American Home Shield

First service request has been a complete nightmare. ALL departments are handled overseas and handled very poorly. There is zero follow-up by AHS to confirm the contractor actually showed or completed the work. If replacement is required, AHS must wait to receive a work order from the contractor.

If the contractor doesn't file a work order for a replacement, NOTHING IS DONE. I have been waiting for 3 WEEKS to get a fan replaced. I've place dozens of calls to AHS only to get the run around or be placed on hold for 15 to 20 minutes.

I am VERY disappointed and will discontinue the service as soon as this claim is settled. ABSOLUTELY NOT WORTH THE MONEY! The company is poorly run.

This is the worst company. It has been three months beginning in July that I requested repair of my HVAC unit. It is now October and after three months and three different contractors, replacement of the compressor, generator and reversing valve my unit is still not working.

The representatives are incompetent, rude and useless. They refuse to offer a buy out or replacement. As of today they're in search of yet another contractor to diagnose the problem that three contractors were unable to fix. Their follow up is non-existent.

I've spent numerous hours on the phone on calls I've initiated to no avail. I now have no alternative but to wait for yet another contractor or engage an attorney to sue. Do yourself a favor and go with any other company.

Had an A/C problem during the summer. Called AHS to seek assistance in having problem resolved. Was put in contact with a contractor and met on following Monday. The contractor added coolant into the system and stated this procedure would work for immediate relief from the summertime heat.

Upon being summon a second time, approximately 2 weeks later, was advised that there was a leak and coolant with a dye was added into the unit lines in an attempt to locate the location of a leak(s). The third trip my wife and I were informed of the leak(s) and location(s).

” For confirmation purposes, I called, and personally paid for, a second opinion on evaluating the status of our A/C unit. The second contractor stated what the first contractor had reported to us. During a two week period following…

This company doesnt even get one star! This is a warning for every homeowner out there do not get this!! These people take your money and will not cancel your service when asked to. They send you bills months later after canceling.

I called and talked to many retards in this company and none of them listen to you. They are ALL frauds!!!! This is NO joke!!! Homeowners please listen!!! AHS is the worst company. The idiots will take your money, never cancel your service when you call 1000 times and send you bills in the the mail.

Dumbass company doesnt deserve any good rating at all. Ive already filed a complaint to the BBB.

I signed up in January 2016. I was on a month to month basis for around $32 month. I noticed over the years my monthly automatic payment kept increasing. 99 for quite some time. 00 call fee and took several days to even come out. 99 .

Apparrently not only did American Home Shield constantly raise my rates but they changed the contract to include a cancellation fee. I never agreed to any of this.

send letter but came back as not deliverable?

To Rex Tibbens, AHS 09/30/2019 889 Ridge Lake Blvd. Memphis, TN 38120

We had a problem with our air conditioning ,AHS assigned 19May 2019 sent Family Heating and cooling out they put in 3 lb of coolant . They said could not do anything else as you would not authorized a check for leak

It happen again a week ago 24 September2019 . We made an appointment fir service call , you assign to it Mason Mechanical. They came out and they put in one pound of coolant and Mason called AHS in front of us and again AHS would not authorized checking where the leak was. This is only a 3 yr old unit and should not be losing Coolant .

We think this is in crazy that you would not authorized to have a check for a leak so we can get this taken care. We called…

In the previous year, I paid the monthly fee faithfully to be covered by American Home Shield warranty service and never filed a claim.

However, this month (October 3, 2019), my microwave oven ( over the cook top) was in need of repair. I called AHS to request an appointment for a repair contractor to address the issue. On the next day, a couple of (so called repairmen from EJ's Appliance Repair) arrived at my house.

They had no branded apparel (uniforms), no ID badges and no signage on their vehicle. They proceeded to go through the motions of testing the microwave oven, and then stated that the microwave would have to be removed and taken in for bench testing.

This is a custom home with a stone back splash directly below the microwave. They were not very knowledgeable and were unable…

My refrigerator gave out and cannot be fixed. It’s a French door. They offered $1300 to replace if we take the buyout. They offered to give us one at no cost to us but it’s not the same color, it’s not the same size.

