Air Canada

I have sent a e-mail twice over the past month but despite their "assurances" on their website, have not received an answer. This is NOT customer support, this is customer denial.

Ref AC 000264000033638 I am waiting on payment for my damage Tv from 2022 -05-05 I travel from pearson to kingston Jamaica flight 1802 I have submit and upload picture from may 7

Hello wicked air canada Tyrants Your Aeroplan is such a load of fake bullshit when you are in cahoots with the government firing workers who refused to take an experimental jab refereed to as a covid shot. I can't even fly anymore because you Air Canada and the fake prime minister Fu*K Trudeau are the real criminals.

You are in cahoots with that idiot PM who thinks he can rape me with his death jab. Shame on you for killing your pilots with these evil raping devices. Those workers are the real workers being injured every day by the fake covid shots.

Covid is fake, it is a fake plandemic. You are breaking the Nuremberg code and will be held to trial for injuring people by forcing them to wear a mask which takes away their oxygen to breath. I sure wouldn't fly on your planes holding my…

I am complaining on behalf of my brother and his family who were travelling to Edmonton ;at the check in kiosk , one of your staff,South Asian origin , short in height , (refused to tell her name) was rude and unwilling to help them with the processing their tickets.But we watched her help gladly people of same origin.The chech in aile was around 2-11 2-12 .time was around 05:50 am.

I had a flight booked for 1305 which was repeatedly delayed and did not fly until 16:30 I had meetings booked which I ended up missing and I spoke to agent and was told I was gaurenteed to make it to kelowna for my last meeting. When we finally boarded I found out my seat was moved to the back of the plane from near the front which meant that the time to get off plane guaranteed I would not make my last meeting.

If I known they were combining flights and I was not going to make my final evening meeting I would have cancelled flight as it turns out I spent day at airport waiting for flight only to fly to kelowna to miss meetings and fly back home the next day.

It would have nice if the gate agent had been told me that they were combining flights and there was no hope for me to make my…

AC announced that because the flight was ful they may not be able to accommodate carry on and would anyone who would be willing to check their bags please come to the desk. Wanting to be a good traveller I went to the desk and waited for 10 minutes while they searched for a bag label.

Eventually they could not find one and simply said they couldn’t find one and asked for the next customer. No apology no nothing. How can this be? Canada’s National subsidised airline can’t find a baggage tag? When I asked the attendant she was a willing to apologise until I pressed her. This is disgraceful service!

On May 1st ,2022, my wife and I were booked on the flight from Toronto to Amsterdam in business class. AC106. The flight leaving Toronto was delayed by 2 1/2 hours because of catering problems. After departure,we were served our supper at 1:30 AM. This is unreasonable.

Who can eat a meal at 01:30 in the morning? And then the breakfast service was extremely poor for business class level. The fruit was ice cold, almost frozen. And I don’t know how to describe what you would call a croissant. It was inedible !

However, the worst part of the trip was yet to come. Upon arrival in Amsterdam, even though I paid business class for priority luggage handling, our luggage was not unloaded from the plane for three hours. Yes , you read that correctly ,three hours!

There were no Air Canada agents to…

On April 21 I booked a flight from Casablanca to Calgary via Frankfort..once at the check in counter I was told by a Luftanza hostess that I was booked to Toronto I was turned back for a whole week..I was penalized an extra 2000 Moroccan Dirhams for no reason...

My guest waiting for his flight in Vancouver for very long time no flight for him he is new in Canada no one is helping him

I purchased bulk head seating from Vancouver to Sydney Australia due to medical issues that I had proof of and carraid the doctors certificate on the plane with me on Friday May 13 flight number AC33 for myself and husband Stephen O'Callaghan. When we were seated on the plane we were seated in bulk head "the captain package" however, my seat would not recline and i have a neck injury my poor husband 'sTV did work, however it kept falling down so

he could not use it so the whole trip I have to sit upright and my husband had to stair at a wall. I do not think this is fair as we paid etra money in good faith and we travel to vancouver every year and have travelled with air canada before and never had a problem.

I would like to have my money refunded as it is not fair and we did speak with the…

Our flight on AC 8478 from Toronto to Sydney was cancelled on May 27 until May 28. Customer service at the TO airport provided no support. Talked to other people whose flight was cancelled for the same reason who were given hotel and meal vouchers.

WE ARE WRITING TO REQUEST COMPENSATION FOR HOTEL ( $246.00 ) and also meal vouchers of $40. Please look into this and respond .

Dave Olson Englewood cres. Sydney, Nova Scotia 9025655651 9025625828.

