for your time and anything you can do. I have tried removing my email from several lists but in the end the spam junk filters need to be much better.

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Anonymous

Feb 16, 2015
0

For the last one month I have been facing problems with Yahoo Mail. Repeat only with yahoomail. I keep getting inturrupted with all kinds of messages like"unable to load the page requested", "web page not available", red screen talking about some certificate"

I have lodged my complaint on yahoo "contact us" but I have neither recevied any communication nor tha service has improved. I am able to view the messages after 10 attempts. I do not know what to do and am considering shifting to gmail.

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Anonymous

Feb 16, 2015
0

Someone sent me a news article regarding Muslims beheading Christians. I replied to it, but you will not allow it to be sent. It sends just fine from other email addresses I have on other email clients. by Yahoo, no doubt. Imagine that.

Who are you people and why would you be protecting the Muslims? You stay out of my email and do not censor anything that I choose to send or reply to! I want a specific reply back from you ASAP. Thank you!

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Anonymous

Feb 16, 2015
0

I have been a faithful supporter of Yahoo for many years - lately these half nude ads they put on all the pages about weight loss or testosterone are very offensive to a Christian pastor like me. I will be forced to close out my account and turn against yahoo if they will not help me get rid of these ads.

I have already opted out of everything that I can and they still appear on all pages. What is your problem? Do you not have any common concern for anybody else - especially children? Please get a hold oyour ad campaign or you will lose more people like me. Thanks for listening. Rev. Dr. Michael Beale

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Anonymous

Feb 16, 2015
0

Angie Martz is using my sons facebook account, there have been several reports about this issue, now she is posting song lyrics about gravediggers and she already is a suspect in the death of an ex-boyfriend and I am tired of her starting stuff on facebook and her using my family photos, So please remove this account from facebook, you can tell which Brian Eblin accounts that needs to be deleted by the pictures of little girls and a baby.

Thank you for removing this account.

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Anonymous

Feb 16, 2015
0

It is bad enough that Yahoo decides to change the email format and there is no choice of the customer. These changes are not welcome and I want the old Yahoo back. I'm having difficulty keeping up with all these glorious changes and I wonder about older subscribers who cannot function on email due to these changes.

Now I have a new email proudly telling me that Yahoo had deleted e-mail addresses "FOR MY BENEFIT". Leave my files alone - if I want them deleted, I will do it. This is just so much BS and insulting to boot.

You should not be going through my email addresses and making decisions for me. At the very least, Yahoo should have ASKED and allowed an opt in/opt out. Nevermind - I'll just dump Yahoo and continue with GMail!

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Anonymous

Feb 16, 2015
0

Yahoo I have sent several emails and have spoken to people at Yahoo but they were not helpful. Since I return to this countryI cannot access my Yahoo account. The email is opening in the USA but not here in Trinidad. I have asksed on several occasions to have your technicians fix the problem to no avail.

This will allow customers of yahoo to switch to other users. Customers have stated that they dont have this problem with hotmail, gmail. I myself have a gmail account and at one time I had forgotten my password and you know what they did they sent a verification code to my cell numbr and i was able to send it back to them and I was able to get into my email.

However, yahoo has sent several verification codes to me. Having received the codes I decided to send it back to yahoo mail when…

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Anonymous

Feb 16, 2015
0

Yahoo- I want you to fix the probelm but I did not asked that my complaint be advertised and my cell no which you have printed as I do everyone to be calling my number. The reason why I gave you my cell number which I aslo gave Google mail as they sent a code on my cell phone so hence the reason for giving you the cell no so that the problem could be solved.

So far nothing has been done as yahoo has not recognized the problem. I have asked someone from the USA to opoen my account so I could figure out the problem.

Would you believe the account has been opened in the USA. I need to get back my contacts to change my password. Also I asked the person to update my records and they had bypassed, the question: what is your oldest cousin name to what is your aunt's name, also favorite dog, so…

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Anonymous

Feb 16, 2015
0

An article from today said the following "Palestinian attackers wound Israeli in West Bank...Spokesman Micky Rosenfeld says the Israeli, who is in his 60s, was shot in the leg"

I am sorry but referring to someone as "the Israeli" and not referring to him as "an Israeli man" shows how biased the reporter is. The man that was injured was "an Israeli man" and should not just be referred to as "the Israeli". Reporting like this is unacceptable and makes it seem as it is no big deal that "the Israeli" got injured, whereas if you refer to someone as "an Israeli man", this humanizes the situation.

