American Airlines

This letter details the events that lead up to our missing out on what was supposed to be a wonderful 7-day Western Caribbean Cruise vacation. A day that began with excitement and anticipation quickly turned into a nightmare that left us furious, frustrated, and disenfranchised due to various delays with flight # AA 1340. This cruise was planned on the Holland America-Nieuw Statendam ship several months in advance. On the day of our departure from Reagan National Airport (DCA), me and my travel companion, Ms. Deborah Burroughs never reached the pier because of the continuing “delays”. The ship was leaving from Fort Lauderdale, so we flew into Miami and arranged for a transfer to the pier in Ft. Lauderdale. The ship was scheduled to sail at 5 PM on Sunday, March 24, 2019.

Originally, we…

On Sunday March 24 both planes had issues, one from MLB the maintence did not remove something, plane came back to boarding and then was cancelled, being a diabetic an s on insulimpump, maintain is important. Was re scheduled on later flight to charl. m. m. On dayton, ohio. no stars !

If I could give 0 stars I would. Going to see our Sailor graduate. Our direct flight was cancelled and we had to get a connecting flight. 00 more from r arriving 4 hours early. Then on our 2nd flight my husband and myself were placed in 2 different rows.

No problem as per customer service. Just tell them at the airport and they’ll change it. Get to Charlotte and they told us no! We have to fly out of one airport and return to a different one. Now we had to pay for car service instead of being able to take our car. So horrible!!

I WILL NEVER FLY AMERICAN AGAIN

m. Told I could be bummed. Stayed they always over book. Did get on but satin seat 1 and literally froze. waited forever to get any assist. My bag was found and deliver with $300 missing. Who would go through personal items to find hidden valuables.?

On the way back I had 3 hate changes. With just having foot surgery it made it very difficult. Besides that if it wasn't for me going up and questioning it many of us would of missed out flight. Not a frequent flyer so didn't even know they did this.

I am finally thawed out from the trip back home. American airlines never again!!!!

I had a plastic jar of whipped hand exfoliate soap,That was very thick you turn it upside down and would not have poured out.Clearly not like a gel or liquid..They took it

I got removed from one flight, then scheduled on another one. That flight got grounded. So I have I to take a flight a day earlier than I planned, so I had to change my hotel reservations for a day earlier.

00 because they were not able to find a flight for me that would get me where I needed to be on time. I made these reservations in January and they were changed 2 times within the last week. The agent was very pleasant and helpful though. 00.

00 for 2 tickets. On our return flight home, the 2nd part of our trip (Miami to Cleveland on a Sunday night)) was cancelled due to high winds in Cleveland. I am not upset about the cancellation (weather). What really irks me is the lack of customer service at the Miami Airport for American.

As soon as our flight was announced that it was cancelled, everyone went to the proper desk (to reschedule). We were about 9 or 10 in line... they were 2 agents working that desk at first, then one left and came back about 20 minutes later. People were very upset.

We were told that NO flights were going out the next day and had to wait until Tuesday to get back home. That is still fine in my book... what really aggravated us was the lack of help with the employees.

We were told that we could go…

My wife and I called to make a change to our car rental reservation and we spoke with a Lindsy A. who asked us to hold. 00 fee charged just to make a minor change to our reservation. Not knowing the repersentative was still listening in, she then butted in and stated if I wasn't professonial she would hang up or discontinue this call.

I then told her I was talking to my wife and I'm not the one at work and she needs to be the professional, and she needs to monitor her tone when talking to a customer. I the asked to speak to her superior, and I was told that her superior would not take any calls.

March 19, 2019 at 10:23 am time of the call.

First the rep at bdl refuse to check me in so I could board my 632am flight that was there for cancel y connect flight in Charolette nc that i arrived in time put me on stand by for 159pm fligt that did not exist an rep in Charolette booke me for 440 flight upon trying to return on 03/11/19 myflight for myself and husband total cancel we went to bury my husband brother total delayed on making funeral arrangementd to the 8 of march.

