Air Canada

It Is a concern. How you can ignore pssenger's demand of a drinking water in flight.It should be provided with top priority keeping aside all works by crew members. This is for improvement in future

We registered for vegan food.Airline accepted it. But some stuff served with egg content.pl take note for future.

I arrived to fly from Phoenix to yvr with the same carry on as when I came and was told it was now not allowed as a carry on by a rude rude ac employee Then I saw others boarding the plane with larger carry on’s then I had brought , what a joke

I have been faithful flying air Canada for over 50 years. My flight to Honolulu from Vancouver flying business class was the worst food I have ever been served. I ordered the chicken dish and not only was it cold but everything was gelatinous.

Absolutely disgusting, and not edible. Planning to give air Canada another try when I fly direst Vancouver to Brisbane. I know that the Hawaii run has the oldest planes, but there is no excuse for the inedible meal I had.

Dear AirCanada,

I am writing to express my extreme disappointment and frustration with the handling of my recent luggage during my flight. Not only were my two bags not delivered to me as promised on the next day, but it took a full six days for me to finally receive them. This delay not only caused significant inconvenience and stress for me, but it also ruined my entire vacation!

To make matters worse, one of the lost bags contained my medication, which I needed to use on a daily basis to support my health. I had to spend money on purchasing essentials during the six days that my bags were missing. The fact that this is the second time in just three months that your company has lost my bags is completely unacceptable.

I flew with Air Canada many times before, but now I'm not sure if I…

Hello. It’s taken me some time to think this all through what I want you to understand from this complaint. My husband and I flew to Vegas from Toronto this month. We flew air Canada there in premium economy and it was a great flight, exactly as we expected.

) We had upgraded to business class for the flight home to Toronto. We stayed in the united club lounge to wait for our flight. We left the lounge to go to the boarding gate. It was listed on our passes, it was listed on the app and it was never announced overhead in the lounge or walking through the airport.

There were several business class ticket holders there at the gate with us but no one else? No one knew what was happening. We continued to check the apps flight status and gate but nothing changed and no overhead announcements.…

Me and my husband were supposed to go to Dubai in mai 2022 we both got Covid a week before we left we contacted aircanada who was supposed to give us a voucher to replace our tickets we requested in august we have been Callisto far we have not received the voucher each time spoke to agent that assured that the voucher was emailed so far nothing this is our booking reference 2x39wk please solve the problems

78. Within an hour of booking it I realized that that I had booked the wrong time for the departure flight. I immediately called back and asked to change the time (not the date) of the that flight. After being on hold for almost 2 hours, I was advised that while I could cancel the flight within 24 hours, it would cost over $100 to change the time of the departing flight.

The agent suggested that I cancel and rebook. He did not tell me that it would take over three weeks for the cost of the cancelled flight to be returned to my credit card. On January 20 I called Air Canada and spoke with the rudest woman I have ever spoken to at Air Canada, and that is saying something.

She advised me that they…

There are two lady named Cheelah. The Second lady who helped me later is really nice to explain to me in detail.

However, The First Lady Cheelah had no patience to explain the rules and requirements to get the boarding pass even when there is no other passengers in the queue. She yelled at me that go back to the line and I do not want to help you.

I was so uncomfortable and she made my trip a very bad experience! I strongly ask the relevant authority to check this matter and apologize to me. Shuping liu. com

Our booking reference was 2KHMD3. We paid extra for and selected all the seats we wanted on the day we booked our flights. I preferred aisle and my wife preferred window.

However, on the return flight from Vancouver to Edmonton (AC 240) on January 21, about 20 minutes before we would board, there was a text message from Air Canada informing my wife that "There was a seating change on her flight and she would be seated in 37B". We were shocked and angry.

We paid extra to select seat 12F for my wife because my wife is 80 years old and wants to be seated closest to the exit cabin door. So, I rushed to asked the Air Canada staff at the check-in desk.

She told me she had nothing to do with this change. Air Canada did the change so that one of the pilots could take 12F. After much discussions,…

We travelled on Jan 16 , paid for advance seats in the front . Once we were seated , no where to put our carry ons . We were then informed we had to move , caption request.. I asked since we paid extra for the seats could they not move someone who didn’t .

