American Airlines

I requested a refund a month ago and it's still pending review. Ticket Number 0012128776339.

American Airlines on our last flight out to Florida put us in a difficult spot by not allowing our family us to take a stroller to the gate. My wife has a hurt back, and we had arms full of luggage while having to carry a screaming 1 yr old because American Airlines doesn't care.

Every time we've flown on Southwest, we've been able to take the same stroller to the gate area. We learned out lesson.

I am submitting this complaint based on what I believe to be an unfair practice by this company as well as the unprofessional conduct of the customer service agent I spoke with this date (7/6/2020). I purchased a round trip tickets from New Orleans, LA to Shreveport, LA.

My return date had to be changed due to medical problems (of course I had to pay for changes to my flight). On the morning of my flight I was contacted to inform me that my flight had been cancelled and I was booked on a flight the next day.

I called customer service to inquire about an adjustment to the cost of my flight (mind you I have been charged a fee for changed I made to the original flight) and was told three would be no adjustment by AA despite the changes made by them. I was told I was accommodated with a…

I had an issue with trying to get a refund on my Family Reunion Trip. I had to cancel due to the Covid-19.

However, because I cancelled before AA cancelled, I cannot get a refund. This is very unfair. We both cancelled for the same reasons. I was just smarter to cancel and then they cancelled the flight. I am asking a full refund and they will not give it to me.

The worst was the customer relations department. They have no heart. very cold, They ask me to have my grandchildren fly by themselves if I could not have another reunion again. They are the worst airline to deal with and I will never fly AA.

I hope they go bankrupt.

American Airlines. I’m a frequent flyer. I flew American two weeks out of the month. I always use my AAdvantage Card (last 4# 0786) and my AA# 28XUC78.

For trip below- Record Locater # LYWSTU - Priority On Wednesday March 11th my husband James Stiewing and I flew from HPN Westchester County Airport to CLT Charlotte Douglas - from CLT to Palm Beach Florida PBI. For this leg of the trip I was able to get my husband the 6” extra leg room as he’s 6’4”. A flight attendant saw that he took up all of that space as well and said, look you’re welcome to move up a seat, there is no seat in front of you, you’ll have all the leg room you need.

On March 16th we flew back using the same route in reverse. The difference was the Coronavirus had become a pandemic. There was maybe a dozen to 15 people on…

I don't normally complain when things go wrong, accept it for what it is but what I have encountered with American Airlines out of PVD airport is ridiculous. I booked a flight for a family member, C. Conklin in order for her to get back home to Maine.

I understand that we have inconveniences due to CoVid 19 but the way they have handled flights out of this airport and the misinformation provided was absurd. I scheduled a flight from Providence to Bangor, ME by way of Philadelphia, The initial 3 flights were cancelled, the first one because the Crew did not show up. no crew.

Re-booked same flight for next day. That was cancelled, re-booked for the following day and the 10am or so flight was cancelled again. What the flight representative did not inform the passenger that there was a…

I had a bad experience flying with American Airlines. The customer service agent was rude, and the plane was arrived late. I'll probably use Southwest next time.

I paid $700 for a one way first class ticket for my wheelchair dependent daughter to return to Virginia from South Dakota, a trip that should have taken approx. 5 hours in flight. m. D. m. She sat in a wheelchair for 12 hours and no one called me. m. that night.

She has had 18 hip replacements (Yes 18) and has titanium from her hip to her ankle. Sixteen hours in a wheelchair due to flight delays and re-routing. No first class service--no service. Shame on American Airlines. They should have put her in a hotel overnight due to her severe disability.

They need to refund the money I paid for this ticket at the very least. My daughter is still suffering from this trip and I cannot even get in contact with this airline.

