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Aldi

1.0
363 complaints

Address

1200 N Kirk Rd , Batavia, IL

Customer complaints reveal widespread issues with rude and unprofessional cashier behavior, particularly staff throwing groceries and displaying poor attitudes. Significant concerns also exist around product quality (rotten produce, defective items), delivery service failures through Instacart, chronic understaffing at checkout leading to long lines, and persistent out-of-stock inventory problems.

Common Issues

38% (88)
rudecashierattitude
22% (51)
rottenpoor qualityspoiled
16% (37)
never received orderInstacartdelivery driver
14% (32)
long linesone cashierunderstaffed
10% (23)
out of stockempty shelvesdiscontinued items

Complaints

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Anne

May 27, 2019
0

I have been buying BERG cocktail Frankfurt from Aldi in Mandurah for the past 12 months, They are the best of all brands, unfortunately now I have bought them for the past 3 weeks and they are the worst I have ever tasted from any brand, they are very tasteless and the Frankfurt sausages are too thick which obviously something has changed either in the mixture or how they are made, they appear to be the same thickness as the hot dogs. Previously you use to get 20 in pack but now only 17 that is how much thicker they have become.

I have been recommending these to people who never even visit Aldi but now I don't think I want to feel I am recommending something as bad as these Frankfurts

Regards Anne

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Juan Marcia

May 25, 2019
0

For the past few weeks, the Aldi located at 7609 New Hampshire Ave, Adelphi, MD 20783 has had problems with their freezers.

Specifically the ones that hold the seafood and frozen meals. I purchased two boxes of Fish Fillets but noticed that the boxes were somewhat soggy. I do not live that far from the store so I doubt that they could defrost so quickly on the way.

They need to fix the freezers as soon as possible.

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Zirk

May 19, 2019
0

When we got ready to check out I had some things on my buggy that I didn't want to move twice so my husband was going to move the empty buggy so I could push mine up to put my other things back in when the lady told him to stop she didn't want to run her buggy down again so I went ahead and put mine there .

She went ahead and used mine but she was very rude about it. I'm not sure what happened with the lady behind me but when she came out she was no happy either. Clerk's name was Alexis at store# 87.

Customer's are their priority they need to learn that. I spend as much as $100 to $200 a week in one or more of your stores. Thank You

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Ray Griffiths

May 17, 2019
0

I purchased Shaitsu machine today at Aldi Bondi Junction. It was one of three items on sale - a foot massager and a hand held massager. 99. There were three labels. 99. I returned confirmed the label price and reported it. 99. 99 label had disappered.

There now only two labels for the other two machines. My recept details matched the lbel details.

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Cheryl Cords

May 17, 2019
0

Your tortilla chips are always overdone and your Savoritz buttery rounds are Also burnt. Your employees are always extremely nice!!!

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Very disrespect employee

May 15, 2019
0

I shop at jackson michigan aldi 2 times a week and i stoped in after work today 5-15-19 around 5:50to6:00 pm . I have been in customer service for over 20 years and i manage my own store. Long story short i went in grabbed my few things and went to check out and i did not get a cart i had my bag so as i do every other day i put my stuff back in the bag as it is rung up.

So i go to grab the last two things of my almond milk and the cashier puts her hands on the milk and wont give it to me told me no you can't have it untill you pay for it and pulled it away as i reached out for it.

And all i was doing was trying to put my stuff in my bag. And then she got very rude with me and very disrespectful. And as a gm of my store if that was my employee she would have been fired on the spot..

The…

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Fariba Gainford

May 9, 2019
0

we went in aldi today because for your weekly ads. you advertised that 09/april/ 2019 you will have wisteria and acer plants 4 liters to buy. I am disabled and made a special trip first thing in the morning when Aldi opened in Bridgwater ......

you did not have any; I asked manager she went in the storage and brought the acer plant but when i asked about wisteria she said they did not received any wisteria at all. So i was very upset because i received a news letter by you and you lied this is false advertising and against the law.

We regularly spend several hundred pounds in Aldi "not any more". I will now complain to Trading Standards.

