American Airlines

DATE: June 4, 2019

TO: American Airline Corporation ATTENTION: William Douglas "Doug" Parker, Chief Executive Officer and American Airlines Board of Directors

FROM: Shirley Russell-Carter American Airlines Passenger Record Locator: RSCNJA

REGARDING: 1) Major Complaint with Possible Legal Actions Against Corporation for Disparate and Inhumane Treatment of the Disabled 2) Extremely Poor Customer Services Received by First Class Customers of Color

Record locator: RSCNJA Trip name: LAX/MIA Trip Date: Monday, June 3, 2019 Status: Ticketed Depart Miami, FL to Los Angeles, CA

Dear Mr. William Douglas "Doug" Parker, Chief Executive Officer and American Airlines Board of Directors:

Yesterday my husband and I finally made it home to LAX from Miami. As such, I am issuing a formal letter of…

Instead of declaring the A/C, for flight AA1492 supposedly en route to CMH, hard broke and getting another one, they went with 'hopefully" and goods thoughts. Pushed original departure 2 hours so had to get new connection (AA1564) since AA2372 would departure 11 minutes before the first delay of the flight byv1 hour would arrive.

AA1492 finally departed CMH @ 5:00pm and arrived at DFW @ 6:12pm but the fucksticks on flight AA2334 occupying gate A15 took another 40 minutes to get their act together. Connection flight (AA1564) was only 4 gates down but gate attendant dickwad didn't hold for 4 of us stuck on the ramp and closed it 2 minutes before we got there at 6:52pm.

He booked us on another flight (AA1406) which was supposed to leave @ 9:00pm but just got update that it's delayed by their…

American Airlines Attn: Customer Service, Complaint Department support@aa.com

Flight: DSM to DFW -- DFW to SNA 5/18/2019

RE: Refund Request and Voucher Customer: Preshia Paulding Roundtrip ticket May 18, 2019 at 6:04am to DFW/to SNA; and Return ticket May 22, 2019 from SNA to DFW/to DSM

Dear American Airlines;

I am requesting a full refund of the $532 ticket price and a voucher good for a roundtrip ticket within the United States. From 2:30am May 18, 2019 on I experienced one of the worse experiences with an airline. I will try to outline the events:

Des Moines Departure: Received a call from American Airlines at 2:30am Saturday, May 18, 2019 stating that my flight that morning was canceled, supposedly due to rain. I was reassigned to a different flight scheduled to leave Des Moines,…

I made a complaint in April 2019, was told it was resolved and have not heard from American Airlines since. Would be grateful to know the outcome of my complaint

Attn: AA Complaint online Department AND OR /CEO Mr. Doug Parker On behalf of 4 individuals that I purchased tickets for by way of American Express for Business trip from PHL to PHX on 5/20/19 r/t thru. to 5/23/2019 Flight 1970 Confirmation HXXCFT upon returning the travelers were quite displeased in the order in which they boarded /not to mention that the flight was over booked/ leaving the four of them to be the very last in being seated.....

(Senior) very uncomfortable due to not allowing the call for choosing 24 hr. online window notification for choice of ones selecting-that surely would have given at least one elder if not all four a better chance of being seated more so not totally last, for tickets were purchased on 5/3/2019, in well enough time.

It is my hope that we can be…

When we arrived in Charlotte from Lexington we found out our next flight was "cancelled". This was flight #1709 to Ft. Lauderdale arriving at 4:26 PM. Upon re-booking we founded out it was due to mechanical problems. This required us (in our 80's) to have an eight hour wait in the airport.

During the re-booking there was no mention of any compensation. Eventually my wife again stood in line approximately one hour to ask about compensation. She was given a minimum voucher for some food. "

Reference, Record Locator # JOQGOQ, flight # 1433 on Sunday, May 12th. I was a passenger on this flight and choose a window seat. A man who had reserved the middle seat next to me was extremely overweight an LARGE.

He could not set down until both armrest were in the up position. The flight attendant brought him a seat belt extension, which he had to use to buckle. Without doubt, the most uncomfortable 2+ hours I ever spent in an airplane.