I tied to change my return flight online. Online site wouldn’t let me make the change. I tried calling, the online service offered a call back in 20-30 minutes. Waited 4 hours, no call back. Called and stayed on line for 1-1/2 hours and then got cut off.

Called again and got cut off after 1 hour. After not being able to contact Air Canada Ended up being forced to buy another ticket on line. Air Canada customer respect is sub abyssmal. I know this letter is simply my way of venting because no one at Air Canada Cares enough to even read it.

After Compliments: Ref: 3OR4VW Toronto to Los Angeles Mar 05 2022 AC 793 At the time of boarding the air craft, vide the ticket below, our boarding passes with emergency exit seats were reissued even without our consent or proper explanation to normal seats. We were/are not wheel chair passengers and were/are healthy to occupy such seats.

We accordingly request you to recredit/refund the relevant charges of about CAD 125 back to us/our card

Best regards Veeramani Sankaran and Rajeswari Veeramani

I had booked round trip flights from Vancouver to Kamloops. e. from Kamloops to Vancouver on May 28. The agent said they have received my request and I'll be good to board on my return flight but i never received a confirmation email.

On May 26, I tried calling the helpline number on their website and opted for call back option but never received any calls. On May 27 I called them again and the lady tried to help me out. She said my flight is cancelled as I was no show in the beginning of this trip.

I informed her that I called Air Canada to let them know that I'll be taking my return flight. There was no help from her side and she wanted me to book same flight again and pay for it again.

I explained to her that I already paid for this but she kept on saying that it was cancelled…

Suspending my flight today (May 27th) from Toronto to Timmins at 1600h due to bad weather conditions, I did not receive any notifications from AC concerning the issue instead checked in automatically for the next flight which is tomorrow. No accommodation provided instead gave me 2 $10 food voucher. I think that’s unprofessional.

Your system must inform the passengers right away. It’s a waste of time and effort. Now, I have to stay in the airport until the following day at 0730h for the next flight. AC only afford 2 $10 food voucher. Good thing to know. Very disappointed and frustrated.

That’s why, I prefer Westjet rather than AC.

Ticket bought for 19 may but not allowed to fly by luphthansa air line from Delhi to Munich and to Frankfurt and Calgary on the plea of changeon visa in Germany while no information by Air Canada for such visa

To whom this may concern, My husband & I purchased 2 round-trip tickets to SGN(please see below)and before we paid, we carefully checked online that said Air Canada will be accommodation for a hotel for flights over 6 hours, therefore we went ahead and purchased the tickets. I just spoke with your customer service name James @ the # 888-247-2262, he said that Air Canada does not accommodate hotel for layover since we booked the ticket through Cheapoair.

There is nothing on their website warns me about no accommodation provided since the flight is 13 hours in Vancouver & 22 hours in Hong Kong(I have travelled in the past & was accommodated with hotels when layover was more than 8 hours). I need help!

We need to lay down after a long flight especially we will arrive to Vancouver almost…

On May 16th myself niece and her two children were booked on anAir Canada flight AC 0967 from Barbados to Toronto. on arrival at the airport in Barbados we were told that our seats 31 A B C D were resold On contacting the Ground Manager he said to see an agent they were rude and

unhelpful I was told to go on line and sort it out with Air Canada. 28 it was either paying or sleeping on the airport floor because according to Air Canada there was no flights.

You Portugués translator Rodrigo, unfortunately for him on landing he sat right in front of me. I am sitting on 31 B, daughter of an Air Canada employee. If it would have been more serious than red wine spill I will not trust my life in this man’s hands.

His reaction was non existent, the people beside me reacted faster than him. His peers were nicer, all this person did was disappear. This person did not react handed me some tissues from the bathroom that was right beside him. Ruined my white sweater.

Hello there I booked a flight through travel agent cheapoair airline is air canada booking number 74730446 flight date is 1/3/2022 from Philadelphia to Delhi I had a urgent family emergency I can't fly that time same time my kid git sick bad first a while I have to stay with them so flight was canceled so now I contact cheapoair first no help many times they told me airline policy which I don't know before I buy tickets it will very bad not a good service at all the policy is they said a travel voucher for future credit or value of the tickets non-refundable tickets which is I don't know before I buy now these both options are not good at this time they don't want to to give my refund back to my card they don't understand how much hard time I am going through since crona virus affecting…

Ac Flight 997 from Mexico City to Vancouver on May 19: the inflight staff were so rude as well as the boarding agent for flight AC 240. I’m not discriminating anyone based on race but the rude staff were all Asian Chinese .

