American Airlines

While traveling with my daughter Tamieya Coffey on 12-20-2018 from Moline, Illinois to Dallas where she caught a connected flight to Tucson, Arizona while I caught my connected flight to Sacramento, Ca we both received each others baggage instead of our own. While American Air Lines did get her bag to her the next day they never were able to get my bag to me.

By the second day I had to drive 100 miles each way to receive my baggage. 00 per bag for this service for a total of $60 plus gas, parking and time off from work!

I had a round trip ticket from Bermuda to Miami then I received information which made me have to go to my senior parents in Orlando which I had to purchase another ticket for as well as pay to change my return date from Miami. When returning from Orlando, I had offered to bring back bags for my parents which would make their return less stressful. 00.

I found this to be absolute robbery. 00 just for luggage to be transported back to Bermuda??? I could have bought 3 tickets for that price and to think that it was because I had to go to my senior parents before travelling back and assisted them with thier bags ALL on the same airlines.

I always travel on AA and am a rewards member but this has left a very sore taste in my mouth. Where exactly is the customer service??? 00 once BUT TWICE??…

I would like to be compensated with a voucher for a round trip in order for me to ever use this airline again and this was my first experience with this airline

I went from KCI to Killeen TX... on Dec. thank you!!!

I’m at Gate B7 in the Charlotte Douglas airport and a woman by the name of Shayone is working. She has not only been very rude to me but other costumers behind me in line. Working in the service industry myself I understand that people have bad days but traveling is stressful enough, so when asking for help seems to be a burden for those who’s job it is to help it’s unsettling.

Thank you for reading, hopefully the issue is resolved for the next guest she encounters.

We were on our 15 year anniversary and splurged for first class seats. On our return home flight connection we got to the gate still before other passengers to be told our seats had been given to someone else. How does that even happen.

They said that they rescheduled us on another flight over 12 hours later but there was still room on the flight in coach so we still got on the flight. The workers at the desk said that we needed to contact American Airlines when we got home because they said we would get a refund.

After many attempts from my wife we still don't have this resolved one month later. Pretty crazy that they give people free flights, hotels and money to opt out of an overbooked flights, but when they give your seats away they don't want to refund you

I have been flying from Charlotte to Shreveport La. for the last 7 month and when I take the 8pm flight. I have been delayed numerous times. The last trip on 11-15-18 was delayed over 3 hours, this put me home at 1am.

Also on return flight at 6:51am they ran out of coffee. I was sitting in 1A. Due to I am 6'5" tall I continually have to have my seat changed so my knees are not in the back of the person in the seat in front of me.

I do fly this flight every 2 to 3 weeks.

Record Locator: IBZZWH Gate At LAX : Flight AA2459 Treated EXTREMELY RUDE & DISRESPECTFUL by first employee to arrive working flight gate. Humiliated and embarrassed. Please call me to discuss this issue.

Sheila Locketz 612-747-5707

Upon arriving Paris on flight a44 on October14 our plane could not arrive at a gate ,instead the plane landed in the middle of CDG airport,and because i needed a wheelchair i and several other passengers with disabilities i had to wait over 1 hour before anyone came to pick me up.

after missing the original driver. The pilot himself was also frustrated by the lack of anyone caring about us instead we had to wait on the windy field. 00 . In addition ,no one in your firm cared about us.

I am an an advantage Gold member U6n2040. I hope that in the future if we fly International and use your firm things will be better. Frank Pilmar

On my connecting flight from Cancun to Buffalo, we had to connect at the Charlotte, NC airport.

I would like you to be aware of a horrific incident that happened at Gate 15 C, waiting for our flight No.AA 703 to Buffalo, NY.

My friend and I went to Cancun to celebrate my 70th birthday.

All airport personnel were terrific. We were both in wheelchairs that had to be pushed because of the bar behind us. Since it was after 6:30 p.m. and our flight to Buffalo didn't leave till 9:35 p.m., we decided to have the airport personnel push us to Gate 15C. It was crowded with people leaving going to I think Springfield, etc.

