Air Canada

On October 20, my wife and I travelled from Toronto to Atlanta business class, which was (of course) delayed. We had 2 NORMAL size carry-on bags (yes, they easily fitted into the bag checker) which did not fit into the overhead compartments, many of these compartments at the front business class area on the port side were unusable as they appeared to be locked.

With little leg room to begin with (obviously reduced room on this aircraft like the overheads) and our two carry-on bags stuffed under the seat in front along with our two backpacks. As soon as I stopped trying to stuff our bags into the overhead and bent down to put our backpacks in, economy class passengers reached over me and dumped in their assorted bags.

Our business class seats, for which we paid a premium, were utterly…

Rude arrogant ticket agent who was not helping all stranded passengers … wouldn’t give me his name when I asked and grabbed my phone when I was taking a picture of him and threw it and I have a video showing that

After spending a wonderful month in Italy, we were not prepared for the fiasco that awaited us on our way home. We were scheduled to fly from Rome to Frankfurt (Luftansa) and then Frankfurt to Vancouver (Air Canada). I had booked a flight from Vancouver to Victoria three hours after our scheduled arrival at YVR.

We were particularly looking forward to flying home in Premium Economy class because our flight to Italy using that level of service was so pleasant. All of our travel arrangements put us at the departure gate in Rome in plenty of time for our flight.

Shortly after boarding the Luftansa flight the pilot notified us that there would be a delay because of a bird strike; he also said that we would be in Frankfurt in plenty of time to make connecting flights. Turns out he was…

File: 2DRKSO

I would like to complain that I receive every time I travel on AirCanada, a reminder to auto check on my phone as a text at 3:00 a.m. on the day of my flight as well as an email. The emial is fine and I usually don't check in until Iget to the airport about 2 hours prior to departure. That is because I don't know how many bags I wll have.

BUT TO BE AWAKENED AT 3:00 AM IS COMPLETELY DISRUPTIVE AND OVERKILL. THE NEXT TIME I RESERVE I WILL NOT GIVE MY PHONE/TEXT NUMBER, BUT I WOULD LIKE YOU TO OBLITERATE ANY PONE NUMBERS YOU HAVE ON MY FILE WITH AN APLOLOGY! I HAVE BEEN FLYING ON AIR CANADA FOR 40 YEARS AND I TRY TO MAINTAINMY LOYALTY BUT I AM GETTING AGGRIVATED AT 70 YEARS OLD TO BE WOKEN UP DURING HE NIGHT BEFORE A FLIGHT NY YOUR OMPUTER ROBOTS.

THANK YOU, Shelly Fabian

Having travelled on several occasions fron the caribbean to montreal via toronto, and having selected seats on both sectors close to the front of the aircraft, my wife and I have been reseated on checkin to the rear of the aircraft on the montreal leg much to our discomfort. It would be nice to be seated as booked for a change as after a full day's travel, we could do without this unnecessary disrespect. Thank you.

Hello there.

Reference to Lost items REPORT ID 24190261 Super Elite 75K, 964 095 756

It has been few months now that my lost items were not recovered. I have kept getting updates on regular basis juts saying "we were unbale to find your lost items". and Suddenly the updates have just stopped.

I am putting a claim to be reimbursed for the lost item as I would like to buy them back, these are special items that I use regularly.

Lost Items are:

2 (each) Original Dewalt Batteries XR 5AH/20V

I'm just so surprised and disappointed with the lack of customer service I have been provided with. Sent twice someone physically to the Airport with no success.

I can reached at 1 514 961 1852 or by e-mail as indicated.

I hope you can bring this claim to an end on a timely basis. thank you.

Mike…

Flight Imformation: Date: October 11 2022 Destination: Seoul to Toronto Aircraft #: AC062

Complaint regarding: Flight Attendant "NICOLE"

It has been over a week since my flight with Air Canada. I gave myself a week to reevaluate my emotions and thoughts to see if my experience with Air Canada's flight attendant still had a negative impact on me. After much thought and consideration I have decided that it is necessary for me to file this complaint in hopes that Air Canada will train their staff better.

During my flight with my sick grandfather, we were not only treated poorly but also disrespectfuly by Nicole. There was a delay during take off and the pilot had said that it will take approximately 10 minutes until we would be able to take off. Right after that announcement I had thought…

On September 13-2022 I was coming back from Rome To Montreal Flight No. AC892, the worst flight I ever had. I did not expect that from Air Canada, we were packed like sardines, we could not move, we could not eat when the hostess came down the isle with the carts they kept on hitting my wife on the leg.

