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YouTube

2.0
256 complaints

Address

901 Cherry Avenue, San Bruno, CA, 94066

Users express frustration with YouTube's content moderation policies (perceived as biased/unfair), demonetization without explanation, and poor customer support accessibility. Technical issues and intrusive advertisements are also major pain points. Many complaints involve difficulty reaching human support and lack of appeals processes.

Common Issues

30% (39)
demonetizationchannel terminatedbanned
25% (33)
not workingfreezinglogin issues
20% (26)
no responsecan't reachno human
15% (20)
intrusive adsloud adsstill get ads
10% (13)
offensive contentinappropriateanimal abuse

Complaints

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Bean

Sep 13, 2021
0

One channel promotes hate and vulgarity and makes fun of disabilities drug use . Foodie beauty shame on YouTube to pay someone to upload this content !

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Rashad Derico

Aug 30, 2021
0

com help center suggested. com, this video is in direct violation. I receive what appears to be a couple automated messages timed down to the minute, and I don't feel a person is actually reviewing my case as they claim.

The automated messages seem to just go through the motions so that it appears YouTube is looking into the matter, and after a few days a final automated message will claim the video does not violate any rules. So basically any person can post a video of anyone else without consent and get away with it according to YouTube's actions.

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Abdullah Javeed

Aug 30, 2021
0

Hi, I have not monetized my channel and not enabled ads for my videos, but in the recent past ads are played on my videos, request you to kindly stop the same with immediate effect, and keep me updated on the same. Thanks, And Regards, Abdullah Javeed.

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Rudie Rousseau

Aug 24, 2021
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I want to know how is it possible for ''Vaandel Publishers'' to publish videos under mine name? To such an extend that I have now got to a stage where I have ask my attornet to instetude legal action against this group.

How can Youtube allow this ? How did VAANDEL UITGEWERS got access to put it under my name. Kind regards Rudie Rousseau 0825361917 South - Africa

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Stephen Cohn

Aug 24, 2021
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Are you aware that the adds you place by interrupting a video often are 20 or more decibels louder than the video? This causes people to jump up to turn the volume down to avoid speaker and/or ear damage? Is that what you want? It's annoying enough to have the material interrupted but to have so loud is either extremely insensitive or intentionally obnoxious... or both. I am a music producer so I am not exaggerating here. I am talking within my area of expertise.

I would appreciate and explanation as to how this is okay with you or how you have overlooked it. Do you have any quality control? Yours truly, Stephen

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Pat Goray

Aug 22, 2021
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I’m a migrant from Ecuador living in the Bayarea. I read daily content about Ecuador in YouTube. I’m thankful for that free service however, I notice that many channels are censured in YouTube if the content is truthful and valuable but is somewhat critical of the current regime.

Just today another channel is denied to publish because it doesn’t follow the current political party line. That channel is “Enigma Político” Please stop supporting corrupt governments. Allow us migrants to learn all sides. This is a violation of what I have come to expect from your company.

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David

Aug 19, 2021
0

YouTube is engaging in intersectional and racist advertising and promotion by excluding other races. Making some more paramount than other. This is unequal treatment wrought with biases. Instead of helping it has only exacerbated racial tension. YouTube has also censored free speech in an authoritarian manner. It is appalling.

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sandra

Aug 19, 2021
0

QUIT PUSHING BLACK CRAP ON MY VIDEO FEED AS YOUR "SPECIAL AM I INTERESTED IN THIS SHIT"!!!

I AM NOT INTERESTED AND YOUR ALGORYITHM CRAP IS SHOWING YOU THAT SHIT!!!

I DON'T APPRECIATE OR WANT YOUR SOCIAL MINDBENDING SHIT!!!

FUCKING QUIT THAT SHIT!!!

I AM NOT INTERESTED IN YOUR SHIT THAT YOU ARE PUSHING!!!

Y'ALL ARE FUCKING INSANE AND I DON'T NEED YOUR STUPID SHIT INTRUDING IN MY LIFE!!!

