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Aldi

1.0
371 complaints

Address

1200 N Kirk Rd , Batavia, IL

Customer complaints reveal widespread issues with rude and unprofessional cashier behavior, particularly staff throwing groceries and displaying poor attitudes. Significant concerns also exist around product quality (rotten produce, defective items), delivery service failures through Instacart, chronic understaffing at checkout leading to long lines, and persistent out-of-stock inventory problems.

Common Issues

38% (88)
rudecashierattitude
22% (51)
rottenpoor qualityspoiled
16% (37)
never received orderInstacartdelivery driver
14% (32)
long linesone cashierunderstaffed
10% (23)
out of stockempty shelvesdiscontinued items

Complaints

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Amber vian

Mar 14, 2016
0

I went to aldi as it was my first time today. I loaded my groceries on the belt and being as though I didn't bring in a cart I knew I would be loading the items and taking them because that's what I heard you do.

I went to the aldi in Baxter mn. My cashier was very over the top rude! She seemed mad I didn't have a cart and then I was taking my items that she threw in the cart out and she rudely yells at me and tells me that I have to leave the cart and

told me to go outside and get one if I wanted one. How rude. Her name was Stacey and she was making the people behind me uncomfortable by making their kids do Fish lips. She was over the top rude and I won't be returning ever.

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Tyffany clegg

Mar 14, 2016
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I always shop at Aldi, and spend at least £100, on many occasions now I have bought groceries and meat and when I've gone to cook them (within the date) they have had a horrible smell and had to go in the bin. I have still continued to shop with you, but after this occasion of having bought chicken, lamb, and mince meat and all of it smelling and being off within the date of use I will never shop at Aldi again, as I am appalled and

I've had to ration food out for my three year old which should never have been the case.

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javed patel

Mar 12, 2016
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I buy over 13pound igive by mistake 30 Pound i say manager but she say i call You letter plz soted out i give 10 pound extra plz back 10 pound Blackburn aldi

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Susan Barnes

Mar 10, 2016
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I had a accident on 1December where I fell n broke my right arm as the pavement outside the store n no warning sign was there was promised that after it rained r snowed there would be a warning sign put out this happened at the Leigh store n still nothing as been done I still can't use my right arm properly after 3months n now can't get anyone to get me some compensation for this accident

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Mrs J Smith

Mar 9, 2016
0

I await your reply. Disgruntled customer.

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ann burns

Mar 7, 2016
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I bought some frozen boneless chicken breasts from aldi cooked them only to find bones in them, not happy as i have young a young child who could of choked on them.

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Nadine Becker

Mar 4, 2016
0

I ran into the new Aldi's store in Mukwonago Wisconsin. at 11:15 this morning. I needed produce/fruit, odds & ends and meat. To my surprise the meat shelves were empty! I am not exaggerating. THEY WERE EMPTY!!! When I found a clerk it was a shrug of the shoulders and she said we're out.

When I checked out my groceries and voiced my dismay to the cashier Brian. He said we must not have received our meat load. REALLY???? Very disheartening for a brand new store at 11:30 am on a Thursday. What's even more distressing is the uncaring associates.

I vote with my pocketbook and won't be back anytime soon!!!!

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Pat Parker

Feb 29, 2016
0

Store on Patton Ave. Asheville, North Carolina, has the rudest manager, his name is Conrad, rude to customers and to his employees. He spoke very rude and loud to an elderly man in the check out lane for moving a closed sign.

He needs some training, he has no people skills.

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Janet Storey

Feb 26, 2016
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I have shopped at your Store in Hartlepool ( Brenda road ) since the day it opened , but the last three weekly shops have been disastrous this week I shopped at 6:30 pm shelves were not stocked very well No Fillet steak , Salmon , Broccoli , cartons of pineapple juice , tinned tuna caught on line , braising steak . To many specialbuy not enough essential s .

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jeremy walsh

Feb 24, 2016
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Ref grandessa raspberry jam. Another product which you have allowed your supplier to alter. I purchase from you at Aldi both the apricot and raspberry jams on a regular basis as they are usually of a good quality, the apricot version has not altered but the raspberry jam now has no pieces of fruit and zero pips it's just a sloppy jelly.

