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7-Eleven

1.0
418 complaints

Address

P.O. Box 711, Dallas, Texas 75221

Complaints

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Alison Brantley

Oct 3, 2022
0

There are several complaints about this particular store, but I will add that most of his employees are nice and somewhat courteous. Todays was buying @buy one candy bar and receive the second for one dollar. ) name. Well, Sam doesn’t fix alot!!

This is one of several times this has happened and I am NOT shopping there again. I saved the receipt so that I might show “Sam” at a future date. Most all of the 7-11 stores my husband and I frequent, (he smokes) this is by FAR the worst.

Money is tight everywhere so please find one minute to correct this at this particular store. Cape Canaveral residents will thank you Sincerely Alison Brantley 321-408-4991

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Danny Miller

Oct 2, 2022
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WHY IS YOUR RESTROOMS ALWAYS EITHER CLOSED.. OR OUT OF ORDER IN THE NASHVILLE TN AREAS ????!!

But what I believe is the people who is working at these stations are the ones doing this … because the SHELLS station are always working … and if it’s out of Order it’s legit….

CAN YOU IMAGINE DRIVING ALL NIGHT THEN STOP FOR GAS AND USE A RESTROOMS AND IS TOLD ITS CLOSED or OUT OF ORDER ???….but you know better ..

IVE BEEN WORKING IN NASHVILLE FOR A YESR NOW AND ITS ALWAYS THE SAME THING..!!!…CLOSED OR OUT OF ORDER…

SO YOU TELLING ME WITH GAS PRICES SO HIGH.. and the restrooms not working???… REALLY ??? … all year … ??

HIRE PEOPLE WHO WOULD THE JOB … that’s all ….

I DONT LIKE TO COMPLAIN BUT HAS BEEN GOING ON TO LONG … snd I FELT IN THIS CASE I HAD TO SAY SOMETHING.. because I’m a driver ..…

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Daniel zurita

Sep 29, 2022
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Went to get 2 slices of pizza and 2 Buffalo rollers. The cashier was on her phone video chatting, she held the phone in one hand and got my food with her other hand. The phone was very close contact with my food, this is a huge safety violation and very unsafe food practices.

She never dripped her phone even when getting the Buffalo rollers. I told her that she needed to get off her phone as it's unsanitary and could potentially make someone sick or cause death. I'm in the culinary field and take food safety with upmost regulations.

3868 Delaware Dr, Fremont, CA 94538 is the stores location. Please handle issue with urgency and apply strict guidelines to serving food.

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Linda

Sep 27, 2022
0

My son went in they were very crowded and cashier asked him to wait so she could help him with the pump. 00 on the card. The store if not improved with good customer svs will have a lot of complaints hopefully improvement around the corner

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Pat

Sep 24, 2022
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The 7-Eleven at 10274 Okeechobee Road Royal Palm Beach, Florida 33411 Every time I go in there the fountain drinks are out. I have been asking for weeks about when they would have the fountain drinks restock and they just say they don't know.

Can you please look into this as they never have any vitamin water or juice for fountain drinks. Thank you.

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Daniel Fortney

Sep 21, 2022
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Your store in Shinnston West Virginia is a joke.You go in to buy items and a gift card specifically and they can't activate it the manager is the only one who can,buy the way she was setting in her car outside. So I will never ship there again I hope I can pass this on to as many friends if mine as I can,I hope they all stop shopping there .

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Molly Morrison

Sep 19, 2022
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7/11 boronia At 5.30 am I called up asking if he could put a car battery for my key on the front desk because my dad is coming down as my car won’t start and the 7/11 worker was yelling at on the phone and hangs up on me. So I called back because all I need is a battery he was then threatening me saying he is going to call the police but I was trying to make him understand I just need a battery for me keys and then he continued yelling at me

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Carlos Flecha

Sep 18, 2022
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How does a 7-11 run out of coffee? And when I approached employee , she had no response. I don’t have much time so when I go in for a cup of coffee I expect to get one. Not anymore apparently

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Paul Sullivan

Sep 17, 2022
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The 7-Eleven on South Street and Front Royal Virginia is always understaffed and has the worst customer service I've ever experienced at a 7-Eleven or any store for that matter management needs to quit being so tight and hire a few more hands cuz it is really busy 7-Eleven and needs more people working

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Lisa Shaw

Sep 16, 2022
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I live n berkeley asprings ,wv. I have been going to 7-11 since I was on enough to walk and go atleast 4 times a week and if I don't go my family will for me. Employee's are usually very nice.

