American Airlines

I finally booked a roundtrip/direct flight from ORD to SJC beginning August 8 and returning August 14. My departure flight went well until a passenger became ill and we were deferred to Denver. That couldn't be helped.

However, on my flight, 1312, from San Jose, gate 10, seat 7F, left from gate 9 and I was not informed. " Here's where the fun began, I was told I had to call the Advantage office because I used points for the flight.

00 to go from San Jose to Los Angeles to Chicago. I don't understand the $75 charge and would like that credited to Discover credit card which is on file. The rudeness and the disinterest in my situation was not up to the American Airlines standards.

I am 80 years old and admit that my patience is worn. m. in the morning.

We are deeply disappointed with our experience traveling with American Airlines on August 9, 2018, specifically on flight 1570 traveling from Miami to San Juan. I’ll describe our experience as best I can. • To start, we boarded 20 minutes late because our plan had to be inspected by US Customs and then prepared for travel.

• When we boarded, the captain said we were delayed because of the bad weather, which surprised us because it had stopped raining more than an hour ago. • Once seated, the captain indicated that some cargo from Brazil, the previous destination, was still on the plane and had to be unloaded which added an additional 20 minutes of wait time • We were patiently waiting for our departure, when there was a new announcement – the cargo door was stuck, and they needed to wait…

We were in Cancun and were to depart at 4:20 pm (Flight #1778 for our return flight to Charlotte, NC on July 28. Our flight out of Charlotte to Lexington was to leave at 10:30PM (Flight # 5230). we received word that our flight was going to be delayed until 5:00.

When 5:oo arrived we boarded the plane and sat on the tarmac until after 7:00. The pilot kept coming on the intercom saying that a new flight plan had been filed because of weather and he was waiting for it to be confirmed so that we could leave.

We arrived at Charlotte and was hustled through customs, a party of 10 with 4 children under 6, and when we arrived at the gate it was closed with the plane sitting there. We were not allowed to get on the plane and when we went to customer service we were giving the cold shoulder. She…

On August 2, 2018. I William Dayan and Cynthia Kummer had decided to fly to Europe with the intent with surprising my sister for her 60th birthday surprise party. After arriving at the airport to fly flight number 1647 after a delay of waiting 2 1/2 hours we were than told that the flight to Philadelphia was cancelled due to A/C mechanical failure, which I have a document letter proven that.

We were than told through American Airlines that we could catch a flight with delta airlines, that we should rush to get our luggage back and get on delta, after waiting 1 hour we were told that they were booked. We went back to American Airlines counter and they than had told us there is a flight out of Miami to Madrid Spain and than to Paris through Iberia airlines which we had to rush to take a cab…

I am disappointed that American airlines did not offer compensation or reimbursement after the my last flight experience. My most recent flight with American airlines involved two delayed flights, one cancelation, and a connecting flight which I missed, due to the fact that I was put on a flight that boarded before my first flight had even landed.

My first flight was delayed once, then cancelled. After hours of waiting in line to get my flights rebooked, I was put on a flight which was scheduled to board before my first flight touched down. I missed that second connecting flight, and was rescheduled for a flight that ended up being delayed as well.

I finally got to my destination, but arrived much later than I was originally supposed to. I appreciate that American got me to where I need…

Hello-American Airlines You screwed up our flight 1441 to Charlotte - This original flight from Jfk left almost 4 hours late. So we couldn't catch up to the Charlotte connection.-So i ended up paid for a hotel I couldn't use > When I spoke to your agent -all they could offer was a discount coupon that didn't work !-8/11 Sat Sun Mon was my original Hotel stay -But I never got there -spending the night in the Airport with no way to get to Belize !

When I finally got to the Hotel they said they were notified too late So my stay there was cut short. And they wouldn't honor my 3rd day. So I Had to leave. We Originally asked your American Airline agents and nothing was done for food or lodging-No HELP WAS GIVEN AT ALL !! Apparently you do not care about your customers I have 1more night and I'm…

I bought a two round-trip ticket from San Deigo Ca to Southbend Ind. my sitting was so bad I decided to upgrade and pay for better sitting on way back to San Diego. when I got to the airport in Southend, my flight could no take my bags.

