ADT

Yes I have been with ADT now for about 2 weeks because they would not return my phone call or come and redo the equipment that they installed with the wrong equipment so they would not talk to me

f I could give zero stars, I would. Absolutely terrible company. They were supposed to fix my cameras, came out and it was fixed for literally a day then went out again. I am paying for cameras that don't work and every time I tell them I want to just cancel service because my cameras don't work they tell me I can't because I am under contract.

I can't even get any one else to come fix it because it has to be a ADT vendor. None of the ADT vendors were available initially and so I was getting annoyed to be paying for cameras that were not working.

But most disturbing is the day that they did come fix my cameras , they signed my initials on the contract without my consent. They didn't even tell me they were signing the contract nor did not show me the contract.

I saw the work order the…

They gave me a transfer account that has two other ladies from two other states on my account number! My VISA was used for autopay!!! I have been paying their bills!! I tried to resolve on the phone from 3:30 pm until 9:05 Pm when they closed.

I have my account set up for deletion. Permanently close!! The stupid clerks say I have to pay off the other two ladies contracts totaling $4,800+ dollars!! I kept calling account management & billing. I got different payoff amounts. I don’t owe SQUAT!

I have been paying the other ladies bills!! It seems s matter for s lawyer!! I will sue them because I am not paying for a layer and the ADT RANSOM!!!! Eff you ADT. Their operator are at home sitting on the couch and don’t care about you!!!

Extremely poor customer support and issues with the hardware. If it was possible I would rank less than a 1 star

Always had technical issues. Two months before contract ended they promised a chime extender would solve issues. They told my wife to e-sign a document in order to charge the monthly cost without notifying her she could have just purchased the extender without signing or incurring the monthly charge.

Immediately after signing my wife received a new 3 year contract which she never agreed to. We called the same day and we’re told we could not cancel. The contract said we could cancel within 3 days of signing, so we signed the cancellation page of contract, dated it and returned it certified return receipt requested.

They are refusing to terminate contract. Better Business Bureau said there was nothing they color do even if we canceled within timeframe indicated on contract. We were…

The tech did not use his expertise to evaluate options with my husband. They did not evaluate if the motion sensor worked were places. They moved the control panel with my husbands permission. To literally the middle of the wall in the kitchen- so now we will have to move again, because it is ridiculous looking.

The whole purpose he moved it was he wanted it to alarm instantly, did all of the move and then stated we would have to leave a delay. All in all, didn't fix the issue, the control panel will need to be moved again, the motion detector will have to be moved again and now I have damage to the wall in three areas. Also, a service charge.

Very disappointed with this experience. I have always had great service in past, but this is completely unacceptable.

They do not even deserve star our system doesn't work properly we have paid multiple times a fee for someone to come out and look at it it has been defective and has not gone off when it was supposed to I would not recommend this system to anyone looking to get a security system

We have been with Protection one and ADT for about 20 years. We recently moved and wanted to set up service again. We set up an appointment for a quote. Bryce was very nice and gave us a quote. It's been two weeks and we have not been able to reach or get ahold of him or the regional manager here for our install.

They mentioned two weeks for an appointment when we signed up - then it pushed to 4 weeks. Then they stopped calling or emailing us back. It made us question the service level of ADT, and we pulled out. Pulling out was impossible with them- so I had to go to corporate to cancel our contract.

I still do not have written proof that we are canceled - and we need that. We also needed to get our deposit back. We are very disappointed to have been loyal to a company with our personal…

Children's National Hospital is being scammed by someone issuing the refund checks. The checks are then sent to Danielle Caines and Ronald McCallister a brother and sister team who recruit people to cash the checks for a percentage. The money is sent through Walmart to Walmart, FedEx, and western union.

I have a copy of one of the several checks cashed at Redstone Federal Credit Union located in Madison Alabama where Danielle Caines resides. C. I don't understand why nothing is being done to stop this they are stealing money from families who need it.

Danielle Caines is also a part of an EBT scam in Decatur Alabama. It has come to my attention she is employed by your company, I am a resident of Maryland and former Children's National employee who discovered this scam.

First no one answers the phone and you spend hours trying to talk to someone

2nd. there was a new contract supposedly initiated for me in April 21. I never would have agreed to a 3 year contract.. I am a senior citizen and don't count on 3 years. I want a copy of the recorded phone call since I now need to cancel April 22 and have been told I will owe over $1000. This is taking advantage of a senior citizen who doesn't remember anyone explaining this kind of contract penalty. I have been a customer for years and now they want to punish me because I know longer need the service. I should not have any kind of a penalty for canceling something I did not agree to.