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Nate Andrews

Apr 26, 2019
0

Check out service 227 bobby jones expressway problem was how my goods was checked out. Samantha the check out teller was rude my chips was crush, I return them and was not ask to get a replacement for my chips. why?

has the system change or what. I'm not happy

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Peter verchio

Apr 13, 2019
0

I brought flax seed and it had some crap in it

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Janet kidd

Apr 2, 2019
0

they were proper trolley bags so that you can put produce straight in,he tried to put bag pearlite in but ended up on floor,I have shopped there since you opened and my weekly bill is normally84 pound,I won't be going back to be humiliated like I was today my husband did step in and told him.

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Erika Estrella

Mar 28, 2019
0

I visited Aldi on Higgins road in hoffman estates il. The cashier I had was extremely rude. She kept ringing other people out while I was in line waiting for her to ring me out. She just kept calling them to the front cutting me.

She had attitude in the way she talked to me. And after I paid using my snap card she looked at my snap amount I had left. She made me feel uncomfortable and ashamed. Tivet is an terrible employee and doesn't know how to act.

I've worked with people for years and I've never treated anyone the way she treated me or made me feel. I wont be returning ever.

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Colin Baxter

Mar 19, 2019
0

Wed 20th march...The person on till very rude when asked a question, where he had to just say yes or no to my question at Seaford Aldi.no please just an angry response of "wait till I'm finished doing this" I can only imagine he has had no customer service training or "he got out of bed wrong side of bed miserable Bxxxx said lady outside after I left...but then again it was 9am....Wont be going back to that store again.

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Cindy Helton

Mar 19, 2019
0

Since the covington,ga store has remodeled they never have more than one cashier and when you ask if they could get another one they say they are stocking and it is going to be awhile. Meanwhile there is 10 -12 people in line. And on more than one occasion i empty my bag and leave.

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Joe Solla

Mar 18, 2019
0

what? no zero star rating? -- coupon from one store was not honored at another Aldi's. Thought you were all one big happy family. Very embarrassed. I won't be back. Waste of my time.

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Castonguay

Mar 15, 2019
0

We as many others, have come to rely on Aldias as a great place. Good service with a quick in and out.

However , the stocking of store items, or NON stocking is really starting to become a problem. 39, can dog food, stew meat, And the list goes on. Heres a thought instead of using all your energy buildinG new stores, how about keeping the ones you have stocked.

No peas I'll just get them at another store. 50 more. walmart carries the same apple pies in two sizes. Mejiers has the stew meat in stock and on sale. etc etc, If I as many others have to go shopping at a big box store after leaving Aldias how long is it going to be before we just go to the big box store first and then go home.

You guys have a good thing going don't screw it up. Remember how you got to where you are. To often…

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Brenda Davis

Mar 6, 2019
0

I have shopped in the Aldi's store in Wilson, North Carolina for many years now and I'm not sure what has changed in the last 6 months, except for there being a new manager in the store, but the items in the store are constantly out of stock and the merchandise is not the same.

The bread I used to buy it no longer carries which was the Fit and Active 45 calorie multi-grain bread and many other items. The store now carries a 40 calorie bread that goes stale way to fast and is not good.

When I go shopping now there are numerous items including milk and other dairy products that are out. There are always empty spaces where items are out of stock and a lot of the frozen items are out. The manager allows lines to get way to long before opening additional registers which causes customers to…

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Mr M Morris

Feb 23, 2019
0

Dear Customer Complaints

I visited your store in Wolverhampton today at 14.44 pm Howard Street, as I have always done for years I've always shopped at Aldi stores around the country. Today as I've been so busy with a new house and so many things I'm doing at the moment, being extremely busy, I forgot to take my shopping out of the basket,as I was on the phone through my earpiece at the time. The cashier name tag Susan picked the basket up and tipped everything upside down crushing my three packets of cheese topped rolls with my meat upside down everything. I felt really embarrassed as all the other customers looked on, it would be on your cctv as I explained not to do that. The cashier behind shouted for security which made the situation even worse I felt even more embarrassed, I did not…

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Judy Mikolay

Feb 20, 2019
0

I was very happy when Aldi first opened I like ther prices and clean store but here lately Ive had a problem with moths in my rice, dried soup mixes, and other dried food so everytime i open a box i have to check for moths ive never had this problem at any other stores . The last moths i found were in the Earthy Grains Chicken Flavored Rice thankyou judy

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Christina Hanifan

Feb 5, 2019
0

An Aldi cart slammed into my vehicle this morning, at approximately 11:22 am CST, and cracked the front grill. The store didn't take an incident report when asked. I have been told there is nothing they can do. Damage was done to my vehicle.

