YouTube logo

YouTube

2.0
264 complaints

Address

901 Cherry Avenue, San Bruno, CA, 94066

Users express frustration with YouTube's content moderation policies (perceived as biased/unfair), demonetization without explanation, and poor customer support accessibility. Technical issues and intrusive advertisements are also major pain points. Many complaints involve difficulty reaching human support and lack of appeals processes.

Common Issues

30% (39)
demonetizationchannel terminatedbanned
25% (33)
not workingfreezinglogin issues
20% (26)
no responsecan't reachno human
15% (20)
intrusive adsloud adsstill get ads
10% (13)
offensive contentinappropriateanimal abuse

Complaints

YouTube logo

Trey Fletcher

Aug 24, 2017
0

I've upload two videos a week apart exposing The Hebrew Israelite. When I leave a comment on other users channel to watch my video, Youtube makes my comment invisible... I feel harassed, intimidated, Youtube, have physically assaulted my integrity, Sabotaged my videos and comment.

YouTube causing me to lose views and subscribers. I also complain about this matter through "Help" nothing happens. I feel my civil rights have been violated on YouTube. I also feel anti-…

YouTube logo

Timothy

Oct 31, 2016
0

I uploaded a video at full screen 1080p and it gets smashed into a small size that makes my video look crappy, it impedes my design my desecrates artistic work. I started uploading my work to facebook because they keep it in the format i upload it to.

YouTube logo

Yap

Oct 31, 2016
0

can i know why only exo mv view count freeze the others do not freeze then i dont after freeze the view count u add is it real voew count we have see so give a reply pls

YouTube logo

thetroller

Oct 30, 2016
0

hello there and my complaint is about my videos getting demonetised for no good reason and im getting no emails for the reason why this is happening so if you could inform me about why my videos have been demonetised and send me a email for the reason why this is happening that would be wonderful .

YouTube logo

Nino mariano

Oct 28, 2016
0

Can ask something..how to remove my video scandal in you tube pls need to advice thanks

YouTube logo

Gayatri rajput

Oct 24, 2016
0

Everytime i go to youtube to listen to music then the video shows up but i cant hear any music its like its frozen its been like quite a while i dont know what to do plz help

YouTube logo

anil vishwakarma

Oct 24, 2016
0

I hv downloaded jack reacher 2 movie from tubemate but I couldn't watch and someone telling it has been deleted,I consumed apprx 700 mb data,if it can't be watched why u hv permitted to download

YouTube logo

Gayatri rajput

Oct 20, 2016
0

Hi i have been having problems with my youtube everytime i want to listen to music then it does not allow me it just acts frozen i dont know what the problem is please can you help me

YouTube logo

Blue Pyromingo

Oct 12, 2016
0

First of all, my subscribers keep on disappearing, YouTube... Yesterday morning, I had 33 Subscribers. Last night, I had 64 Subscribers. This morning, I had 129 Subscribers and Now, I have 23 Subscribers. I do not get this. I am supposed to have the 129 Subscribers, but the algorithm that is created just removes them and now I am left with just 23 Subscribers.

Please fix this, I am a small YouTuber- I have only a small amount of subscribers and it is really unfair on me that the algorithm takes out most of the subscribers that I have. Maybe it's the views, but I don't think so.

People subscribe to me because their friends informed them, but they don't necessarily watch the video. So please, take some time to consider this.

YouTube logo

Efrain

Oct 11, 2016
0

I love Youtube. Except for the intrusive, loud, and nonsensical advertisements (sometimes multiple!) interspersed within some of your videos. These are so absolutely annoying and intrusive that I don't know where to begin this complaint. Why would Youtube engage in these infuriating intrusions and completely turn off your otherwise loyal viewers? Is it really worth it?

I can see an ad at the very beginning, but to ruin the flow of documentaries and informative films with high volume commercials that have nothing to do with the content of the film doesn't make any sense. If anything, what they accomplish is to ensure that your viewers stay as far away from the advertised product as possible simply as an innate reaction. Not good.