I researched AA's policy concerning this condition and it states that anyone needing a belt extension must buy an extra seat. Why was he not forced to do so? I have attached a photo the person after we exited the plane.

He is the very large man centered in the photo with a bag suspended from his right shoulder and wearing a back pack. I anxiously…

My flight on May 20th (record locator FYOSRC) was canceled from BDL to ORD. There was no other available option that could get me into Chicago on time and no offer for protection with another airline. I was forced to book a flight with Delta one way which cost me $422 but it did get me to Chicago in time for my meeting.

I was told that my return flight would be canceled if I didn't travel on the in bound flight which was not my choice. I had to call 3 times to make sure that my return flight was not canceled, but it was!!

I had to get it reinstated so I can get home. I am requesting a refund for the $422 that I had to incur not to mention the stress and inconvenience that this caused me.

Travelled on Monday, May 20th flight AA2664 from PHX to YVR. Found out the flight had been delayed from 4:55 to 6:15 pm. Got to the airport and waited to board. At 6:00 pm the board changed showing flight delayed until 8:00 pm.

The attendant came on to tell us that they had no crew to fly the plane, so they would have to wait until they arrived at 7:00 pm. At 7:30 pm we were boarded onto the plane. The Captain came on to say he had just flown in from Chicago and was asked to take the plane to Vancouver, and that they had to wait for Flight Attendants because the ones on board couldn't accompany us to Vancouver.

He apologized and said that he didn't know what was going on like us, and was frustrated with the situation. The attendants boarded at 9:15 and then we left fro Vancouver. This…

May 15 - MCO to DCA and Portland, Maine to DCA - On way to destination friend got a call from Michael - AA demanding that she return to airport because she had the wrong luggage. Traffic was such we could not turn around - she received no less than three more threatening calls from Michael that she must return by 6PM or a federal warrant would be issued.

Friend is visibly upset, so I got on the line to tell Michael that we had not way back but could find a ride the following day. I was put on hold, a female marine tells me a warrant is coming if we did not get back to a/port by 7PM. She then hung up. ).

I asked that a AA shuttle come to where we were (FT Belvoir) - NO this is friends fault. Not sure how this was…

May 15 - MCO to DCA and Portland, Maine to DCA - On way to destination friend got a call from Michael - AA demanding that she return to airport because she had the wrong luggage. Traffic was such we could not turn around - she received no less than three more threatening calls from Michael that she must return by 6PM or a federal warrant would be issued.

Friend is visibly upset, so I got on the line to tell Michael that we had not way back but could find a ride the following day. I was put on hold, a female marine tells me a warrant is coming if we did not get back to a/port by 7PM. She then hung up. ).

I asked that a AA shuttle come to where we were (FT Belvoir) - NO this is friends fault. Not sure how this was…

this was the worst flight in my life. to start I'm handicap, recently took a from Phoenix,AZ. to Greensboro,NC. when I got to Charlotte to switch planes, when I got the plane the person pushing me in the wheel put by the boarding desk and left me there he said would be right back!! I on had 20MINS. to get to my next plane. of course I it was on the other side of the air port!!! so I ask the lady at the counter if she could help. she told me that she had already called some one and they would be right there, from that point she ignored me. well not knowing the air port I ask people

where the gate was they said the other end of the air port, long story short I ended up paying someone $20.00 to take me there. then on the return almost

the same thing I WANT TO TALK TO SONEONE ABOUT THIS…

Two individual one name Kenzie, both reservationist were very rude when we approached the counter, waiting to be process for boarding passes. they both were rude to me and my son, waiting to be processed through, Kenzie didn't even acknowledge us, made us wait a few minutes and keep typing on the computer .

Here I am a Elderly with a cane, needing a wheel chair making me wait to be seated, Kenzie just said you can wait over there and someone will come when it's time to board. My Flight was 5519 leaving at 6:30 pm American eagle leaving Fayetteville NC.