But recently I've experienced an employee who is very rude and watches ur every move. Just because I look young. I'm not I'm n my 40's. I've never stolen anything in my life and I over heard her telling another employee to watch me.

I've never felt so humiliated. Is this how this store is ran. To embarrass the customers. I will not be returning. Her name was Lisa, atleast that was what her name tag said. She must be new. That was my first encounter.

Will be my last too. Will go to sheetz for now on and that's on the other side of town will be worth it. By the way I will be letting others know to…

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Anel

Sep 14, 2022
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The gay name Gabriel was so rude to us when we asking if we can use the bathroom! These happen at 5419 s 4015 w today september 14 2022 around 1:17 pm !! Please put more attention these Cain the trash people

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Roger Miller

Sep 14, 2022
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I was at the Sunoco also 7 eleven on Military and Portage and as I was standing at the counter waiting to be checked out the employee that was there was handling food without gloves on that is so unsanitary...

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Alexis deMico

Sep 13, 2022
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The male cashier was talking on the phone. I could not tell if he was talking to me, or not. Very rude! Happened around 8-9 PM on 09/12/22

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Paul Adler

Sep 12, 2022
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Tonight I went out to get a cup of coffee. 2711's near my house right out of the house brand coffee. Both night employees refuse to make a new pot and suggested I drink a stronger brand that I do not like.

The first star is at darling way and Riverside in Roseville California. The other store is at Kirby way and Riverside in Roseville california. So I went to a third 7-Eleven near my house. That night employee was also out and refused to make a pot.

He only made a new part of coffee when I threatened to talk to his boss tomorrow morning. So my question is is just saying give the customer what he wants when he wants just a line or do you stand by it.

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Ms.Darias Lawrence

Sep 9, 2022
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com 503-519-0431 or 503-740063

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Chris gibson

Sep 9, 2022
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Unfriendly does not ask if you want a receipt

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Chryses Hope Menefee

Sep 7, 2022
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I was in Pflugerville Texas again tried to make a deposit on my chime card and they told me they couldn't do it. I am not happy with this. As I was traveling through town and needed to put money on my card.

I don't understand what it is with foreigners managing 7-Elevens nowadays, but they refuse to do any normal services that they are supposed to do. Put me in a big bind. I needed to pay for gas my credit card and was unable to do so.

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Jason Comfort

Sep 7, 2022
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I went in to put money on a bank card using cash, $115. " She replied, "no, the first one took," and she gave me both cards and the receipt. I have never had any problems with loading cash on my Varo card and 95% of the time, the money shows in my account within five minutes.

This narrative has already taken too long and I'm sure you probably know where I'm going with this. After four hours, back to 711, clerk said look at the receipt, says approved, go home, kick a puppy, call bank, get more pissed. Hug kicked puppy. Email bank three times.

Response from bank is the account number on the receipt does not match my Varo card, the second card I gave her or any card or account belonging to me. Both bank and 711 both say whatever they say, so, what the hell?

Did the clerk scam me?