YouTube logo

John Regal

Oct 11, 2016
0

I've spent the last 45 minutes trying to figure out how to comment under a username, but YouTube has now made it impossible for the average user. I do not want to use my real name, has anyone figured out a quick fix for this? Otherwise it looks like I will need to contact Google support.

YouTube logo

Shawn Maffei

Oct 5, 2016
0

Shame on Google for deleting YouTube videos. Just because the videos are not in googles political interests. I'm a democrat and I have a family to feed. A construction worker for 33 years. Illegals are putting me out of a job and China is selling me crap products.

If you want illegals taking your jobs and you want China made products that's fine. But don't use fascism to control Americans to hold your view.

YouTube logo

David Green

Sep 19, 2016
0

Approximately once a month Adobe Flash will no longer work, requiring a new download and installation. Trying to do so with the instructions never works. Basically it is nothing more than an attempt to sell more products which I do not want nor will I ever buy!

What YouTube folks should remember is that we, the public will also never forget and in this electronic world someone will come along and kick this lousy system in the teeth. I'm using an OS Mac system, with Safari and Earthlink.

I suggest that the bright boys who control your users access, take a few minutes and read the complaints, if they can read English. ) to rectify your pretty much worthless system. As for me I'm tired of pissing away my time to satisfy YouTube's greed.

YouTube logo

David Riley

Sep 10, 2016
0

Based upon any rational, reasonable, and logical understanding of a click-button "switch" on a website, to turn something on/off should be just the simple click with one's mouse. No matter which browser and/or operating system one is using. Yet, I still cannot choose off for the Restricted Mode in YouTube. I've deleted both my Google and YouTube accounts, re-created them, gone back in, selected off for Restricted Mode, ...nothing! I've gone into my Windows (version 7) settings, completely removed Parental Controls, changed my Virus Software to have virtually no protections so I could manipulate YouTube's Restricted Mode.

I've re-booted my computer. I've re-loaded the YouTube screen in FireFox and Internet Explorer. What does it take to get Restricted Mode turned off? Please advise; and…

YouTube logo

Oliver

Sep 6, 2016
0

If copyrighted works are used in a destructive manner (i.e. User Videos), that should give YouTube the right to remove the video(s) in question without having to receive a valid and complete DMCA notice from the respective copyright owner(s).

YouTube logo

Chris

Sep 6, 2016
0

Whats wrong with youtube? I keep posting in youtube forms over and over. I keep getting same replies, to wait 72 hours? I have a problem when I subscribe, people's subs don't go up and when people sub me my subs don't go up until the next day. Did I get banned?

I never had this problem before and its frustrating.

YouTube logo

Andrew

Sep 5, 2016
0

People now have no right to "freely" speak of to use language that they personally use in a daily basis. You hear fowl language all the time in work, school, and in the general public. Fowl language makes content creative and funny.

Allowing us to have free speech allows us to show our emotions to the world. Controversy allows us to show our opinions about a subject. Now your app is turning to PBS kids. YouTube you should change the ways the rules were before,or people will start using other forms of media because channels are getting demonitized because of your "kid friendly" rules.

You will lose business if this keeps up. So please change your rules for the better.

YouTube logo

Craig Ridley

Sep 2, 2016
0

Just want to make a small statement. Your founders motto: "Broadcast Yourself". It was a great motto, why did you retire it in 2012? I think it is because you cannot "be yourself" any longer on YouTube. Your new guidelines hit everyone (Except Pat Boone types). Nothing is safe. Your people should rethink things.

People like Philip DeFranco, Casey Neistat (he flies drones illegally, and other illegal stuff. Why monetize him?), and people with solid reputations are getting screwed. I am just a viewer. There are age restricted channels for some great tubers. Do they not get monetized on age restricted channels? I think your system of guidelines is out of place and basically an abomination.

Advertisers will sponsor anyone they think is worthy. From what the creators have said is that your…

YouTube logo

Christopher Rahaman

Sep 2, 2016
0

This complaint is regarding YouTube new ad friendly. I feel that it violates freedom of speech and it needs to removed from the policy because a lot of users even popular one are effected by this policy. So please consider this a YouTube vote to remove this policy.