Please forward this to your CEO, with a complaint for some of the people who work for you. Thank you sincerely, Valerie J Gonzalez 527 Merritt St. San Antonio, Texas 78227

I made a reservation for my husband back in March 23, 2019. I told the gentleman my destination he tried telling me there was no place like that. Well I thought we got it cleared up made reservation but he did not make it for what I ask for.

I know the conversation are recorded so I would like to have to tape listen to by someone honest. Please contact me once this is done it was 12:50 March 23. Yes my husband received an email for me holding it for the destination and then an email for the wrong destination.

My husband went to the airport at 4am and was told it was not for that area.

I suckered in to your promotion to sign up for an advantage mileage card when I was flying a while ago. The promise was 40,000 free miles, priority boarding and my first bag free to check in. So I signed up and also added my partner. I bought a lot of tickets after that and have charged substantial charges to accumulate flying miles. We have yet to receive those promised miles!!!!!!!!!!!!

We recently flew to West Palm Beach Florida and we treated like a piece of garbage with this supposedly prestigious card. We had a layover in Charlotte for over 17 hours. My partner has a bone disease and the coldness of the airport was becoming very uncomfortable for her. No one at any desk would give her a blanket. All the stores were closed by then at the airport and all the motels were booked from a…

to whom it may concern MY NAME IS ALBERT WALKER I AM WRITING TO YOU ABOUT A FLIGHT I JUST TAKEN MY RECOR LOCACTOR # IS YUAZBZ I WAS ON A CRUISE THAN I WAS TAKEN A FLIGHT FROM MAIMI AIRPORT TO BWI WHEN I GOT TO MAIMI MY TICKET SAID PLANE DEPARTS GATE D22 310 PM I WAS AT THE AIRPORT ABOUT 10AM WITH MY WIFE WE SAT THERE AT D22 TILL ABOUT 250 PM I ASK A AGENT ABOUT THE FLIGHT THEY SAID MY FLIGHT WAS AT D12 NOT D22 NO ONE EVER ANNOUCED IT AN OR CALLED OUR NAME I HEARD OTHER FLIGHTS BEING CALLED WE NEVER HEARD OURS WE PAIDED FOR UPGRADED SEATS WE GOT TO THE GATE AND

MISSED THE FLIGHT WE WAS SUPOSSED TO ARRIVE IN BWI ABOUT 6 PM NOW WE HAD TO TAKE ANOTHER FLIGHT TO CHAROLLETE NC THAN BWI WE DID NOT GET HOME UNTIL 1 AM WE COULD NOT FIND OUR LUGGAGE PLUS WE HAD SEATS THAT WAS TIGHT I AM 6FT 2 PLUS…

During my Flight AA5175 from DAB-CLT and transferred to Flight AA4795 CLT to SBY my luggage was sent to two different wrong airports( from DAB to Atlanta GA, than to Philadelphia) Delayed Baggage receipt file number (SBYAA04113885). Upon my arrival to SBY I was delayed 2 hours until my luggage was finally located in Atlanta GA than lost again and located in Philadelphia, I than had to drive from SBY to Philadelphia an additional 2 hours 1/2 from SBY with my wife Jeanette De Jesus to pick up luggage due to SBY not being able to get luggage flown back to SBY till late night.

In my luggage I had my special optical tool used to take my special eye glass contact off and my high blood pressure medication and my wife asthma medications and we were very concerned.

Also, on our return flight…

Everything from start to finish. 1-I booked my flight to Cabos in January for a flight in May. When I checked in, in preparation to leave all of the seat confirmations were changed to the very back of the plane. But I could upgrade my seating to my ORIGINAL seats for $62 each. I'm sorry but I already paid over $1100.00 for these tickets.

2- I paid for return transportation to the Airport with the resourt based on my CONFIRMED TICKETS. When I checked in to come home American Airlines had changed my return flight from flight #533 leaving at 12:40 pm to flight #537 leaving at 4:33 pm. I did not want to sit at the Airport for over 5 hours so I had to pay another $62 for the ride to the Airport as the return voucher was NOT transferable.