Upon arrival at gate 15C, the wheelchair agents asked the Gate Agent where to put us. He instructed them to put us at the farthest end of the first row. After the congestion…

Getting to work I could not focus because my mind was on what also happen so that spoil my day with a headache,so because of what aa put me through even if it was corrected i woul like part of a refund back

On Tuesday October 23, 2018 my wife and I were flying to Budapest, under record locator GXOIWJ. We boarded Fl. 96 in Philadelphia at 6:20 pm. The plane experienced mechanical problems and we ultimately had to deplaned. This whole process was handled poorly. We were promised sandwiches but only received snacks. We were kept at the gate waiting from the 6:20 pm time until around 1:00 am before the flight was concealed. We were provided hotel rooms for the night and the flight was rescheduled for the next day. We were later emailed a 4:20 or 4:30 pm time for the flight.

Next morning we attempted to get boarding passes but no one knew of the rescheduled flight. We were booked on the next 6:20 pm flight. And not in the ungraded economy sits we had. I knew this was not right and after searching…

I arrived at San Diego airport at 5:15 AM on Tuesday 11/6 for a 6:20 AM flight to Phila nonstop. I went to the First class check-in and was 4th in line, when I was called to the counter it was 5:35.

She said she could get me on a flight through Chicago, but is was coach and in the rear of the plane. I declined and requested a first class flight, since I had paid full fare,they found me a flight hat keft in 2 hours through Chicago with a 2 1/2 hour layover.

I feel that this was an unnecessary inconvenience and coud have been prevented with either more efficient or additional counter staff, or if the counter person had not walked away. It was a very long dissapointing flight, and a less than pleasant experience.

I appreciate your indulgence and hope that these type of problems can be…

I arrived at San Diego airport at 5:15 AM for a 6:20 flight to Phila. I went to the First class/priority check-in and was 3rd in line . The agents were very slow and at approx. 5:35 I was called to the counter.

The agent excused herself to talk to another person, who I later understood was supervisor. When she returned and began my check-in, she informed that I had missed the time deadline to get my luggage on the flight, and my seat had been given away.

I was able to secure a seat on a plane to Chicago that left after 8AM. and had a 2 hour and 20 minute layover in Chicago. They first offered me a coach seat in the back of the plane that I refused.

00 late fee to pick up my dog from the kennel. I finally arrived home at about 9:30 bot the expected 2:30. My feeling is that the customer…

On October 24th, my wife, my son, his girl friend and I scheduled a flight from Honolulu Hawaii to Los Vegas aboard American Airlines. We booked first class seating in both directions. The experience for all concerned was absolutely horrible. A. A. to Los Vegas. A. the nightmare started.

My wife receives a message on her phone the connecting flight gate has changes. We quickly make it over to the new gate which is a fairly long ways. As soon as we arrive at the new gate, we're told the gate has changed once more - this time it's right next to the gate we just came in on.

We once again quickly walk back to the second new gate. As we arrive at the second new gate number, we're now told the flight is delayed for 2 hours. This delay caused my family and I to miss a planned dinner with…

Friday Nov2 AA5938 scheduled 5;20 departure was delayed due to lack of crew then boarded 2hrs later then set on tarmac for 2hrs while mechanical issue was being resolved then deplaned then finally cancelled. was sent to various gates total confusion from agents Had a hard time retrieving my valet checked bag from plane.

Then learned that that plane was giving to another group for people from an earlier flight. No hotel or food comp. It was an unbelievably stressful experience. I would appreciate a call please from someone to resolve before my next AA flights I have 3 more scheduled for November.

Give me a reason to be loyal to AA when I book future flights for my company.

I flew first class on flight AA372 , sitting in seat 4B on Saturday November 3, 2018. I pay extra to fly first class because I have sever spinal issues. The seat was broken and would not recline. The stewardess was very understanding and customers around me gave up their blankets to try and make me a bit more comfortable.

Needless to say my first class flight was absolutely miserable. I am still very uncomfortable which would not be as severe as it is if Id been able to recline my seat for at least part of the 3hr and 20min flight.

