Air Canada

How is it fair that economy carry on is allowed in business class seats above bin? We had a horrible flight with your air Canada. The head Stewart of our flight ( lady) was very aggressive and rude to my husband.

I didn’t take carry on or my sister to accommodate my husband guitar. The flight way down the Stewart couldn’t have been more accommodating . We paid top dollar to be in business class and this is how we are treated? 1237

I travel air canada from Toronto to Grand Cayman Island twice last year and in January of this year. I'm a wheelchair person. Getting on and off the air craft there's no one to help. On January 9th I was only assisted to security.

I had to struggle with my cane part of the way then got one of those golf like cart another part of the way. Wheelchairs are parked but no one to help. In November of last year my flight landed in Toronto 5:30 PM.

I didn't get out of the airport until 8:30 PM. This is frustrating. Someone needs to investigate this.

Despite of checking in together and taking tickets together, always given different seats. My husband got separate seat from me and my 2 year old son. No point of flying together if seats are not together specially with toddler. Very poor service. Every time.

I booked a return flight for three in July 2022- Ottawa to Manila. Airline Res. Code33D7IN (AC)(NH) Departure- Sunday- Feb 5/23 @8am fr. Ottawa to Toronto. It was ok. Departure- Sunday Feb 5 Toronto to Tokyo Narita at 1:30 pm. My ordeal began.

My daughter and cousin were boarded but not me. AC staff said My flight was busted. WHY WOULD MY SEAT BE GIVEN TO SOMEBODY ELSE WHEN I BOOKED SINCE JULY 2022?

Hello, Booking reference #4YEU2Y

I would like to log in a refund request.

I was refused to travel on Lufthansa Flight 6789 (AC840 flight) at Pearson's airport by Air Canada agents. They said I was 10-15 minutes late and they cannot put me to the next flight because it's a Lufthansa ticket. I was around 3:30pm, that's 1:20 minutes before departure and 35 minutes before Boarding time indicated on my ***Boarding Pass (4:05pm)***. I had already checked-in online. And the agents were still there... Instead of taking my luggage, they asked me to go see Lufthansa.

Very unpleasant experience indeed not only for me but also for my 90 old old mother who's waiting for me in Rwanda.

All I need is to travel. I can go today if allowed to.

On Feb 23, I called Flight Hub too. They said I have to call…

I am writing to express my disappointment with the service I received from your airline on 22nd Feb 2023. My flight AC271, from Toronto to Winnipeg, was canceled at the last minute after keeping us waiting at gate number 37 for more than 5hrs, which resulted in inconvenience and additional expenses for me.

At first we were told that the flight which was scheduled originally for 21.10hrs was delayed and rescheduled at 22:40hrs as the incoming flight was running after its schedule. When the flight arrived at about 22:30hrs we were told that it's again rescheduled to 23:10hrs as one of the pilots has exceeded his duty hour and we are trying to arrange for a pilot. The ground staff was announcing every 30 mins about the status who further announced that the new rescheduled time was 23:40hrs…

We had fabulous service on Feb 17 and Feb 27, 2023. The flight attendant took great care with our very nervous first time flyer grandson. We flew from Toronto to NYC AC8986 . On our way home on Feb 27 an employee at the desk suggested we try and fly on standby to avoid the storm.

We left from gate 51 I believe. Originally we were booked on AC 8991. We ran through the airport and we’re given seats as standby. Miraculously, our luggage was in terminal 1 when we landed. Everyone made our trip wonderful and stress free!

Thank you and please give feedback if at all possible. I can’t remember the return standby flight number. Air Canada, you were outstanding!

Is Air Canada not embarrassed that they can't provide proper service being Canada's national airline? I have the following issues.

My son was leaving Korea and he had an immigration problem. He tried to cancel online but it said he only is eligible for $29.00 out of a $600 ticket (one way) then there was a "fee" associated with this of $150.00. What in the heck is that for? What could constitute such a charge? He then tried to contact Air Canada from Korea to ask about his options regarding his ticket. He then tried to call Air Canada. He was on hold for two unbelievable hours without getting through. This is unacceptable. If AC can't keep up with the calls HIRE MORE STAFF. My son had no choice but book a new ticket.

I saw an ad when I was looking for a part-time job that AC was hiring.…

Booking Reference: 2XCFOO

I have not been able to use my E-upgrade credits for the last three years or so on several and various travel. What is the point of electing for these credits every year if I cannot ever use them?

