Air Canada

Leaving from Montréal there was a delay check in machine out of order needed to wait hrs to see a air Canada rep to check us in left June 17th had to be in Cuba at 5 pm got there at 9:45pm arrived at hotel after buffet was closed.

Returning to Montreal June 27th instead of June 26th Left the hotel and checked luggage’s and waited 3 hrs before we were advised the flight Was cancelled flight ac1747 then we had to pick up our luggages and go back on a bus to get us to another hotel Next morning we left the hotel at 11am by bus to airport to get on the flight ac 1997 this flight let us bored on time but we had to wait in the plan 1hr and 30 mins before it left on the flight back a person got ill more stress wondering if we will ever get home Montreal airport luggage issue had to wait another…

4EZ9OX this was my confirmation number. As a sales rep Covering 7 states I have flown an extraordinary amount of time. This was definitely the worst flight I ever had.

First leg had a flight delayed and you had to re book my flight as the delay would have caused me to miss my connection. The new flight booked did not take into consideration that I paid $30 extra to get an isle seat and I was out in a middle seat Vancouver to Winnipeg.

Then the flight was delayed 4 times and right now I have been sitting on the tarmack for 1&1/2 hours on the plane cramped in a middle seat. If you bring up my confirmations You can follow along, I will never fly you again.

Cancelled flights one after another being treated poorly by staff. Promised hotel room and meal vouchers from staff for my self and 3 children 1 of which is 6 months old. Then staff being so arrogant and rude not providing this resulted in my 3 children sleeping on the floor in the airport. I have several complaints.

After the second day of my flights being canceled I had to get myself and children a hotel room at my expense. Which now is interrupting my trip that I have saved and planned for for months. Now it is all ruined because of these canceled flights and the trauma to my children is awful.

I have already reached out to the media about this and I want full reimbursement of my trip, all of the extra expenses I had during the 3 days of canceled flights and pain and suffering for…

The most disgusting airline you could travel on …. Literally the worst ! You’ll never be on time , you’ll never find your bags , never do the mistake i did .

Good afternoon - This is regarding Booking #4VBOM4 for Jack M. Abajian & Marie Farrow. On June 12th we had a Flt. from LAX-YYZ-FCO. We had a 2hr delay in LAX which would have made us miss our connection in Toronto to Rome. We also had paid for Window Bulk head seats the amount of $125 each. There was no window on that seat, plus we had to run from domestic terminal to International terminal in order to catch our flight to Rome. Its not very easy when your walking with a cane. My wife & I was the last to board. We was late for our Bus pickup to the Cruise Ship Celebrity. They had to make some arrangements to be picked up and being late into check in.

Our Flt for Sunday June 26th from FCO-YYZ-LAX. We had received a text around 6:30am stating that the flight departure being late for the in…

Booked June 28-30 with Air Canada Vacations including hotel stay for two nights at The Manhattan at Times Square Hotel to attend my son's engagement party. The June 28 flight was cancelled and rescheduled for June 29. Unable to attend engagement party and also lost one night stay at Hotel due to cancellation.

I have tried to contact AC customer support for hours and all I get is messages on the phone informing me of high volumes of calls. I have tried to contact the Hotel and no one answers at the front desk.

It is staffed by a call center in who knows where. This has been an awful experience!!!!! My flight has been cancelled!!!! My wife and I are going to miss my son's engagement party!!!! I am losing one night's stay at the Hotel!!!

No one answers the phone at AC or the Hotel!!!! What…

Last week I was on a flight from Chicago to Toronto. I was a passenger in Business Class and the flight attendant was beyond rude. Her name was Nancy, below is my flight info. I highly suggest you put that person through some Customer Service training. Original Flight Time: AC8914 Departing Chicago (ORD) on June 17, 2022 @ 20:25 -- from Gate E3 Arriving in Toronto (YYZ) on June 17, 2022 @ 23:01 -- Arrival Terminal T1, Gate F32

Revised Flight Time: AC8914 Departing Chicago (ORD) on June 17, 2022 @ 21:50 -- Departure Terminal 2, Gate E3 Arriving in Toronto (YYZ) on June 18, 2022 @ 01:10 -- Arrival Terminal T1, Gate F32

Hello, my name is Tyler Dearing I am a shift worker in the North West Terretories. I am making this complaint due to lost wages from my job because of cancelled flights over the last 12 days. I have researched the guideslines of travel through the Canadian Transportation Agency.