I have bone on bone with my knee and he needs room for his legs begs because of his back . Therefore we pay extra for the seat selection. now it’s getting back to our normal .. the stewardess was very nice but did not understand why they moved us ..

AC1856 luggage didnt arrive reported no email with incident # made complaint contacted bag in Montreal told it would be sent, has not arrived and again no email. My number 8076219180

OnSaturday 14 January, we (my wife and me) took the Air Canada flight number AC 667 from Halifax to Montréal. We arrived to Montréal at 6 PM, one hour late. The problem which we faces was unimaginable. From 6 PM until 9:45 we were standing besides the baguage conveyor waiting for our bags!.

For more than 2 hours not a single bag from Halifax showed up. The name of our flight (Halifax)disappeared from the screen (there was more than 5 flights on the same screem). We were running from conveyor to another searching for our flight on any other screen.

There was no one to ask or get any bit of information from him. I am 84 years old and my wife is 76, standing in the crowd with no food and tired to death. Not until 9 PM that we notice a bag from Halifax, and not before 9:45 rhat we could find…

Air Canada canceled my flight from Raleigh to Durham on 02-Jan-2023. It was a last minute cancellation with no severe weather conditions at play and I was asked to file a complaint to get $1000 reimbursement.

And now after 2 weeks of filing the complaint, neither am I told the reason for cancellation nor am I being reimbursed. All that is being offered is a $300 ecoupon that is only valid for AirCanada bookings. Is this some kind of a joke?

I want to get the $1000 refund as promised or else I will escalate the situation to senior officials and may also take it to social media. Please treat this matter with urgency.

Case Number (opened for reimbursement) : CAS-5472277-D2T5B5 Original booking reference : 32W7GH

Hello Team,

I am writing today for having a very bad experience on air Canada flight. I was travelling to India from vancouver , there was layover in Monteral on Jan 13th , when I reached at airport, as they informed flight delayed because of bad weather , we understood but staff was vey rude and not offer for hotel services as we got flight for next day via toronto. I am going india due to medical conditions as I am heart patient and we came directly from Abbortsford. We came early morning and asked to come back again. Next day when i reached to Toronto, flight got delayed again for three hours and not offered any food untill. Crew said coffee machines are down through out journey, Whole journey was terrible and food was not upto expectation. Finally on we reached india after so much…

I have been helping my neighbor next door because she dosen't speak english very well an ask me if i would help her with this. I have been talking to several people People from air canada an they told me that we will be hearing from them in a fw wks.

on the 10th of February an arrived home on march 18th. So he went away she had asked me if i would help her an i have filed it several times and talked to more people and one lady said we would hear back in a few days at that was the end of it.

So could some one tell me what the problem is Thank You Veronica Alleyne

Worst airline

I was leaving YVR on Jan 14, 2023 by taking AC007 arriving HK. When I arrived YVR airport at 7:30-7:45pm, an Asian female AC staff helped me to check-in the luggage. She then told me I had to produce RAT result upon arrival Hong Kong. However all my RAT kits were stored in my luggage which was checked. She told me I could pull out the luggage and placed it on the luggage belt again after done. I was a bit paranoid becuz my friend gave me the free RAT kits which are not user friendly. Later an Asian male AC staff warned me I shouldn’t do the test inside the check-in area but do it at the departure hall. I thought I couldn’t pull the luggage outside which had already checked.

When I landed in HK on Jan 16 at 7am ish, NOBODY ASKED ME TO SHOW THE RAT RESULT. Should the AC staff be…

I chose my chair for my returning trip from Vancouver to Houston Jan 14, flight 1300, confirmation number 46WOQJ. When I was checking in day before they had erased my selection. I called (1 hour waiting) they said it was going to be reserved again but it was not.

When I was going to board the AC person at gate 81 for 8:38 flight told me if some one bought the seat I had chosen they take it and send the person who did not pay to another seat. How is that possible, why then you get to chose a seat if there’s no respect for your selection.

I told him and he was not happy and told me to contact his boss, that those were company’s politics. That if Idid not pay for a seat that could happen. The seat I chose war free of charge so those were the consequences.

