American Airlines

When I retrieved my luggage at Detroit airport after flight from Phoenix the front of it was covered with a black substance which I cannot get off. It looks like it's oil based but I'm not really sure. This is a brand new piece of luggage & first time used.

While some wear & tear is to be expected, this is unacceptable!

Disorganized, unprofessional service at check-in at PHX and PVD. Had to move to a different line multiple times to check bag at agent direction.

Frequent flier desk unprepared to answer questions. Booked AA cruise and paid in full. This did not count as account activity enough though cruise agent said it would who represented AA.

Very disappointed. Unwelcoming travel experience. Please feel free to call me at 858-943-1499. Would like to see AA thrive. AA has the infacstructure and the staff appears uncaring.

To whom it concerns: On Monday May 19 I had a connecting flight from Savannah to Wichita flight 1251 the Monday flight was canceled and I was rebooked on flight 1251 Feb. 20, that flight was canceled, not sure why it was raining but have never before had a flight canceled because of rain. m. and arrived safely home.

20 i feel should be reimbursed as the Monday flight if had flown I would not have these additional expenses for travel. A voucher or credit would be sufficient, I'm not sure how you handle this but your help would be appreciated. Thank you Craig Stuart

I paid $40 for exit seat. Knowing that if the flight was full, this would provide me ample room for my carryon bag. An expensive samsonite designed for overheads on CRJ 900 and other aircraft. Flight 5533 on Feb 16 Stewardess Ashley (refused to give last name) made me take my carryon out of the empty overhead where it fit easily and check it.

I had to unpack all my electronics. She stated that all rolling bags are not allowed on This flight. Yet others were in the overhead. I was annoyed and inconvenienced by her arrogant and power trip attitude. I would like her to be reprimanded so passengers with carry Ina that fit and are safe can use the overheads.

My wife and I were scheduled to fly from Boston to Miami on 2/9/18 on flight AA2538 with departure at 6:40 AM. We arrived 5:30 AM and checked in. At the gate, we discovered that there was no plane for our flight.

When we inquired as to why there was no plane at the gate, the gate agent told us that they were bringing a plane from the hanger. Slightly after the 6:40 departure time, a plane was brought to the gate and boarding began.

Sightly after 7 AM the plane was boarded and we were told that it needed to be de-iced. Our departure from Logan finally took place at about 7:30AM. Because of the late departure, we arrived in Miami at about 11 AM.

Our connecting flight AA2405 departed at 11:10 AM and we missed the connection. There is only one daily flight to Antigua from Miami and so we…

I was boarding a flight from Chicago Ohare to Palm Springs California And the ground crew bumped my wife and I from our seats to give them to a lady in a wheel chair who refused to wait until everyone had boarded so the could get her to her seat at the year of the plane.

We called and complained and were told we would need to write in to get any action. They could not authorize any adjustment on the phone. I emailed customer service and after three emails was told they could not authorize giving us those seats, on our return flight in May, without an additional charge It seems the way to discourage you is " NOT MY JOB" response.

My last email I suggested they give me the name of someone in autority and got no response

We flew from Philadelphia to Garden City on January 25th. The staff there at the PHL airport were not accommodating at all! They stopped us in the security line and told us the bag, that we carried on on the way to PA and fit under the seat perfectly, was too big.

They made us go clear back down to the ticket counter and check the bag for $25!! That put us out of line, so when we went back up, we had to go clear back to the back. Thankfully we had allowed PLENTY of time at the airport or we would have missed our flight.....

All because of the grouchy security person who thought they knew more than we do. Next time we fly we will definitely consider another airline!!

date 10 Feb 2018 Flight was delayed arriving at TPA due to "weight and balance issues" at its departure location. Delay was approximately 45 minutes. (the layover to make the connecting flight from CLT to LGA was 45 minutes) Therefore if things went on schedule,, it would be virtually impossible to make the connection without intervention by AA.

During the delayed flight to Charlotte, I asked the flight attendant if she would ask the pilot to request through the company, to hold Flt #682 at the gate for apprx 15 minutes to allow for the connection that myself and 7 others on the plane were going to try to make in Charlotte.

