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Aldi

1.0
362 complaints

Address

1200 N Kirk Rd , Batavia, IL

Customer complaints reveal widespread issues with rude and unprofessional cashier behavior, particularly staff throwing groceries and displaying poor attitudes. Significant concerns also exist around product quality (rotten produce, defective items), delivery service failures through Instacart, chronic understaffing at checkout leading to long lines, and persistent out-of-stock inventory problems.

Common Issues

38% (88)
rudecashierattitude
22% (51)
rottenpoor qualityspoiled
16% (37)
never received orderInstacartdelivery driver
14% (32)
long linesone cashierunderstaffed
10% (23)
out of stockempty shelvesdiscontinued items

Complaints

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Karen Janssen

Jan 9, 2020
0

30. I noticed the operator was very disengaged and dismissive of customers. Hugging and puffing when too slow. She was chewing gum loudly with her mouth open. I asked if I could exchange something without a receipt. She said ask him and nodded to the other check out.

He called the manager who was lovely. I asked her if it will be deducted from my purchase. She said quite loudly We Don’t Do That, just wait for the manager. She told me to hurry up and pay there were people waiting.

She not only embarrassed me but herself by her comments and bad attitude. But miraculously she was so pleasant to the customers who were behind me when the manager was there. I know this is just a 5 minute snapshot of her day, but really.

On the upside the manager found a copy of my receipt and processed my…

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Lloyd S Petri

Dec 30, 2019
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Checking out and check outline and the cashier close to register and left it sitting there and I opened another line they wanted us to move

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Rose Williams

Dec 27, 2019
0

much fat as meat. The ham is tasty but I have had to throw away a large amount of fat. for compensation. The ham cost $26, a fair amount for a pensioner. I can send a photo of the docket if needed.

Thank you for your help. Rose Williams

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Wayne barger

Dec 23, 2019
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I bought a jar of southern Grove dry roasted peanuts with sea salt and the problem is there is no salt on the peanuts.

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Mike Plunkett

Dec 19, 2019
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I shop at several Aldi stores in Northern Virginia - 22031, 22003, 22150. I like your stores - the quality of service and most of your products.

I suggest that you improve the quality of your packaged bagels especially your cinamon-raisin bagels that are usually very dry, and have very few raisins and very little cinamon, Most of the time they taste like week old plain bagels.

Recently the stores here started selling a new brand of saltine crackers , LIl Dutch Maid, which are too hard. Please start selling the Savoritz crackers again which are a better saltine.

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Joan Rees

Dec 19, 2019
0

Hello

I would like to compliment one of your employees. Her first name is Tajia, and she works at Aldi store number 54 at 16 Federal Dr., Penn Hills, Pennsylvania.

Tajia is extremely fast and efficient and has gone the extra mile for me several times. Also, she is extremely pleasant at all times while doing a very demanding job.

It would be nice if you could recognize Tajia in some way. She is an outstanding employee.

Best regards and best wishes for a happy holiday season,

Joan Rees 412-376-5159

always pleasant and smiling while she’s doing a very hard and demanding job.

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Joy Stevens

Dec 19, 2019
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Hello, Re: Your ALDI Mobile ‘New Look’ I went to renew my $99- 12mth mobile plan. I only knew of a $99 12mth plan& I ended up with a 12mth data plan. I had no idea ALDI had another 12 month plan.

As soon as I realised my plan was different I phoned ALDI & spoke to an operator & asked to be reimbursed $95 & I’ll pay the $99 to put me back on $99 12 month plan. I was willing to pay any extra money owing.

I phoned 3 different times, each time a message was sent to Management & each time I had to wait 2 business days- to no avail. The 3rd time I phoned, I waited 4 days , NO response from ALDI.

I’m vision impaired & the stress was too much, so I bought the $99 12 month plan & it was only NOW that I saw the ALDI ‘NEW LOOK’ . I am out of pocket $95. Is this the way you treat your loyal…

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Ron Kerr

Dec 15, 2019
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03/12/2019 (21:40) I placed an order 31392244 with Aldi. This was to be a Christmas gift for my nephew whom I was to meet in Scotland on 14/12/2019.

Your order will be DELIVERED WITHIN 3-7 WORKING DAYS.

