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Aldi

1.0
365 complaints

Address

1200 N Kirk Rd , Batavia, IL

Customer complaints reveal widespread issues with rude and unprofessional cashier behavior, particularly staff throwing groceries and displaying poor attitudes. Significant concerns also exist around product quality (rotten produce, defective items), delivery service failures through Instacart, chronic understaffing at checkout leading to long lines, and persistent out-of-stock inventory problems.

Common Issues

38% (88)
rudecashierattitude
22% (51)
rottenpoor qualityspoiled
16% (37)
never received orderInstacartdelivery driver
14% (32)
long linesone cashierunderstaffed
10% (23)
out of stockempty shelvesdiscontinued items

Complaints

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william specht

Sep 21, 2017
0

Never had an issue before, but this weeks purchase of liquid egg product which I use all the time,when poured was off color and had an odor. With eggs you really have to be careful and was not sure if others complained on this product.

I purchased them at the aldis rt 42 in turnersville,nj. I am still overall satisfied since aldi has been in our area and noticed remodeling affecting movement of store products and am only stating the event in case there is a recall or group of complaints.

thanks for your great service

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Edward Taylor

Sep 18, 2017
0

I was had bought a pack of your northern catch chunky haddock fillets and I was eating them when I took a bite I got a bone about 1 inch in my mouth and started choking on it and it was very difficult to get out so I would like to file a complaint.

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Julie holbrook

Aug 24, 2017
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Last week I visited your store in boscombe Bournemouth to buy some bread rolls when I arrived you were sold out so I left the store without buying anything as I walked out the doors I was tugged back by my rucksack to see a security guard who then told me to come back in the store because he wants to check my bag I was extremely angry because I am not a thief I am a educated 51year lady who has worked and

lived all over the world I should of called the police straight away but I was in shock that this was happening I did return into the shop I was very upset I did swear I gave him my bag and he searched it and found nothing as I said before I'm not a thief then the manager came over and I asked for an apology and he refused and was so

rude to me yes I swore at him but I have just been…

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NOBLE SEIDNER

Aug 13, 2017
0

MY WIFE BOUGHT 4 LBS.OF BABY BACK RIBS -THEY LOOKED VERY MEATY BUT WHEN WE EAT THEM THEY WERE VERY FATTY AND NOT GOOD. I TOLD HER TO THROW AWAY THE LEFTOVERS I DID NOT ENJOY THEM.

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Teri

Dec 1, 2016
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I am looking for grocery cart shopping bag in everywhere at Aldi in Southern California which it is no longer to carry grocery cart shopping bag due of run out of stock all at Aldi Stores in Southern California. It is very serious situation that State of California already banned plastic bag was started on Nov 2016 that is why Californians bought grocery cart shopping bag so quick.

I notice that the inventory is small numbers of items in the shelves at Aldi Stores that is not enough in stock. I really very disappoint that is hard to find grocery cart shopping bag so I recommend that grocery cart shopping bag go back to restock every day permanently.

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Nancy Falcone

Oct 4, 2016
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I used "Morning Fresh" liquid dishwashing detergent for over 30 years until they changed the formula and made it weaker. Then I discovered Tandril at your stores. What a difference! Have been buying it for over 2 years. Now you have gone and changed the "Formula" and it is worse!

Have to use twice as much. I will be looking for the old formula bottles in the 3 stores I frequent. After they are gone I will be trying to find a new product somewhere else! You lost me.

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Johanne turton

Sep 2, 2016
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Purchased 2 legs of lamb. Marked price was not clearly indicated on packaging re total cost or cost per kg. Resulting in a combined cost of £25 instead of the expected £11. This was not realized until checking grocery shop at home.

A large weekly shop so we did not notice the overpayment straight away. Can you please reimburse the overspend.

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Gene Powell

Sep 1, 2016
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I have been shopping at Aldi 450 Jonesboro road, McDonough, GA for years and have “never” been able to purchase the Wednesday meat special. It is always “sold out”. Yesterday again I showed up one hour after the store opened and there was not a meat special available. There was not even a space or sells tag in the meat department for the special. This seems to be a normal practice. There is always a high price like item available. I find since this is a normal practice that it is “a bait and switch practice”.

Either stop advertising the Wednesday special or have enough product to last two days, not less than one hour.