This time and specifically on Feb 24th, I wanted to return to Vancouver from Toronto using my E-upgrade credits for Business class. I was sent an email stating that I was upgraded for the Premium Economy instead (last minute prior to flight), even though that was not what I requested. The Air Canada agent booked this upgrade without my consent and could not retract his error. When I advised him of his mistake, he reissued another ticket which was now even further back in the plane which is problematic for me. Therefore not only was I not able to use my E-upgrade…

Flew out Feb 8th for cuba 1471 ,staff at pearson not aval some very abrutt,converterfor luggage broke stand in line fir 1hr or more .Luggage for husband did not arrive till friday late afternoon.No help or info talk to rep of a/c at resort said its coming.No follow up call for our inconviece.Too hard to call in .No offer for compinsation.Escalator not working when we returned.at pearson.Someone should offer compinsation Joan Mowforth

Hi - I have had an ongoing complaint with you since arriving home on the 16/1/23! I am incredibly disappointed with your company. I purchased a seat for over £70. On the day I could not check into my seat I had paid for.

I needed the extra leg room due to a painful knee so I paid the extra money! My seat was also towards the front of the aircraft so I could depart quicker due to a train I needed to catch!

Despite asking several of your staff I was refused the seat I had paid for. To date I haven’t received the money back! I would to know how I can take this further

Yesterday my wife and I on the same computer, same credentials, within minutes booked identical flights 3QA9BY and 3QGRRG together. At the moment of selection the pricing was identical. At the moment of invocation minutes apart it was radically different.

As an expert and businessman in real-time systems and my wife as the former EVP of AF and a former board member of YUL we have never seen such real-time price gouging. We kindly request parity treatment with crediting my ticket to price at selection.

Air Canada canceled my ticket. We had tried to change our tickets or get a refund, my husband was upset and told them to cancel our tickets, but I immediately said no, because we could not afford to lose so much money.

My husband then told Air Canada not to cancel our tickets. This conversation is probably recorded. They cancelled my ticket not his. Refused to do anything to correct their error. My one way ticket home from Mexico City was $940.

We would like a refund.

You must have the worst service on planet earth I will never travel with you again delayed delay delays why to ruin my whole vacation thanks for nothing

Hi there, I was denied a refund because the offer for a refund went into my junk mail box and I didn't find it in time.

Is that really a reason to deny a refund once it has been offered?

Excessive delays

The one star says it all. I am embarrassed as a Canadian that this company is the "flagship" carrier for Canada. Fly 5-10 per year and every flight is either delayed, luggage lost, or something else. One excuse after another.

Can someone or gourp of someones that know how to run a business please take over?

ac124 arrived at Toronto at 3:43am, on February 23rd, waited for the bags at the conveoy for two hours. Talking to luggage service agents, they can't do nothing, and refused to call the management to pass passengers frustration, and refused to allow me and others to file complaints against the agents, an African Canadian threatened very violently and rudely a passenger not to videotaping while no sign shows "no videotaping", an bald guy claimed the two-hour wait was caused by the weather, So I am filing a complaint against the luggage service in Toronto Pearson international airport

I was been couple times travelling with them, my family has always been using it, always they are giving a hard time, today our flight was cancelled due to the weather they rescheduled it and we had to pay the tax or whatever What was that for it was not our mistakes why would we pay a cent, plus we received message that was cancelled but

no one contacted us to rebook or anything we had to make the calls and check with them to see what we should’ve done I truly won’t recommend this airline because where the customer services for, why aren’t they doing anything for this.

Also we had to extend our hotel and be behind in our school plans and work. This is unacceptable to do. I’m never travelling with this airline again. I hope this will be fixed or I got to reach higher people to solve…

,2023, I started looking for air tickets. Since it is a long flight, I planned to go visit relatives in Hong Kong. In early February,2023, there was a promotion by your esteemed company, that fitted well into my schedule ( going to Tokyo, onboard the cruise, going to Hong Kong and then back to Toronto).

I waited for direct flights for this trip because my wife hates long hauls. Then after we chose our seats and began planning to buy cancellation and medical insurance (we both are seniors), our travel agent who bought our tickets sent us an email saying that the flight from Hong Kong to Toronto is no loner a direct flight but

there will be stopover at Vancouver. That was not we want when we booked our flights. We know very well that your company has all the right to change flights, but…

This is in reference to AC843 on our return flight - Frankfurt to Toronto on August 23, 2022. We should have filed our complaint sooner but we were so upset that we considered never flying AC again. The only reason we are bringing it up now is because our friends (who travelled with us on that same trip and sat on the same Premium Economy row)) have asked us to join them once again for a European vacation in September. We declined because of our last experience but they reminded us that they complained to AC following that trip and were given a 20% discount voucher to fly again.