Also,…

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Dillan Morris

Sep 5, 2022
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There's a 7-Eleven on West Balboa boulevard in Newport and the guy who works at night is really really not a good person one day I was in the 7-Eleven and a customer had gave me 50 cents because I was short on a pack of cigarettes and because of that the guy who worked there had told me that I'm a broke and

then he cussed me out he said mother ever that I'm a broke mother effer I sent twenties hundreds of dollars at the 7-Eleven I take out I spend hundreds of dollars a month on cigarettes that I buy there which you can see on my account when I purchase them cuz I use my phone number every time there's no reason why the person should be working when he treats customers and people the way he did he has no consideration or feelings whatsoever I don't know who hired them but he does not know…

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Steven Garcia

Sep 5, 2022
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It's 9:30 pm CST on September 4th, 2022 and I am at 711 off Alpha Rd and Preston Rd in Dallas, Texas. The 712 also has a Laredo's Tacos in the same building and the store clerk, I didn't get her name (see attached photos) has been rude and disrespectful from the start.

I was buying tobacco and 711 brand vanilla cookies which I was redeeming for free with my 711 reward points. The total still showed i was paying for the cookies and I asked the clerk if she can help with that and she said it's not her job to know how to work my phone..

speaking in a loud belittling tone in front of at least 8 customers waiting in line. She has been since ignoring me and I took a call and the very moment I started speaking she walked toward me and said something to which I didn't hear and got back to her…

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Klaudia duarte

Sep 4, 2022
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7 11;located on 6th Street corona ca The gentlemen behind the counter is extremely rude he tried to charge me 2.00 for a small coffee at 1.69 told me I was a liar. This after the other day I went inside to ask for some water. He told me NO. THE STATE OF CALIFORNIA SAYS IT IS ILLEGAL TO DENY ANYONE WATER. WITH THAT SAID HE NEEDS TO BE REPLACED INMEDIATELY. IF NOT WILL FORM A PROTEST AND SHUT DOWN THAT STORE

THANK YOU FOR YOUR TIME. KLAUDIA L. DUARTE

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Jim Kelley

Sep 2, 2022
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Here we go again! There's a new middle eastern guy who works evenings at 7/11 on Milmont in Milpitas, Ca. Who refuses to learn customer service or even his own company policies. Yesterday he refused to sell me (0a partially crippled, 50 year old stroke victim a beer!

I believe the last middle eastern guy who did that to me was fired. I don't see him there anymore. This was the guy who also lied to me saying 7/11 doesn't accept EBT when I wanted to buy milk for breakfast.

These middle eastern guys are Milmont seem to joice in making a heart patient have to walk a quarter mile in 90plus degree heat to get what I should be able to get a block away! I've had enough! I'm not a well man and I don't need to given a hard time at 7/11 by some middle eastern cashier who clearly doesn't have enough…

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Tressa

Sep 2, 2022
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I bought a gallon of milk as I do 3-4 times a week on my way home from work. I got home put milk away and didn’t think anything about it. I poured a glass of milk the next day and it’s completely spoiled!!! GROSS!! No biggie!

Took it back to same store, notice I was charged twice for a box of cookies. I only noticed because when returning the milk I had my receipt in hand. The store manager gives me like an interrogation about it.

But says, “grab new one”. I searched for one with different expiration date. There is not one available. So I grabbed one, and opened it before leaving this time and what do you know?? It’s spoiled too!! The manager shrugged his shoulders and said “it’s new one”!!! OMG!! I said!!

I’m not buying a spoiled gallon of milk!!! This a$$hole wants to hear nothing…

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Eli Lais

Sep 1, 2022
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ATM scammed my sons money and employee told my son to leave and wouldn’t help him so I left work to come deal with problem and manager shows up and was rude and started yelling at other female employee about helping us and called us names and refused to help us. Worst customer service ever and they should all be fired except the female employee who actually helped us and got in trouble for it

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Raymond Robinson

Sep 1, 2022
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I was recently a employee of 7/11 and subway in brackettville TX 78832. Management is taking employees hours, making employees work while having fevers of 104 on multiple acassions risking spread of covid to customers and employees alike. There's been money going missing and paperwork being mishandled and blamed on employees, when the current managers are doing very well for themselves, going on vacations, nice cars, and very odd statements are made at meeting telling employees to do not mess with paperwork cause she can't risk being having stores finances investigated.

We are to stand 8 hrs with no breaks or not being able to sit down for quik 5 mins. We are verbally abused and green lighted constantly. This specific store has had its issues over years and it's just got worse.

