Air Canada

I grudgingly gave 1\5 Air Canada refused to allow me to board as they had "misplaced" my luggage. After hours of wrangling I was booked on the same flight but in 24 hours. The next day at the airport I was told the next flight was full.

They attempted to put me on the next flight another 24 hours away. After pleading for help and breaking down in the airport I managed to get someone on the phone who got me an alternative route which involved 2 more airports and another 9 hour delay.

I am clearly disabled and have a pacemaker. I found NO-ONE at Toronto Pearson who was vaguely interested. I became so stressed and ill and so worried about the return flight that I returned early and accrued about another £1000 in costs.

I have written to AC. No apology , no explanation, no response. In 40…

On 24 Sept my husband and his mother were flying from OKC to DEN. When checking in with United (there was no Air Canada desk) they were told that Air Canada made modifications to the reservation which made United unable to print the tickets. They waited 1.5hrs at the desk attempting to get the situation resolved.

Separately I called Air Canada to help resolve the issue - the phone wait time was 1hr (absolutely unacceptable) - when I was called back and I requested the issue be investigated - after 20minutes on hold (also unacceptable) I as told they were not sure why it happened. I then requested to file a complaint and I was promptly hung up on.

Had United not taken the reservation and rebooked it under the United system, these two passengers would have been stranded in OKC due to no…

My daughter and I were on flight 140 to Toronto on September 20. I sat in seat 36B, and my daughter sat in 36A. The Air Canada flight attendants had to ask the man sitting next to us in seat 36C to wear his mask correctly four times. He kept putting the mask under his nose and removed it when the attendant stood next to him. He didn’t like being told what to do and thought the attendant was rude.

My 23 daughter and I have been flying every two weeks from Calgary to Toronto to have a chemotherapy treatment at the Princess Margaret hospital that hopefully will extend her life. This chemotherapy is a leading-edge treatment and is not available in our hometown of Calgary. We have been doing this since January 3, 2021.

We have always felt safe on all of our Air Canada flights. Every single…

There is no customer service. I have been trying to contact someone for a few weeks. There is no human contact. I flew FIRST CLASS from Toronto to Cancun on August 30, 2021. I left an item (an expensive item) in the private consol in my personal space.

This is something no one else would see. When I tried to contact the ground crew as soon as I was off the flight to retrieve my item, no one seemed to be able to help. I filed a missing item report.

No one can seem to find this item.

However, this raises two very serious concerns: 1 - the plane was not properly cleaned as is claimed by Air Canada, or 2 - one of the staff took my personal item and did not tell anyone. You see, no one except the flight crew or cleaning crew would have seen it, and because of the style of the plane, and my…

The handling of the 11 year old boy returning to Canada from Mexico City unsupervised when the mother paid the $200 fee for this service is appalling. The follow-up response by Air Canada is equally appalling. The very poor communication within your system is a real failure and disrespectful of the clients who support this airline.

Give this mother a full refund and apologize unconditionally. Don’t be so arrogant and disrespectful. Thank you. John Labatt.

there are NO CUSTOMS to worry about. I tried to get a refund and waited on the phone for three hours and no one answered. I was given a voucher but I want a refund. My company will not re-inburse me unless I have a letter saying you refuse to refund me.

If you will not refund me and a voucher is the only way, can I have a letter written that there is no refund for the flight

I had a flight scheduled Penticton Vancouver Las Vegas September 15th at 7:00 at night the flight got canceled due to weather. I mean the Okanagan I read weather reports the weather was just fine. Yes yesterday was blue skies up above bird singing there was no weather problem.

It terribly inconvenience me and the 25 people I'm traveling with two Lake powell. My concern is you're going to do it again and then my covid doesn't work and now I have to take a shuttle to St George Utah will cost about a hundred bucks. Someone please call me. Ref. 4QFLAB

Femme enceinte qui voyage avec 2enfants de moins de 4 dans. Préenregistré et tous mes nos bagages enregistrées sans contact,il fallait juste changer unz petite erreur de frappe sur le nom de ma fille . après avoir parlé a 2 agents on me demande daller a la caisse.