I would have to leave my bag and take the flight or take the bus to Chicago. I needed to be home in time for work so I took the bus to Chicago. 00 dollars for me and my son and I was not reimbursed for my bus fare.

When I arrive for my Chicago flight. They separated me and my son and put us in bad sits. Amercian Airline treated me and my son like second-class citizen. I will never take American Airline again. And I need to pay for my bus fare to Chicago Because I pay for a round-trip ticket home. My tickets no.

EZJBWT and bus tickets no…

August 12, 2018 flying with two other family members on flight 500 from Seattle to Phoenix. The plane was almost 2 hours late pulling away from the gate cause you had problem with not having people to fly the plane then we had bad weather had to fly to Las Vegas them back to Phoenix.

Missed our connecting flight had to rent a car to Amarillo, Texas cause it was that important . Tried to get our luggage they said no it was already routed to Dallas . Then you said it would be here at 2:00 the next day .

Still no luggage we all have medication that's in those bags that is very important. I know your going to blame this on bad weather out of your control. But we would have missed our flight enough if there was not bad weather.

You had a problem manning these planes . When we pay good money…

Ticket # 0012181520461

Back on July 18th, the f first leg from BCN-LHR went well but for some reason they could not issue me the LHR-MIA boarding pass telling me to go to the gate at LHR,.This is when the nightmare began, There I was told that I did not have any seats that First Class was oversold, which in my 42 year of flying and over 35 with AA, I had never heard off, then I proceeded to go thru 3 ticket agents that could not tell me the why, then they tried for over 10 minutes to get a supervisor who was busy getting another passenger a Hotel room, and after trying to give me all sorts of reasons why I was bumped down all Untrue ( That I was the last to buy the tickets =NO, that I used miles to upgrade = NO, etc )finally I was told to go to the gate for there was not much time left to…

My wife and I recently took a trip from Chicago to Arequipa, Peru in July.. Our service on these flights was very poor. We went from Chicago to Dallas and then from Dallas to Lima. We then used Latam airlines from Lima to Arequipa.

Specifically we left Chicago, O'Hare on July 10th at 6:35pm on flight 2300. As we prepared to board the plane, we were informed that we were not allowed to store our carry on luggage as there was no room. I informed the check in crew that I was carrying $20,000 dollars worth of camera equipment and did no pack it to be checked.

I indicated at the time that the probability of the telephoto lens and or camera being damaged was quite high. She repeated the statement that it would have to be checked. I asked to speak to her supervisor, Ms. Sharon Santiago, who…

Flight 376 from Miami To Philadelphia on 8-1-18

i had a tickets leave lga to gso on 8/3/2018 at 335pm stay at airport untile 1130pm did not get greenbro nc at 1colock am sat morning this not good had to stay at greenbro all night to get a ride home. my ride had left.airport cancelling flight all night long.

My family and I had flights scheduled for July 23, 2018 @ 7:38 AM, Airline Confirmation: ALCTLI, which was cancelled due to a thunderstorm. We were rebooked on another flight for that afternoon at 4:30 PM, which would have caused us to miss the cruise ship departing at 4:00 PM.

I am grateful for the rescheduling of another flight which wasn't best for our cruise ship time, but EXTREMELY disappointed in the customer service experienced with AA. We were notified on July 23 around 5:30 AM via text message regarding the cancellation.

I immediately contacted AA for an earlier flight. Unfortunately, I remained on hold for approximately 50 minutes awaiting call pick-up by one of your representatives. The representative scheduled us for an earlier flight on Delta Airlines, but neglected to…

I filed a Complaint about my carry on bag on June 20 and gave a 5 star rating. Never got a response from them so I drop my rating to 1 Star. It was not about the money it was about the carry on bag.

I am from Arlington Tx not Kennedale. Could some one respect me and get back to me please. I gave you a lot of business over the years.

On Thurs Aug 2nd I had bought a ticket to travel from Sarasota to Balt. I originally was supposed to leave at 10:06 from Sarasota to Charlotte, then second leg was Charlotte to Balt arriving at 2:30. When leaving at 8:00 am for the airport I received the first notice that the flight was delayed.

I got to the airport and eventually learned that the flight to Charlotte would be delayed to the point that I would not be able to make any connections from Charlotte to Baltimore. No other airlines had any flights for me from Sarasota and the delay was for mechanical problems according to the AA representative.

