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Zynga

1.5
278 complaints

Address

699 Eighth Street, San Francisco, CA, 94103

Complaints

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Anonymous

Feb 16, 2015
0

The spin wheel on zynga poker isn't working for me, it only works when I have the free spin once a day but when I want to use my tokens for another spin it gives me an error saying "there was an error with your request. You have not been charged" it says this every single time. And it's pissing me off!!!!

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Anonymous

Feb 16, 2015
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com to play post are not showing up and activity does not list for my zfriends. It is very difficult to continue the game without help from friends. Please correct this problem. This has been going on for several weeks now.

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Anonymous

Feb 16, 2015
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Hi dear zinger this is my second complain that I make and I'm not happy about it, my chips r desepering form my account without me playing so far it's been taken over 50million chips I don't know what's going on, I have written to u before so far I haven't receive an answer from u. I will never play zinger poker again until someone explain what's happening why are my chips are deseppering from my account.

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Anonymous

Feb 16, 2015
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Early this morning oct. 4b chips , than i went to sleep after logging out the account. How can it be possible. please return my chips back. thank you.

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Anonymous

Feb 16, 2015
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I recently downloaded an update from you folks and ever since I can't play more than about 5 min without the game freezing. I will be in the middle of a hand and it just freezes, I will ave been putting in chips and I lose (1 hand was very large and I Han a winner after the river card I bet, and BAM, freezes and I lose.

I ave spent a few hundred dollars with your company and would like to continue to play (as I have 400 million in chips) please tell me what can be done to correct this. Thank you in advance, Reid White.

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Anonymous

Feb 16, 2015
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i went on a 1-2million table with 50 million chips. 78 billion chips. i only started on the table with 50million so how is this possible. I would be grateful for a prompt responce

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Anonymous

Feb 16, 2015
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Dear sir, i'm hereby to complaint that, with a great effort i played zynga holdem poker continuously for three days to win the chips as much as i can. my chips on Feb. 03 2013 was 63 M as i keep playing in 200K table with 17M in my hand suddenly at aroung 8-8:30pm all my chips was hack accept few chips in my hand.

so certainly i change my password and when i login to play i found only $2k in my account. please help me to get my chips back to my account. thankyou!!!

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Anonymous

Feb 16, 2015
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Been playing this game on off realized funny thing about random flops. Q3 3Q 55 and counted 20 + hands of no possibliity of winning. Noticed that players with Higher chip counts win the most ratio of wins NOT BECAUSE there good but they buy the most chips.

If you dont buy chips you won't win. Seen a couple of hands where it was a full house and the player with the most chips will win by a High card face one compared with a full house no face card low chip player this game is a JOKE>

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Anonymous

Feb 16, 2015
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I spent time earning my 200 millions, I just received a message stating that I could be a chip seller!!!! This is the second time it happen!!! I don't have the time to waste with your rubbish, get your facts!!

Somebody stole my chips one day you were not even able to restaurey chips. This is becoming pathetic, get proof because I did not do anything, I want my money back, you are not the one that spent time playing I'm really cross with your company and a lot of people are.

If this the way you are it's better to play with another one ill make sure to advice all my friends on Facebook and I have more than 2thousands!!

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Anonymous

Feb 16, 2015
0

Dear Sir/Ma'am,

While I was playing zynga poker on facebook on 21/08/13 I got an option buy chips on a bonus price. I bought 1.7M chips for USD 2.00 and the same amount got debited from my credit card. However till date the chips have not been credited into my account. I would hereby request you to please credit the chips into my account without any further delay and oblige.