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Anonymous

Feb 16, 2015
0

I need for you to send a code to my phone so that I could open my email. Please note that I have been using this computer for the past 3 years and never had this type of problem. I travelled to the USA in 2009, 2010, 2011 and 2012. So I have been using a computer abroad.

Now that I have returned in December this yahoo is telling me that they do not recognize the equipment. They are asking me my cousin's name and then telling me it is not correct and yahoo has been locking me out of the sytem since december.

To prove that yahoo does not recognize the machine I am now using I asked my friend in USA to see whether she could open the email. I gave her my password. I told her to go in and change the profile to read: aunt: mary and dog: jumbo. These changes were made about 2 weeks ago.

So…

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Anonymous

Feb 16, 2015
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For quite a few months, once Yahoo is connected, I then cannot open a link. I would get that darned old window that said "This page can't be displayed." Until recently only Mail would open; even then my login info was never saved and I had to key it in every time. Now, this past week, I cannot directly open Yahoo at all. I get that same "This page can't be displayed" every time I try to get Yahoo. I have to go to Google and do a Google Search for Yahoo mail. What is wrong with Yahoo? Please go back to your old format. I am not the only one experiencing this, but I am one who is about to turn to another default browser.

I don't like having to sign in every time I finally get Yahoo nor do I then want to sign in to Yahoo Mail or Facebook when I do finally get to the connected Yahoo page.

My…

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Anonymous

Feb 16, 2015
0

For the last couple of weeks now there have been major issues with not being able to get into Yahoo Pool rooms. All you get is a loading blue Java symbols for hours on end. It seems that you can finally get into pool rooms later and later in the day then all the pools rooms shut down earlier and earlier in the evening.

You need to fix your servers and this issues. For being a big company like you are there is no need for this to be an on going issue for weeks. A lot of people are pissed off because of this problem.

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Anonymous

Feb 16, 2015
0

When my 10 yr old son was asking the question on your site "if fire requires oxygen then what does the sun burn in space".The answer from yourselves was "are you trolling me or just stupid ".......is this standard practice of this site to abuse customers ?

Maybe you would like to say that to my face and see who,s smiling then,i dont wish for the standard crap appology sent out at the touch of a button,but for this person to be found.You also offer very good online solicitors pages,maybe they would be more interested in the replies recieved by customers.

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David Fischer

Feb 13, 2015
0

Dear Fox News Advertiser: I am a loyal and patriotic American and, as such, I am making the informed decision not to support companies that advertise on Fox News and/or its individual programming. I feel that you have the right to know why you may be losing my business. The programming on Fox News is notoriously partisan and biased. At times, it can even be considered offensive and prejudicial. While the Fox News slogan may be “fair and balanced,” their reporting is anything but. Fox News is helping to further the political and economical divide amongst the citizens of the United States.

Until these issues are addressed and remedied, I will not watch Fox News. Furthermore, until your company discontinues your relationship with Fox News, I will not purchase your products or services.…

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Alex Zafer

Feb 11, 2015
0

I use yahoo to apply for jobs, and instead of me pulling my hair filling work applications, I pull my hair by resending each mail 4 times, more than 15 emails comes back other than the account freeze while im in middle of contacts with the clients who wants me to reply for them. I have been waiting for this problem to be resolved by it self but its not

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Marty Renert

Jan 22, 2015
0

This ad is for "blackline elite" and "Refuel extreme" or "metaboost" or "No2 blast" or any number of other bogus products that this sponsor has advertised as news? The products boldly advertises free trials. If you read the fine print (you have to read the terms and conditions on another page) you start automatically getting charged more than $199 unless you jump through hoops to cancel and return the product in 14 days.

In addition I am sure the endorsements are bogus as they change as they change the product name.

Also there is always an ESPN "test" associated with the products which get renamed frequently. You need to check with ESPN and the other endorsers and to verify the veracity of these ads as they are obviously false and are designed to fool your (YAHOO) subscribers into…

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don cawthon

Jan 21, 2015
0

I want the large obtrusive I-Pad ad removed from my Yahoo Homepage. We've gone through this before. Get rid of it. Or require that all of these large ads have an "x" inserted in the ad so the user can click on it and delete the ad.

If you continue with these ads, I will drop Yahoo as my homepage.

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