3- When we did get to the Airport our flight was…

I had booked a flight from RSW to EWR via Charlotte, NC for May 11th Confirmation EKPUQD. m. m. and I didn't get home until midnight. ) I would rate my experience VERY negatively

Good evening, the events of this evening will make me think twice before booking American flights again. I just experienced the biggest booking error ever in my 46 years of flying various airlines. I and 2 other family members were scheduled to fly on 5/10 from Houston Intercontinental (IAH) to Miami, Florida departing at 7:20 am and arriving at 10:56 am.

Inclement weather caused IAH morning departures to be canceled so we were rebooked for Saturday 5/11 on flight AA2668 departing at 8:58 am arriving Miami at 2:59 pm; well the Saturday arrival time doesn't work for us because we were flying to attend a graduation scheduled for 10:00 am on Saturday (first immediate family member to get doctorate). After being on the phone for nearly an hour, the customer service representative insisted she…

I am an 85 year old diabetic handicapped passemger/ First leaving Dayton for Chattanooga I was charged $30 for my luggage and wheelchair was free.. Leaving Chattanooga for Dayton I was charged $30 for luggage and $40 for my wheelchair. Tried to complain to clerk who ignore me. I understood wheelchairs were free.

Secondly from Washington to Dayton on my return flight I was delayed and sat in a lower level for five to six hours (in a wheel chair. I asked a AA employee if I could have a glass of water and she said no - I sked why and she said I could choke on it ad they would be responsible. I later asked a supervisor for water and she didn't know , but eventually brought me a paper cup half full of water. It was a very uncomfortable layover.

My daughter and I were flying business class SLC To Guayaquil on April 19, 2019. We got to Dallas and our flight was cancelled due to weather into Miami. We were rebooked on Take Airlines into Guayaquil and arrived later that night.

This flight was far from business class and no luggage when we arrived. Other rebooked folks on the same flight the next day arrived with their baggage. Our luggage did not make it. It arrived four days later. We bought what replacement clothing we thought necessary before we left port but honestly did not buy enough because we thought our luggage would be on the flight with the other arriving passengers.

Not much and very expensive options were available on board ship. We suffered and made do. I did not save receipts. We would request $100/ day compensation…

I was treated badly when asked over and over about how long before are flight would take off and was told to look at my phone if I wanted information about my flight which was delayed for 8 hr I fight you all a lot and I would like to hear form someone soon my phone number is 1404-304-7942 eastern stand time and you can reach me 24 hr 7 days a week or email me at amccall2call@gmail.com it cost me extra meals and made me miss other arrangement's I had

Thank you.

Flight 5753 canceled on Apr 13 from GPT to DFW, DFW to SAN; your system rescheduled next day, I had a 5 pm cruise leaving san diego. Your attended got my bag on flight and I drove to New Orleans took southwest flight to san diego.

I was told my return ticket still open on AA return from San to Gpt. when I got to airport at san diego on apr 29, my locator @ZFSKDO dit not work. aa ticket agent told me it was automatly cancelled when I did not make cancel flight.

00, new ticket same flight. I have paid twice for same seat on plane. please call me 228-223-6412. I have call 800-433-7300, 800-843-3447 and they tell me I have to go on line to customer relation to get anything done, when I tried your system will not let me put in Apr date.

I am very displeased with AA airline and automatic…

My flight AA1886 left Charlotte late which caused a delay in my arrival to Philadelphia. I landed at 3:30 and my connecting flight AA 4872 to Erie was scheduled to leave at 3:44. I asked flight attendant on plane for helping catching that flight and was told nothing they could do.

I arrived at the gate at 3:40, plane still at terminal but attendant would not let me board. The flight actually did not take off until ~30 min later. I was trying to get to my 83 yr old father who had a major cardiac event and his prognosis poor. Attendant (M.

Dunsmore) told me too bad they already rescheduled me for a flight that left 6 hrs later!! I had to pay extra for my seats but when reschedule was told they could not honor what I paid previously and would assign me whatever seat they had.