La dame qui nous reçu nous enleve du vol et annule nos carte d'embarquement sans même nous parler. Elle me dit que mes enfants ont besoin de test covid. On était pas au courrant je comprends mais il tavait tellement dalternative au lieu de bous sortir du vol.

Je nai j'avais vu une personne aussi mechante et sans empathie. elle ne ma même pas ecoute 10s et est partie .. je suis toujours sous le choc. JAMAIS prendre AIR CANADA

On September 4th, 2021 I flew with my wife and son from Vancouver to Toronto on AC118 (booking 3PT78M). On route to Toronto the flight attendants spoke to a male passenger seated directly in front of me on several occasions rewarding his need to ware a face mask.

My attention was drawn to this fact by a loud altercation between a male flight attendant and the subject. Following this interaction the subject continued to not ware his mask. I later spoke with flight attendants and advised that the subject had not altered his behaviour and was told that they were aware of this from other customers.

Approximately 35 minutes before landing I observed the male flight attendant speak with this male and serve him with documentation relative to his infractions. The male denied the allegations at…

I travelled to the US last week. My booking reference was 2ZSSSP. I had done thorough review of entry requirements both to enter the US and while returning to Canada due to Covid-19 restrictions. With my onward journey I had done my Covid-19 testing that came negative as per US border rules.

Likewise, based on the information I was ready with having done both shots of vaccine and ArriveCan approval and even got a web check-in boarding pass. To my surprise at the gate in SFO, they suddenly demanded to get a negative report.

Since there was no time to do this, I ended up missing my scheduled flight and had to do a very expensive test at the airport. I had planned this properly as I had my study related activities planned for the afternoon.

I being a student, every penny means a lot to me…

Flight canceled due to no staff then rerouted to Montreal ran out of hotel vouchers and re booked for 4 days later had to book with a new airline as couldn't wait that long to get where I was going so out an extra 400 dollars then when I received my luggage after all the problem it was cracked it was only the second time being used

I don’t believe 100words will do. Luggage missing since flight Tuesday morning from Newfoundland to Halifax. my seven hours today. In that luggage is medication I need. I’m visiting from Ontario and now my trip will be extended because of air Canada’s greed to have a full flight but let 20 plus people go home without luggage.

It really is about the dollar. No manager available anywhere and an office in Moncton with no phone and an employee who only comes in at four. I had to go buy underwear and pants to wear. I have travelled to Afghanistan with less hassle then this.

I really believe that there should be a way for people to talk to a real person to solve there problems. Tried to chat online and they had the nerve to ask for money to continue the chat. What kind of airline are running.…

I travelled August 30 on AC142 on a priority ticket from Calgary to Toronto. I paid for a business class ticket so that I could receive my luggage quickly and reduce time spent in the airport to hopefully reduce exposure to possible Covid.

It took two hours to receive my baggage. I waited with passengers from apparently several other aircraft in a very unsafe environment milling around and crowded together. There were no announcements made to inform us of why there was a delay.

The attendant at the information booth could not reach anyone by phone to inquire. There was luggage piled everywhere and the same unclaimed luggage continued to spin on the carousel for the entire two hours. I attempted to call Air Canada and was told it was a two hour wait - I attempted to wait and was…

40 hour delay, had to pay another 200 CAD for PCR, then delayed at check-in by 40 minutes, due to complete lack of knowledge of entry visa requirements, then new flight late again, 2 hours. Hotrible, inept organization.

My return flight to Canada was canceled at the beginning of the pandemic, I was told by air Canadá refund services that a reimbursement would be impossible but I would have a credit to use in the next 24 months. I sent countless emails and no credit was issued. Worsted customer service for a company that got helped by the government.