Yes I have contacted you in the past concerning similar problems with products and the change of quality. Don't spoil things Aldi as I like to shop with you - thanks.

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Karolina

Feb 22, 2016
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I have bought some tampons from Aldi in Keyleigh. I have used them for 1 day and have experienced pain. As I went to remove one tampon it got stuck. It was impossible for me to pull it out. After 5 painful minutes I have finally managed to remove it.

I'm not writing this email for any other purpose other than safety of other women!

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Marie Hopkins

Feb 20, 2016
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hi guys, I have been to seven Aldi stores looking for the Dyson you advertised. Your magazine states the Dyson should have been in store last Thursday. Please can you let me know when they will be in store. Also I have been waiting for a delivery of the Doctor Oker fondant Icing you sell. My local store is in Fallowfield, Manchester. Can I also take the opportunity to let you know that your staff are amazing, they work very hard and yet they always help the customers. They are a credit to your company. I look forward to hearing from you as i am desperate for a Dyson I can afford.

Marie

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Kevin sherwin

Feb 20, 2016
0

I have bought sausage roll and there's mold on them

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Lyn O'Malley

Feb 19, 2016
0

39,went to regiser to pay only to be told that they should be $5.!! that they had been reduced so i could take at the $5.!! price as someone had made a mistake in reducing them down. They were not the only packet so again the public have to pay for your staff incompetence

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Connie Pera

Feb 15, 2016
0

I purchased a 4 Crofton products, 2 f which are labeled 4 in 1 tools which are supposed to be help in opening difficult items. Both were for elderly women. The one I gave to my mother, I opened for her (package is difficult to open).

On one end of the tool is a small blade with a plate cover with arrows which indicate it slides. After much effort, I was able to slide it to expose blade. I was not able to reside to close. It is hazardous.

The numbers on the package are: 04198249373 and 49393. The date is 2/2016. Made in China, they are inexpensive which should have been my first clue, but it is a simple plastic product. I am writing because of the danger not to recoup the cost. Please be advised.

I will also alert the store which sold out of the item.

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Jackson

Feb 13, 2016
0

I just went to Aldi in Roanoke and got 7 things. The lady checker (Tiffany) was a rude and said "you can't take that basket" and I said I'm moving it to the left so I can grab things w my right arm (7 small items).

And she said you have to pay to use the basket. I said yea and you put my stuff in it so now I'm getting it out and putting it in the bag I just bought. Then I asked her a few questions and it made daughter more uncomfortable.

Be careful if you are injured and go to the Aldi in Roanoke, because they won't get out of their chair to even make eye contact.

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Theo van Gool

Feb 7, 2016
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I entered your completion for a $350.00 voucher only to discover that it was a scam to run up a phone bill of $100.00 in my opinion this is an extremely dishonest way to run a competition, this competition came to me on an official Aldi email.I entered in good faith, but became suspicious as the competition progressed, but it was then to late to do anything about it. I have shopped at Aldi for a long time and have been a satisfied customer until now, to run a competition like this does nothing to promote your company, in fact it does just the opposite, annoyed customer,

Theo van Gool

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Mrs Sarah Mercer

Feb 6, 2016
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Received these candles as xmas gift. Pack of three Candle Jars code 25409185 when light glass broke and hot wax went everywhere these are dangerous and also ruined my table.

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Christa dean

Feb 5, 2016
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Opened a tin of corn beef and found this. Called customer service at Aldi and they did not care.

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Peter Ash

Feb 5, 2016
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"Tell us I we did today" complete survey.

I Did, rejecting every offer. and since Friday I have been literally, plagued with e.mail and phone calls from all these people I rejected.

I was pleased with aldi having shopped with you for over 14 years. But now I am very angry. STOP ALL THESE UNWANTED PHONE CALLS AND EMAILS,,,,,,,,

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Carol Warnock

Feb 4, 2016
0

I purchased a bottle of Brambles Light Mayonnaise about 3 weeks ago (unfortunately, I no longer have the receipt) and I have gone to use it today. This is congealed. This took me by surprise as I have kept it in the fridge since being opened. On further examination I have checked the date and this states "27 September 2015 - ref:101055905 19:04".