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david

Aug 28, 2016
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I am sick and tired of going to several stores to find the Julius dog diced beef and kangaroo pet food 600 gram. It is bullshit that the product is bought from the supplier at a rate of 50% chicken and 50% beef/kangaroo. the animals do not like eating the diced chicken and this is why every shop has a huge stockpile of diced chicken. When I ask for the kangaroo the shop assistant says that they have to sell the huge stockpile of chicken first. Again you are not selling the chicken because the animals don't like it and prefer beef.

I suggest if you want to keep a stockpile of the diced chicken that you should also keep a stockpile of the beef/ kangaroo pet food separately. Therefore at least you will be able to make sales with the beef/kangaroo instead of wasting fridge space with your non…

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Louise Constantine

Aug 23, 2016
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Poped into my local aldi store (skipton) with my 15 year daughter for some cereal, wraps and a bottle of wine I asked my daughter to pick up a bottle as I was holding the other items, when we got to the check out she was asked her age I replied she's with me I'm her mother I'm buying the,wine, for myself and the checkout staff Louise said she wasn't able to sell me it as she saw my daughter looking at it and pick it off the shelf , the manager was sent for and said no they couldn't.

My daughter and I then left not buying anything my daughter went to our car and I returned to the store and said to the manager who was stacking shelves do you want to watch me buy the wine and replied I still will not sell the wine to you.

I left feeling very angry I did shout at her saying it was stupid that…

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Sammy Said

Aug 13, 2016
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Today, Sat/08/11/2016, I was yelled at by the store manager that was serving as a cashier because i asked her if she can get someone else to open a cash register and take customers. She yelled i have no one. I understand the frustration she was in because she was serving as a cashier but there should be no excuse for anyone specially the manager to yell at customers.

Specially if she is a failure because she either failed to hire people that could put up with her attitude or she is a bad scheduler. The line was ending at the refrigerator area and i had to leave my cart with the grocery in it because the yelling and also i did not have time to wait. Thanks for the bad service! Aldi in Antioch at Murfreesboro Pike 37013 / happened at 04:11 pm 08/13/2016.

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Tina bartrop

Jul 24, 2016
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I bought a strimmer as a wedding present today it was returned to me. The bride and groom opened the box and to there horror it was a filthy disgusting mess they got it out of the box to find a strimmer that had obviously been used for quite some time.

It was a filthy disgusting mess I wouldn't dream of putting that back in a box. I got it off the shop floor at Aldi in Bradford forster square and didn't open it as it was a present. I am now a laughing stoke amounts my friends.

I am not amused at all I'm discussed and I want to know what you are going to do about it.

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justine brown

Jul 19, 2016
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Just letting you know i bought a packet of hedafon from the ballina store last week,went to have some this morning when i woke up with a bad headache i opened the packet which was fully sealed and it was empty? Needless to say i was not happy. Please get back to me with an explanation.

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Sara

Jun 29, 2016
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I bought a kettle and toaster oct 2015 but can't find receipt but have warranty toaster only toasts one side and water tastes metallic due to manufacturing materials. The warranty said if I got hand written receipt from Aldi they would replace for me Aldi manager said he couldn't help me very upset by his attitude as I shop there every week.

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Mrs. M Andrews

Jun 24, 2016
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Having purchaced one packet of Baby Leaf Salad and one packet of Wild Rocket yesterday 23/6/16both with a use.by date of 26/6/16. I have today opened both to use tonight for a special meal only to find both packets are smelly and slimy.Obviously the goods have not been held in the right conditions during transport. The goods were purchased from your shop in Yarm Cleveland and are only fit for the BIN. I appreciate the weather has been warm however this is no excuse to sell inferior goods. This is not the first time I have bought goods from this store only to be disappointed and have to place the goods in the BIN

Mrs M Andrews

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tony wood

Jun 9, 2016
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I recently went into aldis the till oppreative told me of offer to win £100 to spend in store just put in my till reciept code .I went on site and soon realised after filling things out it was a survey to see who my phone is with am i insured i came out after filling certain things out to find my email full of junk . So it wasnt to win it was a survey can they tell future customers what it is

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L.Richards

May 31, 2016
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I shop at Aldi frequently for odd bits so I do not wish for this to taint the products overall, however, I felt it necessary to report that on 2 occasions now the 'Fishmonger Lemon and Parsley Smoked Mackerel fillets' have been full of missed bones, to the point where the meal is ruined from sifting and spitting them out.

They didn't used to be like this! A few is forgivable, but mouthfuls of bones is silly. I have completely gone off this product, purchased form Aldi, Henley Rd, Coventry. I will not be taking in my empty fish packet and bones for a refund as this would be mighty embarrassing, but I do feel you should refund both packets in full and perhaps run a few test packets yourself.