2/9/2020 Ref: Record Locator JQCFPC Subject: Letter of Complaint

On 28 December 2019, my wife and I arrived at the Tampa airport at approximately 11:00 am. We started the check in process at the American Airlines kiosk. We were a little confused and asked for assistance from one of the counter attendants (female) as we couldn’t find our baggage labels. She showed us where the labels were located in the kiosk ticket dispenser and then rudely grabbed one the baggage labels and peeled off the receipt label portion and pushed it on my nose. Can you imagine? I was in shock! Fast forward. We are now in Charlotte to catch our flight to Los Angeles. The flight is delayed several times resulting in us missing our connection from LAX to Auckland with AA. While waiting in Charlotte, we were in…

If I could rate this experience as 0 I would have. My husband and I were going to Louisiana to attend the retirement ceremony for my nephew from the Air Force at 10:00 a.m. February 21, 2020. My husband is a pastor and my nephew wanted him to be a part of the ceremony. He took leave from his job for half a day on the 20th and all day on the 21st. Programs were printed containing his information and we were so excited to be a part of this.

We were booked on flight AA2719 in Baltimore MD which was supposed to leave at 5:33 p.m. We were supposed to arrive in Charlotte at 6:55 p.m. and depart Charlotte on Flight AA5585 at 8:10 p.m. to Shreveport LA and arrive there at 9:24 p.m.

The flight in Baltimore was delayed twice as they told us (we were on the plane) that weather in Charlotte was…

Your gate app failed us miserably!! We missed our connecting flight home!! On our return flight from Cabo San Lucas, got a message from the AA app saying, T3 and L10 gate at ORD 8:50 pm . Turns out the gate number changed to L24 without ant notice from the app.

When we finally realized this it was 15 minutes to boarding! Ran and ran to opposite end of the terminal(L24) rounded the corner yelling we are here!! Got to the boarding desk and was informed by the two women at desk, we missed our flight!

Door to loading was still open, ramp was still in place, plane sat there for another 20 minutes at least! Your two AA reps were very discourteous towards us, actually giggling and laughing at our dismay!! Said we could maybe get a flight out at 10:10 the following morning, and would charge us…

On February 10th 2020 my wife and I were attempting to fly from Key West Fl. to Lacrosse Wis. this was a return trip after a week in the Keys. Our Flight was to go from Key West To Charlotte, Charlette to Chicago and Chicago to Lacrosse Wis.

which is where our trip originated and our car was left. The problem came when Flight AA1650 was cancelled from Charlette to Chicago due to mechanical issues. When we were escorted off the plane we were sent with no information to a Customer Service booth with over two hundred people in line.

After waiting in line for a half hour were finally given a phone number to call to attempt to reschedule a flight to try to get somewhere near our destination. Once I did get someone on the phone they did assure us that they would get us to Chicago at some point…

I booked a flight on April 19,2019 to fly AA from Philadelphia to North Eleuthera the Bahama's through Miami, Record locator EWKNEG. AA changed the fights going to and coming back from the trip with out notification to me. I did not find out until I checked 3 days before the trip.

These flight changes with additional delays for equipment problems caused us over 6 hours lay over going and over 9 hours lay over on the return trip. m. m. m. 00 dollars, which we could saved by eating at home. m.

and getting dark which made finding our hotel in the dark a very difficult and frustrating 2 hour trip because we kept getting lost because of the darkness. The whole point of booking the original flight times were to arrive in the day light to find the hotel with no problems! m. m.

from Miami,…

I was a passenger on your Flight AA3233 from Chicago to White Plains (NY) on Monday, November 18, 2019. ) I had brought one carry on luggage which was taken away from me (and most of the passengers) as their was not enough overhead room.

After witnessing my luggage, as well as my brother's, being violently thrown down a chute I proceeded to my seat. When I got my luggage home I thought it had gotten a little wet since it had been raining out.

As it turned out, my luggage was NOT wet but stained thoroughly with some type of grease and/or oil. ) Absolutely disgusting! Shame on your employees for such disregard to someone else's property. I will certainly think twice before my family ever books a flight with American Airlines again!

After I Checked in I was prompted by a menu that indicated the necessity to pay for seating selection. My screen did not indicate it was optional. It implied if I didn't pay for the seat now a seat would randomly be provided , not necessarily with the person you're traveling with.

So instead of paying for a random seat the airline assigned , I did select two seats and paid for it. I told my husband we had to choose and pay for our seats, He felt he needed to talk to a representative.