She said she would in fact ask the pilot. She then proceeded to go back and chat with the other Flt attendants for 5-10 minutes. When she again walked by, I inquired…

my daughter had a ticket for a 720 am flight we got tothe airport at 30 min before the flight, she stopped to try and sign in at the kyosk but it wouldnot let her so she went to the ticket counter, at that time they told her she was tolate to get on the flight.

however they still insisited that she check her bag , if they had not taken time to focus on the bag which was small enough for a carry on in the past, they would have probably had time to check her in before the flight closed. st complaint!!!

they told her there was another flight at 1105 am so we came back to airport intime for that flghjt but shortly realized that the flight was not leaving at 1105 but 155pm. so she waited at the airport for this flight, when it ame time to board she was told that she was on standby and that…

2/8 flight 1201 out of O'Hare I was told I had to check my carry on, that there was no more room. I told them I could not, they told me I had to. They did not check with the crew on board, just assumed there was no room.

There was plenty of room, (the stewardess said the crew did not call them and tell them there was no more room, even when they closed the overheads there was still room. I have emphysema and nerve damage in my hands, I could not carry my personal item, laptop, dinner and water, and I could not carry them to the baggage claim after landing I had to get a wheelchair.

I also needed to get some stuff out of the bag, and they told me I could open it about 2 feet from the boarding line, which would have been embarrassing, since I had dirty underwear and poise pads (which I…

To whom it may concern, once again I had a delay issue in the same city as last summer. I was coming from Miami on 2/3/18 and had a connection CLT/Newport News VA flight# 5574, Once again I experience a delay at the same airport for the same destination as my bad experience in the summer.

Then they put us in a super tiny plane from American Eagle. At this point I forgot I had great time on my vacation because I was so upset for the delay and tiny aircraft. I don't know if I will book with American Airlines any longer two strikes in less than a year.

Hi there! On a recent trip from Charlotte to Minneapolis the only seat choice I had was an upgraded one for $37 which I didn't need or want. Because there was only a single seat left I clicked on it. The gate agents said they could not help. You shouldn't force people to pay for an upgraded seat...not to mention that it was a middle seat which I never get. The flight was AA 2086 CLT to MSP on 2/3/18. Record locator XGBNZB. Trip Name BTV/MSP. Can you refund this to me?

Other than a mechanical issue with one of the planes, the trip otherwise went smoothly.

Thx,

Suzanne Elliott 985 Butternut Rd. Williston, VT 05495 802-238-8811

I have a reservation on AA, NTYQJV made today, 2-7-18. I wish to use my AA miles to pay and complete the reservation. I was 3 times put on hold for a total of 1 hour and 56 minutes, even depleted batteries on two phones waiting.

Cannot complete the reservation without help. I asked for AA to call me when an agent who can complete the transaction is available. Again was put on hold after having to switch to a call phone while my other 2 were charging. Still no help. What is going on???

I have been an American Airlines/Citi customer for over 20 years and at Gold status. My AAdvantage # is 17UJ732. Last July I booked two airline tickets for myself and at that time my fiancé Brian Quinney. This was the very first time I was utilizing my miles.

This was to be a honeymoon trip to Puerto Vallarta in November of 2017. At the end of October 2017 I was devastate with a break-up and the realization that I was no longer getting married along with a sudden death of my father.

I called American Airlines during that time to see what my options were. I was told I could utilize the two established tickets as long as I used them within a year to the same destination. My sister and brother-in-law have a timeshare in Puert0 Vallarta and as a recent gift gave me a week's stay at their…

my flight was delayed 2 hours due to no pilot how in this day and age can such a big corporation not know that their pilot has exceeded their hours and inconvenience hteir customers which have payed big money to fly on a shit airline.

This is the second time this has happened to me flying with American Airline. i AM REQUESTING MY MONEY BACK I missed my event due to your negligence.