My AAdvantage member # is 27EP84A. I asked specifically at check in, to make sure I had a seat that reclined because of my spine issues.. I was told yes because it was a row 4 seat. Thanks for your attention to this matter and Im hoping something can be done…

ON the 10/20/2018 flight 2527 from bgi to mia I was server a snack of a sweet biscuit of my choice when it came to the beverage part my row was not given any . I was in seat 27B the lady just turn and went back down and never came back, what was so embarrassing the white guy that sat beside of me had his tray table down waiting on a drink that never came , to me it was very poor service and embarrassing.

we left Cleveland Ohio on Wednesday 10/24/18 got to Chicago on time we went to our gate which it wasG16 we sit there until 5:54 cause we never seen no one at the counter and no one never announced that it was any changes so we went to another counter that lady send us to someone else and then we went to another counter when they told us our flight had left which we should had left 6:00p they put us on united to go to Jackson MS we had to hitch hick from there to carthage Mississippi with someone we didn't know thank GOD SHE was a nice lady I had made reservation for rental in meridian MS that I couldn't get I was traveling there cause my brother just pass away DR REV JAMES MOORE and

was wondering is there any thing that you all can comppansate

Just submitted complaint today. Talked with American Airlines and problem is being addressed. Please remove the previous complaint I just sent! Thanks

We had flights leaving Tulsa, okla on Tuesday October 9th going to Charlotte and on to Cancun. We have flown American always and was shocked we I received and text saying our flight had to be changed the crew did not have enough time off for us to make our flight on to Cancun.

I called and got a very nice man by the name of mike he got us on to Dallas which is where we usually go any way all is good. 00 well we did not get to board early there are no benefit to paying that we got NOTHING out of it.

12:00 when they let us leave to get some thing to eat then…

Dear Customer Service, I have travelled with American Airlines for over 25 years and have enjoyed great experience until today. Not only was it a horrible airline experience it was by far the worst customer service experience I've ever had.

Scenario: June 6, 2018 Purchased Round Trip ticket from Phoenix to St. George, Utah Departing 10/24 and Return 10/27 paid $213 Confirm Code CSXAQT

October 20, 2018 Called to change my return flight. I requested information to return via Salt Lake City, Utah to Phoenix and was charged approx. $200 for the change. I told the agent I was still flying PX to St. George but decided I would drive from St. George to Salt Lake to see a friend as I'd heard it was a beautiful drive. He changed my return flight and I got the confirmation. Confirm Code: CSXAQT…

On my flight from Chicago O'Hare to Venice flight AA 42 I had to sit next to a very large man. I would guess he was 350 to 400 pounds. I was in seat 18H on the aisle and he was in the middle.

Luckly for him I am a small person, but I only had access to 3/4s of my seat. Now I paid for a full seat and didn't get one. I have always liked American Airlines and my number is AL 2P19AL4.

I feel that I should be compensated for the discomfort that I experiences. I did not complain at the time as he was a nice man and I didn't want to hurt his feelings. Sally Anne Kaiser 2 Chapin Circle Myrtle Beach, SC 29572 843-421-9647

On Wed Oct 17 2018 , I flew from San Francisco to San Diego on fli9ght # 1964 , after small drinks were served , I requested a cup of water to one of the attendants , and she replied Water ..? serve 1 drink and seat the rest of the flight ...?

well I just want to say that the Attendants need to be reminded about customer service , even a cup a water may represent a lot for some people . com

when the clients arrived in PHL they were told the flight from PHL/BWI was cancelled. they put them on a flight that was leaving later and into RAGON airport in Washington. they finally arrived into WASHINGTON very late MR. TSAPOS has alzheimeris and MRS TSAPOS had a verey difficult time. i feel they should be compensated for all the trouble they. lucky that their son pickup them at the airport because they donit leave in Washington.

tickeg no 0017094710238 PANTELIS TSAPOS 0017094710237 OURANIA TSAPOS

THANK YOU AMALIA

Oct 13, 2018 flight 107. Flight 1576 next day 10/14/18 had no flight attendants and I was on hold from 5am until 2:30 pm. I sat hr by hr waiting for updates only to stand in another line as I missed one connection after another in Dallas forcing me to reschedule my connections and stand in line with over 100 other guest.

my connection in Dallas scheduled for 6pm boarding was again delayed at gate due to broken first class serving tray almost 2 hr delay. upon boarding plane and sitting in row 30B our plane was forced to yet another hr delay while taxiing around because of plane pileup at gate.