The new ones are too deep and the door will hit our island. After explaining this I was told my contract only covers a unit close to ours. We are screwed. Been with AHS for over ten years. Once this is replaced I’m canceling. Cheapest company around.

Employees are rude, don’t care and have treated us with such disrespect. It’s basically “take it or go away”. Well I’m going away but I will make sure I let everyone know how AHS screws their customers over.

I am very dissatisfied with the service at AHS! I filed a claim and it took 3 weeks for the contractor to get the part. When I tried to call The Repair Clinic numerous times they never answered their phones.

I finally received a text message that they will come to my house the next day 12 - 5pm. The next day I received a call from them and they told me I had to call them back within 5 minutes or they would not come to my house.

I had my mother sitting at the house all day. I was at work and called them 10 minutes later and no answer. When I finally got them at 455pm, Patrick was rude and very nasty with me. He told me it was my fault.

I was never told I had to answer my phone. I finally hung up because he was so nasty. I then called AHS and told them I did not want them back at my house…

It took 1 month to get my refrigerator fixed. It wasn't until I threatened to cancel all 3 AHS accounts that I was made an offer to rent one. Food was lost as well as the expense of eating out for an entire month!

Please credit my account for this service and reimburse me for a months worth lost food. I stayed on the phone almost daily trying to resolve the issue and had to reschedule time to be there on 3 occasions. If properly handled, rental of the refrigerator should have been offered after the first weeks delay.

I scheduled a service call. They insisted on a 4 hour window, which means I had to take the entire day off. No one called or rang my door bell. I latter see a guy on my security camera sitting on my stairs smoking a cigarette and plucking ashes on my stairs.

I call customer service, their was a basic English communication problem. They will never provide a manager name or allow you to speak to one. They left me on hold twice for over 15 minutes and never returned. I still have not recieved service.

This has been the worse customer service that I’ve ever experienced.

Call due to wasn't able to log on, and to request service. Cust Service had a heavy accent, hard to understand. they were not able to answer question. when asked for supervisor, directed me to Live Chat. I told live chat what service i needed, she referred me to my contract.

I didnt have contract and was not able to log in. wanted to know if covered pool losing water, inop light and pool heater. in the text she indicated "plumbing pipes and wiring - plumbing and electrical" . I called service person and didnt answer and mailbox full.

i received a text from service, i responded that i needed to talk before coming (wanted to ask what service cover). he called back when at doctor ofc. called again with same result. text and asked for call. he text just prior to coming.

when he came he said…

On August 13, 2019 we called American Home Shield because we had no air in either unit. The contractor would promise to come and would not. We stayed with our mother for a week waiting on service. We have called and called and called. The Agents will not let us speak to a manager. We live in Birmingham, Alabama and as you know we have had record heat for the last two months, up to and beyond 100 degrees. We sent home and started to use a fan and our 1 year old child got sick.

We faxed an e-mail to the corporate office yesterday, October 11, 2019. To date, the unit is not fixed which is unacceptable to anyone. This is poor service and a disservice. Management is unaware because the agents will not put a call through to a manager. We do not want this published. This is a cry for help.…

On August 13, 2019 we called American Home Shield because we had no air in either unit. The contractor would promise to come and would not. We stayed with our mother for a week waiting on service. We have called and called and called. The Agents will not let us speak to a manager. We live in Birmingham, Alabama and as you know we have had record heat for the last two months, up to and beyond 100 degrees. We sent home and started to use a fan and our 1 year old child got sick.

We faxed an e-mail to the corporate office yesterday, October 11, 2019. To date, the unit is not fixed which is unacceptable to anyone. This is poor service and a disservice. Management is unaware because the agents will not put a call through to a manager. We do not want this published. This is a cry for help.…

I submitted a service request on my home for electrical problems (no power to certain parts of house ) . He stated wires are crumbling and falling apart and cannot be repaired and the wires has to be replaced in order to repair the outlets.