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Angela Forbes

May 30, 2016
0

75p - I only bought 1. I don't have a car at the moment so I'm not able to just pop back to the store to complain. I took a basket as originally I was only going to purchase a few items.

At the checkout I was rushed by the assistant pushing my shopping towards me. To add to the insult, the assistant has used a highlighter pen on my receipt at the bottom indicating the part "tell us how we did today" So I'm telling it like it was for me today, not good at all.

There isn't a code on the receipt to indicate who served me.

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Mario Marzili

May 25, 2016
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I live in Brick NJ who ever is manageing the story here is doing a very poor job for about the last 2 or 3 months !!!! Whenever you go to the store there very few shopping carts most people have to use carts from other stores. One of the items I really like is the Fuit flavored water and they are always ether running out of it or ordering a much smaller amount of if . There is usually only one cash register open and the line is so long people block the store. I had always enjoyed going to Aldi's but not so much any more. I am considering shopping elsewhere. Please check this out and let me know if you are going to do anything about. Thank you

Mario Marzili

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Suzanne Russell

May 25, 2016
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I bought a tent the week they came into the store. I used it one time and the seam tore at a corner. I returned for an exchange with no problem, with who I believe was the manager of the store.

However, when I came in to shop later in the week, the defective tent that I returned was on the shelf to be resold. (I could tell it was the one returned as how it was packed and the campfire smell).

I spoke to an employee and they removed it. A week later I was in the store again, and it was on the shelf again to be resold. I spoke with a different employee, who seemed indifferent. They stated that their manager must not have seen anything wrong with it and put it back on the shelf.

The tent was still packed they way that I had personally put it in its carrying bag. To find the tear you would…

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Kayleigh March

May 24, 2016
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I bought two irish whiskey fruit loaves on separate occaisions for my cafe and found plastic in both cakes! I was mortified by the fact that my customers had Found the plastic an left a complaint to the cafe. I was left feeling embarrassed!

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Christine Coombs

May 23, 2016
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i went into Aldi to purchase a few items from the store a loaf of bread and another item. suddenly i saw members of staff chasing schoolboys around the store I looked because of the distraction and sawn a boy who is a member of my family.

I asked the store Manager what the problem was and she said that the boys are all banned from the store there was about five in total but there was one young boy who did not look like he was in the group he pleaded with the staff that he had not done anything wrong so why can he not do what he wanted and that was to purchase an item.

The manager was questioned by myself as to the behaviour of my family member I asked her has he stolen or been rude to her and she said he may not have done neither of the two but he still not allowed to purchase any items.…

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alfred marazzo

May 18, 2016
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got some kosher dill wholes they were a lot of them that were very soft not hard at all about 1/3 of them. not very good . was the 46(OZ) JAR this is the 2 one like that.

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Jayamon Elayadom

May 15, 2016
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Last Monday I went to ALDI,North Lake,Illinois.Ordered 40 cases of Large butter croissant for Saturday night.He collected my address and phone number.Today evening I went for pickup.No one in the store knows about it.Then I asked the counter staff to contact and ask him.She contacted him and replied like this."OK I forgot about that,I will be in store on Monday and he can order if he want"( I need the item today,05/14/16 and that *** ask me to order on 05/16/16.

Seems like he born before his father born.

No more shopping at the f...k place.

And today is my last day at ALDI,No more shopping in ALDI.

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Robert Catton

May 13, 2016
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My wife purchased a box of 4 breaded cod fillets ( Northern catch brand ) with a best before date of Oct. 2017. The so called fish were absolutely tasteless and the product bore no resemblance to the picture on the box. I was surprised by this because Aldi produce is usually of a high standard. Needless to say we wo'nt be buying any more.

R.Catton. Fairview,Hacking Lane, South Elmsall,W.Yorks. WF9 2SU

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nicole brandolini

May 13, 2016
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Ballina store nsw found them to be very rude. and second bought a tub of bocconcini which says 8 serves per tub and there were only 5. 355 grm I doubt 8 would fit in tube as it says on carton. Thank you nicole Brandolini.

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G. Holloway

May 13, 2016
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Bought a sliding mitre saw , parts for the saw were missing , complained , but never heard back .

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George Holloway

May 11, 2016
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Bought 1500 double bevel sliding mitre saw yesterday and the dust bag and key was missing , plus one rubber ring for leg.