I’t doesn’t say any where that…

I am writing to you regarding my Son Chikezie Darlington Ugori's Missing Luggage 0n arrival at Pearson International Airport Toronto on January 3, 2023.

Chike boarded a KLM flight from king Fahad Internation Airpot Dammam, Saudi Arabia, to Amsterdam. He was scheduled to board a connecting flight from Amsterdam to Pearson International Airport Toronto. However, he missed his connecting flight to Toronto due to flight delays. KLM authority decided to arrange an alternate KLM connecting flight from Amsterdam to Edmonton International Airport and Air Canada from Edmonton to Pearson international airport Toronto. KLM informed him that he would claim his luggage at Pearson international airport, his final destination. However, he was advised to fill out a missing luggage incident form when he…

Booking # 4 ZHIFA. Waitlisted for e-upgrade Premier on Vancouver to Toronto and business from Toronto to Frankfurt. 1st leg of trip cancelled. The replacement flight wouldn’t let me upgrade . Even though space is available. Made it to gate fro 2nd trip on time. Denied boarding. Rebooted on another flight. E-upgrade requested.

Quoted e points + 1050 CAD. I lost time and all the seat planning that I paid for and my upgrade request that I was waitlisted for. Air Canada refused to honor any of its commitments. It seems to me that this type of treatment is based on racially motivated.

Extremely poor and unprofessional service. I also called to complain and was put on hold for 20 min before they hang up on me.

The staff that checked me in on January 12/23 flight to Halifax. Through my passport and boarding pass across the table. When she was told I was going to report her her response was please do. She should not be dealing with the public with that attitude

No more air canada Public transportation more professional

I wish I could give them 0 stars.

To say nothing of my other issues with my flights, I was notified of a cancellation of my Dec 26 flight, late on Dec 25. They shut down their phone lines so I couldn't even call to try to get a rescheduling. The issue reported to me was, "Equipment Availability", not a weather delay.

I called the next day to try to change from the Dec 29 flight they 'automatically assigned' me to to something sooner, as I was not in a safe environment and had to leave as soon as possible. Sure enough, after 4 hours of waiting, a rep told me they had, "seats available every day, didn't understand why they assigned me the 29th". So after spending 4 hours to do their job of booking me the soonest flight out, I thought it was over.

Said rebooked flight was then delayed by…

I really resent being forced to watch and listen to publicity after watching the video about safety features on the airplane.

Dear Air Canada My booking reference is ABUUS. I booked flights from Ireland to Vancouver for June 9th and 19th 2023. 98 through my debit card. 98 . My bank has confirmed this error by Air Canada. This has left insufficient funds in my account to meet other financial commitments.

I called Air Canada phone number 001-51-439-33333 from Dublin number 003531-8032208 and was holding for 25 minutes when the operator message was advising a 9-13 minute wait. Can I have my money transferred to my bank as a matter of urgency please?

Please respond Yours Sincerely, Gerard Phone@0035310871020471 or 0035318032208

Complaint written 09 January, 2023 Delayed luggage as reported in Edmonton baggage claim department on 26 December, 2022 - Baggage File Reference YEGAC28618 26 December, 2022 - CAS-5491506-Q5S6R7 31 December, 2022 as per email received by Air Canada - Ticket number 0141193486598 - Spoke to Customer Service on 7 January, 2023. Advised luggage was in Montreal and advised to reply to email received to obtain status. - Multiple emails sent in reply to email received...NO REPLY - Multiple emails sent to airline via World Tracer ... NO REPLY

Looking to obtain information of current baggage location and forwarding information to final destination as Cambridge Bay, NU (YCB) Contact information Email: rd3292@gmail.com Cell: 613-430-9290

Re Booking reference 4XY66Q - Sunday Dec. 11, 2022 - departure from YYZ. We were scheduled to depart at 09:00. The air crew was waiting at the gate from 08:00 on. We had arrived from the Maple Leaf lounge at 08:00 to board 08:10.

The plane did not arrive at the gate until well past 09:30. Loading was not completed until well past 10:30. The departure in my original booking date was changed from Saturday to Sunday. I spoke to an Air Canada representative to verify the change and ask the location of the 787.