00 and the claim was denied Based on the contract wear and tear is covered. I spoke with several associates they all said this is a modification to the house which is nonsense. They even told me that the electrician said it was ware and tare.

And 1 associate hung up on me. (Bad customer service). This needs to be resolved as there is no power in part of our house. Thanks Gary McAllister 201 Midland St Ashford AL. 36312 850-272-9649

I have an open work order and can not get a straight answer as to status. I have personally called AHS 4 times and have been given different answers everytime! I have been placed on hold for more than an hour waiting for a supervisor and have been hung up on.

In addition, there is inaccurate information placed in your note system regarding what I have been told. I can not get anyone in America at the corporate office always routed to the Philippines. I need to receive accurate information and be able to have a conversation regarding repair.

By Far the worst customer service I have ever experienced. I have been on off the phone with customer service for over an hour in regards to my mom's washing machine. Cannot get a supervisor. My mom has been out of a washing machine for 3 months now and they still continue to prolong the repairs. They keep sending technicians to come out and look at the broken machine and keep repairing parts, instead of just giving her the replacement check to get a new washing machine. After this experience I will never recommend this company.

Sincerely,

Natalie

AHS charged me for a service not completed. They didn't even come out and they took the $75.00 dollars and i have been waiting since July 2019.

You have repeatedly sent idiots of companies for the issues I have been needing help with. You have sent R K Plumbing to my house that couldn’t help me and you decided to send an Ac company, the same company that fucked me over in the first place whom has said they don’t work on ACs that use water and

they told me they can’t help me once again. Why the fuck did you send them to my home again when they can’t do anything in the first place. You have caused me more stress and grief than necessary!!!! You have not helped me at all!

I have severe water damage from a damn radiator no one knows what to do with. Your company is shit and full of morons. If I could give you a zero of 5 stars I would.

July 2019 I called about my airhandler not keeping the set temperature. ASH provided the contact info for the first company. That person came out and said they do not handle boiler systems.

However that tech closed the ASH work order as complete when nothing was done. I called AHS and they had to confirm with the company the ticket is really not complete. Once they got confirmation what I stated was not lie AHS reopened the ticket and gave me a second company.

Scheduled my appointment but missed it because I was in a major car accident going 70mhp and rolling 3 times. Needless to say I was disabled at that time. Once I was able to call them back, they told me they closed the ticket out for no response.

AHS reopened the ticket for a second time. I called the company directly after…

Customer service leaves a lot to be desired, I have been calling and returning calls to AHS in an effort to renew my contract. I have been placed on hold for in excess of 45 minutes, and told by more than one representative that they did not know who to contact regarding lodging a complaint.

I have been an AHS client for over twenty (20) years and have enjoyed the service you provide. Recently (as of August 2019) when my account was up for renewal, I made my payment on line as I have done for the last 20 years.

I was told that I was required to provide my banking information for automatic withdrawals. I have never provided my banking information to any company or vendor because I don't want to be a victim of identity theft or have funds in my account stolen.

I don't use credit cards, and…

00 fee to modify it I did not understand if we have warranty on appliances why is there a additional fee asked about opt out plan she said she get back to me she explained it to me told her I’m Not opting out fast forward to the end of September water heater started leaking even worse called back they said I’m in for opting out called plumber he said he would call me back after I called over 10 times (now his mail box is full)he never did, my wife called warranty company this morning they still have us in as opting out which is crazy because after I talked to them last week about plumber not calling me back they got in contact with him and

he told them he ordered the hot water heater

Sent out a company who recommended new ac unit and a plumbing company for condensation leak. AHS declined new unit since ours was functioning (constantly). I called AHS to get a plumbing company out but they have to verify with ac company that it can't be fixed.

While they are polite, no one calls back when they say they will. Now it's 80 degrees in my house and their automated system keeps disconnecting.

We have had two issues at our household (refrigerator and garage door opener). We are still dealing with the first issue of the refrigerator and it is now two weeks and we still have received our replacement refrigerator. Now, our garage door won't open and we cannot open it manually.