I landed in fort lauderdale the following morning and did not get home until 2am. This was a horrific draining and exhausting end to my week stay in Tucson Az. I am still recovering from the ordeal…

This is the second attempt to put in a complaint about American air services. I am handicapped and was very upset with the treatment at LGA . My ticket # 0012306909033, flight 3943, from LGA to ILM on 10-2-2018. My name is Patricia A. OConnor. C.

and phone 910-328-2312 or 910-789-9053. I always arrive and check in early because of my handicap. I use a scooter and walker and cannot go through security by walking. I have to be pat down etc. This was taken care of and I proceeded to assigned gate.

After being there for about 15 minutes We were notified of gate changed and being moved to Gate D by going downstairs to a bus for transport to new gate. I am unable to go downstairs and assistance to new gate was supposed to be moving me..

I waited over 45 minutes for this help and had to remind…

I gave my son and grandson 2 tickets to fly to Las Vegas Nevada on Oct 12 flight 2229 from Logan airport to Phoenix Az and then to Las Vegas for a birthday present The locator is HQQHKO. Their ticket numbers are William Clark 0793257 ; James 0793258 for first class seating.

There was a mechanical problem with this plane. A representative from American Airlines placed them a flight from Logan Boston to Los Angeles and then to Las Vegas not arriving in time for a show in Las Vegas for which they had tickets.

Neither of these flights placed them on first class for which they had tickets. I would like American Airlines to reinstate my miles. My AA number is 84W53M6. I would appreciate your help to give me back my unused miles so I can put them to future use. Thank you

Checking on previous complaint sent after flight 3943 on 10-02-18. have heard nothing and was disconnected on 817-863-1234 with no return call. your customer service leaves much to be improved. P. OConnor 910-328-2312.

My flight from BR to Dallas was scheduled for 8 pm on 10/ 14. I received a text that it was postponed until 630 am the same day! It was actually delayed until next day at 630 am. Then next day that flight was delayed and i missed my connecting flight...

I was put on stand by and that flight was delayed an hour. When i finally made it to ontario ca there was no baggage! They put my bag on a later flight and that flight was also delayed! No more American Airlines!

I purchases first class tickets back home and on way back on a connecting flight, they mishandled my sons custom wheelchair by laying it on its side on the conveyor belt damaging the whole right side where the joy stick is and when we reached honolulu from maui, they gave us the wheel chair not only inoperable but unsafe to drive.

We took a whole video of their handling from the airplane window seat. Needless to say, when we told them we took a video they began scrambling like a bunch of chickens looking for the manager. They did not think that we would detect it was from their luggage handling crew in maui on October 8, 2018.

They were so shook up they did not know how or where to find a comparable replacement wheel chair for my son. He was very upset, crying and in alot of pain as he has…

The Caucasian stout balding steward was EXTREMELY rude. He never smiled and was very blunt when asking we what we wanted. At a later time, I requested another bag of pretzels (since they ran out of cookies) and he didn’t acknowledge he heard it.

When he was serving others, I asked him again for a bag of pretzels and he threw up his hands and said “one moment PLEASE”. I was extremely humiliated and informed the stewardess how rude he was. This man does not have the demeanor to be in a customer service capacity and needless to say I was very disappointed and taken aback.

My husband and I saved for several years to make this trip to Ontario California. we expected to receive Our trip to California went smoothly. Returning home was a different story. After a discussion he was told to go ahead and the wheelchair would meet him.

No wheelchair arrived and my husband was forced to walk the entire jetway. We contacted an American Airline employee Supervisor Michelle who attempted to assist us. She called 5 times on loudspeaker to get us a wheelchair. Prove me right.

I am writing to relay a serious incident that happened to me at the Philadelphia airport - Gate 19 - on Sept 27, 2018. After flying in from Raleigh, NC on my way home to Ithaca, NY, my flight was cancelled as was one to Syracuse.

Those providing wheel chair assistance to me were TERRIFIC. m. " I had about a 6+ hour wait. There were also many others waiting on standby due to the 2 flights being cancelled. It was time to board flight 4995.

I had been observing, in this long wait, one of your employees going from gate…

my complain is about my trip last September 7,2018 . and American Airlines response on my complained with 3000 miles back , so sorry I wont accept that., all the stress , money, time , Big No. All I want is the money I spend , parking ticket , rent a car and hotel.