I am…

This is my first time flying AA and it will be my last. Made reservations in January for a flight in May was able to select the seats that worked best for both me and my wife as we both have disabilities.

Today I checked on the reservations and all but one of the RESERVED SEATING assignments were changed. I was told that when you buy your tickets the ONLY thing they guarantee is to get you to your destination. The first person I talked to was very rude so I asked for a Supervisor.

She also was not concerned about the changes and could not give me a reason why. She basically said that's tuff that is what we do. She said it with a SMILE ?? so that makes it OK. 5 star rating.

If there was a lower than one I surely would have used that. NEVER AGAIN!!!!!!!!!!

Record Locator: GOFVYQ Passengers: Jim Bauman, Martha Bauman, Mackenzie Bauman

I am writing on behalf of myself and my family to explain our upsetting experience with American Airlines on Saturday April 27, 2019. We arrived at Phoenix Sky Harbor at 6:45 AM for our 8:40 AM flight (#590). We were flying home to New York with a connecting flight in St. Louis. We were directed to get on-line to check our bags. The chaos at Sky Harbor was extreme! The line just to check bags was lengthy and snaking around. After about half an hour on-line we began to seek assistance. We stopped 3 different employees to explain the dilemma we were having; despite assurances they would send a Supervisor over, the DID NOT. Although there were employees directing people, NO ONE would help us as we waited in the…

Cancelled AA Flight 1178 April 20, 2019 and Exceptionally Poor American Airline Resolution

American Airline Representative, I am contacting you hoping for better resolution to the subject problem before I go to social media. After making reservations on October 8, 2018 at the All-Inclusive Saint James Club Antigua for April 20-27, 2019, I made airline reservation with American Airlines (AA) on October 15, 2018 at a cost of $1,310.06. The reservation were as follows: April 20, 2019 • AA Flight 1178 DCA (6:15 AM) to MIA (9:02 AM) • AA Flight 2405 MIA (10:45 AM) to ANU (1:53 PM) April 27 • AA Flight 2405 ANU (2:53 PM) to MIA (6:40 PM) • AA Flight 2648 MIA (8:37 PM) to DCA (11:12 PM) On March 26, 2019 when I checked there was a slight change in Flight 1178 boarding by 15 minutes. TEXT…

On Tue. April 9, my wife and I boarded an American Airtline flight iat the CAnton /Akron Airport bound for CHarlotte,NC. AS we neared our destination , we informed by the pilot that NO planes were being allowed to land because of a severe lightning storm, After circling for a period of time we landed,Immediately baggage handling crews began off-loading ALL passengers" luggage in a downpour.

Needless tio say, that when we finally arrived at our daughters' home , we found that all our luggage was soaked, both inside and out. Such careless handling of our possessions is inexcusable and reflect badly on the thoughtfulness of a major corporation.

No apology or explanation was forthcoming. THis failure speaks volumes about the professiional of you organization. Something action needs to be…

ON Tue April 9, my wife and I departed Canton/Akron Airport bound for CHarlotte,NC. Approaching Charlotte, we were informed that we would be in a holding pattern for no flights were being landed because of the severe lightning storm at the field.

When we were finally allowed to land it was pouring rain. Baggage handler immediately ser about off-loading luggage, even though there was no let up in the rain. When we arrived at our daughters, we found that everything inside and out was soaked.

Not having flown with American before, to say that we were disgusted is putting it mildly! Such inconsideration should never be the hall mark of a top flight operation. Our daughters recently relocated from Denver, CO and we will be travelling often to visit, but not with American Airlines.

NO…

On Easter Sunday I was in the Orlando Airport checking in to my flight back to Dallas-Ft Worth Airport Flight #2489. I had just got back from a 7 day Cruise and we were returning home. When we arrived to check-in at B3 at about 9:20 am on 04/21/2019 at the Orland Airport we went to check in and was at a Kiosk to check in.

An American Airlines employee walked up to us and started barking orders to us VERY RUDELY that we had luggage and was at the wrong Kiosk, when needed to go to the other one because we had luggage. She was very RUDE.