I flew on Flight 4657 on Feb 4th

my carry luggage on flt no 840 from charlotte nc to montego bay 1/13/18 was denied because of its size it caused me to miss my next flt to Negril on the return flight to Chicago no problem with more in it n from Chicago to grr on a smaller plane it still fit in the overhead department the lady at charlotte was Melanie mclauchlin n her underling should be fired

I purchased (2) 1st Class Ticket IMOVUS & From NY, NY LGA to El Paso, TX ELP on 5 Feb 2018 & my wife & I were NOT seated together & One of MY BAGS was placed on a later FLIGHT..

This is very disappointing considering I paid 1st Class.

I would like some type of COMPENSATION PLEASE!

Thx Dr Jerome Frazier 8502598508 AAdvantage #

ISSUING AIRLINE: QATAR AIRWAYS TICKET NUMBER: ETKT 157 2363716046-47 BOOKING REF: AMADEUS: SPPUCZ, AIRLINE: AA/SRWJKQ BOOKING REF: AMADEUS: SPPUCZ, AIRLINE: QR/SPPUCZ

Flight Information: Toronto - Chicago: AA 2947 @ 1506 23DEC2017 Boston – Doha: QR 726 @ 1825 23DEC2017 Doha – Karachi: QR 604 @ 2100 24DEC2017

The flight from Boston to Toronto did not arrive as the weather was as informed not good. My son was flying to Chicago with WestJet @ 15:00 hrs the same day and his flight left on time. I arrived Chicago at 18:02 but due to non availability of the gate the plane was held at the tarmac and flight to Doha left. We were 14 passengers for Qatar airways on this flight. The American Airline flight attendant provide wrong information about transfer desk. Finally after asking few places…

Your crew treated Jen Selter and her sister very rudely and unfairly! How dare you throw a person off your plane after having a 2 hour delay and demanding them to stay seated. When all she was doing was using the overhead bin for a few seconds!

I use to love using American Airlines.. but the last few times I have used them, your crews are mostly rude and treat YOUR GUEST as if we are just cattle! Rememeber! WE CHOOSE YOU to service US. Jen was not rude or beligerante towards your fight crew!

So many videos were taken by her and other passengers. Other passengers ALL sided with her and how she was so badly treated!! Shame on your company for not trying to make a 2 hour delay a bit more relaxed.

You kick her off of a flight for a 15 to 20 second adjustment of her coat to a overhead bin?!?!…

My flight 1771 was delayed for reasons no one could give a answer for. By flight being delayed for 2 hours . I missed my connection flight to Allen town. I was greeted and given a choice to fly out 20 hours later.

Which could not work, do to obligations the next morning in Allentown. When I ask who can help with this issue. For s rental car and my luggage. I was told I do not know. I can not help you.

You will need to go to baggage claim. When , I ask what is baggage claim going to do. I was told, I do not know. I find this unacceptable. To not have a staff member with the correct answers.

On 01/22/18, Flight 2475 from DFW to DCA I was seated in 18D (aisle seat).My original flight from OKC to DFW was delayed without explanation, and my connecting flight left for DC with my luggage and without me.

I was told it was a "weather delay". I noticed two gentlemen seated across the aisle in seats 17 B&C. During the flight I witnessed your employee in seat C engage in sexually charged behavior with the gentleman seated beside him in 17B. Please note seat 17A was empty.

Touching one another above the knee, affectionately scratching your employees back, kissing and watching videos that showed a lot of skin. I tried not to look as their behavior turned my stomach and made me ill. I did not want to look or capture anything on video or picture. My phone was off.

Additionally, I…

I was traveling to san jose costa rica on Jan 18,2018. we were going for a fishing tournament. my fishing gear bag weighed 47 lb and measured 72 inches long, which is well within guidelines. I was charged $150 to be allowed to take my fishing gear.

my address is 8436 Dundee terrace Miami Lakes,fl 33016 phone # 305 609 1918

I wanted to write you concerning our recent trip to Mexico. Our first issue was with American Airlines. We were three (3) hours leaving Nashville.

First, the workers were late opening the ticket kiosks and counters for us to check our bags. No one used the weather as the reason.