When we called the name of the person/Rep was Teresa. Teresa spoke with forked tongue meaning it sounded like double talk. The person then left my husband on hold for 30 minutes by Teresa. named Mary takes call, tells me what I read on website, only to say I could not be…

Your Reference number to this request: 1-28728943862. I filed a complaint on October 22, 2019and had no response, I had several response on the international flight from Miami fin air flight # 4028 . Before I booked the flight I called Fin air as well as checked with Fin air website and was told I am allowed a check baggage as well as hand baggage. Subsequently I found it is booked through American air lines and called you all and got conflicting information on the baggage information

Thanks

my complaint is so long i really would appreciate a call from someone @ 718 845 7901 thank you

I was on American Airlines flight 1741 Monday from Charleston to Charlotte to Fort Meyers and we could not land as your steward kept saying it’s not our fault maybe not but I was on your plane when it happened and it really put me in a big bind I had to figure out how to get from Tampa to fort Meyers where my car was and too put it lightly it was a nightmare l am also in the customer service industry I will end with fo the right thing for your customers

Thank you Lisa Lockhart

iam going to uploada pic of my selfe so ticket no#0017398257507 I YOU CAN CHECKmy poto bad and rude sorry about the pic.

my name valentina rusetskaya by mistake I cancel my flidht from calumbus ohio to cancun itinerary number7405470463391 with from America air 4420 to Philadelphia after from pnl. to cun. with amer. air 805 . ticket for valentina e0017240379896 for my hasband igor rustskiy num. ticket00172440379897.

78 send back for these tickets . agent bank told me what I will have these tickets back . I was sure what I have tickets when I came to airoport cmh 06/18 /2019 for my trip agent told what ours tickets canceled .

we paid for another flidht $650 my hasband and me were unhappy for us it was big money. we have low income . we save money for this trip for my hasband selebrate 80yers old it is too bad. what yours company , did t respond me and did t send my money back on my accunt in bank in February…

On August 22, 2019 I was traveling from Pensacola, Florida to Detroit to see my daughter and grandchildren. I arrived early for my flight and waited at the gate for them to call my group. I was literally 20 feet from the ticket counter/check-in counter when they started boarding.

I was in Group 9. I continued to wait for my group to be called and kept checking the monitor. The next thing I see is the gate is closed! I walk up to the counter and ask the two ladies working the ticket counter what is going on and they said, "we called final boarding".

I explained that I was standing right there, never heard last boarding call, group 9 was never posted on the monitor. The very rude lady said, "oh, well … people miss flights all the time". I could not believe it!

I was literally looking at…

I am disabled and I contacted American airlines prior to my flights to receive disabled assistance and I spoke to the disability coordinator they set up this service for me however that all changed when we got to the airport. I only received wheel chair assistance at the Sacramento airport.

My sister and I were harassed by security agent at the Philadelphia PA airport and caused us to miss our flight returning to California . I didn't receive wheel chair assistance on give out of six flights. Every flight was delayed.

This was the most horrible experience I have ever had. I filled out the complaint form online at American airlines and never got a response from them. Poor customer service. I think at this point I should contact a attorney regarding the ADA.

I would like to have both my…

My seat was so uncomfortable. Had no leg room. Had to walk off the airplane using stairs that were very steep, and I have a fractured left wrist. As i stood outside waiting for my carry on luggage, my checked in luggage fell from the airplane to the ground,(instead of coming down the conveyor belt like the rest of the luggage) denting my luggage.

I am not happy at all.

I am requesting a complaint worst customer services , this happened 08/06/2019 at the International Miami Airport. The person name is Amparo very rude. She maybe is in hers 60 of age kind of shinny. I had a small luggage and did not allowed me to take it with me.

We got there at the International Miami Airport, I don't think any employees have a clue what they are there for. We asked them for information regarding gate number. the three employees that we asked no clue, they send us to the wrong gate number.

So then we asked Amparo and she also gave us the wrong information. so they had us back and forward. My sister said no we will stay here and Amparo got mad so then it was when she told me that my luggage was to big.