I would hate to think that this could be the reason why I was off work last week for 2 days sick - this contains fresh eggs, so presume would give food poisoning. My daughter, who also works at the same company ate her sandwich with this mayonnaise on yesterday and was sent home sick in the afternoon. I am very disappointed, as I am a frequent shopper at Aldi and it raises concerns as to what other items are on your shelf "out of date".

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Anthony Hutchinson

Feb 4, 2016
0

I purchased a median netbook computer from aldi Liskeard in August 2015. It has a 3 year guarantee. It was equipped with the windows 10 operating system and 32 GB memory. All was well initially but as Windows 10 updates rolled in the computer 'complained' insufficient memory.

I had not added any programs in addition to those installed prior to purchase. The curser stopped working after one update - a usb mouse solved that problem initially and median asked me for details and then asked me to return the computer.

Median have now said the computer/software cannot be repaired under warranty and want £50.

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Terry van Es

Jan 29, 2016
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Purchased, today at Aldi North Wagga Wagga store, 2kg chicken legs. When we arrived home my wife opened the bag to repack and the chicken was off (stank). Use by date is 30/01/16, display until date is 19/01/16 (today).

Also the bag containing the chicken had leaked and we have just finished cleaning and disinfecting, bench tops, other packages and esky.

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Mrs Ivy Peach

Jan 18, 2016
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I am writing to inform you that whilst shopping in your Buxton Aldi Store on Thursday 14th Jan-around 3-30. I was doing my shopping and there was loaded trollies being unloaded in the store there was one near the flour shelf ,there was a male worker, he was cleaning thee egg shelf and moving stuff. I walked round the trolley to get some flour and other stuff and i fell back on to the metal bar on the trolley knocked the sugar over i could not get up i had to be helped up by two employers as i have a disability in my feet.

I was shook up but when i started to walk bottom off my back hurt and is still painful. I have been to my doctors today with the pain, the doctor advised me to inform you off this incident. I was not asked to fill in an incident form or report it and surely when these…

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Peter Kwasnik

Jan 18, 2016
0

During check-out, our groceries were thrown around and damaged. One of the Greek Yogurts was dropped on the floor by the cashier, then picked up and pitched into the cart. Apples were tossed into the cart and, upon examination of them at home, were found bruised.

The wheels of brie cheese were thrown into the cart, both of which were separated from their lids. I told the cashier "hey, this is my food you are throwing around". She responded "Its only yogurt". The cashier's deliberate indifference to me and my food may have cost ALDI a customer.

This happened on 1/18/16 at 2:40 PM at Aldi Store 28, located on Mt Zion Road, Decatur, Illinois.

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Janet Townsend

Jan 3, 2016
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i brought a 5 bird roast (frozen) from the Cheltenham store. Cooked it and 4 adults and 2 dogs ate this bird and every one of us have been very ill dog still very ill as she had the most due to it not tasting very nice. So we gave it to the dogs.

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Jaroslaw

Dec 23, 2015
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I am wondering why do I need to explain myself to Aldi shop assistants about my shopping choices. Several days ago an Aldi employee was asking me my am I buying these foreign cheese makes while the English cheddar sale are going down the cliff.

I does seem quite petty to write about it but the funny thing is he works for a foreign shop. Today at 9:30 am, the same shop assistant at the counter number two, second time I saw him, was making comments about some two men being foreign due to their foreign sounding name.

Clearly he might have some sort of issue with anything that is foreign but he works for a foreign shop, he makes these comments in public and gives bad impression ( a black guy in front of me did not even bother to a "How are you" after what he had heard).

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Jean smith

Dec 22, 2015
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I found it difficult to work out the sell by dates on your fruit and veg. I asked one of the staff and he did explain it but I said to him it was still not easy he then said that is why we are cheap. Well later I went into Morrison's their fruit and veg was clearly labelled with the sell by date and roughly the same price as yours so may be you could revise your way of doing it especially around the Christmas period when dates are important.