I canceled a doctors appointment to be available today December 1 to have my monitor installed late afternoon I get a phone call check is out sick today so will have to reschedule made several phone calls on hold for over 45 minutes disconnected several time this is unacceptable and as far as I’m concerned I am so mad I intend of golden box with equipment out in my yard and I can pick it up and do whatever they want with it your research was made last week you do not wait to the very last minute and

do this to people unacceptable service

Mario was horrible in Glendale, CA. Worst service ever. He had no idea what he was doing. He messed up upgrading the system multiple times and we winded up cancelling the upgrade completely after 6 hrs of him trying to rig stuff. Not acceptable at all.

ADT, get rid of this guy. You lost a long term customer over this one

p until recently I was an 11 yr customer. I went wireless a few yrs back and within the last couple of years, the cell service has been bad which means Adt gets no signal from my alarm system. I had a tech at my house a couple weeks ago , stayed 2 hrs trying to figure out the problem, but mostly talked about how Covid was fake, his disbelief about the vaccine and

why do people use deodorant when they put aluminum and other metals in deodorant, a real piece of work you guys employ. I dealt with it hoping he could fix the problem. He said he couldn’t. Disconnected everything and took the wireless antenna and Said I need a land line.

No phone company does single land lines anymore. Now I have a keypad that is disconnected, wires hanging out and NO service, yet when I called to cancel my…

I called ADT to have my house protected. I was answering all there question. Till at the end where they said I had to go to a 3rd party a sister company which ADT own. With a whole different name.

ADT is a racist company toward me. Any company that make you go to a lower class company means that they don't want your business. Racists Basterd!!!!!!

My mother passed away and I had to call to stop her service. The first rep I got was polite and took information to pass along to second one. The last guy was mumbled mouth and I couldn’t understand him at all.

I was on the phone for 30 minutes. He kept me on the phone even though he had all the information.

I had annual inspections completed on 2 buildings located on Jackson Barracks in New Orleans on 10 September.. During the inspection the batteries were found to unserviceable.

Since that time I have called everybody under the sun to get an invoice so I can pay the PO.. I dont have enough words left to tell you how many people i have called to try to pay the PO.. I need an invoice.

Additionally, I have yet to receive a quote to replace the batteries. I have been waiting since Sept 10..

The only person trying to help and is returning my phone calls is Clay Fayard, but he hasnt been able to get someone to send me an dang invoice.

please help!

I am attempting to get my ADT alarm system fixed that i have been attempting to get fixed for 6 years now to still have no good outcome i was told system would have to be hardwired to an extra cost of $3000.00 after i already spent $2900.00 for a complete piece of crap wireless system i was told was great at this point i would like my contract cancelled due to the fact of the system not working as promised

I was called by an ADT Customer Service Representative and verbally insulted both racially and sexually because I chose to hang up on him the day prior because he was rude and condescending. This person has access to my personal information and used it for unprofessional reasons.

It is highly disturbing that I was verbally assaulted by a security company representative. I am paying for peace of mind!

To accurately rate ADT Security, there should be an option of zero stars. In a simple attempt by phone to schedule an appointment to have my system upgraded, I spent 7 hours 30 minutes over the course of 3 days.

The majority of the time was spent on hold, being transferred ,and being disconnected. The phone reps that I did speak with (Joe, Jace, Dana of Wichita) were useless. The proof of this is that no one was able to make me a simple appointment.

After 12 years with Protection One, now ADT, I am repeating my uttermost dissatisfaction here, to the Better Business Bureau of New Orleans, plus Mr. De Vries & associated Board members. I have fired ADT and am happily vindicated by the one star opinion of them by 43 previous customers!

Where do I start? ADT has been an absolute nightmare! I work at a property management company, we manage hundreds of homes, and thousands of apartments. One of our apartment buildings is having problems with illegal activities going on right outside the gate on a daily basis.

The tenants feel intimidated by the drug dealers who are aggressively trying to sell them and anyone else who walks by drugs. We have called the police several times, they have done nothing. The police said we needed "Proof" of their activities, and said if we got them on camera that then they would investigate or make arrests.