I had the same negative experience last Feb 14 , this time in Toronto with Air Canada airport check in staff and airport staff (also botj Chinese looking agents) who were supposedly assisting Air Canada clients but instead making it hard for us. You need to train your staff with what good customer service look like if you can’t expect them to provide us with a great service.

The airline staff should know that if not for us travellers they don’t have a job right now. If I can only rate less than 1 star with the way AC staff provide service I will do so.

Hi There, I travelled from india to Montreal and i booked returned flight at the time of booking, but when i booked at that time i confirmed with customer team of air canada and they said if i cancel return ticket after travelling one side i will get full refind that is 1700$, i was not sure because of covid should i stay more, and

then in January there was lock down in Monteal i cancelled my return ticket, But i didn't get refund, i opened up my case on 5 jan, and 2 times my case was closed without notifying me.. I called helpdesk of air canada they were so rude and then they said they dont have contact of customer relation team that deals with refund i think, and now after 5 months they still have same execuse and

they are just giving me 37$ refund, which initially when i opened case…

Flight has been postponed twice and eventuallycancelled. No office assistance. Had to wait for email update. Rebooked flight also delayed twice. Poor communication and service

I paid for business class seats from Israel to Tel Aviv. We got our boarding passes in Miami at the counter. back of the bus class. What kind of operation do you run . I then Sat in business 1 out of three passengers and saw the reason for you to push us back.

Another pilot was on board on took my assigned seat. I demand a refund. Flight from Mia to Toronto at 12:10 on may 6 2022. Gerald Zadikoff

Was suppose to have a direct flight from Halifax NS to Calgary Alberta but it didn’t happen instead it was from Halifax to Ottawa, Ottawa to Calgary all business class. We arrived in Calgary 4 hours later than we were suppose to. Very disappointing.

I booked travel for 4 to Japan on Air Canada for June. I had called previously to find out what to do if this happened and was instructed to call back and get travel vouchers. Today I tried to do that but was told that I could not get a refund and that travel vouchers would take ten weeks to get.

When I asked to talk to a supervisor I was told no, she did this all day long and that there was no supervisor to talk to. That those were the options, to get credit or wait for a voucher.

I am now on hold waiting for a different customer service representative hopefully. I have been holding for 34 minutes so far. If you're thinking of flying Air Canada, DON'T. Just DON'T.

The handle on my large suitcase was broken and I cannot pull my luggage.

If I could put zero stars I would. Customer service is rude and insulting! Worst service ever!!

In early April I was deployed to Baker Lake, Nunavut. I flew with Canada North from Edmonton to Yellowknife then to Rankin Inlet. From Rankin Inlet I flew on Calm Air to Baker Lake where I worked as an RCMP officer.

On April 28th I was on my way home to Alberta, issues arose with some airplane maintenance so I was delayed. Later that evening I flew from Baker Lake to Rankin Inlet then to Winnipeg. In my carryon baggage I carry survival gear as it is required up there, including a survival lighter which is valued around $50 or more.

After these 5 flights there were no issues. On April 28th for the AC8539 flight from Winnipeg to Vancouver at 6:10am I went through baggage security, I advised the lone security lady I had uniforms and police equipment in my baggage.

My baggage is scanned and…

Cabin crew in Mexico took carry on bags due to full flights. When we got in the plane over head has rooms. Never received carry on in Toronto.

My flight from Mexico gets in Toronto at 2pm. I told the Air Canada at the gate that I need my bags in Toronto. Since I don’t leave next morning. They said yes marked but we waited at the carousel.

she is so discriminated. Unprofessional. Poor customer service and stinky. we were I. 1st class we didn't deserve Unprofessional stinky Airhostess who can't even speak properly but gets busy doing nothing

Your flight was delayed by an hour. Which caused me to miss my connecting flight and delay me more than 3 hrs. Yet again your company has left me stranded. I'm am now stuck in an airport in Dubai for hours waiting for a red eye flight when I should be at my destination.

I was shocked when I was charged $125 for each trip,i increasing my booking fee by $250. I am an 85 year old traveller,requiring use of lavatory facilities more frequently than younger travellers. Historically,my charges were $35, then increasing to $65,and now a shocking $125.

This is nothing but price gouging,and taking advantage of senior male travellers. Your response to this complaint is requested,and would be greatly appreciated. Sincerely,Milan Kostovcik. 416-322 -8353, and email as above.

I was travelling from India(Delhi) to Halifax on April9th. But my connecting flight was delayed about 2 hours so it was not my fault for being late at Toronto Pearson Airport. But when I reached over there two representatives were over there but they were crossing all the limits of rudness. What does that mean?

