American Airlines

I am writing in regards to my mothers flight on 7/2/18, flights 2410 and 2351. My mother plane was ground for greater than 2 hour due to mechanical reason. She boarded the plane on time and then was forced to remain on the plan for 2 hour before being asked to exit the plane and reschedule her flight.

During the time that she was on the plane she was not offered anything to drink or eat. She reschedule her flight, board again for the second time and again had to remain on the plane for 2 hours due to security reasons, again not being offered anything to drink or eat.

She was not offered at any time food vouchers to eat while she waited between this 2 flights. I feel that she was treated unfairly and that no person should have to wait on a plane for 2 hour without their needs being met ie:…

First of all, I usually fly southwest as they include 2 bags. My flght had had cost double the price, maybe being the located, okay. Bags cost me an addition $140 (both ways). I was somewhat ok with that As the plane was a lil roomier.

The problem came on our return flight where I didn't notice of any weather problems except for arriving late to pick up approximately almost 1 hour behind schedule, then when arriving, waiting an addition approx. 25min late to be able to get off the plane to pick & get to location to board, However causing us to miss our flight because they'd need 45 min to be able to send the luggage.

I didn't know why we couldn't just aboard & pick up our luggage in our hometown at a later time. Then they weren't able to book us another flight that made sense until the…

June 6th flight from Louisville to Dallas. Got my ticket ,the Agent said my bag was good for carry on. Boarding my flight I was told I had to check in my bag and was charged $50 . For a carry on !!!!

And the attendant was so rude. I want my $50 Back asap. I use the same bag as a carry on for all my trips.

When my new luggage ( 1st time use ) arrived in Punta Cana, it was wrapped with AA strapping tape. The zipper was broken. I have photos which I took before opening the suitcase and I had to get creative by stitching the zipper closed with Dental Floss ( very strong!

) in order to get it home. 99 ). My flight and baggage information is as follows: FLT # 845 - June 20, 2018 10:26 am arriving Punta Cana 2:20 pm. BAGGAGE tag # AA 87 86 50 (7001878650) PNR: IHDJVN Respectfully, Paula Kearney-Cuff

I flew American airlines for the 1st time with my wife to St Lucia we left las Vegas on the 19th of June and returned on the 24th of June

we upgraded our tickets both ways from las Vegas we upgraded to 1st class no service at all not even offered a glass of water next flight at least they offered you something flight coming home but were still very rude we upgraded our tickets coming home for more leg space saw there were 2 seats open in 1st class tried to get them instead they brought someone from the back of the plane who was a very large man and took up both seats I don't know if this is normal policy for your airline but in the future I would think twice about flying with you I always thought if you upgraded you would be treated better than we were probably nothing would come about…

so is there a problem today on this site. I would like to complain about my flight from louisville ky to huntsville al my spouse was informed my flight would be an hour late which was not true since i was already in huntsville she informed my ride of this which resulted in me sitting there for an hour and

a half on my return she was informed my flight was cancelled till the next day this also did not happen this undo stress on my family and those who were to pick me up this was all not needed i was disappointed in this treatment. thanks Herbert c Pate

Baggage space is limited to an appealing degree. Every flight seems to have the gate attendant begging people to check bags, and is overbooked.

I purchased a ticket, and expect to have sufficient room for my bag in the overhead bin.

Please buy airplanes with more storage space. The airline with the most storage space will sell the most tickets.

BSSS, Baggage Stowage Stress Syndrome is the leading fear of today's traveling public.

Please fix this.

Our daughter, Maureen has been at the Philadelphia International Airport since 1:30pm today waiting for AA flight 5342 (Wilmington NC). We have called your Customer Service Department only to be disconnected twice once after 56 minutes and now and 1:30min. The counter people have not been helpful at all in communicating with the waiting passengers. She is at gate F1 in the Philadelphia Airport. She has been waiting at the Gate F1 for four hours with no end in sight. This is completely unacceptable!!!

Bernard E. Driscoll

On Wednesday, May 23, 2018 I took American Airlines flight 2216 from Chicago, Il to Portland, OR departing 5:40pm. I was the first person in one of the last groups to board. As I stepped into first class, a stewart asked me to "wait" and then proceeded to ask every seated passenger in first class for their drink order.