In the guide explaining passenger rights and airline obligations if there is a flight delay or cancellation within Canada including connection flights, the airline operating the affeced flight (Air Canada) is responsible for meeting obligations to the passenger. There are different types of obligations depending on the level of control over the situation, my cancelled flights have been confirmed to be due to lack of employees / crew members to operate the airplane due to over booking of flights by Air Canada, and…

I am 72 years & High Blood Pressure patient,was not getting, wheel chair though booked & had to run very fast to reach Air Canada gate in time for connecting flight. But they totally refused & asked me to rebook ticket through Lufthansa service counter at airport.

It was again from terminal B so I had to wait for very long queue again to get coach to reach terminal B to take my flight to vancouver. Hungry with no food,no water. So I had a very Horrowing experience with Air Canada & literally shudder to recall that horrowing experience which I suffered at my age of 72 years for no fault of mine & complete airline failure to provide good service to their passengers who are already fatigued so

much on these connecting flights in Economy class travel. Now my return ticket to Mumbai is…

This is the most miserable airline I’ve ever flown with. No one smiles, if you ask a question the answer is given a clipped and abrupt manner and there are zero pleasantries shown. Terrible customer experience.

I paid for a seat, and I was told when I was boarding, it had been changed. I was moved from the side away from the sun to a window, directly facing the sun, with the wing blocking my view.

I would never have paid for the seat I got. The least, the airline could do, is refund me cost of the reservation.

additional passengers, Alice Hawkins Barbara Windes Mary ann Valenzuela phoenix to toronto flight ac1286 sat on tarmac over 1hr. wouldn't accept proof of covid recovery... when checking in on the 10th for flight ac2086, agent wouldn't check our bags thru to destination.

as a result, after jumping thru the hoops in canada, we missed our connection. it was changed from air canada without notification to luftansia connecting flight canceled, stood in line over 2hrs, for new flight the next day. slept in airport all night.

got home 25hrs, after scheduled...

Hello! This is the absolutely worse experience we have had with an airline! My son has traveled to Italy to study abroad. On his connecting flight from Toronto to Frankfurt Germany, his flight was delayed and thus he missed his connecting flight to Bologna.

He was placed on another flight which was then cancelled. He again was placed on another flight and was waitlisted. At this point, he has been without his luggage for over 3 days. We are not able to get through to your baggage number and we are not getting any answers as to where the bag is.

We are extremely frustrated as he has no clothes with him other than what he wore. We need something done!!!

While I am traveling on flight number QR5509 on 27th of June 2022, from Doha to Toronto, I asked the hostess (her name is Fiona) to prioritize meal distribution for my 7 year old daughter, who has diabetes. I explained Fiona that my daughter needed to eat soon since her blood sugar goes down.

Fiona answered in a very rude manner that noone can have priority for any reason. Just after she answered in this manner she was prioritizing other passengers, offering meals to them. Thanks to other lady (hostess who was pregnant) that helped us.

I never saw this cruelty in anywhere. It is a very shame for Air Canada. You have to fix it.

The story:

Hello,

I was travelling from Toronto Canada to Lonfon Heathrow on Thursday 16th June 2022.

I changed planes in Halifax Canada to board flight AC 868 to London Heathrow.

It was announced that there was no space in the overhead lockers on board. Passengers were being requested to check in their cabin trolleys.

I checked in my cabin trolley and it was taken at the airplane doors by baggage handling staff.

When I arrived home in Leicester whilst I was unpacking I noticed that the side handle of the trolley had been ripped off.

My experience flying with Air Canada has been a really distressing one this time.

On the outward journey to Toronto on 1st June 2022, upon arrival I noticed my suitcase zipper has been broken, the zip now gets stuck and is faulty. It is no longer fit…

The plane has no water to wash my hands, the flight attendant took over 20 minutes to answer my call and they had no info to inform me if I would Miss my concreting flight as I’m currently over 3 hours delayed

Been delayed twice already. More than 3 hours extra. Have no clue when we will leave. They are pathetic!

Where do I begin.

We were on way home from Punta Cana flight Ac1713 on June 23.

The gentleman in seat 22 moved my husband's Cpap machine, must have put his luggage in its spot and then the cpap on top or on the side, not caring as it was not his luggage.

The Cpap is an expensive piece of machine and is something people need for their health.

The machine fell on my husband's head, and shoulder and he made a complaint to flight attendant lady in charge.

I also told the flight attendant lady in the aisle.

They did nothing!!!