We’ll send you a tracking link once your order is on its way.

The courier will provide updates about your delivery via SMS and/or email.

11/12/2019 (14:39) order dispatched by Aldi (i.e.) i.e. no longer here.

13/12/2020 (12:26) Order supposedly received by Hermes (somewhere) but told tracking number would be supplied by Aldi.

13/12/2019 I Phoned Aldi who gave me a tracking number.

Several attempts to use this number resulted in Hermes saying package expected (i.e. not there yet).

13/12/2019 (23:46) Package at Hermes depot, somewhere.

14/12/2019 (08:54) Package on its way.…

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Kenny Cranston

Dec 14, 2019
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I was in the Steubenville Ohio store on 12/14/19 at 12:45 and came across the rudiest employee at that store. Her name is Mary I believe and she was at the far end register when she complained about us taking a buggy she had there because she threw our food in in an udder dismay that we needed to borrow the second buggy after she said I couldn't use the buggy I told her if she wasnt throwing stuff in like that it would have fit when we got the second she just threw every thing in it was everywhere will not be back

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james parrotti

Dec 11, 2019
0

they had openings. I have experience in stocking shelves. Rotating stock. Loading and unloading trucks. Keeping the store and receiving area clean and organized. Customer Relations. So i dont understand why i was not approved for the job. I have just as much experience as the people working their

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Kim Haniacek

Dec 11, 2019
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While I sit with my workers on the night shift we discuss the hours of openings. Why 9am most night shift workers are off by 8am any change in the future these hours could change to 8am

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Liene Berzins

Dec 3, 2019
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Bought goats cheese barrel spreadable. Cannot see recycling number on base of tub. I thought in Australia this was illegal? Regards Liene Berzins.

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Elizabeth clark

Nov 29, 2019
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We always buy Specially Selected sausages but just lately the skin in the sausages has been really tough which makes them really chewy. Is this something that has changed recently as we have only noticed this in the last few weeks

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Lee Heeren

Nov 26, 2019
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Hi, My name is Lee Heeren. I shop your store often. Recently, the milk cartons look different and especially are difficult to carry.. They look like they have been dropped and are out of shape... were they indeed changed and if so, why?

Milk cartons in competing store have not changed. I am a former dairyman and realize bottling plants put the milk into several cartons and labels for whatever client they have... Todays milk purchase seemed better.. the cartons were not all bent and out of shape in the cooler as was normal before today...

maybe the supplier of the cartons have cheapened the plastic in the carton for cost or whatever... alot of others I talk to in the waiting line have similar grips as does the checkout person in the store... Just wondering... Lee 815-493-2630

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Noreenmryan@gmail.com

Nov 25, 2019
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For a few weeks now I have been very disappointed in your fresh produce,I have always thought how good this was but not anymore,fresh veg bought on the 24 th nov,had to be thrown away on the 25 th nov,this has happened numerous times,the shelves not fully stocked,just empty,no explanation given,

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Stephen Muskett

Nov 24, 2019
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i buy the kevin the carrot. products every year to help teenage cancer charitys. i was on the web site for 5 hours until 3am this morning both on ipad and wifes phone when we got on conecting web site was transfered to electic goods and beauty was fumming also noticed the money grabbers on ebay havent even recived there sprouts or tomato kevin the carrott things have got them on ebay for 18.99 each this wants stopping its robbing the charity out of money though pure greed i buy them beacuse i collett them poor show aldi

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M.Sacks

Nov 23, 2019
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Cashier ran me up, scanned my purchases so fast, threw groceries into my cart so fast, hand me my receipt. As I was putting my groceries away in my own reusable bags I checked one item was missing. I remember purchasing 2 boxes of Thanksgiving stuffing.

I checked the receipt I was charged twice for this item so I reassume to look for that 2nd item. No where in my cart nor my bag I see that 2nd bix of stuffing. I go over to the cashier inquire about my missing item out my cart!

I notice, box of stuffing is laying by cashiers feet on the floor! I point to her! She is in shock looking at me picking it up hands me the box. Doesn't say I'm sorry nor I say to the cashier hmmm I wonder how it lined up there? In my honest opinion.