We moved to the correct one and that just bothered me because Customer Service is no longer around, even at the Number One Airlines. I went over to ask her name and she covered her badge so I could not see her name and asked why.

I explained how RUDE she was.…

I sat at gate 2 hrs before fleight,when they boarded no one came for me. after they called group 7 and it appesared they were done i got attention of pilot who got help, i paid for upgrade to 5a ,when they boarded me , i was put in front by door across from galley.

i was so cold i couldn't stop shivering. i asked to go to seat i paid was not acknowledged. attendant saw me coughing and told her i was so cold i couldnt feel my feet or hands. she got me her own coat and covered me.

when i arrived i felt worse. 3 days later i was admitted to baily hospital with pneumonia,had to stay over ,could not fly, son had to come from chicago to drive me home. saw dr,contiued treatment,too sick to contact you immeadtly, was admitted to hospital in elmhurst il with pneumonia ,never recooperated from my…

00 ticket number 0012350242058 pnr code EWRORU bad customer service in providence at the airport very upset with this airlines i will like a check for the over pay of this ticket on 4/22/19 never thought that this could happen and that a company doing so much for the public will laugh at me while i was in line for 45mins i would like a check sent to my home i did not pay for it with a credit card they made me use their credit card that was located on the side of the wall address 128 aiden farm ct mt holly my name is Marcus T Wilson

on 4-13-19 my son and i were traveling from Buffalo, NY flight 4009 with a lay over in Chicago our flight from there Dallas 2300 was cancelled due to weather as well as our flight to Killeen Texas 439. I received a notice via e-mail advising me of the cancelation for the Killeen flight.

The problem started with us boarding the flight to Dallas and then having to get off the plane after waiting for and hour on it to leave. once off the plane we were told to wait in a line and try to get another flight which i did for 4hrs.

" I was total lost for words that no one from your company offered any kind of help for the ones left waiting. They said there were cots being set up but everyone i asked had no ideal where they were, my son slept on a baggage cart in the main lobby.

We ended up taking…

AMERICAN AIRLINES

RE: Verna L. Kokmeyer Frequent Flier # 8453576 Frank A. Kokmeyer Frequent Flier # 8454616

My husband and I have long travelled with American Airlines, and we have also had American Airlines CitiCard Credit Cards for many years. More recently, my husband opened a new business credit card with American Airlines. We were attracted to the offer of miles to use for travel.

Over the past few years, we have used our miles to travel to central America, including travel to Roatan, Honduras. This is definitely the benefit promised when we obtained AA credit cards, but we found out on our last trip, there is a severe downside of using miles for travel. This is never told people who sign up for the card.

Verna Kokmeyer Record Locator: KMQHQK Frank Kokmeyer Record Locator: XIGWYI…

flight attendants on the Delta flight we were put on were not informed we had a plane to catch in Spokane and as a result, we were there two minutes after the Alaska flight gate closed in Spokane after running about 1/4 mile to get from one terminal to the next. American booked us, American is responsible.

there is no pigeonhole to request compensation only a refund. interested in being COMPENSATED for hotel stay of four hours, getting up at 03:00 to catch a flight to Seattle on the 18th.

It has been almost a year since I made a complaint about my flight from New Bern N.C. to Miami. I have sent all information requested and have not heard a thing from your airlines.

Held on the ground in Chicago for crew, when crew arrived (Captain) took off 1/2 hour late, passed Minneapolis to divert for fuel to Sioux Falls, back to Minneapolis, rebooked again for Spokane on Delta, late taking off once again, missed connecting flight by two minutes, (door closed we were told) and plane took off while we were standing at the gate (Alaska for Seattle).

Itinerary: START: Portland Maine, Philadelphia, Chicago, Sioux City Iowa, Minneapolis, Spokane (Spent the night, paid out-of pocket for Hilton Hotel , paid out of pocket for Alaska Airlines 05:50 Flight to Seattle. That would be the short story.

I need to speak to someone. This cost me business time, a hotel stay and a personal booking and arrival one day after schedule.