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Alan Shrubb

Dec 22, 2015
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I received a parking charge from Aldi, Feltham, on the 6th December, I can provide receipts for the day. We did take a long time in Aldi doing our shopping because as well as doing our family shopping we were also doing shopping for an elderly relative. There were long queues at the few tills that were open and shoppers with very full trolleys and we were queuing for quite a while, then it took some time to bag all our shopping. When we got back to the car in the car park there had been an incident and a police van was packed across our car blocking it in.

This did not move for a further 15 minutes. This took us over the allotted parking hour time slot. I do think it is very unreasonable that Aldi only allow one hour for people to shop. It can often take much longer than that to get round…

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Miss Amanda Tobin

Dec 8, 2015
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I was in the Aldi store in Lochee Dundee (for Christmas shopping). While in the store I was followed by a staff member who quickly became obvious that he was watching me in case I was thinking about stealing out of the store! I have never even contemplated stealing out of any Aldi store and this made me feel very alienated and discriminated against. And the man (dressed like a manager) made it so obvious following me so closely he could have been mistaken for being with me shopping! I understand that some people do steal items out your shops but he could have observed from a distance instead of making me feel so uncomfortable I just had to leave the store which is a shame as I like some if the deals and prices of Aldi items.

Unfortunately though it will take a lot for me to build up…

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Jaroslaw

Dec 1, 2015
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I am writing to say I am quite disappointed at the behaviour of two Polish girls working for Aldi in Canners Way, Stratford-upon-Avon CV37 0BJ. The situation I am writing about happened on 01/12/15 around 8:10 pm as I walked into the store and was walking along the first alley.

I was passing next to two, I guess Czech or Polish chicks, one was them was pointing to my side at some product near the nuts shelves... As she saw me she said to herself "fuj" which is a Polish and Czech expression for the word "yuck".

I guess they did not suppose I was Polish myself and therefore would not understand. I am writing as I have big scar on the left side of my neck, the leftover of a recent tumor removal surgery. I am sure I heard it right as the other girl repeated the word after her female…

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Carol Bailey

Dec 1, 2015
0

I was just recently in Winfield, West VA. 99 so I could not buy it there to bring it home to Athens, Al. So I decided to go to our new Aldi's in Athens Al. VA. 99 so I told the Manager of that store about the price of the same heater in W. Va.

His answer was oh and just walked away from me. To me that was an insult he was not the least bit interested. You would think he would have had the courtesy to say oh I will look into that. 00 dollars or more.

Sorry to have to tell you this but a little bit of kindness goes a long way.

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Mike Pearson

Nov 30, 2015
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On a weekly basis I buy myself and my CEO the Sweet and Sour Chicken and Rice approx. 4 per week. Last week we cooked one for lunch and it was funny tasting - very bitter and had no pineapple in it.

however I was really disappointed at the standard of this meal. 02 per year. I will be interested to see what Aldi corporate office has to say about this about I write my complaint letter next week.

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Mrs glinn

Nov 20, 2015
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I bought biscuit barrel assortment from aldi in longwell green. I opened the packet and it's not the ones it said on the packet and they are broken too. I hope Aldi will make the right move when I contact their customer service number tomorrow and let them know about this.

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Moira Fowler

Nov 16, 2015
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I purchased 5 55" TV's and needed to return 3 as they did not fit on wall. I checked your website to confirm I could return to any Aldi store. Tried to return to Kells and assistant manager Pirot (ck sp) refused to accept them.

Had to drive two hours to return to Ashbourne store. Went shopping again in Kells store and requested the steamer you had on sale. Manager on Sunday morning assured me he would contact stores and tell me where I could purchase one.

Received no response and found one myself in Navan. If you have a policy that over a certain amount you must go back to original store, please say so. The people in Kells could not care less about their customers.

Just really disappointed in the culture of the Kells store.

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Anne O'Connell

Nov 12, 2015
0

I had done my weekly shop, in a queue of 6 people to only one till open. A member of staff called to me that she was opening another till and would get someone along. A gentleman next to me only had a couple of items, so I let him go first.