There has…

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Jason duty

Aug 30, 2022
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Hi, the nature of my complaint is starting to look like it's because of the color of my skin. A few weeks ago I tried to purchase a cup of ice from this 711 and the lady tried to charge me like I was buying and entire soda.

This upset me and I left without purchasing anything. About a week later I went back into the store and the lady told me I was not welcome back into "her" store because I called her a bitch and for wasting her cups.

She also had another employee backing her faulse claims. Iv tried to let this go but now that I'm learning more and more about this place and this lady I feel it incumbent apon me to pursue this problem. I have found out that this lady has also threw out a number of other white 40 year old male customers.

This lady has something against us of this race. I…

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Sophia

Aug 23, 2022
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The store at 4300 Main Street, in Chula Vista, CA is a cesspool. Nasty racist clerks and the store is filthy, coffee cold. I went in today anyway for the Cafe Con Leche then went to drink it in my car.

Minutes later a clerk comes out and tells me I can not be there. She was snarling angry and disrespectful. I am livid and in shock as I sat across the street and watched other non black people do the same and even sit longer than I had been there.

I had sat here in the past and enjoyed my coffee and never had a this happen. I believe it was sheer racism and the two women clerks working are particularly hateful. I have put in a call to the NAACP and the Chula Vista City Manager and plan to pursue every complaint system I can as well as reviews describing the incident and warning people not…

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George Marshall

Aug 22, 2022
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On 8/21/22 about 11:30 I went to this store to purchase a pizza. The store clerk tells me the oven is broke. This the 4th time I went to purchase a pizza to be told the oven is broke. I'm alleging that the actions by these clerks to deny customers who order pizza at night is failing to provide the same public accommodation.

Their decision to deny individual customers that wanted to purchase pizza was based of their economic level and being homeless. I will be filing a civil complaint against this seven 11 and employees that are denying customers the right to purchase a pizza from 11pm to 7am. Thank you

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Laurie

Aug 19, 2022
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I Have had problems with the staff at 7-11 located on north main and daly in Los Angeles ca 90031 every staff tells u something different about loading cash app im frustrated about this unprofessional and discrimination against certain people

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Dennis Rodkey

Aug 18, 2022
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Charged 78 cents extra on purified bottled water was 2 for 3 and there is no taxes on it cause Pennsylvania is non-taxable or exempt argued with guy for 2 minutes then got passed and just threw an extra dollar at him it wasn't about the money it was about the principal it's 2 for fuckin 3 no tax it's water fuckin piece a shit

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Chris Beck

Aug 18, 2022
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I am 21 years old and the owner refused me from purchasing alcohol because he didn't believe me. Even though my ID is valid and I was born on February 24th 2001. It is indescribable how disrespected I feel even though my credentials are valid.

I can't believe that 7/11 allows such behavior it is disgusting without even checking the facts. Im done with 7/11 I don’t care about them anymore.

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Jason

Aug 16, 2022
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Ft. Lauderdale on 4th Ave. Rare breed of rude employees. Old guy is a psychotic yeller. All employees refuse to give owners name or a way to contact the owner with my complaint.

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Richard Rogers

Aug 16, 2022
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Chandler tx for 315 An associate discriminating against customers by choosing to use a state ID that is not issued to the consumer to make tobacco and other purchases for their friends while demanding other customers to show proof of identification

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Anthony Henriques

Aug 15, 2022
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I'm a regular customer to the store. one morning I go in and I set down my vape pen on the counter and told the clerk who I know not to let me forget it by the time I got back to the counter with my drink it was gone and

we were the only two people in the store except for his manager who came in while I was buying my drink. I proceeded to get into and argument with the same employee when he got loud took off his shirt and got right up in my face and then kicked me out of the store his manager wouldn't let me even tell her what happened.

I've now sent two separate emails to their customer support and have not heard anything back yet still and it's been about 4 days I really need something done about this because I don't deserve to be kicked out of the store I'm one of the best customers…

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J.