Cancel re turn caused my self and husband to sit up all night due to fact no tranportation check out of hotel and turn in rental and sched 530 am flight that left at 523am and the last icing on the cake a dirty derrogztive remark regarding the weight oa bag she assume was mines

Paid for seat upgrade to include free beverages and meal, and somehow ended up in the back of the plane and separated from my husband. When asked what happened and if the agent could help, her response was quick, and quite rude, and said sorry, the plane is overbooked.

She (Patricia, gate agent) did nothing to try and help nor did she look up the history to see if there was anything she could do to make it better. It was merely a 'matter of fact' to her. In my opinion, the gate agents need more customer service training, this isn't the first time that AA agents have been rude and show a lack of concern.

However, I will praise the flight attendant (flight no. 2469) named Tammy (confirmation no. ITOPXL), she did 'everything' she could to have someone switch seats with us, unfortunately we…

My wife and I flew from PHX to MCO on flight 1984 on 3/13/19.. We requested a wheelchair for our arrival at MCO. When we deplaned the chair was waiting at the door of the aircraft but the attendant was not.

My wife walked up the gateway where he was standing talking. He immediately ran down the gateway where I was setting in the wheelchair. He pushed me to the lobby area where he told us (and another woman in wheelchair) to wait which we did for about 15 minutes.

When he returned he scanned our tickets. only carry on.. We told him we needed to go to terminal B-1 between gates 35-38. He then pushed both wheelchairs to the baggage claim area which was in terminal B-2 where we again told him we needed to go to B-1 gates 35-38. which was totally deserted.

We again told him where we needed…

On March 12, 2019 my wife Kamilah Townsend (AA Frequent Flyer Number 9V04LJ6) was scheduled on AA flt 0012 from Jacksonville, Florida. For what ever reason, after a 6 hour delay the flight was ultimately cancelled. American Airlines provided her a hotel voucher to Tri Cove Inn as well as a round trip cab voucher.

When Kamilah arrived at the Inn it was a very undesirable Motel which the desk clerk informed my wife that he had not seen the voucher before and they could not honor it. The single room he had available was for emergencies only and she could not have the room.

Mind you it is after midnight. Because of extended call delays at American Airlines Customer Service, my wife and I decided to divide and conquer. She called the cab company back and I called to get in queue with the…

Boarding our plain when they stopped it because the pilot had too many hours on ! Delayed on our vacation do to poor management!

We were told our son would be able to check his luggage straight thru from Green Bay to Fiji as long as he booked all through American Airlines. Well they lied and he had to get his luggage at LAX and try to recheck.

He missed the time to check it by 2 minutes and they wouldn’t take it. With only 1 flight a day, he had to stay over in LA. They made us buy him a new ticket, which cost as much as the original round trip ticket, even though they ASSURED us this would work fine when we booked it.

I have send numerous complaints only to be told that Fiji Airlines is only a codeshare so it wasn’t able to check through. If they would have told me that when I booked it, I would of left enough time in between flights.

I only booked the flights I did because AA confirmed they would send luggage…

I was online yesterday to get tickets for a trip I wanted to make in May. I then purchased what I thought was round trip tickets to Colorado Springs and back to Indianapolis for $364.00 along with an insurance policy. I was then told that my itinerary would be emailed to me within 3 hours. It was not when I called today I was told I did not get my flight. I then said I wanted my money back and that I would not purchase tickets for the same flight for over $400.00 without getting my 364.00 back. See the attached jpg showing the still pending charge. Until you release my money I cannot afford to buy tickets please either give me my reservation or my money.

Barbara C Claypool 317.432.1276

Discriminators ; Hispano , mayor de dead , valva y canello largo ,pier negra ; ERAN 4 Hempleados para tomar deciciones , solo 1 decidio, EL TAMANO DE LA MALETA MUY GANDE , SINO HACE YO DIGO NO TE VAS EN ESTE VUELO “ 02 mar , pnr JAITH — VETERANO % DESAVILITADO , RETIRADO FUERSA AEREA US , QUE NO ALLA MAS DISCRIMEN CONTRA PERSONAS EN DESVENTAJAS O VETERANOS POR FAVOR PODO ACCION .