I had a carry on bag plus a personal item and had waited some time to board. Only a few people ordered a drink and most looked at me, standing behind him, waiting to get through. In some countries, on public transport, people give up their seat to a senior like myself with grey hair.

For an American Airlines stewart to ask me to wait while he took orders that could have waited, was not only a surprise but rude. I think he would have gotten more drink orders if he had…

on June 14, 2018 I flew from Sacramento, Ca to DWF on flight 2338. Before boarding in Sacramento passengers were told if they had roll on, carry on luggage that it would not fit overhead and courtesy check bag at door.

I have a new Delsey Luggage bag from Paris and complied. When I arrived at DWF I went to baggage claim and retrieved my suitcase. The brown trim was ripped away from the bag and black scuff marks were on the light tan side of the case.

I have attached a picture of the damage. Otherwise I have been very pleased with the polite and professional attention from your airlines. I have never filed a complaint before but hope that some compensation will be forthcoming. Thank you. Deloyes Bathe 2311 W. Grapevine Mills Ci. Apt. #1309 Grapevine, Texas 76051

I cannot get any help with my lost bag. None..No one at American Airlines knows anything. Thanks

My flight was canceled last minute June 12th. I missed my meetings, my company dinner, It was a great inconvenience!!! Plus I got to spend another 7 hours in your airport. I was never told why the flight was cancelled.. Just is.

You made my trip hateful from the very start. I will never use you again.. I should get a refund of my ticket!!!

My flight was canceled June 12th HEHTBE out of Dallas. It cancel it seemed minutes before I was to board. What an inconvenience. I missed my company's dinner. My meetings. Everything that I had scheduled. I was rerouted to a 8:45 departure.. Wow!!!

I got to spend 7-8 hours in an airport. I am so not happy with this whole experience. I really will rethink if I will ever book with American again. I feel I should get a total refund of My ticket price.

You ruined my whole trip!!! I wouldn't even give you 1 star you deserve none!! com. but I won't hold my breath

had a flight from san antonio, tx to wichita, ks on the morning of 6/2/18. i upgraded seats on friday night 6/1 around 10pm. at 1 am saturday 6/2 got a text that the flight was cancelled. what was cancelled was the connecting flight from dallas aa5754. called aa and asked if they could find another airline and i got no help. i myself was able to book on united airline that morning 6/2 with a flight to wichita. im out the ticket price plus the upgraded seats and the additional costs of a one way ticket. eveytime i use aa there seems to be a problem.

cindy

On 6/6/2018 I took nonstop flight 403 from Las Vegas to Philadelphia to attend my brothers wedding and a family reunion with siblings I rarely get to see. I wanted to take my small suitcase with me on the plane, but was not allowed to do that.

Your agent insisted I check my bag. I did, and your airline promptly lost it! I am now across the country with the clothes on my back, no prescription glasses, no medication, and an automated voice telling me you still can't find my bag.

Thank you for ruining my trip, and offering impersonal and inept service. How exactly do you lose luggage on a nonstop flight? If a passenger has a small suitcase and wants to bring it on the plane, LET THEM. Especially if you can't be relied on to keep track of it when it's checked!

I don't fly often, but this…

00 eVoucher (via a separate email) for each of you toward the purchase of a ticket to travel with you. I hope that I am giving you enough time, however I am ready to use those Vouchers. As of now I have not received them, our record locator were SQSZHV.

Any more information you need from me, please let me know. Thanks for your Support. Arthur Irving 909-907-5578

I am so disappointed at your service. I called and requested a wheel chair from gate to gate for my old age and injury passenger. I found out that wheel chair came pick her up after a very long flight from London but was taken to wrong gate. after few hours because she was suspicious at where she was, she then asked a stranger who took her to the correct gate for the flight by walking far distance. she is now in pain on knees and back. I suggest AA better start ready for hospital bill and extra. Very disappointed to here this while am still on deployment.

KADIRI, WASIU US Army

American has actually surpassed Spirit Airlines as being the worst, my wife and I recently, we arrived at the airport 21/2 hours early for our flight and went to the gate shown on our boarding pass, At some point the gate was changed however because of all the passengers in the terminal gate areas and 5 or 6 agents all talking on the PA system simultaneously we were unable to hear the gate change and the phone app did not notify us in a timely fashion.