Thanks & Regards

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Anonymous

Feb 16, 2015
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today i was playing at 1pm on 10m/20m stake and i won 410million chips i was too happy after winnig i logged out and logged in again and i saw that zyngia banned me unneccesirly without any reason i was too frustrated and i am now also unnecesrly zyngia banned me i want to file a suit against zyngia for unnecesily banning me a person wastes a lot of time in playing and 410m are hacked wtf...... i need my chips back at any cost i will drag zyngia to court if the'll not return me my chips

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Anonymous

Feb 16, 2015
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In dec i had 64m plus poker chips logged on and had 10k, tried every way possible to report this loss but to no avail have changed my pass word to no avail and every day i am loosing chips what is the point of playing on this site if i cant gain any chips because they keep disappearing .

even tried phoning but no way can i get a representative , and on help on zynga the web page is expired all the time , would like to have my chips back , and not lose them again unless i do so myself , this sucks !!!!!!!

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Anonymous

Feb 16, 2015
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thank you for the time edward Beliveau

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Anonymous

Feb 16, 2015
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I had just started playing Zynga Poker about five months back and I had been buying chips consistently and must have bought chips worth approx over $ 1500. I was the most ethical player that I never borrowed and transferred chips to anyone during this time.

On the 1st of January, 2013 I had bought $50 worth chips and on 4th January, 2013 I bought two big vaults worth $200 again. On the 5th January, 2013 evening (Indian time) while playing suddenly my poker game stopped and I started getting a message that due to some reasons my account had been suspended. I had 342 million chips when this happened.

This is really serious that without any fault I have been cheated by ZYNGA TEAM. This is most hurting. Please take corrective action.

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Anonymous

Feb 16, 2015
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My brother , Chuck Hans, has lost hundreds of millions of dollars in poker chips, meaning several hundred in REAL money. He has sent in numerous complaints and proof of the THEFT. Zynga knows he has been robbed and notified him of the activity and where it happened.

As the person who introduced him to Zynga , I feel responsible. He is a Retired Firefighter and I am a Retired Teacher, we are not lying. I have called the California office twice and had to leave messages because "their message said the operator was busy and to call back when they were not busy. That is stupid.

All he wants is his chips back. Can you help him ? There must be a REAL person somewhere at Zynga who can DO THE RIGHT THING .

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Anonymous

Feb 16, 2015
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Respected Sir/Madam, I m trying to buy Zynga poker chips via net banking...I am from India and there is no facility to but chips via net banking...i Dont have credit or visa card... plz help me out

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Anonymous

Feb 16, 2015
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I have been playing for a 6 months and as soon as I reached 1 million I cannot win a hand. At firstI felt it was just bad playing but 3 months of consistently bad hands?? Give me a break!!

I feel like I have to buy chips just to play now!! Why can't the cards be random like when I started at nothing??? At first I thought the people on Facebook were just whiners but now I realize they are right and you just want me to buy chips.

Instead why don't you let it be a random win and I would buy cuz I love to be the best??? I won't buy to waist my money to feel like a looser, I already feel like that thanx to 6 months of Playing and 5 Million lost!?

time is worth more to me then money and there are a lot of poker games online to choose from that won't screw me!!!

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Anonymous

Feb 16, 2015
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000 I have already been been a multimillionaire. Several times over but that is false advertisement. I want that money or I will never spend another penny and tell all my poker buddies to do the same!! Thank you

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Anonymous

Feb 16, 2015
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So now you let me keep 10% of my chips whitch was 1million chips so that means you took 28million of my chips from me for what reason i dont know which was very unfair im not sure if someone has hacked my account to take my chips so i would be greatfull if you could give me a full explanation thankyou

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Anonymous

Feb 16, 2015
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I've been a customer a long time I refer U guys 2 everyone and spend a lot of money and use ur serve card. I've been getting booted from games that I go all in I'm talking billions and u guys fold my hands or boot me from rooms now my chip count is very low cuz of these situations.

I feel I've been ripped off. I will discontinue my play and will make sure everyone I refered and know feels the same. I ask that u fix this soon so I can continue being loyal as a player. I hope u guys see I was not at fault and treat me good as I have you. Sooner the better.