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Matthew Elliott

Aug 18, 2021
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Age verification. I was asked to provide a photo ID to prove I'm over 18 (despite my youtube channel being active for over 12 years). I sent a photo of my passport with the date of birth visible but passport number crossed out and this was not deemed sufficient.

It seems obvious to me that these requests for ID's and/or credit card info is a poor attempt at data mining and I do not trust Youtube or Google with my private information.

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Gilbert

Aug 13, 2021
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Some body used our house photo to defame us through their song on YouTube

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Betty Birdsall

Aug 9, 2021
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You tube used to be great with information, news, entertainment, animal stories and music. We thoroughly enjoyed it daily and looked forward to watching new items all the time. Best of all it was free so tried not to mind the ads too much.

Lately it has gone totally downhill with constant updates and extremely offensive ads with each update taking options away from viewers. Now update is mandatory shortly after my last update with more restrictions and you want to be paid for it all the while being less customer friendly.

Obviously not a concern of yours and while You Tube is missed no way are we paying to get less for more as it stands now. Hopefully you will reconsider and go back to the way it was to again have satisfied customers.

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Virginia m Bell

Aug 8, 2021
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There is alot of stuff on here about democrats being put to death and Trump still president and Biden an actor well my partner has been listening to this for a year and a half 247 and he is going nuts half the stuff isn't real and I think it should be stopped.

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Larry W Davis

Jul 29, 2021
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Ya pp l. you need to get a real job for once

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John Whiteman

Jul 26, 2021
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I have been a subscriber to Bruce sees all and my likes have been taken down and when commenting on the subject we have seen it has no views when we know this is wrong as we do talk. It's a family feeling.

He has been hacked but you don't do nothing about it. No one has the right to take our likes or stop our comments being disrupted in any way. This is a breach of our rights. Can you please do something about this as I don't want anyone to dictate what i say and do on any site.

I am not the only person who this is happening to.

Also the program gets taken down and then put back up. Can you please solve this issue. Thaks.

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Kafisho comedy

Jul 24, 2021
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I have lost my subscribers from 147 to 133 and I don't know how

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Joe

Jul 18, 2021
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Worse app ever to many commercials

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Moshe

Jul 11, 2021
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Shiba inu Do a lot of lying false information They say one think and when you lesson it’s a bunch off not true reports lies

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Alex

Jul 3, 2021
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Can ypu please examine to me why my child is asking me what a "man meat" is? This is one of your advertisements that you have on your website and it is extremely inappropriate to have this on your website when children are on the website everyday. I have all child security things setup and and this advertisement is STILL being played for my children and it's discusting

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Jenny Barbuzi

Jun 24, 2021
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I will no longer be a subscriber of YouTube if I am forced to watch 4 minute commercials with no way to Skip ahead. This tactic is going to cause loss of business. I understand why so many people are moving over to Patreon.

Videos such as meditations should not be interrupted by commercials as well.

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Nicole Ricciardi

Jun 16, 2021
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I get so annoyed that I pay premium for no commercials, but now the creators are forced financially to put them in their videos and spend half the time advertizing than content.

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Sylvia Casterton

Apr 28, 2021
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Recently you have blocked all videos from the Dove TV which is a Christian organization who deals very well with the hard topics in the truth about situations according to the word of God. Patrick Doyle is one of the best and most truthful people on the airwaves today.

I am incensed by this Behavior by YouTube whom I thought was going to be neutral as everyone else went down the toilet! This is a wholesome program and it seems anything wholesome is now being construed as just the opposite.