00 fee for my luggage. I went back to the lobby to wait and then we…

6/17/2019 flight # 523 from CLT to FLL was the worst flight we ever took. Original flight from PITTSBURGH was an hr, late forcing us to ck. in our carry ons as overhead bins were filled. Flight from Charlotte was to leave at 2:30 for a 2 hour flight to FLL.

Due to bad weather we were in a holding pattern for 1 hr then being diverted to WPB. There we were informed we couldn't leave aircraft as we had checked in luggage due to late connection from Pittsburgh to CLT.

There was no way to get out there & arrange private transportation (no transportation was arranged by AA. This 2 hr. flight now became 4 hrs. After refueling, we waited on tarmac for 1 hr. needed to return to WPB for maintenance.

AA no maintenance contract there, no idea how long, had not eaten since leaving Pittsburgh…

My husband and I were booked on flight number 5849 to Oakland, CA. The flight was to leave Phoenix, AZ at 8:30 and arrive in Oakland, CA 10:29 pm. The flight did not leave Phoenix, AZ until 11:30 pm and arrived in Oakland, CA around 2:00 am Monday morning.

This flight caused my husband and me to miss our connections to take the bus to Park 'N Fly; we were stranded and without transportation and we are senior citizens, being at the airport that hour in the morning is very dangerous. When the flight arrived in Oakland, CA there were no wheelchair accommodations for us.

I have had a hip replacement and my husband had a stroke and have problems keeping his balance when walking. My husband and I personally feel we should be compensated for this delay and we look forward to hearing from you…

I have been an Advantage member for over four decades. After several hours, over the course of 12 days, I have not been able to get a simple answer and/or resolution on what should have taken me just minutes for resolution.

I have been switched from one person to another in multiple departments. This is my present day experience over 68 minutes. I called Advantage and was told I had to be switched to another representative. It was difficult to understand what this second rep was saying as he had a thick accent.

Finally, I was able to ascertain that this person said he was in Monterey, Mexico and his name was Jonathan. He kept repetitively asking me the same questions without answering any of my own of him. He rudely made these statements to me: "listen to me" (him), "what do you want",…

Donna the customer service manager was very nasty

Flight was overbooked -people had questions and a lady at counter looked and sounded annoyed , a lady asked her a question and she put her hand out and used her painting finger gesturing hold on n said it’s my daughter and she answered the phone - then im assuming told her daughter to hold on and addressed the customer- I tried to ask lady about seating and she was rude and said “ you have a ticket don’t you?

I said yes - I’m just asking if it’s window seats and again she said look at your tickets what seat # you have ? I told her n she tried to explain. Seating arrangements but, rolling her eyes and moving her head I said you know what never mind thank you, it’s ok forget it , n I walked off while she was still talking and

I sat down and she keeps staring at me n my bag , she told her…

My family and I was on one of the American Airlines flights returning to Milwaukee, Wisconsin from Forth Worth, Texas on 7/14/19. My Mom and Auntie are elderly individuals age, 84+years old and has major disabilities, which requires a walker/wheelchair.

I have never had a bad experience on a flight such as the one I had on your American airlines.

First off, we were seated in the back of the plane, which was very uncomfortable, considering we are all tall and seniors. There was no leg room, ant to walk to the back of the plane, getting on and off was unbearable.

I don't know what the selection process consist of or if I should have called ahead of my part to make special accommodation, which I knew nothing about.

However, the entire situation could been avoided if I was made aware of…

If I could rate zero stars I would. Worst traveling experience of my entire life. I was supposed to leave savannah, ga at 4:22 pm and land in Houston, tx by 7:53 HOWEVER the flight was delayed 4 hours and I was ultimately rebooked to another flight to an even farther connection destination with new hopes of being in Houston by 9:53 pm.

The new booking they put me on was also cancelled and the first leg of the trip sat grounded for an hour. I was then rerouted Denver, Colorado and the airline was switched to United who ended up telling me my ticket was put in incorrectly and i no longer have the seat selection choices that i paid for.

I called American to ask them for a refund for my entire trip because they basically ruined 24 hours of my life and they told me they had no record of my…

On July 7,2019 my husband and I were booked on a flight from Oklahoma city to Houston Texas and then to Seattle Washington. We were then told after waiting for departure that flight was delayed sand we would miss our flight to Seattle The customer service helper trying to help us kept complaining he had to use the restroom.

