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YouTube

2.0
273 complaints

Address

901 Cherry Avenue, San Bruno, CA, 94066

Users express frustration with YouTube's content moderation policies (perceived as biased/unfair), demonetization without explanation, and poor customer support accessibility. Technical issues and intrusive advertisements are also major pain points. Many complaints involve difficulty reaching human support and lack of appeals processes.

Common Issues

30% (39)
demonetizationchannel terminatedbanned
25% (33)
not workingfreezinglogin issues
20% (26)
no responsecan't reachno human
15% (20)
intrusive adsloud adsstill get ads
10% (13)
offensive contentinappropriateanimal abuse

Complaints

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ganesh

Feb 19, 2016
0

I logged in and saw terrible videos on the home page. How do I get YouTube to remove all videos recommended for me from my YouTube homepage? Are they tracking my history?

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Dino J Savoca

Feb 9, 2016
0

Dear YouTube Executives. I need to straighten your ill judgment and unfair treatment, including punishment of me and my postings of my real, my own, and my creations of my movies, and movie pictures. I do this now. First I can support all my claims below with facts not just empty words. I know your YouTube Company to have millions of copyright materials that you continue to allow to be viewed all over the world. I have been falsely accused and threatened with punishment by your company for what you indiscriminately claim is my music and some video and photo clips are not of my own…

You are wrong, very photo and video is of me, in my world, my lady friends, animal friends, and every persons, places and things are of my own and or free of copyright rules, I have 54.7 years of proof of these…

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jacob

Jan 10, 2016
0

I have been getting the same ad every time for the last five weeks or so about clash of clans and the ad hardly ever changes and it is so annoying. My complaint is really that YouTube has sold itself out to ads every since Google bought it.

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Carl

Jan 6, 2016
0

YouTube just sent me a message that says, "This account has been terminated due to repeated violations of Google's policies". Has anyone had success filing an appeal and getting your account reinstated?

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scott

Dec 27, 2015
0

Why does it take so long to load a YouTube video when your logged in? Takes about 1 sec to load when your not logged in and about 10 - 15 to load when you are. I am done with logging in now its doing my head in and just makes me more suspicious that you are tracking me even more now than before.

What is the deal Google?

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Kia Davis

Dec 22, 2015
0

YouTube is allowing terrible videos that I want to complain about. They both go to Michael Jackson's videos disrespecting him calling him all kinds of pedophile, perverted, Whacko Jacko. And then they both jump on me calling me names. Please YouTube, tell them to take their disrespect elsewhere and quit being disrespectful.

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Pim Wolfers

Dec 5, 2015
0

I have a complaint about YouTube advertising. About, 12.20 on Saturday 5 December 2015, I was watching a You Tube music video described in the attached image. When it ended a very loud advertisement came on without warning. The sound was much louder than the music video. My hearing in my right ear has been affected and my right ear aches and has a ringing sound as a result of the exposure to the very loud advertisement. As it has just occurred, I do not know if this is permanent hearing damage. The issue of advertisement being louder than the programming is a well known one in the media. I believe your are being negligent in having the advertising very much louder than the programming. Will YouTube please respond to my complaint and outline:

1. Do you have a policy to make advertisements…

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Abigail

Dec 1, 2015
0

Google is a very successful company. Their success initially grew due to the wonderful service and cooperation it had with its users. They used to care about giving users the best experience possible. Not to mention they're also a marketing genius. However, now that Google is on top, It has completely monopolized it's industry. Google doesn't listen to its users anymore simply because it doesn't have to. No matter how much anger and frustration users deal with, they have no choice but to stay. There's nowhere else for them to go. Services like YouTube are important to many people and are only available through Google. An example of how Google doesn't care about the input of its customers can be observed through the failure and downward spiral of the You Tube app.

So many complaints are…

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Michael Ramos

Nov 26, 2015
0

Why are videos from other countries blocked? This wasn't an issue before, however now some of my favorite videos are lost with no way of getting them back due to YouTube. They blocked the video just because it's from another country. Please fix this problem.