I believe she was trying to steal. If I wasn't paying attention to…

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Roxanne Williams

Nov 19, 2019
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Picked up some green beans price said $1.59 two set of green beans one box ask aldi employee if price was correct he said yes went to register to pay manager was very dismissive and told me I should read never mind tow set of green beans Olin one box, manager should be retrained in customer service and products safety

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Martina Mooney

Nov 11, 2019
0

I wish to make a complaint about your latest advertisement. It shows a elderly lady eating jam out of one of your jam products. It make the elderly lady look very childish or otherwise, I refrain to use the word.

If a child was performing the act it would be different. Thank you Paul

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Robert Balint

Nov 10, 2019
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Your new milk containers are not very easy for a person with arthritis or other disabilities. They are also hard to organize in the refrigerator, we will have to purchase milk at another location.

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Jenny L Ellis

Nov 7, 2019
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Aldi in Johnson City ny Spend 200 something dollars as my husband and I do monthly and have never had a problem. Today we were greeted by a man named Derik who was rude. Made a comment about "what are u preparing for apocalypse" after staring at us while we loaded the belt without beginning to scan.

our bread first so he moved it to the back. Then he started saying "preparing for the storm" I replyed yeah and he said "or hibernation" which I replyed no we live far away and have three kids. To which he laughed.

I have never felt more uncomfortable and embarrassed grocery shopping ever. Not happy with his manners.

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Helen

Nov 5, 2019
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No hunny not your products the adds really get your pr to improve or if if you want to go on the greater scale the adds are lazy bring more sparkle more catch the eye just trying to help

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Virginia Coleman

Oct 28, 2019
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The people in your Rocky Mount store are very rude and I suspect racist. Jason’s light was on until it was my time to check out and when it came to my order he stated that he was closed. I know he could see me as I waited until he finished the big order ahead of me.

This was done blatantly and he even smirked when giving his name. I tried to let the incident go but it’s the middle of the night and it is still haunting me. This isn’t the first time that I have been treated poorly in the Rocky Mount Aldi.

There was no need to speak with the manager on duty because he has been rude to me on occasion. I am going to raise awareness regarding the way I was treated.

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Jo brown

Oct 27, 2019
0

We purchased a joint of beef from the Hereford store this weekend. It was awful- a huge line of fat all the way through it. We could only find a few bits that were edible! It ruined our family get together that I was looking forward too so much.

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June Straight

Oct 24, 2019
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I think Aldi stores in the UK are v good value and in particular I like that they source local produce. My complaint is to do with packaging. A lot of groups in the UK are using potato starch wrapping as its 100% compostable.

Can you tell me if Aldi are going to consider this wrapping as part of its future environmental impact.

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Zoe

Oct 23, 2019
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I purchased some bread rolls from my local Aldi store and when I got home I found them to be mouldy. I would of returned them to the store, but it would of meant another bus trip and more cost.

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Ray Ruprecht

Oct 22, 2019
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Aldi recently has changed to a new milk container that has proven to be not very convenient to open. I have opened several milk containers that I end up using a knife to open up the seal. The clear plastic tab that states to "Lift 'n' Peel" the seal on the container does not pull the seal off because the seal is glued to the container to good.

Therefore I end up getting a knife to take the seal off. I appreciate the security of a good seal, but have opened other milk containers from other manufactures with a similar seal for years and they remove easily. Thank you for your time.

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Aaron Roche

Oct 21, 2019
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Aldi has to be the only supermarket where you can buy gone off fruit and veg. Ive found maggots on organic broccoli and now i have just bought gone of rasberries. I am sick and tired of there false promises and poor fruit and veg stock.

The only time ive ever went there was because its on the way home and now i think ill just go the extra kilometre to lidil. Thanks Aldi

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Sue

Oct 20, 2019
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I needed to split my payments today- due to money being on separate bank accounts. I was told that the system wouldn’t allow this. I needed to either return half my groceries and pay from one account. Then put the other half through to pay with another account.

Or- I could Go and get cash out- because I can split it with cash only. This was in Rosebud, Victoria. The experience was terrible for us as well as for your employee. How can this be your system in 2019?

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Lorraine Easton

Oct 18, 2019
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Not really a complaint. I am requesting that you stock penaten cream and powder. 30 years ago it was available in chemist but not now. I was recently in Germany and purchased some. I have purchased it on line but very slow and expensive.