The AA Rep then suggested that I drive to Tampa which was about 1 1/2 hours away and get a flight from Tampa to Philadelphia, then Philadelphia to Baltimore, which would still get me back…

This is in regards of the cancellation of flight # AA2796 scheduled to depart at 1:41pm CT on 8/1/18 from Chicago O'Hare Airport to Miami International Airport which one after several reports of delay was finally cancelled without any substantial explanation. My wife and I spent around 10 hours at the airport during which we were in line for over two hours to reach the Customer Service counter just to be offered anything but

to return to Miami the following day which was not good because that was a working day for us.

Finally per our request and persistence we got to be placed on flight # AA2541 to Fort Lauderdale which departure time was 6:35pm CT but it was also delayed. We reached Ft Lauderdale at 12:00am ET and consequently we have to pay for the extra hours our car was parked.…

Flight # 5454- 07/06/ 2018 from Birmingham, AL to eventually Venice, Italy to start Seabourn cruise to Athens, Greece:. The following is a sequence of events starting in Birmingham:

1. I am handicapped (leg amputation)- an American employee put a red tag on my walker, leaned it up against the wall near the boarding entrance and told me it would be fine there until we boarded. At boarding time, it was gone. I told another employee about the red tag, etc.. She said she knew nothing about red tags until I showed her a stack of them behind her desk. I have not seen it since.

2. After we had already boarded the Business class flight to Philadelphia and directly to Venice, American canceled the flight ( I think because only 10 or 11 passengers were on it) and rescheduled us on another flight.…

hi , on the 24th of july 2018 we where to fly out to seattle wa. we was going from fay nc with a great nephew taking him to his mother. disappointed child as well as ourselves the flight was 5788.

we have to travel for 50 miles to get the plane,so imagine preparing for that and then you have to return and do it all over again. We paid to travel on the 24th returning on the 26th. we only got to go on the 25th. not fair!

we had so many delays as to when we going to actually fly out ,to not fly at all that day!

My name is William Jackson a (Retired Disable Veteran). This pass weekend I had a very bad experience with some of your employees. C. connecting flight headed back to Atlanta Ga. Where we went to the Customer Service agent just before you board.

Just before boarding they ask would anyone like to give up there seats to get a voucher starting out with $240, then they went up to 500, 800 then when they got to $1000 (NOBODY MOVED) so my wife went to the counter to obtain the vouchers for us both which first come, first serve, BUT this young man who was flying on a (BUDDY PASS) waiting to get on the plane just stood there for a couple of minutes, then

told the lady he would take one of the $1000 voucher while my wife was standing there, which the customer service lady gave it to him instead…

Good afternoon

5th attemps with no reply only an acknowledgement receipt and informing me that me complaint being actioned but nothing happening, WHY? 6th attempt as my e-mailwas incorrect in last complaints - it is dwynwenjo@yahoo.co.uk. Thank you.

Your Reference number to this request: 1-27437937968

I am receiving flights feedback requests from yourselves which I would be delighted to complete once the above enquiry has been completed satisfactorily.

Still not received a reply to the above enquiry dated 25/07/2018, all I require is the procedure to reschedule a flight as I had to divert from Belize to Mexico instead of flying direct from Belize to London. Spoke to an AA Consultant in Belize whom advised me to buy a ticket privately from Belize to Mexico so I may get to Mexico in…

I traveled from Miami to San Juan on the 18 of July , flight 2414, I was assigned a window seat on the back of the airplane. I arrived at the airport very early in order to change my seat .

11 , therefore since I am a very tall person, 6 feet 2 inches I decided to buy it,nevertheless it was a center seat. When I arrived at the point of the gate, I ask for a better seat and I got an aisle seat , which is better for me even though it was not a Main Cabin Extra.

I think i deserve the return of this extra money i payed for the seat. Since I didnt enjoy a main cabin extra seat. I understand seats may become available at last minute, and your personnel do a great job trying to accomodate and satisfy many requests.

But remember one thing is bussines and another is not to feel you are being…

I don't know if I can say everything in 100 words. I have traveled to Abilene,Texas several times over the years. This last trip was the final straw. M. M. that flight was delayed because we had no crew they were late. M.