Because of his carelessness he forgot to put my husband and I on standby and we spent hours being promised a flight home. We finally asked for a manager and he came down kept promising us flights and then later after a full wasted day at the airport he put us on a flight the next morning on United Airlines.

When we arrived back at the airport the next morning ,Our flight on United was delayed for mechanical issues( which was the problem the day before on our American…

Delayed flight 1029 from Los Angeles to Ohare on July 11,2019. Late notice, poor treatment, lack of care and concern.

I wounldnt rate this airlines for nothing,i payed out all this money hoping for a good flight also good vacation this didn't even happen never again so disappointment.

0n July 6th I arrived in Philly. weather was a tornado warning we sat three hours in the plane. When we got into the terminal we spent 21 hours at the airport first flight to Albany was cancelled. the next flight was cancelled.

People were leaving for hotels and rental cars. We waited until 10;00 to see if last flight was going to be canceled. There was no updated on monitors service desk people did not announce that the Albany flight was boarding.

when we finally got to the desk after two hours in line to talk to someone that flight did not take off and the people that boarded had to come off the flight. But again no announcement was made so people going to Albany did not know they could have boarded even though it did not take off.

When we finally arrived in Albany the 45 minute…

I was traveling from the Cayman Islands to Miami on Flight 1088 on Tuesday, July 9, 2019. Because I was selected for a random search all my baggage, including the luggage that was checked in earlier was searched. This created a problem leaving me as the last passenger to board.

On boarding the plane, I wanted to use the bathroom urgently due to medical reasons, and this angered the air hostess. I insisted that I must use the bathroom and nothing else was said from my end. In a loud voice, she said to the worker who brought my bag up to the plane ----all her bags must go to the top.

What bothered me most was when she said---if she doesn't hurry I would put her out. I pondered to myself what I had done wrong to deserve this treatment. To top the bad customer service off, when the flight…

i had a american airline worker trying to sell me tickets on a flight from atlanta to los angeles.he said i would get bussiness class,and they will be real cheap.i wired him 2 paymants and never received them.she being a american airlines worker,i feel that american is responsible,and should refund my money back. thank you.

July 2,2019 I left Charleston WV on American Airlines to Dallas Tx. this flight was connected in Charlotte NC. Upon arrival at the DFW airport I receive a text message from AA saying my luggage had not arrived in Dallas.

After receiving the text I had an option to have my luggage redelivered as soon as it got to Dallas. After checking with baggage claims they informed me that my luggage would not be there until after 5:30 pm. Thinking that AA would deliver my belongings later that evening I went on to my destination.

As the evening got later I call the baggage claims office to check on my luggage, I was informed that AA would not redeliver my luggage until the next morning after 8am. This not only cause an inconvenience for me but an added cost because I had things in my baggage…

Our flight (Finair 5705) from Philadelphia to Athens Greece on May 30 was canceled after failure to take off approximately 5 hours after scheduled flight time. As a result we incurred numerous additional expenses as listed below.

1. Uber ride from airport to hotel. $ 39.26 plus $ 8.00 tip. 2. Uber ride from hotel to airport. $ 31.72 plus $ 6.00 tip. 3. Price of room in Athens we had reserved for Friday night. 66.00 euros. 4. Shuttle from Athens airport to Star Clipper ship since we didn't arrive at the airport on time. $ 98.00.

Delayed flight from Athens to Philadelphia on June 12 (AA759) which then caused us to miss connecting flight from Philadelphia to Tampa. Getting into Tampa very late at night causing us to get uber ride to hotel to stay for the night since it was too late to drive…

Airline made us miss connecting flight(sat on runway over 20 min before we could even get to the gate) Needless to say we had to connect on much later flight which made us miss our event. Then on way back flight was to leave at 7:38 pm we did not leave until after 9:15pm So we had to run from one end to the other We are both in our late 50s to catch the connecting flight.

Once at home airport MCI We watched 4 red buses go by and no blue buses. I used the phone to call well 20 minutes later a blue bus came. This has been the worse flight both to and from.