Second, we set on the plane two hours. We were told that they had to fix “a loose light on the plane”. The pilot said it should take 20 minutes. It took 2 hours. We were hot and thirsty. We missed the connecting flight.

We were put on the next flight to Phoenix. This flight took another 4 hours. From there, we landed in Cabo 3 hours later. Worth (DFW) - Nashville (BNA) 18 Jan 08:55PM - 10:41PM American Airlines #2501 I feel like American owes each of us a refund for the inconsiderate way that treated us on the…

On January 16, 2018 as I boarded my Flight 4529 from DC to Pittsburgh in Group 1 heading towards my seat 2A, I attempted to unload my briefcase into the overhead storage. All were full in First Class where I was seated so I went back into Coach to unload.

Once seated I asked flight attendent Ariana (white female with red short hair) for assistance in moving my briefcase closer so that I would not be delayed upon arrival into Pittsburgh. As she continued to close the overheads she simply stated that "they were all full" without making any attempt whatsover to reset and make room for a briefcase she did not even bother to determine the size of.

5 minutes later a passenger seated in 6A, 4 rows behind me, says that he has a bag to be stored. Ariana without hesitation opens up the overhead…

Before flying with American Airlines I went on line and checked the size of acceptable carry on luggage. I measured my small suit case and it made the qualification for size, 9" x 14" x 22". Upon departing from Portland, Oregon, that luggage was accepted as meeting carry on requirements.

However, upon departing from Phoenix, Arizona, I was stopped upon boarding and told that it was too large. Therefore, I was charged $50 for their decision that my luggage was too large. I do not plan to buy a suit case to replace my acceptable size that meets your on line requirements.

I have been very pleased with flying Southwest Airlines and have never had this type of situation happen to me. I decided to try American Airlines, but now I will likely stick with Southwest. If you would compensate me for…

re. s. Y, JFK to Washington Reagan on Jan. ,05,2018and caused me to miss my connection to Cincinnati on AA5133 on same date. I advise the flight crew of the need to attend my brothers funeral service. I was advised to fly to Columbus Ohio on AA4698 and take a taxi to Mason Ohio where my hotel is locate and that Mason was only one hour by taxi.

00 for the trip to mason which lasted more than 3hrs. to complete. I can submit the taxi receipt on your request for cab # 937 on United Taxi. on 1/6/18. ref. EWGCPR. Orlando Cortez.

M. LIFT ride in order to take an early flight from CAK to DCA. Flight AA5260 was delayed over two hours due to a reported mechanical issue. M. M. departure time. M. M. I am a 62 year old disabled veteran with a monthly pension.

The additional expense of the early transportation, along with my checked bag could have been preventable if not for such an early flight. I certainly hope it's possible to be compensated by AA for an unfortunate inconvenience the mechanical issue subjected me & others to 12/23/2017. M.

I have not received a response to my online form suggestion/complaint submitted on or around Saturday, December 23, 2017. I look forward to a response to my email to address my genuine concern expressed. Respectfully, Celestine Shelton. 330-622-1699 #7031671278 2 Baggage claim # AA…

S. We were told at check in that there were no flights to leave Fresno, even with other airlines, and that our only option would be to come back tomorrow and maybe he could get us on a flight. We asked if he could get us out of SFO or LAX, and he was able to route us from LAX, we then had to rent a car one way for the stressful rushed drive to LAX praying we would be able to make our flight, attached is the bill for the budget car rental, which would be the very least one could expect reimbursement on.

We then traveled to Charlotte with moments to spare for the connector, the gate was changed, but never posted the flight status on the screen, never announced the loading, unless that happened prior to our arrival. We came up and they closed the door, and we were informed that we would have…

5 hours because they were short staffed for flight attendees. How bad of a airline service you have to be to not have a reserved flight attendant at the airport! Made me miss my connected flight, and instead of waiting 30 mins for the next flight, I had to wait for 4 hours.