YouTube logo

Andrew Williams

Aug 31, 2016
0

I am not the sort of person that usually writes a letter of complaint and still believe / hope that this will not be lost among the many you are sent wasting time.

I am a heavy user of Youtube services, along with the wider Google family of products. I work in an office environment throughout most of the day and listen to various comedy / political podcasts along with science and news channels, given the exciting nature of what Youtube allows creators to make these often blend categories in interesting ways. I follow closely a creator called Philip Defranco and in his most recent news video, he explains that in a recent update to your 'Terms of Service' that you are demonizing content due to 'bad language' and essentially reporting news you may in some way not agree with.

I applaud you…

YouTube logo

Evdokia Davis

Aug 31, 2016
0

Somebody is impersonating me and using my name Kia Davis. I've asked this person several times, to delete my name from their account but refuse. I've called the police and all they tell me is to contact YouTube I called YouTube but nothing happens.

This is getting really irritating and really getting me heated. Should I try to contact Google's head office instead? Let me know if you have had luck with this.

YouTube logo

Evdokia Georgia Davis

Aug 28, 2016
0

Somebody is impersonating me and I've told them to delete my name but they continue doing so. This is really annoying not to mention irritating. I called the police but they couldn't help me can somebody please help? I need to get the YouTube contact info or potentially Google?

YouTube logo

Sara

Aug 24, 2016
0

I'm very disappointed with YouTube, there is a a copyright law that allows YouTuber's to use copyrighted content for free use: Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for -fair use- for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing.

Non-profit, educational or personal use tips the balance in favor of fair use. YouTube is violating against this law and keeps filing complaints to YouTubers to get a 'strike' so that YouTubers don't have their channel anymore.

YouTube logo

Cathy Dellow

Jul 27, 2016
0

Somebody is trying to sabotage our business by putting a video of one of our helicopters up on You Tube with the heading "Rotor work R44 Overloaded". Can you please get it removed and we would like to know who had put it on there please?

YouTube logo

carlos aqui

Jul 25, 2016
0

Dear YouTube I would like to complain about the video called Bitter Harvest, by journeyman Pictures, published 2008 in which this video made a lot of racial comments about my country in south america. They have written lies, racial put downs, racial lies, and are trying to start a race war in Guyana have never seen such hateful lies written about any country.

These people have set out to cause trouble, so I would like YouTube to remove that film. It s good for freedom but when a film maker set out to cause division, and racial hatred, then you have to put your foot down.

YouTube logo

Nicole

Jul 13, 2016
0

I very much dislike the "one account for everything" you guys have going on. All I wanted this morning was to upload a video to youtube under my boyfriends account but using my moms phone so I can submit his application for a signing contest. Deadline tomorrow. First I couldn't sign out of my mothers account on youtube because she has "one account for everything" and is automatically logged in to youtube. I can't just log in under my boyfriends account, I had to ADD his account to my mothers account. And because of that, now my boyfriends "one account for everything" is completely accessible from her phone. I just wanted youtube. Second, her youtube app didn't work (could be the phone).

So I went into the video, select "share", select "youtube" and it comes up with "post video as" so I…

YouTube logo

Arnold

Jul 11, 2016
0

I want to know why after years of unrestricted use, I have been denied access to YouTube on my TV. This problem began about 2 weeks ago. It looks very questionable and it is irksome. I think that it happened because someone at YouTube has been eavesdropping on what I watch.

When the observation was made of my extensive use of the app, access was cut off. When I began phoning around to have the problem remedied, I got some guys on the line who just happened to have the solutions for my trouble, but of course, for a fee or contract.

Is this honest or in keeping with CRTC regulations? My bloggers will be very interested in knowing the response. Kindly help to restore access to apps as before. I will await a response before consulting the CRTC for further info and options.

YouTube logo

Akhil

Jul 8, 2016
0

Someone on YouTube is now blackmailing me. Please help!

YouTube logo

Lue

Jun 29, 2016
0

There is so many video that are inappropriate on YouTube. The website is really become quite incredible the level of content they allow. Has anyone been able to contact Google and share some of these terrible examples?