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Prof Jalees

Nov 25, 2015
0

I was working in Pondicherry University, India and this the second university I headed. I am also the recipient of fourth Highest civilian award "Padma Shri" from President of India, besides many National Awards as Scientists. Some detractors hired a person to complain against me with allegations of corruption in a Tamil local Chanel and uploaded on Youtube.

I complained, in 2009 but YouTube demanded a court order. I filed a case and obtained a court order to delete the video and reference on google. I am attaching the Decree and court order. I request YouTube to immediately remove the video as it is damaging my National Reputation as an acclaimed educationist.

What is the mailing address I can send my court documents to YouTube corporate offices?

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Ramesh

Nov 20, 2015
0

Someone hacked my pc and along with that my YouTube and Gmail account. They are now posting videos under my name and I cannot get anyone at Google to help me resolve this problem. Anyone out there to help please?

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Eziamaka

Nov 10, 2015
0

I have been getting unwanted calls and i wondered how people i didn't give my number to got my number. It came to my attention that there is a video of me on YouTube with my full information and number publicized.

I value my privacy and would be grateful if the embarrassing video and my information are deleted.

However, nobody at YouTube has been able to help me pull this down.

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Judy Finley

Nov 5, 2015
0

Doesn't anyone preview videos before allowing them to be published? I was watching perfectly innocent videos of cats and dogs, when up pops a video entitled F*** You! I am cat! I couldn't find anyway to get it off if I wanted to watch these videos.

Not only is it offensive to anyone with any decency, but what if one of my little grandchildren had seen it? If they want to use such language let it be kept inside the video with a warning about the content!

It is not right to subject everyone to this if we're not looking for it! I'm really upset about this!

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Victor Bilous

Oct 30, 2015
0

YouTube, oh dear sweet YouTube. I try to like you. I really do. I try to put up with your horrible design choices as best I can, but this last one has really pissed me off. I hope you know what I'm talking about. That little bell up in the corner? Where you could see what people replied to you? Why do you only show the original comment now? Why do you make us go to the video to look at the post, why can't we just look at the replies in the little box itself? This is such a mind-boggling stupid update, in my opinion, and I'm sure lots of other people think it's a stupid update as well.

It's pointless, it's just all around annoying, and a waste of time to have to click around just to see replies. And what about if you have a slower internet? You have to take a good chunk of time to look at…

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Kirito

Oct 16, 2015
0

When I go onto youtube on my ipad. It says account offline, and down the bottom it says ' Not available while offline'. I checked if my wi-fi is not working but it is working perfectly fine, I am also signed in with my youtube/google account.

I don't see the problem, if you do could you please help me with my problem.

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Tony Schriver

Oct 14, 2015
0

I posted a lot of songs today. For awhile YouTube let me, then you started threatening me with blocking. Are we allowed to post only X amount of songs? Then when i started thanking people for liking what i posted i start getting this block of pictures and have to pick which ones had tigers or waterfalls.

I'm 71 years young and there are others out there that like the memories this music brings to me and them. So tell me. "What's The Deal going on here?

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Roy Barnes

Oct 8, 2015
0

I was listening to a youtube music video when all of a sudden the sound stopped coming through my speakers. At first I thought there was a problem with my speakers, then after navigating to several other sites and getting sound through my speakers and was able to hear the contents on these other sites, I discovered there was nothing wrong with my speakers after all.

I only had a problem hearing videos on the youtube channel. Whenever I would navigate to the youtube channel to listen to a video I could not hear it, there was no sound. Is there anything anyone can do to correct this issue?

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kelly

Oct 3, 2015
0

I am fed up of everytime I want to use youtube, the country comes up as Spain. I change the country to UK only to find next time it has been changed to Spain, yet again. People have a choice what country they want to use.

Why don't you try and respect people's choices and leave the country tab alone.

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Nora Brockhaus

Sep 11, 2015
0

Until today, my YouTube experience has been great. Mostly, I use it for music and interviews of Kevin Bacon or the Bacon Brothers. Also Kris Kristofferson. I also watch movies. But today when I went to Kevin Bacon, I found this long video with this vegan lady slamming eggs and Kevin for advertising them.