Anyway 15 ninutes befor the flight was supposed to leave my wife checked the monitor again and noticed that the gate had been changed to the gate right next to us about 20 feet away, we wnet to the podium and was told by the gate flunkie that the flight was full and the door was closed (dorr isn't suppoe to close until 10 minutes before but…

On March 4th 2018, because of a fueling situation, our plane left Queretero 45 minutes late. The pilot did make up some time, but we didn't reach the gate until about a 1/2 an hour later than expected. We were traveling with pets, and it took us a little bit longer to pass through customs. We reached the gate 3 minutes after they closed the doors. We saw the plane, the ramp was still connected. However it was too late to board. If we would have left Queretero on time, we would have made the flight. There were 3 of us and the attendant at the desk gave us 1/2 off of one, not 2, rooms at a hotel because we had to wait till the next day for a flight to Toronto.

I am quite upset because it was not our fault we missed the flight because of the fueling issue. Had the plane arrived on time we…

My wife and my return flight from Rome, Italy to San Francisco, USA on May 4, 2018 was changed by AA due to a flight delay that would have caused us to miss our connecting flight in Dallas, USA (Record Locator EOOGXD). I had paid to upgrade our seating to premium for the extra leg room on our original flight.

I had to reselect our seats for the new flight and again upgrade to premium for the extra leg room. 81 more than the upgrade fee on my original flight. I submitted a refund request for the upgrade fee for the new flight (Confirmation Numbers: 0010623270345 and 0010623270347).

When I received confirmation of my refund, I was very surprised to find that the refund was for the upgrade fee amount on the original flight…

My May 13 flight from Budapest to Philadelphia AA97 was supposed to board at 10:45am however we did not board till 1pm due to mechanical issues with the plane (hydrolic pressure). Weather was not a problem. My husband and I had a connecting flight from Philadelphia to Boston which was to board at 5:10 however we were told,and it was apparent, that we would miss our connecting flight.

Although we asked Numerous Times at the American Airlines counter for them to book us on a later flight which was leaving at approx 7pm or another flight which was leaving at approx 8pm they refused to do this despite there being seats available. We were told that we could do this in Philadelphia.

After a 91/2 hr flight with no entertainment since the system was down we landed and the flight attendants made…

It’s about shelle, the racist lady. On flight 949 Miami to Haïti on May 2nd 2018. I was in 3F next to me was a white man, in fact the whole row were white but me. ” while the treatment for tha guy next to me was like king and everybody else.

To begin with, she served me a cold bowl of nuts, despite that she took my order for pasta for more than 15 mins that I waited nothing happened to the point that the guy next to me had finished with his food mine was never delivered. After 20 mins or so I managed to make eye contact with her she asked me if I hadn’t eaten?

I replied to her who took the order? She then stretched her arm over the counter and handed me a cold pasta tray. In the meantime, the towel, the glass and the bowl of nuts were on my seat tray; I asked her to vacate those items in…

On 5/07/2018 leaving RDU airport bound for LGA my luggage arrived two hours later. Your staff were extremely ineffective in helping me to locate my luggage. They walked me back and forth from one luggage terminal to the other. After two hour of this my baggage finally arrived.

However by this time having a pinched nerve in my lower right side of my back I was unable to walk without great pain and numbness in my right side. So upon trying to make it to the parking lot I fell head first and was unable to stand on my own needing help to get into the car.

After arriving in PA which was my final destination, I had to be seen in ST. Luke's ER where I underwent serval test I am holding AA & their staff for negligence as well as LGA. I am asking for all check luggage fees as well as other…

i booked a flight to montgomery alabama,flight changes were made,i was not notified. the reason for my flight was to attend the college graduation of my granddaughter in auburn, alabama and my daughter was going to pick me up in montgomery. m. 37 dollars. i would appreciate reimbursement. sincerely yours, jerome robinson

My booking reference number is JMCMVC, first off, I had to change my flight date from Las Vegas to Washington and correct my surname to Brandes because my son who booked this trip used my married surname San Buenaventura and not my maiden last name Brandes reflected on all of my legal IDs/documents.

The representative on the phone whom I spoke to was very efficient and helped me to rebook my flight and correct the surname but she failed to mention that all my existing seats reserved for the multiple flights that was booked under that reservation would be totally erased or deleted. We reserved seats during the booking online because I was travelling with my family from BMI to SJ PR thus my stress began.