Aug 14, 2022
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You are offering pizzas at $4.99 + tax in Florida with Rewards. When you try to buy it, the cash register charges $6.89 . $4.99 + 7% tax DOES NOT ADD UP TO $6.89.

This is illegal.

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Kristi woods

Aug 13, 2022
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My nearest 711 is always out of a lot of stuff. They are a very busy store and constantly run out of things and thats due to poor management. Also the head manager some times talks to his employees horribly. He gets mad and fires them and then they end up not being fired.

5714 BROADWAY AVE. GALVESTON TX 77551

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Aunna kings

Aug 12, 2022
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8601 Grapevine Hwy, North Richland Hills, TX 76180 there was a commotion going on August 10 there was two woman’s one man she was argue with a older man ball head with glasses if I’m not mistaken she was calling Brian the other woman was skinny with long black hair she was in the hallway of men and women’s bathroom woman is behind the counter is Nicole I see her every morning she’s a very sweet young lady she don’t bother with nobody So she’s going back-and-forth with Brian There the other woman has something to say that didn’t have anything to do with her and

till I heard Nicole tell Brian get this man away from me I left it off until he came with the come on we could take it outside and realize it was a man want to fight a female

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Thomas peterson

Aug 12, 2022
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I feel I been discriminated against because of my color at the 711 here on 17th st I filled out an application to work at your store and I’ve stopped in to see about the out come 6 times. Not only did the manager lie to me saying he was not the manager any more wich I found out is a lie because I stop in there everyday and he’s still the manager though he claimed he wasn’t.

I have cashier experience an I’ve worked at 711 before. I filled out the app an ghe manager reluctantly scheduled me an in interview. I. ” I’ve stopped in six times to talk to the manager an he still says he’s not the manager.

I’ve left my name an number six times hoping for a call but no contact is made, The only…

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Lulu

Aug 8, 2022
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I went to add cash to my cash app and the lady cashier grabbed my cash app card and swiped it and gave me a receipt of 9added to a green dot universal debit card..I have receipt and I called the 800 now mver only to get transfered to the refund people and the call not go through..please help me 6197095728

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Linda Klinkerman

Aug 5, 2022
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7-11 located at intersection of I35W & 114 just East of the Dallas, TX, race track: The bathroom was in the worst condition that I have ever seen. The sign said sink was broken when entering. Yes it had been broken for months; the bathroom was filthy—toilet not cleaned in a long time.

Sink had tobacco and dirt all over it. Trash was overflowing, as tall as me almost! The hand sanitizer on the wall was empty. They should have a sign on it for “out-of-service”! I told the young man who checked me out to tell his manager! He was extremely polite!

With all of the diseases in our communities today, this was very unhealthy and disrespectful for customers! I have never complained about any establishment in my life until now ❣️

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Linda Klinkerman

Aug 5, 2022
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7-11 located at intersection of I35W & 114 just East of the Dallas, TX, race track: The bathroom was in the worst condition that I have ever seen. The sign said sink was broken when entering. Yes it had been broken for months; the bathroom was filthy—toilet not cleaned in a long time.

Sink had tobacco and dirt all over it. Trash was overflowing, as tall as me almost! The hand sanitizer on the wall was empty. They should have a sign on it for “out-of-service”! I told the young man who checked me out to tell his manager! He was extremely polite!

With all of the diseases in our communities today, this was very unhealthy and disrespectful for customers! I have never complained about any establishment in my life until now ❣️

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Elizabeth Stewart

Aug 4, 2022
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I live close to this 7-11 and have visited at least 6 gas visits with no paper receipt at the pump. The trash cans by the pumps are overflowing with trash. The cashier help aren't real friendly. The guy the other day was but morning shift won't speak nor even look at you.

I love 7-11 but don't even want to come in this store for coffee. Earlier this week they only had large lids. Said someone was suppose to come in and make an order. Please pull this store back together! This store is not in the ghetto!