Called AHS and they assigned a contractor to come out, however it takes 24-48 hours for service. We have a local guy that is willing to come out today and trying to find out from customer service if they would reimburse us the charges.

Can't get a solid answer from the customer rep. In the meantime, we cannot use our vehicle because it is in the garage and the door won't open manually. I have to go to work on Monday and I have no means of transportation.

I explained this to the escalating manager and he spoke…

The subcontracted copany the American Himesheild uses Plumbers incorporated send a technician named Rueben he did not complete the job. The fixture is not turning and there is no water coming out. He said he was going to replace the valve .

Than he replaced the stem. He was holding onto the fixture while turning it. While he was testing it to see if it worked properly. He also pulled up his T shirt in a in appropriate manner ! I told him that offended me.

That was not good work ethics. He also used a wrench instead of a plumbers socket. Which in turn could cause the stem to be stripped. Now there is no water coming out from the shower and I cannot take a shower downstairs. 00 from my account.

With most established companies the law is that untill the job is complete there is no charge!…

I put in a trouble call on September 21, 2019 for my garage door opener. I received notification that ACE's Garage Door Repair would be at my house on September 23, 2019 between the hours of 5-9 PM. Around 8:15 PM I called ACE garage door repair to confirm that the technician will still be arriving. I was told yes.

The technician did arrive but not until 10;15 PM. After he did arrive I stood outside and watch him work. He tried a couple of trouble shooting methods and none seem to work. He then removed the circuit board from the garage door opener and took it behind his truck.

I actually saw him remove a board from a used/old garage door opener and put it into my opener. I then confronted him and told him I saw what he has done and he actually denied/lied right in my face and said he…

American Home Shield

My name is Katherine Ortiz Kathy_or60@hotmail.com and my husband’s name is Esteban Garces, contract number 267631602, plan 3x3 Combo. On page 7, point 5, it states “Dishwashers: Covered: All components and parts.” AHS will pay up to three thousand dollars ($3,000) per Covered Item malfunction for access, diagnosis, and repair/replacement of any covered Appliance. I have been under contract for more than three years, and have never made a claim. This is the first time.

I have a broken Frigidaire dishwasher at my house. I requested service on 09/10/1979. Unfortunately, the two service contractors that you sent to my home, one after the other, were not qualified. I state this because the first one claimed that he found glass in the dishwasher, which was not true. Our…

Having a terrible time being reimbursed. Accepted amount not to our liking and not what contractor. Sent required info three times with notice of receipt. Always claim they didn’t receive it. Promise three times of call back next day. None received.

Escalating department promised same three days ago. This is very frustrating and we are angry.

I've been on the phone over 15 times for more than 9 hours over the span of 3 months with American Home Shield in regards to an issue with my pool's saltwater cell. They've given me 5 false reasons why it's not covered, been told by multiple people that it should and would be covered and even had one rep guarantee me that she'd make sure it gets covered.

When I finally tried canceling my policy, the rep said he couldn't do it and would have someone from Retention call me back in 3-5 days. No one called after a week. 40 back after fees and penalties. I said fine, please cancel.

After canceling, she said she'd made a mistake and that I wouldn't be getting a refund. Spent 2 hours on the phone that Friday, which ruined plans with my…

My name is Dov Goldner 217 South Citrus ave 90036 I have a membership with you, and I can say since my membership I call you twice and the two times were a disaster with unprofessional contractors you have and very poor workmanship. The last incident , I called up 10 days ago that I need service for a Mytag Washing Machine, one day after a mechanic showed up pressed two three bottoms and say it is now OK, the moment he left the machine stooped, I called them back but nobody come back, I called you again and you rescheduled a visit, but nobody called me for the passed 6 days or, so i was forced to call a private mechanic to repair my washing ma chin which cost me 400$ .

I must state that my experience with American Home Shield is bad, and why do I pay 75$ just to get frustrated I need full…

The subcontracted copany the American Himesheild uses Plumbers incorporated send a technician named Rueben he did not complete the job. The fixture is not turning and there is no water coming out. He said he was going to replace the valve .