My son is in the airforce I travel alot I have used other airlines I have gone to hawii and no problems. If we are not satisfied with your reply we will not be using your services any more, as well as sharing this with all family and…

MY HUSBAND AND I WERE ON OUR WAY BACK HOME FROM A TRIP , WE WERE IN HOUSTON TX. HARRIS,SHE TOLD THAT YOUG GIRL TO QUIT HELPING US. I NEED TO GET HOME I HAD RAN OUT OF INSULIN, AND MY HUSBAND NEEDED HIS OXYGEN,SHE SAID IF YOU NEED YOUR MEDICINE THAT BAD GO TO THE HOSPITAL.

MY HUSBAND IS A VET. iAM TAKING HIM TO DR. REPORT IT TO THE VET. ADMINISTRATION. MYPHONE NUMBER IS 7197786203 MY NAME IS MARCELLA,THANK YOU AND GOD BLESS.

I HAVE ALWAYS FLOWN WITH AMERICAN, MAINLY BECAUSE OF THE DIRECT FLIGHT TO MY HOMETOWN KNOXVILLE, TN. BUT THIS TIME WAS THE TRIP FROM HELL!

FIRST OF ALL I DO NOT LIKE TO FLY, BUT DO TO MY HEALTH & ALSO RECOVERING FROM BEING PARALYZED FROM NECK DOWN, I CAN NOT DRIVE LONG DISTANCE ANYMORE. NOW I HAVE FRIENDS & FAMILY WHO WORKS FOR AMERICAN & THEY OFFER ME BUDDY PASSES WHEN I WANT TO FLY, BUT I DON'T LIKE THE CHANCE OF GETTING BUMPED OFF OF A PLANE LIKE I HAVE BEFORE AND BEING STRANDED IN AN AIRPORT.

SO I BUY MY OWN TICKET & PAY EXTRA FOR DIRECT FLIGHTS & AISLE SEAT TO GIVE ME MORE ROOM BEING A VERY LARGE MAN & TO BE ABLE TO GET THERE & BACK WHEN I AM SUPPOSED TO BE & I ALSO ORDER WHEELCHAIR SERVICES TO ASSIST WITH MY DISABILITIES! NOW MY TRIP THURSDAY JUNE 20, 2019 STARTED ALL WRONG FROM…

On June 25, 2019 I flew on American Airlines starting from Martha's Vineyard (flight 4350) with layover stops in New York LGA (flight 1782 and Charlotte (flight 5315) with my final destination in Daytona Beach International Airport at 7:15pm. I started in Martha's Vineyard with only one small carryon luggage.

While boarding in New York LGA I was told I needed to check my bag because it was a full flight and there was little or no room ln the overhead compartments. I was assured that my bag would be at my final destination when I arrived. However, it was not.

I spoke with what I thought was a baggage handler for American Airlines who told me that perhaps my bag would be on a later flight at 11:59pm. Two problems for me existed, at the time. One being I could not wait several hours for the…

American Airlines Complaint Department www.airlinecomplaints

Dear Sir or Madam, My name is Teresa Sgambelloni; I am a platinum member of American airline AAdavantage, #90XN2A8. I have traveled with American Airlines several times in the past five years. Normally, I am very happy with the service. Generally I don’t write letters of dissatisfaction with a service, I feel this issue is best to address, In addition to adding my voice here! I'm complaining to American Airlines and the U.S. Dept. of Transportation which is the FAA site. My mother (Anna) which I may add is handicapped, Anna was on flight AA2339, seat 2B First class on June 24, 2019, record locator # JPURNN, Anna received a wheelchair at the luggage counter as planned, and everything went great. The gentleman assured me she would…

On arriving in Dallas , the other passenger with me is disabled and requires wheelchair assistance. When we landed at 7:30 am on Saturday June 15th to transfer planes to Tyler 8:50am no assistance attendant said no one arrived andto wait on airplane, we waited 20- 30 minutes.

Someone finally came to assist her with a wheelchair but as soon as we were taken off he left us. I approached front desk several times for help, I ran to the car trollys for help but was told they couldn't help us due to them picking up someone else.

