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7-Eleven

1.0
390 complaints

Address

P.O. Box 711, Dallas, Texas 75221

Complaints

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Jerry Young

May 15, 2023
0

7-11store at 2400 36th Ave. N.W. in Norman, OK.

I have been going to this location every morning for over 15 years. I generally arrive between 9:00 and 10:00 AM to pickup coffee and fill my gas tank when required. The place has really started to go down hill through the past several months. Over the weekend I stopped by Saturday evening to get some and fuel all of the pumps were out of order. This continued on Sunday. This morning on my normal stop, they were out of coffee and they were out of Marlboro Lights. The Manager was setting on the floor apparently trying to restock their lottery machine and when I told her of my concerns she just kept jacking with the machine and seemed unconcerned. As you can imagine, I have seen many Managers come and go through my years of patronizing this…

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Jennifer Goddard crane

May 12, 2023
0

My specific complaint is that your clerk was as rude as I can imagine they would come I mean what a b**** I thanked her three different times during our transaction she never uttered a word back to me gross ew

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Kenneth thompson

May 4, 2023
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My complaint is about the 7 eleven in almond ny we deliver the newspaper to that store and the over night staff is rude they refuse to make food over half the time the toilet doesn't work and when it does work the bathroom is filthy the store it's self is dirty and not cleaned I wish for something to be done cause I do not feel that it is fair to the consumers or the venders the state of distinction this store is under nor for the safety and

health of the venders and consumers thank u for your time

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Sabrina Robert

May 4, 2023
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The owner of the 7 eleven in merced on olive and R 1107 olive Avenue merced ca 95348 was very unprofessional and was screaming at a customer who was reporting their cash app was never loaded.

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Kandy

May 1, 2023
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Went to the 7-11 on weiss and bay road in Saginaw mi they had a sign up for $2.18 off on two packs of Marlboro cigarettes and on the receipt they only give you $1.20 off

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Amanda Braeske

Apr 30, 2023
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This morning I went into buy my usual monster energy drinks. And when getting to the counter to purchase them. The cashier rang them up and I noticed they weren't on sale. So I figured it might be because I needed to enter in my phone number for the rewards.

How ever it still didn't show up for the 2 for 4. So I said there was a sign Infront of it that stated they were 2 for 4. The cashier was extremely rude and said if I knew how to read then I would have read it was for select flavors only.

I was like wow and I then started they might want to move the sign then that is in front of the flavor I was purchasing because it's false advertising. She then told me to get out and not return to the store.

I asked for my change back and she then threw the chance at me and said don't ever come…

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David A Montoya

Apr 30, 2023
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Is your store in pueblo Co on 4 th and Glendale supposed to be closed from 2am to 4am? Your employee has a sign on the door stating that it's a younger white guy with beard

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Caroline M Garrett

Apr 29, 2023
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On 4-24-23 @7pm i was inside 7-11 on King rd in East san jose when a milk vendor trued to get by me but there wasnt room and ge ran iver my foot with a full dolly cutting my keg when i told the vendor what he did he just raised his arms and sed " i didnt see you" not sorry or are you ok he continued totally disrefarding what he had done.

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B. Young

Apr 29, 2023
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My kids were with a group of friends that walked (in the rain I might as) to participate in today’s slushee promotion that they were all excited for. Despite there being a poster of the slushee event next to the machine, the attendant said they could not use their own cups. They forced the group of kids to use the standard cups the store provides.

Not only is this false advertising, this is both age and racial profiling, discrimination towards this group of kids.

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Catherine A Watts

Apr 29, 2023
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The 7/11 on Southern Blvd and Olive Ave in West Palm Beach Florida, is the only one that I have come across that does not honor EBT food cards. I also find that the 4 a.m. head manager is not only rude, but insulting as well.

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Lindsay mcelwee

Apr 28, 2023
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711 put a hold on my checking account and used all my funds,so that, I can’t go by her inhaler and refuses to release the funds back so I can get that for her. It’s a matter of life and death.

So what m going to check her out of school and take her to the hospital, which is absolutely ridiculous and unacceptable!!!! I’ll never buy 711 gas again for my lifetime. I’ll go to their competitor, OnCue from now on!!!!!