7-11 20830 West Belfort Richmond, Tx 77406

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Stephanie Lutz

Aug 2, 2022
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Hello, I worked my 2-10 shift yesterday. I had a thousand dollar and some money order to do yesterday while I was on clock. I am terrible at doing money orders that are that high. Now I am going on vacation in 2 days and my ex boss Jessica from the park road 7-eleven saw that I apparently rung up $700 for money order on my register yesterday but not on the money order machine.

I called off today and got fired for calling off. Now because I’m going on vacation in 2 days she’s trying to accuse me of stealing that $700 but I NEVER STOLE ANY MONEY FROM THE COMPANY. Apparently a “few” people told her that I wasn’t going to have enough money to go on vacation but that’s not the case.

I was trying to SAVE UP enough money so I get to my vacation spot and back home. AGAIN I NEVER STOLE ANY MONEY…

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Donna obrien

Jul 31, 2022
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The owner an older Indian man is the nastiest person on earth. You can’t go in there once without him yelling or getting very nasty to someone!! I’m handicapped so I move a little slower and he yells at me that the line is getting bigger, and embarrasses me in front of customers!

I went in there once with my older son and I had all to do to keep my son from jumping over the counter and knocking him out! Last week a customer told him one day he’s gonna piss off the wrong person and he may get a bullet in his head! And he deserves it!

It’s 2 blocks from my house and I go a mile away to another 7-11 to get my coffee now!! He needs to be put on a leash and it’s NOT just my opinion!!!

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Sally Underwood

Jul 23, 2022
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The employees at 7401 are the rudest people. I have been coming to this store since it open. The employees are non professional, rude, and obnoxious. I have never been disrespected by anyone like these employees. No one should have to put up with type of behavior. Unacceptable!!!

Time and date 2:25 pm CST July 23! I expect a follow up re this complaint.

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Paul J Rush

Jul 22, 2022
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The offer screen at the register say if you buy 6 drinks then the next is free. I get a drink a day and do not get a free drink. This is false advertising and complete deception from 7-11. Even the employee just laughs and says it's false.

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Alice a Davis

Jul 20, 2022
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On July 19th around 10 o’clock I went to the 711 to redeem lottery tickets . A clerk by the name of Anub told me in a very rude tone that if I didn’t check the tickets first to get the amount he wasn’t either !! What ?

Clerks always verify the amount . Well I proceeded to leave because of the unwarranted rudeness then I said to myself I’m a black woman retired from LAPD I’m not excepting this type of treatment under no circumstances from anybody !!!

I politely checked The tickets gave Mr Anub them amount (22 dollars) he turned around proceeded to check the tickets as if I was lying !!! I asked why he would do that so blatantly in my face ? Really I felt RACIALLY profiled !!!

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Christine Veldink

Jul 19, 2022
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I was just at your location At 2869 N. E. , Portland, OR at 3:40 PM Tuesday, July 19, 2022. I wanted to get $30 worth of gas and pay for the rest of my transaction on my EBT card.

The male employee working the register didn’t appear to be very knowledgeable about working the register because he wanted to bring up my items separately from gas and card. I told him that was fine and handed him $35 to pay for all of the items that weren’t food.

I also had swiped my food card. He proceeded to hand me $15 cash back. He had used $20 of my cash to pay for food which is not what I wanted to do. When I brought this to his attention he proceeded to tell me that I could only get $15 of gas if that’s all the cash I had and it wasn’t his problem.

He also told me I was out of my mind and made several…

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Nicholas Wisz

Jul 13, 2022
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The guy at the counter, my girlfriend went in front of me to pay for her stuff, and while there’s a line he wants to stop and as loud as he can ask why I’m not paying for my girlfriends stuff, and that it’s more man like to pay, when I really didn’t have the money, and he called me out in front of the whole store, I want something done against him, not how you handle customer service at all, and

I’ll probably never be back in that store as long as he works there cause I’m scared I’ll cuss him out,

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Jacob campo

Jul 11, 2022
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84 dollars and the other guy heard on my phone also the amount and how many times' money was taking from my card it was three times which means I'm missing $14 dollars

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