I received 2 messages from Kamera in lost and found regarding my lost ipad. The flight number was AA674 17SEP 8531. I have contacted your lost and found department to no avail and i have submitted a lost and found form with the payment.

I have received a reply email saying they are unable to find my ipad which is an apple, with black cover and a screen saver of my family that includes 5 adults and 5 children,. I have made numerous phone calls to you lost and found to no avail.

I have complied with the instructions. Since I received a personal call from Kamera regarding my ipad and to call your lost and found regarding my ipad that she indicated she had found, I find your response both troubling and unacceptable.

Your service is unacceptable and I find your employees lacking in…

I made a reservation on 9-23- 18 trip number (MSAGWI) and was billed on 9-25 -18 for an agent fee of $40 by a travel service oH REF. # 9772 even tho I did my own reservation on line .Is this normal or is this a mistake? You can contact me on my e-mail: handball43@yahoo.com or ph.5183060172 thank you pete salmon

A change fee for a mistake in booking a flight. My daughter is 20 years old and was having a major problem. A wrong date was entered and had to be changed. The flight time and price was the same.

A change fee of $200 was charged and the American Airline rep. stated that if I called back and verified the problem, the change fee would be refunded. This never happened! The change fee is unfair and I look at it as usury.

No consequence to your airline, just an easy was to rip-off you customer base.

September 14, 2018 I flew from Salt Lake City, Utah to Dallas, Texas on American Airlines Flight AA2578. My seat (21B) was located in the middle between the window and isle. To my right, near the isle, sat a young man who clearly worked out regularly as he was very large and muscular. To my left, next to the window, sat an older man who was exceptionally large. The older man to my left requested an extension for his seatbelt. The gentleman was so large that he not only requested a seatbelt extension but took up 1/4 of my seat. We had to keep the armrest up for him to fit. The experience was as uncomfortable for him as it was for me and the other gentleman to my right, as he hugged the isle to provide as much room to my right as possible.

Unfortunately, the young flight attendant did not…

We had made reservation on June 10, 2018 with RC160S Thursday Sep. 2018 return flight 1253 redeye with the agency Bishop Louis # 844 816 9103 American Airlines QFDCDK flying out of O hare to San Francisco put it on our Discover card last four #s 2176.

When we arrived with our confirmation paper the lady said it had been canceled on June 12th. We explained we did not cancel that there must be a mix up. 00 each for 4 tickets. 00 a ticket. Sir we can't afford to pay this price but I am a Minister flying out to do my nephew wedding in Monterey, Cal.

my Son is the best man we have to be there for rehearsal and we are explaining this to the lady and she doesn't care. I feel that since we had proof that we had booked with you all that we should receive a break in price.

We paid the price and…

I bought a ticket on 9/10/18 (KIZKYV) I made a mistake,instead of buying in the morning time I bought for night time I called several times to American Airlines and I even went to Mia airport American desk trying to resolve this mater to change my ticket from 7:00 pm to 9:15 am in the morning same day they didn't want to help me out instead they want to charge me $200+ to change my time of flight. This was outrageous about these charges bc I would understand difference in the amount of the tickets it would be fine but not AA wanted to charge $200 just to change the time of the flight.

well this is a rip off no way to treat a costumer so, I end up calling AA canceling my flight and losing my money bc I rather loose my money than fly with you guys. I would never ever buy a ticket or fly with…

My husband and I saved for several years to make this trip to Ontario California. we expected to receive Our trip to California went smoothly. Returning home was a different story. After a discussion he was told to go ahead and the wheelchair would meet him.

No wheelchair arrived and my husband was forced to walk the entire jetway. We contacted an American Airline employee Supervisor Michelle who attempted to assist us. She called 5 times on loudspeaker to get us a wheelchair. Prove me right.

,,, there was enough room for it even under my seat. I carry my computer in it. At age 85 I carry support vitamins to keep me healthy. I am missing a 90 day supply of Vitamin C and same size of Magnesium.

I cannot get quality replacements here in Mexico and I stay here 3 months at a time. My little bag was rummaged through at least 3 times, once within 20 ft of each other. I see others baggage much bigger than mine.

This is the second time you have taken my bag from my possession and items go missing.

Also in Mazatlan the wheelchair attendant pressured me for a larger tip than $2. without letting me know. I will have to try and get vitamins shipped from USA to here and that will be iffy.