This is the SOLE reason for the camera system we have had installed there by ADT. ADT installed the wrong cameras from day one, and gave us no way to remotely monitor them (other than on our…

On 6-1-21 I needed a new fob, the back broke, I called ADT I told them I had a FOB that had a small window (DSC WT 4989), and would like to get the same model -- they said no problem. Because I like to see that the security system was engaged as the fob did not always work.

When I learned they had to come out and link it to my system I added a glass break and a motion detector. My appointment was for Sept. 15, 2021. Repair man arrived thought he was just giving us a FOB, did not know about the glass break or motion detector.

He was upset, but after about an hour of phone calls it was decided to install the glass break and motion detector. He said he would order the fobs and someone would get back to me. After a few days no one called, and I received an order complete. On Sept.

20 I…

I cancelled ADT the next day of ordering since it was an error on July 31st. 90.

However, I get billed every month $38 to my credit card for monitoring services. I called ADT customer service 6 times so far requesting cancellation. I was told another contract got opened after 4 days and I am getting a hard time cancelling.

I have a security system with a different company and did not want ADT at all. I do not where else to go to cancel my account and stop the auto billing of monthly charges to my credit card. I also wrote a letter to the CEO at 1501 Yamato Rd, Boca Raton, Florida 33431 and no response yet.

I really need guidance on how to go about canceling and spread awareness to other customers on the service. Thanks very much.

ZERO customer service. Have been with them for 17+ years. Apart from paying something like 60+ $ monthly I also am on a service plan of 7-9 $ monthly. Recently the touch screen went bad and a couple of cameras.

Had been chasing them and after wasting 3 work days a tech came and confirmed that they no more have those screens and my system would be fully upgraded from PULSE to command. NO one bothered to call back to set up an install.

I called again and there were a bunch of RUDE, ARROGANT & DISRESECTFUL agents and one even had the audacity to challenge my integrity !! And all they could is change a few components for which I WOULD NOT be charged BUT my bill would go up MONTHLY by 13 $ even though I pay them 8-10 $ MONTHLY for a service plan past 17 years so

I dont have to pay anything…

I had ordered extra censors & cameras worth over $1000 back in 3-2021 and 1 censor was not installed due to my door frame needing painting. Installer stated to call him to put on sensor once door was painted. I called and ADT stated I had to pay again.

A representative & Supervisor stated I had already paid and not to worry that someone would call me for an appointment. I got an appointment on 9-23-21 same installer came and did not install my sensor but left it behind. 42 a month.

I owe nothing it’s been paid for back in 3-2021. Getting the run around and now supervisors don’t want to talk to me reps are 2nd party giving me msgs to me from supervisor that nothing will change and that that’s how they make their money.

I’ve been with ADT since 2008. Please, contact me ASAP. I’m owed…

OMG I simply wanted to transfer my account from a home to an apartment! There is no 1 year contract and the process is the most confusing I have ever experienced!!!!! I was on the phone for one hour and transferred endless times.

As a result of my experience I have cancelled my service that I had wanted to continue and will never return to ADT. I know this won't hurt your profit margin but I will never recommend ADT to my family or friends.

I have had a lot of trouble with my service from having a fire to have an alarm so off when they're not supposed to having my service so down and now having my doorbell not being connected since the 24th of last month then every time we need somebody to come out it's a $25 charge and they tell me nothing's really wrong if I would have had it all to do over again I definitely would have picked a different service it is definitely not one I would recommend

I have been trying to have a Door Bell Ring camera and a regular camera installed and having a lot of problems doing so. Unfortunately, I do not remember the date, but I had an appointment scheduled for a Saturday in July.

I cancelled and rescheduled for the next Saturday and no one showed up. I called to find out that an appointment was never scheduled. I called again on August 31 to schedule and was given Saturday, September 4th at 3pm for someone to come to my home to discuss the installation.

I waited an no one showed up at 3pm. I called and was told that the window was from 3-6pm which was never told to me. I waited until 6pm with no show and was told again that no appointment was scheduled.

I called today, Wednesday, September 8th to reschedule and was disconnected twice.

I despise this company. i have requested multiple times that they remove me from their call list. I get anywhere between 15-20 calls per day and have blocked every single one of them.

when you call the number they leave you will get an automated system that takes you nowhere. and they keep giving you more "prizes" for being the caller of the day. they don't just offer security systems. They offer water, softeners, roadside assistance and even medical alert bracelets!.