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Anonymous

Feb 16, 2015
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I have put a lot of money into this game and I am not able to play it as I want. You have taken my money and will not get anymore. Very disappointing I have family members that play and will for sure tell them the bullshit you guys do.

Very upset and very angry at the money you take and have ripped me off. I played hi n low and it was not fair and not given me my winnings. Very disappointed, like I said I will tell ky family and I am do playing and giving my money, and I'm sure my family is too.

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Anonymous

Feb 16, 2015
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17th while playing at 4 pm central standard time at a table the 1/2 bids selection where you put down 40 I looked up to see that my over three milliuon earned chips/coins had seemingly disappeared mysteriously and I was left with only aboput a little bit over ten thousand chips.

I Had a winning xtreak that day but the computer seemed to be having trouble with the hi lo game and it did freeze . I eliminated the cookies and rebooted but it did not help with regaining my chips. chips .

I am in facebook and my name is TOWNIE KORNURMISSY ... coins please replace my hacked chips. thankyou for your time4, patience and support. i own a aspire 7740-6498 laptop maybe two years old. I used to play more poker games but now I am very disillusioned sinbce it was not easy winning all these chips and…

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Anonymous

Feb 16, 2015
0

i still wont accept your claim i have breached your terms and conditions as i know i havnt passed any chips or been abusive. least you should do is reply to my complaint. youve wrongfully stolen my chips. i hope you recheck your data and see i have played fairly and infact it is you that has unlawfully stolen my chips.

i wish there was a way to prosecute you. now can you reply to this message via my email address asap.

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Anonymous

Feb 16, 2015
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I am a new poker player of Zynga poker. I see all my friends play this poker game all the time so I decided to join also. Since they are all millionaires (In the game) I wanted to fit in the party too, so I bought a $25 facebook credit redeem card and used those credits all on Zynga poker chips.

There was a offer stating "$25 for 52M", and so I bought the 52M. My screen frozed right away and I had to shut down and turn my computer back on. When I logged on after the next 2-3 minute to check and play with my chips, I noticed that my chip amount is still the same.

I waited for a couple hours and check back but still nothing. you guys should really add more security to this poker app.

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Anonymous

Feb 16, 2015
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I am an active player on zynga poker, I was barred from zynga poker for selling my chips, I was reported by a man by the name of jasdeep a zynga player with the rudest foulest demeaning racist mouth to a woman called corra. Whilst we were playing, jasdeep was a spectator, and aggressively hunting corra, I said to him that to shut your filthy mouth, he did not stop his abuse and corra left the table to get away from him, ,there was another man at the same table called bill, he was quiet aggressive in his reply, to jasdeep, then

a few hours later we were both banned, so jasdeep made a false abuse report about us from the spectator seat, i lost 50 million chips, which I paid for with real money, zynga said that they have thoughroly investigated my claim, How can that be when I have never…

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Anonymous

Feb 16, 2015
0

What will cause you close my account and my Jeeps I have not done anything wrong and forbidden from you mobile phone while you are making payment by paying the Jeep has got the certificate of the mobile operator, Turkcell, jeeps from you again that I do is check my account and the account is active and the chips that you need if you do not give back to the legal rights until the end of the call.

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Anonymous

Feb 16, 2015
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Purchased and downloaded Words With Friends three days ago. Played it with no problems until today. I get my notifications that it's my move but I try to play my move and it goes back to the main screen. I uninstalled it, purchased the game again and installed it but the problem is still continuing.

I have a windows 7 phone and if that game was not compatible then it shouldn't have allowed me to purchase the app. Very disappointed with Zynga that I can't express my complaint directly with them. Will not recommend Zynta apps on my Facebook.