I’ve been a customer of 711 for 46+ years.

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Karen Breaux

Apr 28, 2023
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No styrofoam cups ever for Sodas! Location: Green Oaks & Sublet , in Arlington. The clerks or Manager could care less! No help !

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Emilio herrera

Apr 28, 2023
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The 7 eleven on east William cannon they are rude ! Half the time you try and complete a transaction and it takes your money out but declines it and they give you no reason why they rush you .

Never want to help very unsanitized . I keep going for paragraphs. In really would like a call back from the GM or store owner this is my neighbor store and I have to carry a pocket knife for my protection they close everything down early so

they don’t have to deal with paperwork at end of there shift I have15 plus years customer service and this is by far the worst experience I’ve had the worker told me to hurry up and move out of line I wasn’t even at the register but for less than a minute (832)642-0480 Emilio Herrera

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Porfidia Moon Caputto

Apr 27, 2023
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711 on DOLIVER RD PISMO BEACH ca 6 am I go to the 711 on Dolliver in Pismo beach ca every morning and often a couple times a day I spend at least 20$ in there everyday. Today at 6 am I walked in 3 men were in there also getting things.

I walked to the counter and this woman went to the cashier and didn’t have any items and got in front of me and said I want to buy 4 coffees. The coffee is not at the counter or anywhere near there.

Anyhow I wait while they start swiping all these cards if hers that aren’t working she’s saying this one has $2 and this one is no good etc. So she Doesnt even get her coffees. Jumps in front of the line and wants to pay before getting her items.

Now I’ve been waiting more than 5 mins and I’m in pain having trouble standing but I wait and then 10 mins pass and…

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Mika rose

Apr 26, 2023
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I got a med sized slurpee at the machine but the manager would not let me redeem my coupon. He was rude and irrate. It was the worst experience in a long time. I left by putting everything back and not paying.

This is the 7-11 entering route 28, with the human bean coffee shop and furniture storebbeside it.

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Donald Eagleson

Apr 26, 2023
0

D,. the monster working was already having a bad day I could tell when I walked in, she was perturbed . I told her I wanted a pack of cigs and 2 bottles of booze. She said got your ID I said I don't, I said damn 60 years old and can't buy any cigs or booze without an ID is sad. Which I understand policy.

But she looked at me with people in the store called me a little mofoerand to get the fuck out of her store. In my 60 years I have never seen anybody act in such an unprofessional manner . And demand as a senior citizen after you look at the film between 10:50-11:10 on 4/25 that you fire her on the spot.

This was unbelievable , She was heavyset with black hair pulled back, even the guy that was working i dont think could believe she acted like that. Shes very lucky my lil mofoing ass…

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Guy Billion

Apr 23, 2023
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Someone should call the Health Dept. This store lets homeless people sleep in the vestibule, where they piss on the floor. They let the homeless set up tents outside of the store and they poop on the sidewalk. It is also filthy.

The floors always look dirty.

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Juan

Apr 23, 2023
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Went to 7 11 broadway everett mass Owner leslie keohane Bought 2 beef patties tonight and when I brought them home they were as hard as a rock could have broken a tooth off it, this is not the first time I’ve ever had issues with this store selling old hard food that has probably been sitting out all day

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Gilbert Galvan

Apr 22, 2023
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The guy at the resgister was very rude in a hurry and not good customer service, his name is Marstro on 4/22/2023 this happened, store#14025 in Pico Rivera,ca 90660 off of Gallatin Road, he needs better training please. Thank you for listening Gilbert G

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Brandon Curtis

Apr 19, 2023
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slipped and fell at liberty park . seven eleven . i am . suing . because the owner has yet to treat me according to my claim . it has been over one calendar yr . i have had two accidents to date .

i nam sick and tired of getting the run around ....

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Ray

Apr 19, 2023
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Store at 18th & Welton, Denver CO. Has posted for the last week card only no cash and takes at least 2 weeks to restock lottery scratch tickets.