The issue needs to be resolved.

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Katie

Jan 20, 2019
0

This happened at the Aldi in Ashtabula Ohio, January 20th at 140 pm. My boyfriend asked one of the workers if they had an item in the store, she looked at him rudely and said “ummmm yeah... over there” and just pointed to a random area.

The same girl went to the cashier as we were checking out. We had 4 items in a box, she looked me up and down and then said “um you need to take the items out of the box” so I took it out of the box.

She then slammed all of my groceries into the cart and just handed my boyfriend the receipt and went on to the next customer. She was extremely rude for no reason. I will not be coming back to this Aldi.

She doesn’t deserve to get paid as much as she does to be that rude of a employee to customers.

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Michelle Notman

Dec 6, 2018
0

I am fed up with buying your chops that are tough as boots. You are giving us mutton chops that are very tough. I am an aged Pensioner and cannot afford to pay for something you would only feed a dog.

I am going back to Woolworths to buy my meat in future.

Also your store at Maryborough street Bundaberg, does not seem to have fresh vegetables. The staff do not seam to remove old vegetables, especially Cauliflower, and other vegetables. I also found a mouldy tomatoes in my prepackaged Sampari Cocktail Truss Tomatoes.

I buy 2 pack every week and they are very nice usually. When I go into your store I tend to tidy the shelves up and bring thing forward. The staff at this store do not seem to keep it neat and tidy and not take pride in their work.

I use to shop at your Avoca store which…

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Tiffany County

Oct 28, 2018
0

The cashier shoved my change my hand I offered him my carte he pushed the carte out my hand flamboyante and and aggressive I don't like people pushing out the way, I push back he was talking behind my back to the customer that I needed to hurry up and move in Spanish still Then he left is register to take the carte I was using and shoved it to the back !

I know the whole shopping center and lived in the Community since 1996 off and on, The latinos I Know are hard workers but they think they treat me like trash I'm not latino I'm African American they need to be taught treat people with respect regardless For this will result in a Law suit My right to treated like human as we are a land and County of laws my right to treated like a human being they treat me less this is unacceptable This…

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Jacquelyn Leauvano

Oct 24, 2018
0

I visited Aldi store #64 in LaPorte TX. The cashier, Sylvia, aside from being completely rude and lacking customer service, she was throwing my groceries as well as other customers’ groceries into the cart and flinging carts around with the most disgusting attitude I have ever seen.

I will not be going back as long as this rude woman is there. I will take my business elsewhere.

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Peggy Randall

Oct 14, 2018
0

I asked the cashier Theresa at the Hyattsville Queens Chapel Rd location for quarters and she said no I don't have any so I asked if she was sure and then said well I see two rolls and some loose. She closed her draw and said have a nice day.

Then I explained it to the manager who was like I'm off the clock and the other was like she didn't have a draw ask another cashier. So now I'm waiting for a cashier because 8 don't want to cut on front of other customers.

This was something as simple as a dollar in quarters to put air in my tire while I was out shopping at this store. I love Aldi brag about it to all my family and friends but this location Theresa is always rude they leave old fruit out and then get upset because u inform them.

They never discipline the rude workers or even seem…

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Tracey

Sep 21, 2018
0

On 9/21/2018 I was at the Aldi grocery chain on Romig Rd. Akron Ohio. The cashier "Monique" was disrespectful and rude. She was not greeting any of the customers waiting in line due to the fact she was busy talking with another cashier and the security guard about her vacation plans, the amount of clothing she needs to pack for herself and her children when she vacations.

I continued to make eye contact with "Monique" but she did not acknowledge me or show any concern for her customers. As a frequent Aldi merchant, I hope this concern does not fall on deaf ears and it addressed. The store received a rating of one star because I could not select zero.

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Rachit Shah

Sep 21, 2018
0

I have observed that ALDI is INTENTIONALLY cheating with customers by compromising the weighing scale at the billing counter. All of my grocery items weighted more at the billing counter than the actual weight. I also observed that most of the time, they keep the second last counter(with improper weight scale) open and remaining counters closed.