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Jane Lawrence david spokes

May 11, 2016
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We are still waiting to hear,,im now seeking legai advice against you and manifacture we are not prepared to run around after yourselves i am a cancer patient ,this is disgraceful,an we still didnt recieve your goodwill gesture be in touch please

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Brian Kettless

May 8, 2016
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Dear Aldi. being an avid customer to your local store in Lowestoft, Suffolk, I have never had reason to complain as I find your offers are welcoming. Sadly I feel for once I must right to you as my complaint can't be handled in store for this reason. On the 6.5.16 I purchased an Appleby's slow cooked Mint Lamb Shoulder at the cost of £2:99p and at todays prices of lamb I would expect better quality than I received. the content of the packet was 90% Lamb fat with very little meat to consume. I'm not a person who is apposed to a little fat with there meat but I am apposed to only a little meat with there fat.

I haven't been able to return it to the store for replacement as It's cooked, hot and sitting near the bin and I'm enjoying what I have left of a Sunday lunch, I don't think the store…

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Mrs Esther Linklater

May 3, 2016
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Over the last week we have gone to your Aldi store in Neilston Road, Paisley, Renfrewshire. This is a "fairly new store in our area". On two occasions we have been unable to purchase all the shopping required because the shop was so COLD !!.

After a short time we had to leave. We have bought our shopping here since the shop opened, however, we would not want to do this if the shop was freezing. Be interested to hear your comments.

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Wilford Hutto

Apr 29, 2016
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While checking out at store #44 I had a few items in a small box the lady at the register whos name is Harmonie took the items out of the box throwing and dropping items on the floor I ask her if she was alright she said items were not suppose to be in a box I said I did not like my items thrown all over the place.She said nothing.You never know who the manarger is.

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Valerie Comensoli

Apr 28, 2016
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I purchased a marinated butterfly lamb joint of meat at Wangaratta store on27/4/2014. The quality of the lamb was alright but totally spoilt by the overwhelming strength of the marinade. We could not eat it and had to throw it out which for me as a pensioner was most annoying.

A total waste of money. I feel the product was very poorly prepared. I don't usually do a complaint but in this case I feel justified It was very poorly prepared.

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jason clarke

Apr 15, 2016
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Inside my step sons nappy below lining is two used band aids! Nappies are meant to be sterile to a certain degree, this is just disgusting. If the blood in these nappies were to contain any blood caring diseases,the consequences could be life changing.

This is unacceptable too say the least.

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Ivor Hawkes

Apr 14, 2016
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I am constantly being bombarded with e-mails from your company offering me various things, I have tried without success to unsubscribe but the facility refuses to accept any instruction or indeed any communication whatsoever. This is clearly intentional. I am fed up with having to trash e-mail once, twice and sometimes 3 times daily and consider these communications to be harassment.

Will you please contact your agent(s) aqnd tell them to unsubscribe me.

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Sophie Wilbond

Apr 14, 2016
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Opened a bottle of Cava to find it full what seemed like pulp. Disgusting and had to tip the bottle down the sink.

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Sharon Glynn

Apr 7, 2016
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I bought these chocolates for Mum as part of her easter present. When she came to have them this is what they were like. They have not been opened at anytime. These were bought from the aldi store in Leek Staffordshire.

The expiry date is 26/11/2016.

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Christine Robertson

Apr 5, 2016
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This is not a complaint but I cannot find an email for Aldi customer srvices hence this contact. I need to know whether my Aldi "Barbecue Days" firelighters meet EN 1860-3. I have just bought a new Weber barbecue and the guide/warranty says to only use firelighters meet EN1860-3.

I cannot see any reference at all to this on the firelighters. Look forward to hearing from you.

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john wright

Mar 29, 2016
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I have a leather chair and footstall reference PoR064419 a month ago the chair leg snapped clean in half whilst i was sitting in it crashing my head and shoulder into the wall. I complained you sent me 4 new legs . Last night the new leg sheared again crashing me into the wall , hurt shoulder, head and bent back thumb hurting badly now 12 hours on. This chair is dangerous and not fit for purpose. I am a Chartered Surveyor and Building Engineer, and I understand structures and faults, Both times it sheared on the lower bolt hole location.

The Aldi help line saying perhaps i am siting in it to much is insulting . I am 70 years old and am not over weight and use it for say 10 hours a week. What are you going to do about this before i go to the media and Trading Standards, i have been hurt…

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Ewart John Johnson

Mar 25, 2016
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I went into you Aldi Store at Bearwood, Sandwell this morning wishing to purchase a number of Items however do to the unequal struggle to get round your store and reach Items that I wanted. I settled for getting just Four Items.