Instead of landing at New York at 8pm, I'l be there about midnight, then i probably take 1 hour to get get to my hotel, and wake up at 5am for work. They also had the audacity to ask us if they want us to buy a sandwich. WTF

I was told after paying $50 for my carry on, that I could not take it on the plane. Everyone I dealt with was rude. I will NEVER fly American Airlines again

To American Airlines Customer Service, On September 30, 2017, I was transferred from a United Airlines flight to an American Airlines flight because of a flight cancellation. I boarded the American Airlines flight and then it was cancelled due to mechanical difficulties.

I spent the entire day and night in the Sacramento California airport and was not able to get home to Detroit Michigan until the next morning! As a result, I was late getting to work and missed an important meeting.

And, I arrived stressed and exhausted after my upsetting travels. The reason for my trip was to be with my Mother who is battling Cancer and was receiving a chemotherapy infusion treatment.. I would appreciate receiving a refund for my return ticket from Sacramento to Detroit. Thank You!

Janet Warda…

The flight and service were excellent! Beautiful new plane. My complaint stems from being forced to sit next to a huge person in the aisle seat. I consider myself and my wife to be of average size. We fit well in the seats.

I put the arm rest down between myself and Mr. Huge. He objected a bit since his extremely large butt was now forced to conform. I had to keep the arm rest between my wife and I up and lean into her seat for the entire trip from RSW to ORD.

By the time I got to ORD, my back was killing me. This is not fair! I know he paid for a seat but so did I. There has to be something as an airline that you can do to accommodate everyone.

Someone who tips the scales easily at 350 lbs should not be allowed to buy a standard seat. He needs to be in First Class, or buy 2 seats. I am…

Made me gate check a carry on even though there was plenty of room in the overheads

8, 2017 for flight AA5849 from Louisville, KY to Dallas/Fort Worth. The airline employee asked for the next person in line to come forward. There were several people working to check in travelers. So I moved over to the woman who had called for the next person.

She then said I had broken the line in front of other travelers. I apologized several times and moved back to my original line and was very flustered and embarrassed at this point I hurriedly put my boarding pass and Picture ID on the counter.

The ticket rep told me not to throw my documents on the counter . I replied that I was not throwing anything and was confused and embarrassed. At this point I was nearly in tears and was trembling. I am a professional, college educated SEASONED TRAVELER and a very polite and compliant…

I am shocked, angry and frustrated with the ordeal both my son I and had to endure yesterday. I honestly believe American Airlines trains agents to be nasty, uncooperative and rude. My son and I had booked a flight MIA-PHL Flight 204 returning BWI - MIA ...

due to a change in his tournament we had to change the outgoing ticket from BWI-MIA - we were booked on BWI -CLT-CLT MIA wth a change fee $350. I understand you have rules and regulations- so that was accepted but still hurts to pay that kind of money for a change.

Tournament then change again and we were able to make the original BWI_MIA flight but was told since I changes the ticket going via CLT I had to go that route (????? ) I was then told I could go on standy by the same day with a $75 fee.. which I agreed..

when I reached the…

I paid additional for exit row seating for my husband and myself to have more leg room and co,fort.

However the seats we received were 13 D and 13 E on our flight home from Charlotte NC to Honolulu on October 28th and also,ashamed problem with seat for my husband from Honolulu to Charlotte on October 20th. These seats were smaller than any sea I've ever been in.

m I do not believe we should be charged the additional a,punt that we were charged. D would respectfully request a refund for those fees. The flight home was Aa 694 on the 28th and the flight on the 20th was 433 the seat 24C.

Thank you for your help

October 31, 2017

Charles W. Flagg 64 Owen Brown St. Hudson, Ohio 44236

American Airlines:

My recent trip to Dallas from CAK through Charlotte was fraught with difficulties and inconvenience that you should be aware of:

AA 5245 took me to Tulsa on Tuesday 24Oct leaving the gate “late” and putting me in Tulsa with too little time to make my connection to Tulsa. Knowing this, AA held my bags for the 6:45 flight to Tulsa without knowing the 2:25 Charlotte-Tulsa flight, also late was able to get me to my destination…without bags. I was forced to return to the Tulsa airport late at night to retrieve it.