YouTube logo

Amarnath

Jun 25, 2016
0

Hi I'm writing this from Dubai. How much time does it take YouTube to remove a flagged / reported video? Is there any email id to register a complaint? Is it possible to register a complaint in Dubai? Awaiting your earliest reply.

YouTube logo

A. Hafen

Jun 18, 2016
0

The YouTube employee likes to refer to views, who comment about her lifestyle, which she tells everything from doing medical studies to make money to have abortion, as bitches. Now some people make take kindly to that word but others do not. I find that to be very unprofessional. When things like this continue because you comment on the videos they make, views just watch the vidoes without liking or unliking, don't subscribe and leave no comments.

I think in this crazy world we have today people should be careful what they say and the lifestyle they promote. What will society think if one of the young viewers take her advice that medical studies are a quick way to make and dies. What people have to say. Bottom line I enjoy watching YouTube but not the employees that use profanity because…

YouTube logo

Marcelo Santos

Jun 14, 2016
0

I keep requesting to have an option on setting that I can make all video to play a lower resolution video quality. I have three kids and they don't remember to change the video to lower resolution every time they see different video.

YouTube default is high resolution and I am wasting all the monthly data allowed by my ISP provider. For that reason I am paying a lots of extra money for the extra data that I am using. You tube should be considerate the their users and make it possible to change it on settings.

with most of the ISP data cap imposed into costumer we need youtube's help.

YouTube logo

Jacob Billger

May 19, 2016
0

' (more than several). The prompt says "download full movie" then when I click the download, in this case, "Sleepless in Seattle' the site states that it has been deleted. Can this movie be released for viewing? All I see is the trailers, and there are many of them.

YouTube logo

Anu Anil

May 12, 2016
0

I used to upload my songs on YouTube. I know people are watching my videos but the view count is not getting updated correctly. Some times the number of views getting reduced. Feel so sad to see this. I ask my friends and relatives to watch my videos and I know they do,but the number of views doesn't seem to get increased.

Can I get my views back? I sometimes watch my own videos from my account. Hope that is not the issue. Can YouTube help me to fix my issue? I am a music lover and want to upload more songs.

YouTube logo

anita dulhunty

Apr 6, 2016
0

On the evening of 2 April, 2016 (Sydney Australia time) my grandchildren showed me a youtube clip in which a father was demonstrating how he used a vacuum cleaner hose to suck his small daughter's long hair into neat pony tail. The grandchildren immediately rushed off to find their vacuum cleaner so as to try doing this to each other's hair.

I believe this clip had been showing for quite some time. This is a very foolish trick to demonstrate on youtube, as unsupervised children could do a lot of harm to each other by vacuuming their hair and I think the clip should be removed.

YouTube logo

Muhammed

Mar 29, 2016
0

On my youtube home page it's showing some inappropriate trailers, adult videos etc. Please remove such things from youtube as soon as possible. This is not meant to be this type of website and they are suggesting videos that I do not want to see.

YouTube logo

marilyn cooper

Mar 28, 2016
0

I was showing my 11 year old granddaughter a youtube video of an Orangatan using sign language last Sat. evening, March 26 about 8:30pm when the video was interrupted by an ISIS flag and black and white words and a picture of an explosion or bomb going off. It scared both of us and I thought you should know about it.

YouTube logo

Lee

Mar 16, 2016
0

I met a girl on Skype we were fond with each other. We undressed and did a little play. But the whole time she was recording it. Now she is demanding money from me else she says she post it up on YouTube and facebook.

I need to know if she does do it can you block that video from being seen.

YouTube logo

jim roland

Mar 8, 2016
0

I want to know my YouTube password. Before google bought out YouTube i had a password that worked now that google owns you tube everything is screwed up my phone number google does not accept. I don't remember the exact month or year i signed with google but i can assure you that is when all my trouble started.

YouTube logo

Andy

Mar 6, 2016
0

I want to complain about an advert on YouTube that shocked me. It was the netflix ad for house of cards. It showed kevin spaceys character break a dogs neck. This is horrific!