The reason why I found it so difficult is that, as well as baskets of goods being placed in the middle of Shopping Isles and aq lot of your Staff Refilling shelves etc which I can understand. It was the number of Empty Boxes that were just standing right in front of Items Customers may wish to Purchase.

Staff ere going off and bringing more trolleys out instead of clearing what they had used before doing so. It would appear that this Store is too small for what your Merchandising Director expects it to sell perhaps he or she should go and look at6 the Store in…

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david reed

Mar 24, 2016
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I am virtually on a daily basis receiving e-mails offering £500 vouchers. In fact on the 22nd I received seven(7) mails, from this I am totally fed up and sickened by this total harassment. I want this stopped IMMEDIATELY or I shall be taking legal action.

This advertising method is totally unaccetable.

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Lesley Darby

Mar 22, 2016
0

I have been a shopper at Aldis since your stores first opened here, over 10 years ago, and up until recently have been very happy. I moved to Purfleet 2 years ago, and my nearest Aldis is in Grays. I have shopped there twice now, and have received parking fines through Parking Eye. The parking time is restricted. Sometimes, due to unavoidable circumstances, like busy weekend shopping, these times are not enough.

This never happened to me when I shopped at your Dagenham store!!

I shall never shop there again. I can ill afford to keep receiving £40 parking fines. You have definately lost my custom!!!

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dianne cooksey

Mar 17, 2016
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I purchased Friendly Farms Greek Light Strawberry cheesecake Yogurt and instead of the flavor it said it was just plain yogurt inside the container. I love Greek yogurt, but not plain so I had to throw it away and wasted my money. I feel like I should at least get my money back. I love Aldi and we don't have one in our town so I have to drive an hour to shop there. I know things like this happen, but again I feel like I should at the very least get my money back.

thank you

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Malcolm Gregory

Mar 16, 2016
0

Of late, the quality of a few products has declined severely. On Sunday 13th March I called in to the Aldi store in Washington, which is my usual, and in fact is the only Supermarket that I use. I only wanted a few items, so my shop was low, £18+. I purchased a bag of Let's Cook casserole vegetables, with a use by date of 14th March. At home, it was put in the crisper draw of the refrigerator. When I came I came to use it on Monday pm, it was fermenting in the bag, stinking to high heaven and totally unusable. I'm very disappointed of late with the quality of some of your fresh foods. It is not unusual to see rotten fruit in bags of seemingly good, or open bags on the shelves either.

I was extremely disappointed with the bag of casserole veg. I live by myself, so these bags are ideal for…

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Amber vian

Mar 14, 2016
0

I went to aldi as it was my first time today. I loaded my groceries on the belt and being as though I didn't bring in a cart I knew I would be loading the items and taking them because that's what I heard you do.

I went to the aldi in Baxter mn. My cashier was very over the top rude! She seemed mad I didn't have a cart and then I was taking my items that she threw in the cart out and she rudely yells at me and tells me that I have to leave the cart and

told me to go outside and get one if I wanted one. How rude. Her name was Stacey and she was making the people behind me uncomfortable by making their kids do Fish lips. She was over the top rude and I won't be returning ever.

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Tyffany clegg

Mar 14, 2016
0

I always shop at Aldi, and spend at least £100, on many occasions now I have bought groceries and meat and when I've gone to cook them (within the date) they have had a horrible smell and had to go in the bin. I have still continued to shop with you, but after this occasion of having bought chicken, lamb, and mince meat and all of it smelling and being off within the date of use I will never shop at Aldi again, as I am appalled and

I've had to ration food out for my three year old which should never have been the case.

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javed patel

Mar 12, 2016
0

I buy over 13pound igive by mistake 30 Pound i say manager but she say i call You letter plz soted out i give 10 pound extra plz back 10 pound Blackburn aldi

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Susan Barnes

Mar 10, 2016
0

I had a accident on 1December where I fell n broke my right arm as the pavement outside the store n no warning sign was there was promised that after it rained r snowed there would be a warning sign put out this happened at the Leigh store n still nothing as been done I still can't use my right arm properly after 3months n now can't get anyone to get me some compensation for this accident

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Mrs J Smith

Mar 9, 2016
0

I await your reply. Disgruntled customer.

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ann burns

Mar 7, 2016
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I bought some frozen boneless chicken breasts from aldi cooked them only to find bones in them, not happy as i have young a young child who could of choked on them.

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