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Myriam Altidor

Apr 17, 2023
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On Friday, 4/14/23 i went to the 7Eleven located on Walt Whitman Road in Melville, NY. 99, took the oil, said I will be back with change and took the oil to put in my car. 35. I told him I know and that I was coming back with the change and I did after I put the oil in the car.

When I went inside another worker who had been there took the change and said "so stupid". I told him why are you calling stupid and that I was not stupid. I told him that he was stupid. He then called me a fat bitch, ugly, fuck you,…

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Tom waytula

Apr 17, 2023
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I purchased 10 mini tacos for $2.69 two tacos had nothing inside of them one taco was half of a taco, so seven of them we're okay

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Christy ledbetter

Apr 17, 2023
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47 in gas she said okay everything was okay I walked out the store I will go to the gas pump my boyfriend goes to pick up the gas and the pumps not working so we're waving and waving at the cashier to start the pump she waves saying for us to go back in, so my boyfriend goes back into the store and comes back out and

he said no she needs to talk to you so I go in the store and she tells me how much gas was she supposed to put on the phone and I told her to change from buying a pack of cigarettes and I told her exactly how much I had her and that it was supposed to be 8:30 so she's trying to print receipts she's like I don't show the transaction I literally handed her my money walked out the store to the gas pump walked right back in so

then she's trying to tell me you will I don't know…

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John Anderson

Apr 16, 2023
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Whoever opens the store at 936 Eastway drive in Charlotte North Carolina needs to be fired I've never dealt with such a rude unprofessional associate in all of my years of going to 7-Eleven he refuses to open the store on time and literally flips me off in the window when I'm trying to figure out why you won't open and just keeps there's customers out here and we're all lined up to come inside

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Michael Bostwick

Apr 15, 2023
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I went into the 7 11 on South ave and Leland in Plainfield NJ. I will never fo back there untill you fire your manager Jeremy or I recieve a formal apology for being talked to in the manner I was.

I already called and complained but I will not stop untill a reach the President of 7 11. Your manager Jeremy is rude and I do not know why his attitude is such. Get rid of Jeremy, I have been going to that location for years before it became corporate and never been spoke to in that manner ever.

I will pursue this to the top.

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Tisha Penn

Apr 15, 2023
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The owner of 711 in blue point long Island Ny is extremely rude. that he doesn't service my kind. I am a black lesbain woman so I'm not sure what he meant by that but it offended me. As I'm a regular customer at his store everyday and he's the only person that gives issues...

I've witneed him be rude to other customers as well. I will be taking legal action. After I expressed how rude he was he then told me go start my own business and make my own rules and get out of his store...

All because I had forgot to play two of my lottery numbers and he didn't feel like taking my order asked me to hurry up ... told me he only had one employee. numbers and that's when he went off...

me he was going to shut the machine down so I won't be able to…

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Stephanie

Apr 14, 2023
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My family and I were being charged different amounts for refilling our refillable 711 cups then other customers. 08 for water. The manager told all the employees to charge us according even when we had water to charge us more.

99 cents and it was never honored. We now go to a 711/aplus where we get free water and the refills are as listed. We are not sure if we are the only ones who were charged prices per the manager not what is listed and felt it was not right she is able to change prices when and to who she wants.

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Samyra

Apr 12, 2023
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I'm filing a complaint against the 711 in Chula Vista located on Broadway Ave the exact address is (285). On or about the past Friday which would have been March 8th, I walked into this seven eleven location and handed the cashier which was a black male at the $25 (twenty five dollars) and

asked him to deposit it onto my go2bank prepaid debit card which I believed him to since I come to this store on a regular basis and never had an issu e before. I was not given a receipt, and unfortunately the $25 was never deposited onto my card.

i went to the same 711 location again the day after this just to receive the same help as the previous day which was absolutely no help at all. I never received any payment on my prepaid debit card and I never got a refund either in regards to this matter.…

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Japnit Arneja

Apr 11, 2023
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I was a previous employee of 7 eleven. I wanted my T4 for tax purpose as I never received it at my home. I texted the manager of the store multiple times but he did not gave any importance. He gave me contact number of HR department person, who never answers my calls and texts.