Do you realize this program deals with trafficking, abuse, speaking clearly whose responsibility abuse. Is. It deals with Breaking Free of any bandages set hold people back from finding freedom in Christ. It is one of the few broadcast that speaks the blunt truth to every situation whether we want to…

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Chand lal verma

Apr 24, 2021
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Sir kisi ladki ne mujy glt video call ke or ab wo mujy black mail kr rahi ke me aapki video you tube pr viral kr dugi aaj subh mujy Kisi Ka phon Aaya ke mere account me 3500 rs Dal do me ye video you tube se delet kr duga nahi to aapky upr case hoga

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Mary Ann Mustake

Apr 22, 2021
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Your lack of a phone number for tech help generates scam people to post online that they are legit YouTube tv support techsI called a number that was on the internet stating they were working for YouTube tv As a result of this callI was scammed Internet was told by the scam guy that my tv was locked out of YouTube,and he could unlock it for 1 dollar. He charged my visa for $400. I read there is a lawsuit against YouTube regarding you policies of not having proper help for customers

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David Gulliford

Apr 16, 2021
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When I go on you tube and look at difference sites, as soon as I have spent several minutes on Republican news and talking sites my site freezes for at least a day and sometimes two days. No other streaming services is affected. So I believe your site is screening and trying to control my viewing preferences

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Jhada Martin

Apr 10, 2021
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My account was suspended for absolutely no reason. I don't upload videos, nor have I done anything to breach the guidelines or TOS, I've maybe commented 15 times during my entire time on the platform. I didn't even get an email saying my account was suspended, I just woke up, tried to log on and it wouldn't let me.

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Bob Albano

Apr 3, 2021
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Hello! I have started a YouTube channel that specializes in old American movies that are in the public domain. On many of my videos a company called Beta Film GmbH is claiming that it holds the copyright on the films. Beta Film GmbH is a distributor of TV license rights with its headquarters in Munich, Germany. It does hold TV distribution and licensing rights in several countries in Europe. But it does not hold any rights in North America. And it certainly does not hold the copyright on classic American films. I challenged their copyright status, but the company persists in their claim of copyright. And YouTube's automated system blindly accepts their claim.

A secondary matter related to this one is that in trying to contact YouTube, I have been unable to contact anyone or submit any…

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Dean Alexander O’Hanlon

Apr 3, 2021
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I’m tired of seeing pc ads. I’m white Irish and proud to be so. Quit putting ads of blacks, Asian and try advertising the truth whites are part of this world too.

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Thomas E stage

Mar 21, 2021
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Youtube team has treated me unfair they took down my video claiming i went againist their guidelines but they did not show me the video violation they did this once before to be honest youtube has a bunch of trolls that find a way to kick you off of youtube they have failed to prove all the violations they have on me they failed to show me all the videos they claim i violated yet there are videos they should remove but they won t because they focus on youtube users

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Janice Berry

Jul 10, 2020
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Would like all FOX videos removed from my site. Also far right videos. If I must have bias opinions I only want my own.

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Jacob Ligus

Jan 10, 2020
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Youtube Why does my channel say I have 32 subscribers when I actually have 10 subscribers. Youtube why I do not know When I went to delete my channel it said 'are you sure you want to delete a channel with 32 subscribers.

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Elizabeth Moore

Jan 2, 2020
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My complaint is that YouTube took the AUD Channel down. This AUD Channel was informative for Women. Alexyss Tylor is a positive role model for women. She promoted how to overcome difficulties in life that woman face everyday. She shared the difficulties of her childhood which happen to many young girls that are never discussed and how she dealt with that trauma and how she overcame to become the independent woman she is today.

She also was informative when it came to women's health and wellbeing. She knows about skin products and hair products that can help reduce the signs of aging. She gave her audience a chance to laugh with her humor which we all need in today's hectic schedule.

I don't understand how this channel can be terminated due to multiple or severe violations of YouTube's…

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elaine pruitt

Nov 22, 2019
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Recently I have discovered YouTube will discriminate against the youth. I am a Grandparent of three young Grandsons' My 5k Grandson is an up and coming Artist. I am also an Artist. My Anime name is Black Curtain. I have taken my grandson under my wings.