I don't know if you retain prior complaint records, but I will try to summarize the experience as briefly as possible: - We fly to Paris on August 2nd and returned from Frankfurt on Aug. 23rd - Paid for Premium…

Cruise booked Jan 29. There was a snowstorm and flight delayed 3 hrs! nerves on edge. But for FOUR minutes, cruise terminal would have been closed and we would have missed the cruise. Luckily we had a taxi driver who sped all the way, and was blaring his horn to alert cruise employees to allow us to enter terminal.

and we missed 3 hrs being on ship! Then, return to Toronto. perfect weather. Well, to our shock and anger, there was a three and a half delay!!! so, what?! It should not have caused such a delay. so, Air Canada can always give it as an excuse!

So, instead of arriving to Toronto at 8:30 pm, we arrived at 12:45 am!! inexcusable!!! and, free food once we were in the air!!! We were so disgusted and furious with Air Canada. we flew AC because the cruise arranged it. never a problem…

On feb 7th I flew from Deer Lake NL to Halifax booking number404cg2 flight 8021 departed @5.55 am I had 1 suitcase cost me $35.00 my return was Feb 21st I had the same suitcase with less in it and it cost me $135.00 needless to say I was shocked , I am on a limited budget and saved for 6 months to go see my grand children it was a shock to have to pay a $ 100. More , I always travel Air Canada never had I had this problem , thanks for listing .Madeline Power

i am trying to call Air Canada Vacations since the last two months and I am on hold for four hours with no response.

What regulatory authority should I be calling.

I don’t like how kids over two can’t go in the lounge without a pass. I say kids under twelve should be able to go alongside of their parent(s) with only one pass into the lounge. Me and my daughter were going into the lounge and we had a guest pass but a lady at the desk wouldn’t let us come in because we only had one pass.

She said “ you need to have another pass because this kid is above 2 years old. “ She was, but you should also do it because that’s a waste of a pass if you have kid(s). I want all children to have permission to go in with their parent(s) (who have a guest pass) and eat at the lounge. LAX does it. Why don’t you?

31,flight# AC900. At first we were notified that our flight will be delayed, which was OK because we got a notice.

Finally, we were able to board the plane, but then, when we were already sitting, we were told that we will be delayed for another 20 minutes because we had to wait for a part to arrive. we had to sit on a claustrophobic plane,with closed doors, and no air circulating.

we asked a flight attendant for air conditioning, but she said that they only turn it on when in the air. We usually have a great experience with Air Canada, but this time we were very disappointed. It was very very bad!!!

I was on my way home to Vancouver from Hong Kong. My flight was AC 008, departure date and time was February 18, 10:15am. I have my official boarding pass with my seat number that i selected a aisle seat.

When I was boarding at the gate, that air canada flight attendant suddenly said my seats has been changed to a middle seat which i dont know what is happening. Sge said my original seat has been filled by someone else.

She said because I have changed it online myself. This is ridiculous that I never changed my seat after I got my official boarding pass. How would I changed to middle seat when I know I would have a long flight.

I am a senior person. Aisle seat for me is better to access during the flight. I suspect the flight attendant make up a story saying is a client's mistake or is…

#1 While on an International Flight to Costa Rica our AC flight ran out of food two rows in front of me. I travel abroad rather frequently (often not on AC) and this is the first flight where we were required to pay for a meal and the first to run out of food. I am a diabetic and need to eat regularly. When I questioned staff they indicated the caterer frequently shorts this flight on food. This is unacceptable. If AC does not carry sufficient flight on-board for all travellers they should advise travellers before boarding so they can purchase and bring food with them.

#2 On the last leg of our return flight we were seated in row 18, immediately in front of the escape aisle, so reclining our seat was not an option. The leg room was less than other International Flights (American, South…

Delayed flights to and from destinations having to stay over night from delayed flights both ways home hotel Accommodations were unacceptable would like a full refund for our trip, having to miss work die to delay home.

We booked a cruise and our flight was Ottawa to Toronto,Toronto to Panama. When we arrived in Panama my bag was missing. I went to the air Canada rep filled out a form . I ask him to fedex the bag as I was in Panama for the next 36 hours.

He told me Air Canada does not do that. He stated the next flight from Toronto was Feb 8th 2 days after our cruise ship left . I never received my luggage even when I told him the 5 ports the ship stopped at.

He said I might see it in New York that was where I was flying home from. I started to cry and told him this was unacceptable and all my clothes and contact lenses as well as my cosmetics where in there.