I am at my wits end with this company. This is harassment !!!!!!!!!!!!!!!!!!!!!!!!!

If I could give this company a 0, I would not hesitate. Such a crappy company and service! I have spent over 30 mintues of my time and have been hung up on 3 times. GRRRRR! They had me in tears, and would not take NO for an answer.

Stay away from this company!

Once again old cameras are down, fixed twice this month and back down once again.

Purchased three new cameras and monitor , not working and broken .Cost of 2000.00 dollars for new equipment not worth a dime for this crab equipment and service.

I have phoned the office in good goodwood but up til now no one cannot or refuse to help me . Could you be so kind to assist me in this regard . I thank you in advance. Yours sincerely Mr. M. E. Messina

For two days in one week, the ADT tech did not show up for my appt and I had to take off work for 8 hours

Being overcharged for my service this month. Saying it was from last mont when it clearly shows I paid last month. Talk to 3 different people today no one could help not Amy not Kevin and not Bobby Jo. Their was problems last mont because of fraud on my account and having to open a new account but it was taken care of on July 23rd and July 26th.

00 dollars for equipment out again.

I REC A MESSAGE ON MY PHONE APP ABOUT LOW BATTERY . I WENT TO VISIT MY VACATION HOME 8/9/21-8/14/21 . I HAD CALLED MONDAY ABOUT THIS ISSUE PERSON ON THE PHONE JUST BLEW ME OFF TOLD ME TO BUY THE BATTERY FOR CONTROL PANEL .

OK SATURDAY I WENT LOOKING FOR THIS CONTROL PANEL BATTERY FOR THREE HOURS DID NOT FIND IT . I CALLED ADT AGAIN TO SEE IF THEY HAD A SIGHT I COULD GO TO BUY THE BATTERY , THE LADY ON THE PHONE SAID ITS NOT THE CONTROL PANEL ITS THE SIREN BATTERY SHE TRIED TO GET SOMEONE TO COME OUT TELEPHONE CALL GOT DISCOUNTED , I CALLED AGAIN NOW I HAVE BEEN IN MY HOUSE FOR A WEEK AND

I HAVE TO LEAVE SUNDAY TO COME BACK TO NJ THEY COULD NOT GET ANYONE TO COME OUT ! 00 CHARGE THEN 100 AND SOMETHING FOR THE BATTERY AND 130 FOE LABOR ! 00 OK MY SON SAID HE WAS THERE FOR 5 MINUTES AND…

I have called a total of 4 times in a 3 week span to let them know I was not renewing my contract. Each time I was on hold a minimum of an hour. After each time, I thought my situation was resolved. I recieved a bill.

They claimed there were no notes in my files.

You could be the wors company ever. Inhave been a customer since December and nothing ever works. Today they installed new cameras. They do not work. What a joke. Help. Help. Help. How do I get someone to help me

-12 delayed because of overbooked. Job#280826087 however there was no communication received for service cancellation for today’s overbooked appointment. m. as a result of the no show, lack of common curtesy to notify customer of today’s change. This is unacceptable.

I spoke to Roxann ADT staff regarding the issues. I never received a call about the no show, nor liberty to initiate call and explain the situation from ADT. What is the policy/rule for overbooked service for customer and how is this communicated.

May I suggest email, call, or text message options in place for future. My duties/caregiver was impacted by today’s inappropriate customer service. I would like appointment…

Good morning,

I have requested to have my ADT home alarm system transferred from one apartment to another one. I am offered a new contract and new systems. I just want the same contract and the same basic system...Is that at all possible?

I spoke with a gentlemen by the name of Jeff about a year and a half ago that understood what I wanted and was able to help me.

Please let me know what I will need to make this happen I will look forward to hearing back from you.

Thank you, Linda Bailey 719 641-8881

Contacted ADT to have a new control panel and doorbell-security camera. This was in March 2020. I don't remember exactly. Anyway I signed a contract with Simone Biddle out of Denver, CO and paid close to $400 for the services and installation.

After not hearing anything I contacted Biddle around late April/early May 2020 by phone. He said he would take care of it and cc an email he sent to Tech Spt dated May 12. 2020. Again no word. I called Biddle again in October 2020 and he cc an email he sent to a DiShane Westcott dated October 28.

2020 asking him if he remembered this customer (me) and that nothing had been done yet. Job # 102933476 for your reference. ". Still nothing. So on July 19 of this year I sent Biddle an email stating " I guess the best way was to ignore us!!!!