Even then I told them that flight is showing delay because of delay in other flights she was like I don’t know. I have never ever seen such a stupid customer service in my life.

On April 4th, I flied from Vienna to Toronto with ACC887. I wasn't served the first meal while I was seeping. I asked for it, and 3 times I was told no food. I am diabetic. This is the first step and I am asking from you to make it up for the heal, psychological damage and suffering caused to me through staff's indecent conduct.

I recently called Air Canada Customer Care to request for a seat change which was erroring online. After waiting over 30 minutes, the lady that assisted me, name Danet was extremely rude. She clearly was not cut out for customer service.

I had with me the booking reference which I repeated several times to her. She then requested for the ticket number. I had then asked for the reason she required this as I had already given here the booking reference and I have not been requested for this before.

She immediately became agitated and her rude response was, 'because I am the agent and can request for it as I pleased'. I then called her out on her rudeness and she continued to be rude. In the end, I didn't achieve what I called the customer service for.

I requested for her name and employee…

I have been waiting since November for my credit to convert to a voucher so that I can book my flight. The voucher is lost in process, no one is calling me back, flights are booked up. I have lost my spot in premium economy, all costs have gone up.

I have escalated 3 times since November and emailed senior management at AC and no call back NOTHING. My friends have all booked their flights, I have a villa booked in Italy but they say they can't book my flight as they don't know where my voucher is.

They see that I have one but can't seam to track it down. I was promised a call back within 48 hours on Sunday March 26 and no call, no email nothing??

I had a flight from Hyderabad, India to Toronto, connecting via Doha. This series of flights I have booked from air Canada website. The flight from Hyderabad to Doha has cancelled without any prior notice to me. I did not receive any kind email communication from Air Canada.

I got to know that flight was cancelled when I arrived at the Hyderabad Airport. When called to Air Canada they did not help me or tried to search for another flight to Toronto. I had booked a different flight then and there to catch my next flight from Toronto to Doha.

Air Canada had deceived me in every way and did not even refund any sort of amount to me. I need help in getting refund for the additional flight I have booked and baggage Fees I have paid to that flight.

Re: AC967. Flight attendant Heidi. I made a mistake of quickly changing my 2 year old’s diaper (it was completely odourless), KNOWING they were just about to collect garbage, since they just announced it. I did it discretely while she was standing up in front of her seat.

I was unaware there was a change table in the bathroom that would be large enough for her size. She’s VERY big for her age. She also has terrible meltdowns in small spaces and tries to wriggle her way off change tables (which is terrifying for me), so that really would not have been a viable solution.

So if I changed her in the tiny bathroom, I would have had to change her standing up, Right beside the dirty toilet, which she would have then probably started touching. Not exactly ideal in Covid times. So to me, the only…

My wife and I recently flew from YYZ to SJO 3 March 2022, Returned SJO to YYZ on 30 March 2022. The flight down was great. The return flight was given over to Avianca, although I paid Air Canada. The flight was very disappointing.

The Aircraft was old and shabby. the Business Class seats were wide, but the upholstery was worn. The video console did not work. The folding tray could not be operated, it took the attendant and me several minutes to extract it.

The washroom was clean but the plastic sink was stained. The food was abysmal, even by airline standards A cardboard box with a soggy sandwich, a small bag of chips, an old muffin in a bag. Bottle of water. Cofee in a styrofoam mug, no milk or cream.

Thre was a soft drink. The same meal in a box was served to all passengers, there was no…

On march 27, 2022, my wife, Flor de maria calderon calle flew from Lima to Houston , Texas. She was denied flight access because her birthdate was not on her covid 19 antigen report paper. The next 24 hourss turned out to be hell on earth for my wife and myself her husband in Canada.

My wife had to scramble to find a way to get the test results updated to include a birthdate. She missed her flight of course. United airlines help my wife a lot. Air Canada can go to hell as far as I am concerned.

My wife got a flight to Toronto but was denied a hotel room for the night. She slept on a bench at Toronto airport. She finally arrived in Moncton airport, dead tired, physically abused by Air Canada, and with a lot less money in her pocket.