I had no clothes no contact lenses for 11 days. I had to purchase more wifi as I was told by the lost baggage department nothing could be done…

I was traveling on Ac103 on Feb. 15, 2023 Toronto to Vancouver. I was sitting in seat 34B. The television at my seat did not work for the entire trip. I notified a flight attendant of the problem. One of the flight attendants came and asked me what the problem is and I told him I could not open the screen on the television. He said he would reboot it for me which he tried to do but did not work. He then gave me a card to fill out and send the information to this web site using claim # AAHLAGHSHY. I will await your reply.

Bernice Bell

I was late getting to gate due to late arrival prior flight. I have disability. Went to board air canada flight explained that i was sorry i was not in correct zone to board but that i needed extra time, could i board early.

I was verbally chastised by agent in front of passengers that i should have heard preboarding announcement for those needing extra time. Very embarrassing.

Feb.11,2am, your people (Alex) told me will give me back a voucher value $ 850.within7day,I wait for this value,to book my future may,16th ticket. To day (13th,Feb,2 20pm）,your people (Ayla),told me,my voucher $850,will be my email at least 5 to 6 weeks,l was so upset why I have to take that long to get my voucher, before your people (Alex)told me 1to 7days I don't want to enlarge problem,I just want my voucher get in my email within few days,I can book my flight early. My confirmation number: PKXBGT,or 290D6Y

I have been a loyal customer of Air Canada for 30 years. I have Aeroplan Super Elite Status and take every opportunity to extol the virtues of the airline. In 2019, prior to the onset of the pandemic, I spent 150 hours on the plane, mostly with Air Canada and its affiliated airlines. I am sorry to report that this evening I saw another less pleasant side of the airline.

I had gone to Pearson Airport t see my sister off. At check in, around 7 pm, for the 21:30 Frankfurt flight, a very professional lady at the counter advised us that my sister’s case was overweight. She politely suggested we use a repacking bay with a view to reducing the weight of the main case to be checked in. This lady, whose name I later discovered was Lilly, assured us that we would not have to line up again after…

My bags are at airport at not delivered. I need the important items asap to continue my travels

Every single person involved in decision-making with plane design and seat numbers should be forced to quit without pay. You blood sucking vipers only give a shit about money and nothing about the well-being of your passengers. s and shove it because it was likely bought.

Every single one of you can go to hell, which is surprisingly not difficult I recommend going on your website and booking on of your economy flights and you enter hell single file. But you wouldn't do that, would you, because you know the shit that is your airline.

Do better, be better people. Because right now you're less than dirt. At least dirt can be useful.

I travelled with Air Canada on Septemeber 2022 to Europe for my 3 weeks vacation. My baggage got lost for 8 days. I filed a complaint at September 5 2022. Per recommendation of Air Canada in Charles De Gaul Air port, I filed a baggage claim delays and bought all things that I needed.

I spent hours and hours on the phone to get an answer or talk with some one which I was not really success in getting any answer. Later I received an email and sent all receipts to be processed. Air Canda sent me a check at Nov.

16 which I never received. The check was lost. I sent an email to Air Canada. They said that they stop the check and re issue a new one. Today is Feb 7, 2023 and I have not received any check.

I have sent a few email which I did not receive any answer. The customer service is really…

Please see to it that this email reaches Mr. Michael Rousseau, President and Chief Executive Officer, Air Canada.

Dear Mr. Rousseau:

I am writing to you at this email address because you have written to me from it and captioned it with “Letter from Mike” and there is no other ascertainable way to find an appropriate email address for you.

I am writing to make a complaint.

The complaint arises out of a complaint made many months ago to which Air Canada responded by granting me a 30% discount off the fare of the next flight that I booked on Air Canada provided the booking was made within two years of the grant.

Within the aforementioned two-year period I booked a return flight for my wife and me from Toronto to Rome later next month. The total fare after application of the discount and…

They denied my 3 children's points. They say you need to be a member at the time of the flight to claim the retroactive points. I can't find this information on the Terms and Conditions anywhere! I want my points, this is beyond unfair, I made the claim within 11 months!

Hi, my name is Wayne Gordon, and I am writing to you with some issues which occurred as a result of the travel of my friend Yoanis Rivera-Montoya. She travelled from Auckland New Zealand to Havana Cuba vis Montreal and Toronto.

She departed from Auckland on the 1st of December 2022 to attend to family affairs regarding the loss of her father three days earlier. When she arrived in Havana, none of her baggage was there. In fact, her baggage didn’t arrive for 6 days.