They made the washrooms even smaller you cannot move the service was not any better, they did not even come by to serve drinks like they used too. I paid $1500 for my ticket with the advanced seat selection, but the trip was not even worth half of that.

For this reason I think I deserve a compensation. I will be waiting for your response.

Flight AC844 on Oct 18th delayed without a reason, being the aircraft at the gate well in advance. Crew very much on late to the gate. No action followed to recover time. Lazy company, lazy people.

on the 03rd of Oct flight AC 833 seat 4 A --- dirty seat ( old socks from previous travellers - window dirty with food - sticky table - NO entertainment ... and no real service due to COVID ..

no pre-dinner drink in Business, and really mean with regards to wine service .... I had to call 3 times the crew to one refill !! on the 08th Oct flight AC832 seat 6K ... equally bad service ... in business class ...

no table cloth to cove the table , pre-diner drink I did ask for a whisky ... never receive the coke ( again ask 3 time and when them came for the dinner I did send my whisky back ) when I got the meal there was not bread service ...

explanation from the Crew ... Air Canada did not have time to board all the required amenities and items .... I was very surprise by the explanation since…

I submitted 3 refund requests due to a death in the family. We cancelled our travel plans. I have not heard from Air Canada and your customer service department is not helpful.

The worst Canadian airline. Terrible customer service, rude staff, lying on purpose about calling your name when they didn’t. Will never fly with them again

During my check in, Francis that works for air Canada check in was a very rude lady. She had an attitude that was not acceptable. As my father and I were acting very friendly with her and trying to figure out our situation, she kept asking for documents rudely.

“I had asked her why her responsive is very rude”” she replies with no I’m not” I asked her could you figure our problem and do your job right to provide us with the correct information with a travel document she responds with “I’ve been working here for 30 years I know what I’m doing” her attitude exceeded. ”

i am writing this regarding booking reference number (4LV7BJ) i have booked my flight by calling air canada on phone call they missed one letter in my first name my flight is departing within 20 days i am trying to get that solved and they are saying that our supervisor will call you within 5 days that are already over now and i have not received any response yet.

i am completely disappointed with the service because company is not helping me and then agents are not able to transfer me to a supervisor and they said that they themself have no power to correct my name.

I was traveling from india to canada( Delhi-Montreal-Halifax) with my son who cannot walk too long so booked and paid for a wheel chair for my son from Delhi Airport. Got service in Delhi and paid him almost Rs500 (1000 fees ) as tip forcefully asked by him.

And same was expected in Montreal airport. But unfortunately no wheel chair service was provided. Which leads to fever to my kid .

Been travelling for 20 hrs and then find out that my connecting flight has been switched to a later flight with no warning I now have a 3 hr lay over which will put me in to late to make my next connection home . As I’m told there is nothing they can do I watch my scheduled flight leave with out me and then find out that they one I am now waiting for is going to be a hr later .

So in total I willl have been travelling for 30 hrs … now have to book a room to stay in tonight $$$ on me .. The customer service desk was completely unhelpful and it was like I was the inconvenience.

Forced to check carry on despite bag that CLEARLY fit in the stupid thing they use to size luggage. She said the “wheels” stuck out so it had to get checked. Total bullshit. Not to mention I’m watching people come off the plane I’m about to board with much larger carry ons that would never fit in that stupid metal thing.

33. That's bad business practice. I would expect a 15% restocking fee as a penalty. 4% of the total. I expect some form of compensation. Waiting for hear back from a customer service representative.

Worst airline ever. Did not refund money for ticket after they said they would. WORST EVER!!

My wife and I flew from Edmonton to San Francisco with carryon luggage only. While waiting for our flight in Edmonton, the gate agent asked for volunteers to check any carry on luggage. We decide to assist with the space issues and check our carryons.

When we arrived in San Francisco, it took 2 hours for Air Canada to locate our 2 carry on bags that were checked and delayed our afternoon plans. In the future I will never check any carryons again.

On September 15th my wife and I flew on Air Canada from Washington Dulles to Montreal. Service and flight were fine until we reached Montreal. We had requested a wheelchair for my wife at both locations. All went well at Dulles.

When the plane arrived at Montreal, we were asked to wait until everyone had debarked, which was fine with us. Arrival of the wheelchair was delayed, which was not a problem. The young man providing the wheelchair service immediately complained that he had hurt his back transporting a “300 pound” passenger with significant luggage.