It is of such high quality and my daughter now uses it for her babies as I did. Please consider stocking it in Australia. Lorraine Easton

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gail burnett

Oct 12, 2019
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I have been using Aldi stores for years and only had one or two reasons for being disappointed with the produce and products. This summer I have tried to make excuses for the poor quality of some of the fruit and veg, drawn attention to punnets where the fruit had gone soft and mouldy and hoped things would improve.

Today, for the second time in a few days, I went in to get the veg I need for Sunday dinner, only to find that the Leeks had not only yellowing leaves, but were rotting in the bags. The Green Beans were covered in black spots and the Salad Tomatoes were so soft (In date), they would be impossible to slice and put on sandwiches.

Aldi, firstly, why are your good arriving in store in that condition, I know you have daily deliveries, and secondly, why are you letting your…

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Lora Martini

Sep 30, 2019
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Bought Little Buddies unsweet applesauce at the Aldi in West Mifflin approximately September15 2019. I opened a six pack and found 1 of the containers contained something other than applesauce. Did not open the container I could tell that it was not applesauce.

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THOMAS MCFARLANE

Sep 13, 2019
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Could you please explain why I was charged $4.49 for the 2 star mince when the pack price at $3.99 please see photo attached .

Many Thanks

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Dave

Sep 8, 2019
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Been shopping here for years. One cashier is rude. She checks out her friends when its busy. She let people she picks to check out. The line to the number one line was going down the isle. She didn't open her line, but checked out ones she wanted.

She is lazy, inconsiderate, rude, and a few other choice words. 10 more for milk at save a lot. I spent a lot of money there the last 6 years. Since I moved from Florida. Check video. She's not worth the trouble.

You don't want my money. I'll fond someone who does. I give three stars, because it is pretty good deals. I found worms in the salmon. Other than that been pretty happy shopping at Hornell Aldis. I realize good help is hard to find.

I've been saying over paid and under worked. Opposite of the way I was raised. Good luck Aldis. Be…

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Lori Schmalfeldt

Sep 6, 2019
0

Please have more than one sugar free French Vanilla coffee creamer in a case! I have to pull out 2 or 3 cases just to find one! Can't believe even the new cases only have one Sugar free creamer in them!

There are millions of us diabetics out there who are Aldi customers.

Also, have stopped buying the pork ribs. Too many times I have opened them to find they smell really bad.

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Buffy Heggemeier

Aug 1, 2019
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I do alot of shopping at Aldi's, I had bought frozen sweet corn, we were eating supper when my grandson pulled a piece of string out of his corn had a dead bug on the end, Ruined our supper, he couldn't eat anymore made him sick. I was pretty upset over this, I would appreciate it if someone would get back with me, oh kept the bag and string with bug.

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Sara

Jul 30, 2019
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I’d give no stars if I could...! Extremely rude checkout person in Allentown PA Airport Rd store. Basically THREW the groceries into my cart as fast as she could. I brought “cold bags” for my frozen items and had them ready to go.

I didn’t expect her to bag for me but she did everything in her power to mess me up and prevent me from using the bags. From now on I’ll pay more and shop elsewhere. Rediculous.

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Rory Mcclintock

Jul 21, 2019
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Did not receive my food coll rory at 3029838436

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tonya l trimble

Jul 11, 2019
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I had a very ugly situation happen in one of your stores last week spoke with customer service three times was told I would receive a phone call still haven't heard anything Im thinking about going legal due to the situation that happen I would like a call 402 612 3540 or an email back of someone I can talk to about this situation

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Foy Robinson

Jul 9, 2019
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I have done approximately 90% of my business with Aldi in the past especially when you opened the store on Weaver Blvd in Weaverville. But in the past year it has really gone down hill with the quality of your produce and items you have discontinued to carry.

Now I am doing less than 10% of my grocery shopping with you because of this. I bought a watermelon for the 4th of July but when we cut it was as green as it could be. I had already thrown the ticket away so they would not refund me my money so I went to Ingles and bought one.