On top of that, their attitude was too bad when I told them that it weighted much more than the analog weighing scale near the fruits section. Today, is the third time that I have caught this issue. They already know about this issue since I reported twice in this month, But they took no action.

Please find the attached receipts for the refunds given to me when I complaint. My major concern is that I have been purchasing my grocery since long…

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andrew

Aug 4, 2018
0

i purchased black grapes from aldi in troy mo they were sour and bitter aldi needs to watch what they put on selfs when it comes to fruit and other produce there other stores that have fresher produce far better than aldi

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Shelia Jones

Jul 25, 2018
0

The cashier at the New Castle Aldi named Sherri kept throwing my groceries into my cart even denting 2 of my soup cans!!! I asked her to slow down and she simply ignored me and said she wasnt doing anything to my groceries that she wouldnt do to her own!!! She was extremely rude.

I will NEVER shop there again.

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Cabernet Mancini

Jul 17, 2018
0

I went to my local Aldis and the last two times the cashier was very rude. I was rushed to put my groceries on the counter fast because there was a long line of people, but i had almost no room to set my things due to the person in front of me.

The second time the same cashier (Julie) yelled at me when i picked up my 24 pack of water. " If I didn't pick up my water how could it have been transferred into the cart other cart with the rest of my groceries.

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Helen Phillips

Jul 16, 2018
0

I will no longer buy Aldi brand Cut Green Beans. You must have changed your supplier!! I love green beans and cook them often. But this is the second time that I have been thoroughly disappointed in the quality of your canned cut green beans.

What you are selling now are thin beans with a lot of strings and a lot of hard beans on the inside. They are not even flavorful when cooked. I'm sure that I'm not the only customer who has noticed the difference.

So beware that your sales will decrease until this problem is fixed.

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Brianna Harry

Jun 23, 2018
0

Me and my husband shop at the Aldi in Fort'O, we have a good experience everytime expect this time. The cashier we had was nothing but rude & talking out loud about how he didn't like when customers asked for another cashier & how he wanted to close the doors earlier..

He was talking about about customers to his coworker. It was awful, and made me not want to shop their. He was very unprofessional and rude.

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Ervin Stone

Jun 8, 2018
0

and yous have the worst. You need to compare them. but what's inside is terrible! One more reason to do my shopping at Rulers instead of Aldi. BAD!!!!

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Bonnie Baldry

Jun 2, 2018
0

A staff member at aldi arndell park (the blonde curly hair 50 odd year old) always is racist toward me makes me feel like a lower class person each time i am at the check out she makes a loud point of making me COMPLETLY empty my small handbag this is not once but EVERYTIME iv never shop lifted i ask her please stop singling me out its extremely humiliating she laughs an tells me well why tattoo your body if you didn't want to be singled out.

Tonight id walked up to buy milk for my babies bottle she swore at me an would not serve me it was complete an utter disgusting.

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Tonya Parker

May 29, 2018
0

I was shopping in the store. Not feeling very well, a friend was waiting for me in the car. She then had to use the restroom so she got out, came in and proceeded to the restroom. After she finished, she came out and discovered that I was already reached the front of the line so she came straight up tp me and stood waiting for me.

She was then asked by the cashier to open her purse. She complied and nothing was found other than her personal itens. Extremely humiliated and embarassed we both asked to speak with a manager who informed us that it is STORE POLICY to stop every person with a large bag and ask them to open it up.

There were several caucasion women in the store with huge bags and even a baby bag. No one approached any of them. I checked the store policy and thiis is NO WHERE…

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SD Atkins

May 19, 2018
0

Aldi’s on St. Andrews Rd, Columbia, SC has an employee named Donnie, large older guy with grizzly facial hair, who is very rude to customers as well as fellow coworkers. He has been seen yelling at customers, bossing co-workers, around telling them to do his work and being arrogant, like he owns the store.

He can talk nice to some but it’s to flirt with those he thinks attractive. He demonstrates terrible true customer service and should not be dealing with the public. I do not want to visit the store because of him.

Other customers have seen the same on several occasions. Please look into this and get rid of him!