He delivered us to the upper level above the immigration booths and informed us that a colleague would take us the rest of the way. We waited at least 20 minutes, but no one arrived. I asked several Air Canada employees if they could…

1st time customer on a direct flight from Houston,Tx to Toronto,Texas. 4pcs if luggage ,only 1 luggage did not arrive. The flight was change from gate and maybe my 4th luggage never was put into the Actual airplane. My diabetes medication is on it and it's been 7 days.

No success and here in Canada for the 21 days. All of cloths ,valuables and gifts were on this piece of luggage. No a good experience fir a retired CBP officer. YYZAC31677

I was travelling with my family on September 19th of this year at YVR. I asked an Asian Air Canada customer service lady how I would be able to check in my luggage at the kiosk and she looked rather bothered by this question.

Further, she didn't look at all interested in helping me. Eventually, she helped me check in at the kiosk and she checked in my suitcase. But, she looked so bothered by helping me and it looked like a chore. In addition, I went to the Air Canada desk where I was asked to show my boarding pass.

This worker was also an Asian lady and she also looked uninterested in helping my family and I. I asked her if she could put all of our seats together on the plane and she ignored this request! She then proceeded to talk to her colleague who was at the booth right beside her…

HORRIBLE EXPERIENCE TRAVELLING WITH A PET. I recently booked a flight from Santa Ana to Vancouver and made reservations for myself and my dog. Dog to be put in cargo due to size.

I called customer service. Made the reservation. They took my dog’s info such as weight, kennel size, vaccination information, and confirmed aircraft type. Informed me it was 100.00USD to have my dog in the bottom cargo hold. I have flown with my animal several times. I have not had any issues.

I show up and the ticketing agent asks what my plans are for my dog. I explained I have a reservation for her. The response was that Air Canada doesn’t fly dogs anymore. That changed 2 months ago. I explained no one called or emailed me regarding this change. And I had no option with them as they don’t have a baggage…

I'm writing to bring your attention a serious issue I had during my previous flight with my wife and our baby in business class on AC073 from CMN to YUL on August 26th, booking ref ( 2TQ5RJ ) TKT N 0142154999516-17 & 0142155240302. After landing we were looking for the baby stroller in the belt and nothing found.

We were stuck there another 2hrs and half, having Heavy bags and the baby was crying. I'm really upset about the service I received as a business class customer, and why do we have to wait so long to get our baby stroller. Please investigate

I'm writing to bring your attention a serious issue I had during my previous flight with my wife and our baby in business class on AC073 from CMN to YUL on August 26th, booking ref ( 2TQ5RJ ) TKT N 0142154999516-17 & 0142155240302. After landing we were looking for the baby stroller in the belt and nothing found.

We were stuck there another 2 hr and half, having Heavy bags and the baby was crying. I'm really upset about the service I received as a business class customer. Please investigate

I have not been able to receive an invoice for my flight with the name and tax information of my company. I have been calling and writing emails for several days.

Gloria was very rude first to my wife when she asked if there’s a different lineup for parents with babies and then to me as I was boarding the plane. When I was boarding they forgot to put a tag on my babies stroller and she yelled at me saying I should know that I need a tag.

I then asked her her name and she yelled her name out loud to me. This is ridiculous behaviour.

RE Booking 27E9KA . I AM VERY DISPLEASED THAT MY DEPARTURE AND RETURN FLIGHTS WERE CHANGED. DUE TO MEDICAL CONDITION I CANNOT TRAVEL EARLY MORNING, NOR DO I WANT A 10+HOUR LAYOVER. I SUBMIT THAT YOUR TERM RE-ACCOMDATING ME IMPLIES THAT I MADE A MISTAKE BUT AC MADE THE CHANGES AND ARE NOW NOT ACCOMMODATING MY PREFERRED TRAVEL ARRANGEMENTS.

NOW I HAVE TO ADD THE STRESS, WHICH ADDS TO MY MEDICAL CONDITION, OF TRAVELING THROUGH TORONTO BOTH WAYS! I AM VERY DISPLEASED WITH THIS LACK OF COMPASSION FOR CLIENTS WISHES. YOU ASK THAT WE BOOK OUR RESERVATIONS ONLY FOR YOU TO CHANGE TO SERVE YOUR PURPOSES RATHER THAN THE CUSTOMER!