Some of the graphic Art sites that are KID FRIENDLY are under attack. Kids today rely on social media to help explore their futures. When Administrator's make critical decisions they should ask the age group they are "attacking", Why should we reconsider your age requirement.

I am from an Era where we stood up for equality. I am standing up for "MY" grandson who can't stand up for himself "yet". He enjoys the artwork and stories that I read him from the Kid Friendly Anime Art Sites.

He made a Play-Doh necklace giving instructions on how…

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Sangharsh

Nov 1, 2019
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Hello, From 3 days, we are trying to edit and add blur to the blur to some specific portion, but since two days youtube is showing error (*can't edit right now) . Please fix that immediately

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Anna hamilton

Aug 13, 2019
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That YouTube is shut and takes money from you for a subscription that you haven't even got

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rh

Aug 9, 2019
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My complaint is against Youtube . You take down videos of history for violating your hate speech policy. Then take down all symbols, songs and videos of religion. The greatest hate organizations in the history of this world. there has been more hate, wars ,torture, murder, mass murder and sex crimes perpetrated under those symbols, songs, and organizations than any others in history and all in the name of God.

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Sylvia Alicea-Felipe

Aug 8, 2019
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com as I have a channel. I did not created this it's under Sylvia Alicea-Felipe. Please remove this is this is my second emailed to you guys. I been calling no one answer you leave me on hold for your and hang up on me.

Please called me 347 645 9679 or just remove this channel i did not make their a playlist. Thank you Sylvia. Thank you as you speak i calling there on hold. Thank you sylvia

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DW Swain

Jul 18, 2019
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Since I have no other choice, I was trying to watch the Phillies/Dodgers game on YouTube this afternoon. Game comes on for about 30 seconds, then the screen freezes, on screen message says "loading," but never loads. Have rebooted channel numerous times. Same result. !@#$!

I was trying to watch YouTube on the Comcast Xfinity app on my tv. Called Comcast. Of course, said it is NOT their problem. Gave me YouTube phone number. Called YouTube. Recorded message "they're busy today." No surprise. Said wait time 15-20 minutes. I waited, and got DISCONNECTED after about 12 minutes. !@#$! No surprise!!!!

I pay Comcast so I can watch the games. Apparently, YouTube and MLB have cut a (financially beneficial) deal to broadcast the games, but it is obvious YouTube cant deliver. Too bad for the fans…

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Paulo Duarte

Jul 14, 2019
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Since when the subject of UFOs and extraterrestrials go against the interests of the community and users? News about UFOs and extraterrestrials are all over the mainstream media, even the president was asked about it.

But what worries me and what I consider a blatant injustice is the partiality with which your Policy team judges what is against the interests of the community. I give two examples:

-The secureteam10 channel that shares the same content type that I was recently demonetized, because this channel has a huge amount of fans that submerged your emails and twitter with protests, your policy team, after a few days re-monetized the channel secureteam10 -Other channel is the thirdphaseofmoon, which was demonetized and in few days was again monetized.

These two channels are an…

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Jo

Jun 29, 2019
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There are videos showing abusive treatment to cats on the site AWESOME LIFE, where a person is covering the animal's ability to see, and then the animal falls or runs off of the edge of a high spot, such as a table....this is ABUSIVE treatment to the animal. Please shut the video down that is on AWESOME LIFE, and please do not allow others to show this type of video either.

Thank you.

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Sam

Jun 11, 2019
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There is a Video that Jub Jub Made on Face Book about Xhosa Nation Being Izifebe, How can youtube play such a Video, it's potraying hate and Tribalism in South Africa

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Brenda

Jun 9, 2019
0

You should not get to DECIDE what I watch. Ready to report to to the BBB, our local AG office FCC, & my representatives in Congress's. I SUBSCRIBE to SPECIFIC channels. I DO NOT subscribe to Fox News or OANN. You have changed your process & channels I SUBSCRIBE to are interrupted because you ARE BIASED. I want to watch EXACTLY WHAT I SUBSCRIBE TO. Just because YOU don't like WHAT I subscribe to should Allowyou the right to interrupts those channels & FORCE ME to watch a channel you have not BIASEDLY DEMONETIZED. If I wanted to watch something you r making tons of money on I would be subscribed to it. If you demonized the channels I do watcgh that is on YOU.