I sent a refund complaint 2 weeks ago and a formal complaint 1 week ago and no one has had the courtesy to call me back regarding this. I am extremely upset regarding the experience I had to endure being a handicapped person flying alone.

My name is Barbara-Ann Garaventa (910) 491-8782. The following is a response to the complaint letter 1 week ago. Your Reference number to this request: 1-28162085175.

I would appreciate someone getting back to me regarding this matter.

I called AA customer service department about an issue. After finally getting to customer service through a dozen menu items, I hear a recording: "our office is closed, call back during business hours" and then hangs up on you. It was 8:30 CST and there is no mention of their business hours.

Just think, this is the customer service department!.

my wife had to push me halfway accross the airport her self. our gate was changed 5 times while we waited for a flight. we got home a day late because of it,,'and at our flight from mobile;al. thank you.

I booked a flight with a connecting flight to my final destination. 25 hrs and it left me in the airport overnight and no compensation was offered. My flight was supposed to leave at 8:24 pm and after 7 DELAYS I found myself at the airport at 1AM with a trip to Universal for that day ruined!

00 worth of my Universal Studios ticket because we did not get to go until late in the afternoon since we were so tired and were supposed to be driving to Orlando on Friday, but instead we had to get some sleep! This was only a short 3 day trip that I only got to enjoy two days with my daughter and only two days at Universal!

They NEVER explained why … they just kept saying they were waiting for maintenance and then at 11pm they said they were calling in another crew? They once we boarded we had…

MY FLIGHT WAS DELAYED 11 HOURS, I MISSED TWO DAYS OF WORK. MY FLIGHT WAS SUPPOSED TO LEAVE LAX AT 2:05PM AND DID NOT LEAVE UNTIL 1:10 AM. WE DIDN'T GET HOME UNTIL 6AM THE NEXT DAY. NONE OF THE AA EMPLOYEES HAD NO REASONABLE EXPLANATION ON WHY THE TIME KEPT GETTING PUSHED BACK TIME AND TIME AGAIN THROUGH THE ENTIRE DAY AND NIGHT.

THEY WOULD NOT GIVE ME A FOOD VOUCHER FOR THE EXTREMELY LONG WAIT. I SPENT $65 IN FOOD. I AM LOOKING FOR FINANCIAL COMPENSATION AND A FIRST CLASS TICKET TO A DESTINATION OF OUR CHOICE. MY NAME IS CHRISTOPHER PERRY AND MY FIANCE NINA HART.

DAY OF TRAVEL WAS 2/18/2019 THRU 2/19/2019 FROM LOS ANGELES TO PHILADELPHIA, PA. MY FLIGHT NO# IS 744. COM

My wife was scheduled out of MLI to ORD and then to ORF this morning on the 0608 flight. No crew arrived as they needed crew rest and did not call to tell the AA ticket counter until 6:00am. My wife then missed her connecting flight from ORD to ORF and was rebooked on a flight after noon that resulted in a 5 hr layover in ORD.

Now her flight 3297 to ORF is delayed over an hour. This is utterly ridiculous. Instead of being in ORD for her work by early afternoon she now is scheduled to arrive after 10:00pm. You guys need to exercise much more - MUCH MORE - control over your feeder airlines.

This is totally unacceptable and the worst part is it is more and more standard. The only airline I trust in the US is Delta. Good equipment, great people and they fly on time - anywhere. Get hot and…

Tuesday, February 5, 2019..American # 3103 Operated by Sky West Airlines..as American Eagle..PSP to Phoenix to Philadelphia