We get to DFW and make it to our gate to go to Abilene Regional only to watch our plane pulling out. Not our Fault. M. M. once again delayed no crew, then no plane. M. once again delayed no plane, then a tornado.

We finally board and then sit on the runway because the crew had not run their computer check, then there is another issue. I've lost count with the issues and excuses by this time. M. M. just in case there was a delay.

I just turned 65 years old and I had to spend the DA-N day in a airport. On the way back on July 17, 2018 6:31 flight. a delay from Abilene…

My son just turned 18 and he was traveling alone on july 27 from Dallas to Indianapolis. Flight 2711 scheduled for 8:29 PM and arranged somebody to pick him up from indianapolis airport. Flight was delayed to 9:15 then 9:25 then 9:35 then 9:45 and finally departed at 10:16.

It was very embarassing when he came out from indianpolis airport at 1:30 am and there was no ride.

Record Locator WIZWAJ Myself, wife and 2 19 year old daughters were returning from a wonderful vacation in Grand Cayman last Sunday, July 22. Our flight AA822 was late leaving Grand Cayman, but arrived in Charlotte in enough time to catch our connecting flight AA1749 to Pittsburgh.

That flight was delayed and eventually cancelled. We were then scheduled for a later flight Sunday night, but was also delayed and cancelled after midnight ultimately because they couldn't get a crew to fly the plane. Stood in line for over an hour to try to schedule a Monday flight to NYC and then on to Pittsburgh for 4 of us.

We returned to airport in Charlotte at 7:00 AM and managed to get scheduled separately, 2 and 2, from Charlotte to Pittsburgh later Monday night. One of those two flights was delayed by…

This flight was a nightmare for sure. We boarded the plane as if all was well and then sat on the tarmac for well over an hour only to return to the Charlotte terminal. Told not to leave the area because of the uncertainty of when the plane would be leaving again.

Finally boarded the plane and headed for Hilton Head where we circled HH for over an hour before the flight was turned around and returned to Charlotte. We were then told again to stay at the gate as they were trying to get a different crew to take us back to HH when in turn they cancelled the flight about 8:15.

I should have arrived on Hilton Head that day at 2:00. I understand that you say this was due to weather and they American does not have to provide ANYTHING for us. I have lived on Hilton Head for a long time and I am…

On 17 Jul I was on an American Airlines Flight from Fresno, CA to LAX. I was assigned to an Exit Row and acknowledged that Yes I could perform the required safety tasks if the situation were to call for such action. Prior to our departure the Stewardess informed me that AA recently issued a Policy that passengers in Exit Row seats would be provided with free alcoholic beverages! You CANNOT be serious!!!!!!!!!!!!!!!!!!! Can you imagine the law suits if something unfortunate were to take place and the passenger in an Exit Row seat was found to be under the influence of free alcoholic beverages provided compliments of AA???? Good luck with that! Suggest you revoke this policy forthwith.

Dr. Harry Howitt 210 861-9479

I made airline reservations in February 2018 to and from Tokyo, Japan on June 23, 2018 returning July 3, 2018. Diamond Princess Cruise Line ad -vised me that American Airline would give me seat numbers but I should wait for a later date to apply for seats for Cathay Pacific. ).

The person who assigned us the seat was very nice. I went on the internet and checked out the seats and was pleased that the seat were in mid-plane. We were assigned seats 41 B & C. We arrived at the airport before 7 AM, our flight was not until 10 AM.

We were assigned the last two seats on the plane 72 F & G we were told that there were no other seats available . I 'm 92 years of age, my first air flight was a flight to Miami, Florida in 1985 and I have traveled on many, many airlines and I never had this…

well on 7/22/2018 my mother in law was leaving to mexico to be exact to Morelia, when my husband took her that morning, the employee was rude and did not help my husband told him the she was not on the computer and the she did not had a reservation, so he went home with an elderly person, so at 11am I called and ask the airline what happened, and they told me the reservation was cancelled the she did not show up so

they canceled her, and talk to the supervisor and he told me the we had to pay 200dlls penalty well I don't feel the we are the ones to pay for something we did not do so can you please look at this is was in Desmoines air port at 4:45 am I want my money back don't think is fair we had to pay extra

We were scheduled to fly out of Birmingham Al on 07/14/2018 to Miami and then down to Curacao to celebrate our 30th wedding anniversary. We arrived over an hour before departure with many people waiting to check in. Once our turn the check in attendant said we were to late to check our bag in and would have to reschedule our flight.