My husband was injured on your flight and had to travel and the flight attendants on board did nothing to help or assist him. They did not check on him during flight to make sure he didn't have a concussion.

Rouge is the worst.

They sat at the back of the plane…

if i could leave a 0 star review, i would. this is the worst fucking airline i’ve ever taken. not only were our flights cancelled, but the fucking employees were rude. never fly this airline. they are all sent from hell.

Still waiting for a credit voucher from January.

Ref number BII2BW. 920.03. Ticket was issued under Francesco Perkovic

Where is my voucher. Was supposed to have it after 10 weeks.

made it to Montreal airport with only a two hours to wait then boarding was delayed an hour due to plane not arriving from Toronto and desk person told me that I have to board with my family because we have different zoning on boarding passes so

finally we boarded and plane was on the runway for 2 hours because air Canada was waiting for Crew to load the baggages on plane so we were delayed getting to Halifax from 9 pm to almost midnight lost my cab driver we had to wait until 1:30 am to assign a driver to get home almost 3 am wit 2 kids .

Air Canada lost my daughters bag on a flight from the UK to New Orleans via Toronto between the 1st and the 8th June. As usual incompetence and lack of care or interest is what we have come to expect from the National carrier.

Between the airline and the airport staff they have proven incompetence beyond anything we have ever seen with her bag stuck in Toronto and being sent to New Orleans on the day she left and could have collected it as she transited back through Toronto on her return flight to be told by customer service the computers and phone didn’t work to trace it!!!

Avoid Toronto Airport and Air Canada at evet opportunity!!!

Was the rudest to people I hsve ever seen in my life I was disgusting watching the air Canada lady freak at a customer who was canceled all day with kids. I’ll never fly with them again due to it...

My Mother is stranded in Toronto Airport for the entire night with no suppprt from Air Canada .She is 80 years old and due to a colloidal screw up by Air Canada . A simple flight from Halifax to Sault Ste Marie that should have taken 4.5 hours has ended up being 30 hours and is still not over. What a disgrace for Air Canada

En route from Rome to SFO on June 25, 2020 and flying through YUL. Air Canada incorrectly recorded that I had three checked bags when I had only 1. Transit passengers were forced to wait in a small room—no water, no restroom, no social distancing.

I finally went directly to customs because I was going to miss my flight waiting for the baggage clearance. Customs informed me of the error—not Air Canada. What incredible incompetence! I paid 80 euros to check my bag! I demand a refund for the bag check fee at the very least.

This was a truly horrible experience.

We flew to Montreal from Vancouver on Thursday June 16 at 9:25 am and did not arrive in Montreal until 9:30 pm. (time change) I understand the weather was the reason that we had to land in Ottawa but to sit on the tarmac for over 3 hours with one granola bar and half glass of water is beyond comprehensible!

Running out of water while passengers were hungry and thirsty! At least let us get off the plane to stretch and get something to eat!! We then flew to Montreal after the weather cleared however, sitting on the tarmac again for over 2 hours! Seriously?

Unlike others missing their connecting flights, we did have important reservations that had to be cancelled.

Finally after a gate was open to disembark, we waited for our luggage and could not get a taxi for hours to our hotel! Finally,…

Terrible customer service. Flight was delayed. Told not to try making flying connection. And no available flights until next day. Not only unhelpful but rude and nasty and forcefully walked my sister out of arrival area.

Hello,

My name is Leo Damian, Areroplan Number 359043312.

I have been calling the Aeroplan line (1.800.361.5373) every day since June 1 without success.

Please note that I have called during different times of the day, including at 4:00 am PT daily, to reach a customer service representative to change my flight, I get an auto recording that informs me that "due to an overwhelming volume of calls, we cannot put your call on hold at this time...: Unfortunately, there is no option to have a call back at a later time.

Here is my trip information:

Roundtrip from YVR -LAS on August 1-4, 2022 under Leuvino Damian

Booking reference #0142145623250

Ticket reference #2YLPNA

It is now June 21 and I have yet to speak to someone to change my flight.

I called Air Canada Reservations and Air…

I have never had such issues using an airlines website as I have with Air Canada. Because of this I have had to call to get help. This has required over a 2 hour wait. I do not have the time to be doing this, through no fault of my own.

This has happened twice in the past week. I have called 5 times. One call was disconnected after I had been on hold for over an hour, 2 other calls I requested a call back, waiting over 3 hours each time, and did not receive either call back.

5 hours to get connected. This is really inexcusable. I should have been able to accomplish all of my needs online. I am not sure why you prefer customers to be calling you when your reps are obviously extremely busy.