When we arrived at the airport, we were told by a tall white haired lady "supervisor", who said, we were two minutes late..and we would not be able to fly that day..We had bought 1st class tickets, for a "treat" and because of recent health issues I had....I believe it was the first time, we had bought 1st class seats..We were stunned..and said, we never had this issue before..as we fly at least 3 or more times from PSP to Philadelphia..each year..She told us, that the TSA did not have time to check our bag..and more over did not have any tickets available until Thursday..then she said.."People like you, really ruin my day.. I get people that do not know the new time…

m. headed to Las Vegas. We had a short layover in Washington DC. Arrived 10 minutes early in Washington sat on the tarmac for 20 minutes because of a disabled plane got on the shuttle to one terminal had to take a second shuttle to a second terminal only to find our plane had already departed. m.

we ended up speaking with the second representative who did everything she could to get us to Vegas as soon as possible even speaking with the back office. m. connecting through Dallas-Fort Worth. We ended up in the last row 36 of the plane after paying for seats in the front of the plane in our original flight.

We used our advantage card to pay for the flight which was higher than any flight that we have ever purchased. One of the perks of our advantage card is to have priority boarding however…

I have no complaint regarding service during a flight.

However, I attempted to book a flight from Columbia SC to Frankfurt Germany and use my accumulated air miles for an upgrade. I have roughly 187,000 miles which I have accumulated over a number of years. I communicated with a "gentleman" who indicated that he was the person with whom to speak regarding the booking of the flight.

However, once I mentioned that I wanted to use air miles for an upgrade to business class (I have every intention of purchasing the ticket) and how many miles I have accumulated, matters became very strange and I have been getting a run-around without accomplishing anything at all. If you could be of assistance, I would very much appreciate it. Thank you.

On January 26th at 6:30 am, we were scheduled to fly from Milwaukee, Wi. to Chicago to Aruba. On January 26th at 12:00 midnight, we received a automated phone call informing us we would be flying from Milwaukee, Wi to Charlotte NC to Aruba.

On January 26th after boarding our flight to Charlotte the plane experienced mechanical problems. we were returned to the terminal and taken off the plane. on January 26th we were rerouted from Milwaukee to Dallas to Aruba. We asked about our luggage and were told no problem, our luggage would be with us to Aruba.

On arriving in Aruba 4 hours later than planned our luggage was still in Milwaukee. We were told it would arrive January 27 at 4:00 pm. It arrived at 5:30pm. The results of this confusion is that we lost 2 days of our vacation. January 26th we…

On January 15, 2019, I flew American Airlines Flight #660 to Phoenix Az. from Philadelphia International Airport the flight was wonderful I was excited about reaching my Mothers home in Tucson Az. for Her 70th Birthday our connecting flight was to depart at 7:53 pm which would have gotten us there at 8:39 pm but instead the connecting flight was delayed then the flight was changed as well as the gate number this flight didn't board until 8:30 pm which landed in Tucson around 9:15 pm this caused us to miss our dinner reservations, secondly my luggage was put on a separate flight from the one that I was on this flight was not due in until Wednesday, January 16, 2019, at 11:00 am this created a major problem for my fiance` and myself.

My asthma medication was in my luggage I am on maintenance…

My name is Felix Alicea. I am an active duty and I am submitting a complaint on one of the your employees at the San Antonio Airport agent counter this morning at 0315 am, 2 February 2019. I was trying to bring my hockey stick on board with me when the agent told me that I could not bring that on the aircraft (Flight AA1052). I informed the agent that TSA regulations told me that I could bring this on the plane. The agent told me that I could not bring that on the plane. I went to one of the TSA agents that told me that I can check the item and that they could check it on the plane. The TSA agent showed me the regulation and stated that the agent should have provided courteous service and should have never acted in a way especially if you showed him that you're active duty.

Also, when…

Tried to check in 48 hours to try and book seats. Could not. Got through this morning and checked in and were given assigned seats. Was disappointed about the seating arrangements. My husband and I always sit together do not like the fact I am travelling 4 hrs and hes on one end of the plane and I on the other.

Other airlines at least designate seats for you (and they are economy) together. You think, which I am sure the other airlines do, that if you are under the recorder location YUAGCF that they know you are travelling together that they would seat you together?