YouTube logo

Jake Taylor

Mar 4, 2016
0

I'm not sure if this where i send this kind of complaint but this is honestly pissing me off and i have considered to stop using youtube. My problem at hand is how you are doing unfair actions to youtubers. you have terminated many accounts, but for an example i am going to use Lost Pause because that was one of my favorite accounts. he was unfairly terminated the account for "breaking the rules" while he has done nothing wrong. You have looked at several of his videos and they all were fine, yet you recently revisited his videos before his termination and flagged them, or whatever you call it, and there was nothing wrong with these videos. He made sure that he censored any inappropriate things in the videos he would post.

And while you are sitting there there are many more inappropriate…

YouTube logo

ganesh

Feb 19, 2016
0

I logged in and saw terrible videos on the home page. How do I get YouTube to remove all videos recommended for me from my YouTube homepage? Are they tracking my history?

YouTube logo

Dino J Savoca

Feb 9, 2016
0

Dear YouTube Executives. I need to straighten your ill judgment and unfair treatment, including punishment of me and my postings of my real, my own, and my creations of my movies, and movie pictures. I do this now. First I can support all my claims below with facts not just empty words. I know your YouTube Company to have millions of copyright materials that you continue to allow to be viewed all over the world. I have been falsely accused and threatened with punishment by your company for what you indiscriminately claim is my music and some video and photo clips are not of my own…

You are wrong, very photo and video is of me, in my world, my lady friends, animal friends, and every persons, places and things are of my own and or free of copyright rules, I have 54.7 years of proof of these…

YouTube logo

jacob

Jan 10, 2016
0

I have been getting the same ad every time for the last five weeks or so about clash of clans and the ad hardly ever changes and it is so annoying. My complaint is really that YouTube has sold itself out to ads every since Google bought it.

YouTube logo

Carl

Jan 6, 2016
0

YouTube just sent me a message that says, "This account has been terminated due to repeated violations of Google's policies". Has anyone had success filing an appeal and getting your account reinstated?

YouTube logo

scott

Dec 27, 2015
0

Why does it take so long to load a YouTube video when your logged in? Takes about 1 sec to load when your not logged in and about 10 - 15 to load when you are. I am done with logging in now its doing my head in and just makes me more suspicious that you are tracking me even more now than before.

What is the deal Google?

YouTube logo

Kia Davis

Dec 22, 2015
0

YouTube is allowing terrible videos that I want to complain about. They both go to Michael Jackson's videos disrespecting him calling him all kinds of pedophile, perverted, Whacko Jacko. And then they both jump on me calling me names. Please YouTube, tell them to take their disrespect elsewhere and quit being disrespectful.

YouTube logo

Pim Wolfers

Dec 5, 2015
0

I have a complaint about YouTube advertising. About, 12.20 on Saturday 5 December 2015, I was watching a You Tube music video described in the attached image. When it ended a very loud advertisement came on without warning. The sound was much louder than the music video. My hearing in my right ear has been affected and my right ear aches and has a ringing sound as a result of the exposure to the very loud advertisement. As it has just occurred, I do not know if this is permanent hearing damage. The issue of advertisement being louder than the programming is a well known one in the media. I believe your are being negligent in having the advertising very much louder than the programming. Will YouTube please respond to my complaint and outline:

1. Do you have a policy to make advertisements…

YouTube logo

Abigail

Dec 1, 2015
0

Google is a very successful company. Their success initially grew due to the wonderful service and cooperation it had with its users. They used to care about giving users the best experience possible. Not to mention they're also a marketing genius. However, now that Google is on top, It has completely monopolized it's industry. Google doesn't listen to its users anymore simply because it doesn't have to. No matter how much anger and frustration users deal with, they have no choice but to stay. There's nowhere else for them to go. Services like YouTube are important to many people and are only available through Google. An example of how Google doesn't care about the input of its customers can be observed through the failure and downward spiral of the You Tube app.

So many complaints are…

YouTube logo

Michael Ramos

Nov 26, 2015
0

Why are videos from other countries blocked? This wasn't an issue before, however now some of my favorite videos are lost with no way of getting them back due to YouTube. They blocked the video just because it's from another country. Please fix this problem.

PreviousPage 6 of 7Next