The most current reason I have to call is because you made a change in my…

My two undraage sons and I checked in at about 1630H at multiple Kiosks for our Air Canada Flight #309 for June 22, 2022 for Vancouver to arrive at 2052pm to take connecting international flight to the Philippines. I logged in my airline confirmation # 22CC4B, scanned our passports.

By then the electronic system had required me to scan a VISA in which I don't need for I am an American National with a US PASSPORT holder that allowed me to get into Canada without visa requirement in June 1, 2022 on Flight AC8607. After i tried multiple KIOSK to checked in to no avail , I had asked 2 agents to help me out but to no avail and redirected me again to the 3rd agent AT THE CHECK IN COUNTER who had REFUSED TO HELP ME EVEN.

MY FLIGHT HAD BEEN DELAYED AS WELL AND YET I WAS REFUSED BY THE FRONT AGENT…

My luggage didn’t make it to the country we were at. They delivered to my house. I am trying to get reimbursement for the expenses incurred during vacation due to missing luggage. I completed/submitted 2 forms (dated May 31 and June 13) and still no response from Air Canada.

I also sent follow-up emails. How do I get this resolved?!

It appears there are no weather issues in Toronto Or boston - so the idea of a weather delay seems manafactured. Dealt with Brenda today at Pearson changing flights at the desk - she was amazing.

on 3rd Jan 2022 I cancelled flights for me and two family members via the aircanada website. I received confirmation that my refund request was received. Case Number - CAS-4072484-L9N8M3 Booking reference : 2C5R96

I HAVE NOT HEARD ANYTHING VIA EMAIL AND CONTACTING ANYONE AT AIR CANADA IS IMPOSSIBLE.

I AM OF THE OPINION THAT AIR CANADA IS DILIBERATELY BEING IMPOSSIBLE TO CONTACT SO THAT CUSTOMERS THAT ARE DUE REFUNDS SIMPLY GIVE UP.

I WILL NOT BE GIVING UP!

PLEASE UPDATE ME WITHOUT DELAY REGARDING MY REFUND REQUEST REFERENCED ABOVE. IF NOT, LEGAL ACTION WILL FOLLOW. THIS IS A MATTER OF PRICIPLE FOR ME.

I arrived in Toronto on flight AC1114 from Regina,SK booking reference 2WYF9D ticket number ETKT 0142150827364 on June 21,2022. I was to board at gate D33 on flight AC458 at 15:35 to complete my flight to Ottawa. This is when everything unravelled. 1.

There was an announcement we were unable to board this plane due to the plane being unserviceable(aircraft maintenance). 2. We were told to go to gate D33 as flight AC458 is now departing from this gate. 3. Shortly upon my arrival at gate D33 I noticed people leaving after their cell phones were beeping.

I followed these people, as I had not at this point received any notification of any change to my flight from Air Canada. 4. I arrived at the Air Canada customer service area and after talking to fellow passengers I was told flight AC458…

Your representative That checked me into the AirCanada flight today from Chicago to Toronto departing at 335pm was very rude to me. I’m an 77 and disabled and she spoke very unprofessional to mw since I wasn’t moving fast enough for her and said it wasn’t nice of me to hold up the passengers behind me.

I said nothing and smiled and keep moving. Occurrences like this made this a bad experience with AirCanada and I’m note displeased with her nasty temperament.

I purchased a round trip from Toronto to Columbus and on my return I got bumped off my flight because 2 of your flight crew members had to return. No other explanation given. I could not believe that simply because I was a lone passenger you kicked me off a flight I had purchased and planned for. You can imagine my stress and anxiety as I found myself stranded in an airport, in a foreign country. I had to wait over 10 hours for another flight which arrived 2.5 hours late.

As an international airline company your priority ought to be your paying customers.

In the last little while I have heard and witnessed a few of these incidents and I am beyond disappointed and upset about your services.

In the future, and I travel often, I will do my best not to travel with your company. And no…

Very little consideration for 2 elderly ladies when both flights delayed. My sister age80 was left sitting in a wheelchair for 6 hours. She's now in hospital in Sudbury.

Viking Cruise lines booked our airfare from Orlando FL to Amsterdam for a 6/20/2022 flight #1677 , departing Orlando at 5:15pm. We had an immediate delay until 5:55pm, no reason given. Incredibly slow boarding and we did not have wheels up on the plane until 7;00pm!!!