Disappointed and also other airlines do have check bag that you can do online. You do not. And was using economy for the other airlines too. If you are going to use that excuse. Seating should be looked at if you are…

My name is Alexis Alvarez I am very upset and annoyed with American Airlines , on January 27 on flight 310 from Miami to Cuba, my wife grandmother traveled, she is 92 years old so we always ask for a wheelchair , the chair service in Miami was delayed an hour and when she arrived in Cuba they made her walk from the plane until she left by the exit door, she never received the chair service in Cuba, that lady needed medical attention when she left from the airport because to have high blood pressure ,joint pains and

severe headache , that is irresponsibility of the airline since she is a very old person and that service is requested for her medical problems , the airline has to take responsible for the health of that old woman

29 and we got to the airport and checked our bags in then and hr and 1/2 we were told our flight was canceled again then they put us again on a flight for Jan. 30 and it was canceled when we got to the airport so I asked them do they have anything out of Detroit so they got us on a flight that day how ever it took 6 trips to the airport and

a long trip to Detroit and two more days to pay for my car at the airport in ONT. CA. and all these cancellations I never got a notice on my phone and I did checked on the computer for up dates before I left so I feel you all dropped the ball on this trip for we do travel a lot and

hope communications get better with the customers . code=WLWSQL

I (Sharon Linville) booked a flight through Expedia from Springfield,MO to Medellin, Colombia on November 19, 2018 ticket #0457223862503, to be with our daughter, who had been diagnosed with Stage 3 breast cancer, and was in Medellin alone. Due to a delay in my husband's passport I called the airline reservations direct and he was booked on same flight Eticket LA045-72696142 32-33. This flight was perfect!!!

After arriving in Medellin, during routine heart tests for giving chemotherapy our daughter was diagnosed in heart failure and needed open heart surgery. All medical procedures required payment up front and she had no insurance. We had money for chemo treatment, but then had to spend it for her open heart surgery. S.…

I was on a return flight on Thursday 24,2019 out of Cleveland, Ohio flight AA5358. While in the boarding area before the flight, two service men with their dogs entered the area and sat. I thanked them both for their service to our country. They were members of SOWW from Myrtle Beach, South Carolina. The military dogs were well behaved.

When boarding started you could tell there was an issue, two others passengers and I were very aware of some confrontation going on. One soldier was refused boarding. So as follows:

1. military with dogs who fought for our country. 2. empty seats on the plane 3. one passenger gave up her first class seat for one of these men. 4. female attended made it clear she was afraid of the dogs 5. one soldier was left behind 6. pilot tried to get the other soldier…

Dear/sir/Madam, My name is Chinnu vazha Joseph. I am writing this e-mail because I had a bad experience from American air line on 1/23/19. Then I approached the enquiry and they said I can only travel from Phoenix to Bakersfield on 1/24/19 @1056 and I have to wait at Phoenix airport from 2115 till 1056(1/24/19).

Then I asked whether I will be able to get a hotel room the clerk said ,no you have to get your on. I am a 62 years old lady with h/o diabetes on insulin, how can I sit at the airport Almost 14hrs?.

The clerk issued a boarding pass for Bakersfield from Phoenix…

My recent flight on Wed. Myself and 4 other friends were on a 3 day ski trip. We filled out all the necessary forms and explained to the agent that it was imperative that we get the luggage the same day because all of our ski needs were in that specific luggage.

When we called to see why our luggage didn't make it the used the excuse that it was related to weight, fuel and head winds. The truth is that it was a half full nonstop flight that we checked in over 11/2 hrs in advance.

We found at least 4 flights that could have easily gotten our luggage to us the same day but instead was delivered on the next day nonstop out of Miami. we didn't get our luggage until 12:30 and by the time we drove back to Vail and got our skiis we missed out on the entire day of skiing.

I feel this whole…

I was on Flight 5880, flying First Class from Houston, Texas to Ontario, California, via Dallas/Fort Worth. My request for a wheelchair was on my flight reservations. When we got to Dallas/Fort Worth, I was detained on the airplane for about 1/2 hour waiting for a wheelchair. The crew made numerous callas as they had to remain on the aircraft until I was off, as you know.