AA496 Dallas to CAK through Charlotte did not leave on time due to a “maintenance problem” we were preparing to leave the gate. Arriving in Charlotte “late” the gate was blocked by a another…

I had a horrible experience at Dulles/Reagan Airport in DC. Flew from Boston, MA where I had a connecting flight to Knoxville, TN, on Oct. 11, 2017. Asked a TSA agent if we were in the right terminal to catch our next plane which was gate 35X and she said, yes.

No one told us we had to change terminals by riding a bus. There were no signs anywhere and no indication on our tickets! So, 3 of us missed the connection and had to spend 7 hours in the airport waiting for the next plane to Knoxville! It was horrible!!!

Why is there not signs or information to guide you to Gate 35X? We lost a whole day, sitting in the airport! Went online to social media and everyone joined the party to slam American Airlines for not dealing with this problem.

Tons of people contacted us to say they had also…

Last year we flew American Airlines flight 1562New York/Phoenix/PalmSprings Record Locator ISJFRY We had issues and you kindly reimbursed us with evouchers 6006497104115180821and 6006497104115152527 Tried to use them to fly Toronto/New York Oct13 Record LocatorZIEHAK aAfter an hour with reservations and transferred several times we were unable to use vouchers as apparently not good in Canada to US Flight must originate in the States.

No where on the website or on our evouchers does that state this. Our vouchers expire 11/01/2017 We had an excellent flight this year andall the crew and staff very pleasant. Even those poor reservationists who tried to solve this evoucher problem Thanks for checking into Margaret and Vincent Amendola Look forward to your reply

i flew on aa 812 from las to phl today 10/18. we arrived at phl at 2:35 pm. we did not get our luggage until 3:40 pm. they first announced bag delivery on g. for delivery. the b delivery belt had at least 3 different flights on the belt.

many people confused and trying to find their luggage. this is not acceptable service. in fact it stinks. this is not the first time this has happened. i am a platinum flyer with nearly 3 million miles on american. you must get this fixed and fast.

please advise your corrective action.

Good morning,

Before explaining the bad experience with staff members at AA we would first like to make the following general remarks:

• We, my daughter and I, understand and highly appreciate the efforts to keep security at the highest possible standard. • Please regard the following statements as constructive criticism in order to improve the customer services at AA.

My daughter and I decided to do an early celebration and booked a flight to New Orleans. The experience we had with AA was a complete disaster. The facts are:

• Flight No. AA1038 DFW to MSY on 12 October 2017 (departure at 7:20am) o We were sitting in the airplane for more than an hour and no one made any announcements regarding the delay. o Just about 5 minutes before take-off one of the pilots apologized for the delay…

On October 7, 2017 my traveling companion (Sue Lytle) and I arrived in Lima Peru, after flying there on Latam Airlines flight 2068 from Cusco Peru. Our original booked flight was American Airlines flight 7694 operated by Latam, but due to problems caused by Latam we did not arrive on that flight.

We arrived at 11:10 pm, with our connecting flight (AA 988) scheduled to leave at 11:54 pm. There was no one at the AA ticket counter or baggage check. Our cell phones did not work in Peru, so we could not generate electronic boarding passes.

We did not know that the American Airlines ticket counter and baggage check closed one hour before the last flight leaves for the night, although we were later informed of this. We grabbed our luggage and went upstairs to speak with someone in the American…

I flew with u a month ago set in airport for 14 hours lost 500 pay from work now I am setting on a plane in Texas with no pilots wtf I will lose 500 again I can't say I will never fly with aa again because all airlines are the same where did custermer service go

(shv) on Monday, labor day, Sept. 4, 2017. My flight was suppose to be a direct flight to Charlotte, NC at 7:30 am. The plane was there from the night before. We boarded the plane, about 45 people. No sooner did we get our seat belts on and they told us we needed to deplane due to a mechanical issue, which they knew about all night long.

I personally feel that was bull, they only had 45 people on the flight so it wasn't profitable for them to fly out. I was then rebooked onto a flight to Dallas at 10:30. My original destination was Raleigh, NC.