We paid extra for bigger seats, but my husband's seat couldn't recline. No movies or games or music? WTF? Delta flights were great today. Charlotte to Salt Lake City on AA807 was horrid. 4 hours of nothing. Antique plane. Shame on AA for charging for this trip! Pathetic.

Pictures posted of the lousy plane on FB. Yelp rating 1 star. Delta next trip the whole flight.

AMERICAN AIRLINES DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY. I WAS DELAYED 3 HOURS FOR A TRIP FROM JACKSON MS TO DFW . BUT WHEN I GOT TO DFW MY CONNECTION FLIGHT WAS DELAYED ALSO BUT THE DELAYS WERE NO THE PROBLEM.

I WAS GIVEN THE WRONG GATE TWICE AND WHEN THEY SWITCHED GATES THEY DID NOT INFORM YOU SO THE TIME THE FLIGHT WAS SUPPOSE TO LEAVE HAD PASSED, SO I WENT TO THE COUNTER ASKED WHAT TIME THE FLIGHT WAS LEAVING I WAS TOLD TO GO GATE11. OK SO I STARTED AT GATE 28 WHICH WAS THE WRONG INFORMATION, THEN I WAS SENT TO GATE 25 AND FROM THERE TO GATE 41 WHEN THEY SWITCHED TO GATE 11 IT WAS ALMOST 9PM .

NOW AMERICAN AIRLINES NEVER OFFERED US WATER ,DRINKS OR ANYTHING BUT WRONG INFORMATION AND SOME OF THE COUNTER CLERKS WERE RUDE. THIS WAS THE WORST FLIGHT EXPERIENCE I HAVE EVER…

I want my money back, The parking, car rental, hotel and the stress for the trip . bought a ticket to Lubbock Texas from Long beach Ca. airport. But American Airline email me ,They change my trip to fly to Santa Ana airport , drove all the way to Santa Ana airport and park my car there, which is extra money and stress for me.

Santa Ana to Phoenix, Phoenix to Dallas forth worth, plane delayed, rush to the gate, American Airlines close the gate early,, asked the security why they close the gate ,the security didn't answer , lady crying next to me, no sympathy from American Airlines employee.. The American Airlines put me to the next flight which is 6:45 to Lubbock, no choice I need to be there for my sister funeral early in the morning.

Sitting down for long time in the lobby of American…

I have tried to contact the complaint department several times and have been unable to reach anyone. I traveled on your airlines in July 9, 2018 on FL 599 to Charlotte, NC at 8:15 PM and am a ADA passenger requiring a wheelchair.

Upon my return on FL 5419 to Greensboro/High Point/Winston Salem to my connecting FL 3506 GSO Greensboro myself and my friend who is also ADA in wheelchair were treated horribly and were asked to get out of the wheelchairs and were put on a tram which took us to an elevator and left us there.

We both have back and leg problems that do not allow us at our ages to walk any length especially through the airport. I am not a regular passenger on American Airlines and am very upset at the treatment that I was subjected to and had to consult my physician upon return to…

requesting refund on record locator KPRCNM canceled flight due to a death in the family

1, 2018 we took an American Airline flight from Rome to Chicago with a connecting flight to Rochester, NY where we live. When we arrived we were told our flight #4049 was canceled because of weather. The weather was fine and we told them that.

They said it was bad in the morning so they were backed up. So we were told we would have to get a taxi to a hotel and go out the next day at our own expense. We asked if they could use another airline to get us home.

They said no, they were booked already. So we went on standby for a flight to Buffalo. We made it on to that flight but by time it got in, we couldn't rent a car to get home. They were out of cars.

So we either had to spend the night in Buffalo and hope for a car the next day or try to get home by taxi. In order to avoid both…

00 was taken from my wallet which was in my bag. At security point I placed my wallet in the bag and retrieved it upon arrival at Miami airport. Credit cards and other id documents were found intact but the cash was gone.

I am a Platinum frequent flyer #MT99650, Harvard Business School Alumni, Retired VP from Citibank, currently 69 years old. Although the $150 are not going to break me, I needed to communicate the incident which in all years of being an AA nothing like this has happened to me making it a very sad experience of having my trust in AA violated.

Looking forward to your respond and resolution, thanks.