When the wheelchair finally arrived, he took me into the terminal and that is where we stopped while he was trying to get someone to take me to Gate 26C. Finally they put me on a cart and the guy took me to the down to an elevator away from where we should have been going. Anyway, he stopped at the elevator and said follow me. I said I need a wheelchair. He said oh sit there and left. A woman came who obviously knew what…

I am medical doctor and an American Air lines frequent flyer on international routes particularly to India. i buy frequent flyer miles often.More recently I am having difficulty booking international Bussiness class or first class. When I want to book First class, the only choice I have is British Airways who charges >$560 above the 115,000 miles given each way for first class, this also I rarely get direct flights from DFW, they route it through different airports that too only one segment in First class ans the segment from london to Hyderabad only Bussiness class ,but takes full first class miles.

WhenI book on Qatar First class I never got first class availability, only bussiness class, rarely do I get a direct flight to doha from DFW. It is usually routed through other airports. You…

On December 3 I used 25,000 of my AAdvantage air miles to book a December flight from Akron-Canton to Orlando four our 3-month winter stay in The Villages, Florida. Record locator: ZWADDI.

On December 28 I was informed by my surgeon that I would require abdominal surgery to repair an aneurism that had a 50% chance of bursting within the year.

Being considerate I immediately canceled the flight so that American could sell the seats to someone else. When I asked the American Airlines representative by phone to have my 25,000 air miles restored to me, he demanded that I pay $180 to buy back MY air miles that I did not use. I refused.

I sent a letter to Doug Parker, American Airlines CEO, in Fort Worth, Texas. I did not get even the courtesy of a reply.

Department of Transportation…

I was caught in the mess on Dec 26 to and from Yuma Arizona. I realize the weather played a big part but I paid for assistance which I never received. I paid for seat assignment which I only received twice and had to pay an additional $30 for seat assignment on my return trip.

I also had to pay for a trip to New Orlenes where I could finally get a return trip to Yuma. I paid for assistance on the flight which I never received any more assistance than any other senior, which was an occasional wheel chair.

I paid for baggage protection which upon arriving finally I found my bag contents were sopping wet. when I could not get out of Dallas FW I was 4 days where I had to purchase clothes for 4 days and make calls to obtain my extra medicine for the additional days.

I have to admit that I…

I requested a wheel chair on round trip from virginia to lax, there was no wheel chair when I checked in at roanoke virginia airport an when I arrived at lax there was none there to go to baggage claims which was a long walk. the returned flight was good until landing at roanoke airport around 11:30 pm then no one was there again.

I'm a partial disable veteran an have a hard time walking long distances an stairs. just to let you know what happened an the last time I flew with american air the same thing happened again.

My daughter has very sensitive skin and needed this item and it was a Christmas present. American Airlines should reimburse this cost. This small request would remind us to use American Airlines on our next trip to Spain.

Flight from CLT io SB In Dec 28 2018. AA 2923/28. My wife and me were completely overlooked by 2 attendees for drink and snack for 2 seats on row 10 when they were served. I raised my hand and yelled but to no avail.

Everyone else was served beverage and snack. Very poor service by the woman and man. Especially by the woman who from the back with a cart. We were completely ignored. BAD!!! Also Aviator customer. Should get a Gift Card. Reply please. Craig and Mary Gober

Flight 1064 Dec 26, 2018. Flight was to due to depart from San Diego at 10:51 am. Flight left at approximately 12:00 noon for Dallas. Nearly an hour late. " We entered Dallas airspace at approximately 4:00pm ,pretty much on schedule.

But, Dallas was busy and the pilot indicated he would "hover". His hovering burnt too much fuel and he announced that he would fly to Shreveport, La. to refuel. After a delay, Shreveport gave permission to land. m. Problems, now escalate.

Not able to refuel because no ladder tall enough to reach fuel port. Sat for hours. No food was handed out, none was offered for purchase during flight, just some old pretzels. Now about, 8:30 pm. Being a diabetic, I ask for some OJ. Reluctantly, I was…

I took my daughter, Veronica Tovar (disabled) and her daughter April Ambriz, to the airport yesterday at about 11:00 am. We checked in at Customer Service because she was going to need a wc and assistance. The attendant was very helpful and called for wheelchair assistance for my daughter.