I found out later on when I arrived at the airport for my first trip that my original…

My Mother that is 84 years old in a wheelchair was stranded on American Airlines Sunday April 29th 2018. She missed her flight from Dallas, TX due to flight cancellation to Nashville TN. She was scared and crying!! I drove over an hour to Nashville TN airport to get her and she wasn't there!!

Then had to come home and go again the next morning to the airport. We use American Airlines a lot. We hope American Airlines will give my Mother a free ticket since she travels 2 or 3 times a year.

Your company doesn’t even rate a single star! I fly Southwest weekly but had to fly American this week to get to Little Rock AR. Wow what a difference. Your people treat passengers like livestock. Entitlement attitude! Like I was doing them a favor.

American has a great deal to learn about how to treat passengers. Two of my four flights were late. They took my bag in Little Rock on the return but when Ingot on the plane here were 4 or five places to put it in the overhead!

You and your team are really organized! Had to wait an additional 3 minutes for my small bag in Las Vegas! That was after the flight was one hour and 45 minutes late taking off!! God I miss Southwest. Needless to say the only time I will consider American in the future will be in pure desperation!

Thank you for a…

I was to travel on AA flight 1641 from DFW to MCO on May 6th. The flight encountered numerous maintenance issues and was delayed for over 5 hours. Flight 1641 finally took off at 12:28am and arrived into Orlando at 3:34am......I arrived at my hotel at 4:30am for an 8:00am meeting the following morning. I am a frequent flyer with American Airlines and this is by fare the worst delay I have encountered.

I look forward to a reply,

Gregory Michael Jehlik

On May 4th my flight AA1753 was delayed several times, then cancelled at end of night, when I went to gates to see what to do there were two lines to get changes, I let people go before be as some were more frustrated than I, the other line was down to 1 person so as there were only myself and one other left, I walked to other gate and as I got there he said "I just clocked out".

I went back now I was last one, and the only one who had to be rebooked through a connecting flight in morning. I was not happy, I paid for a non-stop, I won't do connecting flights. He said only other option was 5:45 pm.

The employee said there was nothing else he could do, did not inform me I could use another airline, I ended up just coming back home, telling him that wont work for me. Called AA when I got…

I have traveled approximately 200 times in first class in my many years traveling and never experienced such poor service as on a recent American Airlines flight. I want to mention too that this is the first time I have ever filed a complaint after about 45 years of traveling.

On April 24 on AA412 from Philadelphia to San Francisco, I boarded wearing a blue blazer. I held the blazer awaiting the Stewardess's (Sandy) assistance in hanging my coat. I ordered water and my wife, Diane ordered a ginger ale prior to our take-off.

As Sandy was delivering the ginger ale, a hole in the plastic cup caused the beverage to leak all over my coat. Sandy briefly apologized, speaking to the hole in the cup as the cause. Surprisingly, she never again addressed the incident or took my coat for hanging for…

Outward Journey. After a small delay in Manchester my family (11 passengers in total including children) arrived in Philadelphia, we had a connecting flight to Orlando. Whist waiting for our luggage we were informed there would be a delay collecting bags due to a technical issue on the plane, The delay was over an hour which resulted in us missing our connecting flight.

We were then put onto another flight 3 hours later which caused us problems on our arrival in Orlando with transfers as we had to pay an extra $200 for another transfer. On the flight we had paid to book our seats so the family could sit together and on the connecting flight we were sat separately.

We were told they were enough seats at the front to accommodate us but we could not have them as it cost more money to sit…

I am not one to ever complain, in fact I try to calm others down when they get upset over silly matters. With that being said, I did feel compelled to let you know I just had the worst travel experience of my life, and I mean both the going and return flights equally bad.

I left Midland Airport on Monday 4/918 flight #5993 and that leg of the travel went well nice crew and clean plane and left on time, and now the fun begins when I arrived in Dallas I boarded flight 2387 to Charlotte NC, The flight was severally overbooked and my seat (that I reserved) was moved to a center seat 29E (I am 6'2" and approx.

245lbs so I try to get aisle seating. Then the 737 had mechanical issues so we all just sat there waiting, the captain did keep us informed which made it a more bearable and still landed…

Ohare airport 6:00 am on Thursday April 12, 2018. Security checkpoint 7. A woman named Evelyn (red blazer) was shockingly rude to me as I asked her if there were other security checkpoints open at the other end of the terminal; the line was moving unusually slowly.