SORRY BUT THIS IS A FAIL ! YOU WILL HEAR FROM ME AGAIN IF I ENCOUNTER ISSUES WITH THESE NON-ACCOMMODATING FLIGHT ARRANGEMENTS. I ATTACH THE RESERVATIONS AS THEY ARE NOW.…

Gloria is super rude bitch she doesn’t deserve to be a air Canada member. Talked to her 2 times in Maui both times she was a total asshole

Your Web Site is a Joke, i have tried two browswers, Chrome and Edge. Bothtimes that I select my flights depart and return, it accepts it then when it goes to the Person flying it comes up with a WE CANNOT BOOK THIS AT THIS TIME error code BK<CART,039.

I dont have the patience to waste a whole night or hours in this case so far to use such a large companies web site, to have it loop into a not accepting my requested dates and flights that your web site provided me .

I had a really bad experience on my return home concerning my carry on bag. I have been travelling with this carry on for over 10 years including 4 times this year and suddenly my recent trip I have been told that my carry on is not conform as carry.

The approaches from 2 agents in Montreal and 1 in Toronto made me feel that I am a criminal. My carry on fits perfectly the measurements boxe. It was a very disturbing experience.

On September 15th 2022, My mother is flying Air Canada flight number1570 from Montreal at 21:00 to Charlottetown . She needs wheelchair support but there’s know wheelchair for her.

I have been an AC client for many years and I am contemplating going to the competition. In the last year I have been late on departures to the extent of ridiculousness. Just yesterday 5 hours late to leave, before that six hours late.

Why can’t AC get there act together as well as show the compassion and customer service they used to have. You can use Covid as an excuse for only So long. Get your act together and show some service to the client. It is disgraceful!!!

Why would anyone want to fly Air Canada? I have have yet another bad experience that took 3 days and countless hours on the phones!!! i feel sorry for the staff at companies such as Air Canada with having to put up with frustrated customers caused by poor management.

My Latest incident was booking a flight to Mexico that had to be placed several times as the system kept crashing so finally i got my booking confirmation with all the information however i need to check to see that my seating was correct and low and behold the Booking reference that i was issued magically disappeared even thought i had the paper copy.

I called to see what happened and after a 2 hour wait was told that they didn't have it at their end and i just had to place it again which i tried to do while i was holding…

Checking bags in Toronto pearson airport and only one cashier to pay with debt(YEG had 4). Waited in line for the one cashier and I ended up being the last one in line, instead of helping me for 4 minutes they told me they were closed and I have to go to another line elsewhere. I was livid.

Simple solution is having someone else taking her spot to help me or doing a bit extra and helping the last person in line. Gave 2 stars to the lovely lady Air Canada worker who took me to the front of another line after she agree it was terrible service

I travel Toronto to Delhi on business class round trip both ways having food ordered salmon fish they said we finished. But on returning I had dinner sole fish with salad only coz of wheat intolerance and when ordered egg breakfast they only left with parantha so gave me small portions of fruit and oat sweet dish .

After 16 hrs journey basically only one meal. I am practicing vet in Canada. This is my first time travel in B class. Just think 16 hr flight not a one good meal.

I requested a wheelchair as per doctor's orders as I was coming home after having had surgery abroad. Upon arriving in Toronto after the first leg of my journey, an attendant wheeled me to a place not far from the ramp that exited the aircraft and told me to wait there for someone to come and get me.

After waiting over 2 hours and calling out to several Air Canada employees as they walked by, I got up and walked to one I saw driving a motorized cart and said I had a connection and needed to collect and recheck my baggage. By the time I finally got to the baggage drop, it was closed.

Fortunately my next flight wasn't for another 8 hours, so I didn't end up missing my connection but the annoying thing was that I was left to babysit my baggage for the next 6-8 hours until check-in opened.…

On 5th of September I was supposed to travel from Toronto airport to Vancouver then from Vancouver get flight to Sydney to arrive on Wednesday 7th of September. A flight has been cancelled they thought a free accommodation will help but waiting in the queue for hours causing backache for my mom and other elderly passengers is not acceptable standing from 6pm till 12 am untill we checked in at Sheraton hotel and

I think all these are recorded in the system if not I can provide a copy of the deposit has been made by my bank account and I've been rebooked with Qantas airways from Vancouver to Syd but I wasn't sure coz I already done booking from Australia two ways with air Canada not anyone else, so I showed customer service and airport stuff to double check why I received an email from…

Hello, my name is Nadim Saleh. I usually always book my flights with Air Canada, but this time I was extremely disappointed. I booked a flight to Beirut for me and my family February 2022. I don’t remember the exact date I booked them, but it was in the month of February.