We waited about 45 min. Which, I didn't mind being that the airport was pretty busy. We finally got the wheelchair and our escort. He was a very nice gentleman by the name of Mr. Dhairya Mistry. He proceeded to escort her to the security check.

Then, that's when the problem began, we approached the conveyor belt and he told us to remove our items and place them on the bins. Then all of a sudden out of nowhere this one TSA by the name of "Ray" came over and told us not to be grabbing the bins.

I told…

AA155409-Due to inclement weather my flight was cancelled 12-26 and rebook 12-27 for arrival at JFK instead of LGA. I inquired about my luggage and was told it would arrive with me, it did but not at the same airport, therefore my 1 piece of luggage did not arrive with me at JFK. I filled out the delivery on line. When I did not hear from anyone I called on hold for 2.5 hours. After completing the necessary info I mentioned my meds were in the suite case. Email stated luggage would be delivered by 4 PM. Luggged delivered at 7:30. 20 mile from LGA to 10469.

IT SEEMS LIKE NO ONE CARES. AMERICAN AIRLINES IS JUST TOO BIG A CORPORATION FOR MEDIOCRE SERVICES.

Upset and disappointed . Sandra Y Peters

My wife and I were scheduled for a Direct flight to Buffalo, NY on Wednesday December 26, 2018. Our record locator number was HOCVYG.

Our flight number was AA 502 scheduled to leave DFW at 8:30 PM. This Flight had two schedule time changes, and then, was cancelled due to extreme Thunder/Lightening and very heavy rain.

Upon cancellation we were auto rebooked on a non direct flight for the next day which due to personal reasons was unacceptable.

After cancelling our flight, we were told we could retrieve our one checked bag at the the baggage claim carousel, when we got there we were told to go back up to the ticket counter and enter a delayed baggage claim. At this point the agent told us we could pick the bag up the next day or wait up to two hours at claim area D30 and our bag would be…

First of all we have always had great experience with AA, always use them and have had the best prices. We took a trip to North Carolina to stay with the grand kids for Christmas vacation. We left Chicago on December 21 Flight 1668 PNR Code XEKFEZ.

When we arrived at Charlotte airport one of our pieces of luggage didn't arrive. Went to customer service to file a missing luggage and she said it was delayed and will be on the next flight. So we waited and it wasn't.

To make a long story short it arrived at our hotel about 4am. Now returning from Charlotte to Chicago on December 27 flight 1821 XEKFEZ, my wife is 73 and needs a wheelchair and we had to wait for over an hour for a wheelchair to arrive.

Good thing we got there early. So, we got on the plane and sat there for over an hour to…

While traveling with my daughter Tamieya Coffey on 12-20-2018 from Moline, Illinois to Dallas where she caught a connected flight to Tucson, Arizona while I caught my connected flight to Sacramento, Ca we both received each others baggage instead of our own. While American Air Lines did get her bag to her the next day they never were able to get my bag to me.

By the second day I had to drive 100 miles each way to receive my baggage. 00 per bag for this service for a total of $60 plus gas, parking and time off from work!

I had a round trip ticket from Bermuda to Miami then I received information which made me have to go to my senior parents in Orlando which I had to purchase another ticket for as well as pay to change my return date from Miami. When returning from Orlando, I had offered to bring back bags for my parents which would make their return less stressful. 00.

I found this to be absolute robbery. 00 just for luggage to be transported back to Bermuda??? I could have bought 3 tickets for that price and to think that it was because I had to go to my senior parents before travelling back and assisted them with thier bags ALL on the same airlines.

I always travel on AA and am a rewards member but this has left a very sore taste in my mouth. Where exactly is the customer service??? 00 once BUT TWICE??…

I would like to be compensated with a voucher for a round trip in order for me to ever use this airline again and this was my first experience with this airline