I contacted my manager to please reach out to HR person and help me . But he just ignored me. I tried for a month but still could not get my t4 because of poor management.

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Rebecca Fields

Apr 10, 2023
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I went in the at 3338 Gallows Rd. in northern Virginia to get a cheeseburger bite, and they were very dry and stale, so I asked the store associate which was a male to make me a new one because they looked like they’ve been on there too long to make a long, short he refused to make me a new one and

looked at me like I was crazy! I use to work at 7-Eleven so I know what they’re supposed to look like I just felt like that was very disrespectful! So I walked out the store and didn’t buy anything!

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Lucinda

Apr 6, 2023
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The white girl was very rude and disrespectful

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Alejandro

Apr 5, 2023
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Employee by the name of Neisha very rude after waiting for her to finish everything else she was doing she said and i quote , " thats what she gets for being hard. soda cans in fell and ripped. Instead of offering another bag she basically said i snatched the bag which i did not.

Co worker next to her apologized for her behaviour. Frankly im just sick of this. The employees at this 711 are extremely rude to customers. And thia 711 ia right in between Naked City and the Las Vegas Strip. The employees there should be polite and nice Not guetto trash.

711 is a huge corp. id like to keep going there but not if u keep these type of employees that think they are right and customer is wrong. Thank you for this platform. Have a nice day.

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Alejandra Leal

Apr 5, 2023
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711 employee with really bad front teeth acted very poorly towards me by taking 10 mins to wait on me then not double bagging 3 tall soda cans and then when bag ripped and fell to the floor said I was and i quote " thats what she gets for being hard".

I dk what that means but this is the 3rd time ive had a bad experience with this store after boycotting it for a year! This is my neighborhood 711 and u have trash like this representing u in the heart of Las Vegas? Unbelievalable.

711 has always n should always be a pleasant experience. I was shaking when I walked outta there. Terrible. Almost scary. THAT YOUNG LADY IS NOT AT ALL RIGHT.

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Shaka Gonzalez Brown

Apr 3, 2023
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Overcharging tax at the 3700 12th St NE, Washington, DC 20017 location. 40. I told her that was too high, and she said it was tax. 50, and she told me to take it or leave it. I left it and will be notifying the city of Tax Fraud.

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Margarita Miranda

Mar 31, 2023
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, their debit machine has malfunctioned which is a bit frustrating but easy to work with. This morning I went to pay for my items at this location, again machine wasn’t reading well, the cashier demanded I pay another way.

I agree and ask if they can let me log back in to the 711 rewards so I could get and discount on my purchase since I only had so much cash on me, he refused. I continued to ask if I could get my rewards logged in and he just continued to rudely say no over and over.

Finally I paid for one item I could get with the cash I had on me and left the rest behind. I’ve been to all the 711’s in my town and several other through my travels and have never received such horrible customer service until today.

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Deborah Parsons

Mar 31, 2023
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Since when it is against the the to have multiple 7/11 cups? As a long the customer pays for refills ( if there are refills available) and ice ( refills are available), what's wrong with using the plastic cups over and over.

This is what happened at the 7-11 @7675 Colfax Ave in Denver CO 80220. This employee was outraged because I keep and reuse my cups, I have about 40-45 of them yet I use personal 4 of the daily. I took two of them in yesterday between 6:15 and 6:30 to get 1 refill and one cup of ice.

This employee went off , called me names threaten bodily harm and push me twice... clearly I want to pay cops were called and he said I was stealing. Paying is stealing? I have never stolen anything. This is the employee who lied and 86 me from that location.

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David Griffin

Mar 31, 2023
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The 7-Eleven #180 in Lake Alfred Florida is terribly ran by its workers. Nothing is refilled even the paper at the gas pumps for receipts. It’s dirty and the people act like they do not care!