I was informed that the plane was in Toronto and not arriving from an east coast airport. We have done this trip more than 20 times and therefore are aware of the problems in departing from YYZ at a reasonable time.

That is why we always take an earlier flight and wait at YVR for the…

I am writing to express my displeasure with the poor service I received from Air Canada upon my return to Toronto from Costa Rica on December 16 2022. My husband John Pete Glen and myself, Kim Glen, travelled on AC956.

While vacationing in Costa Rica my husband broke his leg. I made arrangements by telephone with Air Canada to advise that he would require a wheelchair and assistance at both airports during our trip home. A friend in Toronto reconfirmed the arrangements before we travelled home and was assured that arrangements were in place to accommodate my husband’s wheelchair and assistance requirements.

The service provided in Costa Rica was excellent. A wheelchair and attendant were available for us right at the front door of the terminal through the check-in process right up to the…

Trip from Vancouver to Terrace fly Complaint

My Name is Labib Ali Dib, I am an Aeroplan member under number 368363875, I do have a complaint from a previous trip using Air Canada Airline, my fly number was AC8443 on Dec 23 at 16:55 PM local time Booking Reference: 3UIA8S booked 2 Tickets to fly from Vancouver to Terrace with my Mom her name is Sakina Karkouti ( 82 Years old ) the fly number AC8443 has been canceling and reschedule to Dec 25 at 16:55 PM that cost me 2 days in hotel ( 2days X 143 $ = 286 $ ) and parking in Airport ( 11 days 169.25 $ ) we both missing Christmas time with family in Terrace, Then in Dec 25 we pass security gate with my mom in Assistant wheelchair, and we pay for parking in Airport ( 8 days 143.00 $ ) We arrived to gate 39 then Air Canada without any notice or…

Air Canada lost 2 pieces of my luggages Reference #: SGNKE28265 (luggage tracking # 104041 and 103940)

During the connecting flight from Seoul ICN to Ho Chi Minh city on November 30, 2022 (from flight # AC61 to flight #OZ0375), there was a delayed and we were directed to stay behind because they had to rebook us on the next flight.

The problem began in such a bad/horrible way as following

1. As soon as we walked off the flight AC61 at 19:25, we saw our names listed on a big sheet of paper and a table already set up and ready to serve.

2. A bunch of tiredness people were gathering the table asking for direction.

4. After 0.5 hour trying to get to the service crew, we were told that they couldn't get any connection flight tonight for us until tomorrow evening at 18:05 and checked off…

I flew home on Air Canada flight 1515 from Varadero Cuba to Thunder Bay with my family of 13. 3 of the family members flew first class the rest were comfort class. My father and Brother tried to upgrade to first class online as well as in person at the gate.

They both were more than willing to pay and they both have 50 k status and above. The ground crew working at the air canada departure out of Cuba were extremely rude. During our 10 days in Cuba we did not encounter one rude person in Cuba until flying home.

They wouldn’t even speak with us and were very rude as were getting on the plane. We spoke wtih the flight attendant on the plane who was extremely kind and who also saw the 7 empty first class seats open.

She stated she could not move the family up but she felt with us that the…

I was unable to book bereavement flights on November10,2022 for flights on November12 as there was an outage Flights are supposed to be booked on the phone however I was unable to get through and told by messenger to book and send claim after. I was denied for something out of my control.

My daughter booked my flight from Toronto to Tampa on December 29, 2022 flight AC1656. I would not have booked on Air Canada but she was not aware of my decision to not use your airline. So I thought maybe just maybe your service got better.

Let me say this up front please do not send me a discount coupon as in the past I was given two and never used them. I am not complaining for a discount, GQMNMFP1 and 144401253004920/2747 I also file two complaints CAS-2431210-G4Y8P3 and CAS-3070769-X1W4X5 and I was not happy with your company response and the discount coupon was really an insult.