We were supposed to leave June 23rd from Ottawa - Toronto, Toronto - Madrid, Madrid - Beirut. The day of the flight came, and we were on our way to the airport. When we got there, the lady at the check in told us that our flight from Toronto to Madrid was canceled, and that we had to change our flight to the next day.

We didn’t receive any emails or notifications prior to getting there. We only found out when we got to the airport. We ended up going from Ottawa - Toronto, Toronto - Frankfurt, Frankfurt - Beirut. Since…

Hi I am travelling from Toronto to Najaf through Frankfurt flight no AC840. I want to know if there is any police that says passenger can’t board a flight with bare foot. One of your flight attended had stopped me in a rude way, is this is your costumer service?

I am travelling to Iraq for a religious purpose and always go bare foot from my house and had never been stopped. This is my religious sentiments. Is this not racist? Can you please show me your policy where does it say that passengers can’t board a flight with bare foot.

When I come back home, I am going to raise this issue as I know Canada is multi cultural country and they respect every religion, and being treated this way it is really disappointing.

My wife and I took a flight ( Booking reference : 2IZZID ) to Orlando via Air Canada Rouge with 7 other family members a few weeks ago. We booked our flight over 5 months ago but to our surprise my wife and I were given the worse seats on the plane even though we had selected different seats when we originally booked.

We were in non-reclining seats beside the bathrooms. We complained but were told that AC can make changes and they had no control of it. For our flight back, when we checked in, we were put on standby. We were very upset and stressed over the ordeal given we had booked this so long ago.

We were informed to go to the boarding gate and wait and see what happens. We obviously complained at the gate given we needed to board this flight with our family members. We fortunately were…

That was my first time traveling with air Canada and it was horrible, September 7, 2022 in Tokyo delay for more than an hour, miss the connecting flight on September 8, 2022 from Montreal to Toronto and I have to stay one night at the airport hotel (booked it out of my pocket) again after my arrival in Toronto September 8,2002 have to lose one my luggage, try to get information from luggage desk and

it still in Montreal will come on the next flight, I ask for delivery and need to fill the form in the system. When we home after 2 hours the delivery guy called me said it will be delivered before 8pm (September 9, 2022) but till today no one hand me my luggage

I purchased a business class ticket Toronto to Montreal return. I paid $2600. I flew back tonight (September 8) on AC 423. Not only was the flight was over an hour late, there wasn’t any food and not even any ice for my water!!! $2600!!! I am beyond disappointed.

This service is terrible and extremely expensive. If you are going to cut service dramatically you should drop ticket prices dramatically.

On August 7th 2022, I checked in at 0700 for a flight to Jamaica. Ticket number 014-3974518791, my flight should be at 10:00 am. I was given a Boarding pass for a departure time at 15:20, this I queried and was told there was a delay.

I was wheeled away from (being a wheelchair customer) to a gate that was not on my Boarding pass, this I also queried and was told there was a change. I sat in that wheelchair until 3pm not even a cup of water.

I was in so much pain with my post operated shoulder and my arthritic knees.. My medication was in my carry on which was taken at check in anticipating that the next dose would be ok I would be in Jamaica.

I noticed there was a board displaying Boarding gates for each country. I asked for help and was taken there I was given a new Boarding pass with…

I have reached my destination (Lebanon) since Sunday and I still didn’t receive my luggage. I am going to the airport in Beirut everyday driving a long way with all the high cost of gasoline and still nothing.

16/22 @AirCanada 858 YYZ to LHR cancelled just as my wife & I got to aircraft door just before midnight as we were beginning our trip of a lifetime . " He also was upset. Air Canada made hotel accommodation provisions completely insane & inconvenient.

My wife (with major health issues) were forced to sleep in the airport.

Flight AC1077 September 4th, 2022 from Washington to Toronto.. delay after landing exceeded one hour. Totally unacceptable! 5 hrs to take off. Totally unacceptable! This is not the first time similar delays happen and those incidents are so recent. Air Canada is too big to face such issues..

and dealing with such delays should be better managed. I am so disappointed with the service and wish the airline to compensate this lost time and unpleasant experience somehow.

You’ve managed to achieve a 100% success rate of all my flights with your airline being delayed. Thank you for being a worthless and miserable airline

On my flight Toronto-Heathrow my luggage was lost going there and on the return, it’s as if no one cares This has cost me financially and emotionally I had sentimental items in my suitcase so it’s not as easy as just repurchasing these items