Finally 45 minutes later someone came to assist us, we had to take at least 4 to 5 elevators and then transfer to link rail train. When we arrived our plane was pulling off. The whole purpose of our trip was to attend a very important celebration parade, Which we…

I was in route to Napa Valley to attend my grandson's graduation, attend a jazz concert, and enjoy wine tasting in Napa Valley. Me and my three employees arrived in Dallas on time. The next flight to Oakland, flight 890, was to have left in 1 hour, 42 min.

afterwards, I received 7 emails with flight changes, gate changes and plane changes. As a result, about a 5 hour delay. My medicine was in my luggage that I checked in, so I was not able to take it. 00 dollars in the airport buying food and drinks, as a result of the delays.

We didn't attend graduation nor concert, only the Wine Train in Napa Valley. Coming back to Houston, we were delayed 45 minutes, due to bathroom not being cleaned. 00 spent due to delay. I am also writing Mr. Doug Parker to try and get me some sort of satisfaction…

I purchased tickets for myself and my boyfriend to Miami Florida on 5-4-19. I purchased his flight which was record locator WNZQWH his flight was supposed to leave from Amarillo Tx at 8:25 am and he was supposed to get to Dallas Tx at 9:40 and

his connector flight was scheduled to leave Dallas at 11:00 am and he was supposed to get to Miami FL at 2:59. His first flight was cancelled because something was wrong with the plane, the next flight was full and he was able to catch the 3rd flight out.

These delays caused him to miss his connector flight at 3:00pm he stated he would be in Miami around 6:30ish, he then texted me again at 4:28 and said they had been sitting on the runway for an hour and a half after that everyone was told they had to get off that flight, first something was wrong…

DATE: June 4, 2019

TO: American Airline Corporation ATTENTION: William Douglas "Doug" Parker, Chief Executive Officer and American Airlines Board of Directors

FROM: Shirley Russell-Carter American Airlines Passenger Record Locator: RSCNJA

REGARDING: 1) Major Complaint with Possible Legal Actions Against Corporation for Disparate and Inhumane Treatment of the Disabled 2) Extremely Poor Customer Services Received by First Class Customers of Color

Record locator: RSCNJA Trip name: LAX/MIA Trip Date: Monday, June 3, 2019 Status: Ticketed Depart Miami, FL to Los Angeles, CA

Dear Mr. William Douglas "Doug" Parker, Chief Executive Officer and American Airlines Board of Directors:

Yesterday my husband and I finally made it home to LAX from Miami. As such, I am issuing a formal letter of…

Instead of declaring the A/C, for flight AA1492 supposedly en route to CMH, hard broke and getting another one, they went with 'hopefully" and goods thoughts. Pushed original departure 2 hours so had to get new connection (AA1564) since AA2372 would departure 11 minutes before the first delay of the flight byv1 hour would arrive.

AA1492 finally departed CMH @ 5:00pm and arrived at DFW @ 6:12pm but the fucksticks on flight AA2334 occupying gate A15 took another 40 minutes to get their act together. Connection flight (AA1564) was only 4 gates down but gate attendant dickwad didn't hold for 4 of us stuck on the ramp and closed it 2 minutes before we got there at 6:52pm.

He booked us on another flight (AA1406) which was supposed to leave @ 9:00pm but just got update that it's delayed by their…

American Airlines Attn: Customer Service, Complaint Department support@aa.com

Flight: DSM to DFW -- DFW to SNA 5/18/2019

RE: Refund Request and Voucher Customer: Preshia Paulding Roundtrip ticket May 18, 2019 at 6:04am to DFW/to SNA; and Return ticket May 22, 2019 from SNA to DFW/to DSM

Dear American Airlines;

I am requesting a full refund of the $532 ticket price and a voucher good for a roundtrip ticket within the United States. From 2:30am May 18, 2019 on I experienced one of the worse experiences with an airline. I will try to outline the events:

Des Moines Departure: Received a call from American Airlines at 2:30am Saturday, May 18, 2019 stating that my flight that morning was canceled, supposedly due to rain. I was reassigned to a different flight scheduled to leave Des Moines,…