This time I did not ask for assistance as last time I had to lift my bags myself all I got help with was they wheeled me in a wheelchair. So this time I went three hours early so I could take my time and…

Mohamed Kays Raffa 2023/01/01 555-Rue Bégin, App.7, Chicoutimi, QC, G7H 4N7 e-mail: kaysraffa@gmail.com Tel: 418-690-3112

Object: This is a complaint about Air Canada

Dear Madam / Sir, On 2022/12/22, I bought from Air Canada ticket #0142163333296 for travel (AC7913) from Bagotville to Montreal on 2022/12/31. I did, online, register my 2 pieces of luggage and paid for them on 2022/12/30. I was at Bagotville registration desk at 9:05 AM, 2 hours before take off. The agent confirmed travel registration and issued my boarding pass and the baggage items tags. To my surprise and that of my uncle, the boarding pass had ‘’SBY’’ mention. We asked what was its meaning and insisted that I had an intercontinental flight, the same day, at 16:40 with another airline (AH2701). The agent assured us not…

Hello! I couldn’t find my baggage from my AC0875 on 27 Dec 22 and because I was sick I didn’t go to get an incident number. I ‘be been calling your baggage department for a week now but as you know they don’t take any calls and ask to go online but all your web forms/tracking ask for an incident/file number which I don’t have.

So , I’m stuck in your system which is a mess without any way to report my delayed baggage. I’ve called customer service twice but they have no clue. Can you please help?! It’s a dark blue suitcase with a red medal ribbon and inside there’s a painting with a woman on a beach . Thanks

Dear Sir/Madam, This mail is in regards to my baggage misplaced on flight bound from Toronto to Auckland.

Below are the details FYI. Traveller name: Dwayne Mascarenhas Baggage: Large Green suitcase Travel Toronto: (YYZ) - Vancouver (YVR) - Auckland (AKL) Travel date: 27th Dec 2022 Arrival date: 29th Dec 2022 Baggage claim Ref No AKLAC10337

I have been stranded with no basics like clothing and sanitary kits for the last 4 days. I am scheduled to depart for Christchurch tomorrow morning and yet to receive my baggage. I will expect compensation from your end. Request you to let me know the procedure for claiming the same.

Awaiting your positive response.

Regards, Dr. Dwayne Mascarenhas

I arrived on the island from Toronto on Dec 26 with my young son . After 2 delays in toronto we arrived in kingston Jamaica approximately 4:30 p,.m. only to hear our baggages were not on board. We paid this fare months agon and to find out that a twelve-day vacation is now in its 6th day our pieces of luggage cannot be found.

I find this not only a lack of coordination on the part of Air Canada but very poor customer service. the number given 876 924 8363 is not answered and there is no space to leave a voice message.

How do you get away with such disregard for customer service is beyond me. I leave for a well earned resort vacation so the address shown given noone will be available to take my luggages. I have hd to spend extra money in buying new clothes for both of us What do you do to…

worst airline. I suggest you do everything you can to never fly with this company. Flights delayed hours on end lied to about what the problem is flight Was delayed 14 hours on the way to Jamaica and now delayed 6 hours for the way home and will probably be more.

We will never fly with AC again air transat is the way to go

I booked through expedia. Flight was cancelled by Air Canada. When flight was cancelled, Air canada rep informed us that we can cancel for full refund. I contacted Expedia and they said per airline policies, we are entitled for full refund, so we cancelled the flights.

Now it's been 4+ months and expedia informed me that Air Canada is not responding to their emails and refusing to give Expedia control of the tickets so they can submit the refund request.

Ali Karoum & Saida Babana Alaoui

There was a flight delay in my recent. The departure time was 10:05 and the flight was delayed to 11:35 instead. When I arrived to the airport I was told that the gate of our flight is A1 I waited there for 2 hours then someone came to let me know that the gate was changed to A9. I was not happy with the service. When the flight took off I had I fell a sleep while the flight attendant was giving drinks to everyone. When I woke up I asked a flight attendant to bring me cup of water she asked me to go in the back and ask for water I was not happy at all. It was not the first time flying with Air Canada. Another Flight attendant was walking I called her and asked for water she brought me water and Canada Dry ( her name is Maude ) I was so mad because the…