No other flights were going out of Birmingham Al until the next day. 00 penalty to fly out the next day. We understand to rules with cut off times to check in baggage. I need someone from customer relations to contact me please on this issue.

Home # 205-372-4635 or cell 205-657-5428. We lost two days of our vacation due to a very unprofessional employee not willing to help.

e. when I first received the notification of delay I checked in and was told my flight and connecting flight were fine, but 30 minutes later another person at the check in desk told me my flight had actually been canceled and

I was now scheduled on a flight about 5 hours later leaving after midnight leaving me, a women, stranded alone in the airport after midnight. Multiple people said they were very willing to give up their seats, but there was no announcement asking if anyone was willing to give up their seats and when several men came forward to offer their sets they were rudely told they would have to wait in line to give up their seat.

The men offering to give up their seats said they did not know they had to wait in line to give up their seats (they offered after a lady in line…

I love American Airlines and have always except a couple times used another Airline because of scheduling. Pilots are Great. Attendents are so helpful. I rated five stars because of my experience using American Airlines in the past but feel I was singled out after cleared at the boarding counter and about 2/3 down the ramp the nice lady who ok'd me to board came down the ramp and

said I had to check my carry on in and I was charged $50. First time this happened. I took pix of overhead cabins and people departing plane who had larger carry on's and some a back pack also. This happened 2x's before because of no room and my bag was checked but I was not charged. Please re-fund me.

I honor rules but not what happened this morning. THE FLIGHT WAS FROM Pittsburgh to Dallas Flt AA892 6:07Am The…

Booked the trip to Cabo Saint Lucas for my good friends' wedding. I was 2and half hour earlier than the flight departure time to check in then realized that my name was not correct in the system ( my name is correct on the paper I have on hand which I printed out after booking the trip successful.

The staff at the airport were nice and tried to correct the mistake made by original staff took the order, it still took more than 2 hours to make it right , but it was still past the boarding time so they couldn't put me on the plane to go to my friends' rehearsal dinner in Cabo Saint Lucas, instead of sending me home to catch the early flight next door.

It cost me a night ocean front hotel in Cabo Saint Lucas I already paid for it, plus the taxi I had to ride back to my place , the drive the…

68 years old and handicap so I fly first class to be close to bathroom not walk far and pick my seat. fl from Dallas delayed, put on another airline to make connecting, delayed again.

first flight not isle seat next flight 5 hours not first class row 30! can barley walk and then no food or drinks and no luggage for 24 hours bought ticket in April to assure seats very disappointed with your service and expect more then just the difference in price.

hopefully you can do something to make up for this nitemare before I write a review and take this to social media. have never had such a bad experience flying first class on any airlines, the only good thing was you put me on Alaska Air and they were nice and not as rude as your people at the service counter that told me to go stand in a long…

On July 17 @ I was had a return flight scheduled for 6:40pm to return to San Antonio Flight 1751. When arrived at gate we were told the flight would be delayed to mechanical errors with the plane. The flight was then scheduled for a different time 8pm, however the flight was delayed again for reason of mechanical errors with the plane and apparently no Pilot to fly the plane as what we were being told.

Flight 1751 was delayed again until 9:30pm, then 10pm @ B14 Gate then12:15am July 18th , then July 18th 1am in which me and my wife had to walk all the way to the other side of the airport from Gate C21/22. then the flight was rescheduled back to 12:30am then delayed again to 12:45am, then cancelled and I had to rebook my flight.

My wife Reina Lopez missed work, I missed a very important…

someone opened my suitcase and took 2 brand new bracelets left the tags but took 2 of them. very upsetting to say the least the flight was to Ca on july6th the rest of the flight was great but it will be a long time before i consider you again.

I would like for someone to contact me regarding my recent flight from New Orleans July 9th 2018. My flight was delayed (5) times and finally left out of New Orleans to Dallas Fort Worth at 12:00 am; on July 10th, arriving in Dallas Fort worth at 1:25 am.