After numerous attempts to locate her baggage, I was finally able to have it tracked down via the staff at Auckland International Airport who found that it was in Toronto and apparently had been for several days. This then enabled the Auckland staff to contact the Air Canada Toronto staff and the missing baggage was…

I have been flying with Air Canada for over a decade. Super Elite status for most of those years. As we had a travel freeze with my corporation last year, my status has been dropped to zero. We're now back in full swing and I will travel more than ever this year.

I have already had three flights this year where I had a seat selected and a confirmation email showing the seats selected and on the day of my flight my seat was changed to a middle seat at the back of the plane. I have been on the phone twice today, trying to get some answers.

Once with Air Canada and the second with Aeroplan. The arrogance is bewildering.

First I had to wait for 1 hour and 44 min to even talk to someone and after explaining the situation, he said he had to put me through to someone else to determine why the…

once again delayed due to mechanical as was sent via email... thank you

Flight ac1796 on Feb 4th to Punta Cana from Toronto. Flight delayed 5hrs. No compensation offered. No real communication. Have now missed our prepaid bottle shuttle. This is completely unacceptable customer service. Want a refund and an explanation from Air Canada.

Along with a refund for the extra fee they charged us to book our seats.

Every time I call customer service give wrong information. I use my travel voucher every time they are give wrong information and aircanada cheat customer.

On board flight ac 915 service Toronto to Fort Lauderdale, it was a full flight, I was seated at the back of the plane,flight ti fort Lauder, I was unable to order from your menu , lack of food on board , then on return flight to Toronto, plane was delayed for 1hr, again could not order from your menu , only snacks available by the time the cart reached my seat, left me starved, not happy with recent service

On January 10 my family and I flew out to the Dominican Republic for a 1 week vacation. The service was absolutely terrible. I paid for a delux two storey room with a private pool and upon checkin was told it was unavailable for 2 days.

Who wants to live out of a suitcase for 2 days, repack and change rooms in the middle of your vacation????? I don't know anyone that would want that. That certainly was not a good starting point for the resort. that was rediculous!!!

we had to ask in 3 different places for towels and then my husband got mad and then someone finally got us towels. The air canada rep did not offer us any excursions. The food and service was sub par to say the least. come on!!

most of the time we didn't get our food at all! There was supposed to be a turn down service that…

I was travelling with kids and on both side of my journey one of my baggage was delayed because of this there was lots of inconvenience and while coming back to Canada from India. I had to call customer service many a times but I only got my bag after 10 days of arrival date and I never got any proper response from the customer service whenever I called. I had to buy the necessary items both sides of my journey as baggage was delayed.

I flew from Toronto to Thunder Bay on Feb. 1/23 flight AC1511. There was a male attendant on this flight who VERY rudely raised his voice at us so that the whole plane could clearly hear. That is fine if you would like to say something to us but his manner of speech was like he was talking to his buddy.

The lack of professionalism from this attendant was like nothing I have ever experienced flying with your airline. I have never felt so disrespected, belittled and embarrassed. I had a question as I was trying to get one of the 4 attendants attention to which were failed attempts.

They were all standing so that was I did. ” Nobody ever came over to see what was wrong or if I needed assistance. Today was just such a terrible travel day due to him!

Hello, I have been trying to contact you since January 17, 2023 - via phone or mail. NO RESPONSE. Your automatic phone system is ridiculous - talking to the automatic idiot who is not able to connect customers to live person and explain the whole issue.

And after entering the correct number of my card Aeroplan [594 919 284] automate claims that the number is incorrect. How did you guys come up with such a super mess? At the same time you flood me with e-mails with suggestions for holidays, flights, hotels, etc.

I'd like to know are my points [19,128 pts. ] give me the opportunity to buy a cheaper ticket for a flight from Toronto to Buenos Aires and back? I have already booked all tickets for domestic…

Hello, I arrived this morning from Toronto to Calgary with Air Canada flight AC131 (booking reference #2A7O9C) and instead of continuing with my travel, I am checking in to ER of the Rockyview General Hospital to receive medical attention due to my health condition which was provoked and triggered by the interaction with the AC representative at the Toronto Pearson Airport prior to boarding on the flight.

I suffer from anxiety and hypertension; both conditions got out of control in result of an extremely stressful confrontation with the AC employee who checks carry-on luggage at the gate. The employee disapproved my carry on luggage because I had to 'put effort' while fitting it into the 'size check cage' despite the fact that its weight is less than 4 kg.

With all due respect to all the…