When he was half way through throwing my shopping at him, he told me I was far too slow and keeping customers waiting. There was only one lady behind me who had half a dozen items. I think staff customer service was disgraceful.

I do not want my shopping chucked at me, O want to pack my shopping carefully, but I was far from slow. At the end of the day I am the customer without us Aldi would not have a store.

It is not a race to check out shopping and I found it humiliating and upsetting that I should be spoken to like that. I went then to Tesco, and…

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Mrs Sue Lewis

Nov 10, 2015
0

Having purchased several bottle of milk over the last few weeks the last being last week. I would like to make a complaint about your milk bottles. The containers are that poor that when you pick them up the handles start to leak at the bottom and fills your fridge with milk and leaks all over your kitchen top (not very Happy) be Loyal customer This has happened all the several bottles I have bought. Milk is ok containers Rubbish. Please look into your supplier. Not a happy customer.

Product : Cow Belle Milk Date on bottle Nov 7 BS1344R TC010 2 Pints

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Teresa Murphy

Nov 9, 2015
0

I bought an Airfryer at Aldi store Ennis last November. When I tired to use it recently it wouldn't heat up. The Model No is TI-MF-1114. I do not have the receipt but I have the warranty card. It was bought on 17/11/2014.

Can you please tell me what I should do? I hadn't used it too much and Aldi is no help!

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Dreama Klein

Nov 3, 2015
0

So I went to your store which I barely do cause of different reasons. But today I was only getting 3 things. Long story short line was long I asked the lady stocking bread if she was going to open another line she looked at the line said no she has it and went back to stocking the bread.

Not 1 minute later her manager came by and seen the line and told her to open a line. She takes her time then comes over and starts slamming a cart around. I said how are you she blew me off but that wasn't or isn't the problem it was her attitude.

I told the lady behind me if she was going to act that way she should have stayed with stocking the bread cause she seen the attitude as well. Don't know what the problem was or is today but had I not been on my meds you wouldn't be getting an email but she…

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Chris Parker

Nov 3, 2015
0

Your new store in Blackwood, Caerphilly is to darn COLD. I have shopped at Aldi for the last 10 years ever since the old store opened. I LIKE the store but the uncomfortable shopping experience is ridiculous and i shall avoid the store and use Lidl instead although its farther away.

I rung your customer service two weeks ago to complain also.

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Keith Chamley

Oct 29, 2015
0

00hrs. And Me for one was Looking Forward to you opening to give the likes of Booths, Tesco, & Sainsbury's something to think about. So I decided I Would Be at Your Grand Opening & try to be one of the First 100 People as these get a Golden Envelope!

20am (My Partner think's Im Mad) & was outside the store & in the line up around the 30th Person! in the rain cold & wind for near on 2 hours! After getting my Golden Envelope in the line up That had in it A £20 Value Price Yeah that's Fine!

25am Train to Blackburn for work So Was Unable to wait to go into the store so did just that & would come back to…

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Christine Rowbottom

Oct 27, 2015
0

I had bought latte coffee glasses at Aldi and wish to complain. Upon using them they exploded and spilled red hot coffee going on me and all over kitchen. So, I took them back and just changed. I didn't comment even though it was very dangerous thing to happen now.

I'm really nervous to use since then I have also heard there being taken off sale. l am a regular Aldi customer but will think twice in future what l buy. Hope to not read anymore complaints about this in the future.

This could have been a hospital visit thank goodness it wasn't!

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Rosemary Double

Aug 1, 2015
0

I bought 4 fresh lamb chops today at the Felixstowe Rd Ipswich Suffolk today. Went to take them out of the wrapper to cook for our dinner tonight and they were rotten. The smell was indescribable! I Phones one of the stores who took all the details, and was told to bin them then when next in Ipswich take the receipt back there.

I have to drive 14 miles into Ipswich, and a pensioner and all I am offered is a refund!!!! We have no meat for dinner and I really feel this is not good enough. I look forward to your early reply.