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Anonymous

Feb 16, 2015
0

on 12/19/12 my kids got into my Facebook account and got into my poker account I had 180 million poker chips some i had got from my Zynga serve account some I had purchased and some I had won they got into my account and lost every chip I had my kids are ages 7 &9 they did not know what they were doing and I was unaware they had got into my account on 12/20/12 I got into my account and

saw that my chips had gone missing I then chatted with a Zynga poker costumer Represenative about this matter and was told they could do nothing about it. 00 us dollars which is money that I do not have I have been a loyal customers of Zynga poker for a very long time and I have put a lot of money into this game any help that I can get with this matter would be greatly appreciated thank you for your…

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Anonymous

Feb 16, 2015
0

I received email today from American Express Thanking me for my recent payment..

However I have not activated my Zygna Serve Account. How did that happen? I contacted Serve they did not understand my concerns and forwarded me to American Express Fraud they checked my account informed me my account is not active.

I forwarded the email I received and asked to be informed what is going on.. American Express told me they would not contact me to let me know any further information concerning this breach of personal information.. I suggest we all do not sign up for this Zygna Serve Card..

Until you all get this situation under control.. Who is Cola Solar in Victoria that's what the email indicates I am getting a 404 error sites code when I clicked to contact American express from the email..

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Anonymous

Feb 16, 2015
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i got a serve card through zynga and every thing was good till i dint get the rewards for spending 25.00 or more you are suppose to get 16000000 mill chips i have spent 50.oo and havent got any i should have gotten 32000000mill the only thing i can think is that i had to purchase in different amounts because of the amout offered but i shouldnt be pinalized for that i spent the money i should get the rewards right. thats the way i see it you still got ur 50.00 and i dint get my rewards i could have spent the money some were eals but i chose to spend it with zynga so i trust u will make this right thanks and i love zynga poker i spend alot of money on it so i would be thinkfull for whatever u can do thanks agine

Michael Sanford

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Anonymous

Feb 16, 2015
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Hi, I'm writing to complain about a error with zynga poker witch left me 8.5 million less chip balence. I had a sure win in a hand when I went to call & it folded when the bar was not even half way around my profile picture. I have spent at least $70 & months playing zynga & very much like the game bet if I am not reimbursed with the chips I have been ripped of youse will not be getting an outher cent out of me.

Hours of play lost to to a zynga bug. Very dissapointed. I had problems with my iphone 4S and had to change it at the Apple store. I had been playing "Zynga Poker" for a long time and built up over $46,000,000 in chips. I backed up my phone on itunes but when I put the Zynga Poker app back on my phone, I lost everything. I was back to zero. I was told by Apple support…

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Anonymous

Feb 16, 2015
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On Zynga pokers sidewall lately there has been a link to Zynga serve rewards, supposedly through American Express. They ask you to link your credit and debit cards to it. As a promotion to get people to sign up for it they offered 25 mill to sign up and 5 mill to activate it.. further down the road there are other promises but this is as far as I got.

When I signed up for it and activated it I was hacked of the chips I already had in my account but my son showed me it could have only been an inside job. Zynga dismissed me rudely and on top of that so far no rewards for the sign up and activation promise. This is a huge scam to get in your wallet. Please be careful.

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Anonymous

Feb 16, 2015
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for a few days now, even when I win, I lose. no chips are added to my account from winnings, but it takes the tournament entry fees buy ins no problem. I play only tournaments. ince Friday, my account went down by about 30 mill and although I have contacted Zynga, they basically imply that Im lying and that they only owe me about 3 mill, and say thry were credited to my account. hey have not! nor can I accept the chips sent by buddies.

IT TELLS ME I have been placed e.g. 7th although I am still at the table playing with chips in front of me. They are hopeless! hey wont refund unless I can tell them the time I played each tournament. Who keeps track? i won a 2 mill buy in and thats the only one I remember the time it finished, only because there was a ovie staing on tv I wanted to see!…

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Anonymous

Feb 16, 2015
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While playing poker yesterday 27-9-012 it came through that I was permantly suspended and no reason was given. I have read the terms and conditions of zynga poker and do not understand why I'm suspended.