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t.j. wood

Apr 17, 2018
0

I Actually have a couple of complaints.....but first I want to say, overall I have liked Aldi's...UNTIL recently. The other day aldi's had fresh pineapple for 1.49. I bought one and ate about the equivalent of half a slice. it didn't taste good...or right. at first I thought it was just watery and maybe not ripe. Then later I became sick....lower stomach pain, diareah and nausea....and I am still sick 2 weeks later. The other complaint...your prices WERE better than any place around....UNTIL you started tv advertising. Now they are not as money saving as they were....infact, we live in an area that has many different grocery stores....and there are others that that has just as good buys.

I am mostly upset over the illness from your pineapple. Also I would have called the store that I…

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Ali

Apr 5, 2018
0

I have shopped at the Lancaster PA aldi and if I could give it 0 stars I would. Aldi prices are great but it’s not worth feeling like crap when you leave because employees are rude and sarcastic while you’re checking out.

I once wasn’t done loading my cart items on it time and the cashier said in a rude sarcastic tone “I can’t unload that by reverse osmosis or anything” Besides that time I’ve never had a time where I left happy because people were polite and courteous. Very unhappy and will not be shopping at aldi again.

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Susan

Feb 23, 2018
0

Called to complain about the black employees for giving the white customers looks to kill at the limerick, pa location and that aldi's is covering for their black racist employees who do not hire any white people at all and your, once again, black employee named latisha immediately went on a rampage about blacks being american but americans don't give each other looks to kill like that but blacks do and they also murder white people every single day in this country and that's why white people don't trust them and it doesn't help any when those innocent white people are getting vicious looks from your black employees like that.

I can't shop at aldi's anymore because all the stores only hire blacks with really bad attitudes towards the white customers and when I was there, the poor old…

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Nadya

Feb 17, 2018
0

Me and my partner went to buy some groceries from the supermarket, which included a bottle of wine. We were about to pay at the till when the cashier asked me for an ID. I was with my partner, who was paying for the groceries, but she didn't ask him for his documents.

So, I was told that she couldn't sell the wine before seeing my documents, nevertheless my partner was ready to show his, because we're together. Due to her ask I went to grab my documents, because they were in my car.

I went back I gave my ID to her and she started to complain about my attitude. ' But she raised her voice and even was making non-friendly facial expressions. Her tone was inappropriate. I didn't want to cause any problems, but after everything she did, and even after I spoke with the manager, who said to me…

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Vic Vacchetto

Feb 12, 2018
0

I have shopped at the AldI grocery store at 915 Ridge Road East, Webster, NY 14580, since it first opened. I have never had any problems with staff or products before. On Monday, 9/5/2018, I went to that store and bought a single head of lettuce.

I got in the cashier's line and waited to pay for my purchase. The cashier was a blond haired girl I had never seen before. She began cashing out the next person behind me before I could get my money out and her groceries knocked my head of lettuce on the floor.

The cashier had a big smile on her face, she did it as a joke, When I said something to her, the manager took her side and accused me of threatening here. She said that she had no control over the conveyor belt that moves the groceries and you know that is a lie.

Since I am 72 years…

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Steve Keeling

Jan 19, 2018
0

I am a strong supporter of ALDI visiting your premise at Weston Creek, ACT at least once weekly. Tonight I visited your store to purchase some alcohol with my 15 year old daughter. I purchased some wine and when I presented the wine at the checkout, my daughter was asked for proof of age.

I told the checkout operator that my daughter was 15, the operator said she couldn't sell the wine to me because my daughter helped me take the wine from the rack. Another check out operator cam over to join the conversation, he didn't introduce himself, so I didn't know who I was talking to.

He said it was the law, I questioned his interpretation of the law, as he implied that the law stated that a 15 year old can not touch alcohol on the shelf. I asked him for your policy and it wasn't forthcoming.

I…

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Mariela Alcaraz

Dec 4, 2017
0

Today at Aldi store #55 off of Matlock in Arlington Tx, was the worst experience I have ever had with a human being. To begin with, not only was I disrespected but I was also intentionally struck by a shopping cart on the leg, which is still hurting as I write this.