I have nothing against vegans, one of my best friends is one, but this needs to be moved to a vegan site. It does not belong with Kevin's movies, interviews and music. Please take care of this.

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David Strohacker

Jul 24, 2015
0

I have found recently that many movies I would like to watch are no longer free. It seems that I need to sign up to a particular website giving my Bank details. This seems to me a dangerous practice and I would appreciate your comments.

I have requested the cost of subscriptions from the various media but they have failed to send an answer.

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Carlton Gibbs

Jul 17, 2015
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I downloaded a video of Charlie Parker performing the (his) song "Perhaps" which on the video was in the key of "C". The download, clicking on the Amazon MP3 to transfer the video to my Amazon music "cloud". Upon replay on Amazon, the key was no longer C but changed to a "B".

Thinking that I had downloaded the wrong video ( there were quite a few to choose from) I opened the video again. Checked the key and downloaded again only to discover it was changed, again, to the key of "B".

89 each is not a big deal, the key change is. Is this normal? Is there a solution? Does this happen on every pc. of music downloaded from Youtube?

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Ross Dalrymple

May 21, 2015
0

I have noticed a lot of sensationalist titles uploaded to YouTube lately that are false or misleading. It looks like it is done to get more YouTube hits? It has resulted in me looking elsewhere and discovering other YouTube type channels.

Because I have always liked YouTube. I'm concerned that other people are going elsewhere for the same reason. Does YouTube have any way to address this disappointing practice? May I suggest being able to take back my YouTube hit if I thought the video didn't match up?

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Franklyn Adams

May 10, 2015
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I USED to be a user of Youtube on a regular basis. Now, I refuse to use Youtube at all.

Reason: Just about every movie I try to view on Youtube, I am redirected to an alternative site where (if i want to see the movie) I am requested to "sign up." This is bull ! Why on earth does Youtube think it is alright to sign up to hundreds of different sites to see different movies ?

Do you not realise that people sign up to one site to view different movies & not the other way around ? This putting of profits before the user may suit Youtube, but I'm afraid it will cost you the loss of more users. I now use Torrent Sites - I don't get the bull.

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Frank and Donna Wait

May 8, 2015
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These people falsely identified themselves to my husband.. saying they were interested in him being a former Navy Seal.. entered our home, with a camera, with they did not have a release for or permission from us. In the end they were ordered OUT OF OUR HOME..

Saying my husband was a "Fake Navy Seal" and posted a video of both of us. They think its a BIG JOKE.. I am a retired law enforcement officer... and I do NOT want a video of ,myself or my family members or our home posted on YouTube.

My husband IS a former Navy Seal.. we have his Military Records which we did not show this man. He goes around the country trying to ruin the lives of our Vietnam Veterans.. He is a bully, and caters to "bottom feeders".

I am not clear on your response that this does NOT violate our privacy, when you…

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Patty Greer

May 6, 2015
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Conflict May posts shows from Coast to Coast and other public broadcasts regularly to make money. There were intentional HATE COMMENTS with foul swearing on my show link from April 25, 2015. The show was a huge success for me and for C2C. This entity has many names and should be banned permanently from posting! I wrote to he/she/it and they deleted my show at 30,000 hits in one week. Luckily, I copied it and have posted it with integrity on my channel.

Conflict May, Conflict BAD, Conflict bad, Conflict Look for new, conflict Theory, Conflict June old, Conflict 2, conflict April, Conflict June, Conflict bad 2, Conflict HD Archive, and probably many more!

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Keshi Keerthiratne

Apr 27, 2015
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For two weeks or more now my youtube homepage has been covered in complete adult websites. I cant use youtube anymore. Even safety mode is turned on but there are videos that I cant even look at. This is a family pc and I have small sisters so can you please let me know what I can do about this.