My next flight to Sacramento did not leave until 10:34 am. Because this delay was due to mechanical issues, all customers were given hotel vouchers, taxi and f$10 food voucher. When I attempted to call the hotel to make sure they had room for me; I was told by the Hotel attendant that they had already communicated with American Airlines letting them know that they had zero vacancies.

Because of this issue, I had to sleep in the airport w/o my C-Pap machine that I must sleep with daily. When I went back to the American Airline Agents to…

12 JULY2018 BOARDIED :AA1612 AT 14:30 TO DFW . (5) HRS LATER AND DUE TO BEING DISABLED AND NEED A WHEEL CHAIR TO GET TO MY CONNECTOR . I WAS LEFT AT THE PLAIN RAMP FOR OVER (15) MIN. WAITING ON SOME ONE TO TAKE ME FROM GATE C-21 TO D-40.

DUE TO THE LIKE IN JUDEMENT I MISS THE 20:00 FLT. DUE TO AMERICAN AIRLINE SHUFFLING ME BACK AN FORT MY BLOOD PRESSURE BECANE UNSTABLE AND I WAS NOT ABLE TO ACCOMPLISH MY WORK ON THIS TRIP. ON 18 JULY 2018 FLT.

AA2426 TO GSP WAS DELAYED BY (35) MINS. BECOUSE OF NO FLIGHT CREW ,ON ARRIVAL T GSP MY WALKER WAS LEFT SOME WARE AT DFW I WAS TAKEN BY WHEEL CHIR TO MY WAITING AUTO AND CURRENTLY I HAVE NO WALKER.

AS A DISABLED AMERICAN VETERANS I'm PROUD OF THE NAME ANERICAN BUT YOUR AIRLINE HAS TARNISHED THE NAME WE VETERANS FOUGH TO UP HOLD

On Friday 6/8/18 I scheduled a last minute trip to MIA due an important family matter which I need it to attend by a certain time (RDZDLD). I did not make it as I did not make it to a last minute gate change at LAX by AA whom failed to notify me at least few minutes in advance to have enough time to run to the new gate which caused me to miss the plane and

there on completely ruined my whole reason to travel. What is AA going to do to mitigate the losses I incurred and what is worst, the aggravation of the awful deficient service to its passengers?

I already submit a complaint my flight was on July 3,2018 I need a Supervisor to give me a call ASAP 803-387-5722. My flight number was 1489 my daughter and myself. Thanks can't wait to hear from you.

Bought ticket for my 73yrs old mum on flight 3724 from New York to Cincunnati on 8/19/2018 she couldn't get on board because no one was ready to assist her find solution to a problem when checking her baggage in. I called the support line to seek assistance and the representative didn't offer any help but said it's just a basic economy ticket. Do we have to lose our money cos it's just a basic economy ticket?

recenly we had a short vacation with our son in NY . DELTA AIR LINES LOST OUR LUGAGE at the end of this complaint to them sent us fifty dollers no appoligy. At SYACUSE ON OUR WAY HOME we where book on American air lines we waited 4 hrs then they informed us the plain was broken down I was insulted by a heavy set woumen sayingI was to heavy to push my husband heard her .

my husband and I are on wheel chairs we get to the second plain our seats was at the very back of the plain i AM SO VERY DISAPOITED. on how we where treated so I wrote a lE mail to complain now this lady called back her name wasJENA HER EXSTENTION WAS ANY GOOD SO HERE i AM SIR i DONT WRITE VERY GOOD BUT

PLEASE CONTAKE ME THANK U SORRY FOR DRAWING OUT BUT i DEEPLY HURT WE SAVED UP A LONG TIME WE ARE ELDERLY PEOPLE WITH…

On July 6 my friend and I had flown from Phoenix to DFW and had a connecting flight 3872 with American Eagle to Shreveport,La. The flight was scheduled to leave at 2:45 and after comedy of malfunctions having to refuel at least twice because the fuel truck ran out of fuel and then a mechanical problem and waiting and having to get off the aircraft we finally departed DFW at 7 PM. i sincerely believe the pilot was at fault to some degree as well as maintenance and fueling. Probably not the only customer that complained, In the future I will trying to avoid flying AA.

Kindest regards,

Buster Faris

You cancel a flight from Jax to DFW tonight ( 07/15/2018)for my fiancé who has a consulting job in Dallas. 00 dollars for the week. How do you make that up to her?. She is stuck in Jacksonville, Florida. Delta would never do this.