SHAME ON YOU 'KNOCK' IT OFF.

I will further report you for RUNNING ADS on the DEMONETIZED content I choose to subscribe to.…

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bn newman

Jun 6, 2019
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i cannot get answers as to why my videos have suddenly gone silent that have been up and running with youtube for some months now.

i attempted to phone customer service for youtube and the recording said i would wait for 15 to 20 minutes. i waited longer than that with still no human response. can someone please speak with me?

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James Zeller

Jun 5, 2019
0

I just read that you are not taking down Steven Crowders site, despite the obvious hate speech contained. Hate speech is not debate, helpful or enlightening. To allow it as s much about YouTube, and it not very good. Please review this site in depth and get rid of another disgusting hate site.

As consumers, we deserve better. Thanks

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Russ Riggs

May 30, 2019
0

Customer support gave bad information, telling me I needed 2 Google play cards to secure a double hacked account. ) Though in a wheel chair, I asked a friend to take me to Stater Bros. for $45 worth (3 @ $15).

I was then told to call today for instructions, at which time he told me I needn't have bought them. He then told me to call my bank. They won't refund my money nor will the store because he told me to scratch off a number.

When I asked if I should mail them to YouTube he disconnected me. When I called back I asked for his name, number, and to speak to his supervisor. He hung up. "

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adam weeks

May 25, 2019
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My channel was terminated for reasons that are false and injust it appears that people who produce content for the you tube community to watch are easily pushed to the side even though we as creators provide the content for people to watch on the platform, if not for creators this platform would not exist. I have reached out with several emails and tried to call but to no avail. Thanks Adam weeks

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(2LTC) Matthew Cohen

May 20, 2019
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I (2LTC) Matthew Cohen, have found an very badly unusual fast gaining YouTube Channel with "in fact" too many by-channels. I have watch the battle from T-Series and Pewdiepie, I have an suspicious eye on T-Series for 1 1/2 years of "Sub Botting" or Cheating/ buying subs and found out that T-Series has like 40 by-channels for no reason. I Would like all of T-Series by my military cadet rank terminated for not obeying the terms for Being a YouTube and Content Creator.

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Brad Green

May 16, 2019
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com/channel/UCgnHHOhH_np1GImnuy8TENQ I am very disappointed that all Youtube has chosen to do is disable my alerts to the stalking, harassment and name calling of jabbing jack to every single comment I make that he can find. On my part I have done everything in my power to end the cycle, to include fighting fire with fire, lodging hundreds of complaints, ignoring him, and changing the name of my account.

The only thing left is to abandon the videos of Rocky Marciano and let this disturbed stalker chase me from an athlete that I very much admire and enjoy watching and commenting on, and that is neither fair nor right. I understand the challenges of intervening and still maintaining the liberal freedom of speech that is a trademark of Youtube, but can you not disable his IP address from…

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moly datta

May 13, 2019
0

some videos are showing zomato customer care no. which are absolutely fake and when I ringed that no. my account got hacked and Rs 13000 got debited from my account. So ,I request you to block these videos cause it can be very harmful for the people. They showed these no. 620402766 and 8744927987 respectively.

their user ID of youtube was 09733393134-9733393134 09733393134.

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Cruz

Apr 27, 2019
0

The very second you have competition, I'm gone! You're nothing but a bunch of biased liberal hypocrites.

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Deanna Lloyd

Apr 20, 2019
0

Spent way too many hours trying to connect my bedroom TV to the Youtube app. Gave up. We have it on our big TV, but I guess getting it on our bedroom TV is beyond your ability to give it to us. I GIVE UP!

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