I paid for access to maple leaf lounge at Vancouver international . After going through security I find out that the lounge is closed . I feel it is reasonable to be reimbursed .my booking reference is 38G50D Carole Shaw

RE: Booking reference 3B59PE. About the only good thing about the flights was the flight attendants. The main issues were: -The smallest plane possible, which was packed, with absolutely no overhead space for carry-on baggage. I could not stand-up in the aisle.

I sat with my carryon under my seat and my feet resting on my bag. Of course an offer to check it was offered-but why would I want that. -The plane was so small, that upon landing in Vancouver, the regular ramp was too big and a portable ramp had to be brought out.

YVR wasn't even expecting this. -For the return flight, the A/C did not appear to work

I arrived today on AC162 at 1:03pm and it is mow 1:45pm and we are still waiting for our bags. Why is it taking another hour to get checked bags. Perhaps this is why so many carry so much on to planes.

This is truly unacceptable and is anything g but service

However, I am sending this mail as an official complaint regarding a very bad experience that my family members recently faced .To make it clear and easy to digest ,I will try placing the entire facts of this experience in a note form:

-My wife and my 2 children ,took the Flight managed by Air Canada from Cairo to Montreal through Athens with Booking Reference 35RLZU on the 19th of August 2021 .

1)The Flight was fully managed and reserved through Air Canada's Website.

2)The Flight originally consisted of 2 legs ,a leg from Cairo to Athens through Egypt Air ,and the other from Athens to Montreal through Air Canada aircraft .(Again End to End trip was reserved through Air Canada Website ,with no say from us on how the trip would be managed exactly by Air Canada).

3)The originally planned…

I spent over an hour waiting for on hold with no options for doing what was necessary online. I needed to use a travel voucher and there was no online options available for applying that voucher to an upcoming flight.

I have nothing but good things to say about Shilian, who took my call. Shilian, and her coworkers deserves a big pat on the back (and a raise) for taking the brunt of frustration of anxious and angry passengers, completely due to poor planning by Air Canada management.

My beef is with the leadership that makes for an extremely poor customer experience.

Flying Business Class on AC116 Aug 26/21. Problem with checkin in Vancouver that took 15 minutes to sort out. 20 min wait to get into Maple Leaf Lounge. Have been waiting on tarmac for 1 hr so far in Toronto because gate is occupied.

Similar Maple Leaf lounge lines in for Toronto Aug 21 and had to wait in Van for misplaced luggage to come on next flight. Unhappy with AC!

Purchased higher fare Economy comfort for better leg room from MEX To YYZ for 26th Aug, Ref: 4253QT & my booking has those seats 12F on AC 994 and 18F on AC 423. It was quite shocking to see that MEX AC rudely told me to take whatever seat in the end of aircraft.

I need refund for the higher fare, address my complaint please and contact me on +1 437 928 2803. Thanks

3rd flight in recent weeks. Every flight was either modified or late. Last week I missed my meeting in Vancouver. This week I missed my connection in Vancouver coming from Seattle to Edm. Worst past was the apathetic attitude of “Dee” at ticketing.

Completely disengaged, zero customer service skills. I will only fly Air Canada as a LAST resort now.

S. (Fort Lauderdale, Florida). You were clearly and obviously understaffed. I got to the airport 3 hours early for an 8:30 flight and spent all those 3 hours standing in line to go through Customs, which didn’t even open until 7:00, with nowhere to sit for all that time.

Then, I requested a wheelchair to take me to the gate because my ankles became swollen and were throbbing and painful from all that standing, but the Air Canada representatives I spoke to (I waited about 30 minutes to even spot AC representative) just kept telling me I would have had to order one when I checked in and none were available.

I spoke to 3 different airport people who told me I would have to speak to an AC rep.

However, there was nowhere on the online form for checking in to request a wheelchair.

Overall,…

I am writing to say how unimpressed I was with Air Canada on my recent flight to Grande Prairie on August 8 returning on August 22. m. m. m. m. on the 24th as the flight was late arriving in Charlottetown.