We boarded that plane, a full flight, only to be deplaned again for hydraulic leak. This flight was suppose to leave at 12:30. They did arrange another plane for us but that plane wasn't leaving till 3:30. We boarded the plane only to sit on a hot…

On 9/16/2017 around 5:50pm my family was traveling from Chicago to Atlanta in security checkout location 7a when we encountered a TSA officer which was very rude and unprofessional representing TSA also American Airlines in a very distasteful way. We had a baby bag with milk inside, I do understand the necessary process to undergo in order to secure everyone including my family.

As we patiently waited 20 min for the bag to be picked up and checked thoroughly after we cleared a young lady ( TSO Taylor) made the statement " when will y'all realize we don't care about your flight" my daughter and I were offended we placed no rush on anyone we were actually there 2 hours early as instructed, we asked the young lady for her name she refused becoming defensive and

a bit belligerent with…

I purchased an American Airlines ticket using rewards miles for my 17 year old grandson, Preston Corneau-Morrow. Preston traveled from Fayetteville , North Carolina to Los Angeles International Airport (LAX) on August 19, 2017. Preston was supposed to return to Fayetteville on September 9 but, due to a family situation, he needed to go to Knoxville. This necessity became apparent approximately 3 days prior to his scheduled departure.

I telephoned American Airlines and the representative told me that she could make the change and that the “number of points were the same” so it would be an even exchange. I would not have to pay any additional points. Several days after he flew, I looked back at Preston’s original reservation because I was trying to understand why he was charged $25 to check…

My flight on Saturday was cancelled without notice. I missed my son's first college game and feel like I was robbed of something I will never get back. Customer service was the rudest I have ever experienced in my life.

No help no compensation, Nothing. I'm speaking to an attorney. They should not be able to do this to people. My tickets were over $1,000. I and my family are devastated!! 5 standby flights and Nothing still.

My wife and I had reservations to fly round trip from Houston, TX, to Providence, R.I., on 9/14/17, on a combination of AA and Delta. Because our house was flooded by Hurricane Harvey, we had to cancel our trip. I spoke to Travelocity, in some foreign country, and was informed that there is no refund, even in the wake of this national disaster, but that AA would give us a credit for up to one year. However, there would be an additional $200 fee, per person, per flight, plus any fair increase.

People in S.E. Texas will be suffering through this killer storm and many will not be able to travel, and you not only refuse to refund any money, but you are assessing any additional fee on top of this.

Are you serious,

Outrageous.

Ray Martini Orange, TX 409-883-2005

On August 24th I Had A Flight Leaving Ontario Ca To Seattle Washington When I Got There I Used A Machine To Get Boarding Pass And pay For Two Small Bags That Needed To Be Checked The Machine Was Not Working Like It Should The Lady At The Ticket Counter Came Over And we Explained That We Pushed The Buttons For Two Small Bags At 30 Dollars Each We Asked Her If The Machine Took The Payment Off My Debit Card And She Told Us No No No And

That Was Not True She Said She Could Help Me At The Ticket Counter She Charged Me 50 Dollars Then For The Two Little Bags I Would Like A Full Refund For The Additional 59 Dollars That Was Charged On my Card I Have Already Put In Claims For A Refund And It Says Still Pending The Lady At Ontario Ca Airport Lied And There Was No Excuse For That At All Please…

August The 24th I Had A Flight From Ontario Ca To Seattle Wa I Used The Machine To Get Boarding Pass And Pay For Two Small Bags That Needed To Be Checked The Machine Quit Working Before It Did It Charged My Debit Card 59 Dollars For The Bags The Lady At The Ticket Counter Came Over And Said She Would Help Me I Asked Her If The Machine Charged The 59 Dollars And She Told Me No That It Did not I Asked Her Again She Said No No When I Got Home My Bank Statement Said That I Was Charged 59 Dollars And

50 Dollars So I Was Charged 109 Dollars For Two Small Bags I Would Like A Full Refund Of 59 Dollars Back As Soon As You Can Do It Thank You Faith Crawford