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Sharon Hall

Jul 27, 2015
0

Went to your Pearland location on Kirby and Broadway. There was a price showing for pizza that the cashier was unsure of so she had her manager Natalie to follow me so I could show her the price and the pizzas I had selected.

She saw the price and realized that I was correct but rudely replied you want something for free. I told her she was rude and that I was going to report her she points her finger in my face once we approached the front screaming get out and don't come back.

Natalie was pretending that I was the problem because I said I would report her. I've done business with Aldi for a long time was extremely upset by this person's rudeness. Sunday @ 6pm 7-26-2015.

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Mr R Singh

Jul 26, 2015
0

Sunday 26th July at 4pm myself and my wife walked into Aldi store on Birmingham New Road. A shop assistant shouted rudely towards us from the til ' were closed. ' instead of coming to us and politely saying the store is closed.

Very unprofessional and extremely rude. What ever happened to customer service? When I said there's no need to be rude she just walked away no apology or anything. Very disappointed.

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Linda Baswell

Jul 16, 2015
0

Aldi Store #51 3076 Cobb Parkway, Kennesaw, Georgia USA - July 16, 2015

I live in close proximity to this Aldi's and was quite excited about its opening. However, over the past year, the service has declined while the product prices have risen.

Today many of us shoppers noted the deplorable condition of the store. Floors were filthy, food in aisles, displays toppled, and a frenetic look on faces of workers, although not that busy. I asked for the manager, who initially ignored my signal and later when I got her attention was rude, stating that they needed to check people out rather than clean up anything. I understand $ is the bottom line, however, we are in a nice area and have a Publix and Kroger very nearby. I would rather pay the extra few cents than to jeopardize my family with…

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Paul johnson

Jul 12, 2015
0

While waiting to be served and while being served at the Shepton mallet branch the three young checkout ladies were happy shouting to each other like the customers were not even there, now call me old fashioned but I consider this to be very rude, what has happened to being professional and polite? I know Aldi is a cheap and cheerful store but they could do much better.

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Shana Clark

Jul 8, 2015
0

As so was my daughter. I have on many occasions had my children with me at the supermarket as many mums are. And I have bought wines ext with my kids. It's supper market tgat does sell wine & spirits!!!

where kids walk in and out!! But they asked my daughter for ID!! We were shocked as were other customers as they weren't going to serve me the wines cos my daughter was with me. I was told it was due to my child's age. 16.

So if she was 5 or so it would be ok. Like REALLY!! Not only has my kids like any parent has kids with them when shopping, and have been with me numourose times when I have placed wine or spirit in the trolley & purchased.

In fact my daughter has paid for it with my card when I have left my glasses. So why was this worker & manager willing to not do it as always. I…

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Barbara Daniel

Jun 17, 2015
0

I visited Aldi in Newquay, Cornwall while in the area, I love looking to see what is available. Well two weeks later l received a parking charge notice of £70 for overstaying in the car park by TEN MINUTES. Considering the store was absolutely heaving, the staff were refilling the shelves using the large cages, blocking the ability to look at certain items, and the fact that due to spinal surgery l now have to use a stick to walk, which is a very slow process these days because of the pain and

unsteadiness, I was not a happy bunny. I shop in the Canterbury store at home and have never had the need to rush or clock watch while browsing the store, what is the difference? Both locations are tourist attractions and both are extremely busy.

To anyone visiting Newquay Aldi, BEWARE, to anyone…

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Barbara Daniel

Jun 17, 2015
0

We were visiting Newquay, Cornwall and decided to visit Aldi as it's our preferred shopping venue. After two weeks at home we received a parking charge notice through the post for overstaying our allotted time of 90 minutes. I was absolutely horrified at this, the circumstances of the shop were that the staff were filling the shelves using the large cages obstructing many items which we had to return too, the check out queues were massive, and

lastly but the most important one is that I now have to walk with a stick due to spinal surgery that has caused more pain than ever experienced, so therefore I walk a lot slower than usual, but prefer to be part of the shopping experience rather than miss out.

I usually shop at Canterbury Aldi and have never been penalized for being a slowcoach. I…

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