My daughter also lost a days pay because she had to take the day of work to drive me to the airport which is120 km from the airport then in turn I lost a days pay as well because I was to exhausted from all the stress I endured from this recent trip as one flight after another was late in Calgary we literally had to run from one gate to another to make our connections and on another flight there we no agents available to take our bookings for the next flight.

So I feel like I need to be compensated for all that I have endured over the pass couple of days. Looking forward in hearing…

They canceled my flights home, sent me to a distant airport from my home, lost my bag and the final infuriating insult? No one answers the Lost Baggage service phone number which I’ve been on hold with for three hours!

I am very disappointed with air Canada. I came into Toronto from Barbados on the 19th of August 2021 and onto now I haven't received my luggage that have all my personal belongings. I have reported it to baggage department and was told I would receive it yesterday, it never came onto now.

No one is sending me a message or anything. I am quarantining and cannot leave to come to the airport. I would like to know what happened to my luggage. This is putting me under tremendous stress and expense. I also have stuff in it to spoil.

When I spoke to baggage department they give me this code: YYZAC67064 please I need my luggage asap. I would be awaiting a reply, thank you.

I flew to Dublin on AC 800 on August 18, 2021. I used my eupgrade points to secure two business class seats. I bordez thé plane and we were all settled in business class when a steward informed me that a pilot required my seat and I was forced to move to premium economy.

I wld like my eupgrade points reimbursed immediately and a $500 voucher for the pain and suffering that I incurred. Sad part of the story is that the person who took my seat was not a pilot. I was lied too.

On Saturday Aug 14 I was booked on flights leaving Ottawa at 10:00am arriving in Saskatoon at 3:34 pm with a connection in Toronto. I received an email early Saturday morning saying my 10:00 am Ottawa flight to Toronto was cancelled and I would now be on a flight leaving at 4:25pm and would be arriving in Saskatoon Saturday evening.

the flight was delayed 2 hours by the time we left at which time I was told they would still be holding our Toronto to Saskatoon flight when we arrived in Toronto. Upon arrival in Toronto I ran to my gate as my flight to Saskatoon was just boarding and was told since I had a checked bag I was no longer on this flight as I had to travel with my checked bag and

there wouldn’t be time to get it on this flight. At this time the very unprofessional gate agent told…

AC refused to let me board because my covid test was a few minites expired, this being due to my originating flight being delayed. I had to get retested, then reschedule a flight for the next day. I could not confirm the flight becauae there was no one at the check in for AC.

I was told it was in the system bur the next morning after waiting in line at check in for over an hour, rhey could not find my res. I missed the second flight by the time it was resolved.

I finally just cancelled the trip and returned home. Total incompetence.

I had flown Air Canada from Mexico (Mexico city) to Vancouver (Canada) on 17-Aug-2021. After reaching Vancouver, I could not find my baggage (both bags0. I had filed the World tracer baggage tracing file at the Vancouver airport itself. It has been 4 days now, and still my baggage is not traceable.

I am an international student from India and have come first time to Canada to study at UBC, Vancouver. Without my baggage , clothes and other items, I am finding it very difficult to sustain at the college. Requesting immediate and urgent help to trace my baggage.

Am uploading the relevant docs - Boarding pass, baggage tags and the baggage tracing file form. Please help as I am new to this country and am in Dire straits without my baggage. Thank you.

I booked business Class AC8946. CRJ 900 And my screen was not working. My seat was 3A, and they said, sorry sir it doesn't work. They told me that they will give me discount for next fair but no one come to my seat.

I am very unsatisfied with Air Canada. I have flown with them multiple times and every time I have had a problem. I travelled to Germany last year to visit my boyfriend and they lost both of my bags on my flight home to Canada.

It was the first time that happened so I just though it was a mix up and it wasn't a big deal. Air Canada drove them out to my house the next morning.

However, the next time I flew back from Germany they lost them again along with multiple other people. I was very upset with the airline that they kept doing this. Not only that, my boyfriend was flying here from Germany and he now has to stay in a hotel in Toronto because Air Canada totally messed up his entire trip.