I'm a 3 million miller with Delta. She was a die hard American Airlines supporter until this. any Ideas?

m. suppose to take off at 11:51 so we headed out to our destination and then was informed that we had to stop in Philadelphia to fuel so we stop got off the air plane for bathroom break and food we got that then return back to the plane we sat for hours after hours waiting to leave.

The pilot keep saying we waiting on Clarence to take off. That Clarence never came we sat on that HOT PLANE for at least 4 to 5 Hours! No air I couldn't breath I was feeling faint I hit the button for someone assistant and they came.

I ask for the oxygen mask wasn't one I also ask for a cup of ICE of course it wasn't any she brought me cup of HOT WATER what was I going to do with that? This was the WORST trip of my life.

A two hour trip turn into a all day process. We never made to our destination only by…

On May 7, I booked a flight for my Pastor and Missionary friends from Miami to Port of Spain. It was part of our trip to Europe. We take equipment for audio, video, computers and Photo cameras along. Even when we streamline all the luggage and travel as light as possible for 3 weeks, we still have expensive equipment, which we cannot put in the luggage, but have to carry it on the plane.

They flew from POS to MIA with Caribbean and connected with Lufthansa to Germany. On the return we were able to check the luggage with Lufthansa all the way through to POS, and they continued the flight from Miami to POS with American Airlines. We were very happy with that because it is always a time issue to connect in the US.

Meanwhile, we got the news that they were not able to take their carry-on on…

Hi. I'm Jerome Boyd Jr. m. We got on plane sat for hours from storm in Phoenix. So then they said we needed gas because we had to fly around which would double the time, next one of the stewardess got sick so the pilot said that we could get off because we would miss our connecting flight if we had another destination.

I get off the plane and had to stay at airport all night. Wow!!! Incredible... I would like to be fully compensated for the worst flight experience yet. I'm sorry do this was just horrible. My code is QOQJOA My phone n # is 954-870-1222

On June 23rd 2018 my husband and I and our daughter were on American flight #5844 from Wichita,Ks to Tampa,FL leaving at 5:00am. We arrived late in Dallas and ran to catch our connecting flight #1351 to Tampa. When we got to the gate we were told that our flight was being delayed at least an hour.

Upon arriving in Tampa my husband received a message on his phone that our luggage was not on our flight would be coming on the next flight. Talking to them at the AA office by the baggage claim, we found out our luggage would be there around 2o'clock.

We were told we could go ahead to the cruise ship but that it would take 4 hours for them to process our luggage and by then the ship would have left. S. It was American's fault for not putting the luggage on the correct flight that had an hour…

Ref#1-27259688910,I had a horrible experiecne with your airline. I hope this never happens to anyone else. Your airline took me and my family throuht hell it was a horrible experience you rescheduled our flight so many times until we almost missed out destination.

We were a group of 14 adults and children who were tried and getting very restless some of your staff was very kind and some had very horrible attitudes. Thank God for the one that cared and delayed a flight for us so our destination was made.

Coming home was almost the same except we did not make it home until the next day it Wes late at night all access to food was closed we had to leave the hotel walking to find our children somehing to eat. Next day was horrible we stood in three different lines got to the airport at 7:30…

We landed in Miami (MIA)on June 28th 2018 on flight 1089 from Bridgetown (BGI). Due to a plane needing a tow-bar in the gate where our plane needed to taxi in. The plan needing the tow-bar was blocking the path to the terminal.

We were forced to set on the tarmac for over two hours, all the time being told that all connecting flights were also delayed, which was not true. Our connecting flight left and we were told that we needed to rebook our flight.

Customer service was horrible, we were finally booked on a flight for the next day and forced to stay in Miami. After over an hour of arguments with your customer services reps, and supervisors who would not even give eye contact with us.

We were given vouchers to stay at the Double Tree Hotel. We waited there at the airport for more than…

I filed a complaint over a week and a half ago and I was told I would get a response in 2 to 3 days, I am tired of being pushed to the side because you don't want to here my complaint. I will take this to the media if I don't get a response soon.

I was misled and lied to to my face by a manager at the ticket gate and American Airlines seem to not have a problem with this. Can I please get a response to my complaint?