I believe this was all an act of racial discrimination from a manager or upper level employ, I don't know her actual title but she was in charge of the cash box as well as operating a forklift. When I first arrived to the store, I had asked her if they had any peppers stocked away in the back. Instantly, she refused to help me and never bothered to complete my request. Then, when I went to check out, my cashier by named Faith, was attempting to give me my entire change of nearly $2.00 in PURE pennies! When I turned them down…

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Corporal Wes Orcutt US Marines

Nov 14, 2017
0

Through my daughter I will also forward this to all Facebook and Twitter and everything I can for I am very very hurt and depressed , Brings back memories from nam , by the actions of this manager AND very very RUDE cashier , again that's James the manager and Colleen the cashier who had no time or day for me. m.

I FOUGHT IN Vietnam AND this is just typical of the way you young people in the world treat us who gave you your freedom .

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Suman

Nov 2, 2017
0

W with my husband. We did not have any coins therefore we were unable to take a trolley, there was not much shopping to do so decided to grab 2 boxes to help us carry our shopping. Things change when we came to the cashier named Romina, who ordered us to take stuffs out if the boxes, while my hubby was doing this, I quickly went to the front as the cashier was so

fast, some of our stuffs fell down, the cashier ordered me to take each things to the self which was along the side of the window about 3 metres away from the cashier. We were trying to catch up the pace but she was so rude and neglected us.

She did not give us time to sort our shopping and the stuffs that fell down while she was throwing our stuffs away was not picked up as we were very annoyed at her attitude. We paid for the…

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Nav Sandhu

Oct 20, 2017
0

Aldi Store skinner lane, Leeds Regent street.

I am appalled by the service I have received today. Me and my 13 year old daughter finished shopping and queued at till 3. Got to the checkout once your customers service clerk (Amin) had finished scanning all our shopping he asked by daughter if he could see her ID. I thought he was having a joke with her, as I was packing. When she said no and I went to pay for the shopping he kept the 2 bottles of wine under counter. I smilingly asked are you having a laugh, he replied very rudely no - this is the law we cannot sell alcohol to anyone without ID. I said I have my ID - she is my 13 year daughter. He replied no will call the police - I replied yes you should and can I also speak to your manager, he very reluctantly called the manager or…

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Joan

Oct 18, 2017
0

Hi, I have been shopping between ALDI , WOOL WORTHS, COLES I was going to go to Coles to purchase my shop but thought I would check the prices between the two stores. I spend on average per week $180 dollars to $300.00 I was thinking would I save money at Aldi's compared to Coles ... I have been online searching for your yellow fin Tuna for 20 minutes now! and would not have a clue what it cost with your company because you only advertise high ticket items.

I know the price of Tuna at Coles $2.00 per can & Sirena tuna is $1.20 on special I know Woolworths is $2.00 a can and their home brand is $80 cents

Now I have a good idea of where I want to buy my tuna from at this point ... what I don't know if how much your tuna is at ALDI I think I will call the store to ask its after hours at…

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Diane Blakeway

Sep 25, 2017
0

Aldi used me for over 4 hours,for my 'Aldi experience'!! Didn't get the job and didn't get paid!! Do this ten times a week and you get a free member of staff!! I WILL NEVER SHOP at Aldi.

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Mary Samuels

Sep 22, 2017
0

The store I go to has become too aggressive in ringing up orders.I am a disable senior , I always get a shopping cart and put my bag cart under the basket.Well the cashiers are going so fast they use there own carts .Short of me claiming on top of customer in front of me ,I can't move my cart in place.I find it very rude that they don't allow customers a chance to finish before their ringing up a new order.my store is #62 6220 n California Chicago,Illinois.I've tried talking to the associates I find them so rude.

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william specht

Sep 21, 2017
0

Never had an issue before, but this weeks purchase of liquid egg product which I use all the time,when poured was off color and had an odor. With eggs you really have to be careful and was not sure if others complained on this product.

I purchased them at the aldis rt 42 in turnersville,nj. I am still overall satisfied since aldi has been in our area and noticed remodeling affecting movement of store products and am only stating the event in case there is a recall or group of complaints.

thanks for your great service

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Edward Taylor

Sep 18, 2017
0

I was had bought a pack of your northern catch chunky haddock fillets and I was eating them when I took a bite I got a bone about 1 inch in my mouth and started choking on it and it was very difficult to get out so I would like to file a complaint.

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