First they were delayed by an hour, next they couldn't locate both of his bags and he asked around…

Flight booked was Yyc- yeg-yyc-iah on July 15, 2021 1) YYC-YEG - Mechanical failure of plane, returned to gate, too late to make connection so rerouted YYC-YYZ direct With short connection time for next flight. Arrived YYZ - and got to US immigration where we were denied access to the US because luggage was “pending” Returned to luggage desk where it was discovered our luggage was still in YYC.

By the time a letter of authorization for US customs could be produced US customs and immigration had closed doors and left for the night. Air Canada apologized. We spent a night as guests of Air Canada at the airport Marriott with no luggage and a grand total of $40 for two of us to buy dinner breakfast which was grossly insufficient (to say the least) Returned to airport next day, July 16 at 10…

I had a one stop flight from Doha to Saskatoon. The Doha to Toronto had a 3 hour delay and I lost the flight from Toronto to Saskatoon. Air Canada office in Toronto did not even listen to my problem and simply said we cannot do any thing for you.

Flight numbers are AC59 (delayed) and AC 8623

35, and then on flight 426 from Toronto to Montreal, but never made the connection since departure was approx 2 hours late and had to stop in Vancouver for refueling. We were then left on the plane for over 2 hours without food or drink and were told that we would be deplaning and someone would help us reschedule a flight.

Around 4hr , we were advised there would be another plane departing at 6 for Toronto. We asked the desk to put us on a direct to Montreal flight to avoid having to sleep in a hotel or at the airport and we were told the flight was full even though the Air Canada app showed availability (at a much higher fare then what we paid).

We were offered a flight from toronto to Montreal at 12 the next day. We were not offered vouchers for food or anything else and left for…

upon check in we encountered a very rude condescending check in person. He was learning because a lady was there trying to help him. We spend 45 minutes at his check in wicket. He told my daughter her covid test was no good because the date was the 13 when actually it was the 12. But very rude.

He took our cards to pay for bags and threw them back at us saying none worked when actually it was his machine so we were moved down a wicket where all was fine. My husband and I shared a bag since we were only going for 5 days and I told him twice only 1 bag but we were charged for 2.

I asked for a refund for one bag he said oh just check later youll probably get it. Our flight was Aug 12 Air Canada AC115 To Portland Oregon. The issuing no on the ticket is YYZAC002A. I have kept the tickets…

Why does Air Canada sell flights with connections impossible to make?? My August 14,2021, from Zurich to Toronto had an hour at the London (Heathrow) to make my flight connection. One hour at Heathrow is IMPOSSIBLE for making the connection. If it had not been for 5 airport staff helping me to cut lines, etc, I would never had make it.

Why does Air Canada allow so many flights when Customs and Immigration in Toronto cannot handle the number of passengers? Sitting on the tarmac for four hours before being allowed to deplane is not acceptable. And try to find your luggage when the carousel that originally received your luggage in the meantime received luggage from a number of other flights. No information and now help were available.

My complaint is this - I would like to compliment what I considered to be excellent customer service and there is NOWHERE on your various sites to do that. I would be happy to write to the HR dept. or the President of Air Canada.

Finding such an outstanding employee in the midst of the horrific experiences we have had with AC is like finding a beautiful flower in a desert and it is worth mentioning to HR... how do I contact them?

AC2013 out of Hollywood Lauderdale Stood in lineups from 930 am until 930 pm NO INFORMATION GIVEN AS TO WHY then stood in line at hotel because flight canceled THEN next day from 11 am until 5 pm stood in MORE LINEUPS to redo our tickets etc from cancelled flight to have flight postponed severs times again. My husband is an 82 yr old diabetic and I am 68 with bad back problems.

VERY HARD Now we are home we have to physically recoup. TERRIBLE EXPERIENCE

We are seniors and my husband is an 82 yr old diabetic we stood in line from 930 am until 930 pm at airport and then again for an hour at hotel because of cancelled flight and then from 11 am until 5 pm next day to REDO all our tickets Covid stuff etc Physically that has taken a huge toll.