What I would find reasonable is a substantial…

I flew into DFW from Ft. 00 pm. Gate agent told me he couldn't get me a seat until April 16th my original ticket was for 4 pm on April 13th. A spent 2 nights in the air port before I had enough.

00 just so I could get home. American air lines didn't have enough staff to get me out of Texas. I think AA. Is the worst air line. Will never use AA. Again

I have been on the phone on and off all day waiting to book a reservation, i have had to wait hours for calls back! I just got a call and the girl hung up on me.I am not a happy camper at this point, i need to book a reservation asap before the prices go up. Your customer service is not very friendly.I would like a manager to call me back asap.I rate this customer service at the moment a big fat 0

Platinum Pro P7A3636 -I am writing to complain about Delayed Flight 853 from BNA to PHL on April 15, 2019. 26am departure was ON TIME, we were notified at the gate that the flight would be delayed three (3) hours because there was no available pilot.

00am meeting and my day is pretty well shot. I understand weather delays and mechanical delays but it is inexcusable to have a delay because the flight didn’t have a pilot. Your website specifically states that American Airlines ensures that it will have adequate resources available to meet passenger needs.

Moreover, to not notify the passengers of the delay until Boarding Time is deplorable. I respectfully request some compensation for this unnecessary inconvenience in the form a miles credit to my Frequent Flyer account (P7A3636) or,…

Yesterday My wife Joanne and I had return plans on American at 11:45 at Tampa International Airport we were on vacation at Siesta Key Beach. We got up at 5am with our relatives and headed out to the airport to head home.

First of all I was sick for the last 3 days with a stomach virus and was looking forward to going home. I had a Doctor's appointment later in the afternoon back in our town of Clifton Heights PA. in the morning and felt ok and was just forward to going home but American had other ideas.

First as we leave for the Airport my wife gets notification you canceled the flight. So you don't replace that flight. The only chance to make the Doctor's Appointment was gone. so you can see the kinda day your airline provided.

Ray and Joanne Thomas 43 Walnut Street, Clifton Hgts, Pa.…

I purchased a First Class ticket for my trip. Toledo to Chicago, Chicago to Puerto Vallarta on March 17, 2019. Flight #AA-2338. Before boarding, I was called up to the counter to tell me that their was a problem with my seat, and I would have to wait before boarding.

Everyone was on the plane ready to go but me. Now I have some back problems, and that is one of the reasons that I purchased that first class ticket. Now I do know that I flew from Toledo to Chicago in a very small plane, but it was only a 45 min trip. That's doable.

The Chicago to Puerto Vallarta was 41/2 hours long. Well after about 15 min of either not knowing if I will be able to go on this trip, I was told that I could board. Well the problem with the seat was it couldn't recline.

I did get a picture of the tape with…

I was told I had to check my carry-on case on flight AA2629 from MSP to DFW, scheduled departure 18.29 on April 10th, 2019 as it was so busy. From DFW I was then scheduled to transfer to my connecting flight to El Paso (AA5874), scheduled departure 22.15. I was furious on arrival at ELP to find my bag did not arrive. Registered my bag loss with the agent in the Baggage Reclaim (ref delayed baggage receipt ELPAA04003956) and have asked for my bag to be sent to my hotel on the 08.00 flight arriving from DFW today (Hampton Inn, 12088 Gateway West Boulevard, El Paso, TX 79936).

Why didn't American check-in attendants at MSP prioritise people with connecting flights to have carry-on bags and those terminating at DFW check in their bags. This is so frustrating and has ruined my trip. Very…

On my fight from charlotte NC to Jacksonville NC, fright AA5161, 4/8/19, PNR: ERAVPT. MY FLIGHT WAS CANCELED AND DELAYED OVER 10 TIMES WITHIN A 5 HOUR WINDOW SPAN WHICH CAUSE ME TO RUN FROM ONE GATE TO ANOTHER TO THE CUSTOMER SERVICE DESK BACK AND FORTH WITH HOPES TO GET ON A FLIGHT TO RETURN HOME.