I mentioned I’ve never seen it this long so early (at least not in the past couple years) as I travel often for work, typically in terminal 1 or 2. It was a simple question and she told me I can just go fly United then.

I understand maybe there is nothing she can do, but saying that along with a simple comment of apology for the wait would have been a less aggressive, more acceptable and more normal response. A little politeness can go a long way, and so can a lack of it.

Me and my husband were scheduled to leave for a flight to Tucson ,Az for mya father memoreal service . one hour prior to departure time we were told that the flight has been canceled and that we would have to be placed on another flight. we missed the wake.

I know things happen but missing my father service is some thing that I can never get back. J

Check in lady didn't know the luggage policy for military. Tried to say had to pay for luggage and carry on bag, including a diaper bag! Then they don't even allow people with children or soldiers in uniform to board early when all other airlines do.

And on top of that, the carseat for a child is required to go by the window and the armrest won't go up on that side to securely tighten the seat belt around the carseat. Very disappointed in their service.

Our flight was cancelled in Philadelphia going to Syracuse. We could not get on the next flight. But would need to wait until morning. We said we would try standby as well. They did not allow us to bring our carryon luggage from west palm beach.

They told us the overhead compartment was full. My husband has life supporting medical equipment including a cpap machine and a heart monitor. Plus our overnight clothes and toiletries for a delay like this. We were not able to retrieve our carryon bag.

We had to pay for a hotel and food and go there without any of our personal items including necessary medical equipment. We were given the runaround at the airport sent from counter to counter. We spent our entire day there.

We have been an Advantage member for many years flying USAIR and now…

We were on a flight to Maui and it was cancelled due to maintenance problems. We ended up stuck in Phoenix. It was 1200 in the afternoon, I find it difficult to believe they couldn't get an airplane to fly us to Maui. No one notified us until after the fact, I found out from the people in front of us.

We went to the counter to procure our new flight information. There were 3 representatives there assisting. We were in the middle line and were being helped by Ida. She was not helpful at all. We had to settle for 2 rooms when we had 3 families travelling with us. The gal at the next station gave perks to her customers, like $airline credits. When we asked, Ida was rude. My son went over to the person handing out the credit and she told us she only gave credits to "her people" Great.

We…

My advantage #1MV50B6 for flight details. I was treated unprofessionally and denied a hotel voucher after being delayed at the customer service counter for over two hours. Your staff members were not helping, are on their personal phones, and laughing at customers. It is all recorded.

I have video and witness evidence. I was denied access to a supervisor when I asked. I would like reimbursement for hotel and my complaint will end. I have the receipt and used my AAdvantage Credit card for proof. We were humiliated and felt threatened at your service counter.

Please reply by return email.

Agents at the boarding counter extorted money from me for a double baggage fee. I was forced to pay a fee despite a bag that fit the requirements for boarding and flight that was not full, and was verbally threatened by the agents.

Out of curtiousy for my fellow next seat person I asked a stewardess to give her/him if possible, a different seat. It was done. Next, an aa service agent, a Mr. - I was in a very humiliating way asked to deplane.

Never since 1976 when I started to fly this route, did I experience this!! I am outraged!! and very disappointed to have been treated like a criminal by aa.

Very disappointed with service received. On March 22, 2018 I flew on Flight AA327 DCA to DFW. Before departure in DCA, there was a maintenance problem that delay the flight by almost and hour and a half. We arrived at DFW and tried to make connecting flight AA1268 to SAT which was to depart at 8:45pm.

The crew on AA327 told us that we should be able to make our flight since they were to be the crew on that flight. About 12 of us hurried from Terminal D to Terminal A and made it to the gate at 8:25pm only to have the door closed in our face.

The supervisor saw us coming and hurried to the door of the Jetway closing it behind her and did not come back up until the plane left the Jetway. Then I proceeded to the AA Admirals club to book the next flight out to SAT which was in the morning of…

Good morning, I was flying as a government trip to Austin Texas and the flight was well on the way. I returned on 23 March 2018. 91. 56 which I don't know what this was for. The flight 1004 was changed with a delay due to issues with the plane.