From now on I am going to spend very little with you and will get the lump of my groceries at Ingles and Walmart. I have had to take back onions, cantaloupes, cabbage, lettuce, vegetable shorting, butter milk, chicken wings, stew beef just to name a few items.…

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Terence Sumpter

Jun 15, 2019
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39 hrs .. Saturday June 15th .. Palm Coast Florida Trying to return a faulty product approached first member of staff who was completing a checkout before closing the till. She (Kristen) said I would have to get in line at one of the open checkouts, I explained that I had already lined up once and simply wanted an exchange (receipt in hand) she repeated instruction to get in line elsewhere, I asked her if she could do it as she had just closed the checkout " No" was the very abrupt reply "if you want it changing out you need to get in line" were here exact words (witnessed by other shoppers) in fact the elderly lady that had just been server remarked how rude that was !.

I asked to speak with a manager, she snapped back "I am the manager" and with that she stood up and quickly walked away…

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Mary lockhart

Jun 14, 2019
0

Purchased a prawn cocktail today at the aldi store at anniesland Glasgow it was the most disgusting food I have ever tasted! It might be a good idea to have them tasted before inflicting this rubbish on your customers

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peggy

Jun 13, 2019
0

aldi store in new haven on foxon blvd need add wifi for public there is bad connection more harder for instacart shoppers cant open items list

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Lynn Giblin

Jun 11, 2019
0

As regular, previously satisfied purchasers of Aldi Green Thai Curry Packs, we purchased one at Aldi in Glenrothes yesterday. Although the flavour was as normal and it was prepared as usual, there were many small pieces of lemon grass fibre in the sauce.

I had to pick 20-30 pieces out of my mouth, and got two lodged in my gums, necessitating removal with tweezers. It was a most unpleasant eating experience and I would be reluctant to try this product again.

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susan slack

Jun 11, 2019
0

hi, at 3,oclock today I went to aldi in Stalybridge and drove round the car park for 15 minutes to try and park because all the mums park there to pick the kids up from school which is rediciculous they should be fined for that so I had to go out of my way to tescos which cost me more money as its more expensive parents shouldn't be aloud to park there its wrong so its cost me more in petrol and

more in expense in shopping as I had to go to Tesco and got less for my money,

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Debbie Holland

Jun 6, 2019
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I bought two pineapples there rotton on inside.. Paid 1.89 each

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Patsy Jennings

Jun 5, 2019
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, I have not punched in money back and I am given money and they say they cannot return the money to register. This is unreal. Why can't you take money back if I did not request it. No good business.

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Brian Middleton

Jun 5, 2019
0

The store on burton road LS11, Regarding the poor service, when they open and close tills every 5 mins , it’s a joke been in quiet few times there always a queue, soon as they close a till 2 mins later there reopening one again , been in there before there more staff filling shelves why there only one serving , I walked out of there a good few times and know others who done the same , I don’t think the service is 100% I seen a security collecting baskets , did not realise that was part of his job as well, not surprised shoplifters run out and get away ,

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faiz

Jun 4, 2019
0

Dear Sir Madam

I a man 53 old I am disabled many problems of Illness walk with walk stick

I was in the queue to pay my shopping a girl she was behind me she is adult she told me you will have to move your shopping I told her why I told her the treadmill it's automatic she pushed forcibly two time

why you push my item like that’s the third time she pushed my item when she pushed my shopping she smashed my bottle of yoghurt after manager he came and he asked the lady's apology for that.

and he told me to go out.

and the girl she took all my shopping on the floor in front of the cashier and the manager

he pushed me out and he's lifting me from behind I can not take those hands off he's very hard he hurts a lot and hurts humbly in front

of the people the girl who has thrown away my…

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Anne

May 27, 2019
0

I have been buying BERG cocktail Frankfurt from Aldi in Mandurah for the past 12 months, They are the best of all brands, unfortunately now I have bought them for the past 3 weeks and they are the worst I have ever tasted from any brand, they are very tasteless and the Frankfurt sausages are too thick which obviously something has changed either in the mixture or how they are made, they appear to be the same thickness as the hot dogs. Previously you use to get 20 in pack but now only 17 that is how much thicker they have become.

I have been recommending these to people who never even visit Aldi but now I don't think I want to feel I am recommending something as bad as these Frankfurts

Regards Anne

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