", So far…

I have complained about low battery for last six months, they sent technician and never resolved the issue. Every time you called, hold for 20 minutes and no response. I strongly believe that ADT is not security company but marketing company.

You pay bills with no security. 224-616-4250

We had your equipment installed on April 29. We have had nothing but trouble out of it. The door bell camera has not worked sense installation. Brian the tech hasn't fixed it or knows how. We have been paying for a system that doesn't work, you have been ripping us off.

Stealing my money, it's been four months. Can't talk with uper management, put on hold and disconnected. I have contact the Attorney Generals Office about your business tactics. I've had enough.

VERY POOR CUSTOMER SERVICES. ADT/PROTECTION1 LEFT ME WITHOUT SECURITY OF COVERAGE. INSTEAD OF TAKING CARE OF MY NEEDS, THEY WERE MORE INTERESTED IN SELLING AN UPDATED SYSTEM AT MY COSTS AND INCREASE MY MONTHLY COSTS!!!!!! IT'S ALL ABOUT THE DOLLAR AND NOT MY SAFETY!

For starters they never fixed my doorbell issue. The video doorbell they installed rang at odd times throughout the day on its own. They told me they didn’t know why and I may have to replace my doorbell to make it stop!?

When they were installing the equipment, they told me the equipment could be removed and relocated to another place when we sold the home. The representative I spoke to yesterday said someone would call me today to set up a time to remove the equipment. I didn’t here from anyone so I called back today. Well guess what??!!!! I was just told that the equipment stays when they install it. They refuse to remove it and place it at my new address. The buyers do not want the alarm system and will not assume the contract. We paid $3000 for the equipment last year and still have…

If I could give 0 stars I would! Adt has been the worst customer service I have yet to encounter. Everyone is rude and I have several problems with my system. The money back guarantee is a JOKE. Don’t let them trick you.

Please do NOT get ADT as you will be writing a bad review next. I wish I saw all the terrible reviews prior to me agreeing. Oh not to mention I have yet to receive my $100 visa gift card!!!

My salesman was Manny, 847-507-5456 in Colorado Springs. I advised we may move to Iowa in the summer so I couldnt sign a contract. He said sign the three year and I will take care of you if you move.

He apparently made these promises to many and now no longer works for the company. Since then I have been dealing with Paul Young 720-237-3975, Corp. Relocation specialist. I had the bank refuse the debit for the last $975. I have no equipment, no service and I do not want any.

I have texts from these men if you want to see them as to what they promised me. This has left a very bad taste in my mouth for ADT. From what I had read, I had higher hopes.

had adt installed 3 months ago told them i will be getting new windows and asked what i should do . mow adt is telling me it will cost 120$ apiece for my windows that is over a 1000$ i have 9 windows .

please anybody do not get adt they are a rip off company and dont care about the customer.

I called three times about my service not working within the first six months but the refuse to cancel my contract. They are forcing me to pay for a service that does not work. And now that we’ve established that I did call three times, now they are refusing for some other bull crap reason… never will I recommend ADT to anyone.

Their service sucks, they care nothing about resolving issues and they certainly couldn’t care less about their customer satisfaction. Money is all that matters to them.

Had issues since beginning. Called them over 40 times on issues. Now, my system is offline since 7/7/21- I call corporate everyday. Calvin, the manager could not get system online said it was an engineering issue would get back to me in 1 to 3 days, that was a week ago, no call back.

They have a habit when someone cannot fix issue they desert you!! 00 a month, they have no problem gabbing that money every month. Minus zero on customer service.

We want to cancel our membership from the start. They told us we have 3 days to test it out and we can cancel. From the start of the process we already had a bad experience from the installation to our account getting charge twice, from the tech keep coming back and another of promises so we can stay with the service but never satisfy us.

We haven't had this system for a month and we aren't happy. The customer service are useless and the sales group here in Charleston SC

My tech did not show up. Spoke with 1 person who said they called and got no answer. There was a message left. I believe I called back, but I have 2 appointments same day so not 100% sure. My time frame was 8-12.

I cancelled plans to be home. Even if I did not answer the call, I had an appointment!!! When trying to call to see what’s happening, I’ve been transferred 4 times and have been on hold for 35 minutes and still holding as I type this!!

Unacceptable, transferred 3 times, same recording each time, so I’m sure I’m still not in the right place