Than he replaced the stem. He was holding onto the fixture while turning it. While he was testing it to see if it worked properly. He also pulled up his T shirt in a in appropriate manner ! I told him that offended me.

That was not good work ethics. He also used a wrench instead of a plumbers socket. Which in turn could cause the stem to be stripped. Now there is no water coming out from the shower and I cannot take a shower downstairs. 00 from my account.

With most established companies the law is that untill the job is complete there is no charge!…

My dishwasher is now just a glorified dish drainer. I have American Home Warantee. They won't repair it because it still "works". It has an ungodly high pitch squeal and the dry cycle doesn't work. But in their eyes it works fine!

I have the same problem as many others have. 00. AHS has given zero toward any repairs. When they were contacted my wife had to argue with them as I was in bad shape as my Asma was high and I could hardly breathe.

They finely got some out there, it was two dates later. We were told that the unit was built in the 1990s. 00 to me, also that the freon could not and would not be used after December 2019 per government orders.

This meant that the money spent would be gone with no benefit. I then decided and talked to AHS and ask them to just give the money that the parts they would have to get would cost. Their reply was we will get the parts and you pay the excess.

That did not make sense to me, I then explained again that this was a bad idea. My answer back was that are rules state if the…

I called in a work order on 9/28/19 because our A/C was not working and a technician was sent out on Monday 9/30/19. Monday the technician came out Monday and looked at the unit and determined what the problem was.

Today is Wednesday, my family and I have been without air since Saturday 9/28/19. When I signed up for AHS, I paid the required fee and I have also paid the service fee. Our average temperature in our house during the day is 83 degrees and 87 - 89 degrees at night.

I am a disabled veteran that served more than 27 years in the military with multiple disabilities. Customers fulfill their part of the agreement, why can't AHS fulfill their part and do your job. The weather here in Eastern North Carolina is in the 90s and with humidity.

I just want your company to fulfill your…

43 for replacement. A fridge with similar features and functionality would be roughly $3,728 but we understand contract limit is $3,000. We called to talk to the purchasing department twice for an explanation of the difference. The first time we called we were told by the agent she couldn’t explain why so we asked if she could escalate to a manager.

Since it has been a few days and we haven’t received a call back, I called again today and spoke to Logan. He was very rude, spoke over me and again didn’t seem to have information to explain how you arrived at the estimated replacement or payout amount. When…

I am not happy with the recent service provided concerning my master bedroom ceiling fan. B & M Electric reported that the fan needed to be replaced as the previous company A to Z Electric either dropped the fan or installed it incorrectly, and refused to return to address the problem.

AHS chose to ignore B & M and close the case. I am stuck with a fan that I cannot use and they don't seem to care. A to Z Electric sent a 22 year old unlicensed young man to install my ceiling fan and he either installed it incorrectly, or according to B & M Electric, he dropped the fan prior to installing it.

It is AHS responsibility to insure that they are sending licensed experienced contractors who know what they are doing, which they obviously did not. I am out of the $75 fee I paid them, and no…

If I could go back in time I would not waste my money after having this warranty for 6 years I accepted a cash buy out for a service and now they are refusing to pay. Please do lot use this company EVER!!!!!

I wish I had never gone with American Home Shield. They are completely unethical. There seems to be little recourse. Beware! Don't go with this company. You will be sorry!!!!

Best Way Mechanical is unresponsive to requirement to submit paperwork to replace a coil in my home air condition unit. After numerous request, AHS will not take action to fix the air condition unit. My family is stuck in my home with unbearable temperatures.

This is in regards to policy for property at 1759 Grain Mill Rd San Marcos CA 92078, The case is simple and straight forward, however, your authorization people wants to act tough and just read from script rather than listening to simple straight forward matter and logically resolve this matter.

We had a leak under the toilet tank, after repair request , you sent some one form Plumber Inc. As what has been the case in recent repair experiences, the person comes first has no knowledge or experience as how to do things (last one came to fix exhaust fan broke kitchen cabinet) and now this person from Plumber Inc.

came and spent a long time trying to fix what is a basic and simple replace of flapper inside of toilet tank. After he left , no one was at home and when we got back water all over…

No stars.