Gate d53 at 9:40 pm , flight number AC7758

I had been there since 8:50 and heard no announcement about preboarding. When they started boarding zones one and 2, I joined the line and when I got to the front I asked « are you doing zones one and two and preboarding, or zones one and two and then preboarding? » she replied « preboarding is done » and I said « I have to preboard, I’m a musician travelling with instrument ». She put her hands on my shoulders in a motion to physically move me aside . I said « it’s in air Canada’s policies that I can preboard with my instrument » and she said « madame, do not tell me how to do my job » three times, and then said that because I had tried to « jump in front of zone two, » I would have to go to the back of the line. I insisted that I was not trying…

Trying to contact the lost baggage department, no one will take my call or call me back. I have a file number, and I checked it online, no information is available. I have tried multiple numbers for Air Canada all with the same result, no one answers or returns calls. Extremely frustrating

The worst service ever … no confirm booking , no accurate arrival and worse hospitality ever …

Air Canada 實在令人失望，之前訂Dec 20由多倫多飛去Prince George, 但因溫哥華大風雪，機場關閉、唯有改期在Dec26飛，誰知班機不但delayed,在機上還等了幾小時，到後來錯過轉機時間，只好在機場等足一晚，到今朝才有機回Prince George, 累我和我先生不能上班，覺得Air Canada越來越差，真係唔想再搭呢間航空公司！

There is no customer service number. It must be a joke. They can’t put you on hold because of unforeseen circumstances. It’s been going on for weeks like this, even their lost baggage number is a nightmare, and if you do get through you are on hold for hours and hours!

New technology is supposed to make things easier but instead it can make you so sick and depressed. How can air Canada treat customers like dirt?! I am taking a more reliable airline in future.

I made a booking for my 3 X family members to travel DXB-YYZ-DXB. PNR Details: 2YWYNW 4W8PN9 We made a cancellation for 1 member for the sector YYZ-DXB for which we were supposed to get a Gift card Voucher. 02.

Now is the time when I would like to make a booking using this voucher, however it does not show any credit in this account. I have not utilized this Gift card as yet. 02???? I have made several calls and emails to your Gift Card section - where they have no clarification or justification to this question.

I have tried making several calls to your call center on +1-888-2472262 but every time its on answering machine and unable to connect to any agent. Its…

An 8 hr delay. But they do t tell you it’s an 8 hr delay. They keep emailing you in one hour delays so to keep your hopes up. Absolutely terrible updates.

Also arrive in Ft Lauderdale at 2am and you would think they would call ahead to arrange a gate ? But no they don’t so after an 8 hr delay we sit on the ground for another 30 mins really no wonder Sir Canada o oh survives because of the Liberal government that subsidizes them.

What a joke of an airline.

I booked business class flight for my father who is 91 years old. On his flight (AC 33 on December 24, 2022) from Vancouver to Sydney, his seat was changed last minute but worst part was that no one helped him set up the bed during overnight flight.

This was his first time flying business class, given he had unaccompanied adult service, someone should have helped him set up the bed. He was up during the whole flight and didn’t know how to adjust his seat to lie flat and get some rest in over 15 hours!!!

I booked business class for over $10k so he can sleep on the overnight flight.

Also, he had to ask for vanity case as there was nothing on the seat. I would have expected someone to help him more closely given his age.

No one's picking up there phone how do you guys over charge for your flights but have rude and incompetent employees that can't even pick up the phone I have an issue that need to be resolved but with air Canada seemes like.ill be here for the next 6 months trying to get a hold.of this air line they gave me a refund but tookmthe money right back like a bunch of clowns job and even when someone did pick up the phone last time they were no help and they leave you on hold

I was oassing threw Montreal airport flying to Frankfurt to visit my family for the holidays I arrived in Montreal I went to the bar and I had a few drinks then I went outside for a smoke come back threw customs with no issues at all sit at my terminal and wait for my delayed flight then I was removed out of the airport by security after doing a sobriety test for the security and

it’s a snow storm I had to phone the police to let me back in the airport then they banned my travel for 24 hours leaving my parents to buy another night in a hotel in Frankfurt to wait for me I had to purchase a hotel aswell in Montreal and pay more money for a new flight the next day now I have lost two days of my vacation wasn’t compensated for anything that has happened to me and then when I arrive to pick up…