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Robert

Mar 26, 2023
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I am.going to 7/11 at 552 Morris ave elizabeth 07208 there I find illegal workers work there .they have no.work permit or any authority for work .they work there 84 hour in a week with cash money.its not good for irs and legal people.so yesterday I send mail to irs department and labour department .because this time more people need job

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Wendy Lee Bishop

Mar 26, 2023
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On March 26th at 4:12am The graveyard worker he's very rude and he rather talk on the phone and be disrespectful towards people then do his job at the corner of Sunrise and Club House Drive

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Tomasina L Ross

Mar 25, 2023
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The black lady with glasses at the location on illiff and peoria, aurora, co 80014 refused to provide me cash back even though I was a paying customer. She said she -didn't need to do cash back the weekends and didn't need to provide a reason why

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LEVIT Marmolejos

Mar 25, 2023
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This lady has been very unprofessional. She wears a rag on her head and she’s always very rude to me and to my kids screams at my kids. I went to the store to get sugar. I had enough money on my card and she would not take my order I feel she’s discriminating against my family me and My kids always go into 7-Eleven and she is always very rude to me and

my kids I feel she’s being very unprofessional and just does not like me and my family I don’t think that’s fair she is discriminating against my family please someone speak to her and tell her to be a little bit more civil with me and my family, and treat us like a human being supposed to be treated and then she talked in another language right in front of our face so

unprofessional please somebody look into this matter because what she’s…

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Pissed off for wasting my time

Mar 24, 2023
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Show up to 7-Eleven and I'm locked out I see the employees inside of the store and they refuse to unlock the door this is at 102 N. 7TH STREET Allentown, PA 18101-1304 It's 3:18AM

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Bonnie Harris

Mar 24, 2023
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Every time I go to the 7/11 in Carson. CA their lottery machine is never working. This is a big inconvenience to me as I do not have a car and I walk there. Their machine is constantly no working. How come?

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Katherine Lee

Mar 19, 2023
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Yeah I was just at your store on 50th and the man that works there because my mom hadn't put the $30 on my card and I thought she had and I want to go try to pay for my drinks my son's drink and my cigarettes and it got declined so I was like okay so I'm going to call my mom and

get the money on my card that employee in there I don't know his name treated me like I'm a piece of dirt and beneath him and I went over to get myself to serve you while I was waiting for the money so I could buy that for him and I was like man and I'm talking to my son and did you get to my what what did you say like I really said something about him so

I won't be going back to that store ever again even though that's the closest one to my mother says because of this and so you might want to talk to him about…

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Rose Mascitelli

Mar 19, 2023
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I bought a ten dollar lottery ticket that you have to scratch the letters to form words. On ticket it says if you form 3 words more than 3 letters each, you get free ticket. Man at register said all he knows is it says not a winner and he won’t give me another ticket even though I just bought the ticket from him a few minutes before and purposely walked back to that store to get a free ticket.

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Heather Adams

Mar 18, 2023
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I placed an order for 2 pizzas went out side waited well over 10 min back in and they haven't even started them yet. On response the worker says his co worker decided to take the trash out instead of fixing a customers order.

No thanks have a good night I'm sorry no nothing on response.... To it off there were no pizza boxes so 2 pizzas were put into 16 1 slice containers. This is the most ridiculous thing I've seen and truly awful customer service Belton SC store

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Melissa Knowles

Mar 16, 2023
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I was in Pinellas park florida 9401 94th street while on vacation with my family including my handicap twin sister when we were attacked at the door by a man claiming we had to leave our pocket books on his counter before we shoppped? the anger from this man in my face screaming at me spitting in my face while he screamed at me was absulutly disgusting I was never so embarresed in my life I am a business owner and

there is no way in the world I would have that man representing me or 7-11 he is lucky my attorney does not get involved after looking at his reviews I cant believe he still has a job/owns a 7-11 store I hope to hear back abouth this situation from someone?

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K.c

Mar 15, 2023
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Aime the manager is very lazy. She is very disrespectful to her employees treats them like dogs. The way we was treated as customers is sickening. The store is always a mess. They don't greet you. Very disappointed in the service there. Store number is 38649.

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Valencia Ramsley

Mar 12, 2023
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I visited the store last night round 12am and the young lady that was there have such a wonderful spirit and a great attitude she was very helpful and patience with me so my overall store experience was wonderful I will be returning Back.

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