A customer service representative which I was told to call rebooked me on the same flight leaving 2 hours later and with two connections. The connections would have been: Austin to Dallas, Dallas to Charlotte and then Charlotte to Norfolk.

When I got to the check-in point the gentleman then changed it so I would not have another connection flight, which was Austin to charlotte and Charlotte to Norfolk. Which was fine with me. But I lost my priority for the first flight which I would like to be reimbursed as well as I would never spend a first…

I booked a flight 5 months in advance and paid premium price. I went online 24 hours in advance to check in and my flight was completely different. I called the airlines to ask what happened and why was I not notified.

Customer service was not helpful at all. She told me that they emailed me. I didn't receive a email. She said there was nothing she could do and did not care you were sent a email. I explained my concern that if I would of waited to check in at the airport I would of missed my flight along with catching the cruise.

She did not care and was very condescending stating I don't know what you want me to do about it. I ask if I could speak to a supervisor with my concerns. She told me NO!! I ask her ID number because she isn't trying to address my concerns she would not give it…

Due to me being disabled on a cane,i was left with no way of getting water or food,i was cold exhausted from my flight from London uk,i was very distraught nobody could help me,i could not take my medication, in the end my husband drove 8 and hour hours to come and get me all the way from kenna west Virginia, still today I am exhausted from this ordeal.

Thank you for your time.

First let me start that i paid for a first class ticket over $1ooo flight 1364 Tuesday March 20 from pbi to ord when i took my place to board I was told that FIRST CLass now BOARD LAST!!!!! Then my experience went Down hill I booked my flight and put my dinner request in I was told that they did not have anything Food for me nor was a request made.

I have been flying American Airlines for 40 Years when it was USA The flight Attendant were mean due to the delay we sat on the tar mat for one hour Now you would think that at least they would offer a Drink No they sat and talked among themselves!!! I was furious!!!!

As were the other First Class Passengers!! I finally asked if they had anything to drink for those of us in First Class we were told NO LIE Being a Frequent flyer for almost 40…

2)(locater TLIFEA) submitted an email address for update. was not informed of the many cancellation/ updates or changes on flights via email. Stranded at airport on my arrival and departure trips for hours due to the many changes. After long delay on my return flight, was give a complimentary sandwich by AA staff that was expired, spent over 6hrs at airport waiting for the flight out of Jamaica due to mechanical problems that then

forced me into an overnight stay in PHL without any extra funds for food. This trip left me so exhausted, frustrated and totally took away the joy of my vacation. I had never had such bad experience in travelling and feels it necessary to share.

When I retrieved my luggage at Detroit airport after flight from Phoenix the front of it was covered with a black substance which I cannot get off. It looks like it's oil based but I'm not really sure. This is a brand new piece of luggage & first time used.

While some wear & tear is to be expected, this is unacceptable!

Disorganized, unprofessional service at check-in at PHX and PVD. Had to move to a different line multiple times to check bag at agent direction.

Frequent flier desk unprepared to answer questions. Booked AA cruise and paid in full. This did not count as account activity enough though cruise agent said it would who represented AA.

Very disappointed. Unwelcoming travel experience. Please feel free to call me at 858-943-1499. Would like to see AA thrive. AA has the infacstructure and the staff appears uncaring.

To whom it concerns: On Monday May 19 I had a connecting flight from Savannah to Wichita flight 1251 the Monday flight was canceled and I was rebooked on flight 1251 Feb. 20, that flight was canceled, not sure why it was raining but have never before had a flight canceled because of rain. m. and arrived safely home.

20 i feel should be reimbursed as the Monday flight if had flown I would not have these additional expenses for travel. A voucher or credit would be sufficient, I'm not sure how you handle this but your help would be appreciated. Thank you Craig Stuart

I paid $40 for exit seat. Knowing that if the flight was full, this would provide me ample room for my carryon bag. An expensive samsonite designed for overheads on CRJ 900 and other aircraft. Flight 5533 on Feb 16 Stewardess Ashley (refused to give last name) made me take my carryon out of the empty overhead where it fit easily and check it.

I had to unpack all my electronics. She stated that all rolling bags are not allowed on This flight. Yet others were in the overhead. I was annoyed and inconvenienced by her arrogant and power trip attitude. I would like her to be reprimanded so passengers with carry Ina that fit and are safe can use the overheads.