, Cheapoair and Air Canada to show me where it is…

Had a vacation trip from Nl to Toronto to Florida, going down flight delayed in Toronto,when we got to Tampa no baggage for two days. On the way back flight delays in Tampa and flight change in Toronto with a 13.5 hour delay over night was original it was 2.5 hours.Had hotel book in Nl which I could not cancel, will not be flying with air Canada any more this is on real

I had a flight to Manila yesterday. Travel agency Confirmation number -Q2XZJM and air canada confirmation number 4JOFQT

When I got the airport the check in CSR seemed to be pretty new looking up stuff to ask me so many questions some of which I answered twice. He then asked me for my one health pass which I had to get in my phone. When I finally got the code from my phone he said he had already made my file ready for check in and I just had to go to another desk to drop off my luggage and give them my on health pass code since his check in counter was closing and he had to go on his break

When I went to the new desk, They told me I had missed my checkin baggage deadline as I spent forever with the initial CSR. A manager came and initially air canada realized their CSRs incompetence in…

I travelled on march 7 th Delhi to montreal with my family including 3 kids. It was a straight 18hr duration flight and was horrible. we got the seat at the back and we got the food which was left over.

When we ask for non veg food the attendent give veg and told this is what they have. This is what happened all the meal time . we were travelled with small kids and they were starving. More than the food screen was not working and we did not get headphones.

The kids were upset and all trip was horrible. we also paid the same amount as the front seaters paid but we were treated like refugees. I will never recommend Air Canada to anyone who is travelling with kids. It will be a disaster

When asking for help, employees just disregard and disrespect you. Even the manager is disrespectful. They treat you like trash. The worst costumer service of an airline.

We flew premium economy from Sydney to Vancouver and back. The food supplied was almost inedible particularly on the return leg. The staff were somewhat off hand and no additional drinks or tea or coffee asked or offered. We were offered coffee or tea with breakfast than told they were no longer serving.

This contrasts strongly with other service focused airlines such as Air NZ and Qantas or Emirates. The additional cost for Premium Economy on Air Canada is simply not value - other than better seating the food is basic poor economy standard you would expected 20 years ago.

Also my mask slipped off my nose when asked a question by the steward and extracted a totally over the top aggressive yell from the make steward-I out the mask up, he continued this attitude with other passengers and…

This is the first time I have flied after the pandemic . I was so excited . I was so happy to fly with Air Canada . I had a 6:45 am flight and had a carry on and he said it’s not a carry on and I have to check it in .

He continued to argue with me as I continued to tell him it’s a carry on but may be overstuffed I can remove some items . I had to open my bag on the floor and remove some items .

He was so nasty to me from the get go . His name was Luis . Then I asked to speak to a supervisor and she came over and was just as nasty . When I told her she wasn’t being nice I asked for her name .

She proudly stuck her chest out and told me her name was Luz , and had no problem in me contacting Air Canada to make a complaint on their behavior . She even threatened me and told me that if I…

I am submitting this complaint to Air Canada; as Aeroplan is owned by Air Canada and there does not appear to be any avenue by which to file a complaint with Aeroplan other than telephoning with an unreasonable wait time usually in excess of 90 minutes..

I originally purchased the following rewards flights 2LEA8B (TAP Boston- Lisbon-Rome) and 3K7OOY (AC Moncton-Montreal-Boston) and was quite content with the arrangement until TAP substituted another flight for the Lisbon-Rome segment necessitating a layover in excess of 4 hours. Subsequently Aeroplan was contacted and a very helpful lady eliminated 3K7OOY in its entirety; refunded points and cash and rebooked the entire flight under 2LEA8B Moncton-Lisbon-Rome. These arrangements necessitated we be seated in economy as that particular…

Hello, My name is Tatiana Zmeeva an we bought a vacation package to Puerto Vallarta. Our fligh should be at 8:15 in the morning today ( February 20th) but I checked the status of our flight (AC 1738) and the fl was cancelled.

We didn’t get any email or message and just tried to call Air Canada but without success. We checked several times the status and it was cancelled .. we decided to stay at home but last minute went to airport .

Nobody knows what’s going on, we spent 1,5 hours to go to security. And just found out that flight changed and going to Toronto first. I was really stressed and I have a very high pressure, I became sick right now.

I would like to know why Air Canada didn’t inform the people about this changes? Please let me know ( why we lost our all day to travel instead…

To Air Canada, you should reconsider let whoever runs the Air Canada Vacation biz do something else. It is ruining the brand of Air Canada.

Good luck to whoever wants a vacation from air Canada vacation. Online self service website has limited access and nothing you can manage your booking about but just paying more for upgrade seats function. It is impossible to even try to get hold of someone on the phone and no call back option, which is the only one you could hope for. And it’s 5 biz days past no one reply to my Contact Form submitted. It seems like only accounting is working taking your money and send you invoice then that’s it. No management or staff with poor operation. It’s only a week away from our vacation and we stuck here. Whoever sees this comment should reconsider booking…