Contacted AHS to rekey my new home. The locksmith they sent out took off all the locks, and then couldn't rekey, put the locks back, or complete the job. He had to go to Home Depot for a different pair of pliers, complained that the lighting was bad (he used my husband's workbench), didn't have the correct glasses, and said he just didn't know how to work on these locks. He actually took a photo of the lock, sent it to a friend/locksmith in Southern California who said he might be able to walk him through the procedure. I now had a house with no locks on my doors. I told him to leave. He was there more than 4 hours.

I then hired my own locksmith who finished the job in 1 1/2 hours.

I should be reimbursed the $75 co pay for AHS, and also AHS should reimburse me for the cost of…

I have been without A/C for over a month waiting for AHS. I don't get call backs or service and cannot live in my condo without A/C in Florida. I don't know where to go to get the service I pay for.

This company is totally incompetent.

I have been without a washing machine for almost a whole month. Parts are just being reordered. None US call center is useless. No one ever calls back.

Horrible, Horrible Service!

I had an American Home Shield warranty from December 2018. I called for service for my refrigerator this past July and was referred to a repair service for this. I never received a call for an appointment. I called customer service who were unable to contact the repair service.

I contacted a local service to repair my refrigerator and tried to cancel my contract retroactively from inception. I received a phone call from your repair service 11 days after requesting a repair for my refrigerator and was told they had computer problems. 32 would be reversed.

This conversation was around August 14th. 32. My home address is: 10450 Stonebridge Blvd Boca Raton, Fl 33498

Customer Services is terrible they don't know what they're doing. Put customer on Hold too much and too Long. Contract is easy to get into but HELL to get out of It should be easy to cancel a contract no matter WHY!!!!

I will never do business with American Home Shield or Referrals!!!!!

ongoing issue with Samsung refrigerator repair. On the last visit 8/26 the Sears Technician (Martin M) ordered a Printed circuit board p/n DA94-02663A which is still on order supposedly, even though the part shows immediate availability from Amazon. Please provide status of the service order and the part you ordered. COM

We have been having trouble with our hot water heater about since about a month after we moved in. The hot water heater is putting black dots in the bathtubs on our dishes. I have called American Home Shield to get some kind of satisfaction because we already spent $150 to have them come out two times and still have not in satisfied.

We also paid $75 for them to come out and look at the dishwasher because we were having an issue with black spots on the dishes same answer they couldn't find anything wrong. So now I need them to come out again because I'm furious because it's the hot water heater that needs to be replaced and they are more or less just giving us the run-around so

they don't have to replace the what hot water heater I have used American Shield several times when I purchased…

I called I had emergency hot water heater was leaking water was running through the floor and water was coming through the neighbors ceiling downstairs a through their light the guy said when I called home shield he couldn't t get anyone for 24-48 hours that's B's when you have emergency

Had 2 Appointments,,,,,they never came, and they did not call during the 8-12 time....and never came or called at all the second time 8-12 today.

The contractor, Corp16, called the Offices of AHS and cancelled today's appt because they do not have the part according to the Phillipino Office---BUT THE ahs the Georgia Office says they see nothing about that.....no one called us....but what were they going to do on Monday the first time with the wrong part!!!!!!!!!!! $56.00/mo for what?

RUN AWAY FROM THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!!

Even though I was calling AHS because something in my home wasn't working right, I didn't mind the call because the representatives were capable of understanding my problem and getting it solved. I used to reach representatives located in Arizona, but now every time I call in, I reach someone in the Philippines.

I have Filipino friends, but when I am making a business call to solve a problem, I don't want there to be any language barriers. Those representatives do not live in our culture and they can't understand how we use our words nor the structure of our sentences.

They use SOOO many words to reassure us they "understand the problem and can definitely help with that" that by the time I get off the call, I am exhausted from listening to so many words! S. for better communication…