RIDICULOUS SYSTEM We were never told what was going on and why suddenly others were allowed ahead of us etc. AWFUL LOT OF ANGRY CUSTOMERS

As I am a student and reached Edmonton on 10Aug2021 I still not received my bagagges, as i am continously writing mails to them and still not getting any positive response from them My all important study material, clothes, and all daily need items are in my bagagge. Everyday it is very difficult to commute to market place to purchase goods.

As i am also new in this country kindly close my complaint as soon as possible. Tracking number is YEGAC89390 Thanks regards Harsimarpreet singh

My husband and I were to fly from yqy to yyc on Aug 8th at 5:oopm,before lunch my husband Walter Locke received an email the flight had been cancelled. The reason for cancellation was crew constraints. I tried to book a flight for Monday Aug 9 to leave yqy and was told there weren't any flights leaving that day.

My flight was booked for 5pm on Aug 10, both my husband and were returning to work on Tuesday morning, needless to say we each lost a day of work. The agent in Sydney told us we had compensation coming to phone Air Canada.

I tried to do so many times without success. I finally reached a live agent in Friday 13 th, she proceeded to tell me she couldn't help me that I needed to go online. I couldn't believe she said that to me.

I booked my initial reservation by phone, the second…

Flight cancelled, flight delayed, then loose our luggage and then you spend many hours on hold. Pure BS

For two months straight, Air Canada will not answer the phone. People need to get through with very serious concerns about making travel plans All travel is not about vacations!. Tell Air Canada to PICK UP THE PHONE!!!!

Please see the attached for full details. Two way trip from UK to Ottawa Lost baggage on arrival. Unacceptable 2 hour delay leaving Ottawa for UK Unacceptable 3 hour delay leaving Toronto to UK Lost bags on Arrival into UK. Missed railway connection, had to pay for new ticket. Lost a days wages due to no baggage (containing work equipment). Last seen bags on Saturday 14th, it is now Tuesday 17th.

KLM Wins

I recently booked a domestic flight from Montreal to Vancouver (from my residence in Montreal). 50 ... 00 as the initial sum was in US dollars. This is a disgusting cash grab by Air Canada - you should be ashamed of yourselves, especially during this very difficult time.

Shame on you Air Canada - ripping off seniors (I'm 76 years of age) who will be the ones who are most likely to be duped by this cheap trick.

My boyfriend had a booked flight from Toronto to North Bay this morning August 16th 2021 arrival time in North Bay was 930am. The flight was then delayed till 12:45pm. So he had to sit around in the airport till then just to find out that it is delayed again til 1:15pm.

When he asked for information he was advised that there is a shortage of workers so there's not enough personnel to get the planes ready. Told that they do not want to hire more workers, and had a lot of workers retire.

This is totally unacceptable especially with everything opening up and flights being resumed. He has been away for work for 2 weeks and has to sit in an airport all day instead of spending time with his family because you don't want to hire.

I am very disappointed with this service. Will this be an issue…

I was on a flight AC8603 from Toronto to Sudbury Ontario July 29th It was raining that day our luggage sat on the tarmac for more than 30 minutes delay from takeoff in the pouring rain on a baggage cart that was not covered !! Needless to say when we arrived in Sudbury all of our clothes were SOAKING wet !! How it is possible for this to happen ?????

I bought an AC flight flex instead of standard economy ticket which costs about CA$75-80 more for free standard seat selection and 100% Aeroplan points when compared with the standard ticket. I chose a window seat. During check in at the counter on August 8, 2021 for the flight AC8533 to fly from Philadelphia to Toronto, I got a complimentary upgraded to a Business Class seat.

The flight was delayed for almost 5 hours, initially said through email due to security check, and then found out that it was due to delay from the reverse direction flight from Toronto. The flight AC8533 to Toronto was finally started boarding.

At the boarding gate, I was rudely downgraded back to economy seat, arbitrarily assigned an aisle seat. I was moved from my original selected seat 24A to 16C. This is in…