While I was playing poker my wifes picture and profile came on my friends list, my wife doesn't know how to play poker and has never played poker, but it came informed that somebody is using her profile to play poker. I have never invited or asked my wife to be a poker buddy.

Could this person, pretending to be my wife, be the reason I"m suspended? I think whoever this person maybe has a grudge against me, because a few months ago this same person tried to hack into my daughters (Gemma Fox) account. My daughter was advised by facebook to change her details, which she did. This person…

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Anonymous

Feb 16, 2015
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ive been playing poker on facebook for years and its been the last two years that ive been getting hacked or cheated out of chips by bots on this game, which zynga is in total denial of there existence, but back the hacked part, i was hacked 4 times in the one weekend and on the last hack a zynga agent said they would investigate how this hacker was able to gain access to my account so many times after everything being changed.

so i left it at that and went away abroad working, for 4 months and when i came home i checked my emails to see if they had emailed me but there was nuthing there, so that left me to contact them directly on there live chat option only to find out the chips that were stolen were restored on my account while i was out of the country, and i was also informed i agreed…

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Anonymous

Feb 16, 2015
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I was playing Zynga Poker from last night, while playing a message came to me that i violated Zynga terms and conditions and my account were suspended immediately. but i didn't do any wrong thing or inappropriate thing. i made 5M chips and my chips were taken away.

I have read many reviews and complaints about Zynga Poker, but now finally believe them all.

Again i made 5M and again my Poker account was suspended, again i made 3M and again my account was suspended. every time i made my chips by playing fairly but i was suspended 3 times a day! and each time all my chips were taken away. i would like to request you to solve the problem please.

I gave my precious time and made those chips very fairly, but my Zynga Poker account was suspended three in a row in a day! please help me. Just…

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Webwriter

Jan 23, 2015
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Farmville 2. The thread in their peer to peer support forum is closed. My issue is resolved according to Zynga. http://www.zyngaplayerforums.com/sho...h-not-received. Except it isn't. I purchased an expansion pack on December 18th. When it hadn't shown up by the 21st, I looked at their known issues thread and found it was being dealt with. I went on vacation for two weeks. When I came back it still wasn't available. I figured it wasn't fixed yet. When I reached the level that qualifies me to expand on my own, over a month after purchase, I looked again, only to find the issue "resolved."

Funny, but I still can't get the expansion without paying my Favors and Farm Bucks and then completing an interminable task. The purpose of the expansion purchase is completely defeated. Is there a way to…

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George Webster

Jan 19, 2015
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Dear sir, I would like to complain about losing chips after winning the hand, I was playing in the 20k 40k game and won a hand of 1.8million the chips were then paid to another player saying they won with a flush, there was no flush on the table and my high pair won the hand, extremlely dissapointed with this as I enjoy the game but this is putting me off playing. Thanking you in anticipation of recovering the chips. George Webster.

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Jacy

Jan 18, 2015
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I play the ninja kingdom from zynga on facebook, they advertised that if i spend more than $20 on Sephora i would get 3,208 jade, i have spend $50, and they didn't give anything and i have try to contact them, but they make it impossible to access their site. What should i do?

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Dennis

Jan 16, 2015
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I know it is rigged red this "from one of your ex-coworker of zynga. Another issue was skewing gameplay for the sake of profit, example; I actually resorted to bad math, to make the case for making a feature more fun. At the end of one sprint, a QA dude was complaining about the drop rate of a specific item being absurdly insane, and therefore fun. I looked at the code, and tweaked some values, gave it back to QA guy, and fun was restored. Product Manager overrides this, goes for fun, yet more profitable version.

No one strews with engineers who had access to intimate source code. I left Zynga on fair terms and proper handshakes.Zynga is a marketing company, not a game company. As soon as they cash out, Pincus will move on, and people internally will frantically try to keep all those…

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tan

Jan 13, 2015
0

My Zynga account was suspended. I strongly believe that I didn’t violate the Term of services as stated on the message during my login. Kindly investigate and reinstate my account.

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