MY BAGS WAS LOST IN THIS PROCESS AND I HAVE NOT RECIEVED MY LUGGAGE AS OF TODAY 4/10/19. MY KNEE WAS INJURED AND I WAS IN PAIN DURING IS AWEFUL PROCESS. I WOULD LIKE A REFUND OF MY PLANE TICKET TO ACCOUMADATE MY PAIN AND SUFFERING DURING THIS TIME.

On April 7, 2019 I had a layover in Chicago OHAR Airport flight was suppose to leave a 5:45pm, we boarded the airplane we started to move then the pilot said due to thunderstorm and lightening there was going to be a delay as we sat on the plane(understandable), then the rain stopped, the airplane started to move, then we stopped again with the announcement from the pilot saying we should be ready for take off in 15 minutes, well 15 minutes turned into 10 minutes of taking off then

10 minutes of taking off turned into 2 minutes of taking off, 2 minutes of taking off turned into we have to go back to the gate for more fuel, getting more fuel turned into the flight was cancelled and we had to get off the plane to see when we can get the next flight out the attitudes at that counter was…

My colleague had a delayed flight in Charlotte on 8 April. I called the customer service rep to get a status on the lost/delayed bag. I was told it was in Charlotte and it should be on the next of two flights, the second being a bit after 12.

At 1412, they are STILL waiting on someone at the lost baggage department in Charlotte to send a message back about when it will be put on a plane to Augusta. Is there nobody working in that department? Do they care about a paying customer not having a change of clothing?

It would seem that once they have your money, the hell with you and customer service from then on.

ALWAYS LATE IN CONNECTING FLIGHTS . WE PAIDED FIRST CLASS TO JAMAICA HAD NO SEATS BY MY HUSBAND ON WAY BACK SAT NEXT TO A ( emotional support dog) which owner claimed was kool cus her dog can fly with her free.

Flights attendents more interested in dog than us first class paying customers . We started flying economy why spend extra money on late flights. we fly often another flight no water we had to use hand wipes . just plain disrespectful was told to complain on wedsite.

todays flights for my brother was agained delayed by 2 hrs touch down in ILM. waited 45 for customer phone service.

AMERICAN AIRLINES FLT # 5388, 3/24/19 - WHITE PLAINS TO CHARLOTTE

THE PLANE WAS TO DEPART AT 7:00 PM. WE WERE NOT ALLOWED TO BOARD UNTIL 7:20 EVEN THO THE PLANE WAS AT THE GATE AND READY TO GO. MY SEAT WAS 2A. THE MAIN REASON FOR THIS COMPLAINT WAS THE VERY LARGE FEMALE IN THE SEAT NEXT TO ME. SHE WAS UNABLE TO PUT HER SEATBELT AROUND HER - HER SIZE CAUSED HER BODY PARTS TO 'OVERFLOW' INTO MY SPACE. MY CONCERN IS THAT THIS WOMAN SHOULD HAVE HAD A SEAT FOR TWO - FOR HER SAFETY AND THE SAFETY OF THE OTHERS ON THE PLANE. WHEN THE FLIGHT ATTENDANT WAS CHECKING UPRIGHT SEATS AND SEAT BELTS- I ASSUMED HE WOULD HAVE NOTICED THAT SHE DID NOT HAVE HERS ATTACHED.

IT WAS THE MOST UNCOMFORTABLE FLIGHT I HAVE EVER BEEN ON - HAVING HER BODY PARTS INCLUDING LEGS, ARMS AND SHOULDERS IN MY SEATING AREA.…

i am 71 years old and a disabled Vietnam nam vet. I was confused on what gate I was to be at in Chicago ohare. I respectfully ask a AA employee if I was in the right area. He just go straight down the escalator but he said in front of our customers “it’s wriiten right here on your boarding pass don’t you know how to read”.

People looked at me and I was embarrassed and humiliated by his actions. You should think strongly on giving classes on how to be a respectful and courteous employee. They should know it’s part of their job to help customers and also protect the credibility and integrity of the company. John Maratea 609-410-0190