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barbara mercer

Apr 24, 2015
0

The video named "The most shocking video ever" put up by Scientology to give false information about psychology is hate speech, copyright infringement, takes away partial information from research, portrays Neitszche and Pavlov as psychologist and the comments are hissing, hateful bullying, and misinforments for Scientology.

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Lisa Drawdy

Apr 19, 2015
0

Well, I was watching a YouTube video. I turned on the captions and it was saying things the person on the video was not saying. " Why was it doing that? Can you please let me know why these are wrong?

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Pat Minchew

Apr 10, 2015
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You have a seemingly good video setup, BUT it is damning that I can't play Murdoch Mysteries full screen, the other videos I manage to find on your crazy setup goes full screen. Is there something wrong with the videos themselves or can you possibly fix this?

It would be nice if you could improve your closed captioning. It is almost laughable seeing what is written for those of us that need captioning. Try it sometime and see what you think...

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Mudji

Apr 8, 2015
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Too whom it may concern. I don't know who is responsible for youtube website but I do need to bring up your attention that each time when I visit youtube website. I happen to always see pornographic nude woman showing off of themselves while someone is video taping and to my knowledge I feel that this pornographic video that is been shown on youtube needs to be remove because we have a young boy who like to explore youtube but

we don't allow him to go further on youtube. This bothers me a whole lot and it very frustrating to see that is it all possible to remove this garbage on youtube? I've been submitting a lot of complaint about it but it never seem that it was taken care off.

Please have someone take care of this matter as soon as possible thank you!

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Vincent McFarlane

Apr 5, 2015
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I received a message from someone about a statement I made about Houston Rockets star James Hardin's beard about a month ago or more. If you look you will see the comment made, which I responded to. I only responded the way I did because of his comments. I don't appreciate it.

It is very rare when I access YouTube, then I have to get this?

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Jose Varghese

Mar 30, 2015
0

I was chatting with a Filipino lady names Abygail and shows nude in skype and video chatting done yesturday. She recorded me and uploaded in you tube and threatening me for ransom money or otherwise she will publish among to my Facebook friends and family. What do I have to do?

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Ryan James Garnham

Mar 27, 2015
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I can't get back into my old YouTube channel which has my old videos of when I was young, I'm 14 now 15 in June but my friends have shared then on facebook and now my reputation has been ruined and people are making fun of me, please can you remove them as I cant.

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Steve Digaetano

Mar 26, 2015
0

Why does youtube let people upload show with back grounds of the show but only has a 2 to 3 inch screen. very hard to watch so i have to go to another site to watch the show that i was trying to watch on youtube.

do these people who upload these shows know what they are doing or they are just trying to be cute. death in paradise, storage wars canada, storage wars and several other show have these 2 by 3 0r less screen to watch, but the back ground is 5 times larger then the watch screen.

it's a shame what has happen to you tube with all these morons who try to be cute. i hope that you can do something about it, i like youtube, but if i have to i do have other sites that we can watch.

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Gadget Guy

Mar 25, 2015
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I'm making the same complaint I made before which are about the "adverts" at the beginning of the videos, I think we shouldn't have to be mandatory subjected to them but instead given a choice of whether we want to have them turned on or off. It is really frustrating having to view something that you are just not interested in, but even though you can skip some of them, others you can't, so you're forced to sit through it, I hope something is going to be done because I feel it's not right to have the advertising imposed on us when all we want to do is to watch videos.

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Ryan Michael Rapoza

Jan 22, 2015
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I want to know why it is imperative that every video advertisement that comes across YouTube has to be LOUDER than the volume levels of the video I intended to watch. I cannot tell you how much damage YouTube has done to my speakers, yet alone my ears.

I get it, the advertisements pay for the service to watch YouTube for free.

However, the increased volumes load on your advertisements mean I have to turn the volume down every time one comes on to prevent blowing my speakers. In the event that I don't get up to mute or lower lower the levels before the advert plays, I get bombed with the nuisance of extremely loud advertisements which effect both the health of my ears and the my audio equipment.

Enough complaints about this same issue should be dealt with considerately and professionally…

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