We finally landed at approximately 10:30pm, and had to wait on the tarmac for at least an hour. Shortage of gate they said. Of course our 9:15pm flight was long gone. And NOTHING until 9:15 pm, the ONLY flight Air Canada offers daily.

Viking was able to save space for us on a KLM flight at 5:00pm, and we waited a half hour to get it confirmed and exchanged by AIR Canada. By this time, it was after midnight , and when we tried to get hotel vouchers and meal vouchers that Air Canada is legally required to do, we were told by…

I would certainly not book any more flights with them.

Care about everyone but you late over booked don't worry the will wait for anyone but you.

My daughter was waiting in the bording line at gate D55 for flight from Vancouver to Seoul on June 20 1:00 pm. When in her turn, gate crew kept let someones behind her get into first i to the plane without any explanation and excuse.

My daughter asked the reason to her why she kept waiting, but gate cree did not explain anything, but got annoyed. I need to know the reasonable explination about her unprofessional custmer service. If you need any other question on this, let me know.

We had to cancel our flight in Dec 2021 from Canada to overseas because of the pandemic. We are STILL waiting for our travel vouchers. Never received them and paid out over $7,000 to Air Canada. I have called, emailed dozens of times and each time I am told " It is being processed".

Next stop is a lawyer as this is the worst incompetence form an airline.

What are you going to do about this mess .

Business Class - absence of priority baggage service. I pay a premium for Business Class service and expect that my baggage will receive priority. Forget the fact that it never arrives at the airport first for collection. I expect that it will be loaded on the flight with due recognition of the fact that I have paid a premium for that very service.

Now I arrive home without my baggage, despite the "Priority" tag, and I can get no info on when it will get here. I am tracking it with an Apple AirTag and know exactly where it is - Terminal 1 of Toronto Airport.

But missing baggage can tell me not a thing about when I will receive it. In this case it is a very expensive bicycle. To say that this now will make me consider Westjet for my flight might be an understatement.

This is not…

Hello, we bought tickets to go from colorado-usa to porto-portugal. Yesterday the first flight got delayed and we missed our connection and after 5 hours waiting in line, desks closed at the airport customer service and we had no help.

It's 11am and there's no one at the customer service at the Toronto airport. So disrespectful! Lots of angry costumers. We have two toddlers and it was a nightmare waiting until 2am and end up with no helps.

Husband and wife traveling on flight AC143 20th June can not sit next to each other and the computer seating can not reallocate seats. This seems to be standard with the group booking we are attached too. Many thanks Ray

We flew with air Canada many times. Always delays happen and at least 2 hours. Now my daughter 16 years old flying alone , her flight is 3 hours late not taking off yet. She is very anxious because her connection via Geneve will be missed.

Exhausted standing up waiting for 3 hours now in the plane waiting again. Many times cushions and pillows not available. This is traumatizing for her age. What a bad experience. It’s a nightmare everytime we take your airline. 3 hours before the flight 3 hours delay 7 hours flight worries about missing connections no blankets no pillows.

This is a mess and unpleasant to fly with you.

We are traveling from Pearson Airport to Madrid on the 19/6/2022 and we came 3 hours early . When we checked in me and my husband they gave us separate seats on different raws. We asked at the gate to give us two seats beside each other they said they can't give us due to security reasons.

I think it is not fair to give us separate seats. Thanks

I booked Business Class flights for my disabled sister and myself from Edinburgh to Sudbury via Toronto for 16th June. The flight from Edinburgh was 4 hours late ( understandable these days) and as a result, we missed our connection at Pearson,Toronto.

I’m 77 yrs old and have spinal stenosis. On arrival at Toronto, there were no wheelchairs waiting. One wheelchair arrived and as a result, I had to walk to the Gate for our next flight. 40pm. No information about this flight was given and the departure time was getting further away.

Had we known we were going to be delayed by 6 hours, we would have gone to the Maple Lounge, since we had paid around £6000 for these flights. My sister was sitting in a wheelchair for all this time.

but our luggage was missing. We informed Air Canada desk,…

Was travelling with my puppy. Called airline ahead of time to confirm what I needed for smooth travel. When I got to the airport I was told his bag was too small even though he could move around in there.

After talking to the customer service reps about the confusion, they flat out said this is because you’re making poor decisions for the safety of your dog and we’re protecting him. I have never been so upset before flying, the insult was unnecessary, uncalled for and incredibly unprofessional.

I will never fly air Canada with a pet again and I strongly encourage others to do the same.